Fordeler: "The crew was attentive"
Fordeler: "Food & entertainment system"
Ulemper: "Tight seats"
Fordeler: "In flight entertainment was definitely above average."
Ulemper: "Crew were very impersonal. Didn’t seem to care about the needs of the passengers."
Fordeler: "All the pieces to have provided an excellent experience were there, but they didn’t come together. It was nice to get some food, and the movie choices were pretty good."
Ulemper: "Hot, like super hot, in the aircraft. It was horrible."
Ulemper: "Passengers were throwing up and the crew did not pass through the cabin to provide any sickness bags. I had to swap my first row seat to the last row as a passenger next to me had thrown up which had caused the entire seat to be dirty."
Fordeler: "Being a regular traveler I was blown away and how the staff went above and beyond to be courteous and helpful!!! Great job Turkish Airlines. You got it right!"
Ulemper: "I was in business class with flat bed seats and it was not as private as with other airlines. The seat was more hard than I expected. But overall it was a great value for a business class ticket"
Ulemper: "Connecting flight wss unreasonably late and they lied about luggage being loaded onto the flight. One of the bags is completely missing in the system. Waste of time and too much trouble"
Fordeler: "Entertainment was good."
Ulemper: "Seat was moved into a middle seat. I was very uncomfortable for the flight. Crew member granted someone else seat change before mine and i asked first. Very upsetting flight."
Fordeler: "Probably best economy class service and amenities and timings."
Ulemper: "It took over an hour for Business class bags to come out. Not sure why I paid for business class if they don't know to offload them first in Dubai. Really ruined the first experience with Turkish Air."
Fordeler: "Great food"
Ulemper: "More alcohol choices"
Fordeler: "I had a very good experience with Turkish Airllines! crew was very friendly and excellent."
Fordeler: "excellent crew work"
Fordeler: "The flight itself was ok."
Ulemper: "These comments probably reflect the Tbilisi ground service crew rather than the airline, but I cannot be certain. We left the departure gate 30 minutes later than scheduled, after arriving at 0445 am. then we loaded a bus full of people packed together, the bus went 50 meters and stopped. We then sat there, with no air conditioning, no information, for 45 additional minutes. It was extremely uncomfortable. Finally drove another 50 meters to the airplane, and waited some more before finally boarding. Once on board there was another delay of some 20 minutes before we could taxi. All of this meant we arrived quite late in Istanbul and missed all connections."
Fordeler: "Never got the chance to actually try it."
Ulemper: "I was penalized because of a political issue between USA and Turkey. I couldn't get the visa to travel there, and despite that I couldn't get a refund. I am 1k with united air, and will never include THY in my plans."
Fordeler: "Service, Media"
Ulemper: "Seat room, very tight."
Fordeler: "Enjoyed the service! Clean bathrooms with lotion! Good silverware for eating and nice tea!"
Ulemper: "USB did not work! Front of plane was boiling whereas back of plane was freezing. My friend was so hot she was sick many times because of the hotness of the plane."
Fordeler: "мне нравится все кроме того что заранее до выхода в Стамбул неизвестен номер gate для полёта в в Одессу. В результате большая нервозность и много времени тратится на поиск этого номера, а потом -- бег чтобы успеть достигнуть место посадки вовремя."
Fordeler: "El almuerzo fue muy rico y la atención del personal excelente"
Ulemper: "Un poco de calor en la cabina me pareció raro pero llamativo"
Fordeler: "All went well with security and boarding."
Ulemper: "Rough air and turbulence"
Fordeler: "Great food, good selection of movies."
Fordeler: "Food and service were good ,good entertainment"
Ulemper: "Seats were really uncomfortable ,there were problems with boarding ,good wasn't sufficient"
Fordeler: "Our flight attendant were very nice, efficient, and on top of everything."
Ulemper: "it was such a good experience. I liked everything"
Fordeler: "Amenities. Flexible food options if requested ahead online. Bilingual staff."
Ulemper: "Less legroom than others. Small drink proportions."
Fordeler: "Good food, very polite and attentive staff."
Ulemper: "Seat cushions lack comfort and the legroom is not sufficient for a average size person."
Fordeler: "food is always good..crew too"
Ulemper: "why more spece in short hail flights then long haul??"
Ulemper: "Delayed yet again"
Fordeler: "Boarding procedure was not organized. Boarding of business class and special needs passengers was not prioritized and were boarded along with economy passengers. Good choice of movies."
Ulemper: "TV screen very far from the seat and could only interact with it via the remote control."
Ulemper: "They change my seat for 5a to 8a without saying anything. When I talked to the flight crew they advised to do a complaint in turkey but the time didn't allow me to do so due to flight being late."
Fordeler: "kosher meal was good, entertainment was varied , included beer wine attentive staff"
Ulemper: "no leg room in seat, it took a long time to board waiting in line"
Fordeler: "we arrived on time, as scheduled."
Ulemper: "I missed my flight and the customer service was so poor that I even missed the last flight of the day, and spent money for the hotel. They wouldn't issue me a hotel voucher."
Fordeler: "As usual on Turkish Airlines, the crew was very friendly and helpful."
Ulemper: "The entertainment system on the plane was not working. They woke people up to give us dinner at 1:00 am (Almaty time) and again for breakfast more than 2 hours before the flight ended. Let people sleep!!"
Fordeler: "Nice staff, food was good, comfortable seats"
Fordeler: "Brand new aircraft. Onboard wifi and live TV. Good food. This is one of the routes where Turkish feels need to compete."
Ulemper: "Chaotic boarding procedures in Istanbul airport."
Fordeler: "Same as above"
Ulemper: "Same as above"
Fordeler: "I am always pleased with Turkish Airlines service and I love that they still give the little extras. It makes me feel more comfortable and the earplugs are always welcome!"
Fordeler: "Crew were exceptionally warm and pleasant, and made me feel more than welcome onboard."
Ulemper: "This was one of the worst days of my life, health-wise, so it could be that my observation of the passage of time was somewhat distorted, but Turkish did everything either slowly, or more slowly on this day. First, name two things on a flight line that are wheeled, movable objects. Did you answer bus and plane? Well done. So if both bus AND plane are theoretically mobile, why then must I endure a long walk AND a long bus ride? Boarding was an hour-long event, probably due again to inefficient ground services. I fell asleep and woke up twice before it was over."
Fordeler: "The food and crew service"
Ulemper: "The leg room is really limited in the economy cabin"
Fordeler: "It is on time, crew is professional. In general, the flight was ok."
Ulemper: "Pillows & blankets are not always available. Seats are not comfortable. More bread is needed for the breakfast meal."
Fordeler: "Cabin crew was quite attentive."
Ulemper: "Boarding at Istanbul airport took a very long time and was not organized. Meal preference was not recorded properly, so there was a scramble to find me a vegetarian meal. Flight was pretty delayed."
Fordeler: "Everything is high quality but the airplane interior. It's in need of some updating."
Ulemper: "See above"
Fordeler: "Entertainment is excellent"
Ulemper: "There is no room for people on the plane, my luggage has been left istanbul"
Fordeler: "Sitting in a metal tube flying at 40,000 feet with 300 other personalities has its challenges. Turkish Airlines' staff managed this with excellent care. The smallest things begin to matter; the comfort of the aircraft, quality of food and drinks, the frequency and availability of service, and above all conveying the sense of safety. Every member of this company, from the staff at the counter to the flight attendants, to the pilot seem to really embrace customer service."
Ulemper: "My seat did not recline and was broken. I was not happy about this as it was a 10 hour flight, and could not get comfortable"
Fordeler: "crew,food,seats clean plane,"
Ulemper: "We were flying to JFK from TLV via IST. First flight was canceled and then re-scheduled after landing we were stuck for more than 3 hours inside airplane in Istanbul, then we were stuck inside the plane for 6 hours !!!!! Nightmare"
Typsik tursitklasse som på ethvert flyselskap; greit nok, liten plass, mat som forventet (ikke noe særlig) men turen gikk fint og uten overraskelser. KLM er alltid ok å reise med.
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Ulemper: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
Fordeler: "No delay and nice staff"
Fordeler: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Ulemper: "Everything was very good."
Fordeler: "Crew was great and professional."
Ulemper: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Fordeler: "Crew was fantastic."
Ulemper: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Fordeler: "It was all fine"
Ulemper: "Really was unsure of why I had to purchase a ticket as I was able to pick my own on the way to Billund"
Fordeler: "Overall KLM experience is good"
Ulemper: "Food quality was mediocre for a business class flight."
Fordeler: "Crew were great, food, entertainment, seat and everything else was great as well."
Ulemper: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Fordeler: "Crew was good"
Ulemper: "No reading light in my seat..."
Fordeler: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Ulemper: "Less legroom, storage space, bad food, few movie options."
Fordeler: "They considered my reguest of vegiterian food."
Ulemper: "I have no complaints."
Fordeler: "Entertainment options."
Ulemper: "Service was poor, seat did not recline, and the food was terrible."
Ulemper: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Fordeler: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Ulemper: "I would have to dream something up."
Fordeler: "Employees were very friendly"
Ulemper: "The seats were very small"
Fordeler: "The service"
Ulemper: "The seats"
Ulemper: "Very slow service at checkin, was not even available when I arrived at the airport"
Fordeler: "The seats seemed to have more space on this plane which was nice."
Ulemper: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Fordeler: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Ulemper: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Fordeler: "Great on board service from a very professional crew."
Ulemper: "Can't think of a thing."
Fordeler: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Ulemper: "Cramped seating."
Fordeler: "Good services!"
Ulemper: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Ulemper: "infotainment was down. Lost my luggage the flight was delayed"
Ulemper: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
Fordeler: "I got some rest"
Ulemper: "unable to charge my phone or watch movies"
Fordeler: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Fordeler: "Good information and helpfil boarding."
Ulemper: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."
Fordeler: "Very friendly service!"
Fordeler: "The staff was extremely pleasant. Food was good!"
Ulemper: "Have no complaints"
Fordeler: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
Ulemper: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
Fordeler: "Just great crew."
Ulemper: "Not comfortable at all and will not book KLM again."
Fordeler: "The food was excelent"
Ulemper: "I have to pay to pay a little more confort"
Fordeler: "Service provided by the staff"
Ulemper: "The navigation of the entertainment system is not very friendly"
Ulemper: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Fordeler: "Cabin crew very pleasant"
Ulemper: "Lost our bags, little sympathy from staff"
Fordeler: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Ulemper: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."
Fordeler: "Crew was very helpful.food"
Ulemper: "Food was not upto the mark."
Fordeler: "Airline staff good and professional"
Ulemper: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
Fordeler: "They were awesome."
Ulemper: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Fordeler: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Ulemper: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Fordeler: "Speed, crew, and reliablity."
Ulemper: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Fordeler: "Flight attendants tried their best given what they had to work with."
Ulemper: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Ulemper: "Kommer ikke på noe"
Fordeler: "Seat space was good for a short flight, inclusive of free snack and drink."
Ulemper: "Too much overoverhead luggage."
I want a refund you did not deliver what I paid for
Flying First Class with Lufthansa is something special, in every aspect of the word. It just has to be experienced!
Helt grei businesspakke fra Lufthansa på en kort flyvning
We had to board and unboard, this could have been avoided
Late boarding. Late take off. Late landing.
They canceled the flight we booked several weeks ago and Lufthansa rebooked us on a very bad connection through Frankfort but never told us…the helpful United people at the airport figured out what had happened and then rebooked us on a direct United flight, like our original booking, only overnight instead of daytime. Why did Lufthansa not mention that they had rebooked us, and why did they add a stopover needlessly?
Check your records: the flight didn’t happen because of the strike. Will you be helping us with a refund?
In economy seating, if the person in front of you puts their seat back preventing you from reaching the floor to pick up something you dropped, aren't the airlines squeezing these seats a little too close together?
Very bad flight was cancel and the airline did not cover hotel and nothing Very bad experience
Check in working effective. Kind cabin personnel . Not too note storage place inside for carry on luggage .
Fordeler: "Inflight services"
Ulemper: "Delayed flight, missed connecting flight due to that. On the ground staff should have better coordinated from arrival to boarding of next flight. Chaotic and short staffed security personnel at Frankfurt airport. Overall a pathetic experience"
Fordeler: "It was fairly comfortable & the staff was pleasant. The initial leg from BCN to Frankfurt went very smoothly."
Ulemper: "The flight 2nd flight from Frankfurt to Boston was significantly delayed for a variety of issues, and ( though not really within Lufthansa’s control) the security at Frankfurt was easily the most disorganized & poorly run situation I’ve ever encountered. There was almost constant interruption for announcements at the outset, with information that wasn’t necessary & actually made waiting for an extra hr + more frustrating. I give the crew/staff credit for doing their jobs well enough that it still managed to be a decent flight in the end."
Fordeler: "I loved the abundance of movies you can choose from."
Ulemper: "I don't know."
Ulemper: "flight delays altered all my further plans"
Fordeler: "The crew was excellent and the seats are v comfortable"
Ulemper: "I cant really think of anything"
Fordeler: "Worst ever"
Ulemper: "Poor service"
Fordeler: "Nice crew."
Ulemper: "Very cold. Always very cold in premium economy section on LH 747-8."
Fordeler: "The boarding process was well organized and fast."
Fordeler: "Very nice flight, the food was super delicious and the crew very professional"
Fordeler: "CREW COMFORT FOOD"
Ulemper: "BEING DELAYED OVER AN HOUR AND NO CLEAR EXPLANATION GIVEN FOR THAT"
Fordeler: "the fact that the departure was delayed due to a late connection flight from Pisa."
Ulemper: "the extra fees for the tickets of our pets because the reservation was not made on line when that was impossible for us to do when we purchased our tickets, nor when we received the notice on the 31st of August because our computer was already packed in the suit case and didn't see it until September 2nd."
Fordeler: "Crew was very professional, seating comfort excellent, flight very little turbulence, close to estimated arrival time, overall a good experience."
Ulemper: "Luggage waiting time too long, my suitcase was badly damaged rendered unusable, came to a compensation agreement which was acceptable to me at the time since I was pressed for time to catch the train I had a reservation for. But still will not buy me a new suitcase."
Fordeler: "The crew were friendly and helpful. This plane was bigger and had more space for our legs and our carry on bags. It was nice to be offered a free sandwich and drink. Everything was clean."
Ulemper: "We didn't like the sandwich and our flight was about 30 minutes late. The magazines in the seat are just shopping and not interesting."
Fordeler: "Food was great. The crew was very polite and professional"
Ulemper: "Great flight"
Fordeler: "The crew, both in SFO and on board where e excellent. We were well taken care of, in both area's. The service on the plane were top notch, anticipating our every need. The food was yummy and the entertainment great!"
Ulemper: "Miss the flight due to too short of transfer time. As a professional you guys should know better to have such tight transfer time. I want credit for my major inconvenience"
Fordeler: "Food was very good"
Ulemper: "Boarding process in Frankfurt was horrible, confusing, uncoordinated, lack of clear instructions offered by crew."
Ulemper: "Seat in front was broken (did not hold in place reclining) and my seat was broken too. I was able to change seat but 2 seats broken in consecutive rows is not good as it makes you think what else may be broken and what kind of accidents could occur if seats are not even checked by crew."
Fordeler: "Second leg of an overseas flight still business class nice service tired from overnight first leg"
Ulemper: "As me ruined in the first leg they lost my luggage and eight hours later they have no idea where it is. After paying over 2000 bucks for a business class flight that really put a damper on things."
Fordeler: "Excellent service as you would expect from Lufthansa. Seating comfortable as well."
Ulemper: "No ice cream - they have switched to pizza or hot dog before you land."
Ulemper: "Crew was nice, but big push to check-in carry-on. There was in fact plenty of room in overhead bin"
Ulemper: "Food quality on Detroit - Frankfurt could have been better. About Frankfurt airport: the security check (between gates - for going to gate for connecting flight) was in-efficient. A single agent working while multiple other agents idle nearby. Processing speed was slower than other European & US international airports."
Fordeler: "overall experience is great"
Ulemper: "seats would have better"
Fordeler: "The crew was very accommodating. I was surprised that the food was as good as it was."
Ulemper: "The seats were very small. I am a woman in her late twenties under 5 feet tall and I had difficulty getting comfortable in the seats. The temperature was too hot the entire flight and I was unable to recline my seat back in order to sleep. Two bathrooms were out of commission the entire flight. This was the worst experience I've had on a red eye flight to Europe (I've traveled at least a dozen times between the US and Germany)"
Ulemper: "Horrible experience. Stranded for 3 hours inside stationary flight, 4 hours in a long queue. Very very poorly managed. I slept on a chair in the cold weather. Atleast make arrangements for bad situations, apparently I was booked on another flight but they made me stand in a 4 hour long queue to find that out. Kiosk outside showed I was put in no flight. One of my worst experiences and rest assured if I’m given a chance I will never choose Lufthansa again."
Fordeler: "Upgraded from premium to Business class. Very good service and a good night slep."
Fordeler: "The movie selection"
Ulemper: "They ran out of food- I didn’t have dinner on that flight. We were almost 2 hours late to Dubai. I was irritated to say the least."
Fordeler: "Everything!! Flight was great!!"
Ulemper: "I didn't like anything"
Fordeler: "Darned site more comfortable than the first leg of the journey."
Ulemper: "Tell your passengers they need hiking boots to get from main concourse to B terminal!"
Ulemper: "Overall okay. Boarding was substandard"
Fordeler: "It was all great!"
Fordeler: "Was no flight"
Ulemper: "Need free WiFi on international flights"
Fordeler: "Excellent service. Everybody from the crew up had smile. Very good atmosphere. I would definitely fly with up guts again"
Ulemper: "I'm 6'2 230 seat was tight for me but that is it"
Ulemper: "bad weather, not your fault"
Ulemper: "Not a thing"
Fordeler: "I am 6'1 so I wish could have afforded 1st class, but I am grateful to the desk staff who made sure I was as comfortable as possible. Great movies. Good food."
Ulemper: "The tightness of the seats!"