Staff was very nice. Seats were comfortable. We had to wait in line 30 min for boarding. Otherwise everything else was excellent.
Very tight seats and spaces, almost impossible to watch the screen or eat a meal if the seat in front of you is pushed back. Attendants were not accommodating. Two meal options were offered, pasta & beef. Ordered pasta, I was told there is no more pasta. Ordered beef meal instead, received salmon meal. Later during flight I saw attendant sitting down in their station eating pasta meals. The list goes on....
I had ticket for yesterday, but i came to Almaty with different ticket so they told me I couldn’t fly back to US with my first ticket so i had to buy another one . N/c for your airline
Ewr staffing had us waiting on the tarmac for 30 min dor a marshaller and someone to get the jetway to the door. Not Turkish Airlines fault on that one. Seating in economy was tighter than previous flights. An older A-330 was our plan. 6’1” with long legs, had to put my feet in the aisle for most of the flight due to lack of space
They should allowed free seat section
The boarding in Instanbul to and from. The picking and choosing of when the gate is closed and boarding is done... almost had ppl in jail.
Rude customer service. Felt some type of prejudice
Very poor customer service Airport staff has no compassion Hotel stay was worst ever in my life Very rude hotel staff No food provided during hotel stay Flight connected delayed for 6 hours on outbound flight and missed connection due to flight delay on inbound flight
Everything good, Thanks so much
Everything was great with Turkish Airlines.
Ulemper: "Turkish Airlines are doing great job for customer satisfaction services and timing"
Ulemper: "No delays would be good"
Fordeler: "Turkish airlines is the best"
Ulemper: "The only kosher foodi is no good must change"
Fordeler: "Modern plane with wider than normal economy seats. Wide screens with a variety of new movies. Food was good. It’s still airplane food but it’s good. Easy process after all with booking m, checking in, onboarding etc"
Fordeler: "Food, staff attitude, service. Good communications from captain during lateness period at JFK."
Ulemper: "In Istanbul the line for boarding was badly mismanaged, something unusual for them."
Ulemper: "Please don’t be black and travel with Turkish Airlines. They are rude and racist. Over booked flights, chances of missing connections. My son ranged the bell to ask for water. When the hostess came, she spoke to the white lady sitting next to him, the person told her it is not be that ranged it is him. He wants water, she walked away did not speak to him and never gave him the water. The only food they served was pasta. If you don’t eat that no other options. They will pump you off a flight that you purchased because they are over booked and expect you to be ok with it. No customer service at all."
Fordeler: "Attendants were very nice."
Ulemper: "The seats were so close. It was like riding on a transit bus. An 11 hour flight would be nice with just a few more inches between seats.. I don't expect real comfort in economy class but just two more inches would have been nice."
Fordeler: "Excellent food excellent services"
Ulemper: "Not prompt and boarding wasn’t great .."
Fordeler: "Dessert, food, entertainment."
Ulemper: "Seats were not too comfortable."
Fordeler: "From beginning to end - it was a great flight. Food was exceptional as well as service."
Fordeler: "When I missed my flight from Belgrade to Istanbul due to plane being late 45 min.and I missed my flight to LA, they gave me a free accommodation and meals."
Ulemper: "I didn't like the fact that nobody told me that Ataturk Airport in Istanbul is so big that you can not make to connect flight on time for an hour.Especially if you flight has been late to depart like mine from Belgrade due to the rain. I thought I will make it to the connect flight to LA but the gate was already closed. I was instructed to do multiple errands, to get Turkish visa, etc all on my expense to be able to exit the transit as an American citizen and be able to take Turkish airlines bus to the hotel.The hotel was fine and the meals. The problem was that they calculate bus traveling time wrong in the hotel and put people on the bus next day too late, so due to the traffic jam, we barely made it to the airport, and then we had to stress the officials to put us on the fast passport control lane due to boarding time."
Fordeler: "The experience was great."
Ulemper: "Everything was good the service, the staff was professional."
Ulemper: "The Istanbul airport is very large and there are many people. The signage is generally pretty good, but it was confusing getting off the airplane from Berlin and seeing a sign saying something like " foreigners." I waited in that very long line for at least 30 minutes which ate up most of my layover time. Only to find out that it was for people with visas coming into Turley. I was directed to another, poorly marked, line for people transferring planes."
Fordeler: "Great entertainment systems"
Ulemper: "Leg room was especially tight."
Ulemper: "They lost one of our bags."
Fordeler: "The boarding was fast and smooth"
Ulemper: "The food"
Fordeler: "Just excellent, everything up the standards."
Fordeler: "same as my experience to Istabul, ths was a connecting flight, I saw their Ad in their inflight magazine, didn't know they were rated #1 6 years in a row. Was pleasantly surprised on how good they were. Comfortable seats, excellent on board service, food better than average, pleasant and professional staff. Try them, you won't be disappointed"
Fordeler: "Good food and courteous service."
Ulemper: "I was crowded in amongst a family who decided to camp in my row of 3 seats. (Literally, on the floor.) I could not move because I needed the bulkhead and aisle seat to stretch my legs. I am a Diabetic and needed it for circulation. I did not say anything but, the stewardess should have made one of the people go back to their seat as he was wedged near the window and sitting on the floor. It made my 13.25 hours trip very uncomfortable. They had a child with them so, I didn't wish to complain while on board."
Ulemper: "I am a doctor. There was an emergency during the flight and they called for a doctor. I volunteered. But, the chief flight attendant was somewhat discourteous as she asked for proof that I am a doctor. I am not sure what kind of proof is needed. Let me know so I can be ready in the future. Luckily the passenger was OK."
Fordeler: "Boarding experience was chaotic however that wasn't due to Turkish Airlines."
Fordeler: "Direct flight from Houston to Istanbul. Ran on time, and food was good."
Ulemper: "Seats were crammed in as close as possible. I've never had such little room on a flight this long. This is a really long flight, so I'd probably see if I could find a more comfortable airline next time, even if it cost me a little more cash."
Fordeler: "Flight crew did a wonderful job and truly looked to be enjoying their work! The meal was far better than those on bigger airlines. Metal flatware! Combination of everything made for a nice journey with little opportunity for disappointment! Wonderful experience!"
Ulemper: "Plane was old. Seat pitch too tight."
Fordeler: "The services on the plane were fantastic. We were offered drinks right after take-off and entertainment was available immediately upon boarding. The food was delicious and plentiful. Drinks were offered several times throughout the flight which was not my experience with a different airline for my return flight. The choices of entertainment were current and of a good variety. Great flying experience."
Ulemper: "It was too cramped!"
Fordeler: "Friendly service and plenty of food"
Ulemper: "They cancelled my flight but there are free tours or free hotel accommodations that are offered"
Fordeler: "the service"
Ulemper: "the entertainment"
Fordeler: "Had emergency exit row with plenty of leg room"
Fordeler: "The crew was much nicer and attentive."
Fordeler: "We left los angeles an hour late but was able to make the connection. Enjoyed the food and service. Fortunately the seat next to me was empty so I was able to spread out a bit and get some much needed sleep."
Fordeler: "Turkish Air flight from Istanbul to NYC was fine but Turkish Air flight leaving Tashkent 8:15 am to Istanbul, May 29, was terrible. Although we had all been up from 5am to get to early morning flight and Tashkent air port has no services, stewardess ran out of coffee and repeatedly refused to get me, the person skipped, coffee, despite repeated requests for a first cup. Each time they refilled coffee, they started run from beginning of plane, and ran out by the time they got to the middle. Usually if someone gets skipped, they just go back and get a single cup, but this lady was determined not to. Never had this happen in 55 years of flying. Serious caffine deficiency."
Ulemper: "Personal space and leg room were both incredibly small and tight. And the food was not fresh or really edible. Plus the air quality and temperature were poor and stuffy."
Fordeler: "Care and attention the flight attendance showed."
Fordeler: "The crew was amazing! The entertainment was awesome and got me through the 12 hour plane ride just fine. Best airline I've been on this far."
Ulemper: "I come from a poor background and it's sad to see that in order to have first class it'll cost you more than what I make in almost 5-6 months just to have a little more comfort... I'm not a big fan of the comfort side of the plane. You only go back so far and if you have a middle seat like I did you have to try in sleep in an upright position practically looking forward. Extremely difficult and really uncomfortable. If it wasn't for the Cafine drinks and entertainment I would of probably gone crazy. Metaphorically speaking."
Delayed, Tiny aircraft. Trainee staff. Gate checked all bags bigger than handbag and took 20+ min to unload said bags with no regard for status or cabin. Worst delta flight I have ever been on. And I’m platinum medallion after years of loyalty.
Flight was delayed multiple times
Delta appears to lack honesty
The flight attendants were very helpful
My lay over was changed so that my flight was boarding on the opposite side of the airport at the same minute I was walking through the gangway getting off my first flight. I took screen shots of the times and it was alarming to say the least.
Fordeler: "Crew was wonderful"
Ulemper: "For this COVID to be over"
Fordeler: "Everything except the delay was fine, not extraordinary."
Ulemper: "7-hour flight delay. If this was a European flight we would have been entitled to at least $250 for our inconvenience. We were not offered anything to compensate us for a 7hour delay, which was ridiculous."
Ulemper: "just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable"
Fordeler: "The crew was understanding and sympathetic to the customer's frustration with a delayed flight."
Ulemper: "Delta should have figured out a way to not delay the flight. Every flight was delayed."
Fordeler: "Crew was great especially Fawn. Best flight attendant I’ve had."
Ulemper: "I feel like all the problems the aircraft had it should've been repaired before trying to use it, upon boarding they told us the left engine had to be started from an external source, as a new flyer that was terrifying to hear"
Fordeler: "the crew was excellent the boarding was satisfactory"
Ulemper: "everything was from satisfactory to excellent"
Fordeler: "Nice crew"
Ulemper: "Late flight due to ground hold EWR. Two screaming kids immediately behind me."
Ulemper: "WiFi never connects food"
Fordeler: "The staff are great very nice pleasant"
Ulemper: "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"
Fordeler: "Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable."
Ulemper: "Very old plane, 767-300. The bathrooms needed a better and more thorough renovation."
Fordeler: "The food was good Flight was on time plane was clean loved the crew! Flew out with them, and returned with them... so that was nice!"
Ulemper: "Not knowing we were being bused to plane from Terminal Boarded early because of it, created a bit of chaos and panic My tv was broken- worked intermittently need connector for iphone ear buds - should have universal ports"
Ulemper: "Need vegetarian meal in first class"
Fordeler: "Seats more comfortable, plan wasn’t too full"
Ulemper: "No charging port for cellphone."
Fordeler: "Everything. Very nice accommodating ok"
Fordeler: "Crew and boarding were great, which I expect from a premium carrier like delta."
Ulemper: "Perfect day outside, not a busy day or time to fly. The email forbhe plane being late was was too last minute. A heads up sooner would have been nice. That way we’re not waiting at the airport."
Fordeler: "drink carts came around twice"
Ulemper: "Even though there were sunchips available, they were not giving them out to everyone. Only the people that paid up in coach got the sun chips. The rest of us got these sad bag of pretzels and cheesey snacks. So sad. Why wouldn't Delta offer the same snacks to everyone? Seems like such a small additional cost compared to such an offensive action. The money you save is certainly lost in bad publicity."
Fordeler: "The staff was efficient and kind"
Ulemper: "The plane was late for weather reasons and they overbooked the flight they had to offer $400 for next flight wasn’t until the next morning.. no entertainment system on plane"
Ulemper: "No LCD screen for entertainment."
Fordeler: "Personnel was friendly and accommodating"
Ulemper: "Delayed half hour and no leg room"
Fordeler: "Smooth flight"
Ulemper: "45 minute delay (due to airport, not airline"
Fordeler: "Power outlets, snacks, beverages."
Ulemper: "Boarding (goes faster if the rear of the plane boards first), delay, insufficient space at seat, no advance notification of needed app for entertainment access, app not available on kindle fires."
Fordeler: "Crew was nice. Flight very smooth"
Ulemper: "We had to get seats at boarding because of the flight delay. She offered us two seats in the back. I knew they don't pushback so I said no. She had given the woman ahead of me two seats in comfort plus. Did not offer that and was rude. There were at least a few empty seats in that area. As a courtesy to us having 1)been delayed in Costa Rica. And then 2) a long wait for the connecting flight in Atlanta it would have been reasonable to offer those seats. Which remained empty"
Fordeler: "Boarding was quick. Staff and crew were friendly. Everything went well despite the 30 min delay we had on the runway. They gave us snacks and we ended up still arriving on time."
Fordeler: "Convince of the online apps and the TSA precheck"
Ulemper: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."
Fordeler: "Flight attendants were friendly."
Ulemper: "Coffee was bad and was luke warm!! It was very cold in the cabin and then really warm."
Ulemper: "Delay and inoperative Sattelite TV"
Fordeler: "Nice regional jet!"
Ulemper: "It was a regional jet..."
Fordeler: "Variety of entertainment options, much was complementary, which was definitely a neat addition."
Ulemper: "There was a bit of a delay right before boarding, which was not the airline's fault, but air traffic control at the destination. Unfortunate, but things happen."
Fordeler: "The first class section wasn't claustrophobic, as some Delta first class sections are. The seats were relatively new, and had good size screens for watching a movie on the long flight."
Ulemper: "The plane had not been cleaned well in between flights, so there was a sticky substance on the armrest."
Ulemper: "Late flight without any compensation for our trouble"
Fordeler: "the inflight service and the quality of food was outstanding."
Ulemper: "some choice of indian movies would be appreciated."
Fordeler: "Boarding was efficient"
Ulemper: "My luggage didn't arrive with me"
Fordeler: "Polite and efficient"
Fordeler: "The crew was very accommodating and helpful and the new entertainment systems with the free movies are awesome. Because of the heat in the cabin we received additional beverage service and follow up waters"
Ulemper: "The air above my seat wasn't working for the duration of the flight and there were problems with the air throughout the cabin so it was uncomfortably warm for the whole flight."
Fordeler: "I'm not sure but it seemed as though the isle was wider than before or other airlines. It looks as nice not having the beverage cart hit my elbow when it went down the isle."
Fordeler: "Like the smaller plane: less craziness!"
Ulemper: "Would've been better without the delay, but the aircraft was late getting to Atlanta."
Ulemper: "I did not like the fact that I have been with Delta for years and their response to me about booking my flight and using the payment method was they are working on it and there is nothing they can do. They would not even offer to hold my flight for 24 hours in case they fixed the issue within that time frame. It was very disappointing."
Ulemper: "I loked everything in my trip"
Ulemper: "Was delayed 1.5hrs"
Fordeler: "Food in first class was quite good. Flight was smooth, and arrived early."
Ulemper: "The boarding agents lost control of the crowd form the get go. The first class cabin crew on our side of the plane was inattentive, though it appeared on the other half of the plane the crew was very attentive. This is one of the poorer first class seats in the industry. The "lie flat" seat is just that, a lie. It is pitched at an angle, though not as steep as some. Foot cubby is narrow and constrictive, bordering on claustrophobic."
Fordeler: "Great crew and service. Drink were served all the time. Everyone was extra nice"
Førts flyen blir 20 minutter forsinket . Etterpå når vi sitte i flyen og skule fly hadde mye bråk som vi visste har teknisk problem . Så etterpå vi måte og sitte i flyen og venter cirka 2 timer . Det var veldig dømt og sitte i en fly og vente 2 timer ?!! Og hele tida vi følger ikke trygg siden vi hørte om flyen har teknisk problem. Vi forventet bytte flyen ikke tar samme fly som har teknisk problem . Og siden vi hadde en langs tur PGA flyen hadde problem vi fått ikke noe ekstra service som matt ellers litt drikke . Det var veldig dumt . Derfor vi følte veldig dårlig og det var veldig dårlig service !!! Mvh Salar Abdipour Elham Soroori .
Check in working effective. Kind cabin personnel . Not too note storage place inside for carry on luggage .
Ulemper: "Food, entertainment program, pillows and blankets would have been nice,"
Fordeler: "The crew"
Ulemper: "The seat space and food"
Ulemper: "People in economy who have no common sense and put their seat all the way back into the personal space of the person sitting behind them. They should not be able to recline that far. If they need that much room take first class."
Fordeler: "All great except my seat."
Ulemper: "Window seat was completely obstructed by wing!! Seat uncomfortable but sat on pillow provided which helped a lot."
Fordeler: "Nice crew."
Ulemper: "Very cold. Always very cold in premium economy section on LH 747-8."
Fordeler: "United/ LH first called it a mechanical delay....we waited....then the weather caused this mini plane not to take off....long story short...we had to stay in a hotel...nobody gave us a voucher...our helped us with anything....very poor service"
Fordeler: "Comfortable with good food, drink, entertainment and service. Flight left on time."
Fordeler: "The welcome drink was excellent! The food was fabulous...especially the warm bread! And the seat was so comfortable! Lufthansa has become my favorite airline! It was well worth every penny!"
Fordeler: "Great aircraft"
Ulemper: "Waiting for arrival gate"
Fordeler: "Comfortable plane, food good, flight attendants professional. No complaints"
Fordeler: "Everything went off without a hitch. Love how organized Lufthansa is."
Fordeler: "Large comfortable seats, excellent crew and service, frequent food and beverage offers"
Fordeler: "everything was great. Service and pilots are at the top level of the proffessionalism."
Fordeler: "One of the crew members, a male, was very nice."
Ulemper: "•We boarded and consequently landed late, which caused my cousin to miss his connecting flight, coupled with the long customs process upon landing. There was no accommodation given to my cousin so I have to take him back home with me and then drive 2 hours tomorrow morning to bring him back for his new flight. •The charger ports for our seats were not working, which means we were 8 hours + without a phone. •One female flight attendant had a bad attitude and dropped pretzels in my lap after I turned to quickly ask my cousin a question regarding what drink he wanted. •The plane landing was one of the most reckless I’d ever witnessed."
Ulemper: "We sat at a very very bad seats. No space for the legs. And when we wanted to go to the rest room it was so narow we couldn't get out or up."
Fordeler: "Upgraded from premium to Business class. Very good service and a good night slep."
Fordeler: "I liked having the option to upgrade to a Premium Economy seat for this long flight. It made a big difference in my comfort during the flight."
Fordeler: "Its easy to switch planes. If u have connecting flight . Good entertainment. Good crew"
Ulemper: "The food is horrble and leg space"
Fordeler: "While seat did give more leg room, we were still squashed. the guy next to me was a little on the heavy side and he could barely fit in the seat. We had no place to put our arms."
Ulemper: "we had to go down stairs to gain access to plane; they waited forever to board. supper selections were mediocre at best."
Fordeler: "It was ok"
Ulemper: "Two flights were both late Had to run to gate Luggage delayed"
Fordeler: "Prem Econ was good. Space, crew, etc."
Ulemper: "Could have had additional snacks or drinks during the flight."
Fordeler: "food and drink very good, flight crew was very nice"
Ulemper: "boarding was very cramped ,flight was delayed , I lost my luggage"
Fordeler: "Convenient connections, fantastic airport, new aircraft with many large toilets in lower deck, super professional crew, really make a big difference when travelling 9 hours with 3 young kids."
Fordeler: "Efficient and pleasant service."
Fordeler: "Very nice staff, lovely meal with wine and beer included. Overall experience very nice!"
Ulemper: "We were late about 30 minutes at boarding. Late to connecting flight but didn't miss it!"
Fordeler: "The professionalism and warmth of the staff, the food, the wet towels before a meal. We appreciated the constant supply of beverages to keep us hydrated."
Ulemper: "The disjointed announcements which kept disrupting the movie we were watching. It would be helpful to have one single announcement instead of breaking it up into several smaller units. We had a serious issue with a passenger in front of us who kept jamming his seat back into our knees. The flight staff did a great job of trying to resolve the issue. But the bottom line is that the seats are way too close together for such a long flight."
Fordeler: "The services provided by United were good, although we were delayed due to mechanical issues. However, we were kept informed and made comfortable."
Ulemper: "I did not know when I booked through Lufthansa that it was a United flight, so I could not check in online and I was not able to order my gluten-free meal. Also, since it was Lufthansa, I was not able to download the entertainment system onto my portable device because I did not know I needed to."
Fordeler: "Top notch in-flight entertainment. Chicken meal was not bad. Friendly crew"
Ulemper: "These flights in and out of Newark have the tightest leg room I've been on. I feel bad for tall passengers. The boarding gate from Düsseldorf was way too crowded."
Fordeler: "crew, food, seat location, service."
Ulemper: "Entertainment selections were limited."
Fordeler: "The most professional and helpful crew"
Fordeler: "Ground crew very helpful to get connecting flight on time"
Ulemper: "Run to get in on a plane"
Fordeler: "Everything was good."
Ulemper: "everthing was good!"
Ulemper: "My entertainment screen was barely functional. Also, I was in a window seat and the space under the seat in front of me had a white metal box taking up part of my legroom. Not anything I would have seen on a seating diagram."
Fordeler: "Love crew & very clean"
Ulemper: "Need better food options for vegans"
Fordeler: "Crew was nice"
Ulemper: "Flight was delayed which caused us to miss our next flight. This was a huge inconvenience. When we were in line to get our hotel they did not help the people who were first in line. We were in the middle of the line, but got everything organized for us LAST."
Fordeler: "Having power at the seat is great. The movie player is a nice bonus for sure. Flight attendants are nice, helpful and professional! Had a nice flight!"
Ulemper: "Nothing really. I had a very positive experience on this flight!"
Fordeler: "Entertainment options were good and varied."
Ulemper: "We were significantly delayed on take-off, landing, and taxi to our gate, and the staff was very rude about the whole ordeal. One flight attended shouted at us over the intercom several times. I won't be flying Lufthansa again. The food was inedible and the seats were horrible."
Fordeler: "The flight from Frankfurt to Newark, NJ was good. Flight crew was courteous and movies made the time go quickly. Food and drinks were also plentiful. I have no complaints other than having to pay extra for seat assignments."
Fordeler: "see above"
Ulemper: "see above"
Fordeler: "- Right before boarding, a fantastic agent helped us move seats, and was extremely kind. - Food is not bad - Crew was very nice."
Ulemper: "- We cannot choose our seats online! You would expect that if you are flying from Germany to the US, they would allow you to do that. - My husband and I booked the flight together, and were assigned two separate seats, with 20 rows of distance! - Our video monitors were frozen mid-flight...."
Fordeler: "Love the variety of entertainment options on such a long flight. The food is always so good, you make me feel so cared for."
Fordeler: "Meal served was very good and refreshments were offered often. Good choice of movies and viewing options"
Ulemper: "Seats space is a bit crowded"
Fordeler: "Crew was beyond standard. Very nice and friendly and always accommodating."
Ulemper: "They ran out of vegetarian meals."
Fordeler: "Crew was fine. Food was ok."
Ulemper: "Delay, twice - before we boarded and then again after we taxied."
Ulemper: "When i left munich to newark i found out crew of lufftusa was very rude with me during check in."
Fordeler: "On time, no drama"
Ulemper: "Food wasn't good"
Fordeler: "Comfortable - seats were comfortable, and there was plenty of leg room."
Ulemper: "Meal was awful - I'm not a picky eater, but I couldn't eat this one. Overhead bins were very limited in space available. The video screens were tiny - difficult to see, and colors were way off. Wi-Fi connection was not intuitive - apparently it requires the user to type in a specific web address to access the log-in, something that I didn't find out until after the flight. That info should be more obvious - not on a card deep in the seat back pocket. Overall, it was obvious that this was an older aircraft and needs to be overhauled or retired."
Not sure why the gate information would show "boarding" and then "gate closing" before anyone had actually started boarding. Was ultimately sat before the scheduled takeoff time, although takeoff was after the schedule. Favourable flying conditions allowed us to land 5 minutes early, although as there was another plane still sitting at our gate on arrival meant we were ultimately late to the gate (giving gate / disboarding times would be more honest than just the scheduled landing time). Somehow, even though there was a plane sitting at our gate on arrival, when we were allowed to taxi to the gate, there were apparently no ground staff there. What? Even though there was an incoming plane, they went elsewhere? Staff on the plane and the meal service were fine.
Reisen ble kansellert begge veier pga streiken. Snakk om sevice
Bedre håndtering av kansellering, rebookinger med bedre alternativer. Bedre tatt hånd om etter en kansellering i form av oppgradering av klasse, sete, matservering. Ingen kompensasjon for ulempene før turen eller under turen.
Billettene våre ble kansellert pga streiken. Nye billetter tur/retur Barcelona kom på 19.500,-
SAS er i ferd med å bli håpløst utdatert for business reisende, dessverre. Man kaller det Plus og selger det inn som en business class, men det er jo bare tull... Reise fra CPH til Island var med Icelandair, full business og topp service, reise fra Reykjavik til Oslo, med SAS, var et svært gammelt fly, gamle og dårlige seter, fullt av mennesker som sild i tønne og dårlig mat. Mens flyet fra Oslo til Stavanger var nytt, alt var bedre men det burde vært motsatt; lengre distanser, bedre komfort, for fullt betalende passasjerer, men det tenker ikke SAS på. Jeg faser ut SAS fra nå av og vil fly mest mulig med andre selskap ut fra Stavanger, så det blir nok mer KLM fra nå av..
Fordeler: "I liked the service and the food"
Ulemper: "The lack of movie choices"
Ulemper: "At det var INNMARI varmt i flyet til vi kom oppi lufta At det var et ganske fullt, trangt, bittelite fly"
Fordeler: "Good service"
Ulemper: "That we had to pay for checked bagage on the return flight (Copenhagen to Newark) was an unpleasant and expensive surprise. In the 25+ years I have flown trans Atlantic with SAS, this is the first time that I’ve had to pay for luggage. No pre-warning .... :-(."
Ulemper: "Seats weren't that comfortable."
Ulemper: "When we checked in for the return flight in CPH we learned that our return ticket was “light” ie it did not include luggage. we were not informed about this, we did not request a ‘light” return ticket, and...why would we when we checked luggage flying over? We’d like the usd100 refunded"
Fordeler: "Crew was amazing. Seat was better then usual."
Ulemper: "Don’t make us pay for our drinks."
Ulemper: "Again we had to climb down stairs with our luggage to get to the boarding area, then we had the typical ramp. What is it with Europe and stairs? If you have any issues beware. You better be strong and fit to fly in Europe. Not too many luxuries."
Fordeler: "The food was amazing"
Ulemper: "The seats could have more space"
Fordeler: "SAS oversjøisk er nesten alltid veldig bra"
Ulemper: "Don't remember this flight"
Ulemper: "Spørsmål om underholdning og mat bør få et valg med «ikke relevant»"
Fordeler: "Love the service on Alaska. Crew were incredibly nice!"
Fordeler: "Guess what, we took off and arrived on time!"
Ulemper: "Attitude of staff, cleanliness of cabin, actual cod fish (not tilapia/suay) etc. For dinner. Good Swedish scotch too"
Fordeler: "Efficient, on-time service; plenty of overhead storage room."
Ulemper: "Small cramped seats were inappropriate for an international flight."
Ulemper: "the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience."
Fordeler: "Business class lounge excellent. People who helped with the wheelchair were excellent."
Ulemper: "In a wheelchair. Check in was terrible and rude. The fact that SAS did not allow us to bring my electric chair directly to the gate was absurd (only airline in the world that did that). The fact that it was not at the gate when we arrived in Newark surprised even the SAS Gate agents. Had to go to baggage and collect it in oversize baggage. Will not fly SAS again until that policy has changed."
Fordeler: "The food was great and the staff were excellent."
Ulemper: "The entertainment selection was limited and there were no live channels - just prerecorded content"
Fordeler: "Everything about the flight was wonderful except baggage claim, in BOTH directions."
Ulemper: "It could have been the perfect trip, but I am not sure why SAS baggage handling is so mediocre. In both the flights from EWR to OSLO and back, every aspect of the trip was super, except for the wait for baggage. In Oslo, I estimate having waited at least a half an hour at the carousel before the bags started showing up, and the same in Newark. We had long cleared Immigration, which normally is not a speedy process, and yet still had to wait at least 20 minutes for the FIRST bag to appear on the carousel. Most annoying, particularly after a relatively long flight, and especially for transfer passengers who needed to recheck their bags to continue to other destinations."
Fordeler: "On time, movies, service staff"
Fordeler: "Staff efficient."
Ulemper: "Leg room is tight. No free alcohol. Dinner was very good. Lunch snack was tasteless."
Fordeler: "Good food and a good entertainment system that comes with plenty of options. I really like that SAS doesn’t go for your wallet for every bag like jus about EVERY AMERICAN CARRIER!"
Ulemper: "Leg room could be more generous but then again I’m 6’3” so it is what it is."
Fordeler: "Food was good and so was the entertainment on board"
Ulemper: "Issues with boarding due to problems with brakes so flight was delayed by 3 hours. No food or drinks were offered"
Fordeler: "Seat was much more comfortable than the first flight, flight attendants were more polite, food was ok, entertainment was adequate, overall not bad."
Ulemper: "No major complaints on this flight."
Ulemper: "Check in was unorganized--many of us had tickets with unassigned seats that weren't taken care of till right before the flight. A situation which every system listed us as on standby--even if that wasn't true."
Fordeler: "Nice planes with all the basics you need"
Ulemper: "Terrible food"
Fordeler: "Plane was clean, flight staff was friendly."
Ulemper: "No problems!"
Fordeler: "Comfy seats. Good good service. Great video options."
Ulemper: "SAS staff seems sort of cold and cranky."
Fordeler: "The food was excellent and the flight was smooth."
Ulemper: "No entertainment. They didn't notify us that there was no wifi until 5 minutes before we boarded. Being older than the electronic age, I did not have movies or games on my phone. Had we had earlier notice, I would have had time to hit the book store. Since the flight was delayed an hour, they had plenty of time to notify us earlier than just before boarding. An 8.5 hour flight without entertainment made the experience unpleasant."
Fordeler: "Setene er behagelige, og selv i SAS Go er det mulig å legge setene lenger ned enn jeg er vant til hos en del andre flyselskaper i samme seteklasse."
Ulemper: "Det er ikke mulig å bestille spesialmåltid samtidig med billettene, man må ringe. Dette virker unødvendig tungvint, spesielt med tanke på at det var ekstra lang ventetid hos kundeservice i den aktuelle perioden. Heldigvis var det mulig å få hjelp via Facebook, men det er visst ikke vanlig."
Fordeler: "Good legroom good food in early"
Ulemper: "Waiting area at gate to small not jalf as much seating as needed"
Ulemper: "Forsinkelse Lite utvalg av mat"
Ulemper: "Planes are getting old. Seats are not the most comfortable."
Fordeler: "The crew"
Ulemper: "The flight was delayed well over an hour. I was unable to check in the night before. I was finally able to check in online the afternoon of the flight, but no seats were left, so had a boarding pass with no seat assignment. Got to the gate and they sent me and about 25 other folks with no seat assignment to wait for a "colleague" who finally appeared after almost everyone else had boarded. I did get a seat, but I was one of the last to board. They ran out of salmon dinners, so the stewardess plopped a chicken dish in front of me--didn't eat since I am vegetarian. The stewardess did give me a free mini bottle of wine, which is normally free on Lufthansa. I am just not all that impressed with SAS. I will try to avoid them in the future."
Fordeler: "Good choice of movies."
Ulemper: "I was seated between two families with two babies on board so there was little room for me to rest since there was a lot of movement."
Fordeler: "The plane was neat, clean and well maintained. The food was very good. The crew was professional and friendly. Based on my experience this is a top-notch airline."
Fordeler: "SAS tilbyr forutsigbart god o tilstrekkelig service i alle avseende."
Ulemper: "Der var alt for litt mat å kjøpe ombord, tok slutt ... unødvendig irriterende på morgenfly."
Fordeler: "Fish was excellent, flight attendant gave me free wifi after after I had an issue to pay w my card, I was let through express security in copenhagen, US border protection was fast and easy."
Ulemper: "I didn't get a window seat and it was a little bit tight."
Fordeler: "nothing exceptional but the attendant did give us some water for free."
Ulemper: "This is a non frills flight and that was expected but I NEVER expected to pay for bags to be checked on an international flight. 66 Euro per bag. It was the first time I had paid for checked bags on an international flight. I will look elsewhere next time."
Ulemper: "Spørsmål om mat og underholdning bør få et alternativ med "ikke relevant" eller lignende, siden det mat evt må kjøpes og siden underholdning ikke alltid er et tilbud."
Ulemper: "Mat og underholdning er enten valgfritt (kan kjøpes) eller ikke-eksisterende og spørsmålene bør derfor kunne besvarer med "ikke relevant" eller lignende"
Fordeler: "SAS is the best airlines !!"
Fordeler: "Crew was efficient; cabin was clean."
Ulemper: "Seating was tight and uncomfortable. Seat cushions felt thin, we could feel the seat frames, and there was too little space between the rows. Food was lame and over cooked."
Fordeler: "Fast and efficient"
Ulemper: "Seats could be more comfortable. Especially head rest."
Ulemper: "Wifi only worked for a half hour, we paid extra to bring carry on bag, and the're was no space in the plane, had to send it in the cargo."
Fordeler: "The food, the entertainment options, it was fine once we got on. Stewardess was nice"
Ulemper: "Being four hours late"
Ulemper: "Kept getting delayed which I understand wasn’t their fault just frustrating."
Fordeler: "seat was comfortable, crew was kind"
Ulemper: "screaming child"
Fordeler: "Nothing special. It was an ordinary flight"
Ulemper: "More leg room and cushioned armrests"
Fordeler: "New seats are excellent"
Fordeler: "Not a whole lot."
Ulemper: "Everything. The flight was delayed by 4 hours. There was no food in first class. The luggage was put on an earlier flight ans delivered to a different gate. The person handling luggage in Gate A was rude. We had to go to the other gate at 1am to pickup our luggage."
Ulemper: "Entertainment system broken. Ground personnel obviously not informed by crew. I have the impression everybody at UA has stopped caring."
Fordeler: "Got home without delays. As satisfactory as possible in economy class."
Ulemper: "Much better flight back than going to switzerland"
Ulemper: "United once again shows it’s disdain for customer service and any sort of quality in their product. I don’t think I’ve had flight attendants who were less caring of providing anything more than what David Spade and Chris Farley provided in Black Sheep - “show em an instructional video and throw a bag of peanuts at em and we’ll be there in no time”. United is quickly becoming the - even more so underwhelming - Greyhound of the skies"
Fordeler: "Great flight attendants."
Ulemper: "Wifi only available in continental US but even when we got to that point it was still inaccessible."
Ulemper: "The self- entertainment is really an inconvenience especially when the internet doesn’t work. Babies were crying the entire time. comfort wise the headboard is uncomfortable and annoying."
Fordeler: "Loved the direct flight from Newark to Costa Ruca which arrives in less than 5 hours, crew was very helpful to other passengers with connecting flight info."
Ulemper: "Typical cramped seating, need to pay to watch movies/direct TV and food, minuscule snack pack."
Fordeler: "Everything was fast"
Ulemper: "emtertinment screens in the front Row couldn’t turn Iran’s it was a midnight flight."
Ulemper: "Flight 1039 dec 16 was delayed due to late inbound arrival to Aruba. United gave the reason "delayed Maintenance" which United denied as mechanical failure. We missed connected flight to Albany. United gave us only option: morning flight to Washington and then To Albany which is inacceptable option. We took rental car. Also: Workers at Newark do not coordinate. Super Slow and give disinformation."
Ulemper: "No tv Flight delayed"
Fordeler: "The flight was nice crew was nice"
Ulemper: "The fact it took three calls to get chair to the gate my knees and back is not good.. Some places on a flight the airline took one call few min chair was there this was the longest I had to wait and get someone to call and call"
Fordeler: "Was not offered snacks or food. Usually when I take united to california, which is a shorter flight, they give out pretzels or something. Was not even offered the chance to purchase breakfast."
Ulemper: "Stated above."
Fordeler: "Courteous crew. Smooth landing. My only compliant is that we have to purchase in-flight wi-fi."
Ulemper: "Flight cancelled with no explanation."
Ulemper: "Heading from BWI to Newark to Boston on 9/29 on United. There were delays at Newark airport which lasted about an hour, and meant that we would be super tight getting in for our connecting flight. We had been told ahead of the departure of the delayed flight that there would be someone on the ground at Newark monitoring the delayed connecting flights, in case a flight needed to be held. Well, we actually landed about 15 minutes before our connecting flight was due to take off. However, we quickly found out that not only were the gates closed early, but the flight tracker was showing the flight had actually left early. There was clearly no communication between on the ground crews, and everyone working at the airport once we landed seemed confused about the situation. By the time we got within eyeshot of our gate, the gate agents were telling us that the Boston flight was already closed. This meant that no one was even monitoring the situation for us, and that they made no effort to hold the plane for the five of us who were supposed to be on that flight. Additionally, that was the last flight to Boston from Newark, so they literally didn't give one iota of care for our situation. I had a 10am wedding to attend that next day, and even after telling the agent this information she still asked me whether I wanted to get on a 10:38am flight to Boston, which made exactly zero sense. After all of this, she ended up getting me on a flight into manchester (that flight had been delayed for 3 hours by this time, and was delayed again after I was booked on it) which landed at 1:24am, a full two hours and some change after I would have landed in Boston, and a full hour away from Boston. Luckily, my boyfriend had his car and was able to pick me up. I finally got to Boston around 2:45am. My suggestion to the airport crews is to actually communicate when you have issues like this. It wasn't our fault, but we were greatly inconvenienced and they did not make an effort to prevent the situation at all. Adding to this, our pilot for that first flight told us that the reason for the first delay was that Newark was congested with too many flights into and out of the airport. THAT is entirely their fault for not being able to properly gauge their own capacity and should not have ended up inconveniencing passengers! I end all this with an additional inconvenience- when I arrived for my flight on Sunday at 4:40am for a 5:55am flight back to DC, I was told that my return flight had been CANCELED. Somehow, in rebooking me on the flight to Manchester. So I had to spend 30 minutes on the phone with United to get that fixed at 5 in the morning and nearly missed my return flight due to crew incompetence as well."
Fordeler: "I would like to have movies shown during long flights."
Ulemper: "I do not like satellite TV option. No one seemed to even use it. The internet and the TV are only availlible for certain periods during the flight."
Fordeler: "The crew was great and loved being able to board first with my baby without paying extra."
Ulemper: "The five hour delay was insane and unorganized."
Fordeler: "Despite all the restrictions, my wife and I were able to be seated together."
Ulemper: "When I booked the flight, I was not aware that I was booking a seriously restricted flight, ie no carry on baggage, can't sit together, etc. This is the first time I experienced these kinds of restrictions on a major airline. I did not like the having to pay for checked baggage of a carry on. A bit too much."
Fordeler: "Boarding Crew Leg room Entertainment"
Ulemper: "I didn't like the fact I was unable to reschedule my flight due to medical reasons. The ticket I purchased was nonrefundable. I wasn't asking for a refund, I was asking to reschedule due to medical reasons of which I have a letter from my Cardiologist as proof of my condition. I saw my Cardiologist Baxter D. Montgomery, M.D. phone: 713.599.1144 on June 9th and was treated for uncontrolled Blood Pressure. I was advised to reschedule my flight after a follow-up appointment on June 23rd. On June 10th I Called United to reschedule my June 11th flight and was referred to Lowestfare.com at 800.678.0998. I spoke to Albert and explained my situation and was told that I couldn't reschedule. I asked to speak to a manager and spoke to Jane who only confirmed that I couldn't reschedule and nothing could be done. Not allowing customers with verifiable medical excuses to reschedule their flight is a shameful business practice."
Fordeler: "We made it safely to our destination."
Ulemper: "Did not appreciate the flight attendants at all. VERY rude staff. Not considerate by making everyone wait a LONG time to serve food, which was not served in a friendly manner at all. It was quite obvious they did NOT care about our comfort or experience. Would NOT recommend unless I'm desperate and feel like being around people who hate their job and want me to know it."
Fordeler: "they gave me a row with all three seats open so I could sleep on the way home on a red eye. Absolutely excellent crew."
Fordeler: "Economy plus seating for free. Checking in early has its benefits since you get the extra legroom perks without having to pay for it."
Ulemper: "An hour delay for boarding due to computer problems, but these things happen from time to time."
Fordeler: "Snacks were good for a short flight"
Ulemper: "Flight was delayed and overbooked. It wasnt the first time the flight was delayed. Flight going was also delayed. Attendants seemed to be in a bit of bad mood but were overall ok i guess. It was a short flight so it didnt matter."
Ulemper: "30 minute flight delay due to late inbound aircraft. Fortunately, we were able to make up for the lost time in flight."
Fordeler: "The flight attendants were great."
Ulemper: "My flight was late and I missed my connecting flight. The next flight I got put on was delayed several times. I'm in the military and I was late checking into my command."
Fordeler: "They changed my flight"
Ulemper: "Flight was delayed but they did put me on an empty flight leaving earlier but never switched my luggage to the new flight"
Fordeler: "Good legroom. Did not feel cramped"
Ulemper: "No access to movies because my earbuds would not plug into the hole for them. All food was nasty, inedible. Breakfast so bad even the smell of it polluted the cabin for the remainder of the flight. Just a cold ham or turkey and cheese sandwich would have been preferable. Attention from flight attendants was haphazard at best. Chose this flight because of good flight times but in future will avoid United if at all possible."
Ulemper: "They kept delaying this flight but not telling us. First it was delayed to 6:50; at 6:51 I asked whether it was further delayed and was told no, we were about to board. Five minutes later the screen said 7:15 (and later, 7:35); at no point was there any announcement about these further delays. They then stowed carry-on luggage below, so passengers lost access to any entertainment in their carry-on. There was no entertainment on board."
Fordeler: "Easy quick boarding - attendants seemed to watch and keep the misc items from going into the overhead."
Ulemper: "Being woken up to see if I wanted water or food"
Fordeler: "Fantastic minus the fact this flight was canceled without any notification."
Ulemper: "I wasn't notified that my flight was cancelled until I tried to check in online a few hours before. Then I was booked on a terrible next day combination. I had to book with another carrier for $400. I missed out on time and money."
Fordeler: "The first leg of the trip was very good and no complaints. Food and entertainment-N/A"
Ulemper: "Perhaps the people who have a tight connection could be allowed off of the plane first. I only had a half hour layover so by the time I got to the proper gate, I had missed my flight and had to wait eight hours for the next flight ."
Ulemper: "United's inefficient practices resulted in a missed connection for which they did nothing to compensate me."
Fordeler: "Free new release movies available for free. Pretty good for a domestic flight. Lots of choices to choose from. Staffs were friendly, helpful, and attentive."
Ulemper: "No spaces left for carry-on luggage, even if I was able to put mine away. I felt bad for those after me."
Fordeler: "Please do a better job of keeping your customers informed about cancellations of flights in the event of a storm or emergency..."
Ulemper: "No one try to reach out to me let me know my flight was canceled I had to find that out on the day I was supposed to travel"
Ulemper: "There seem to always be delays on my united flights. This flight was delayed about 30-45 minutes with no major apologies or some type of compensation from them. Even a food voucher or a free alcoholic beverage would've been nice."
Fordeler: "The crew was fantastic"
Ulemper: "I really didn't like how the TVs were running to make you think you could watch whatever you want but then you had to pay. No one is going to pay for such a short flight, it would be really nice to offer it for free."
Fordeler: "We were upgraded to first class and we made the flight, though we had to run."
Ulemper: "Running for the flight because the gate was at the end."
Ulemper: "The fact that not only was my flight cancelled but so was its replacement with no explanation."
Ulemper: "There's no spave at all between your seat and the one in Front of you. I couldn't leave my seat to go to the restrooms without shamefully jumping into the two gentlemen's sitting next to me"
Ulemper: "The flight was delayed multiple times causing me to have to literally run across airport to catch international connecting flight. Gate crew did very little to assist me in securing an alternate flight. On board crew did little to assist me in finding out information and getting me off the plane quickly to get to my connecting flight. Overall they showed little empathy and customer service."
Fordeler: "Crew was attentive. I liked the wifi option to watch movies"
Ulemper: "Didn't like that I paid to upgrade my seat for more legroom but another person saw the empty seat next to me moved into it without paying and crew did nothing about it. Also paid $50 extra for priority boarding and security but was informed by the airport staff in Aruba that it didn't apply for that airport. Seats are a little tight"