Finn billige flyvninger fra Bergen til New York John F Kennedy

Fordeler: "Super"

Ulemper: "The only kosher foodi is no good must change"

Ulemper: "The ONLY thing I hate about Turkish Airlines is the necessity to go through security in Istanbul when you're in transit on an international flight. Not only do you have to go through security again - with the serious chance of missing a connection - but if it's a flight to the USA, there is serious additional security at the gate. Surely this is enough."

Fordeler: "never turkish airlines ever again!"
Ulemper: "never turkish airlines ever again!"

Ulemper: "To whom this may concern: I am writing to express my absolute dissatisfaction and poor experience with the customer service and lack of working amenities on flight #TK11 leaving Istanbul into New York City, JFK. It was sadly a horrible ending to my trip and left me with a very unfortunate impression of Turkish Airlines. Less than an hour into the flight I spoke with a flight attendant making him aware that the USB port was not working so I was unable to charge my phone the entire flight. In addition, the wifi was not working. This is a huge problem because I planned on working remotely that day and my job was under the same presumption. The attendant blamed my phone and did not take my word that I was unable to connect until I insisted further and another passenger in front of me turned to my rescue and agreed with me stating the wifi was spotty and only worked for a short period of time until ultimately shutting off. The attendant did not apologize but said he would check on the port and the wifi and would get back to me. I followed up several times and he fed me the same lines until I grew frustrated that I was being completely ignored all while losing a day's work. During the last 20 minutes of the flight I decided to finally walk to the back of the plane and follow up for the last time with someone else. I explained the situation to the other attendant who seemed as though this was the first time he was hearing about this issue and he spoke to his chief who gave me a customer feedback form to fill out. No one offered me a different window seat to fix the port problem or even Miles Plus points for the inconvenience even though I requested it. I have never felt more disrespected and dismissed on a flight before this experience. As a star alliance member (CX765361), I frequently fly for work and personal trips and out of loyalty and assurance that I would be able to fulfill my work duties remotely given the features this airline promotes. I chose Turkish Airlines because it was apart of this program. This experience did not uphold the company's reputation and by flying with Turkish Airlines I completely missed a full day's work, deadlines and was behind when I physically returned to work. For the inconvenience, stress, disrespect and empty promises, I am requesting that Turkish Airlines reimburse me the portion of that flight. Best, Rachael"

Fordeler: "The staff was courteous and helpful"
Ulemper: "The air temperature was warm and the food was not good. The choices were not available. I just ate bread and butter."

Ulemper: "Luggage was held back in Istanbul. It was broken into and never made it to NYC. They shipped to Texas at which point it had been opened and rifled through. Unprofessional."

Fordeler: "The crew bumber was short fot the full flight. The food used to be better in THY."

Fordeler: "All"
Ulemper: "Nothing"

Ulemper: "Late baggage"

Fordeler: "US government sends out travel advisories in timely fashion"
Ulemper: "Turkish airlines is overwhelmed with schedule changes. They behave in a manner not respecting the gravity of the situation and the need for people to get home. For example, they rescheduled our flights but did not confirm or ticket our flights. They should use all resources to get us home but won't let us fly on Star Alliance code share flights."

Fordeler: "The crew works very hard to make sure everyone is safe and comfortable. I appreciate it very much. The food service is quite good and the entertainment is excellent. The price is excellent for the service you receive. I agree with other reviews that a tall person will be very uncomfortable with the leg room. I am 5'7' (170 cm) and my knees hit the seat in front of me when the seat was leaned back."

Ulemper: "Only because the steward was nice I could get a vegetarian meal. The flight needs to be specifically told about vegetarian needs!!"

Fordeler: "Great food,wine and snacks!"

Fordeler: "I liked the food on my flights. The seats were comfortable. The movie selection was very good as well. They had a lot of new releases."
Ulemper: "I noticed that food service on both my Turkish Airline flights for this trip was slow. I feel in general passengers take a longer time to be served and the time it takes the crew to clean up the trays after a meal is even longer. Some the the passengers win my flights were even getting out of their seats to bring their trays to the flight attendant station because they wanted to be more comfortable in their seats. I also noticed they did not come by to collect trash as frequently as other airlines. The entertainment selection was good as far as movies but the music option was very limited and difficult to navigate."

Fordeler: "Priority lounge access made 12 hour layover less unbearable."
Ulemper: "Missing tray table. Was allowed to keep my bag for takeoff but not for landing. Defective headphones (three pairs). Long waits for lavatories. Animals in main cabin. No ability to turn off main cabin screen while landing. Neighbor vomited due to roughness of landing. And the 12 hour layover (CDG-IST-JFK) was pretty harsh, though not as bad as 16 in the other direction."

Fordeler: "on time performance for flight"
Ulemper: "Cabin crew not very responsive on requests"

Ulemper: "Similar issues as described above"

Fordeler: "The food and service, generally, were all quite good, as I have come to expect from Turkish Airlines. Turkish Airlines remains my preferred airline for all travel."
Ulemper: "The server handling my section of the aircraft seemed slower and less experienced, but this did not have a significant impact on my experience. The temperature in the cabin seemed to fluctuate quite a bit and my entertainment screen froze and seemed to shut down halfway through the flight."

Fordeler: "Excellent service!!!"
Ulemper: "There was nothing to not like about it."

Ulemper: "My connecting flight was cancelled twice then delayed. I ended up missing my connection in Istanbul and having to overnight there. Turkish Airlines did provide hotel accommodation to passengers in similar situation, however only after wondering around the airport for over an hour to find the TK hotel desk and waiting for an additional hour to be assigned a hotel room and be transferred there, only to learn that I had to check out within two and a half hours after checking in to be at the airport 4 hours before the flight departs. When I finally arrived at the airport, I had to go through a security screening (because I was not suspicious for having entered the country and exiting only 5 hours later). When all of that was done, I approach the check in desk and asked if my seat can be changed, as I had spent the previous 2 days trying to get on my connecting flight, spending over 8 continuous hours at an airport and having had a nightmare night. I asked for an exit row seat or anything in the front of the plane. I was literal told that if I did not like the seat given I did not have to fly. I took the seat originally assigned and spent 11 and a half hours sitting next to a toilette on the airplane with a crying baby next to me and in front of me. To top it all, it took 2 hours to get my luggage once arrived at JFK. I usually love traveling on Turkish airlines and I understand not all of the above is directly depending on them, but considering how awful the entire experience was and how little I asked to be happy, I found them to be extremely unaccommodating on this occasion."

Fordeler: "Everything was fine with no change of schedule. Turkish airline is more serious now than before. I had very bad experience three times with them. I was saying that I'm never going to fly with them, but this time I did not have choice so I had to fly with them."
Ulemper: "The menu is always the same and not very delicious."

Ulemper: "Had to wait for my luggage for hours in Istanbul. When I asked them they said they have no idea and urged me to ask to the carrier people by myself! They still haven't found my luggage yet."

Fordeler: "Good movie choices - the entertainment was relevant and current."
Ulemper: "The comfort was awful. Such little legroom on such a long flight (11 hours) is unconscionable. I am a 5'9 female and my knees were jammed into the seat in front of me. I can't imagine what it must be like for an even taller person. Terrible!! I will not fly Turkish for long flights ever again."

Fordeler: "Nothing"
Ulemper: "flight had hours of delays barely anyone speaks or understands English.. Lack of help from everywhere from checking in to boarding to take off won't recommend to anyone."

Ulemper: "Going through security checks twice and running from one gate to another at the last minute."

Fordeler: "Entertainment channels were good. No leg room. Food was really bad. Okay 5.2"

Fordeler: "Good crew attention and communication, good entertainment choices, decent comfort for a 175 cm person"
Ulemper: "Each flight was a little late (as usual, though, who knows why?)"

Fordeler: "Service was good. Seats were uncomfortable and hard! Entertainment was excellent!"

Fordeler: "The food, the stuff for sleeping"
Ulemper: "The boarding: too much stand by which leads to confusions and anxieties. I personally believed this problem of creating too much stand by could have been prevented in advance."

Fordeler: "Great movie choices and food"
Ulemper: "People were screaming because of turbulence and we got zero communication from staff. Terrible on and off boarding. Worst terminal."

Fordeler: "Business class was great. Comfortable lay flat seat. Tasty food and lots of it. Great entertainment system with endless high quality options."
Ulemper: "Istanbul airport does not have enough gates to handle their growth in traffic. As a result both my incoming and outgoing flights were embarked by bus from the tarmac. We passed by another 30 planes in the same situation. So it was not a one off."

Ulemper: "They let passengers on who were not supposed to be on the flight. Consequestnly the flight way massivle delayed as they were trying to sort out the mess with the numbers, wrong passengers. they deboarded one passenger and asked everyone to search their overheaed baggages for foreign things. caused a scare among the passengers but wast fully explained. boarding was very sketchy and felt unsafe, unsecure."

Ulemper: "No luggage arrived for 60 people or more. On my first flight to Sofia from Istanbul i miss my flight for technical reasons and then from Istanbul to NY no suitcases arrived. Just terrible experience. Never ever again will travel with Turkish Airlines. They suck!!!!"

Fordeler: "The hospitality"

Fordeler: "The food plentiful, and the entertainment excellent."
Ulemper: "Seats so not comfortable. Boarding always takes forever and this flight takes off late, Every time. Sigh."

Ulemper: "We were asked to board and then sat on the plane for 6 hours while they de-iced the plane, waited for a new pilot, and replaced the food. It made our 11 hour trip close to 17 hours and was very uncomfortable."

Fordeler: "Crew was pleasant. Food was excellent. Travel necessities bag was lovely and very useful!"
Ulemper: "Customer Service at the New York airport was rude and not professional. I missed my flight due to the day beforeThanksgiving traffic and the customer service representative did not show any empathy or compassion. She wanted to charge me a full price. I had to beg her to help me and look for other options."

Fordeler: "the first meal was very good for airline food. The second meal, okra over rice, was a joke. Not even sure why they bothered."

Fordeler: "Lots of free space on this particular flight to sleep."
Ulemper: "There were no toiletry offered on this flight."

Fordeler: "Awesome food. Good choice of alcoholic beverages, great entertainment."
Ulemper: "One of the worst knee room."

Fordeler: "Crew was excellent"
Ulemper: "Very cramped leg space"

Fordeler: "everything about Turkish airlines"
Ulemper: "nothing at all"

Fordeler: "Everything service, food, boring, and the staf"

Fordeler: "Staff was attentive and boarding was easy. Food was as to be expected and agreeable. Nice having complementary wine. The entertainment was varied and good. Having an empty seat next to me made for a very comfortable flight."
Ulemper: "Fellow passengers who didn't tidy up after themselves in the laboratory so laboratory really needed attention by mid flight."

Fordeler: "The airport information could be a little more helpful and give better direction where the gates are.....it is like a zoo and information and good direction are not easily available."

Fordeler: "The food, beverages, comfortable seats and movie selections."
Ulemper: "Arriving to New York City."

Fordeler: "I got four seats for myself and slept 7H My lucky flight I love that you serve a real meal and that we are able to check in two luggage, I will fly Turkish airline again."
Ulemper: "Boarding took loooong because of slow security check at the gate"

Fordeler: "1) Turkish Air's online check-in, seat selection and printing of boarding pass was efficient and effective 2) The standard VEGETARIAN meals (non-vegan) were always fresh, very tatstey and properly warmed (when appropriate) 3) The flight attendants were: > Comfortable speaking with me in English (a native American English speaker). We had no trouble understanding each other. > Always courteous, congenial and helpful in their passenger interactions, including at check-in counter"
Ulemper: "KAYAK"

Fordeler: "Flight was on time"
Ulemper: "Seats too closely packed little leg room"

Ulemper: "There wasn't electricity at all on my seat and on some other in the same area. The screen didn't work and I couldn't even charge my phone. Very bad experience!"

Fordeler: "On time, quick flight, nice people."
Ulemper: "It was freezing cold."

Fordeler: "Crew, food was good, comfort"
Ulemper: "The boarding .. We had to climb the steps to get in .. But the crew apologised"

Ulemper: "There delay"

Fordeler: "Food selection and quality were fine. I also enjoyed the entertainment options. Seat area was comfortable and spacious."
Ulemper: "The flight attendants were uniformly rude and nasty to passengers from start to finish. As I boarded, I asked for a piece of art to be stored in the wardrobe compartment. This was treated as an inconvenience. During and after boarding, flight attendants addressed passengers rudely when encouraging them to take their seats in a timely fashion. Later, when my seat mate politely asked a FA to repeat the food options, she asked, "Excuse me?" several times and seemed very irritated to have to repeat the choices for him. Also, near the end of the flight, a pillow was on the ground and a FA asked those seated in my row to pick it up. We responded that it wasn't ours and she said something to the effect of, "Oh yeah? So how did it get there?" (Maybe because someone else dropped it and we didn't notice?) The FAs seemed irritated to serve passengers at all. Each time they passed through for beverage or meal service, I felt like I was imposing on them. I have never witnessed anything quite like it. Makes me wonder why they were all so upset and and felt it appropriate to speak and act disrespectfully toward customers. (Delta, do you have any insights?) I hope they all got a good night's rest after that haul."

Fordeler: "Boarding was easy. Mess up at JFK left us on the tarmac for an hour before getting to our gate. Pilot kept us informed. Pleasant crew."

Ulemper: "The crew could have been more friendly"

Fordeler: "Great flight!"

Fordeler: "Great gate agent at JFK on the layover."
Ulemper: "No assigned seats on second flight til we got to JFK."

Fordeler: "Friendly Staff"
Ulemper: "Check in was very hectic due to limited staff and getting bumped by the red carpet flyers. Boarding is always a little congested due to the lines. Better snacks please!!"

Fordeler: "the meal was OK and they served ice cream midway between SFO and JFK."
Ulemper: "Late departure. Long delay getting to the get because of congestion at Terminal 4."

Fordeler: "They kept me fed and hydrated the whole time, they let you watch brand new movies free, the seats are super comfortable. They allow a personal item and carry on at no extra charge."

Fordeler: "I loved that the plane was equipped with televisions. I have a hard time watching a movie on my hand held device."
Ulemper: "That an international flight didn't allow free luggage and that liquor purchased at the airport could not be consumed on the plane."

Fordeler: "Flight crew took very good care of us. They served several snacks, meals and free wine on the 8+ hours flight from Prague to NYC. The hot towels to freshen up before meals was a nice touch!"

Fordeler: "Over all the flight was smooth and great"
Ulemper: "Kayak, the confirmation email that was sent was incorrect, ended up flying delta - had a scare when checking in at the air europa desk and the attendant says "theres no flights to Malaga" - after further investigation from the staff, we found out it was a Delta flight and NOT and air europa flight"

Fordeler: "In flight entertainment interface and options were great!"
Ulemper: "Very uncomfortable!! Spent the entire flight with my knees pressed against the seat pocket. One flight attendant was somewhat rude and unpleasant."

Fordeler: "It was on time."
Ulemper: "The plane was dirty and there was a lot of trash around my seat."

Fordeler: "Food was nice and plenty. Great movie selection. Very polite crew."
Ulemper: "The seat was a bit uncomfortable and not big enough."

Fordeler: "They expedited me in line in Havana because I was on the 1:35 flight to New York and were nothing but friendly about it."

Fordeler: "Flight was on time and even landed early. Boarding was seamless with bag tag. Seats were comfy. Crew was professional."
Ulemper: "A drink with no napkins? I know airlines need to cut costs but what if I spilled my drink or want to wipe my hands after eating pretzels Delta? You can still provide napkins."

Fordeler: "They did fly.... finally"
Ulemper: "Missed connection to Bangor. Had to overnight in NYC. Substituted smaller plane for this transcontinental flight."

Fordeler: "The flight attendant. Lovely and professional."

Fordeler: "The seats were comfortable. Loved that we all had our own TV's with free movies available. And loved that we were all served free food."
Ulemper: "No complaints."

Ulemper: "I didnt like that my flight was canceled and rebooked for no reason. This created me big problem in Athens that they couldnt find my ticket in delta. Also I didnt like that i had to stand and wait for 3 hours in the line because my flight was canceled but no one could let us know if there gonna be any flights within the day. I slept in the airport because i couldnt find a hotel to spend the night close to the airport. They were all full and i had no time to find one since I was waiting there for 3 hours with no informational. I slept on the floor and delta didnt even offer us a blanket. That was my worst trip ever."

Fordeler: "Service was very nice."
Ulemper: "The flight was insanely delayed. Three hours. With a major product launch the next day, it was not ideal."

Fordeler: "Smooth flight; informative crew"

Fordeler: "The crew and the flight were all very pleasant. Highly recommended."
Ulemper: "Unfortunately the trip was marred by being stuck on the tarmac for the better part of an hour while we waited for out gate. Even when it became available however, we were forced to wait while ATC sent every other plain taxiing through our route which was clearly visible from our vantage point. Not an issue with Delta per se but nonetheless it left us all exhausted and frustrated."

Fordeler: "Super friendly and attentive crew. Good food. Nice new seats. Great tv entertainment options!"

Fordeler: "The organization and speediness shown during boarding the aircraft and the perfect timing on departure"
Ulemper: "The tv screen corresponding to my seat 9A was not working so could not see any movies nor information during the whole flight SDQ to JFK. The condition was reported twice to the flight attendance but was not able to correct it even after resetting the TV settings twice"

Fordeler: "The attendants on flight were amazing! The flight was perfect! We arrived early!"
Ulemper: "None"

Fordeler: "red"
Ulemper: "red"

Ulemper: "Flight was delayed"

Ulemper: "Boarding was a mess"

Fordeler: "The service was fine. I slept the entire flight."
Ulemper: "I was not impress with the breakfast since I do not eat yogurt. It is a good thing i am not a breafast eater normally because I would have been hungry."

Ulemper: "No blankets or pillows. Froze"

Fordeler: "the majority of delta flights i've taken over the past few years have had huge issues - either long delays or cancellations. i won't be flying Delta again"

Ulemper: "No fruit and cheese available to purchase one the flight. Need more than cookies"

Fordeler: "Upgraded to business, plane are clean and roomy"

Fordeler: "Clean plane, friendly crew. Ahead of schedule arrival, pilots did beat to keep in smooth air."
Ulemper: "Took a bit to get first beverage. Thy ran out of KIND granola bars before reaching the back of the plane."

Fordeler: "We upgraded our seats to Delta Comfort, at a cost of round $90 per flight. It was well worth it!"

Fordeler: "I make this trip every month. And this crew is the best I had in a while."
Ulemper: "Nothing"

Fordeler: "The entertainment was great!"
Ulemper: "I was so uncomfortable in my seat."

Ulemper: "It was a great flight. We got there earlier then arrive time. Thank You"

Fordeler: "There were some delays and issues with air traffic control, but they brought out snacks after a half hour which was really nice. Overall, great!"

Fordeler: "Love Delta...plenty of legroom. Nearly always on time"

Fordeler: "Liked the plane and the leg room. Had to switch itenary due to weather and the gate agent did a great job."

Fordeler: "shorter flight"
Ulemper: "Entertainment system is not working."

Fordeler: "Delta was smart with boarding early once they realized everyone had cleared security. Flight took off on-time and arrived early. The crew was excellent and exuded energy although it was the end of the day."
Ulemper: "I ordered a special asian vegetarian meal and it was just plain horrible. I had to settle for the cookie. It's nice that they serve a complimentary meal on the red eye flight but the quality of the food was bad. Entertainment options were also limited although they had some recent box office entries from last year. The leg room also wasn't great but that's expected in economy I guess."

Ulemper: "Entertainment was working, watching movie when they said done didn't have do they were resetting system. They tried twice taking over an hour and it never came back on for anyone..... :("

Fordeler: "Nice crew."
Ulemper: "Very cold. Always very cold in premium economy section on LH 747-8."

Fordeler: "Seat comfort and entertainment Option for WIFI and to charge was very nice add"
Ulemper: "Lost our luggage"

Fordeler: "Great crew and plane"
Ulemper: "Inconvenient terminal from connecting flight. Boarding procedure was a zoo"

Ulemper: "The airport pretty much shut down for awhile so some flights were canceled. Due to the number of people attempting to check in and go through security, I missed my plane and was rebooked in an economy seat. These glitches occur but one would expect Lufthansa to have had a plan to deliver clear directions."

Fordeler: "Everything was perfect. crew was really good. nice and comfortable airplane (Airbus A380)..very smooth ride. A+"
Ulemper: "nothing wrong"

Fordeler: "Family check-in in Frankfurt is superb. Economy Plus was a really great experience!"
Ulemper: "The fact that I can't use my own headphones and I'm forced to use the cheap airline-provided ones (with the dual plugs). Single biggest reason to not fly Lufthansa, because I can't enjoy the movies!"

Ulemper: "The food is not very good"

Fordeler: "Easily the most comfortable I've ever been in TATL economy. Lufthansa's 747-8 is set up strangely: the main deck is arranged First - Business - Economy - Prem. Economy - Economy. This means that if you can book a seat in the forward economy mini-cabin, you get dedicated cabin crew, no other passengers walking through your space to get to the bathroom, plenty of bin space, and – best of all – a lot of aisle space to stretch your legs. Row 16 aisle seats are especially good, as the bulkhead between J and Y doesn't extend all the way, and therefore you can stretch your feet out. Food was actually excellent (for economy), hot and flavorful and generous, with snacks available mid-flight. Beverages also tops – gotta love Lufthansa for offering Campari (!) and more than one wine choice."
Ulemper: "Entertainment (music and movies at least) was up-to-date but not very interested. Boarding and transit security in Frankfurt was anxiety-inducing – between getting to the US departures area and additional screening, it took more than an hour from deplaning to getting in line. Boarding w/o group numbers was an exercise in patience. And the terminal wifi is so spotty!"

Fordeler: "Upgraded from premium to Business class. Very good service and a good night slep."

Ulemper: "Worst crew, at one point when they start serving lunch they left like 10 people waiting and waiting to be served also, they start to put together some lunch one by one, took maybe another 1/2 hour for some people to get food, i was the last one to get served but when they got some leftovers from some other people they put that on my tray for me, they run out of food in the plane, of course i refused the lunch but no other option for me was given, again WORST crew ever, never flight Lufthansa again, NEVER"

Fordeler: "wasn't Lufthansa it was actually Singapore airlines they changed my flight and it was very good"
Ulemper: "It was very good"

Fordeler: "The food was terrific. The in flight entertainment system was one of the best I've experienced."
Ulemper: "The online check-in using my wife's iPad's browser in a don't have a printer scenario (which is the case when you're not home), was difficult to navigate. My wife wound up with my boarding pass on her phone and not one for herself. We did get our boarding passes at the kiosk, but then mine had my TSA-precheck but my wife's didn't and she had to go through an extra layer of security (near the gate area) because of this at the Munich airport."

Fordeler: "I like that the flight crew did the best they could to make sure my husband and I were sitting together with one child."
Ulemper: "I did like that my whole family including two children 2 ad 6 were sitting all separately all over the plane. Children 12 and under should not be seated separately. And that should be the job during the check in. Not during birding."

Fordeler: "The attendants were very respectful and courteous, most of them"
Ulemper: "Boarding is disorganized, flight was delayed, baggage took over an hour to get."

Ulemper: "crew was not friendly"

Fordeler: "I was able to squeeze back into Comfort Economy and make my destination, after a messed up miles upgrade - have to be grateful for the small things, right?"
Ulemper: "I was actually upgraded to Business Class through a LH miles award, however, that upgrade was not honored, despite the fact that I had a confirmation email from them. I had to first get to Frankfurt to even negotiate this problem. At the departure point, LH was unable to furnish me a boarding pass to my NY flight. After racing though the huge airport at max speed to make this connection, I was treated rudely at the gate in Frankfurt by LH short tempered ground staff, to the point of even being accused of being the source of the problem and being late for boarding (when I was only accorded an hour connection through this booking, and raised this concern with LH prior). Lastly, the ground crew took away my connecting flight boarding pass and nearly forgot to give me back my luggage tag. The flight crew was Ok, but just did a bare minimum to keep up with the packed and overbooked flight. To top of the joy, I got food poisoning after landing in NYC - not all food they serve was in sealed containers, and it must have been enough to cause a day of misery that followed my arrival - I can assure you that the late time and taxing and docking delays in NYC took away any opportunity to have a normal dinner, and LH food was all I had all day... Not the usual LH experience, but I may give them a break for the next few trips."

Fordeler: "Great flying on an A380"
Ulemper: "Boarding was a bit disorganized."

Ulemper: "There were no options for food, I was just told that there was only pasta left while the passenger next to me ate chicken. This was totally unacceptable. I only hope that this was my last trip with Lufthansa."

Fordeler: "Professional, friendly, helpful staff in a new, quiet plane (A380-800). Smooth landing. Easy disembarkment despite approximately 500 passengers from a large aircraft."
Ulemper: "Unreliable domestic Lufthansa flights (in Germany) connected to this international one, and the departure time history for this LH400 proved typical for this flight, which ultimately left nearly 2 hours late despite good local weather. An announcement cited technical difficulties with the originally scheduled plane. Several small groups we recognized from embarkation on this LH400 flight filed lost luggage claims, as we did. Uncharacteristically bad planning by LH on food choices left our rows near the front of Economy without a choice of meals: only pasta, tasty though it was, was available. The chicken option was gone. The flight status video program function did not work for anybody near us despite three equipment restarts by the crew."

Fordeler: "Stewardesses were wery professional. Food was the best for economy class! Maybe if you combined chicken and pasta all together , it would jave been perfect."
Ulemper: "touch screen experience is way behind. Entertainment system is veeery slow. I had to wait over 20 secomds for movie title preview to load. Add trailers or preview for movies too."

Fordeler: "The chicken, potatos and spinach dish was the best. I like that they have you a pillow, cover, and headphones."
Ulemper: "At first the movies worked then they did a reset and my audio stopped working and they did another reset when I let an attendant know about it and it still didn't work. They never came back for me to let them know about the problem."

Fordeler: "They waited for those who were running late due to a previous flight delay. The crew was super friendly and there was great movie suggestions."
Ulemper: "There was a lot of turbulance which made a lot of the passengers sick. I think also that they collected the headphones too early like 45 mins/1 hour too early before landing. Also landing felt like it was the longest landing in my life."

Fordeler: "Service and comfort"

Fordeler: "I think everything was first class, specially the CREW."

Fordeler: "Decent flight. Nice crew. Clean cabin."
Ulemper: "We booked these flights expecting Lufthansa. Little disappointed to learn they were Brussels airlines. Inflight entertainment options and meal options don't seem to be as good. Flight crew was pleasant and fine. After learning it was Brussels airlines I went through their check-in process for families and requested kid-friendly meals, but nothing came of it. Slightly disappointed."

Fordeler: "Friendly staff, good food, free wine, comfy (as can be expected) seats AND AMAZING LANDING into Munich. OH! Good movie selection too!"
Ulemper: "N/A"

Fordeler: "LOVE the premium economy class - i have long legs & was traveling with two kids - we were all very comfortable!!!"
Ulemper: "would like to see a movie category called : academy award winners"

Fordeler: "Great crew very attentive."
Ulemper: "Plane was old. Toilets were an issue. Entertainment centers were slow. Time to retire the, 747's"

Ulemper: "staying 11h with no assistant"

Ulemper: "Not enough water was offered by flight attendants Wasn't offered an after dinner drink One of the flight attendant wasn't very pleasant"

Fordeler: "The food"
Ulemper: "The seats"

Ulemper: "'Sorry we have chicken no more, so here get this ravioli' in other words no choice for me. No flight information."

Fordeler: "The service was great and it was fast. Nothing super special about the airline"

Fordeler: "The whole experience was GREAT!"

Fordeler: "The seat was very comfortable"

Ulemper: "They change the gate for transfer last minute"

Fordeler: "Comfort able seats and good entertainment"
Ulemper: "My wife is 8th month pregnant I felt that the airline should had made accommodations for my wife and unborned child."

Ulemper: "Boarding was a little chaotic. Everyone kind of ran up."

Fordeler: "Cleanliness"
Ulemper: "Delays in departure from Hamburg. Lack of information, directions or assistance with connection. No notification and very poor handling of missing luggage claim processing. Poor service for such a professional airline. Bags missed the flight and we were kept waiting me re than an hour to process a claim."

Ulemper: "You canceled my flight it was no one to reach by kayak will never buy tickets again from kayak"

Ulemper: "I booked through Kiwi.com and they couldn't handle my special food request (kosher meal). Somehow it didn't reach Lufthanza at all. As a result I had nothing to eat during the entire transatlantic flight."

Fordeler: "Did not make the flight."
Ulemper: "I wish there was more of advance notice on this flight, instead it just gave us 23 hour reminder. We had booked this flight a year ago but we could not make this and the 23 hours was too short of a notice."

Fordeler: "Very good crew, very attentive, very comfortable seats in business and entertainment Flight left within 30 min of departure time and there was no turbulence"
Ulemper: "Food, I barely ate especially on Lagos Frankfurt leg. I evem believe that the fish that was served may have been slightly off !"

Fordeler: "Didn't like it all"
Ulemper: "Delay's happen but I paid $840 dollars to select seats and select those with extra legroom for myself and 3 other family members. I had a window seat with enough legroom to stretch out my bad knee. On the flight substituted for my original flight I was given a bulkhead seat (which doesn't allow for extended knees) next to a screaming baby on her mother's lap. Luckily the flight wasn't full so I moved to a seat next to an empty one. I was told by a crew member that I wouldn't get a refund because the bulkhead seat was considered extra legroom."

Fordeler: "The crew was pleasant and efficient. Lufthansa is the best airline."

Fordeler: "The flight wasn't completely full so it was comfortable not having anyone sitting next to me. Food was good. Crew was very nice."
Ulemper: "transfering from one flight to another is a bit of a headache as the gates were very far away. I didn't have a long layover but fortunately my first flight landed a little early. Otherwise there may have been a risk of not making it. Not sure why they would put connecting flights so far apart."

Fordeler: "Comfortable and on time. Food was pretty good. Customer service was great."
Ulemper: "Nothing."

Fordeler: "The entertainment and the size for the legs are very okay on A340 Lufthansa flights compared to other carriers."

Fordeler: "The crew and the plain very nice clean and"
Ulemper: "The food was not enough and they proposed a vegetarian option and I receive a goulashW I ask why the lady say that was not longer a veggie option"

Fordeler: "I was almost to miss my flight because of the huge line and the nasty security guy. Thank God, they have the x- ray system to look at you. Still, I was ordered to take my sweater off. When voluntarily I took of my boots, the guy didn't agree...I understand that Europe was thru a terrorist attack but they should use common sense and not try to humiliate people. Personally, I wouldn't go to Europe if not necessary."

Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."

Ulemper: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"

Ulemper: "Very nice crew and great food"

Fordeler: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Ulemper: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."

Fordeler: "Crew is excellent, polite and personal!"
Ulemper: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."

Fordeler: "Comfort"
Ulemper: "Wifi on klm"

Fordeler: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."

Fordeler: "Professional crew. Good simple check in."
Ulemper: "Nothing."

Fordeler: "The socks offered in business were comfortable and nice looking. The red wine was good."
Ulemper: "The food was just average and the seat not too comfortable"

Ulemper: "Crew members in Amsterdam were very rude and disrespectful"

Ulemper: "Flight got cancelled"

Fordeler: "Yes"
Ulemper: "Everything was good"

Ulemper: "I was seated next to the restroom, which is not a pleasant experience for an international flight."

Fordeler: "Likte at det var punktlig og at de serverte drikke"

Ulemper: "Not being 1 hour late"

Ulemper: "Travelled business class and was ace experience"

Ulemper: "Head support for 6 feet plus people on seats would be good"

Fordeler: "the trip was excellent and comfortable. LOved the windows that shaded out rather than the having to pull down the plastic blind. entertainment on board top notch screen huge One hostess , Helen was absolutely fantastic and the best I ve had on my many trips. I will recommend KLM whenever I can"
Ulemper: "the headrest is hard. Apart from that- all was fine"

Fordeler: "the drinks"
Ulemper: "seat reservation. having to pay for luggage...."

Fordeler: "Crew was ok."
Ulemper: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Fordeler: "Overall KLM experience is good"
Ulemper: "Food quality was mediocre for a business class flight."

Fordeler: "Nice seats. Only seats with a row of 2, which is what I wanted,"

Fordeler: "Crew was nice and efficient"
Ulemper: "Economy seats don’t recline enough."

Fordeler: "Good"
Ulemper: "Nothing"

Fordeler: "They considered my reguest of vegiterian food."
Ulemper: "I have no complaints."

Fordeler: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."

Fordeler: "Nice crew pilot food and beverage"
Ulemper: "No wifi"

Ulemper: "old screens and entertainment system leg room to small"

Fordeler: "The staff tried to help me when it was evident we would not arrive on time"
Ulemper: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."

Fordeler: "Crew was great, very nice"
Ulemper: "Not enough legroom"

Fordeler: "The entertainment options were good."

Fordeler: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Ulemper: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."

Fordeler: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Ulemper: "Cramped seating."

Fordeler: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Ulemper: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."

Ulemper: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."

Fordeler: "Overall everything was ok."
Ulemper: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."

Fordeler: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"

Fordeler: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Ulemper: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"

Ulemper: "At some point the luggage was lost. here."

Fordeler: "Nice seats, comfortable."
Ulemper: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."

Fordeler: "was very quick"

Fordeler: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Ulemper: "Nothing."

Fordeler: "Timing & efficiency. Good food though only a sandwich."
Ulemper: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"

Fordeler: "great choice of entertainment content, friendly crew"

Fordeler: "Catering is ok"
Ulemper: "Seats comfort really old school"

Fordeler: "That we didn't crash"
Ulemper: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."

Fordeler: "They were awesome."

Fordeler: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Ulemper: "No complaints at all."

Fordeler: "Crew was friendly, and the food was better than the usual KLM fare."
Ulemper: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."

Fordeler: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Ulemper: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."

Ulemper: "Ingen underholdning - men bra magasiner"

Fordeler: "Vi kom frem til slutt. mer enn 4 timer forsinket."
Ulemper: "Ingen informasjon om hva som skjedde hverken på info table eller ved henvendelse til informasjonen. Stadig oppdatering av avreisested både frem og tilbake i tid Minst 4 ganger endret. Måtte betale for alt ombord selv etter å ha sittet i flyet nesten 2 timer. Meget dårlig service både av bakkepersonalet og ombord."

Fordeler: "Økonomi + var bra med god benplass og god service."
Ulemper: "Dårlig med informasjon og stadig endring av avgangstid"

Fordeler: "The was good and air hostess was kind and gentle. ."

Fordeler: "Appreciated how one of the stewardess handled some really over the top, needy and entitled customers sitting to my left. They were seemingly giving her hell every time she came around for this and that."

Fordeler: "perfect.... loved the aircraft too ... Boeing 747 Jumbo Jet"

Ulemper: "Hard to love a flight when they lose your bag."

Fordeler: "The crew was friendly, and the plane was clean."
Ulemper: "Checking in is extremely slow , bag check is even slower."

Fordeler: "Or family of four was all over de place in different rows and seats, the friendly stewardess tried every thing to put us together. did not happened, but she really tried! Real appreciated that."
Ulemper: "All good, and very smooth for that amount of people. Thank you!"

Ulemper: "Nearly 2 hour delay without any reason, then sat on tarmac waiting for bus for a while."

Fordeler: "Was upgraded to Premium Economy which was a pleasant surprise. The cabin crew was lovely and the flight was pleasant"

Fordeler: "The crew was nice in the wake of being delayed for hours."
Ulemper: "Check in took forever. I wasn't able to check in online and was told "this is the price you pay" when I received word that my wife and I wouldn't be sitting together. Then we went to board far later than we were supposed to. After boarding the plane we sat for easily a half hour not moving with no information. Then find out there is scheduled maintenance which would be another hour. AC was shut off and got hot. Started to deplane but we were in back and didn't make it because they reveresed their decision. Got back on and said we would be leaving shortly. In all we say on the plane over 3 hours prior to take off. Never flying with your company again. Easily the worst experience flying ever."

Fordeler: "flight attendants were pleasant"
Ulemper: "Fare didn't include one piece of luggage - which I thought it did. And I was in the back row. Not my favorite. Had I known that was the case- I could have flown a discount carrier for a cheaper fare."

Fordeler: "the crew was awesome!"
Ulemper: "the loading process was terrible, very crowded and slow"

Fordeler: "entertainment options were excellent. i was unexpectedly upgraded. my luggage made it through the short connection, which is not what you expect from heathrow."
Ulemper: "i had a short connection through heathrow and as my incoming plane was delayed. i was told i had to get a boarding pass at heathrow for the next flight because they could not give me one when i first checked in. the line at the transit desk was very long and i ended up asking a security man to let me through and i was sent to another desk that was shorter. if i hadn't have asked and looked stressed i might have missed my flight."

Fordeler: "meals"
Ulemper: "No internet"

Fordeler: "The staff were friendly."
Ulemper: "When I checked in I was told to go to a separate desk to have a seat assigned. There turned out to be a shortage of seats and I had to wait until boarding closed to find out if I had a seat on the plane. Having paid $1600 for a return flight I find it unacceptable that a seat is not guaranteed. The BA staff were helpful, but your system is ridiculous."

Fordeler: "There really wasn't much to like for yet another terrible BS flight situation."
Ulemper: "Late boarding. Taxied out. Held is on runway for 2 hrs and taxied back in. Made us wait in terminal for 3 hours before boarding a seprrste plane. Arrived in nyc 130am instead of 8pm. No apologies from ba. As usual."

Fordeler: "The space, blanket and the staff."
Ulemper: "The entertainment was poor The TV stopped working and didn't work for the whole trip I was moved to another seat The refreshment could be more I don't enjoy pre poured 1/2 cup of juice and water."

Fordeler: "The complimentary meal was very good and a decent amount of food that satisfied my hunger. Free wine."

Ulemper: "Old old entertainment systems. My TV wasn't working for the first hour of the flight. Crew had to keep restarting the entire plane's entertainment system in order to finally get mine to switch on. Plane was also very old"

Fordeler: "Service, efficiency, speed, accuracy, attentiveness."

Fordeler: "Everything on time. Crew had a smile."
Ulemper: "USB charger was not working in seat 34f."

Fordeler: "That I was in shape to run from one terminal to another to catch the flight"
Ulemper: "The transfer flight was a disaster - see above. We dragged a car seat to the plane and dropped it off before we boarded. Upon landing, there was no car seat to be found. We were told to go to baggage as it would be there. We waited for over an hour for it to come through and it never did. Again no ground staff available to assist. Airport security advised to go BA office. They located the car seat in London. It never made the flight?! We arrived Wed and the car seat wasn't delivered until Friday. Again, no contact from anyone. I received a call from the courier when I was out. Overall, atrocious customer service from BA"

Ulemper: "The boarding could be more organized. In New York they boarded the first class ok but the others they just told everyone to come up. W it was not done row by row. The breakfast coming back was horrible. Other than that great."

Fordeler: "The pilot was were courteous, and kept us update every step of the way..the crew was phenomenal."
Ulemper: "That the ac wasn't working initially"

Ulemper: "This was the worst trip ever! Delays on both ways!!"

Ulemper: "Would like more choices for music to listen to."

Ulemper: "Everyone"

Fordeler: "Efficient boarding, moderately intelligible announcements, passable food"
Ulemper: "In both directions, EDI—>JFK, our plane offered neither wi-fi (paid or free) nor seatback video screens, which is an awful lot of hours with no connection to anything. I didn't realize that any transatlantic airline still ran films on common screens, 1970s-style. Just how old were our planes?"

Ulemper: "Returning to us and customs......NY airport sucks"

Fordeler: "Great crew. Super nice and helpful. Plenty of entertainment options."
Ulemper: "Boarding was ok"

Fordeler: "I like everything ,because the way they treating me and I was feeling very comfortable . Thank you very much ."
Ulemper: "I coul not say anything that U did not like."

Fordeler: "2 of the flight attendants"
Ulemper: "The anarchy boarding process. The lack of plugs on the flight. The 2-year-old lap child in the seat with his Mom next to me that kicked, threw, fussed, hit, cried and more through most of the 8-hour flight because somehow a child that big doesn't need his own seat. The lousy, lousy food. The lack of food. The seats that were so tight I couldn't get up to use the lavatory when the inconsiderate woman in front of me put her seat back (and I'm totally average size). The awful entertainment selection. The worn, dirty plane."

Fordeler: "It is great that they give every person a blanket and pillow on boarding. Flight was nice and dark. The flanges that pull down on either side of the headrest to lean your head into are genius."
Ulemper: "Flight was late and announcements were not understandable over the PA. While I understand that seats are made for the "average passenger" and at 5'2" I am on the very low end of that, seat was very uncomfortable with a metal bar higher than the seat cushion poking forward where the cushion met the seatback. The temperature was extremely variable and when my seat mates who did not speak English very well tried to flag a flight attendant down to get an extra blanket, the flight attendants actively ignored them, so I hit my assistance button and my light went on, then after some time it went off again without our being helped so I hit it again about 10 minutes later and my light went on again but was again ignored. Then the attendants started selling things from the flight magazine and looked the other way as they went by my hopeful beacon. When they finally did get to me, I got a curt "I'll see if there is anything I can do" and she went off, returning 5 minutes later with one blanket when there were two people. Later on I saw her give blankets to others, and I found that strange."

Fordeler: "Both of my flights had no person in the middle seat, so I was able to spread out more in the space which made it much easier to get some sleep, especially on my red eye flight!"
Ulemper: "No complaints; great service! I'd definitely fly British airways again."

Fordeler: "Flight was good"
Ulemper: "Easirent The car rental company that I got from kayak Total disaster waste of time did not end up taking the car I got an excellent rate and then they try to rip me off on the Insurance You should not do business with them"

Ulemper: "Boarding was delayed both departing and arriving for this trip. Poor communication from British Airways."

Fordeler: "Big airplane 747. O"

Fordeler: "Hostess friendly and attentive"

Fordeler: "Good information from the cockpit."
Ulemper: "The boarding procedure as chaotic...comparable to Calcutta 30 years ago.i suggest that you follow boarding procedures used by some US carries like Jet Blue or Southwest....after they"specials"have boarded then start loading by rows starting from the back of the plane. The seats are both uncomfortable and too close to the seat in front. NOT a happy passenger !!"

Fordeler: "The flight crew was formal without being stuffy. Gracious without being too familiar. (Although, I had an interesting -- and fun -- conversation with a great flight attendant, Suzanne on flight BA0115 on 5/21/17. Give that gal a raise!). Excellent service. Clean cabins. Lovely menu followed by delicious fare. Overall, great experience!"
Ulemper: "The aircraft is illogically designed i.e. the awkward arrangement of seats in Business Class makes for an annoying obstacle for passengers who want to leave/return to their seats. But when they do settle in, it's as comfy as a cocoon."

Ulemper: "The seats are so close together the seats are actually painful. I'm 6 ft tall and my boyfriend is 6 3". A very short lady in front of us leaned all the way back and caused such major discomfort my boyfriend had to push her forward. She then complained even tho she visibly had a lot of space. We requested an upgrade from gate crew and flight crew upon boarding but were told the flight was full even though multiple seats were available. Will not fly British Airways again."

Fordeler: "Very upscale aircraft, Polite staff and overall nice flight."

Fordeler: "There was nothing that stood out. It was just as all other airlines."
Ulemper: "The boarding gate number was given within the last hour before boarding. Travelers need to know ahead of time the gate number especially for an airport as large as Gatwick."

Fordeler: "I was blocked and was not given permission to choose a sit when checking-in"

Fordeler: "Great movies, smooth flight, everyone was polite"

Ulemper: "The entertainment system was not working, the crews members was rude/ did not respond to questions/needs."

Fordeler: "The crew were pleasant throughout, however, even they referred to this flight being a comedy of errors."
Ulemper: "BA badly needs to invest in some new stock. 2 hr delayed departure as a tire needed to be changed. Took over 1 hour to get the entertainment system to work after 2 reboots. Leaking air conditioning vent above my seat. Food was mediocre. Snack before arrival is clearly cost saving, sandwiches have been replaced with a biscuit."

Ulemper: "This flight was fine, but it was a day too late."