The flight that you gave us, JQ7 from Melbourne did not exist. Therefore we had to stay in Melbourne for another 24 hours and find another new route and flights to return to Heathrow. All a strain and stress. Your service to us for the return journey useless. So far, I have not found that you have corrected any of your failings and therefore it could also happen again to others tomorrow, next week, or next month. The return journey was a total disaster.
Over 3 hours of delay without any assistance from klm
Travelling from Nigeria was a nightmare. Those thugs at the airport gave my husband and i hell because we had our boarding passes on our phone. We had to keep bribing and begging them to let us through. It is the worse travel experience I’ve ever ever had in my entire life. And I travel a lot
Ulemper: "The touch screen did not work properly"
Ulemper: "Friendlier crews"
Fordeler: "The seats were so comfortable"
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Ulemper: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"
Fordeler: "Information sharing by pilots and crew. Economy class leg room is good."
Ulemper: "All good up to the level"
Fordeler: "Confort and kindness"
Ulemper: "It was too cold"
Fordeler: "The crew."
Ulemper: "The time between flights."
Fordeler: "Great crew."
Ulemper: "Ran out of business class meal. Substituted a Econ class."
Fordeler: "Likte at det var punktlig og at de serverte drikke"
Fordeler: "Just as I expected. And I made my last connection easily."
Fordeler: "Crew was helpful and food was very good"
Ulemper: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Fordeler: "The seat was a little uncomfortable but the crew were amazing."
Fordeler: "Service is awesome. Food is great."
Ulemper: "People with short connection are affected by the 15 to 25 minutes delay."
Ulemper: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Fordeler: "The crew are amazing! Attentive and friendly."
Ulemper: "The seats could have been bigger."
Ulemper: "We had 4 hour delay causing a stop over at 3am. So yeah"
Fordeler: "Crew was nice and friendly"
Ulemper: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
Fordeler: "The crew were really helpful with people who had tight connections because of the delayed flight"
Ulemper: "I wish they had WiFi"
Fordeler: "Food provided, staff kind"
Ulemper: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Fordeler: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Ulemper: "There were several flight delays and gates were changes a few times."
Fordeler: "Nice crew pilot food and beverage"
Ulemper: "No wifi"
Fordeler: "Crew was awesome"
Fordeler: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Ulemper: "Boarding was chaotic and congested with not much information or order."
Fordeler: "The flight was perfect! Great food,movies and I even got to sleep !"
Ulemper: "All was well!"
Fordeler: "Snooth and efficiënt with a KLM service"
Ulemper: "No entertainment"
Fordeler: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Ulemper: "No complaints about anything."
Fordeler: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Fordeler: "Excellent very good"
Ulemper: "Everting so good ex"
Ulemper: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Ulemper: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Fordeler: "Cabin Crew was awesome."
Ulemper: "Entertainment System was not working and no Non-veg food option in flight."
Fordeler: "I really like the spaciousness, the plug ins and general service"
Ulemper: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Ulemper: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Ulemper: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Fordeler: "On time."
Ulemper: "No negative"
Ulemper: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
Fordeler: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Ulemper: "lack of meal options"
Ulemper: "Kommer ikke på noe"
Fordeler: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Ulemper: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
Fordeler: "Friendliest economy class service I've ever encountered."
Fordeler: "Service was good"
Fordeler: "captain was great."
Fordeler: "Alt gikk greit så totalt sett fornøyd, dro før tiden og landet før så da fikk vi bedre tid i Amsterdam før neste avgang. Hyggelig besetning."
Ulemper: "Helt grei mat men ikke noe mer enn det."
Fordeler: "No entertainment or food needed on a half hour flight. Otherwise excellent."
Ulemper: "hadde sete 3C rett bak economy plus der satt det bare 2-3 mennesker men jeg fikk ikke lov å bruke toallette fremme på tross av at der var serveringsvogn som blokkerte midtgangen, helt uforståelig!"