Fordeler: "The whole business class experience"
Ulemper: "During the same trip I discovered 2 different arrangements of the Business Class cabin on Singapore Airlines A350, SQ469 CMB-SIN, and SQ036 SIN-LAX. On the SQ469, I occupied seat 12 A (mono, aisle-window): A lot of plastic curved walls etc. For larger persons, the result is not quit comfortable."
Fordeler: "Again seats space could be better. Crews were very attentive."
Ulemper: "Other passengers reclining their seats could be a nuisance..."
Fordeler: "Crew very helpful. Seat was very good, food excellent."
Fordeler: "New aircraft"
Ulemper: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."
Ulemper: "More storage space in business"
Fordeler: "Just ok"
Ulemper: "The crew and the service"
Fordeler: "crew was pushing , no time in an rush all the time"
Ulemper: "service level"
Fordeler: "The crew was great although I needed to ask them for my meal cause they passed by me. They thought I had my meal already which I didn’t. I don’t think they did it on purpose so it was just misunderstanding. My flight was on SQ 38 from Singapore to LAX on October 30 2019 Other than that. All is amazing. I will still highly recommend Singapore Airlines to other people."
Ulemper: "I think I have nothing in mind about improvements because I can see they have been training very well. I would like to say keep up the good work"
Fordeler: "I liked that on the longest leg of my trip - I had an entire row to myself to stretch out. Im old, things like that are important...along with compression socks...haha!"
Ulemper: "I think the food - I dont know exactly what, because we're on a plane - but I think it could be a bit more appealing? More greens, colors? Not sure, but it was okay."
Ulemper: "We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent."
Fordeler: "Entertainment system was new and easy to use. Seats in premium economy were quite comfortable."
Ulemper: "A vegetarian / pescatarian option on the menu would have been nice but other than that, all good."
Ulemper: "20 min late but acceptable for a 15 hr flight"
Fordeler: "The staff was amazing"
Fordeler: "Good food. Friendly staff efficient airports."
Ulemper: "Confusion at check in on baggage constrains. Conflict between what the agent told us and what was documented on our ticket contract. Plane very cold Unable to recline seats for much of the flight under guidance of flight attendants. Unable to sleep as a result."
Fordeler: "Excellent crew and very well dressed and always smiling"
Ulemper: "The lights were switched off for a very long time. That can be avoided"
Fordeler: "Crew was attentive and made extra effort to meet special requests from passengers."
Fordeler: "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
Ulemper: "Food was good but was not full compared to emirates."
Fordeler: "The crew was very helpful and courteous."
Ulemper: "The flight was delayed and I decreased my time in Singapore"
Fordeler: "All Crew members was friendly seats i found comfortable."
Fordeler: "crew were very friendly and helpful. flight was one of the best i’ve had"
Ulemper: "boarding at sydney was very confusing"
Fordeler: "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Ulemper: "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
Fordeler: "Kindy flight attedances,,smooth boarding,,delicious food"
Ulemper: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
Fordeler: "Crew was polite."
Ulemper: "For such a long journey, the plane could have been nicer."
Fordeler: "Seat was very comfortable, crew was very nice,"
Ulemper: "food is average. TV screens are so bad that you cant watch a full movie. Seat is comfortable. Over all the plane was old and worn out"
Ulemper: "Seat space could be wider for working"
Fordeler: "The cabin crew was pretty good. This was the only saving grace in otherwise very poor experience"
Ulemper: "The flight was delayed by 2 hours and they changed the gate from one end of the terminal (A15) to the other (C1). The waiting area was cramped. This being the home of Singapore Airlines, the way managed this entire thing was pathetic. Boarding announcements were also confusing."
Fordeler: "Crew was very helpful and courteous Entertainment system was pretty good Food was good. They could have given water bottles instead of asking for water."
Ulemper: "Seat comfort in Economy was just ok. Since this was a long haul flight, seats could have been better."
Fordeler: "Got bumped to Business Class"
Fordeler: "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
Ulemper: "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."
Fordeler: "Comfortable flight, punctual, helpful crew."
Ulemper: "I don't see the point in giving out menus for economy class, especially as it's only a choice of 2 meals and one of them wasn't available anyway. It's a waste of paper."
Ulemper: "Please don’t use just fly.com ever. They cancelled my tkt and never accommodated a new one"
Fordeler: "The main course"
Ulemper: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
Ulemper: "In spite of ordering vegetarian food, was offered a non-vegetarian option and was told that is Asian vegetarian. Food quality was bad too."
Fordeler: "The cabin crew was great."
Ulemper: "1. Flight seats are too congested on flight.. 2. Not too many indian movie choices 3. Some reason, while booking the flight, the KAYAK site had not asked for food choice. And the airline does not carry any extra vegetarian food. This had caused some inconvenience."
Fordeler: "The seats seem to have more leg room, food was actually good, and the staff was delightful."
Ulemper: "It was a 17 hour flight, but they made it bearable."
Fordeler: "Crew members were very friendly n helpful."
Fordeler: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Ulemper: "Too cold"
Fordeler: "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
Ulemper: "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
Fordeler: "Service was nice."
Ulemper: "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."
Ulemper: "too long a flight 17 hours from SFO to Singapore"
Fordeler: "Service was great."
Ulemper: "Bit on the cold side."
Ulemper: "Food was very poor."
Fordeler: "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Ulemper: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Fordeler: "Overall service, good leg space."
Ulemper: "We were seated in the same section with four babies."
Fordeler: "Such incredible staff. Always Willing to go above and beyond! I flew 17 hours with them and they made the flight a breeze. Great airline, will be flying with Singapore again"
Ulemper: "Really nothing. I loved flying with them."
Fordeler: "Nothing specific"
Ulemper: "No real dramas"
Fordeler: "Overall just a really great experience."
Ulemper: "Nothing negative to report."
Fordeler: "Consistency of service, efficient"
Ulemper: "Having to convert chair to bed and vice versa. Prefer one that can just go flat st touch of button"
Fordeler: "Very nice crew."
Ulemper: "Why are the slippers/socks not distributed before take off or already in the seat pocket? Why is the food order taken after take of and not before? Why does singapore airline have old seats I new planes? What happened to the earlier leader? Friendly staff alone does not make the deal. And given ticket prices SQ is not attractive any more for me."
Check in crew was very unreasonable and charged me for excessive baggage when I was only 2 kgs over They wasted a lot of time and flight was not on time. They charged extra a a cup of coffee.
Very good crew and service . Can improve on seating space
Good food,helpful staffs .
Fordeler: "They help get passengers to seat and with their luggage"
Ulemper: "They insist to wake you up if sleeping to ask if you want to eat instead of leaving you alone!"
Fordeler: "Flight attendand Tiessy - QR943 - 8 Jun 2019 (outbound Singapore to Doha) She serve us (with kid) very well, with plenty of smile and warm helpful gestures."
Ulemper: "I really hope that kid's menu can be updated/changed in the system at least 24/48hrs before flight, as that was the first time we ride Qatar (we have no idea the menu) So we only order it once during the outbound flight."
Fordeler: "Q Suite business seats are the best with excellent service & delicious variety of meals."
Ulemper: "Nothing. Every thing was great!"
Ulemper: "It could be better if they serve food from Doha to Islamabad."
Fordeler: "much better than average food"
Ulemper: "shorter length flight but maybe little can be done,"
Ulemper: "see my words above. it is bad tryout with your site. there no responsibility. i am very upset about your negligence of your clients."
Fordeler: "Entertainment variety Frequent drinks offered onboard"
Ulemper: "Insufficient amount of in-flight food portion"
Fordeler: "The leg space the reclining chair the personal tv the head rest The food"
Fordeler: "First it was a brand new airplane and only that but it came with good food selection and enough spaces for tall guys like me ."
Fordeler: "The wider space between all seats and the selection of the food"
Ulemper: "Nothing at all"
Ulemper: "All entertainment units were off."
Fordeler: "Fantastic service, very friendly staff who are always happy to help"
Ulemper: "Should have internet free of charge in flight"
Fordeler: "Good food. Great staff and service"
Ulemper: "I wish there was more seating room and unusually long waiting time for toilets."
Fordeler: "The flight attendants were very friendly. On the flight, snacks and drinks were bright by every hour or so and the meals were plenty of food and tasted good. I was given a bag with eye cover, earplugs, socks, face wipes and ear phones. Entertainment was good as well. Qatar is an amazing airline. Wish we had something like this in the States!"
Ulemper: "Seats and legroom too small"
Fordeler: "Crew were friendly"
Ulemper: "The flight was cancelled had to wait over a day for another flight, communication was poor,"
Ulemper: "The entertainment did not include any music (classical or otherwise)."
Fordeler: "Although I felt Qatar responded poorly to the cancelled flight, the actual flying experience was wonderful and made me forget about the extreme inconvenience and poor customer service regarding the cancelled flight."
Ulemper: "My flight got cancelled ten minutes before boarding. Workers gathered phone numbers and told us they would call to direct us a new flight. However, no calls were ever made. I had to call the airline multiple times to get an answer about a new flight. In my first call, the customer service was rude. There was also zero compensation for the inconvenience."
Fordeler: "Flight was on time and departed as scheduled. Flight was comfortable and seats were decent. Would have liked a little bigger seats and more legroom in the economy seats"
Ulemper: "Food was not up to par and seats could have been a bit bigger for the economy bracket."
Fordeler: "Service. Kindness"
Fordeler: "Great selection of movies and tv shows"
Ulemper: "Entertainment screen is too dim even on highest brightness setting"
Fordeler: "I like the staff and the way they treat the passengers and foods too i like , was really good"
Ulemper: "I didn't like the comfortable part at the plane , it's not that good plane , the spoon ,& knife are not good , the chairs are not comfortable that much as the other planes of Qatar airways,"
Fordeler: "Very courteous!"
Fordeler: "Very very clean plane."
Ulemper: "Movie selection could be improved. Second meal had no vegan option."
Ulemper: "Late gatw announcement so we waited for quite sometime in front of the electronic board"
Fordeler: "everything went perfect , tank you KAYAK"
Fordeler: "The service during the flight was excellent, workers showed all kind of concern and care. Thank you."
Ulemper: "I had 2 checked in luggage, and both TSA lock on it was cut. Since it was TSA lock, I do not understand why both locks were cut instead of being opened with the international key. it cost me 10 USD it for the locks."
Fordeler: "Everything is fine and have a wonderful time"
Ulemper: "Greedy airline! Qatar Airway is a hyper money hungry scammer who catches customers to rip money off from and creates a super tedious and painful experience for customers to ensure their private gains!!! Qatar Airway was delayed for more than an hour at the first departing airport! NO APOLOGIES OR MUCH EXPLANATION OF ANY KIND!! This is just how mindful and courteous they are. It sets the base tone of what this airline is made of. Then at the connecting airport, they closed the gate minutes before the departing time claiming the gate closes 20 minutes before the departing time, knowing they are leaving customers behind who has checked in and just haven’t arrived at the gate yet. And I arrived the gate minutes before the departure time. They can’t wait?! If so, why is it ok for them to delay for an hour without any explanation not to mention apology? Sure there are RULES. But remember what kind of airlines will have tons of rules that will guarantee you to fail?! Almost always the most shady, scammy and money hungry airlines who use ridiculous or ad hoc made RULES to set pitfalls for customers and ensure their profit gains by doing so!! Remember those European cheap airlines?!! They have tons of rules. You are set to fail even you have a smaller bags than some passengers who passed the gate without penalty. You are just unlucky – they set eyes to catch opportunities to rip you off whenever they can and whenever they are in the mood to be able to come up with lame excuses. With normal airlines, you realize your luggage which has been slightly overweight or over sized will be able to pass through without incurring any penalties. So any saying of rules are lame excuses and are shitty airlines’ lame excuses. The thing is good airlines will delay their flight a few minutes to wait for the passenger. If this is considered too needy of a requirement, then what happens next will shock you and reaffirm you how wrongful and shady this airline is. After missing the flight despite you arrived before the departing time, you have to purchase a full price ticket in order to fly again. As I declined to fly with them again since the ticket is too pricey and repurchased a ticket with another airline, they came up with an excuse that in order to release my luggage, they have to reissue a new flight ticket: so I have to pay both a luggage release fee and a flight ticket fee!!! What a gold digger Qatar Airway is haha. Luckily as I protested, they eventually didn’t make me to pay for a new flight ticket fee except a luggage release fee (really?). The sales office quoted a price of $250 to the luggage office. Then it took me a few minutes to get to the sales office. Strange thing happened, despite I mentioned the communication they are aware of, they are trying to find some “RULES” again to validate that I have to pay for an air ticket. I emphasized that is not the case. As I get irritated, guess what they did? They managed to come up with another excuse that in or"
Fordeler: "Crew courtesy."
Ulemper: "This was also a good flight it was just a bit more cramped than the Qatar Flight Los Angeles to Doha so I preferred that flight over the Doha to Singapore"
Fordeler: "Cabin crew was pleasant and at least smiled."
Ulemper: "Why was it necessary to have to queue to present your boarding pass to get into a sitting area only to have to queue again to actually board the plane? What was the point of having priority access with status with Qatar Airways as an economy passenger to get into the seating area only to have to wait for ALL other passengers to then board ahead of you onto the actual plane especially when they say they allow priority boarding for those with status on the airline?"
Fordeler: "Flight was on time"
Ulemper: "No food selection, USB ports didn't work, passenger who didn't want to sit in her assigned center seat created a fuss and I ended up voluntarily moving to another seat. Center seats are really tight, elbows are in the way of all passengers and if you are average height you have to turn your legs at angle to sit which infringes on other passengers' spaces. very uncomfortable. Aisle next to me is so small."
Fordeler: "Very nice service"
Fordeler: "A 380 plane is the best. Staff were attentive. Good good for airline. Great entertainment system"
Ulemper: "My credit card was processed and I dint receive my e-ticket. i couldn't travel and my money is taken out of my card."
Fordeler: "The flight was comfortable. The flight attendants were pleasant and attentive."
Ulemper: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Fordeler: "The entertainment and food was great. The service as well. They are very attentive to any request."
Ulemper: "The seats feel like a prison at times. It's a pain to ask to go to the bathroom."
Ulemper: "Hele reisefølgets bagasje, 14 kolli, forsvant. Ventetid på hjelp på tlf varierte fra 40 min til 1 time og 17 minutt, ingen svar på noen e-post, og telefonregning på 697 kr for å høre på ventemusikk."
Fordeler: "Not a lot -14 hrs in cattle class is no fun."
Ulemper: "Toilet out of order from beginning of very long flight. Food ordinary. Doha airport transfer awful."
Fordeler: "Good boarding. Nice flight attendants."
Ulemper: "Economy seats were too close to others. Entertainment displays on 777 planes didn't react well to touch. Too many large roller bags allowed on plane. Arm rests on A330 and 777 wouldn't go all the way up."
Fordeler: "The Cabin crew was amazing, the ICE entertainment has many options of movies and programs, the flight was smooth to Singapore."
Ulemper: "Keep the good work."
Fordeler: "Great flight."
Fordeler: "Flight was half full, had the whole row to lie down and sleep in economy class, so had a really comfortable flight"
Ulemper: "Availability of livesport tv channels"
Fordeler: "Great food & great entertainment. Love the free WiFi"
Fordeler: "The crew was on point and did there jobs well."
Ulemper: "The food was old fashioned and stuck in the 1960s. Having an option of Beef brisket or Salmon or two polarizing choices. I opted for the brisket and it was decent but not actually worth finishing. It was too fatty and strange tasting. Boarding in Sydney needs much improved screens and communication."
Fordeler: "Great crew and entertainment"
Ulemper: "Business class seems to have slipped..... A little more cramped and not quite as comfortable.... (might be me getting old"
Fordeler: "Flight was quicker than expected"
Ulemper: "Food and the attendants"
Fordeler: "Everything was outstanding"
Ulemper: "Nothinng really"
Fordeler: "Full plane. Boarding could have been easier with two entry points into the plane"
Ulemper: "Plane was late leaving but made up time."
Ulemper: "Boarding system. Final call on gate and it's to get to 2 more areas."
Fordeler: "The seat was super comfortable"
Ulemper: "Overall great experience!!"
Fordeler: "-Good legroom -Good seat width -Good recline -OK food -OK lavatory"
Ulemper: "-Outdated entertainment system -Seat was not very comfortable when compared to other airlines -Could not connect to Wi-Fi due to unintuitiveness -Skysurfers uneligible to connect to Wi-Fi despite being Silver and higher"
Fordeler: "Good food friendly staff"
Fordeler: "Loved the spaciuos seats and great leg room. Food superb!"
Ulemper: "Annoying passenfer who peobably drank too much"
Ulemper: "Internet on board wws not working"
Fordeler: "The entertainment system is good"
Ulemper: "The crew was poor. Didn’t appreciate when requested toilet paper in the toilet, as there was none. Ask for a snack as no food until 5hrs into the flight, crew were impolite and rude. The crew gathered in the gallery and chat among themselves. Very annoyed if you interrupted them, asking for a water."
Ulemper: "I was sitting in emergency exit so i will not complain of small seats"
Fordeler: "Inflight entertainment was good but that doesn’t make up for lack of equal treatment of all passengers"
Ulemper: "They are racist!!!!! Segregation and all!!!!! For my more than 12 hours layover I had to pay for my own hotel!!! Yet other travelers were given free hotel vouchers. As a matter of fact I was kept waiting for nearly half an hour in the middle of the night even though I had been waiting for service ahead of them."
Fordeler: "the crew are nice"
Ulemper: "food limited selection"
Fordeler: "The in flight crew was friendly and helpful."
Ulemper: "The seat I have 41A is quite awkward, especially when 41B was a plus size person. The slanting profile of the wall also made it quite claustrophobic. But overall endurance."
Fordeler: "Emirates is a great airline with friendly staff and an amazing fleet of aircraft"
Ulemper: "I had updated for my flight from Jeddah to Dubai, but found that business class passengers were not given priority boarding and had to wait for all other passengers to board. The plane also took off late."
Fordeler: "Was upgraded to 1st class which was amazing - the only thing I didn't like was it was a night flight and not long enough to enjoy it for longer!"
Fordeler: "First time on Emirates. Can definitely see why the company gets such high ratings. Crew very efficient and accommodating. Food was better than I expected. Especially the smoked chicken salad. I would have ordered that in a restaurant actually. The flight was long but not the seat not uncomfortable. Would try them again."
Ulemper: "Got moved to right near the galley and crew talked loudly complaining about people, during sleeping time and the light was too bright to sleep. Limited vegan food available. Everything seemed too much trouble for a lot of staff, they were rude and impolite. Delay boarding in singapore."
Fordeler: "very comprehensive entertainment system"
Ulemper: "Food quality was a letdown. Crew was very rushed with meal service and did not return to offer drinks once meal service concluded. No ammenity pack for a business flight."
Fordeler: "Food and drinks"
Fordeler: "Staff did their best and were polite but ultimately had no solution for the issue"
Ulemper: "I was unable to get an aisle seat therefore I was stuck in an middle seat. I am rather tall and the man on the window seat was morbidly obese and half of him was sitting on top of me for most of the flight. He also sweated all over me, snoredand snorted for the whole flight. I spent much of the flight standing and now have terrible leg oedema. It was the most uncomfortable flight I've ever been on. the flight was full so there were no reseating options apparently. It was extremely unpleasant."
Fordeler: "Emirates is my carrier of choice, and that's due to their continued service standards, friendliness and rates. This flight was pretty empty so service was even better and I was able to spread myself out. Also, well done to the crew. They continue to maintain high standards."
Ulemper: "This is the first time it's happened to me, but I was scheduled to leave Oslo on Wednesday, but Emirates cancelled my flight and put me on the next one. It would have been alright had they offered some sort of compensation or made it up to me in one way or another, but that was not going to happen. They cancelled and the cost was on me (as per the T's & C's I was told) and that was pretty much that. Here's a hint, it seems like their Scandinavian flights are underperforming and in a cost saving effort, they're randomly cancelling flights. I subsequently found out they did it to someone else in the area causing them to miss two days of a pre-booked vacation. So, if they cancel, it's going to cost you a lot more in a city like Oslo to wait a day - not to mention the costs involved in missing work or vacation, so maybe shop around then. I still like Emirates, but I'm feeling a little burnt after this episode."
Ulemper: "Staff or what resembles a cabin crew came to ask me to give them Back a water bottle that anther staff gave me earlier ? Asked me to switch off my Movie to fight for a water bottle ? Very unprofessional"
Fordeler: "Comfortable seat Hostesses were professional and very service oriented - not forgetting your request. Service with a smile Very sooth flight"
Fordeler: "Attentive service, had a special treat for me as it was my birthday."
Fordeler: "Overall feeling on board, comfy seats and leg room, high standard of screen and remote control, free 2h wifi for all, quality of food and drinks"
Ulemper: "Crew could be more friendly. On my first flight I wasn't even asked if I would like to drink something even though not sleeping and waiting to be asked (I think my complete line was forgotten), there was no smile and kindness, when entering the plane 2 people in front of me did not need to show their tickets so I put mine away - of course I had to show mine a 4th time then and look for it. So annoying. They all look pretty but could definitely be more service orientated."
Fordeler: "Excellent entertainment on a comfortable sized tv screen."
Ulemper: "More beverages would be nicer."
Fordeler: "I got bumped up to business class. Excellent service"
Ulemper: "I stayed in line for 4 hours to get checked it."
Ulemper: "Having to go through twice as arrived in terminal C and departed terminal A What a waste of time"
Fordeler: "Overall good flight and experience. Service defines EK from others."
Ulemper: "Boarding a bit disorganized and seats are very cramped up."
Fordeler: "Barcelona to Dubai flight - the flight attendants were personable, helpful, and very courteous. In-flight service was frequent with many stops to check on the passengers of a very full flight. Wonderful and attentive service, even when juggling such a large number of passengers. I was very impressed with the work ethic of this crew."
Ulemper: "The flight attendants on the Dubai to Singapore flight were surprisingly unhelpful. It was a mostly empty flight and yet during this flight, there were very infrequent beverage service. When I activated my call flight attendant button, no one stopped by. This included at least 3 different flight attendants passing me, some more than a few times, and not once did anyone stop. After waiting for 10 - 15 minutes, I turned off the light and went to the galley part of the plane, only to find a group of flight attendants socializing. I requested a drink and it was handed to me without the attendant every making eye contact as the attendant still was facing and engaged in their conversation. This is not the first time I have experienced this on an Emirates flight so I think the staff training may need to be reinforced. Business class service on Emirates is quite good. But I fly both Economy and Business class. The experiences in Economy did affect my decision on which airline I generally fly with for business class travel."
Fordeler: "On that route the plane can be quite empty on the Melbourne-Singapore leg, meaning lots of space to sleep in coach."
Ulemper: "Food served very fast (I barely had my first bite that they came with coffee and tea and never seen again). Quality of the food was ok."
Ulemper: "My baggage didn't arrive although I was having 22 hours stopover in Dubai."
Fordeler: "Same as above"
Ulemper: "Same as above"
Fordeler: "Everything was great and the service was really good. The drinks were really nice with many options including a half bottle of red wine."
Ulemper: "My food took sometime to come back as they ran out of lamb. The clean up service took awhile and my used cups were still on the table. But overall I like the Emirates."
Ulemper: "Service was poor. Food was not up to standard. Crew had no clue except for standard operating procedures which were not the best."
Fordeler: "Nothing special"
Ulemper: "Expensive ticket....i paid $500 more than other airlines to get better service but was disapointed nothing special i could have saved $$$ by flying other cariers."
Fordeler: "Plenty of food provided, and crew is very friendly."
Ulemper: "When boarding at Brisbane Airport to fly back to Singapore, ground staff at the counter called out the boarding passes allocated from back rows to middle rows to start boarding; thereafter the remaining rows were never called out, so passengers like us holding front to middle row seats and following the rules naturally were left behind, at a disadvantage. In the end when not many passengers were left in the Queue, then we joined Q at the back to board."
Ulemper: "The location of the seats were next to the meals area and it was really noisy right throughout the flight. I couldnt sleep at all. The female staff were grumpy and werent friendly at all. Such an anti-climax flying an A380-800."
Ulemper: "Lost my bag and charged me for it. Never fly with them. Their Dubai staff is incompetent"
Fordeler: "Variety and choice of media entertainment was excellent."
It would have been better if some food were served on the flight from Zurich to Athens.
The flight attendants did a exceptional job the entire flight providing attentive service.
Food was good entertainment was mediocre flight was delayed about 1.5h
Fordeler: "Great service in 1st class"
Ulemper: "All good"
Fordeler: "The crew was so friendly"
Ulemper: "Everything is so smooth in my flight!"
Fordeler: "The AC was working well during the flight. Food was so much better than United and crew was very nice and helpful."
Ulemper: "The seats in economy class are horrible, I had to get up every hour for a short stretch. The entertainment system remote control was very sticky, quite disgusting. Good think I carried some disinfecting wipes."
Ulemper: "Movies , Wi-Fi , Live Shows"
Fordeler: "Cabin crew were efficient"
Ulemper: "Open check in counters on time as scheduled. They were half hour late at least"
Fordeler: "Everyone was friendly, pleasant and very helpful. Upon arrival in Delhi our suitcase handle was broken."
Fordeler: "Great friendly crew. Efficient systems."
Ulemper: "Tight seats. Very little leg room."
Fordeler: "Reliable, modern cabin, nice crew"
Ulemper: "Some more music choices would be nice"
Fordeler: "Service and Aircraft B777"
Fordeler: "All good, just perfect and friendly crew. Great aircraft (B777)"
Fordeler: "They sale ticket to you and good bye....! U need little halpe or questions they say don’t now.....!!!! Call airline , airline say you didn’t buy ticket from as and you go beck and for straits out same we’re in Europe ......thank bot never again think twice when you bye ticket from kayak ....."
Ulemper: "My special meal wasn’t available."
Fordeler: "Nice self boarding"
Ulemper: "No big screen to communicate priority to boarding since I am deaf."
Fordeler: "Nice Aircraft, nice crew"
Fordeler: "food was great in economy"
Ulemper: "the 7 hour transit time"
Fordeler: "Amazing staff .."
Fordeler: "We were about on time"
Ulemper: "No power outlet, cramped due to passenger reclined fully also made using entertainment screen impossible."
Fordeler: "Service and food where good."
Ulemper: "Sound only came out of one side of head phones, tried multiple sets."
Ulemper: "Cabin temperature was a little hot"
Fordeler: "The line for screening for initial security at Ben Gurion was ridiculously long. Almost one hour in line before we even could be interviewed."
Ulemper: "Boarding and in-flight experience were excellent."
Fordeler: "Everyone was very friendly and helpful. They were all multi-lingual and ready to help foreign travelers. The food was good. The plain wasn’t overstuffed with people - actually there were enough open seats that everyone could have a little extra space. Will always check Swiss Air first for international travel."
Fordeler: "Overall excellent. Full professional and caring staff and company."
Fordeler: "We flew Miami to Zurich, then Zurich to Rome. The international leg was awesome. The intra-European flight was less impressive. We “self-boarded” which was new to us - and wasn’t explained. The seats were smaller and there was only the drop down screens for every 2-3 rows, but otherwise, for a less than 2 hr flight, it was fine."
Ulemper: "Boarding wasn’t fully explained for those of us who are not Swiss or German. I slept thru “lunch,” which apparently was a sandwich - but that’s more than many American airlines provide you on similar flights!"
Fordeler: "Good space above seats"
Ulemper: "Seats way too tight. But the worst thing was the two passageners in the row we shared. They were laying on each other and it was inappropriate for the entire flight. He was rubbing her breast and I said something. He seemed to stop. Lots of rubbing and huggin and the man had his legs stretched out man spread style"
Fordeler: "Fully reliable"
Fordeler: "The flight attendants were very attentive and professional. Food and snacks were tasty and Proseseco delicious! Upgraded seats were worth it for a long flight."
Fordeler: "The food was good and the crew was nice."
Ulemper: "No entertainment offered and the seats were cramped."
Fordeler: "Nothing really"
Ulemper: "Seats, food , entertainment."
Fordeler: "Tried hard but cannot recollect one thing that was better than average."
Ulemper: "Not even a smile from the purser and one other crew member on the Swedish leg. The captain hurriedly "explained", no one understood him, why we were so delayed, but he did not apologize! Zurich airport has no charging sockets! (Ancient) All of terminal A has not a single one! No one supervised the loading passengers not to interfere with those passing by. It was a complete mess. We took off 50 minutes late from Zurich, with no apparent reason. Worst in years for me. We sat in the plane for 30 minutes and were not offered even water. Big fail! (btw, I am unusually so critical)."
Fordeler: "punctual and friendly enough staff."
Ulemper: "entertainment and food options were poor and because of the long haul flight once we had a first round of service it was then self serve. I was in a window seat - cld not wake the people beside me and getting up to get water was difficult. Pushed the call button to be told that I cld get it myself!"
Fordeler: "Short flight"
Ulemper: "The tram ride to the plane"
Fordeler: "Crew, food...."
Ulemper: "As I said before..."
Fordeler: "The crew was pleasant."
Ulemper: "The Swissair website did not have my information available. Stood next to Passport Control for an hour (!) for a glitch they couldn't resolve before boarding. Flight was delayed 90 minutes. Worse quality beef on a flight ever, and that's hard to do. In my 1.5 million miles flown, these were the least comfortable, cramped seats I have ever experienced. I am only 5'7", 150lbs, but for the first time ever could not reach my belongings in the under-the-seat space in front of me. Seriously, it was that cramped."
Fordeler: "The food,crew and flight were flawless. Our flight scheduling had us connecting within a thirty minute period in zurich and we had to run to catch the flight. Probably would have missed the connection if our 26 year old son didn't run ahead. Too much drama and no one from swiss air to help. Suggest more time for transfer in the future or someone to guide passengers. We were nit the only ones. However, we did make it as did the others ( luggage too!)so kudos to swiss for waiting"
Fordeler: "The Crew was wonderful."
Fordeler: "So far so good"
Ulemper: "So good"
Ulemper: "Seat too small, no room, will never fly Swiss again. This was an 11 hour flight and I need more space and comfort."
Fordeler: "Crew was great! Boarded quickly! Alot of movies to watch!"
Fordeler: "- Lots of snacks selections during the flight - Great selection of Movies - but unable to watch them"
Ulemper: "- No special treatment for Star Alliance Gold Member - Crew member forgotten my drink order completely - Entertainment system was not working after 7 Restart attempts - The whole entertainment system is very 90's - OLD and ready to retire - There were crumbs or foods left over from previous flights on my seat and tomato sauce on the tray table - Foods selections was not that great"
Fordeler: "The food was delivered fast. The meals were delicious, especially the chicken and polenta. I also appreciated the ice cream and I enjoyed the selection of movies and television. I also appreciated the map and trip information display."
Ulemper: "Very bad service, staff was not polite or helpful"
Ulemper: "Small seats ,and temperature too hot"
Ulemper: "I paid extra for legroom but was in the main walkway so my feet were stepped on for the entire flight."
Ulemper: "I ordered a low carb meal . Only 1 pear + 1 apple for the later snack was a bit disapointed. Not balanced easy."
Fordeler: "Flight wasn't full, so we were spread out and had more room"
Ulemper: "Carry-on allowances continue to be significantly less than other comparable airlines- was only allowed one piece"
Airplanes was very cold foot rest was in the way
Our only checked in luggage didn’t arrive from jfk to Istanbul
On time, very smooth check in at Istanbul Airport.
I had overall great experience.
Ulemper: "It would be great if you could serve warm food instead of bread."
Ulemper: "They cancelled my flight"
Ulemper: "Worst ever airline in the world charged me for Cary on bag $430 for weight 8.7kg from Oslo Norway to adiss ababa Ethiopia I recommend no one has to fly with Turkish airline poor customer service"
Fordeler: "Good food, excellent lounge in Istanbul and super comfy seats in the longer leg"
Ulemper: "Boarding crew did not have the required knowledge of visa process and made us wait 40 mins"
Ulemper: "Flight was delayed - missed connection in Istanbul"
Fordeler: "Staff friendly."
Ulemper: "Seats too tight. Very little leg space."
Fordeler: "Nothing. I was so disappointed with the whole experience."
Ulemper: "Everything. I paid a lot of money for this ticket. When I tried to check in yesterday I was denied. When I called the ticketing office, they explained that everything was fine with the ticket, and I would indeed have a seat, but I would have to go to the airport. I even asked them about the possibility of overbooking but they said that wasn't a risk. (I am Star Gold so I didn't think that was possible.) When at the airport they wouldn't give me a seat and they bumped me leading to many hours of confusion, a connection through Tanzania, and a loss of a night of sleep. And lots of stress. I know they de-prioritized the people who booked on Kayak. This was a miserable experience and unless you do something to fix this I will never use Kayak again."
Fordeler: "The food was nice, seat was comfortable"
Ulemper: "Flight attendants never come back on my query, even after asking to 2 crews"
Fordeler: "Boarding was fast and efficient, entertainment options are good and crew is quite responsive"
Ulemper: "Pitch of the seat is bad for tall passengers at only 31" and on older aircraft the touchscreen is atrocious."
Ulemper: "Flights were delayed for 24 hours!!!! Do not take this airlines. Inside the airport they can't even speak English. They are rude and raciest. No wheelchair were provided for the old people."
Fordeler: "Food and drinks"
Ulemper: "Business class seats can be a bit wider"
Fordeler: "patience n attitude of crews"
Fordeler: "The seats are not as luxurious as the international. They do not recline that much and are not pods. No surprise as that is similar to the US. But it was only a 3 hour flight so was fine. Food was same as first trip, solid.. Staff was very friendly."
Ulemper: "Flight was delayed 2.5 hours. They did not communicate at all the reason. Takeoff was supposed to be 8.30pm, didn’t take off until 11pm. Sat on the tarmac for over an hour and the crew or pilot did not say a word. The beverage service again was lacking compared to other international business class flights I’ve taken."
Fordeler: "Facilities are really nice"
Ulemper: "I only got one boarding pass at the check in."
Fordeler: "I enjoyed the flight!"
Ulemper: "Not applicable"
Ulemper: "they delayed the flight so i lost my checked in connection"
Fordeler: "The seat was comfortable."
Ulemper: "The entertainment system was not working"
Fordeler: "Great service, great food and drinks"
Ulemper: "My mother is terminal, as in, she's DYING. So she was having a momentous flare up and we were running a little late. NOWHERE we were told we had to be at check in prior to an hour before the flight. Made it there 6 minutes after that "hour" check mark and were unable to make the flight. Tried to rebook and was told to pay the $800 per ticket that we already paid. Who has that kind of money? Guess I'll see if she can settle for sea world or the damn beach instead of Egypt like she wanted to. Thanks for nothing. For absolutely nothing."
Ulemper: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Ulemper: "The vegan meal was a bit underwhelming. I ended up not eating."
Fordeler: "Timing was perfect without any unnecessary delay in transfer. Crew is quite helpful and food was pretty good for Economy class as was the leg room and footrest. Entertainment was excellent."
Ulemper: "Little value for money. Meal, seat.. below expectations of premium economy"
Ulemper: "Here is a recommendation. When your business class is empty, and by empty I mean nobody was there, use the available seats or some of them to upgrade some of your loyal travelers. Also, when your business class is empty there is no need to draw the curtains, unless you have something to hide. Your personnel was not in the mood to work today."
Fordeler: "Gave us direct flight back to Singapore in premium economy seats."
Ulemper: "This is our second experience of flights being cancelled via Turkish Airlines. Very disappointing customer care when flights get cancelled. Staff totally unprepared and untrained for such situations. We waited around for 6 hours before finding out on our own, that the flight was cancelled. The notice was not shown on the board. In all waited around at the airport for more than 10 hours before we were finally carted off to a small hotel near by at 1230am in the morning. Very little to no information given throughout the whole process, stranded with parched throats, no luggage, clean clothes or toothbrush."
Fordeler: "Great experience whether I was going or coming. I loved it."
Ulemper: "Waiting on the tarmac for the bus to shuttle us to the terminal. The limitation on carrying my laptop into the cabin. Having to check such expensive, delicate equipment under the airplane where baggage handlers couldn't care less about how they manhandle the luggage sucked."
Fordeler: "Crew was nice and courteous."
Ulemper: "I'm 2.05m tall, and had no leg room or an exit seat. These seats should be saved for these specific occassions, which made the flight uncomfortable."
Ulemper: "uncomfortable seats, food, lateness compare with shedule, no information provided about lateness, crea was not enough looking on pasangers: some work with laptops and mobile during landing"
Fordeler: "loved that i got a free hotel stay because of a long layover - very useful for relaxing before my next flight."
Fordeler: "Turkish canceled my return because I had the bad luck to miss the conection flight , I had to buy another ticket in another airline and even that they fined me"
Fordeler: "I was onboarding and the land crew did not do anything to oraganize the lines when the passengers were trying tto board."
Fordeler: "on time, good boarding"
Ulemper: "Small space in new planes, water not freely available, limited movie selection, ear plugs are bad"
Fordeler: "Entertainment was great"
Ulemper: "Lack of leg room; lack of air flow during entire flight and seats could adjust their own."
Fordeler: "In flight entertainment was awesome, Wide selection of movies to keep occupied."
Ulemper: "Food was okay but can be improved, needs to have more variety and more local touch in the cuisine offered."
Fordeler: "Waiting half and one hours before fly out from airport, because the fly road is busy for landing."
Fordeler: "Turkish Airlines were a great surprise - everything was much better than expected. Highly recommend flying with them."
Fordeler: "The attendant at check in was anything but attentive. We asked if the flight was full and she replied with a face gesture that indicated 'no' (it was a 1.50am flight) so we asked if possible to upgrade with points and she totally ignored, spoke in Turkish to 2 other check in colleagues, printed the boarding passes and almost threw them down on the counter without responding on upgrade. We felt too intimidated to ask any more. Also our mileage points for this sector of our travel were not booked to our KrisFlyer accounts so wondering if she did not capture at check in."
Ulemper: "The cabin was quite warm and unable to adjust any air flow to the seat. Because the flight wasn't full my husband was able to move to a vacant group of seats and lie down so eventually cooled down and got some sleep. Otherwise excellent flight"
Fordeler: "Economy class seats were comfortable and had more recline than most airlines."
Ulemper: "I didn't understand why it took us so long to board and take off. The weather was fine; no explanation was offered for our 90-minute delay in takeoff. This delay caused me and many others to miss connections in Istanbul. Also, the transfer process in Istanbul was very confusing; I was given wrong directions and waited twice in the wrong place before I found the right line to wait in."
Fordeler: "Crew and food were great."
Ulemper: "Seats handles were too low--could never sit fully upright and rest my arms. Not a comfortable flight."
Fordeler: "Movie selection and food was good"
Ulemper: "The flight departed late and we had to run like psychos to our connecting gate to Athens... We barely made it."
Ulemper: "The absolute worst airline we have ever flown with. Will never fly with them again."
Ulemper: "Groud crew told the passanger off. You want to fly sit down now."
Fordeler: "I love flying turkish, Everything was just great. But not the baggage handling service!!!"
Ulemper: "The baggage handling was Horrible just horrible! my Suitcase came back to me broken! it look like someone grabbed a knife to it and slammed it with a wreaking ball!!! Rips all over it as well the hand rail Wont pullout of its casing!!! It was Perfect when I left my starting destination."
Fordeler: "Great staff. Very hepful when I needed to switch seats."
Ulemper: "Having touchscreens in the back of the seat isn't a good idea- the gentleman behind me frequently poked and jarred my seat."