Ulemper: "Person being me wouldn’t allow me To recline my chair and flight attendant didn’t do anyThing about it."
Fordeler: "Good attention to detail."
Ulemper: "Seat controls panels need updating. Are also dirty."
Ulemper: "They lost my baggage. The in-flight crew and food is excellent, ground support is not good."
Fordeler: "Everything was so great cabin crew was so nice and so friendly"
Ulemper: "My flight NEVER took place and you have no idea. Shameful! I was hospitalized and I couldn’t flu to Belgrade. I am deeply dissapointed you are not willing to give me my money back. I will NEVER use your service again!"
Fordeler: "The eggplant/beef dish was the best food I have ever had on an airplane. Staff were pleasant and efficient. Wide range of movies, etc, available"
Ulemper: "istanbole airport there was no seat for sit."
Fordeler: "The food was excellent fresh and plentiful. The bathrooms were very clean"
Fordeler: "Excellent staff, everything very clean, smooth flight, good movies."
Ulemper: "The seats in Economy are too close together. A few more inches would make things better. The food was okay, some parts good, others so-so"
Fordeler: "Super staff"
Ulemper: "Bad WiFi connection"
Fordeler: "Crew was helpful and supportive, snack was good"
Ulemper: "Good was good, but not exellent.,entertainment was good, but need more latest movies. Overall, it's good flight, but not the top class"
Fordeler: "everything was perfect"
Fordeler: "Everything. Pleasant crew, great food, clean plane, many entertainment options, movies, music etc. (individual screens)."
Fordeler: "(see above)"
Ulemper: "(see above)"
Ulemper: "The flight was delayed for four hours due to aircraft malfunction. Not allowed to use the toilet for five hours."
Fordeler: "The food was great and the service was very good."
Fordeler: "We did not crash"
Ulemper: "Seat were tiny and uncomfortable. The customer service is wprst i have ever seen, complete disasters. The food made hospital food look good. It was terrible. I would never fly with them again."
Ulemper: "everything planes were gross and not cleaned in between flights stewardesses were rude and unhelpful food gross passengers were treated like cattle most of the announcements were not even made in english"
Ulemper: "Stop over in Istanbul, flight to US. Had to go again through security with not enough staff, stood around 40min in a messy line with no air-conditioning or water to go thorough security again. There were elderly people having to do the same. Later, after landing, there was no parking for the airplane, so after 10 hours flight we we're held for 25 minutes inside the airplane. New regulations will make me reconsider using Turkish airline for US bound flights, although it's a great company, unless they find a more comfortable and organized way to do the security check."
Ulemper: "Please change my meal request from diabetic to regular"
Ulemper: "שום דבר"
Ulemper: "No individual air vents to control temperature"
Ulemper: "It wasn't communicated beforehand to check in our baggage to electronics."
Fordeler: "As always, great entertainment system. Constantly updating and improving."
Ulemper: "For some reason, I didn't get the option to choose a meal type at check-in, as I sometimes have in the past. Seeing as it's Passover, and I don't eat meat, I wasn't really able to eat much from the default meal I was given."
Fordeler: "Plane was comfortable .. Good food from New York to Istanbul"
Ulemper: "Poor quality of food , from return trip. To New York"
Fordeler: "The crew bumber was short fot the full flight. The food used to be better in THY."
Ulemper: "I missed this flight also and tried to get a refund for it because the times were not good for me."
Fordeler: "Crew demeanor Cleanliness of the cabin Boarding process"
Ulemper: "Istanbul Airport facilities Food choices Alcohol selection Changing tkt and customer service"
Ulemper: "Check in late, rude staff, bad food"
Fordeler: "Seat, crew, food"
Ulemper: "Traveling :)"
Fordeler: "Good price and great food"
Ulemper: "Best Price. Plus no-nonsense pricing from Kayak. Food is great."
Ulemper: "The A/C in the cabin was not working properly and for the first 2 hours was not even working. I had a hard time breathing, I was sweating and felt like I was going to faint. Eventually it worked better, but was on and off during the flight. It was unacceptable to let the plane go with the A/C not working properly. They even tried to blame it on the engines, that they had to work in full to get it going. I've flown hundreds of times and this is the first time I encountered anything like that."
Fordeler: "Helpful crew. Screens for entertainment and information at each seat."
Ulemper: "Both meals were penne pasta, as was the previous flight's. Should be more varied."
Ulemper: "Crew need to smile a bit. And even if you don't choose the food in advance, there should be vegetarian option."
Fordeler: "crew members"
Ulemper: "late hours"
Fordeler: "Great staff"
Ulemper: "Departed late, landed late, baggage claim took over an hour and half"
Ulemper: "Neverrrrr againnnnn!!!!!!!with Turkish airlines"
Fordeler: "Great entertainment system. Comfortable seats."
Fordeler: "The airline staff were professional and welcoming. The airplane was comfortable relatively speaking."
Ulemper: "From New York to Turkey, my connecting flight left before we arrived which made me almost a day late in reaching Cairo; big inconvience. They need to do a better job with timing connecting flights. Turkey to New York, the flight went smooth"
Ulemper: "Similar issues as described above"
Fordeler: "Excellent service!!!"
Ulemper: "There was nothing to not like about it."
Fordeler: "Everything was fine with no change of schedule. Turkish airline is more serious now than before. I had very bad experience three times with them. I was saying that I'm never going to fly with them, but this time I did not have choice so I had to fly with them."
Ulemper: "The menu is always the same and not very delicious."
This flight was excellent. Left and arrives ahead of schedule. The plane was only half full and they actually let people lay down in rows of empty seats. The crew was super kind to a large family with a bunch of kids who wanted to be closer together. I think Delta purposely avoids turbulence more than other airlines because I never experience jarring flights, even the red eyes. They served two meals onboard (which were honestly pretty gross but they are doing their best). Also the newer planes have really cool lighting that helps with jet lag because they mimic the sunset and sunrise colors, and have polarized windows that extend “night time” until they are ready to land in the morning. Pretty cool.
Ulemper: "Seat wasn't comfortable"
Fordeler: "The crew is nice"
Ulemper: "Boarding was horrible."
Fordeler: "Very nice, pleasant crew."
Ulemper: "Extended turbulence was very uncomfortable. One toilet out of service. Otherwise good flight."
Fordeler: "The plane was nice, entertainment options were great, pilot was super kind."
Fordeler: "I loved being upgraded to first class and the crew was so attentive."
Ulemper: "Nothing, glad this was a better experience than the trip to Miami."
Ulemper: "Seats a lil tight"
Ulemper: "uncomfortable seats, thin seat cushions"
Ulemper: "When we booked this trip via Kayak, we thought that we were booking on Westjet. Westjet knew nothing about the flight when we tried to check in."
Fordeler: "The plane was nice and the entertainment on the flight was great! Flight crew very friendly."
Ulemper: "Our plane was delayed multiple times and we were not provided an explanation as to why. For as expensive as this fare was the fact that Delta was at fault for the delay and did not offer any compensation for that delay is frustrating. A few extra free snacks doesn’t cut it."
Fordeler: "Crew was good seat comfortable"
Ulemper: "Better snacks"
Ulemper: "It was lovely. It was my flight from nyc to dc that was terrible."
Ulemper: "the flight was delayed and so I missed my train home"
Fordeler: "Amazing service from crew"
Ulemper: "Friendly crew and lots of good free snacks!"
Ulemper: "Bigger personal space"
Ulemper: "Food was ok...cramped space"
Fordeler: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Ulemper: "the worst thing that I've traveled in my life I do not travel again by delta 3 hours without food and without taking or water we were not given that service is the worst its employees are a disaster"
Fordeler: "Food was good and plentiful. I definitely left the flight feeling full."
Ulemper: "I missed check in (not flight) by 5 minutes. Delta did nothing. I called Aeromexico. After 30 minutes on hold they told me there was nothing they could do. Called Kayak, you guys said you couldn’t do anything. Finally I got some 3rd party phone number I was given by Kayak. I called the number and it was not in service. In all my years using this app this was the biggest disappointment ever!!!!"
Fordeler: "The people were all really nice and helpful and fun. Food was great. Watched a fun movie."
Ulemper: "Boarding was a bit unpleasant when we had to stand in a crowd before the shuttle came."
Fordeler: "Food and entertainment was good"
Ulemper: "The bathroom I used was disgusting."
Fordeler: "Hot towel was a plus"
Ulemper: "The seats weren't that comfortable"
Fordeler: "The flight attendant, Winsom, was fantastic."
Ulemper: "Did not like being assigned a seat next to the bathroom and having an aisle full of people waiting to get in."
Ulemper: "No wifi, no leg room"
Fordeler: "Great movies...."
Ulemper: "It takes time and worries to find the air train and Aeroflot registration."
Fordeler: "Great and friendly crew"
Ulemper: "baggage rules, check in with baggage, change fee for flight when it was not customers issue that caused the 5 min delay! Unable to reach reservation desk on line or via phone (neither was the gate agent)"
Fordeler: "The staff. They were very helpful and polite!"
Ulemper: "We didn’t leave on time"
Ulemper: "There was a change in our flight. According to Delta you didn't confirm every leg of our flight and the plane was over booked."
Ulemper: "Basic economy has way too many restrictions"
Fordeler: "Loved the customer service & movie options"
Ulemper: "The flight only had snacks for free; wish sandwiches would be given for lunch"
Fordeler: "Good flight crew"
Ulemper: "Flight was delayed with no explanation."
Fordeler: "Nice people. Very helpful."
Ulemper: "LOST MY BAG IN BOSTON BEFORE EVEN TAKING OFF!!!! Did not make it, and then won't deliver it when it makes it to Kathmandu! This is most distressing."
Fordeler: "The airline did not disappoint and the customer service were very professional"
Ulemper: "Make sure the new signs are posted in all airports for boarding. That will help control people at the entrance"
Fordeler: "Great gate agent at JFK on the layover."
Ulemper: "No assigned seats on second flight til we got to JFK."
Fordeler: "Entertainment, food having only two seats on our side of aisle."
Ulemper: "Leg room"
Fordeler: "We did eventually get there"
Ulemper: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Fordeler: "The organization and speediness shown during boarding the aircraft and the perfect timing on departure"
Ulemper: "The tv screen corresponding to my seat 9A was not working so could not see any movies nor information during the whole flight SDQ to JFK. The condition was reported twice to the flight attendance but was not able to correct it even after resetting the TV settings twice"
Ulemper: "I wouldn't rate this flight on a five-star grid--I give it 0.0 stars. Delta's economy seats are so tiny that even a small person like myself finds it agonizing to ride in them for a moderate-length flight. We need aggressive regulation of our airlines to prevent the unconscionable and humiliating way they treat economy passengers. It's not safe, healthy or humane to ask human beings to sit for hours in tiny spaces with very little air (on top of everything else, the plane was mercilessly hot the whole time). Next time I will choose a European carrier--even the discount Euro carriers are better than any US airline."
Fordeler: "They had good entertainment for free. There were movies, tv shows, and games."
Ulemper: "The plane was delayed for 5 hours and the ride was longer than expected."
Fordeler: "We upgraded our seats to Delta Comfort, at a cost of round $90 per flight. It was well worth it!"
Fordeler: "Comfortable, courtesy, good service."
Ulemper: "Please, there is never a vegetarian option. Many people do not want to eat meat. Very easy to offer a sandwich with vegetables or a little bowl of rice and beans..."
Fordeler: "Quick, clean"
Ulemper: "I was in the back seat"
Ulemper: "Price of food"
Fordeler: "The prior flight arrived late and then due to what appeared to be some mechanical issue, the plane was towed into the gate at about the time we were due to board. I mention this only because this was the only glitch during the rest of the flight. Loved the wide variety of entertainment available inflight, the AC outlets on EVERY row, and though I didn't need it this time, the availability of Wi-Fi Internet is appreciated. And though we left 40 minutes late, we made up part of the time and arrived only 20 min later than scheduled. Bravo Delta! I'll have to check out your version of Mileage Plus."
Ulemper: "I couldn't understand the gate agent's announcements due to language issue but most of all competing announcements from the gate behind me. One of the flight attendents was more bossy I felt than necessary. She told me not to put my backpack in the overhead bin, even though there was enough space and the back 3rd of the aircraft was half empty (I was in the last loading zone so there weren't many more people after me)."
Ulemper: "I reserved and paid for Delta comfort and ended up flying AeroMexico and Virgin Atlantic who could care less so I didn't sit comfortably, no wifi and for Virgin Atlantic I had to pay extra to get more legroom! NOT a satisfying experience."
Fordeler: "The comfort of first class reclining seats."
Ulemper: "The vegetarian meals consisted of cold grilled vegetables for an appetizer, lunch was underwhelming. So much so I dont remember it The snack was two salads. Regular snacks were Cuban sandwiches or roast beef sandwich. Even the stewards said Inshould complain to Delta. Pretty sad for what the cost of a first class ticket."
Førts flyen blir 20 minutter forsinket . Etterpå når vi sitte i flyen og skule fly hadde mye bråk som vi visste har teknisk problem . Så etterpå vi måte og sitte i flyen og venter cirka 2 timer . Det var veldig dømt og sitte i en fly og vente 2 timer ?!! Og hele tida vi følger ikke trygg siden vi hørte om flyen har teknisk problem. Vi forventet bytte flyen ikke tar samme fly som har teknisk problem . Og siden vi hadde en langs tur PGA flyen hadde problem vi fått ikke noe ekstra service som matt ellers litt drikke . Det var veldig dumt . Derfor vi følte veldig dårlig og det var veldig dårlig service !!! Mvh Salar Abdipour Elham Soroori .
Check in working effective. Kind cabin personnel . Not too note storage place inside for carry on luggage .
Fordeler: "I really like the crew on Lufthansa"
Ulemper: "Our pre paid seats were lost in the "system" even though I had the receipt they couldn't do anything. and we were seated in a back row with offset tvs, the movie selection is lame and dated"
Fordeler: "It was cancelled and scheduled next day"
Fordeler: "Nice crew and comfortable seats."
Ulemper: "Not a fan of the sandwich provided."
Fordeler: "More spacious seating. Crew was happy, nice and seemed to care. Good entertainment choices."
Fordeler: "Lufthansa service from JFK-FRA-FCO-FRA-JFK was gracious, efficient and altogether pleasurable."
Ulemper: "Bought the premium economy on Lufthansa, but ended up on Eurowings. Food same as Economy, 1/2 the entertainment choices. Definitely not worth the money."
Fordeler: "Comfy flight and early arrival."
Ulemper: "Had to run to catch the connecting flight"
Fordeler: "Nice crew."
Ulemper: "Very cold. Always very cold in premium economy section on LH 747-8."
Fordeler: "everything was great. Crew was very nice. good service. good food. Even bathrooms were located in the basement separately, nice and bigger than usual airline bathrooms."
Ulemper: "my TV screen didn't work. Long 9.5hr trip without entertainment."
Fordeler: "Flight arrived early."
Ulemper: "Last two transatlantic flights have been hot. What happened to a nice cool flight and using the blanket if you are cold?"
Fordeler: "Superb seats. Wide, enough length to strech the legs. Good entertainment - overall - loved it!"
Ulemper: "Food could be a bit tastier ..."
Fordeler: "Attentive and friendly staff, great food and plenty of drinks!!!"
Fordeler: "Great crew and plane"
Ulemper: "Inconvenient terminal from connecting flight. Boarding procedure was a zoo"
Fordeler: "Everything was perfect. crew was really good. nice and comfortable airplane (Airbus A380)..very smooth ride. A+"
Ulemper: "nothing wrong"
Fordeler: "service, on time,efficient boarding, no hassles"
Fordeler: "Relaxed trip. We were well cared for. Again very good staff"
Fordeler: "Family check-in in Frankfurt is superb. Economy Plus was a really great experience!"
Ulemper: "The fact that I can't use my own headphones and I'm forced to use the cheap airline-provided ones (with the dual plugs). Single biggest reason to not fly Lufthansa, because I can't enjoy the movies!"
Ulemper: "See previous comment. Airline service needs to be vastly improved."
Fordeler: "All around service"
Ulemper: "That I had to get off of the plane."
Fordeler: "Easily the most comfortable I've ever been in TATL economy. Lufthansa's 747-8 is set up strangely: the main deck is arranged First - Business - Economy - Prem. Economy - Economy. This means that if you can book a seat in the forward economy mini-cabin, you get dedicated cabin crew, no other passengers walking through your space to get to the bathroom, plenty of bin space, and – best of all – a lot of aisle space to stretch your legs. Row 16 aisle seats are especially good, as the bulkhead between J and Y doesn't extend all the way, and therefore you can stretch your feet out. Food was actually excellent (for economy), hot and flavorful and generous, with snacks available mid-flight. Beverages also tops – gotta love Lufthansa for offering Campari (!) and more than one wine choice."
Ulemper: "Entertainment (music and movies at least) was up-to-date but not very interested. Boarding and transit security in Frankfurt was anxiety-inducing – between getting to the US departures area and additional screening, it took more than an hour from deplaning to getting in line. Boarding w/o group numbers was an exercise in patience. And the terminal wifi is so spotty!"
Fordeler: "Excellent service and comfortable flight for a great price! The US carriers cannot compete with Lufthansa or any European airlines as a matter of fact."
Ulemper: "Touchscreen of the entertainment system was not very sensitive and had false readings. Annoying but not critical."
Fordeler: "Upgraded from premium to Business class. Very good service and a good night slep."
Fordeler: "Complementary Drinks. Beautiful Flight Attendants."
Ulemper: "Tv didn't work most of time. Food was terrible."
Ulemper: "Delay of over 40 minutes and very dysfunctional entertainment system. Poor plan for connecting flights. We had to run to catch up the connecting flight. Very unpleasant experience"
Fordeler: "wasn't Lufthansa it was actually Singapore airlines they changed my flight and it was very good"
Ulemper: "It was very good"
Fordeler: "I was able to squeeze back into Comfort Economy and make my destination, after a messed up miles upgrade - have to be grateful for the small things, right?"
Ulemper: "I was actually upgraded to Business Class through a LH miles award, however, that upgrade was not honored, despite the fact that I had a confirmation email from them. I had to first get to Frankfurt to even negotiate this problem. At the departure point, LH was unable to furnish me a boarding pass to my NY flight. After racing though the huge airport at max speed to make this connection, I was treated rudely at the gate in Frankfurt by LH short tempered ground staff, to the point of even being accused of being the source of the problem and being late for boarding (when I was only accorded an hour connection through this booking, and raised this concern with LH prior). Lastly, the ground crew took away my connecting flight boarding pass and nearly forgot to give me back my luggage tag. The flight crew was Ok, but just did a bare minimum to keep up with the packed and overbooked flight. To top of the joy, I got food poisoning after landing in NYC - not all food they serve was in sealed containers, and it must have been enough to cause a day of misery that followed my arrival - I can assure you that the late time and taxing and docking delays in NYC took away any opportunity to have a normal dinner, and LH food was all I had all day... Not the usual LH experience, but I may give them a break for the next few trips."
Fordeler: "Friendly staff, good food, free wine, comfy (as can be expected) seats AND AMAZING LANDING into Munich. OH! Good movie selection too!"
Fordeler: "Great crew very attentive."
Ulemper: "Plane was old. Toilets were an issue. Entertainment centers were slow. Time to retire the, 747's"
Fordeler: "The food"
Ulemper: "The seats"
Fordeler: "The whole experience was GREAT!"
Ulemper: "Boarding was a little chaotic. Everyone kind of ran up."
Ulemper: "The plane left without us and we were still in the air. They shut down the airport in Frankfurt so we couldn't take off at our destination and when they allowed us to fly into Frankfurt, Lufthansa didn't wait and hundreds of people were stranded from different areas because of the closed airport to all flights. We waited 5 hours to rebook a destination back to the USA and traveling lasted 24hours. Right now I'm not sure if I'll be refunded my tickets for thedomestic airline flight. WE will NEVER want to fly out of Frankfurt and especially with Lufthansa. I have to say the people at the service counters were very nice and helpful but it took 5 hours to get serviced and were missed 2 possible connecting flights. Lufthansa was a good airline but that was 20 years ago. The airport is too big now has too many delays so I'll avoid it at all cost."
Ulemper: "The service provided by the crew was okay but their attitudes were horrible. It seems as though they did not want to work."
Fordeler: "The flight staff was excellent!"
Fordeler: "Great airplane seats in Prem. Economy."
Ulemper: "Information access to cancelled flights was horrible. Impossible to get assistance."
Ulemper: "They cancelled my flight and I spent 7-8 hours on phone trying to resolve."
Fordeler: "Great leg room for economy class, polite and courteous staff"
Fordeler: "Almost everything, the flight crew was friendly and timely, the movie selection was great, the flight left on time and arrived early."
Ulemper: "The temperature near my seat was very uncomfortable, to the point where I was sweating for most of my ride. The passenger next to me, also complained to me as well."
Fordeler: "The seats were fairly comfortable"
Ulemper: "Service has really gone downhill the past year or two. Drink service was infrequent, and they ran out of food options; I was stuck with a kosher meal that tasted terrible."
Fordeler: "Pleasantly greeted"
Ulemper: "Lack of space makes flying pure torture. When will airrlines get it regarding customer needs?! Crew not accessible in between serving times"
Fordeler: "the staff is top notch"
Fordeler: "The crew was very efficient and accommodating"
Ulemper: "Most of the announcements were hard to hear and understand"
Fordeler: "As I noted above, both LH crews worked well. They were very professional, spoke languages as needed, accommodated passengers' requests, served edible food (mostly) and were visible and available throughout. The long-distance Airbus plane was comfortable enough. I like the idea of putting all the bathrooms downstairs ... but ..."
Ulemper: "... putting all the bathrooms downstairs might create difficulties for handicapped passengers. I am not sure how this is handled; perhaps help is provided, or perhaps there is one bathroom at flight-level."
Ulemper: "My tv screen stopped responding 6 hours into the flight so that I could not watch it for the remaining 2.5 hours"
Ulemper: "The only suggestion I would have is that the entertainment options could be a bit more updated. The movie selection was not as good as I have experienced it on other flights (--- other airlines have a better 'new release' selection)."
Food and service were excellent. Some of the crew were wonderful.
A l'enregistrement à punta cana il a fallut négocier pendant une heure et demander à parler à un responsable car la personne voulait nous faire payer nos deux bagages en soute 200 dollars alors qu'ils étaient compris dans notre réservation. Cela nous a fait perdre du temps avec notre petite fille de 3 ans. L'escale de 2h à New York est trop courte, les files d'attente sont très très longues pour le contrôle des passeports et aussi pour la douane. Il a fallut négocier avec beaucoup de personnes pour demander à passer devant, et aux États-Unis cette pratique n'est pas du tout appréciée, et tout ca avec ma fille dans les bras. Nous sommes arrivés 30 min avant le décollage àla porte d'embarquement, juste au moment de d'embarquer, mais le vol a finalement été retardé d'une heure. Et enfin nous avions demandé à été placés ensemble côté hublot, à l'enregistrement on nous a dit oui évidemment mais au premier vol on était même pas à côté ( il a fallut négocier encore une fois) et au deuxième nous étions dans la rangée du milieu. Bref ce voyage retour à été très stressant et épuisant !
Muy buen servicio al cliente
They canceled our flights but they flew anyway.
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Ulemper: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Fordeler: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Ulemper: "Very nice crew and great food"
Fordeler: "Crew is excellent, polite and personal!"
Ulemper: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Fordeler: "The socks offered in business were comfortable and nice looking. The red wine was good."
Ulemper: "The food was just average and the seat not too comfortable"
Ulemper: "Crew members in Amsterdam were very rude and disrespectful"
Ulemper: "Everything was good"
Ulemper: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Fordeler: "Likte at det var punktlig og at de serverte drikke"
Ulemper: "Travelled business class and was ace experience"
Fordeler: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Ulemper: "the headrest is hard. Apart from that- all was fine"
Fordeler: "The flight crew was so friendly and the food was really good."
Fordeler: "Crew was ok."
Ulemper: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Fordeler: "Overall KLM experience is good"
Ulemper: "Food quality was mediocre for a business class flight."
Fordeler: "KLM staff is great"
Fordeler: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Ulemper: "Less legroom, storage space, bad food, few movie options."
Ulemper: "old screens and entertainment system leg room to small"
Fordeler: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Ulemper: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Ulemper: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Fordeler: "Crew was great, very nice"
Ulemper: "Not enough legroom"
Fordeler: "Interior of the plane was clean. Smooth landing."
Ulemper: "Pilot did not avoid turbulence"
Fordeler: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Ulemper: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Fordeler: "Food and staff behaviour"
Fordeler: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Ulemper: "Cramped seating."
Fordeler: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Ulemper: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Ulemper: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Ulemper: "They have mabaged to lost my luggage"
Fordeler: "The crew were hardworking, responsive, conscientious and friendly"
Ulemper: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Fordeler: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Fordeler: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Ulemper: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Fordeler: "Comfort economy well worth the extra."
Ulemper: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Fordeler: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Fordeler: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Ulemper: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Fordeler: "great choice of entertainment content, friendly crew"
Fordeler: "They were awesome."
Fordeler: "Flight was efficient enough and staff were friendly."
Ulemper: "It was delayed quite a bit and more on-time updates would have been appeciated."
Fordeler: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Ulemper: "No complaints at all."
Fordeler: "Crew was friendly, and the food was better than the usual KLM fare."
Ulemper: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Fordeler: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Ulemper: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."