Hoteller i Singapore

Fordeler: Great location in walking distance to Orchard Road and ION Orchard. Well maintained, clean hotel. We had a specious room (Executive Suite), with a bedroom and separate living room. Suite overall was good and came with complimentary minibar. Staff typical Singapore, kind and supportive.

Ulemper: Room rate came with breakfast but this was neither 5-star nor Singapore like. Variety of food was given but it all looked like counted (only small baskets or plates, often empty).

Fordeler: Good location Clean room

Fordeler: close proximity to orchard stores, access to lots of varieties of food and shopping needs

Ulemper: - didnt get the birthday cake which we requested before our stay for our son’s birthday, we understand that its last min requests for the balloons deco which we did on our own. in the end, we got a complimentary cake when we dines in for the dinner buffet in Carousel - requested for additional 2pillows because I need support while sleeping due to my pregnancy, only got 1 pillow sent - pool was closed on Mon but we were not notified, in the end our boy was disappointed before we head home

Fordeler: NIce hotel. friendly helpfull staff.

Ulemper: Nice hotel, a bit expensive

Fordeler: Everything

Ulemper: Nothing

Fordeler: Excellent location.Very courteous and helpful staff.

Fordeler: Clean and comfortable. Green hotel promoting it very well.

Ulemper: Staff behavior not very friendly. Not much emphasis on Customer service. I had asked for an iPhone charger as I had forgot - they had asked me to deposit the phone as their policy is not to give it to the room but they will have one charger that is used to charge everyone. So deposit the phone and collect it when done. Did not supply utilities like tooth brush, ear buds, etc. I am a business traveller and expect these so I save from carrying them.

Fordeler: Location was great. Comfortable bed, hot shower and bath with nice towels and toiletries. Extensive buffet breakfast and excellent, helpful and friendly staff. Great hotel I did return to.

Ulemper: Nothing to dislike, it was all really good

Fordeler: utsikten

Ulemper: Ingenting

Fordeler: Buffet breakfast fabulous. All the staff are friendly and courteous and are there to help if needed

Ulemper: I found the bed uncomfortable, I am only 168cm tall but my feet were hanging over the end of the bed which was not comfortable. The rooms are very small. I would have liked a chair and small table in there.

Fordeler: The room was super comfortable, the view was pretty good as well.

Ulemper: There were no bath robes available for use. But I think that was okay considering the value for money.

Fordeler: The location of the hotel is very prime, at the heart of Orchard Road shopping district, easy to go to anywhere in Singapore as the MRT Orchard station is just a short walking distance. The facilities inside the hotel room is very comprehensive despite the tiny space of the room. Moreover, the bed is very comfortable and clean. I had a very good sleep for 2 nights of my stay in this hotel room. There are swimming pool and gym facilities too for relaxing. Furthermore, the unique thing in this hotel is they provide 2 robots to deliver your toiletries request as well as towels and mineral water bottles. It is very awesome.

Ulemper: The space of the room is too tiny, however this has been covered by the comprehensive facilities provided inside the room. Nothing more that I don't like from this hotel, it is an awesome hotel.

Fordeler: A hotel which is well located and with nice rooms for Singapore (small but very very nice used the space)

Ulemper: The room should be larger little bit more.

Fordeler: The robot delivering our towels! It was a fun experience to watch the robot deliver the towel to your front door and bid you farewell with a song. The phone call to let us know that it has arrived was totally uncalled for though. The bed was cool too!

Fordeler: Location is superb

Ulemper: The bed is too soft for my liking. Room is too small

Fordeler: Amazing breakfast.

Ulemper: Maintenance work should take place at odd hours

Ulemper: Rommet jeg hadde var for lite til å sitte å jobbe på en fornuftig måte. Det er det eneste jeg har å utsette på stedet.

Ulemper: Bigger room space

Fordeler: I like the location alot since it was near everything where I wanted to go.

Ulemper: Nothing really, the room was smaller than expected but the bed was comfy.

Fordeler: Frokosten var god. Sengen var god. Utsikten og toalett løsningen var morsom. Personale var snill og behjelpelig.

Ulemper: Rommet var litt lite og trangt. Var litt lite lyd isolert. Resepsjonen burde vært større og gitt ett bedre første inntrykk. For mye folk i en for liten resepsjon. Innkjøringen til hotellet kunne vært mindre.

Fordeler: Beliggenhet

Ulemper: Alt annet. For dyrt i forhold til hva det er. Rommene ser ut og se gamle. 3 stjerner de fleste i min bok.

Fordeler: Alt det andre på hotellet var topp. Spesielt var familie rommet vi fikk fantastisk valuta for pengene (suite ??)

Ulemper: Svømme bassenget var dårligere enn forventet

Fordeler: Sentral beliggenhet på Orchard road. Flott fitnessenter.

Ulemper: Lang kø ved frokosten, innsjekking og utsjekking. Man følte man var i en militærleir. Gjester som dyttet og snek i køen. Altfor dårlig kapasitet til å håndtere så mange gjester. Rommene var ikke klare da vi ankom på ettermiddagen. Alt i alt et slitsomt sted å være. Sendte mail og ba om airport pick-up, men fikk aldri noe svar tilbake. Vi hadde bagasjeoppbevaring den dagen vi skulle reise og på to av kolliene var det malerier som var tydelig merket med "fragile". Vi presiserte også at de måtte være forsiktige med dem. Da vi kom for å hente bagasjen hadde de lagt en tung sekk oppå den ene rullen med malerier og ett bilde ble ødelagt. Da vi poengterte dette latet de som om de ikke forstod engelsk.

Fordeler: We were upgraded to the Superior Deluxe Room, despite booking just the Deluxe. The room was located on the topmost floor, giving us a brilliant view of the SG city :)

Ulemper: Nothing really.

Fordeler: We had a very large room that included two bedrooms, 1 full bath and 1 washroom plus a corridor in between the 2 bedrooms. The beds were very comfortable. The location is in a good spot on Orchard Road. Getting a taxi was easy from the hotel and the metro is close by.

Ulemper: Check in is rather confusing as there are two areas to check in. The hotel lobby is quite busy and check in can take a bit of time. There was construction in certain rooms and unfortunately the room above us was being renovated, so there was a bit of noise the first day.

Ulemper: Almost 1 hour to check in and no apologies. The bathroom door accidently locked and took 40 minutes to send someone. Also when we went for breakfast my partner was told no slippers permitted. As a lifetime platinum member of Starwood I would suggest management needs a complete overhaul of staff and learn common courtesy. All in all I would never refer anyone to this or any Mandarin property.

Fordeler: location and friendly staff

Ulemper: dual queen size beds would be ideal.

Fordeler: Location, very comfortable bed

Fordeler: Location incredible. Room quite large given the location and price.

Ulemper: Confusing layout between the retail side and rooms. Not much privacy as the lifts had all sorts of people going for different purposes (lost shoppers, wedding/convention goers, guests, etc)

Fordeler: The location was excellent, in the heart of Orchard. And two staff -- Mr Suhaimi at the 5th Floor Reception and the older doorman -- were exceedingly polite and gracious. The staff at Chetterbox were also polite and prompt.

Ulemper: 1. Badly-managed ground floor reception and registration. We arrived at the ground floor lobby and lined up with a number of other people. Only to be told by the young executive who finally served us -- rudely & impatiently -- that this registration counter was only for corporate bookings and we should go up to the 5th floor for all other bookings. If you intend to segregate and discriminate bookings, then perhaps some clear signage and wayfinding would help? Perhaps recognising that he had been rather rude, the young man then said he would register us anyway. He couldn't find our booking, asked to see the confirmation email, and then couldn't seem to wait the one minute it took me to call it up on my phone. 2. Poor manners at the 5th floor reception We came back at 1.30 pm and went straight up to the 5th floor reception, as instructed, to collect our keys. Chaos as there were many waiting to check-in. I lined up at what I thought was the concierge counter to ask what I needed to do if I was simply looking to collect keys rather than do a full check-in, and was barked at by another impatient man at the [unlabelled] counter to the side of me. Thank goodness for an older gentleman, Mr Suhaimi, who stepped forward to answer my simple question, promptly issued the keys, and assured us that our bags would be in our room, which it was. Kudos to Mr Suhaimi for being so well-mannered in a sea of rude Mandarin employees. 3. Went to our room. The shower cubicle had ugly black electrical tape all around the bottom, presumably to stop some sort of leak. Cheap toiletries. Old, tired fittings that haven't been updated since the late 1990s. Flat, overused pillows. 4. Breakfast the next morning at Chatterbox was dismal. Overcooked noodles, cheap butter, tasteless eggs. And a very small selection of food items that couldn't be called a buffet. 5. Rude service again at check-out, even though we had nothing to pay for and it was a straightforward sign-out. Doesn't anyone ever smile at this hotel? All in all, not worth the price, and certainly not worth our patronage. Don't bother with the Mandarin Orchard, it's way past its prime. There are many other hotels in SG that welcome you with a smile, maintain a good environment and charge you far less.

Fordeler: Meget flott hotell, sentralt i Orchard.

Ulemper: Litt enkel frokost i Club lounge, men bedre utvalg på frokostbuffet.

Fordeler: Flott beliggenhet. Utmerket frokost. En velstyrt hotel.

Fordeler: Nice swimming pool.

Fordeler: Large tourist hotel located in an upscale neighborhood outside of the business district.

Ulemper: Construction!!! Jackhammers from 10AM to 6PM. We were on the 10 floor, and the construction seemed one floor below. Met a nice, elderly couple from the UK who described the morning breakfast buffet as "smash and grab" monitored by Dagon Lady.

Fordeler: I arrived early and was given a early check in ! After 25 hrs in the air, that was greatly Appreciated Excellent, helpful staff !

Fordeler: All

Ulemper: Cheaper rates

Fordeler: Nice and new. Big pool. Good location

Ulemper: Twin beds were too small (not super single size). Tv volume was capped at max 25, could not hear properly at times. Hubby and child got bad rashes the next day. Dunno was it bed bugs or some dust allergy at the hotel

Fordeler: Super convenient to Orchard Road. Nice large pool area and seating area adjacent to the pool. No frills though. Just basic pool. Kind staff. After a complaint received an appropriate follow up.

Ulemper: Used soap and trash in my shower. Obviously this was left from the previous guest. Unfortunately, during my stay, the hotel was advertising how dedicated they were to cleanliness and sanitising all the rooms. Not sure if the used soap counts as being sanitary. The gym was also an issue with the base of the elliptical machines covered in hair. Pretty yucky. The General Manager was not in the hotel when I complained so spoke to the housekeeping manager who took my complaint very seriously and followed up with me later on.

Fordeler: As usual, my favorite hotel to stay

Fordeler: They Free Upgrade our Room. Thanks so much, Breakfast is very good

Fordeler: The breakfast is awesome!

Fordeler: The room is great

Fordeler: location

Ulemper: unexpected renovations in progress

Fordeler: The location was great, with walking distance to Orchard Road. It was extremely easy to grab a taxi and Grab cars. There was also a very good coffee shop called Jewel right in the hotel’s adjacent mall.

Ulemper: The bathroom smelled bad, possibly due to the mold and the toilet bowl wasn’t scrubbed. this was the only major downer. Asked for housekeeping, but the smell still remained after they cleaned up.