I liked the crews & services. This flight I comfortable leg space but flight from EWR to Istambul was very narrow
Staff was very nice. Seats were comfortable. We had to wait in line 30 min for boarding. Otherwise everything else was excellent.
Very tight seats and spaces, almost impossible to watch the screen or eat a meal if the seat in front of you is pushed back. Attendants were not accommodating. Two meal options were offered, pasta & beef. Ordered pasta, I was told there is no more pasta. Ordered beef meal instead, received salmon meal. Later during flight I saw attendant sitting down in their station eating pasta meals. The list goes on....
Turkish airlines is the best. Entertainment needs upgrade.
Ewr staffing had us waiting on the tarmac for 30 min dor a marshaller and someone to get the jetway to the door. Not Turkish Airlines fault on that one. Seating in economy was tighter than previous flights. An older A-330 was our plan. 6’1” with long legs, had to put my feet in the aisle for most of the flight due to lack of space
Rude customer service. Felt some type of prejudice
Very poor customer service Airport staff has no compassion Hotel stay was worst ever in my life Very rude hotel staff No food provided during hotel stay Flight connected delayed for 6 hours on outbound flight and missed connection due to flight delay on inbound flight
Everything good, Thanks so much
Everything was great with Turkish Airlines.
Ulemper: "Turkish Airlines are doing great job for customer satisfaction services and timing"
Fordeler: "Food and entertainment was great."
Fordeler: "Crew were nice and friendly"
Ulemper: "Better seats and entertainment system As usual Turkish airline was late in departure"
Ulemper: "Food- improve the menu, with veggie pasta, there was chicken on the side. For breakfast only on option- scrambled eggs. Not much for vegetarians. Also my flight Istanbul to mumbai, the table on which you keep the food was not aligned, the food tray kept sliding down."
Ulemper: "Nice and smooth journey"
Fordeler: "Over all good service."
Ulemper: "Passenger seats. Very uncomfortable need more legs room and more padding."
Fordeler: "Very smooth, staffs were nice, meals were good but the bathroom was filthy."
Fordeler: "Good servise in the plane."
Ulemper: "I asked isle seat, the Turkish rep. at the ticket office said yes, but when I boarded, I found out that I was given middle seat! I was up set."
Ulemper: "seat cannot recline"
Fordeler: "food and service"
Fordeler: "Food was good as it is typical on Turkish Airlines."
Ulemper: "The check in process was terrible. I specifically requested seating together with 2 small children and an injured daughter. The check in process was the most chaotic I've seen in recent times. No clear order, no clear counters. We bounced back and forth before we checked in our luggage. At the gate, another long chaotic line of multiple questioning and bag/body search before we boarded buses to our plane. When we boarded we found out we were split at 2 or 1 seat arrangements (out of 5 travelers). After complaining, there were able to seat at least 3 (with one lap child) together and 1 separate. The plane was uncomfortably hot all flight long despite notifying the flight attendants. The one restroom ran out of soap in the first hour of the 11 hour flight. They quickly ran out of a choice for lunch option and snacks. I fly Turkish Airlines frequently and I usually am satisfied, but this was exceptionally bad experience."
Fordeler: "Got ticket for a good price."
Ulemper: "Flight got delayed by 8 hours. The food was horrible."
Fordeler: "the personal screen is great, the crew were nice and plesent, nothing went wrong..."
Ulemper: "I had vigie meal and it was not so good. I wan't order it again, next time I'll order only fruit and vegetables."
Fordeler: "Large screens, reusable dishes + silverware"
Ulemper: "Plane was old, felt more squished and the seats did not decline. Also very note."
Fordeler: "I was upgraded. Food was great"
Ulemper: "Flight was late"
Fordeler: "It went all ok except the space between rows"
Ulemper: "Slow service by crew and space between seats"
Fordeler: "The landing."
Ulemper: "My special meal had been canceled."
Fordeler: "Free drinks and movies"
Ulemper: "Food wasn't great, wouldve rather better snacks than food that wasnt good. Pilot volume - I would listen to a movie at say level 3 and the pilot would come over the radio at like volume level of 7 or 8. Not helpful."
Fordeler: "Professional and friendly staff"
Fordeler: "There were extremely strong turbulences with no announcement before or/and no explanation afterwards. Passangers were strongly uncomfortable and scared"
Ulemper: "Explanation was the minimum expected and absolutely required"
Fordeler: "The plane was better then the usual"
Fordeler: "Aircraft was clean enough Crew was fine Food was ok Turkish could have planned to be better than European airlines It is trying to become like them Restroom was cleaner than competition"
Fordeler: "I really enjoyed having all of my concerns over delayed flights and possible missed connections rudely dismissed or outright ignored."
Ulemper: "Flight was over an hour late boarding and spent nearly 45 aboard the plane waiting to depart. No updates from the staff about our departure status or boarding status throughout the almost 2 hour delay. Got an email from Turkish airlines about this issue and they claim the flight was only 25 minutes late departing. Exaggerations occur sometimes when people are inconvenienced so I checked my call logs and social media accounts and found I completed multiple phone calls and status updates from New York over and hour after Turkish airlines tells me I left. One of us is lying and at this point I'm inclined to agree with facebook that I was still in JFK airport an hour after my flight was scheduled to leave when I updated my status to gripe about the delays."
Fordeler: "Great comfort and Turkish airlines gave us (the passengers) an amazing experience :)"
Fordeler: "It was my first time flying with Turkish airlines. I was surprised that economy class was treated like first class in other airlines. I felt like a queen! The food was just unbelievably good (usually I'm not excited about food on planes). I can't imagine what experience you get in actual first class then. Great job! Please, never change it!"
Ulemper: "The boarding starts an hour before departure. It's overkill. But if it makes you do your job the way you do, that's awesome."
Fordeler: "Every thing was great needed ice water was all thanks"
Ulemper: "Great thanks"
Fordeler: "There was a delay in take off over 54 minutes. We had only 30 minutes to catch the connection flight at Istanbul airport and no one guide us in the airport to which gate we have to go. It was very hard for my wife to run with me all the way to the next gate (she is diabetic)."
Fordeler: "1) The vegan meals were outstanding. 2) The free movies helped a lot! 3) The Cherry Juice is Sooooo good!"
Ulemper: "I asked to be move from 13D (isle) to 23G (isle) They stuck me in 23E (middle) and insisted it was a middle."
Fordeler: "The lounge was great"
Ulemper: "They lost my bag for 4 days while i had a 7 hour stop over meaning they had sufficient time to arrange for it."
Fordeler: "Entertainment options were excellent for adults and ado. The crew were very accommodating"
Ulemper: "Screaming children and passengers that don't follow simple instructions or cue with respect"
Fordeler: "Care and food on board were excellent."
Ulemper: "Boarding was late and was very confusing. No special area for business class. This was not true when we were going to Cairo from Istanbul. The lounge there is fabulous but because our flight was late we didn't have time to go to the lounge on return flight."
Fordeler: "The whole experience was great. After an excellent meal which included drinks before and an excellent wine selection the flt attendants came through and made up a bed for you. This included a cover for the seat, a blanket and a big pillow. As opposed to United where you have to stick your feet in a little cubby the Turkish plane has just an open bench which opens to provide storage and gives ample foot room. I have never slept so much on a flt. Also he bathrooms are much more spacious than others."
Ulemper: "Really nothing."
Fordeler: "The personal is always very very friendly."
Ulemper: "We did not have any TV"
Fordeler: "The meals and the service, even in economy class."
Fordeler: "Food; power outlet."
Fordeler: "Service was excellent."
Ulemper: "1) The foot rest blocks the ability to stretch your legs. A very uncomfortable 12 hour flight. Cramped. As a result, I will probably go with another European airline on my trans-Atlantic flights. 2) You need to offer snacks between meals on a 12 hour flight (back in the galley). Every other airline I have flown offers these on long haul flights in the galley - usually a small snack like chips or cookies. Your flight attendant told me that she would be serving the second meal in about 4 hours. Really, I was shocked that nothing was available in between meals on such a long flight."
Fordeler: "The crew members were so nice and helpful. Food was good and delicious"
Ulemper: "Boarding was terrible. They had three departure from one gate. Not organized at all"
Flight was delayed multiple times
Delta appears to lack honesty
Access to entertainment on the phone would be great!
My lay over was changed so that my flight was boarding on the opposite side of the airport at the same minute I was walking through the gangway getting off my first flight. I took screen shots of the times and it was alarming to say the least.
Fordeler: "Crew was wonderful"
Ulemper: "For this COVID to be over"
Ulemper: "just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable"
Fordeler: "The crew was understanding and sympathetic to the customer's frustration with a delayed flight."
Ulemper: "Delta should have figured out a way to not delay the flight. Every flight was delayed."
Fordeler: "Crew was great especially Fawn. Best flight attendant I’ve had."
Fordeler: "Everything good"
Fordeler: "Nice crew"
Ulemper: "Late flight due to ground hold EWR. Two screaming kids immediately behind me."
Ulemper: "WiFi never connects food"
Fordeler: "The staff are great very nice pleasant"
Ulemper: "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"
Fordeler: "Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable."
Ulemper: "Very old plane, 767-300. The bathrooms needed a better and more thorough renovation."
Fordeler: "The food was good Flight was on time plane was clean loved the crew! Flew out with them, and returned with them... so that was nice!"
Ulemper: "Not knowing we were being bused to plane from Terminal Boarded early because of it, created a bit of chaos and panic My tv was broken- worked intermittently need connector for iphone ear buds - should have universal ports"
Ulemper: "Need vegetarian meal in first class"
Fordeler: "Seats more comfortable, plan wasn’t too full"
Ulemper: "No charging port for cellphone."
Ulemper: "They take them forever to find me another fly ,make miss my other fly, my work my time and my sleep"
Fordeler: "Everything. Very nice accommodating ok"
Fordeler: "Crew and boarding were great, which I expect from a premium carrier like delta."
Ulemper: "Perfect day outside, not a busy day or time to fly. The email forbhe plane being late was was too last minute. A heads up sooner would have been nice. That way we’re not waiting at the airport."
Fordeler: "drink carts came around twice"
Ulemper: "Even though there were sunchips available, they were not giving them out to everyone. Only the people that paid up in coach got the sun chips. The rest of us got these sad bag of pretzels and cheesey snacks. So sad. Why wouldn't Delta offer the same snacks to everyone? Seems like such a small additional cost compared to such an offensive action. The money you save is certainly lost in bad publicity."
Fordeler: "The staff was efficient and kind"
Ulemper: "The plane was late for weather reasons and they overbooked the flight they had to offer $400 for next flight wasn’t until the next morning.. no entertainment system on plane"
Ulemper: "No LCD screen for entertainment."
Fordeler: "Personnel was friendly and accommodating"
Ulemper: "Delayed half hour and no leg room"
Fordeler: "Smooth flight"
Ulemper: "45 minute delay (due to airport, not airline"
Fordeler: "Power outlets, snacks, beverages."
Ulemper: "Boarding (goes faster if the rear of the plane boards first), delay, insufficient space at seat, no advance notification of needed app for entertainment access, app not available on kindle fires."
Fordeler: "Updating delay information"
Ulemper: "Chaos on boarding- Growing number of wheelchair boarding."
Fordeler: "Crew was nice. Flight very smooth"
Ulemper: "We had to get seats at boarding because of the flight delay. She offered us two seats in the back. I knew they don't pushback so I said no. She had given the woman ahead of me two seats in comfort plus. Did not offer that and was rude. There were at least a few empty seats in that area. As a courtesy to us having 1)been delayed in Costa Rica. And then 2) a long wait for the connecting flight in Atlanta it would have been reasonable to offer those seats. Which remained empty"
Fordeler: "Boarding was quick. Staff and crew were friendly. Everything went well despite the 30 min delay we had on the runway. They gave us snacks and we ended up still arriving on time."
Fordeler: "Convince of the online apps and the TSA precheck"
Ulemper: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."
Fordeler: "Flight attendants were friendly."
Ulemper: "Coffee was bad and was luke warm!! It was very cold in the cabin and then really warm."
Ulemper: "Delay and inoperative Sattelite TV"
Fordeler: "Nice regional jet!"
Ulemper: "It was a regional jet..."
Fordeler: "Variety of entertainment options, much was complementary, which was definitely a neat addition."
Ulemper: "There was a bit of a delay right before boarding, which was not the airline's fault, but air traffic control at the destination. Unfortunate, but things happen."
Fordeler: "the inflight service and the quality of food was outstanding."
Ulemper: "some choice of indian movies would be appreciated."
Ulemper: "no access to sky club"
Fordeler: "Boarding was efficient"
Ulemper: "My luggage didn't arrive with me"
Fordeler: "Polite and efficient"
Fordeler: "The crew was very accommodating and helpful and the new entertainment systems with the free movies are awesome. Because of the heat in the cabin we received additional beverage service and follow up waters"
Ulemper: "The air above my seat wasn't working for the duration of the flight and there were problems with the air throughout the cabin so it was uncomfortably warm for the whole flight."
Fordeler: "I'm not sure but it seemed as though the isle was wider than before or other airlines. It looks as nice not having the beverage cart hit my elbow when it went down the isle."
Ulemper: "It was a great flight. We got there earlier then arrive time. Thank You"
Fordeler: "Like the smaller plane: less craziness!"
Ulemper: "Would've been better without the delay, but the aircraft was late getting to Atlanta."
Ulemper: "I loked everything in my trip"
Ulemper: "Was delayed 1.5hrs"
Fordeler: "Food in first class was quite good. Flight was smooth, and arrived early."
Ulemper: "The boarding agents lost control of the crowd form the get go. The first class cabin crew on our side of the plane was inattentive, though it appeared on the other half of the plane the crew was very attentive. This is one of the poorer first class seats in the industry. The "lie flat" seat is just that, a lie. It is pitched at an angle, though not as steep as some. Foot cubby is narrow and constrictive, bordering on claustrophobic."
Seemingly per usual for SAS, the advised boarding time came and went without sight of a plane outside or staff at the gate. So was no surprise to ultimately see an updated departure time. The delayed pushback ultimately led to about a similar delay in arrival, although fortunately this did not impact on my ability to catch my planned bus connection home from the airport. The snack served on-board was served much too cold (which the staff admitted was the case during serving), but I ate it nonetheless.
I make it that pushback from the gate was almost 15 minutes after the scheduled time; although I didn't check how the actual arrival time (which is ultimately more important) compared to the schedule. Regardless, I had enough time before my next flight to be able to find an open SAS lounge (which did seem quite busy, not sure how much that was a time-of-day thing or is just normal there) to eat something.
Not sure why the gate information would show "boarding" and then "gate closing" before anyone had actually started boarding. Was ultimately sat before the scheduled takeoff time, although takeoff was after the schedule. Favourable flying conditions allowed us to land 5 minutes early, although as there was another plane still sitting at our gate on arrival meant we were ultimately late to the gate (giving gate / disboarding times would be more honest than just the scheduled landing time). Somehow, even though there was a plane sitting at our gate on arrival, when we were allowed to taxi to the gate, there were apparently no ground staff there. What? Even though there was an incoming plane, they went elsewhere? Staff on the plane and the meal service were fine.
Reisen ble kansellert begge veier pga streiken. Snakk om sevice
Bedre håndtering av kansellering, rebookinger med bedre alternativer. Bedre tatt hånd om etter en kansellering i form av oppgradering av klasse, sete, matservering. Ingen kompensasjon for ulempene før turen eller under turen.
Billettene våre ble kansellert pga streiken. Nye billetter tur/retur Barcelona kom på 19.500,-
I missed two connections because the flights were late. I was given a substitute itinerary that had more layovers in different cities, one of which was Oslo, which is quite possibly the worst airport I’ve ever experienced. I arrived to my destination 3 hours later than expected, which made my taxi ride to my hotel more expensive because of traffic. And then to top it all off, they misplaced my luggage. And as I watch it move through their system because of an AirTag placed in my suitcase, it’s quite clear that they are in no hurry to get it to my hotel.
SAS er i ferd med å bli håpløst utdatert for business reisende, dessverre. Man kaller det Plus og selger det inn som en business class, men det er jo bare tull... Reise fra CPH til Island var med Icelandair, full business og topp service, reise fra Reykjavik til Oslo, med SAS, var et svært gammelt fly, gamle og dårlige seter, fullt av mennesker som sild i tønne og dårlig mat. Mens flyet fra Oslo til Stavanger var nytt, alt var bedre men det burde vært motsatt; lengre distanser, bedre komfort, for fullt betalende passasjerer, men det tenker ikke SAS på. Jeg faser ut SAS fra nå av og vil fly mest mulig med andre selskap ut fra Stavanger, så det blir nok mer KLM fra nå av..
Fordeler: "I liked the service and the food"
Ulemper: "The lack of movie choices"
Ulemper: "At det var INNMARI varmt i flyet til vi kom oppi lufta At det var et ganske fullt, trangt, bittelite fly"
Fordeler: "Good service"
Ulemper: "That we had to pay for checked bagage on the return flight (Copenhagen to Newark) was an unpleasant and expensive surprise. In the 25+ years I have flown trans Atlantic with SAS, this is the first time that I’ve had to pay for luggage. No pre-warning .... :-(."
Ulemper: "When we checked in for the return flight in CPH we learned that our return ticket was “light” ie it did not include luggage. we were not informed about this, we did not request a ‘light” return ticket, and...why would we when we checked luggage flying over? We’d like the usd100 refunded"
Fordeler: "Crew was amazing. Seat was better then usual."
Ulemper: "Don’t make us pay for our drinks."
Ulemper: "The plan was old and dirty, old magazines and gum wrappers in my seat, stained carpet.The ride was quite bumpy."
Fordeler: "The food was amazing"
Ulemper: "The seats could have more space"
Fordeler: "SAS oversjøisk er nesten alltid veldig bra"
Ulemper: "Don't remember this flight"
Fordeler: "Great food, excellent crew, pillow, blanket, water bottle... what more could i ask for?"
Ulemper: "Mildly annoying advertisements for the in- flight shopping during the movies and overhead"
Ulemper: "Spørsmål om underholdning og mat bør få et valg med «ikke relevant»"
Fordeler: "Love the service on Alaska. Crew were incredibly nice!"
Ulemper: "the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience."
Fordeler: "Business class lounge excellent. People who helped with the wheelchair were excellent."
Ulemper: "In a wheelchair. Check in was terrible and rude. The fact that SAS did not allow us to bring my electric chair directly to the gate was absurd (only airline in the world that did that). The fact that it was not at the gate when we arrived in Newark surprised even the SAS Gate agents. Had to go to baggage and collect it in oversize baggage. Will not fly SAS again until that policy has changed."
Fordeler: "The food was great and the staff were excellent."
Ulemper: "The entertainment selection was limited and there were no live channels - just prerecorded content"
Fordeler: "Good movies and food good. Seats wide enough and mostly enough bathrooms."
Fordeler: "Everything about the flight was wonderful except baggage claim, in BOTH directions."
Ulemper: "It could have been the perfect trip, but I am not sure why SAS baggage handling is so mediocre. In both the flights from EWR to OSLO and back, every aspect of the trip was super, except for the wait for baggage. In Oslo, I estimate having waited at least a half an hour at the carousel before the bags started showing up, and the same in Newark. We had long cleared Immigration, which normally is not a speedy process, and yet still had to wait at least 20 minutes for the FIRST bag to appear on the carousel. Most annoying, particularly after a relatively long flight, and especially for transfer passengers who needed to recheck their bags to continue to other destinations."
Fordeler: "On time, movies, service staff"
Fordeler: "Staff efficient."
Ulemper: "Leg room is tight. No free alcohol. Dinner was very good. Lunch snack was tasteless."
Fordeler: "Nice staff, comfortable."
Ulemper: "Not sure why they only have like 20 movies, most of which are not good. Delta has hundreds of movies to choose from. Old and new. When entertainment is included in the high price of these long haul trips, it helps to have a semi-decent selection."
Fordeler: "The seats were very comfortable -- the plane wasn't very full, so there was room to spread out for some folks. As a vegetarian, the lunch meal was EXCELLENT, thank you. There was a second snack given just before landing that was basically roasted peppers on bread that was not good -- so you know, many vegetarians actually have sensitivity against peppers, so perhaps another vegetable or option would be better there. Crew was very affable and helpful."
Ulemper: "See point before re: second snack. Our flight was delayed for two hours, presumably due to snow in Oslo. The boarding area was disorganized -- something I remember from flying through Norway a few years ago as well. I also didn't quite understand why I received priority boarding, as a United gold member on my outbound fight, but not on my return. So the inconsistency was a bit confusing/frustrating. But the flight overall was smooth, and the accommodations quite good."
Ulemper: "The crew passed by me TWICE while serving food and I was not sleeping at that time. I had to go and ask for food myself. Also there was a delay about 40 minutes when taking off in CPH (CPH-EWR) because of a fuel-screen malfunction or smth. The pilot was very nice and kept us informed all the time. I still didn't make my connection flight due to the delay and SAS rebooked me which made my already long trip 8 hrs longer."
Fordeler: "Food was good and so was the entertainment on board"
Ulemper: "Issues with boarding due to problems with brakes so flight was delayed by 3 hours. No food or drinks were offered"
Fordeler: "The entire experience was great. Smooth flight, good food and friendly crew."
Fordeler: "Seat was much more comfortable than the first flight, flight attendants were more polite, food was ok, entertainment was adequate, overall not bad."
Ulemper: "No major complaints on this flight."
Fordeler: "They were very accommodating to alternate diets. All staff were very friendly and helpful"
Fordeler: "Comfy seats. Good good service. Great video options."
Ulemper: "SAS staff seems sort of cold and cranky."
Fordeler: "The food was excellent and the flight was smooth."
Ulemper: "No entertainment. They didn't notify us that there was no wifi until 5 minutes before we boarded. Being older than the electronic age, I did not have movies or games on my phone. Had we had earlier notice, I would have had time to hit the book store. Since the flight was delayed an hour, they had plenty of time to notify us earlier than just before boarding. An 8.5 hour flight without entertainment made the experience unpleasant."
Fordeler: "Flights on time"
Ulemper: "The flight to Sweden was very very bumpy. Lots of turbulence very scary"
Fordeler: "Setene er behagelige, og selv i SAS Go er det mulig å legge setene lenger ned enn jeg er vant til hos en del andre flyselskaper i samme seteklasse."
Ulemper: "Det er ikke mulig å bestille spesialmåltid samtidig med billettene, man må ringe. Dette virker unødvendig tungvint, spesielt med tanke på at det var ekstra lang ventetid hos kundeservice i den aktuelle perioden. Heldigvis var det mulig å få hjelp via Facebook, men det er visst ikke vanlig."
Ulemper: "Forsinkelse Lite utvalg av mat"
Ulemper: "Planes are getting old. Seats are not the most comfortable."
Fordeler: "The crew"
Ulemper: "The flight was delayed well over an hour. I was unable to check in the night before. I was finally able to check in online the afternoon of the flight, but no seats were left, so had a boarding pass with no seat assignment. Got to the gate and they sent me and about 25 other folks with no seat assignment to wait for a "colleague" who finally appeared after almost everyone else had boarded. I did get a seat, but I was one of the last to board. They ran out of salmon dinners, so the stewardess plopped a chicken dish in front of me--didn't eat since I am vegetarian. The stewardess did give me a free mini bottle of wine, which is normally free on Lufthansa. I am just not all that impressed with SAS. I will try to avoid them in the future."
Fordeler: "The plane was neat, clean and well maintained. The food was very good. The crew was professional and friendly. Based on my experience this is a top-notch airline."
Fordeler: "SAS tilbyr forutsigbart god o tilstrekkelig service i alle avseende."
Ulemper: "Der var alt for litt mat å kjøpe ombord, tok slutt ... unødvendig irriterende på morgenfly."
Ulemper: "Spørsmål om mat og underholdning bør få et alternativ med "ikke relevant" eller lignende, siden det mat evt må kjøpes og siden underholdning ikke alltid er et tilbud."
Ulemper: "Mat og underholdning er enten valgfritt (kan kjøpes) eller ikke-eksisterende og spørsmålene bør derfor kunne besvarer med "ikke relevant" eller lignende"
Fordeler: "SAS is the best airlines !!"
Probably the worst food I have eaten on any intercontinental airline. Entertainment system was dated, very hard to navigate and very poor selection. The cabin crew was very pleasant on the other hand.
Every thing was just perfect.
Ulemper: "The flight was long enough that some entertainment, even just the ability to plug in my own device to charge and use would have made the flight better."
Ulemper: "Bathrooms smelled and dirty and not functioning"
Ulemper: "Aircraft was comfortable and crew worked above and beyond normal crews to ensure all passengers were happy."
Fordeler: "I WILL NEVER use LOT!"
Ulemper: "The crew is very lazy and slow. Boarding was a mess. These guys could barely speak and understand simple English (poor background) though it's an international flight.The food was also terrible. My luggage was lost and in 1 week was found all smashed and crashed and dirty. I WILL NEVER use LOT!"
Ulemper: "Landed at the wrong airport. No compensation from the airline"
Fordeler: "They offered a cookie, coffee and water. If you want more you have to purchase it. I was amazed by the punctuality."
Fordeler: "Cheap fair to Eastern Europe. Many new movies."
Ulemper: "Crammed seats. Flight delayed. Almost missed the connection flight. My luggage didn’t make it to the final destination. Luggage delivered to my hotel in 2 days. Noticed the bags have been opened (I put tapes around the bag, and the tapes were cut/altered). Some stuff were stolen. G.H.E.T.T.O."
Fordeler: "Quick flight"
Ulemper: "Quicker access to gate"
Fordeler: "We had to line up in a very long que when arriving from Zagreb. It took too long."
Ulemper: "The crew was very nice"
Fordeler: "I had no issues at all. Checkin was easy and friendly. I had payed for my checked bag online. Boarding was simple and LOT held the flight about 5 minutes so that some connecting passengers could make it. Service onboard was friendly and efficient."
Ulemper: "Honestly, everything was just fine. Security at Warsaw is a disaster and a nightmare so give yourself a good amount of time. It took 30+ minutes for me to clear and there were only 8 people ahead of me."
Fordeler: "Very well organized airport, very easy to get to the gate for transfer."
Fordeler: "Crew was nice!"
Ulemper: "It was an old plane"
Fordeler: "Hello, The plane was one hour late because the plane engine has some problem. Thats what the Crew said . This is crazy and scary to fly that airline. And no friendly Crew at all"
Ulemper: "everything . first they have to learn English"
Ulemper: "At least one free drink on international 2 hours flight would be fair."
Fordeler: "Direct flight"
Ulemper: "Long flight."
Fordeler: "Boarding went pretty smoothly and quickly"
Ulemper: "The staff seems to be lacking the enthusiasm and warmth towards the passengers."
Fordeler: "New airplane."
Ulemper: "100% full"
Fordeler: "On time as I had a connection outbound. All good in the transfer."
Fordeler: "like the team .drinks.food.the gift . confort .place .slept very good . thank you very much for service"
Ulemper: "All flights were delayed. Terrible service all around."
Ulemper: "My family and I traveled to Poland several times using LOT Airline. They lost our luggage not once or twice, but three times. Each time, we were without our luggage for nearly a day and half. We are no longer using this airline. Also, their TV monitors/remotes lack accessibility as they do not offer closed captioning features for the deaf/hard-of-hearing. Another strike."
Fordeler: "Quiet flight, no issues"
Ulemper: "Not a Lot plane. A Neos charter plane leased by Lot. Italian crew."
Ulemper: "I bought my inlaws tickets with a shorter layover and it was horrible. It took them ‘much longer to get home. There was no plane waiting for them in Budapest and they got re-routed to Vienna. Which then took them to krakow. They had to take off their luggage everytime they got off the plane and they are 80 years old. There were no escalators or elevators. The airlines lost one of their suitcases and promised it the next day and they have not received it yet. Horrible flight."
Ulemper: "seats were very uncomfortable"
Ulemper: "The flight was 2 hours late and the gate staff was with zero information. And then - we started to board finally and I had no seat! I had paid in advance for two seats next to each other for myself and my boyfriend and they moved me to another seat and then said to bad, complain to polish airlines! We were sitting there for 2 hours and they couldn’t come and tell us they were moving me, they just separated us and said too bad?"
Ulemper: "No food options without meat Food options.they didn’t let me check in in advance. Said there was a technical orooblem. They also didn’t let me choose a special meal in advance or save my selections. There was no option on board without meat. Unacceptable."
Fordeler: "There is nothing what I can say I liked They were late at the first flight and I was almost to loose the next connection. The crew in the airport in Warsaw were very slow and unprofessional When I got back to chicago they had a delay 30 min as well. I had a very bad experience overall with Lot company I will never fly again with them"
Ulemper: "I hope I get back my luggage back in where I have so many things"
Fordeler: "Got me there."
Ulemper: "Extremely cramped seats, late and almost didn't make connection, buses back and forth the whole way, jerky drivers."
Fordeler: "Good price. The in-flight meal was hot and delicious!"
Fordeler: "my flight canceled from WAW to EWR"
Ulemper: "my flight canceled from WAW to EWR"
Fordeler: "The food was good and the crew very nice. The flight was smooth."
Ulemper: "The Warsaw-Newark leg took 10 hrs and a half, as opposed to 9 and a half. The Economy seat, although a little better than on other planes, is so small, and I’m average size! The announcements are so difficult to understand."
Ulemper: "My tv was not working , it’s a 9.5 hours flight.... it was not fixed and they said they cannot offer me another seat with working tv My table when I opened it for the first time was all dirty with dried up tomato sauce and crumbs , they did clean it but it should not happen in the first place"
Fordeler: "Helpful Crew"
Ulemper: "Messed up security clearance arrangement. Total confusion about secondary clearance requirement, only informed at boarding at gate that a lot of travelers needed secondary clearance. No objections to secondary clearance, but procedure a joke. Machine was half way down the terminal. Half hour wait, and you could have left your carry on with somebody else, get cleared by machine, pick up your bag again and get on board."
Fordeler: "The landing wasgood"
Ulemper: "After the plane landed had to sit an hour in the plane cause of gate clearance . I had a connection flight I almost missed. After 9 hours travelling it was extremely stressful . The wasn working for the lady next to me ."
Ulemper: "On a way to Poland from New York we were waiting two hours in airport with no information. Then we were sitting in airplane 50 minutes more. It was delay 2hours and 50 min."
Fordeler: "Easy check in, accommodations for a seat preference, kind crew service on board, good food, free entertainment-good selection of movies and music, at no extra charge. on time going to WAW, and 30 min. early coming back to EWR. Flight coming back was cancelled due to technical difficulties, but no problems with rescheduling, LOT rep. was very helpful. No forced charges for checked-in and carry-on bags-BIG differentiator ! used 787 Dreamliner."
Fordeler: "the crew was great and nice. it was a really long flight and the captain explained the route clearly."
Fordeler: "Interior seats in Premium Economy class."
Ulemper: "Employees at the WAW airport. They hired new people. Young people. And they act like Gods. From shaking heads to improper comments to the passengers. Quality of sound at the airport sucks. All announcements hard to understand."
Ulemper: "We could not board at the gate, but had to go down stairs to the tarmac and board a super crowded bus. The bus then took us out farther onto the tarmac to the plane."
Fordeler: "I like comfort in business class. Choice of food and wine was good too."
Ulemper: "Entertainment movies were a bit aged."
Ulemper: "Rude crew, small airplane, zero comfort"
Fordeler: "low cost service was good"