Check in working effective. Kind cabin personnel . Not too note storage place inside for carry on luggage .
Fordeler: "I really like the crew on Lufthansa"
Ulemper: "Our pre paid seats were lost in the "system" even though I had the receipt they couldn't do anything. and we were seated in a back row with offset tvs, the movie selection is lame and dated"
Fordeler: "It was cancelled and scheduled next day"
Fordeler: "Nice crew and comfortable seats."
Ulemper: "Not a fan of the sandwich provided."
Fordeler: "More spacious seating. Crew was happy, nice and seemed to care. Good entertainment choices."
Fordeler: "Lufthansa service from JFK-FRA-FCO-FRA-JFK was gracious, efficient and altogether pleasurable."
Fordeler: "Nice crew."
Ulemper: "Very cold. Always very cold in premium economy section on LH 747-8."
Fordeler: "everything was great. Crew was very nice. good service. good food. Even bathrooms were located in the basement separately, nice and bigger than usual airline bathrooms."
Ulemper: "my TV screen didn't work. Long 9.5hr trip without entertainment."
Fordeler: "Flight arrived early."
Ulemper: "Last two transatlantic flights have been hot. What happened to a nice cool flight and using the blanket if you are cold?"
Fordeler: "Superb seats. Wide, enough length to strech the legs. Good entertainment - overall - loved it!"
Ulemper: "Food could be a bit tastier ..."
Fordeler: "The staff on board the plane was excellent. I thoroughly enjoyed the flight! Food was delishious!"
Ulemper: "The ticket kiosk would not read passports. It was so frustrating to have to continuously try over and over again. With no attendant at the location and a long line, I wasn’t sure how to proceed. There were plenty of people having the same difficulty. It took about 12 minutes to occomplish a minut long job."
Fordeler: "Great crew and plane"
Ulemper: "Inconvenient terminal from connecting flight. Boarding procedure was a zoo"
Fordeler: "Everything was perfect. crew was really good. nice and comfortable airplane (Airbus A380)..very smooth ride. A+"
Ulemper: "nothing wrong"
Fordeler: "service, on time,efficient boarding, no hassles"
Fordeler: "Relaxed trip. We were well cared for. Again very good staff"
Fordeler: "The Germans are known for their efficiency and Lufthansa followed through with that. From the check-in process to cabin service, all was top notch. As I was sitting near the front of economy, any "extra" economy plus meals were handed out as to avoid waste. I was the recipient of a delicious Caprese salad. A nice treat."
Ulemper: "See previous comment. Airline service needs to be vastly improved."
Fordeler: "All around service"
Ulemper: "That I had to get off of the plane."
Fordeler: "Easily the most comfortable I've ever been in TATL economy. Lufthansa's 747-8 is set up strangely: the main deck is arranged First - Business - Economy - Prem. Economy - Economy. This means that if you can book a seat in the forward economy mini-cabin, you get dedicated cabin crew, no other passengers walking through your space to get to the bathroom, plenty of bin space, and – best of all – a lot of aisle space to stretch your legs. Row 16 aisle seats are especially good, as the bulkhead between J and Y doesn't extend all the way, and therefore you can stretch your feet out. Food was actually excellent (for economy), hot and flavorful and generous, with snacks available mid-flight. Beverages also tops – gotta love Lufthansa for offering Campari (!) and more than one wine choice."
Ulemper: "Entertainment (music and movies at least) was up-to-date but not very interested. Boarding and transit security in Frankfurt was anxiety-inducing – between getting to the US departures area and additional screening, it took more than an hour from deplaning to getting in line. Boarding w/o group numbers was an exercise in patience. And the terminal wifi is so spotty!"
Fordeler: "Lufthansa did well with handling a very difficult situation with courtesy, attention, and offering of amenities."
Ulemper: "Through no fault of Lufthansa, because of problems at JFK, our flight was turned around and returned to Munich after two hours of travel."
Fordeler: "Excellent service and comfortable flight for a great price! The US carriers cannot compete with Lufthansa or any European airlines as a matter of fact."
Ulemper: "Touchscreen of the entertainment system was not very sensitive and had false readings. Annoying but not critical."
Fordeler: "Upgraded from premium to Business class. Very good service and a good night slep."
Fordeler: "Complementary Drinks. Beautiful Flight Attendants."
Ulemper: "Tv didn't work most of time. Food was terrible."
Ulemper: "Delay of over 40 minutes and very dysfunctional entertainment system. Poor plan for connecting flights. We had to run to catch up the connecting flight. Very unpleasant experience"
Ulemper: "Worst crew, at one point when they start serving lunch they left like 10 people waiting and waiting to be served also, they start to put together some lunch one by one, took maybe another 1/2 hour for some people to get food, i was the last one to get served but when they got some leftovers from some other people they put that on my tray for me, they run out of food in the plane, of course i refused the lunch but no other option for me was given, again WORST crew ever, never flight Lufthansa again, NEVER"
Fordeler: "I was able to squeeze back into Comfort Economy and make my destination, after a messed up miles upgrade - have to be grateful for the small things, right?"
Ulemper: "I was actually upgraded to Business Class through a LH miles award, however, that upgrade was not honored, despite the fact that I had a confirmation email from them. I had to first get to Frankfurt to even negotiate this problem. At the departure point, LH was unable to furnish me a boarding pass to my NY flight. After racing though the huge airport at max speed to make this connection, I was treated rudely at the gate in Frankfurt by LH short tempered ground staff, to the point of even being accused of being the source of the problem and being late for boarding (when I was only accorded an hour connection through this booking, and raised this concern with LH prior). Lastly, the ground crew took away my connecting flight boarding pass and nearly forgot to give me back my luggage tag. The flight crew was Ok, but just did a bare minimum to keep up with the packed and overbooked flight. To top of the joy, I got food poisoning after landing in NYC - not all food they serve was in sealed containers, and it must have been enough to cause a day of misery that followed my arrival - I can assure you that the late time and taxing and docking delays in NYC took away any opportunity to have a normal dinner, and LH food was all I had all day... Not the usual LH experience, but I may give them a break for the next few trips."
Fordeler: "Professional, friendly, helpful staff in a new, quiet plane (A380-800). Smooth landing. Easy disembarkment despite approximately 500 passengers from a large aircraft."
Ulemper: "Unreliable domestic Lufthansa flights (in Germany) connected to this international one, and the departure time history for this LH400 proved typical for this flight, which ultimately left nearly 2 hours late despite good local weather. An announcement cited technical difficulties with the originally scheduled plane. Several small groups we recognized from embarkation on this LH400 flight filed lost luggage claims, as we did. Uncharacteristically bad planning by LH on food choices left our rows near the front of Economy without a choice of meals: only pasta, tasty though it was, was available. The chicken option was gone. The flight status video program function did not work for anybody near us despite three equipment restarts by the crew."
Ulemper: "We missed this flight because previous flight from Germany was late. After running like mad people thru the Frankfurt airport- we only found out they have left - many people missed the flight!"
Ulemper: "See comments above."
Fordeler: "Friendly staff, good food, free wine, comfy (as can be expected) seats AND AMAZING LANDING into Munich. OH! Good movie selection too!"
Fordeler: "Great crew very attentive."
Ulemper: "Plane was old. Toilets were an issue. Entertainment centers were slow. Time to retire the, 747's"
Ulemper: "Boarding was a little chaotic. Everyone kind of ran up."
Fordeler: "I flew in Business Class from JFK to Munich and then back to JFK via Frankfort. Both flights were on time and very smooth overall in both directions. The cabin crew was good both ways and all spoke English well. Lufthansa long haul flights still use the older 2 x 2 x 2 seating arrangement (unlike the more modern and common 1 x 2 x 1 arrangement where all seats have aisle access)...so if you don't want someone crawling over you trying to get to the toilet while you are trying to sleep be sure to choose a center seat (both with direct aisle access.) While not totally uncomfortable, the Lufthansa business class sleeper seats are narrower...less well padded...and have less recline options than those used by most other long haul airlines, especially the very narrow foot-wells. The pillows and blankets could be better too. The food was OK - but not on a par with what most other airlines serve on long haul flights. The JFK to Munich flight was non-problematic in all respects. However, there was a screaming baby in my aisle (Row 4 on a 747-8 only 2 seats away from me) on the Frankfort to JFK leg...which I found TOTALLY UNACCEPTABLE."
Ulemper: "What airline would permit a lap baby (less than 2 years old...a periodic screamer...and totally unmanageable by its solo-travelling mother) to occupy it's Business Class section on a 7+ hour flight - while inconveniencing (and aggravating) all other nearby Business Class passengers who paid thousands of dollars/euros to ride in Business Class so they don't have to put up with this kind of nonsense? The answer is: "LUFTHANSA!!! And YES, this actually happened on my Frankfort to JFK flight (LH 400 on 23 January 2017.) I'm not sure if the woman in question paid for two seats or not but this unmanageable kid finally calmed down and fell asleep - but he did so in the seat next to her. If this unmanageable lap kid was allowed to do everything he did (including to use a Business Class seat for free IF that is what actually happened) then this just adds insult to injury. WAKE UP LUFTHANSA!!! People pay huge sums to ride in Business Class to avoid this situation - and it's time you BANNED this situation from even occurring."
Ulemper: "The plane left without us and we were still in the air. They shut down the airport in Frankfurt so we couldn't take off at our destination and when they allowed us to fly into Frankfurt, Lufthansa didn't wait and hundreds of people were stranded from different areas because of the closed airport to all flights. We waited 5 hours to rebook a destination back to the USA and traveling lasted 24hours. Right now I'm not sure if I'll be refunded my tickets for thedomestic airline flight. WE will NEVER want to fly out of Frankfurt and especially with Lufthansa. I have to say the people at the service counters were very nice and helpful but it took 5 hours to get serviced and were missed 2 possible connecting flights. Lufthansa was a good airline but that was 20 years ago. The airport is too big now has too many delays so I'll avoid it at all cost."
Ulemper: "The service provided by the crew was okay but their attitudes were horrible. It seems as though they did not want to work."
Fordeler: "Great airplane seats in Prem. Economy."
Ulemper: "Information access to cancelled flights was horrible. Impossible to get assistance."
Ulemper: "They cancelled my flight and I spent 7-8 hours on phone trying to resolve."
Fordeler: "Great leg room for economy class, polite and courteous staff"
Fordeler: "Almost everything, the flight crew was friendly and timely, the movie selection was great, the flight left on time and arrived early."
Ulemper: "The temperature near my seat was very uncomfortable, to the point where I was sweating for most of my ride. The passenger next to me, also complained to me as well."
Fordeler: "The seats were fairly comfortable"
Ulemper: "Service has really gone downhill the past year or two. Drink service was infrequent, and they ran out of food options; I was stuck with a kosher meal that tasted terrible."
Fordeler: "Pleasantly greeted"
Ulemper: "Lack of space makes flying pure torture. When will airrlines get it regarding customer needs?! Crew not accessible in between serving times"
Fordeler: "Great plane Great food Great movies"
Fordeler: "As I noted above, both LH crews worked well. They were very professional, spoke languages as needed, accommodated passengers' requests, served edible food (mostly) and were visible and available throughout. The long-distance Airbus plane was comfortable enough. I like the idea of putting all the bathrooms downstairs ... but ..."
Ulemper: "... putting all the bathrooms downstairs might create difficulties for handicapped passengers. I am not sure how this is handled; perhaps help is provided, or perhaps there is one bathroom at flight-level."
Fordeler: "Free upgrade to business class!"
Ulemper: "My tv screen stopped responding 6 hours into the flight so that I could not watch it for the remaining 2.5 hours"
Ulemper: "The only suggestion I would have is that the entertainment options could be a bit more updated. The movie selection was not as good as I have experienced it on other flights (--- other airlines have a better 'new release' selection)."
Fordeler: "There was a particular flight attendant who went above and beyond to make our flight amazing!!"
Fordeler: "I liked food, entertainment on board, atmosphere, professional crew, arrival on time"
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Ulemper: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Ulemper: "Very nice crew and great food"
Fordeler: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Ulemper: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Fordeler: "Crew is excellent, polite and personal!"
Ulemper: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Ulemper: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Fordeler: "The socks offered in business were comfortable and nice looking. The red wine was good."
Ulemper: "The food was just average and the seat not too comfortable"
Ulemper: "Boarding was crazy. Could not everyone in the gate area."
Ulemper: "Crew members in Amsterdam were very rude and disrespectful"
Ulemper: "Everything was good"
Ulemper: "I was seated next to the restroom, which is not a pleasant experience for an international flight."
Fordeler: "Likte at det var punktlig og at de serverte drikke"
Ulemper: "Travelled business class and was ace experience"
Fordeler: "Crew was helpful and food was very good"
Ulemper: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Fordeler: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Ulemper: "the headrest is hard. Apart from that- all was fine"
Fordeler: "The flight crew was so friendly and the food was really good."
Fordeler: "Crew was ok."
Ulemper: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Fordeler: "Overall KLM experience is good"
Ulemper: "Food quality was mediocre for a business class flight."
Fordeler: "KLM staff is great"
Fordeler: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Ulemper: "Less legroom, storage space, bad food, few movie options."
Ulemper: "old screens and entertainment system leg room to small"
Fordeler: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Ulemper: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."
Ulemper: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
Fordeler: "Crew was great, very nice"
Ulemper: "Not enough legroom"
Fordeler: "Interior of the plane was clean. Smooth landing."
Ulemper: "Pilot did not avoid turbulence"
Fordeler: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Ulemper: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Fordeler: "Food and staff behaviour"
Fordeler: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Ulemper: "Cramped seating."
Fordeler: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Ulemper: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Fordeler: "Friendly in-flight personell"
Ulemper: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Ulemper: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Ulemper: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Ulemper: "They have mabaged to lost my luggage"
Fordeler: "The crew were hardworking, responsive, conscientious and friendly"
Ulemper: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Fordeler: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Fordeler: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Ulemper: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Ulemper: "Headset jack only worked if the headset plug was in EXACTLY the right spot."
Fordeler: "Comfort economy well worth the extra."
Fordeler: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Fordeler: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Ulemper: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."
Fordeler: "great choice of entertainment content, friendly crew"
Fordeler: "They were awesome."
Fordeler: "Flight was efficient enough and staff were friendly."
Ulemper: "It was delayed quite a bit and more on-time updates would have been appeciated."
Fordeler: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Ulemper: "No complaints at all."
Fordeler: "Crew was friendly, and the food was better than the usual KLM fare."
Ulemper: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Fordeler: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Ulemper: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Ulemper: "Kommer ikke på noe"
Fordeler: "The crew were very nice and helpful."
Ulemper: "Providing a small snack would be great. Also the sears are extremely small so when the person in front of you reclines their seat all the way it induces a claustrophobic feeling and really limits your space. I suggest limiting the degree of reclining to not be as deep."
Fordeler: "Flight was delayed for an hour but considering the day before when all flights were cancelled and that whole morning flights were delayed at Reykjavík due to a major storm off the Irish coast the airport check in, security, and boarding went extremely well. Staff on board couldn’t have been more helpful and efficient to get the plane pushed back from the gate and get our flight going."
Ulemper: "The plane’s temperature was a little warm on both flights from New York and Iceland with no means to adjust fans or temperature at your seat like most airlines. The entertainment screen was down for about half of our flight back for both of us to New York but worked fine after."
Fordeler: "I liked my seat with more legroom. And there was very little turbulence."
Ulemper: "I wish there was access to blankets, it was very cold by the window. A better screen design maybe."
Fordeler: "The connexion flight: only 15 minutes to reach the plane. I didn't think I could get it. But all the crew at the airport and on the lane were very professional."
Ulemper: "If my entertainment screen would have worked."
Fordeler: "Seats are reasonably roomy, and they lean back quite a lot without making the person behind it feel cramped. Entertainment was a great option - thank you for offering it for free - and yes to USB charger on the dock."
Ulemper: "Really enjoyed my flight, actually. Will definitely choose IA next time."
Fordeler: "The airplane waited for us because our first flight had a delay. The airplane was clean and in good condition. The flight was very smooth."
Ulemper: "Boarding was very slow, crew told us there was nothing they could do to speed it up, it plane was late, unfortunately when we arrived in JFk we had to wait about 1 houre to get to the gate."
Fordeler: "leg room! excellent entertainment options"
Ulemper: "long lines. delays waiting in hot jetbridge"
Ulemper: "Blankets should be provided on the seats prior to boarding"
Fordeler: "The crew was great. The flight was smooth and we left and arrived on time. Nothing went awry."
Ulemper: "There is a weird place where you have to stand + wait to board in a crowded area--maybe this was specific to gate D23 or maybe it's how Keflavik Airport is in general? The seat was also too narrow for me. I was disappointed that none of the Icelandic media options included English subtitles."
Fordeler: "crew was friendly. flight was on time."
Ulemper: "they randomly selected my 17 year old daughter for extra security clearance, a routine process that has little to do with true security and more to do with security theater. They also lost one of our suitcases and when we called to file the loss the person on the phone was not that friendly."
Ulemper: "Luggage check-in terrible! None upon arrival. Then 1-hour+ wait w no staff help. Those behind us told by non-staff of new counter opened but not us (we are 72 and 69 years of age). Should be one line with customers directed to the next open counter to be fair. Lots of confusion. Same at boarding."
Fordeler: "Crew was good."
Ulemper: "Didn’t get the seats we paid for. We should have been in row 3 but ended up in row 30."
Ulemper: "Chaos at gate. Audio jack on entertainment needs replacing, keeps cutting out. MUCH abuse of carry on size and amounts. Monitored at check in, but numerous people didnt bring carry on when getting boarding passes. No monitoring at gate. Boarding pass would not scan for a large number of people"
Fordeler: "Seating was nice on this flight, just two people per row."
Ulemper: "Lights remained on during the whole flight, making it hard to rest."
Fordeler: "The crew were very nice."
Ulemper: "The chairs were a bit uncomfortable"
Fordeler: "Crew provided enough water and soft drinks."
Ulemper: "They make you check your carryon bag and charge $64 For it.That’s a rip-off. Seats were not comfortable."
Fordeler: "Great staff from check-in all the way through to exiting the airport."
Ulemper: "No snack provided with the free tea/coffee/juice. Rather limited in flight entertainment selection and no free headphones provided. Small kvetch: Lights turned on too harshly after being dimmed for sleep. I know, first world problems!!! Lol"
Ulemper: "The IcelandAir staff were very friendly and the seats were comfortable. I will definitely be traveling with IcelandAir again."
Fordeler: "Not a lot."
Ulemper: "Boarding via bus just takes forever, get a legitimate jet bridge. Also the airport has about 20 seats at each gate for 80+ passenger planes, leaving a lot of people sitting on the floor."
Fordeler: "The flight took off and landed on time. There were also a lot of good food options on the flight that were not only edible, but also healthy"
Fordeler: "Like the infotainment unit on headrests. Decent movie selection."
Ulemper: "Seats are cramped when person in front leans seat back."
Fordeler: "the crew was so helpful. Although the wifi was a little slow the pilot and the crew tried to fix it, and eventually, we were able to stream the world cup semi-final match,"
Ulemper: "not too many options for entertainment. that's it!"
Fordeler: "Loved the personalized tv in front of me and plenty of space above me in the middle seats!"
Ulemper: "There were no snacks"
Fordeler: "The seats were comfortable and the food we ordered was good. The staff was friendly and professional. The landing was smooth."
Ulemper: "We had a light that kept flickering above us and you couldn’t adjust it and no way to control the air flow."
Fordeler: "It didn't happen. My boarding pass had a faulty print and wouldn't scan and we missed our flight. Sleeping at JFK and missing family connections. Bad news."
Ulemper: "NO help at airport security when boarding pass wouldn't scan. LONG LINES and little help."
Fordeler: "the flight was great! it was comfortable! good entertainment!"
Ulemper: "The check in process. Once you check in at the gate, you have to board a bus to go to the plane. I sat on a bus breathing in exhaust fumes for 20 minutes in the cold, rainy, windy weather. I also think they should offer a small complimentary snack! all the food must be purchased!"
Fordeler: "The inflight entertainment was really nice and enjoyed the Iceland layover information. Crew were professional and attentive."
Ulemper: "Felt like a budget airline, so don't expect any free snacks or the ability to carry on large backpacks that you normally could on other airlines."
Fordeler: "The crew was very helpful and friendly. No food served but coffee is excellent and they give plenty of water."
Fordeler: "A great atmosphere — friendly, welcoming. The free movies were especially helpful on a long trip (bring your own headphones)."
Ulemper: "The seats were less comfortable than some other airlines. I'm short (5'3") and the way they hinged when you recline didn't work for me. Also, SOME kind of free snack — peanuts? a cookie? — would be appreciated. But in general, a very good experience."
Fordeler: "Nice crew, spacious plane."
Ulemper: "The man sitting next to me was overserved alcohol (at least 8 mini bottles of vodka) and became very loud and inappropriate towards me. Maybe there should be a limit on serving alcohol when someone is very obviously drunk? No snacks offered for a 6 hour flight"
Fordeler: "Free movies and interesting Iceland travel videos, glacier water, peaceful music."
Ulemper: "I didn't like one mass line for all economy tickets when it came to boarding- I prefer airlines that call people to board by group. Less hectic."
Fordeler: "The flight was staffed by friendly, attentive staff. There was more leg room than on some airlines. Beverages were free, but you had to pay for food on this trans Atlantic flight. Most of us knew this in advance and brought food onboard."
Fordeler: "The plane has great interior, food was fantastic, service was very attentive. Absolutely great."
Ulemper: "Boarding process needs to be a little better managed but overall a small complaint."
Fordeler: "The service was superior. They made sure my younger daughter were occupied and gave a small gift and snack. The movies were great way to pass the time, overall experience were great! We would be a return customer for sure!"
Ulemper: "Nothing really, we are very pleased!"
Fordeler: "The entertainment was really terrific, selection was good and the equipment was brand new."
Ulemper: "I felt like it was bumpier than other flights I've been on. I know that's highly subjective and a product of weather but it felt like it was excessive. There wasn't a lot of communication about conditions from the flight crew like I've had on other flights. It took forever to board."
Fordeler: "Poor check inn , bad lounge , seats are worst ,food even dig can not eat , plane in bad shape airport in Iceland worst in works"
Ulemper: "Everything I do not like"
Fordeler: "I liked that they provided bottled water when boarding. The seats were comfy and had sufficient leg room. The crew was friendly."
Ulemper: "I think that for a flight of this length, a complimentary meal should have been provided. I had to purchase a meal. While it was satisfactory, I felt that $15.00 was excessive."
Fordeler: "I loved the informative videos about Iceland! I had planned to watch them all, but my video screen stopped working for awhile. I thought about switching seats, but I ended up sharing headphones with my boyfriend and watching some movies instead."
Ulemper: "I paid a lit of money for the flight from JFK and there was no food on the plane."
Ulemper: "Seat 8G does not have a window."
Fordeler: "Terribly long wait at keflavik airport to go thru customs but smooth flight."
Fordeler: "Seat was comfortable"
Ulemper: "In addition to the above when i finally got to JFK my luggage was still lost"
Fordeler: "Flight over was satisfactory."
Ulemper: "The terminal in Reykjavik was dangerously crowded at the "D" gate coming back. They charged me for food and a glass of wine on the return trip but not on the trip over. ???? The flight back was 1 1/2 hours late."
Ulemper: "Transfer between flight was very chaotic and terminal appears to be makeshift --- but i guess it's an improvement on NAS Keflavik."
Ulemper: "Yet another delayed flight. All four legs of my NY - London trip via Reykjavik were delayed over an hour."
Fordeler: "flight attendant were extremely helpful. TV's."
Ulemper: "Not enough space for a 6 hr flight. Also flight was delayed and still had to pay 6 bucks for cheap headphones."
Fordeler: "It was ok flight left on time. Crew was nice nice to be handed a bottle of water when you boarded the flight. Overall pleasant."
Ulemper: "They offered no free snacks which I found ridiculous other then coffee water juice. I cant believe that it's so expensive to offer some form of snack can't be that expensive to hand out. Entertainment system slow."
Ulemper: "Plane over 1 hour late taking off. Never communicated why the wait. NO PLACE TO SIT AT AIRPORT!!!!! Cold hard cement to sit on with major construction going on. Standing in line almost 2 hours because of no updates. So we had no idea when plane was ready to leave. So we all felt like we could leave to go get food or coffee. Then we finally get on Plane and the entire entertainment system is down. No movies or way to charging phones etc!!!!! For a 6 hour flight that was so frustrating!!!! Then you would think that Icelandair for all the problems would at least comp our meals and drinks!! NOPE!! Pay full price. Flight attendance were great! But we only doing what they were told. I would not take this airline again."