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Perfectly acceptable hotel accommodation Second rate reservation, checkin and checkout experience. Requested room unavailable. Overcharged. No senior staff availability. Poor conflict resolution.
The service was fantastic and the infinity pool is amazing. The hotel is very clean and there is a ton to do in Marina Bay.
Love the view from both of the rooms I stayed in. 1 on the 17th and then in the 43rd, both in tower 3. Facing the marina. The food choices for dine-in service seemed limited and we're a bit overpriced.
The view was a killer! Too expensive but well worth the stay!
Too many kids in the pool.
A piscina e o sky park sem duvida são o ponto alto do hotel, no mais é um hotel de luxo como outro qualquer. piscina muito cheia, complicado ter momento de relax..
Comfort & luxury are the name of the game at Marina Bay Sands We thought the Club 55 access would be an added value however I think they oversold the access and there were long lines to get seated within the time frame they reserved for cocktails hour. It was extremely annoying.
Pool, room and views are amazing. If you can afford it is great. Mall food court has reasonable prices with great food. Very poor to no breakfast options except for the very expensive average breakfast buffet for $55.
asked for non smoking.. room smelled like ashtray they brought up and air filter
God beliggenhet, behagelig opphold, god service i club Er meget godt fornøyd
Servicen var straalende. Rommene helt ok. Dessverre var det skittent paa gulvet, braakete utenfor, og baade svommebasseng og tennisbane var stengt. Hotellet var under oppussing, noe vi dessverre ikke var klar over. Nok et supert hotell naar dette er i orden. Har imidlertid bodd paa flere 4-stjernes hoteller av mye hoyere standard enn Mandarin, som har 5 stjerner.
Ikke den standarden som vi hadde forventet..... stor byggeaktivitet som medførte at bassenget ikke kunne brukes. SVeldig mye støy stort minus når man reiser med barn. God frokost. Dårlig standard på rommene. Gi beskjed til gjester om byggeaktivitet, basseng stengt osv.
Dårlige rutiner ved sjekk av rom,dårlige rutiner vedrørende deponeringen av kredittkort,de ville låse 50% mer en det oppholdet kostet på mitt kredittkort. Vet ikke hvor mange ganger de kom for å gjøre rent rommet enda det allerede var rengjort.
Det var en udmerket service paa alle maater, et hotel absolutt aa anbefale Kan det forbedres???
Jeg hadde et fantastisk opphold med Pan Pacific Singapore. Hotellet var veldig fint med masse av fasiliteter. Personalet var i toppklasse. Absolutt et av mine aller beste hotellopplevelser. Finnes ikke en lobby der de tilbyr gratis internett.
Romslige fine rom, hyggelig personale og ok pris.
hotellet har meget sentral beliggenhet, greit service nivå og hyggelig betjening. det er praktisk for shopping og for generell sightseeing i singapore
alt var kjempeflott!
clean, good food at restaurants,friendly staff,pool area, room of big size,staff are friendly to my children, close to shopping malls and other points of interest
1st class Hotel with extremely freindly and helpfull staff.Perfectly positioned for everything Singapore has to offer. Loved the experience and will certainly use this hotel again. Could not find fault with anything. Excelent!
Very nice view arround Marina Area and room "51 square meters" dimendions are most impressive indeed. Also their services have been not known as "Ritz-Carlton" for nothing. Actual total charge for hotel accommodation was been slightly different.
The hotel staff were very attentive. Their club lounge is the best one that we have been too, really worth booking the room for the perks.
The location is so good. Staff is so helpful, courteous and sensitive. For example, when we asked the staff about the dinner firstly they warned us that the food of the hotel was not halal (islamic) although we didn't mean that.They provide everything in a hotel room that you might need.
All the staff was perfect and a 5 stars service. I got a room close to the elevators, it was a bit annoying during the night.
Still the one of best in singapore Room, view, art display, staff...
The friendly service of all the staff.
they had an event at the pool saturday night and the entire sunday the pool was closed. reason: glass breakage... which is legitimate.. but only a reason to max close the pool until noon and have it back in safe and clean condition for aster lunch.
bathroom views the airport pick up didnt work, and the booking .com reservation was not available to ritz carlton on arrival
The location, and very pleasant staff
Hotellet ligger sentralt til i Orchard Road
Hotellet hadde sentral beliggenhet. Kostnader ved bruk av business senter bør reduseres betrakelig, det var en dårlig service. De som jobber i innsjekking bør være litt mer imøtekommende og vennlige.
God service, god mat, flott rom og rimelige priser.Både frokostbuffet og middagsbuffet var nydelig og variert.
Ligger plassert i down town Singapore med alt av tilbud du kan ønske i umiddelbar nærhet.
Good location Taxi arrangement
The location is very good. Free wifi only for one device, and no free wifi even in public area such as hotel lobby, this is very ridiculous in today's world. Bathroom has some bad drainage smell. Overall, price doesn't match with what we get.
Worn out furniture, my room still have non empty trash cans with trash left from previous guests. Low water pressure from shower; called hotel to ask for maintenance to repair but no help and no one care. Horrible breakfast! Long lineup to enter breakfast area each morning. Often out of foods in buffet tables.
Flott hotell, sentralt i Singapore. Bra valuta for pengene
flott beliggenhet, nydelige rom, utmerket service nei
Kjempe fint beliggenhet/gode shopping muligheter,spiser steder,lett å reise til fleste attraksjoner. alt perfekt
The hotel was one of the first to open at Sentosa, and is beginning to show some wear. However, it has very good staff and delivers excellent value for its money (prices have been taken down to reflect its not entirely modern facilities).
the view and the room was excellent more tv channels
Situation & helpfulnes of staff The restaurants did not come up to the standard required by this quality of hotel
Proximity to silosa beach where the annual zoukut music festival was great. The room felt a bit old to me and a bit dark.
Beach, swiming pool, attractions nearby We asked for double room at time of booking, but when we arrived only single bed were available, also all dining places closes early including the bar
Rooms a bit run down, and too small and not totally clean. Hotel has a feel of being rather old and tired. Toddlers' room dirty and dangerous for children. Priced like a 5-star hotel but much below standard. Disappointing, as described above.
the pool &the beach, -
Location, Kindness to visitors
The hotel is situated in best possible place at Sentosa and meets ALL demands anyone can have. Only 20 minutes by taxi to City.
Location enables relaxing by the pool, have a good view of the South China Sea, and you still have easy access to the city. If you have small children there is a ton of kid activities. The service is excellent, with a wonderful breakfast buffet. We stayed here four years ago, and they have undergone a very good renovation. It was fun to just sit on the balcony of our room and take in the view. The Sentosa activities could benefit from more all inclusive pass alternatives.
Pool view room was spacious & comfortable.
The pool and the service.
the location, service, public areas settings and food standard rooms poorly furnished with low quality craftmanship
the service was perfect. Room and bathroom is beautifull. swimming pool is small and the sauna is at another level. and no smoking area for smokers.
Friendly and very professional staff. Excellent quality of food. The Straits Club on the 4th Floor, with a library section
The design of the building and location Turn down service didn't have chocolates, sometimes the bathroom wasn't cleaned properly, minibar charged when food wasn't taken
The breakfast was fine. The service attitude of the hotel stuffs are sucks. Not polite at all.
The location is fantastic. All flagship shopping venues in Orchard are well within reach by walking. Room is excellent. Buffet breakfast was awesome! I would appreciate a slightly bigger room size.
good location for Orchard Road shopping quiet expensive, very busy and rooms are claustrophobic
Hotel staff were exelant , location is the best Club room to be more comfort
Strategi locataion, moden Room Friendly staff n delicious food with good view. NeXT to paragon malu, takashimaya n Mandarin gallery.
Shopping at nearby store/mall and walking along the Orchard St specially at night. Probably the elevators because you need to transfer to another elevators to reach 5th to10th flr., however the hotel are very good in general. The location and staff are excellent.
Resonable price with moderate service and decoration. A bit far from Universal Studios, need to walk a few minutes to reach there, but acceptable anyway. The room looks newly decorated with all basic facilities.
Clean and neat; some staff is nice though not many indeed, goog variety of food in breakfast No free wi-fi even in public area like libby or restaurant, not even mentioned in the room, though it is supposed to be a trend in branded hotel. Staff perforned checking on consumption of minibar when we were still in the room (before the official check out time), wonder if it is a hotel policy though it gives a weird and unpleasant experience to us. Not likely to recommend this hotel to others