My lay over was changed so that my flight was boarding on the opposite side of the airport at the same minute I was walking through the gangway getting off my first flight. I took screen shots of the times and it was alarming to say the least.
Fordeler: "Crew was wonderful"
Ulemper: "For this COVID to be over"
Fordeler: "Everything except the delay was fine, not extraordinary."
Ulemper: "7-hour flight delay. If this was a European flight we would have been entitled to at least $250 for our inconvenience. We were not offered anything to compensate us for a 7hour delay, which was ridiculous."
Ulemper: "just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable"
Fordeler: "It was ok"
Ulemper: "Seat the family together"
Fordeler: "The crew was understanding and sympathetic to the customer's frustration with a delayed flight."
Ulemper: "Delta should have figured out a way to not delay the flight. Every flight was delayed."
Fordeler: "Crew very good"
Ulemper: "Breakfast sandwich was close to tasteless; all bread, very very little filling."
Fordeler: "Crew was great especially Fawn. Best flight attendant I’ve had."
Ulemper: "I feel like all the problems the aircraft had it should've been repaired before trying to use it, upon boarding they told us the left engine had to be started from an external source, as a new flyer that was terrifying to hear"
Fordeler: "VERY small plane and small narrow seats"
Ulemper: "Yes...not change my flight at the last minute and causing me to miss my connecting flight. Then making me reschedule my flight with only options that I now have (2) layover and then arrive in Korea another day later, that then caused me to miss my college orientation day!"
Fordeler: "the crew was excellent the boarding was satisfactory"
Ulemper: "everything was from satisfactory to excellent"
Fordeler: "I liked that I had a exit row seat"
Ulemper: "If I didn’t have to tap to my inner Usain Bolt to get to the gate in time"
Fordeler: "Nice crew"
Ulemper: "Late flight due to ground hold EWR. Two screaming kids immediately behind me."
Ulemper: "WiFi never connects food"
Fordeler: "The staff are great very nice pleasant"
Ulemper: "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"
Fordeler: "Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable."
Ulemper: "Very old plane, 767-300. The bathrooms needed a better and more thorough renovation."
Fordeler: "The food was good Flight was on time plane was clean loved the crew! Flew out with them, and returned with them... so that was nice!"
Ulemper: "Not knowing we were being bused to plane from Terminal Boarded early because of it, created a bit of chaos and panic My tv was broken- worked intermittently need connector for iphone ear buds - should have universal ports"
Ulemper: "Need vegetarian meal in first class"
Fordeler: "Seats more comfortable, plan wasn’t too full"
Ulemper: "No charging port for cellphone."
Fordeler: "Everything. Very nice accommodating ok"
Fordeler: "Crew and boarding were great, which I expect from a premium carrier like delta."
Ulemper: "Perfect day outside, not a busy day or time to fly. The email forbhe plane being late was was too last minute. A heads up sooner would have been nice. That way we’re not waiting at the airport."
Fordeler: "drink carts came around twice"
Ulemper: "Even though there were sunchips available, they were not giving them out to everyone. Only the people that paid up in coach got the sun chips. The rest of us got these sad bag of pretzels and cheesey snacks. So sad. Why wouldn't Delta offer the same snacks to everyone? Seems like such a small additional cost compared to such an offensive action. The money you save is certainly lost in bad publicity."
Fordeler: "The staff was efficient and kind"
Ulemper: "The plane was late for weather reasons and they overbooked the flight they had to offer $400 for next flight wasn’t until the next morning.. no entertainment system on plane"
Ulemper: "No LCD screen for entertainment."
Fordeler: "Personnel was friendly and accommodating"
Ulemper: "Delayed half hour and no leg room"
Fordeler: "Smooth flight"
Ulemper: "45 minute delay (due to airport, not airline"
Fordeler: "Power outlets, snacks, beverages."
Ulemper: "Boarding (goes faster if the rear of the plane boards first), delay, insufficient space at seat, no advance notification of needed app for entertainment access, app not available on kindle fires."
Fordeler: "Crew was nice. Flight very smooth"
Ulemper: "We had to get seats at boarding because of the flight delay. She offered us two seats in the back. I knew they don't pushback so I said no. She had given the woman ahead of me two seats in comfort plus. Did not offer that and was rude. There were at least a few empty seats in that area. As a courtesy to us having 1)been delayed in Costa Rica. And then 2) a long wait for the connecting flight in Atlanta it would have been reasonable to offer those seats. Which remained empty"
Fordeler: "Boarding was quick. Staff and crew were friendly. Everything went well despite the 30 min delay we had on the runway. They gave us snacks and we ended up still arriving on time."
Fordeler: "Convince of the online apps and the TSA precheck"
Ulemper: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."
Fordeler: "Flight attendants were friendly."
Ulemper: "Coffee was bad and was luke warm!! It was very cold in the cabin and then really warm."
Ulemper: "Delay and inoperative Sattelite TV"
Fordeler: "Nice regional jet!"
Ulemper: "It was a regional jet..."
Fordeler: "Variety of entertainment options, much was complementary, which was definitely a neat addition."
Ulemper: "There was a bit of a delay right before boarding, which was not the airline's fault, but air traffic control at the destination. Unfortunate, but things happen."
Fordeler: "The first class section wasn't claustrophobic, as some Delta first class sections are. The seats were relatively new, and had good size screens for watching a movie on the long flight."
Ulemper: "The plane had not been cleaned well in between flights, so there was a sticky substance on the armrest."
Ulemper: "Late flight without any compensation for our trouble"
Fordeler: "the inflight service and the quality of food was outstanding."
Ulemper: "some choice of indian movies would be appreciated."
Fordeler: "I liked the boarding process."
Ulemper: "Bigger seats are more helpful."
Fordeler: "Boarding was efficient"
Ulemper: "My luggage didn't arrive with me"
Fordeler: "Polite and efficient"
Fordeler: "The crew was very accommodating and helpful and the new entertainment systems with the free movies are awesome. Because of the heat in the cabin we received additional beverage service and follow up waters"
Ulemper: "The air above my seat wasn't working for the duration of the flight and there were problems with the air throughout the cabin so it was uncomfortably warm for the whole flight."
Fordeler: "I'm not sure but it seemed as though the isle was wider than before or other airlines. It looks as nice not having the beverage cart hit my elbow when it went down the isle."
Fordeler: "Like the smaller plane: less craziness!"
Ulemper: "Would've been better without the delay, but the aircraft was late getting to Atlanta."
Ulemper: "I did not like the fact that I have been with Delta for years and their response to me about booking my flight and using the payment method was they are working on it and there is nothing they can do. They would not even offer to hold my flight for 24 hours in case they fixed the issue within that time frame. It was very disappointing."
Ulemper: "I loked everything in my trip"
Ulemper: "Was delayed 1.5hrs"
Fordeler: "Food in first class was quite good. Flight was smooth, and arrived early."
Ulemper: "The boarding agents lost control of the crowd form the get go. The first class cabin crew on our side of the plane was inattentive, though it appeared on the other half of the plane the crew was very attentive. This is one of the poorer first class seats in the industry. The "lie flat" seat is just that, a lie. It is pitched at an angle, though not as steep as some. Foot cubby is narrow and constrictive, bordering on claustrophobic."
Fordeler: "Great crew and service. Drink were served all the time. Everyone was extra nice"
Ulemper: "Small cramped and uncomfortable plane."
Check in working effective. Kind cabin personnel . Not too note storage place inside for carry on luggage .
On Long international flights should be often snack services
Ulemper: "Food, entertainment program, pillows and blankets would have been nice,"
Fordeler: "The flight attendants were stellar--polite, respectful, helpful, attentive. I want to particularly commend the attendant who, after I notified her that someone was very ill in the adjacent bathroom, stood discreetly nearby and offered the person a glass of water when he emerged. Very considerate."
Ulemper: "The transfer was a horrible, stressful experience. We knew it as a short connection but Lufthansa had accepted it. On our outward bound flight three weeks earlier, we were all met and escorted swiftly by a flight attendant from the first leg plane (EWR-MUN) to the second leg plane (MUN-Nice) to ensure that we all made it onboard. Impressive. On our return journey, no such luck! No attendant to meet us, and a huge line at immigration, full of panicked and stressed-out passengers jockeying for position, with no-one from ANY airline there to do a triage for those with the shortest connections. Ridiculous. In addition, the passport-scanning machines were very slow and quirky. My own passport was rejected because there was no evidence I had passed through Munich on my outward bound journey!! RIDICULOUS. I managed to slip through to a human being and begged the immigration officer to let me go through with my husband, who had had no such problem. The officer told me he could not find a stamp from my earlier transit through!!! Eventually I suppose he did because he let me through. The stamp was there, I found it, but it had been sloppily applied and was half off the page...hence the rejection by the scanner. We made the flight by minutes. NOT GOOD! Surely Lufthansa could do better in their own country???"
Ulemper: "Everything was excellent! I will be flying with them again!"
Fordeler: "The crew"
Ulemper: "The seat space and food"
Ulemper: "People in economy who have no common sense and put their seat all the way back into the personal space of the person sitting behind them. They should not be able to recline that far. If they need that much room take first class."
Fordeler: "Crew were very good and helpful. Efficient and very helpful."
Ulemper: "It looks like Lufthansa has decided to make business class more like "Premium Economy" with lie flat seats. 1) Food was very average with very little selection. 2) Dessert was a joke - other airlines have ice cream sundaes 3) NO HANDICAP BATHROOM. Must be illegal. FAA require Disability access by Disabilities Act. 4) Amenities kit - worst I have seen in all the airlines I have traveled. 5) Snack bar - No selection, just small chocolate, water and orange juice. Even economy planes like Jet Blue have better selection. German people are getting used to mediocrity and I am surprised. World class airline with cheap customer side product. Don't cut costs on things that customers see, touch and eat. To add to that, my mother in law is handicapped. When transferring her to the gate, they took her in a bus and did not strap the wheel chairs next to her chair. All of them fell on her - YES! THEY ALL FELL FROM A HEIGHT ON A HANDICAPPED PERSON WHO HAS ARTHRITIS AND IN PAIN ALL THE TIME. Damaged her knee joints. This is why we travel business class - and they hurt her more than if we took her our selves."
Fordeler: "On time with excellent care by staff"
Ulemper: "Long walk on the airport for connecting flight"
Fordeler: "Nice crew."
Ulemper: "Very cold. Always very cold in premium economy section on LH 747-8."
Fordeler: "I liked the part of entertainment, bunch of free movies we could watch"
Ulemper: "the Meals. It could have been perfect when there was other options than vegetarian."
Fordeler: "Prior flight from Zagreb to Munich was delayed 1 hour due to inclement weather - not the airline's fault. However although I made my connecting flight, my suitcase didn't. I'm writing this the next day & waiting for my suitcase to be delivered."
Ulemper: "There was no announcement about the delay & the reason why. We found out by reading the board. The passengers found out from each other what caused the delay. Passengers would experience less anxiety if they were informed what's going on."
Fordeler: "Comfortable with good food, drink, entertainment and service. Flight left on time."
Ulemper: "Flight was delayed getting out and when we landed we were stuck on the tarmac for an hour so our connecting flight was missed. The person at the Lufthansa desk left at EWR so there was no one to talk to about vouchers for our cancelled flight. Also I never received an email update about my upgrade request contrary to the email I received saying that I would get an update. I would not fly again on Lufthansa."
Fordeler: "Great aircraft"
Ulemper: "Waiting for arrival gate"
Fordeler: "The plane was cleaner that most other ones and the seating configuration made it easy to get comfortable during the flight."
Ulemper: "The flight was delayed with no explanation or announcement as to why. The flight attendants only passed the beverage cart or served water when serving the meals during the 9-hour flight. At no other time did they check to see if the passengers wanted a beverage."
Fordeler: "The crew was competent and friendly. Once we missed our connection, the "help desk" was accommodating, though we had to stand in line for a long, long time before they could help us."
Ulemper: "We were delayed leaving Munich and the pilot simply said he had no explanation. The delay, combined with massive dysfunction at the Newark airport, caused us to miss our connection to RDU. We ended up in an airport hotel where we caught four hours' sleep before returning to the airport. Newark airport is the worst I've ever experienced. Getting our passports stamped took more than an hour. There were five officials there to clear five or six hundred U.S. passport holders. Then, the TSA people were rude, inefficient, and achingly slow. Overall, it was a horrible experience."
Fordeler: "One of the crew members, a male, was very nice."
Ulemper: "•We boarded and consequently landed late, which caused my cousin to miss his connecting flight, coupled with the long customs process upon landing. There was no accommodation given to my cousin so I have to take him back home with me and then drive 2 hours tomorrow morning to bring him back for his new flight. •The charger ports for our seats were not working, which means we were 8 hours + without a phone. •One female flight attendant had a bad attitude and dropped pretzels in my lap after I turned to quickly ask my cousin a question regarding what drink he wanted. •The plane landing was one of the most reckless I’d ever witnessed."
Ulemper: "We sat at a very very bad seats. No space for the legs. And when we wanted to go to the rest room it was so narow we couldn't get out or up."
Fordeler: "Upgraded from premium to Business class. Very good service and a good night slep."
Fordeler: "I liked having the option to upgrade to a Premium Economy seat for this long flight. It made a big difference in my comfort during the flight."
Fordeler: "Clean and efficient. Great service."
Ulemper: "Crowded seating. Need better headphones."
Fordeler: "While seat did give more leg room, we were still squashed. the guy next to me was a little on the heavy side and he could barely fit in the seat. We had no place to put our arms."
Ulemper: "we had to go down stairs to gain access to plane; they waited forever to board. supper selections were mediocre at best."
Fordeler: "Convenient connections, fantastic airport, new aircraft with many large toilets in lower deck, super professional crew, really make a big difference when travelling 9 hours with 3 young kids."
Fordeler: "Efficient and pleasant service."
Fordeler: "Top notch in-flight entertainment. Chicken meal was not bad. Friendly crew"
Ulemper: "These flights in and out of Newark have the tightest leg room I've been on. I feel bad for tall passengers. The boarding gate from Düsseldorf was way too crowded."
Fordeler: "crew, food, seat location, service."
Ulemper: "Entertainment selections were limited."
Fordeler: "Was served food and drinks for a 2 hr flight between OTP and MUC. Who else does this? My mom was offered transportation assistance throughout the entire flight. Preboarding on every leg of the flight"
Ulemper: "Since I was sitting among the last seats, they ran out of.chicken and I had to settle for spinach filled ravioli. This is the only minor issue."
Fordeler: "Love crew & very clean"
Ulemper: "Need better food options for vegans"
Ulemper: "The whole trip was a nightmare. I go out of my way to NOT fly United, In this case Lufthansa somehow just sold the ticket and United was flying it and as usual it was horrendous. We had to be re-routed via 3 separate flights jus to make our international connection thanks to our initial flight being moved up 2 hours EARLY. They closed the door in our faces. That added 8 hours of travel time to our trip which I had booked to minimize travel time as I was traveling with pets. United is the WORST."
Fordeler: "Crew was nice"
Ulemper: "Flight was delayed which caused us to miss our next flight. This was a huge inconvenience. When we were in line to get our hotel they did not help the people who were first in line. We were in the middle of the line, but got everything organized for us LAST."
Fordeler: "Entertainment options were good and varied."
Ulemper: "We were significantly delayed on take-off, landing, and taxi to our gate, and the staff was very rude about the whole ordeal. One flight attended shouted at us over the intercom several times. I won't be flying Lufthansa again. The food was inedible and the seats were horrible."
Fordeler: "see above"
Ulemper: "see above"
Fordeler: "everything from the boarding and check-in process to in flight comfort."
Fordeler: "- Right before boarding, a fantastic agent helped us move seats, and was extremely kind. - Food is not bad - Crew was very nice."
Ulemper: "- We cannot choose our seats online! You would expect that if you are flying from Germany to the US, they would allow you to do that. - My husband and I booked the flight together, and were assigned two separate seats, with 20 rows of distance! - Our video monitors were frozen mid-flight...."
Fordeler: "Love the variety of entertainment options on such a long flight. The food is always so good, you make me feel so cared for."
Fordeler: "The politeness and friendly demenor of the LH crew is very refreshing and makes for easing the stress of a long journey. The seating arrangement and the below deck toilets were also nice. Seating next to toilets is never comfortable and moving them downstairs is a great idea,"
Ulemper: "The seats are even smaller than the ones on small planes; Almost impossible to move even though i'm not a big person by any means;"
Fordeler: "Larger than expected in room. Lots of movie options. Food was pretty good"
Ulemper: "Layover was short so they said to tell the crew and they would help. They did not. Missed my connecting flight due to their delay leaving Frankfurt and no assistance given."
Fordeler: "The service was excellent, drinks, food and snacks were offered frequently, the crew is professional and friendly. This was one of the best flights I've experienced in a long time. Thank you!"
Ulemper: "Impossible to select seats online because of technical issues thus our family got spread all over the plane in middle seat. Our next connecting flight got cancelled without notice so we got booked on the next flight 3 hours later. My complain on their web site after this poor trip has been acknowledged automatically but completely ignored by the customer service."
Fordeler: "Crew was beyond standard. Very nice and friendly and always accommodating."
Ulemper: "They ran out of vegetarian meals."
Ulemper: "The descent was very uneven, with long sudden drops in altitude. The touchdown was hard enough, but much worse was the apparent loss of control immediately afterward as the plane swerved left and right for 5-10 sec. No acknowledgement or explanation was given by the crew."
Ulemper: "When i left munich to newark i found out crew of lufftusa was very rude with me during check in."
Fordeler: "In terms of things I liked flying with UA998 from Brussels to EWR: The boarding staff at Brussels airport was helpful, courteous and knowledgeable. Boarding procedure was smooth even with the extra security screening at the gate."
Ulemper: "It was quickly clear to me that the passengers where simply an inconvenience to some of the crew on UA998. As an example I fell asleep during take off and woke up in the middle of the meal service. The cart was only a couple of rows behind me in the half-ful Economy Plus section so I got up and tried to get the attention of the staff. The lady turned around and confirmed that "I had woken up" with a sigh, as is not only was it inconvenient to her that I was a sleep, now I had the nerves to actually ask for a meal. She presented me with the options of pasta and chicken and I politely asked what they where served with. She straight out said that "she really did not know that" and asked me to make a choice. I wont get into any other examples, the machine was half full at best and there was no stress, so frustrating to be treated like you are an inconvenience to the USA based staff who clearly just wanted to be left alone. The entertainment system barely worked, the touch monitor was very hard to operate - the pressure sensitive functionality was not working properly but I managed to get to my movie and avoid the Chinese subtitles in the third try. I fly United because it's part of Star Alliance, but otherwise I would try and avoid at all cost."
Ulemper: "Whole experience with them was a nightmare and is still ongoing. They won't help me so I had to turn to Amex to settle everything and get my money back. Unbelievable. The airport had to close due to an emergency, that's out of Lufthansa's hands I obviously understand that. However, the way we were "helped" through all of this was unbelievable- over two and a half hours of phone calls with them, while in Europe (so paying God knows what per minute), 4 hours to get my luggage back so we could leave, absolutely no one from Lufthansa around to help or even tell us what's going on, put us on a flight the following day with two layovers now (paid more for only one layover but what can I do). Next day, at Alitalia gate (Lufthansa put me on an itinerary with flights from Alitalia, Lufthansa and United) had to pay AGAIN to check the bag that I had just paid to check the previous day where we did not end up flying anywhere (showed Alitalia the receipt, they didn't care in the slightest and said its Lufthansas problem, 0 stars for them as well), either way finally got through our 2 layovers, only to discover the final leg of our trip (United/ Lufthansa flight) is delayed 3 hours. Just about to board, now it's delayed another 5 hours. Because we were short a pilot...... Short a pilot, really....? Ended up getting home at 2am on a work night, completely jet lagged and utterly exhausted from being in an airport for 2 straight days. Supposed to get compensation as per United flight crew, only I put my ticket information in the website and it doesn't work for me of course because I have a Lufthansa ticket. No one cares, no one helps, now it's time for Amex to step in and get all of my money back."
Fordeler: "I liked that Lufthansa was able to get me a flight home on the day planned in spite of the strike. I love Lufthansa's customer service. The flight was excellent. As usual the fight attendants were great. They worked together to get every thing done and make passengers comfortable. I prefer to fly Lufthansa"
Ulemper: "There were many empty seats in the economy plus section. Once in flight passengers were offered an upgrade but it was still about 300 dollars. I understand that if the price for an upgrade dropped once in flight people would just wait until then to upgrade. However, I think something should be done differently somehow. If economy plus is frequently not full then please consider refiguring your planes to give regular economy just a bit more space, even an inch or two would make it nicer. At the end of our flight the passenger behind me was crying because of pain in her jaw and face. The flight attendants were very attentive, and did all the right things. Except they advised the passenger to see a dentist before her flight home. They should know that sinus pressure, or pain from a sinus infection, can feel like a tooth problem. Just FYI. A suggestion to visit an urgent care center that day would be more appropriate. An urgent care center would be able to take care of sinus problems (she sat behind me for a transatlantic flight I can tell you she had some). An urgent care center would also be able to refer her to another provider as needed."
Fordeler: "On time, no drama"
Ulemper: "Food wasn't good"
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
Fordeler: "Staff were polite"
Ulemper: "The seating space is horrendous, I am 5 ft 8 and felt like I was sitting with my knees at my chest, horrible horrible seating"
Fordeler: "Salimos a tiempo . El business es muy confortable"
Ulemper: "La comida horrible . No se limpian los baños"
Ulemper: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Ulemper: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Fordeler: "Decent price for economy comfort seat, 4A."
Ulemper: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Fordeler: "Loved the smooth ride."
Ulemper: "Bathroom was pretty nasty"
Fordeler: "Great crew."
Ulemper: "Ran out of business class meal. Substituted a Econ class."
Fordeler: "The crew were excellent and seats were comfy."
Ulemper: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Fordeler: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Ulemper: "Not being to help on the ground in Copenhagen with delta issues"
Ulemper: "Flight got cancelled"
Fordeler: "Reclinable seats."
Ulemper: "The food!! The lights could be dimmed as it was a night flight."
Fordeler: "Likte at det var punktlig og at de serverte drikke"
Ulemper: "Flight got delayed 30 minutes"
Fordeler: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Fordeler: "Reasonable space in economy class seats"
Ulemper: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
Ulemper: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Fordeler: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Ulemper: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."
Fordeler: "The seat was a little uncomfortable but the crew were amazing."
Fordeler: "Crew was very engaging and service was good."
Ulemper: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Fordeler: "My seat at the window was great and the staff really friendly and courteous!"
Fordeler: "On time and friendly crew"
Ulemper: "Boarding needs improvement"
Fordeler: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
Fordeler: "The constant smile conferred by flight attendants through the entire flight."
Ulemper: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Fordeler: "Gaps between seats are very narrow."
Ulemper: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Fordeler: "Crew was awesome"
Fordeler: "Very friendly and helpful crew."
Fordeler: "The staff tried to help me when it was evident we would not arrive on time"
Ulemper: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Fordeler: "The crew was efficient. Flight left on time. Food and wine served."
Ulemper: "No entertainment."
Fordeler: "Crew was great, very nice"
Ulemper: "Not enough legroom"
Fordeler: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Ulemper: "Can't think of anything."
Fordeler: "Food and staff behaviour"
Ulemper: "Flight was cancelled."
Fordeler: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Fordeler: "The leg room, was surprisingly roomy"
Ulemper: "The food and that there was no entertainment."
Ulemper: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Fordeler: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Ulemper: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Ulemper: "Please Endeavour to put the expiration date on the food served in the flight."
Ulemper: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Ulemper: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Fordeler: "Very friendly and helpful personnel."
Fordeler: "My bagage broke"
Ulemper: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"
Fordeler: "Service impeccable!"
Ulemper: "They have one line of executive class after the kitchen and toilet, is very noisy."
Fordeler: "Excellent experience with the cabin crew."
Ulemper: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Fordeler: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Ulemper: "I don’t like the limited choice of drinks on these short KLM flights."
Ulemper: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Fordeler: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Ulemper: "Not much to comment on here."
Ulemper: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
SAS er i ferd med å bli håpløst utdatert for business reisende, dessverre. Man kaller det Plus og selger det inn som en business class, men det er jo bare tull... Reise fra CPH til Island var med Icelandair, full business og topp service, reise fra Reykjavik til Oslo, med SAS, var et svært gammelt fly, gamle og dårlige seter, fullt av mennesker som sild i tønne og dårlig mat. Mens flyet fra Oslo til Stavanger var nytt, alt var bedre men det burde vært motsatt; lengre distanser, bedre komfort, for fullt betalende passasjerer, men det tenker ikke SAS på. Jeg faser ut SAS fra nå av og vil fly mest mulig med andre selskap ut fra Stavanger, så det blir nok mer KLM fra nå av..
Fordeler: "I liked the service and the food"
Ulemper: "The lack of movie choices"
Ulemper: "At det var INNMARI varmt i flyet til vi kom oppi lufta At det var et ganske fullt, trangt, bittelite fly"
Fordeler: "Good service"
Ulemper: "That we had to pay for checked bagage on the return flight (Copenhagen to Newark) was an unpleasant and expensive surprise. In the 25+ years I have flown trans Atlantic with SAS, this is the first time that I’ve had to pay for luggage. No pre-warning .... :-(."
Ulemper: "Seats weren't that comfortable."
Ulemper: "When we checked in for the return flight in CPH we learned that our return ticket was “light” ie it did not include luggage. we were not informed about this, we did not request a ‘light” return ticket, and...why would we when we checked luggage flying over? We’d like the usd100 refunded"
Fordeler: "Crew was amazing. Seat was better then usual."
Ulemper: "Don’t make us pay for our drinks."
Ulemper: "Again we had to climb down stairs with our luggage to get to the boarding area, then we had the typical ramp. What is it with Europe and stairs? If you have any issues beware. You better be strong and fit to fly in Europe. Not too many luxuries."
Fordeler: "The food was amazing"
Ulemper: "The seats could have more space"
Fordeler: "SAS oversjøisk er nesten alltid veldig bra"
Ulemper: "Don't remember this flight"
Ulemper: "Spørsmål om underholdning og mat bør få et valg med «ikke relevant»"
Fordeler: "SAS handles their business very professionally. Entertainment is great, purchasing seats with extra room is affordable. Reliable service."
Ulemper: "Seats are extremely uncomfortable, especially for an 8+ hour flight."
Fordeler: "Guess what, we took off and arrived on time!"
Ulemper: "Attitude of staff, cleanliness of cabin, actual cod fish (not tilapia/suay) etc. For dinner. Good Swedish scotch too"
Fordeler: "The crew was great! and food was good!"
Ulemper: "Not enough movie choices. Coach seats a little uncomfortable."
Fordeler: "Efficient, on-time service; plenty of overhead storage room."
Ulemper: "Small cramped seats were inappropriate for an international flight."
Ulemper: "the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience."
Fordeler: "Business class lounge excellent. People who helped with the wheelchair were excellent."
Ulemper: "In a wheelchair. Check in was terrible and rude. The fact that SAS did not allow us to bring my electric chair directly to the gate was absurd (only airline in the world that did that). The fact that it was not at the gate when we arrived in Newark surprised even the SAS Gate agents. Had to go to baggage and collect it in oversize baggage. Will not fly SAS again until that policy has changed."
Fordeler: "The food was great and the staff were excellent."
Ulemper: "The entertainment selection was limited and there were no live channels - just prerecorded content"
Fordeler: "Good food and a good entertainment system that comes with plenty of options. I really like that SAS doesn’t go for your wallet for every bag like jus about EVERY AMERICAN CARRIER!"
Ulemper: "Leg room could be more generous but then again I’m 6’3” so it is what it is."
Fordeler: "Food was good and so was the entertainment on board"
Ulemper: "Issues with boarding due to problems with brakes so flight was delayed by 3 hours. No food or drinks were offered"
Fordeler: "Seat was much more comfortable than the first flight, flight attendants were more polite, food was ok, entertainment was adequate, overall not bad."
Ulemper: "No major complaints on this flight."
Ulemper: "Check in was unorganized--many of us had tickets with unassigned seats that weren't taken care of till right before the flight. A situation which every system listed us as on standby--even if that wasn't true."
Fordeler: "Nice planes with all the basics you need"
Ulemper: "Terrible food"
Fordeler: "Plane was clean, flight staff was friendly."
Ulemper: "No problems!"
Fordeler: "The food was excellent and the flight was smooth."
Ulemper: "No entertainment. They didn't notify us that there was no wifi until 5 minutes before we boarded. Being older than the electronic age, I did not have movies or games on my phone. Had we had earlier notice, I would have had time to hit the book store. Since the flight was delayed an hour, they had plenty of time to notify us earlier than just before boarding. An 8.5 hour flight without entertainment made the experience unpleasant."
Fordeler: "Setene er behagelige, og selv i SAS Go er det mulig å legge setene lenger ned enn jeg er vant til hos en del andre flyselskaper i samme seteklasse."
Ulemper: "Det er ikke mulig å bestille spesialmåltid samtidig med billettene, man må ringe. Dette virker unødvendig tungvint, spesielt med tanke på at det var ekstra lang ventetid hos kundeservice i den aktuelle perioden. Heldigvis var det mulig å få hjelp via Facebook, men det er visst ikke vanlig."
Fordeler: "Good legroom good food in early"
Ulemper: "Waiting area at gate to small not jalf as much seating as needed"
Ulemper: "Forsinkelse Lite utvalg av mat"
Ulemper: "Planes are getting old. Seats are not the most comfortable."
Fordeler: "Good choice of movies."
Ulemper: "I was seated between two families with two babies on board so there was little room for me to rest since there was a lot of movement."
Fordeler: "The plane was neat, clean and well maintained. The food was very good. The crew was professional and friendly. Based on my experience this is a top-notch airline."
Fordeler: "SAS tilbyr forutsigbart god o tilstrekkelig service i alle avseende."
Ulemper: "Der var alt for litt mat å kjøpe ombord, tok slutt ... unødvendig irriterende på morgenfly."
Fordeler: "Fish was excellent, flight attendant gave me free wifi after after I had an issue to pay w my card, I was let through express security in copenhagen, US border protection was fast and easy."
Ulemper: "I didn't get a window seat and it was a little bit tight."
Fordeler: "nothing exceptional but the attendant did give us some water for free."
Ulemper: "This is a non frills flight and that was expected but I NEVER expected to pay for bags to be checked on an international flight. 66 Euro per bag. It was the first time I had paid for checked bags on an international flight. I will look elsewhere next time."
Ulemper: "Spørsmål om mat og underholdning bør få et alternativ med "ikke relevant" eller lignende, siden det mat evt må kjøpes og siden underholdning ikke alltid er et tilbud."
Ulemper: "Mat og underholdning er enten valgfritt (kan kjøpes) eller ikke-eksisterende og spørsmålene bør derfor kunne besvarer med "ikke relevant" eller lignende"
Fordeler: "Crew was efficient; cabin was clean."
Ulemper: "Seating was tight and uncomfortable. Seat cushions felt thin, we could feel the seat frames, and there was too little space between the rows. Food was lame and over cooked."
Fordeler: "Hyggelig personale"
Ulemper: "Dårlig luft."
Ulemper: "Unfortunately we had to postpone our trip due to a family crisis. I called in an attempt to receive a voucher or some credit. I was advised that a change was possible, but that with penalties and taxes, it would amount to MORE than the price of the ticket. Hell of a way to run a railroad!....speaking of railroads, that gives me an idea for when we reschedule!!"
Fordeler: "Even though this was an older model plane, the cabin at least did not feel like an oven, which was the case when we flew SAS to Copenhagen."
Ulemper: "This was a 9 hour flight where if the lights were off, a baby would sleep. Instead, the lights were left on to encourage the purchase of food/drink and airmail knick knacks."
Fordeler: "I would have like to have more options and live news an sporting activities on the flight."
Fordeler: "The crew was friendly."
Ulemper: "The crew forgot to start serving the final meal until 40 minutes before we landed which resulted in them nearly throwing food at people so that they could quickly get through the plane and sit again before descent. I was not able to choose my seat and was seated in the back of the plane. Consequently this meant that every parent on the plane with two-year-olds decided that the best place to let them stretch their little legs was back by me. I work with small children so I understand that when they reach that age all they want to do is kick and punch, but I didn't want to end my vacation by having half a dozen two-year-olds punch my leg or try to crawl under my chair as they wandered nearby. I still have bruises."
Fordeler: "On time and smooth travel."
Ulemper: "No choice in dinner items."
Ulemper: "Crew was rude. Had to ask 3 times for a drink before I actually got it and they snarled at me about having to pay. I didn't care about paying, at that pout I would have paid $100 for some water. Seats are RIDICULOUSLY small and when the person in front of you puts their seat back it's impossible to do anything. Forgot having your tray table down."
Fordeler: "Food and movies were great!"
Ulemper: "Couldn't afford a seat with leg space."
Fordeler: "as advertised - premium economy"
Ulemper: "no complaint or concern"
More meals in flight - one meal is not enough for an 8hr flight
Hyggelige og effektive ansatte. Derimot er flyene til og fra Oslo alltid forsinket og i vår tilfelle var det på 25 minutter. I tillegg, er kabinene på enkelte fly delvis utdaterte, smart å sjekke på forhold hva slags fly du skal fly med. Ellers er det er svært bra selskap som jeg anbefaler å bruke.
Ulemper: "Entertainment system was not working on all seats"
Fordeler: "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
Ulemper: "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"
Ulemper: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Fordeler: "The crew was excellent and surprisingly the seats were comfortable."
Ulemper: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
Ulemper: "Crew on the ground was very rude"
Ulemper: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."
Ulemper: "The craft is a bit old. Harsh landing."
Fordeler: "Air. France usual"
Ulemper: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Fordeler: "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."
Ulemper: "Baggage check in was stressful"
Fordeler: "The crew was friendly!"
Ulemper: "Once again no vegetarian options."
Ulemper: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Ulemper: "2 hours delayd and 1 free cup of water-:("
Fordeler: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Fordeler: "Crew was very nice. Food was good and tasty."
Ulemper: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
Fordeler: "On time, staff was nice."
Ulemper: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Fordeler: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Ulemper: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
Ulemper: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."
Ulemper: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
Fordeler: "That I was able to sleep a bit on the flight - and that we gained an hour."
Ulemper: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Ulemper: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
Ulemper: "Airplane delay to take off 1 unknown reason After landing in Paris 50 min sitting inside airplane moving around Late for flight transfer. Sitting in Paris airport 5 hours. Customer service no working. Never fly Air France anymore !"
Fordeler: "Food was Fantastic, Air France the Best on Air."
Ulemper: "Canceled flight—absolutely no notification. Convoluted rebooking in whcuhbhey lies to us about what flights we were actually on. Spent a couple hours at Delta rebooking our trip. Lost prepaid night at hotel and dinner eaecatuon plus day of vacation."
Fordeler: "I like the service. They caring and give snacks, comfort and overall"
Ulemper: "None. I like everything"
Fordeler: "Comfort, food and service are better than average."
Ulemper: "When stewardess opened overhead locker, something fell on my head."
Fordeler: "Speed, professionalism"
Fordeler: "The inflight service"
Ulemper: "The 3 hours delay"
Fordeler: "Punctual, great food in Premium Economy, friendly crew."
Ulemper: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."
Fordeler: "Friendly staff"
Ulemper: "Window pane was broken on my side and I couldn't shut it down. As it was a day flight the sun heated my skin badly"
Fordeler: "Crew was welcoming"
Ulemper: "Space between the seats was too small."
Ulemper: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"
Fordeler: "On time departure and arrival"
Ulemper: "Air France lost my luggage and they can't find it in the computer system."
Fordeler: "Arrived on time"
Ulemper: "Cattle car accommodations"
Fordeler: "Great people"
Ulemper: "It was an hour late"
Fordeler: "Great crew"
Ulemper: "Food could be a bit better. White bread is unhealthy."
Fordeler: "It was clean The crew was very kind Food was very good Flight was on time"
Ulemper: "Seats were exceedingly close Screens for entertainment were small and game controls were difficult to use"
Fordeler: "Boarding sevece was very nice and helpful Thanks so much"
Ulemper: "Late...delayed from algiers"
Fordeler: "The fast boarding."
Ulemper: "The long wait without the air conditioning until our slot in the takeoff list became available."
Fordeler: "Boarded 45 minutes late, and then sat in the plane for another two hours before take off due to a problem with the lie computer. Would have been better to spend that time in the terminal and given credits to buy food, etc. My seat was a regular seat (non exit) and the seat did not recline properly, the USB drive was broken, overall the plane felt unmaintained. The crew was friendly and food was good but I felt not enough was done to accommodate the extra hours we had to wait on the plane."
Fordeler: "The crew were pleasant and most served with a smile. When I was at the back to stretch my legs, one of the crew asked if I wanted coffee or tea since I was not able to get some sleep during the long flight."
Ulemper: "I thought the seat seems a bit short but the leg room is ok."
Fordeler: "The plane is roomy and bright"
Fordeler: "Good service"
Ulemper: "I was not given my original reserve seat and no reason was given"
Fordeler: "Air France is the worst company I have ever flown with. They changed our seats last minute. They where late both flights. Not worth the stress if your layovers are short. Also they took my passport with no explanation of why into another room with out my permission."