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The pool and the view from our room nothing
Only the view and nothing else ! not personal, too crowded. You can not unwind in this hotel. You have the feeling you are in a big train-station or airport. Long queue in the morning to be seated at the breakfast area. Certainly not for business travelers.
The room was very spacious with a lovely toilet. Nice view from our hotel room and the skypark. Firstly, we were assigned to the wrong room, secondly, when we request to upgrage our room as we need a bath tub, we were told to wait for 10 mins but we ended up waiting for almost half an hour. And thirdly, as it's a bday celebration, we bought a cake along with us, later did we realise tt there is not enough space for us to keep even a small cake in the fridge, we seek the hotel staff for help but were told that they do not have chiller to help us keep the cake. It would be actually better if at such sitution, they could help.
very nice skypark in 57 floor, we can swim and enjoy singapore view. Also nice casino.
The pool area on top of the building My wife and I stayed in room 685 and the airconditioning unit was rattling like crazy (we turned the unit off as it was making so much noise.). We only stayed for one night and we arrived late and tired, so we did not complain then. I did mention it to the person who was helping us check out.
A piscina e o sky park sem duvida são o ponto alto do hotel, no mais é um hotel de luxo como outro qualquer. piscina muito cheia, complicado ter momento de relax..
Location, layout and hotel facilities along with the staff are first class. Room had fantastic harbour/city views. It took hotel staff 1.5hours to actually prepare me a room despite a booking.com reservation and prepayment in full for the room - however compensation was given with $150 complimentary food/drink
It is a truely magnificent architecturally designed hotel. Because it is such a big hotel there are often queues for everything.
God beliggenhet, behagelig opphold, god service i club Er meget godt fornøyd
Ikke den standarden som vi hadde forventet..... stor byggeaktivitet som medførte at bassenget ikke kunne brukes. SVeldig mye støy stort minus når man reiser med barn. God frokost. Dårlig standard på rommene. Gi beskjed til gjester om byggeaktivitet, basseng stengt osv.
Servicen var straalende. Rommene helt ok. Dessverre var det skittent paa gulvet, braakete utenfor, og baade svommebasseng og tennisbane var stengt. Hotellet var under oppussing, noe vi dessverre ikke var klar over. Nok et supert hotell naar dette er i orden. Har imidlertid bodd paa flere 4-stjernes hoteller av mye hoyere standard enn Mandarin, som har 5 stjerner.
Dårlige rutiner ved sjekk av rom,dårlige rutiner vedrørende deponeringen av kredittkort,de ville låse 50% mer en det oppholdet kostet på mitt kredittkort. Vet ikke hvor mange ganger de kom for å gjøre rent rommet enda det allerede var rengjort.
Det var en udmerket service paa alle maater, et hotel absolutt aa anbefale Kan det forbedres???
Jeg hadde et fantastisk opphold med Pan Pacific Singapore. Hotellet var veldig fint med masse av fasiliteter. Personalet var i toppklasse. Absolutt et av mine aller beste hotellopplevelser. Finnes ikke en lobby der de tilbyr gratis internett.
hotellet har meget sentral beliggenhet, greit service nivå og hyggelig betjening. det er praktisk for shopping og for generell sightseeing i singapore
alt var kjempeflott!
Romslige fine rom, hyggelig personale og ok pris.
Hotellet hadde sentral beliggenhet. Kostnader ved bruk av business senter bør reduseres betrakelig, det var en dårlig service. De som jobber i innsjekking bør være litt mer imøtekommende og vennlige.
God service, god mat, flott rom og rimelige priser.Både frokostbuffet og middagsbuffet var nydelig og variert.
Hotellet ligger sentralt til i Orchard Road
Ligger plassert i down town Singapore med alt av tilbud du kan ønske i umiddelbar nærhet.
Good location Taxi arrangement
Still the one of best in singapore Room, view, art display, staff...
bathroom views the airport pick up didnt work, and the booking .com reservation was not available to ritz carlton on arrival
The location is so good. Staff is so helpful, courteous and sensitive. For example, when we asked the staff about the dinner firstly they warned us that the food of the hotel was not halal (islamic) although we didn't mean that.They provide everything in a hotel room that you might need.
The hotel staff were very attentive. Their club lounge is the best one that we have been too, really worth booking the room for the perks.
clean, good food at restaurants,friendly staff,pool area, room of big size,staff are friendly to my children, close to shopping malls and other points of interest
All the staff was perfect and a 5 stars service. I got a room close to the elevators, it was a bit annoying during the night.
1st class Hotel with extremely freindly and helpfull staff.Perfectly positioned for everything Singapore has to offer. Loved the experience and will certainly use this hotel again. Could not find fault with anything. Excelent!
they had an event at the pool saturday night and the entire sunday the pool was closed. reason: glass breakage... which is legitimate.. but only a reason to max close the pool until noon and have it back in safe and clean condition for aster lunch.
Very nice view arround Marina Area and room "51 square meters" dimendions are most impressive indeed. Also their services have been not known as "Ritz-Carlton" for nothing. Actual total charge for hotel accommodation was been slightly different.
The friendly service of all the staff.
The location, and very pleasant staff
flott beliggenhet, nydelige rom, utmerket service nei
Flott hotell, sentralt i Singapore. Bra valuta for pengene
Kjempe fint beliggenhet/gode shopping muligheter,spiser steder,lett å reise til fleste attraksjoner. alt perfekt
Beach, swiming pool, attractions nearby We asked for double room at time of booking, but when we arrived only single bed were available, also all dining places closes early including the bar
Rooms a bit run down, and too small and not totally clean. Hotel has a feel of being rather old and tired. Toddlers' room dirty and dangerous for children. Priced like a 5-star hotel but much below standard. Disappointing, as described above.
Situation & helpfulnes of staff The restaurants did not come up to the standard required by this quality of hotel
The hotel was one of the first to open at Sentosa, and is beginning to show some wear. However, it has very good staff and delivers excellent value for its money (prices have been taken down to reflect its not entirely modern facilities).
the pool &the beach, -
Proximity to silosa beach where the annual zoukut music festival was great. The room felt a bit old to me and a bit dark.
Location enables relaxing by the pool, have a good view of the South China Sea, and you still have easy access to the city. If you have small children there is a ton of kid activities. The service is excellent, with a wonderful breakfast buffet. We stayed here four years ago, and they have undergone a very good renovation. It was fun to just sit on the balcony of our room and take in the view. The Sentosa activities could benefit from more all inclusive pass alternatives.
Location, Kindness to visitors
The hotel is situated in best possible place at Sentosa and meets ALL demands anyone can have. Only 20 minutes by taxi to City.
the view and the room was excellent more tv channels
Pool view room was spacious & comfortable.
Courtesy and efficiency of registration staff. Hotel's proximity to Lavender mrt. Very cramped space (especially in the shower cubicle), no freezer facility in either room or the hotel and very late room cleaning (after 6pm) when most clients have returned to their respective rooms for shower and rest before dinner.
The Services / facilities were bad
Convenient to directly arrive hotel by MRT from Changhi Airport.
We got the room earlier than normal check in time and we got to keep the room later than normal check out time. I have booked no smoking room, but when we arrived the room, there haved just smoked. The bathroom was so small and there are no handtowels and no waste baker basket in bathroom.
Very conveniently located in Singapore for travel to and from the City Centre. Had to request room cleaning every day.
Clean and neat; some staff is nice though not many indeed, goog variety of food in breakfast No free wi-fi even in public area like libby or restaurant, not even mentioned in the room, though it is supposed to be a trend in branded hotel. Staff perforned checking on consumption of minibar when we were still in the room (before the official check out time), wonder if it is a hotel policy though it gives a weird and unpleasant experience to us. Not likely to recommend this hotel to others
Resonable price with moderate service and decoration. A bit far from Universal Studios, need to walk a few minutes to reach there, but acceptable anyway. The room looks newly decorated with all basic facilities.
The design of the building and location Turn down service didn't have chocolates, sometimes the bathroom wasn't cleaned properly, minibar charged when food wasn't taken
Hotel staff were exelant , location is the best Club room to be more comfort
good location for Orchard Road shopping quiet expensive, very busy and rooms are claustrophobic
The location is fantastic. All flagship shopping venues in Orchard are well within reach by walking. Room is excellent. Buffet breakfast was awesome! I would appreciate a slightly bigger room size.
The breakfast was fine. The service attitude of the hotel stuffs are sucks. Not polite at all.
Strategi locataion, moden Room Friendly staff n delicious food with good view. NeXT to paragon malu, takashimaya n Mandarin gallery.
Shopping at nearby store/mall and walking along the Orchard St specially at night. Probably the elevators because you need to transfer to another elevators to reach 5th to10th flr., however the hotel are very good in general. The location and staff are excellent.
the location, service, public areas settings and food standard rooms poorly furnished with low quality craftmanship
the service was perfect. Room and bathroom is beautifull. swimming pool is small and the sauna is at another level. and no smoking area for smokers.
The pool and the service.
Friendly and very professional staff. Excellent quality of food. The Straits Club on the 4th Floor, with a library section
Quiet. Lack of good service by hotel staff.
Room, swiming pool, kids pool, ambiance, proximity to beach. The food menu available was limited.
The room is big, new with comfortable bed. The toilet was smelly from time to time. More transportation arrangement as the shuttle is not very frequent that cause inconvenience.
Beautiful surroundings, rooms with character.
the cosiness of the whole environment... service by the lobby staff can be improved..not prompt enough..but still acceptable
The resort is in an ideal location on Sentosa. It is central to all the activities that Sentosa has to offer. The setting was beautiful with the lush gardens and wildlife being allowed to roam free. The suite we stayed in was well appointed with the spa outside in the private courtyard. All staff were extremely polite and courteous at all times The wireless internet conection was very slow
The dream pool Staff was really friendly, unfortunately it was way overloaded with the amount of work, Way to much dust! The breakfast was decent for a 4 * hotels, not for 5* Thry are reactive instead of proactive, and this is not suitable for a 5 * hotel. The swimming pools were closed after 19:30 for safety reasons, although during the day we didn't see any lifeguard on duty ... The internet it was not included in the room rate, and it was an extra 25 SGD per day, 175 SGD PER WEEK (120 EURO) Unfortunately the list it can continue ...
The hotel was fine and comfortable. They charged my credit card 10days before we arrived even though we could have cancelled it 24hours before arriving with no charge and they charged me twice. I have now been home 1 month and am still trying to get a credit out of them. No one is answering my emails.
Staff were very attentive. All services provided quickly and professionally Location makes access to mainland sites a little more difficult
Excellent! Enjoyed very much!
Quiet, peaceful. Free shuttle to harbour front. a little far from other interest place.