Hoteller i Tokyo

Fordeler: First thing you notice when you step inside the hotel is the amazing, spalike scent in the whole hotel. The stuff was so nice and friendly. The view from our room, the pool and the bar is breathtaking.

Ulemper: For iur liking, the mattress was to soft.

Fordeler: The property was in a convenient location and had wonderful views of Tokyo. Rooms were well appointed, albeit smaller (but of course you are in Tokyo). Breakfast was great. Good use of technology in the rooms.

Ulemper: Everything about the property was really nice. Our stay was adversely affected by some really poor advice from the concierge, who sent us to a very overpriced restaurant and led us to believe that the dress code everywhere in Tokyo was very formal, something our booking agent laughingly dispelled the next morning, setting my whole family back at ease. Once we no longer used the concierge we had great food experiences in Tokyo.

Fordeler: Good location and new hotel. Japanese style interior bery nice.

Fordeler: Everything

Ulemper: Nothing

Fordeler: Great high quality hotel. Excellent rooms and facilities. Beds extremely comfortable.

Ulemper: Lots of “rules” spoiled our stay. We were unable to have a drink anywhere in the hotel with our teenage children after 6pm. Under 18s are not allowed to use the pool. Again ridiculous. Over 14 would be a better policy. Extremely expensive for what it was.

Fordeler: I cannot say that I have much experience of ultra-luxurious hotels, but this one is absolutely stunning! You can find everything your heart desires; and the architecture, the interior design and the comfort level provided make it a memorable stay worth your while - and definitely worth the price tag! My sister and I were sad to have to go..

Ulemper: Every little detail is so well taken care of; seriously, we could not find any flaw!

Fordeler: All was perfect !!

Fordeler: It is actually a very nice hotel. The staff were very attentive, technical items in the room was nice and the room was very nicely decorated, The bathroom and water closet with the Toto washlet was also nice.

Ulemper: A third of the room's view was of the roof (of the main building) which was beyond disappointing considering the view was the reason I booked the room. So if the view is important to you, then upgrade the room (which we would have done but was told the hotel was full), check in very early or stay somewhere else. They should market these rooms as partial views to avoid disappointment. Other than that, the room was nice. But then again, there are nice rooms all over Tokyo for a lot less money.

Ulemper: My wife and I went to the pool area where the staff were very rude....WE were told in this huge hotel that only 8 people are allowed in the pool at any time...We were told to stand and wait..after 15 mins we were allowed into the pool, My wife and I got into the spa and no one else was in the spa, i attempted to take a photo of my wife in the spa and a staff member ran out rudely gave me a card telling me no photography ..like what ?? Im taking a picture of my wife in a spa by herself in a hotel we spent $1000 a night for...give me a break....

Fordeler: I enjoyed most everything about this hotel. The room facilities were amazing, it was very clean, modern, staff well trained and discrete although English wasn’t really well spoken. Location is great, many restaurants around and metro line quite close. Great view. A Starbucks and Dean and Deluca in the building. Very classy, breakfast very enjoyable too.

Fordeler: Size of the room, gym

Ulemper: Nothing

Fordeler: everything！

Ulemper: nothing

Fordeler: Clean, pleasant and helpful staff, access to the Tokyo Palace grounds for a walk or a run.

Fordeler: I booked a studio apartment and on arrival we were upgraded to an executive apartment suite. Very luxurious. Separate bedroom. Full size kitchen. Large bathroom and shower. Two toilets. One accessible from the bedroom and the other from the hallway in the living area. Very well appointed with a washer/dryer. Two large screens TVs with english speaking programs. Windows at the front of the building but views only of the skyscraper across the street. Did not use the poop or gym. Breakfast buffet style in the restaurant was good.

Fordeler: First of all, I want to talk about its convenient location. It is literally "connected" to the Otemachi station, so you can easily access to the hotel. Also, I could enjoy the view from the window. I stayed at the top floor so that I could see the whole city, including the Imperial Palace and its garden.

Ulemper: Unfortunately, my credit card didn't work at the first time. After I called several banks and card companies, it turned out it was hotel's mistakes. I managed to pay through the internet link they sent to my email.

Fordeler: Thank you for everythings .

Fordeler: Good design and new

Ulemper: Located in the office area

Fordeler: Staff is incredibly helpful and polite, rooms are very comfortable, spacious, well decorated and with amazing views. Breakfast is very good. Impeccably clean. Great location with direct access to the metro station and plenty of restaurants. Within walking distance to the Tokyo station.

Ulemper: Can’t find any faults except for the single soap bar provided - two would have been better (one for the sink and another for the bathtub).

Fordeler: It’s very near to the Temple and Tokyo Skytree and the staffs were super nice and friendly.

Fordeler: The hotel is 200m away from the Sensoji Tempel and has a lot of restaurants and shops nearby. The room and bathroom are pretty big for Japanese standards. The bed is comfortable and its quite. The staff is very friendly.

Ulemper: There was dust on the furniture. Provided Smartphone getting bright in middle of the night.

Fordeler: clean and near the asakusa station staffs are very helpful quiet as well

Ulemper: a little narrow？ and room service person will not help to tidy up our clothes, cosmetics on the bed and desk, which is totally different from the other hotels where we had been.

Fordeler: I would like to comment on the front line staffs and restaurant that is always helpful and cheerful. they are prompt in assisting our enquiries and also they have kindly assisted to send our wifi pouch that we forgotten via courier when we were at namba. hotel is beautiful, clean and near sensoji temple and the street! We would like to stay here again if we will travel to japan, tokyo. Asakusa is just a wonderful sight! they also have welcome drinks, goodies, internet, drinks from a machine till a certain time, laundry at 3 levels that cost 300 yen, vending machine, ice maker and microwave wave!

Ulemper: depends on which train line you take, the exit can be about 10 mins walk to the hotel but you can take it as a stroll and see the light of asakusa!

Fordeler: Very liked this hotel. Great location in Asakusa - the district, which is interesting both in the middle of the day and also in evenings. All facilities, including ice machine, microwave, vending machines, laundry, and free morning coffee.

Ulemper: Still the small room. Not enough place for cases, and some hangers in the corner instead of the closet.

Fordeler: great spot: footstep from tourist places: Asakusa temple, all the tourist shops, and the river for a cruise

Ulemper: Beware there are several Asakusa stations. 1 is very close to the hotel. the one with the shuttle to/from the airport is about 10-15 min walk, with your luggage, look for exit A2b for elevator. Our son had crutches. we had to book a taxi to get there with the luggage and the crutches.

Fordeler: Frokosten var fantastisk , personalet var utrolig hjelpsomt alt var perfekt

Ulemper: alt var perfekt

Fordeler: Location/clean/staff/room

Ulemper: Bar not very lively

Fordeler: Superb location

Ulemper: Reception was difficult to find - you had to find the elevator and go up a few floors

Fordeler: Beliggenheten er fantastisk. God men litt dyr frokost. Hyggelig personale.

Ulemper: Fikk røykerom uten at dette var opplyst under bookingen.var faktisk litt støvete på rommet. Personalet viste lite initiativ til å løse situasjonen med røykerom.

Fordeler: Location was great. Near Don Quijote and train stations. Room was big and clean. Very happy with the smooth checking in and out.

Ulemper: -

Fordeler: The service and the location

Ulemper: Room size is a little bit small

Fordeler: Sheer luxury and peace above the Tokyo skyline. The staff were incredibly helpful and nothing was too much effort. I can’t describe how much of a special experience it was to stay here. Don’t muck about, book this hotel. Now.

Ulemper: The gold was too bright. Joking, there was nothing we didn’t like.

Fordeler: Great location on top of Tokyo station, friendly staffs, excellent service ! Quiet and comfy environment. Staffs arranged everything for kids, also lovely cookie with eatable coloring pen. and now they can remember Shangri-La!

Fordeler: Everything

Fordeler: Location

Ulemper: Recognition for returning guests

Fordeler: bed is big for my family with 2 kids

Fordeler: Old but luxury hotel, friendly staff

Ulemper: Too expensive

Fordeler: The customer service and luxurious room

Ulemper: I had to leave

Fordeler: We chose Horizon Club rooms which was a delight for relaxing when back at the Hotel. The breakfast and snacks at the club lounge were excellent and the staff most helpful.

Fordeler: Was one of the best hotels I ever stopped in -staff are amazingly helpful-loved the room -food in horizon club lovely and that view is wonderful-loved the little washbag of goodies too -I’m am still using them now

Ulemper: Nothing bad to say was the best start to my trip to Japan -just wish I could have stopped longer

Fordeler: Spacious room, service, clean, location and view of the city.

Fordeler: It was absolutely superb. The staff in the Horizon Club could not have been more helpful. Our room on the 37th floor was large and extremely well presented.

Fordeler: Possibly the best service we've ever had at a hotel. A real gem in the heart of Tokyo. So much to do, see and eat within walking distance.

Ulemper:

Fordeler: Location, staffs, services <3

Ulemper: None.

Fordeler: Everything

Fordeler: Excellent and very friendly staffs and overall service is fantastic. Left our luggage there when we went off for a day, and they were in our new room when we checked in again.

Ulemper: Nothing about the hotel.

Fordeler: Great location, spacious rooms. staff was friendly and hardworking

Ulemper: The breakfast buffet was a disappointment. Price was a little high.

Fordeler: Veldig bra hotell, kommer gjerne igjen. Nydelig frokost, med alt! Hotellet hadde det lille ekstra, bla. mobiltelefon som var til vår disposisjon under oppholdet. Da hadde vi navigering og tilgang til internett hele tiden. Perfekt beliggenhet, i veldig fint strøk. Kort vei til transport, shopping og spisesteder.

Ulemper: Lite rom, og veldig liten seng til 2 voksne og 1 barn. Skulle ønske vi ble gjort oppmerksomme på det ved bestillingen.

Fordeler: Perfekt utgangpunkt for å oppleve Tokio

Fordeler: Good and convenience Location. Great for family stay.

Ulemper: No comnents

Fordeler: Everything Staff, Location, Services, Great hotel Thank you for everything

Fordeler: Conveniently located near Skytee town / Oshiage mall, this hotel is a great pick if you have a family and want to hang out in that area. Right next to the station and a 30 second walk to the mall.

Fordeler: Great location at the foot of the Sky Tree - easy access to train for return to Narita. Shops around including supermarket at the ground floor.

Ulemper: All good.

Fordeler: The Solamahi Center is full with many many restaurants. There is a lot to choose from

Ulemper: Room size was small. and there is no Lobby at the hotel nor a bar !

Fordeler: in front of the mall solamachi, oshiage skytree st and the Tokyo Skytree! very spacious room comfortable pillows

Ulemper: no wall between wastafel n bedroom, only a wood curtain...

Fordeler: The location was great and the room very comfortable.

Ulemper: The breakfast was a little disappointing - not enough variety. We came later and some of the food had gone and not replenished.

Fordeler: The facility is really cool being at the Tokyo station, the staff are exceedingly friendly and helpful (they have a greeting service that meets you at the platform of the train and escorts you to the hotel- so nice to not have to use the phone to find it!)The rooms are beautifully appointed- very luxurious.

Ulemper: There was nothing I didn’t like- it is expensive but they really make an effort to give you your monies worth in service.

Fordeler: Gorgeous property. Only wish they had shown us the spa and workout area. We only saw it as we departed and missed what looked like a fabulous experience. The breakfast buffet was other worldly.

Ulemper: All excellent. Staff exceptional. Rooms excellent.

Fordeler: Location is convenient to shopping at Omotesando.

Ulemper: Breakfast at the Japanese restaurant inside the hotel provides very little food variety, not up to Westin standard.

Fordeler: Stayed here twice during our trip to Japan. Enjoyed everything about our stay. The restaurant Camellia was lovely and we ate there most evenings. Everybody was very helpful during our stay. The location is second to none.

Ulemper: Nothing to dislike.

Fordeler: Concierge team was fabulous and extremely professional and helpful.

Ulemper: Japanese breakfast selection was very good but Western pastries and bread were quite average which was quite disappointing given how good Japanese pastry chefs are in general. Also their coffee could be improved

Fordeler: The location was excellent and the staff were helpful and efficient.

Ulemper: The bedroom was a little small but the bathroom made up for this.

Fordeler: Interior of the room was extraordinally beautiful and functionable. Quality of bed, furnitures and bathroom, everything was great. I stayed in the room which was facing to Marunouchi side, the view from the high window was exceptional. I was also surprised that the roof of the dining room was renovated to glass so that lots of natural sunlight is taken into the space. It made us very comfortable at the moment of breakfast.

Ulemper: Breakfast itself was not as good as expected though it was pricey. Especially I was dissapointed at the quality of breads. It was somehow baked 2 days ago. The room we stayed was located farest from elevator accessed from the lobby. I thought there should be two receptions on the ground floor so that guests could access to the room easilly.

Fordeler: Central location!

Ulemper: Disappointing - small & Very noisy - room at long Walk from lobby.... Till Very late a lot of noise from station... Could change room at midnight but with early departure not useful... Staff not Very friendly. No value for money

Fordeler: Love the hotel and the location can’t be more perfect

Ulemper: The staff makes everything great

Fordeler: Great location (Mitano ku), Staff was extremely helpful to get us around and find a hospital quickly(English speaking) to get my daughter treated. Loved the breakfast at Ritz and the view from the room (Million $). Hospitality at best, thank you Ritz Carlton.

Ulemper: None

Fordeler: Every aspect of the staff was the best in the business

Fordeler: Very big room with fantastic view of Tokyo Tower. Metro is underground which is convenient to Ginza and Shinjiko. A preimium Shopping mall is just beside. Shuttle bus is direct from Narita Airport.

Ulemper: Quilt is a bit thicker.

Fordeler: This hotel is located in the tallest building in Tokyo and it offers incredible views of the city! The rooms are breathtaking and I have never experienced such incredible, all encompassing service. The concierge offered us the best sightseeing advice and we had one of the most memorable dinners in their Japanese Michelin Starred Restaurant. Oh and there's a fantastic 24hr Grocery Store located in the super posh MidTown Shopping Center adjacent to the hotel. I have to also say that compared to other Ritz-Carlton Hotels I have stayed at around the world... this is by far the best of their Hotels properties!

Ulemper: What I didn't like was that we had to leave so soon...

Fordeler: Everything is absolutely top of the range

Fordeler: One of the best hotels that I’ve been in my life! Everything is really well done!

Ulemper: i had booked a non-smoking suite. the room had clearly been smoked in - an air purifier was by the bed when i got to the room. not cool at all. the fact that there are still smoking rooms that can be 'changed' into non-smoking? plus, had an issue with business card request. hotel itself is beautiful but dealing with unexpected issues not very good-especially for the price.

Fordeler: Warm, smiling staff, comfortable and elegant. Tasty food

Ulemper: Nothing at all

Fordeler: The welcoming was amazing and the staff were very friendly and helpful during the entire stay! Also the size and quality of the room!

Ulemper: There was no iron in the room, however once I asked the staff got me one

Fordeler: Ritz-Carlton always Bravo!

Fordeler: Breathtaking view from the room + Excellent service from the staff.

Ulemper: If anything room features (e.g. bathroom tech) could have been improved. Nothing major though.

Fordeler: Breakfast buffet was excellent. Concierge service was exceptional and offered many options for family excursions. Their restaurant recommendations were perfect. Front desk personnel and even valet services were outstanding! True Ritz quality displayed here in Tokyo!

Fordeler: Good place to relax..,

Fordeler: Clean ! Convenience store is very good idea.

Ulemper: None

Fordeler: The hotel is in such a stunning location right on the sea, you get the best of both worlds! The constant shuttle buses to and from Disney and the train station meant that we had amazing access to everywhere and had no limitations on our plans. The staff were so lovely, would happily go out of their way to help. The rooms were clean, spacious and comfortable. I have no complaints! Would happily stay here again in the future!

Fordeler: The view from the hotel is nice. The room is spacious.

Ulemper: Beware your belongs. If you left anything behind the room. They cannot find it.

Fordeler: The (double) room was big enough for four people and was very comfortable. Having the convenience store in the hotel was great (as we were a bit jet-lagged anyway, it was also good not to have time pressure for breakfast). Value for money was very good.

Ulemper: The location is obviously not very central. Having said that, the shuttle bus to the train station worked really well, and the comfort and value made it worth the extra travel time.

Fordeler: The size of room was comfortable. Enough space for 2 persons.

Ulemper: Nothing at all.

Fordeler: Quiet and nice view. Near the sea and nice promenade. Near the park. Not far from Disney

Fordeler: The beds were comfortable and the room was comfortable. We also really enjoyed the bathroom.

Ulemper: We didn’t like the price of the hotel restaurant. We were over charged for a meal due to the fact the restaurant manger changed the price after we were seated. So don’t eat at the restaurant, I would suggest just grab snacks from Lawson or eat some place else.

Fordeler: The view from the room was superb. An amazing view of the bay and Tokyo skyline. The room was large and spacious and the facilities and provisions in the room excellent. The breakfast buffet was very good, a huge selection of traditional Japanese and international and a great start to the day. The supermarket on the ground floor is a welcome option after a long day out at Disney or sightseeing in Tokyo, especially offering good value and an alternative for families.

Ulemper: Nothing. We enjoyed every minute and loved the room.

Ulemper: I like the staff very helpful and friendly,, the room is very clean every thing there is excellent except the TV channels very poor

Fordeler: Perfekt service koster masse penger

Fordeler: 1,Very good but too old! 2,The services are very very good and impressive!!

Ulemper: So small room not suit for five star actually

Fordeler: Hyggelig og polite persinnel

Fordeler: fitness center

Fordeler: We love the staff.

Ulemper: I wish beauty salon has no day off. In a hotel this kind of service should be 7 days a week

Fordeler: The staff is awesome! This is also an historic hotel in a great location.

Ulemper: I felt like this could be a great place for conventions, but seemed a little outdated for tourist travelers. We were staying in the Tower building. The Main building may have been updated in the last 10 years.

Fordeler: Hotel location is great close to Hibiya Subway station and Ginza shopping district. The staff at the Hotel are amazing, extremely welcoming and helpful.

Ulemper: I don't like how the gym/pool has a usage fee that is not included in the price. Especially when the room rate is quite high.

Fordeler: Location, view from the room, service levels, staff focus on customer needs

Ulemper: Nothing

Fordeler: Good

Fordeler: Excellence of service, cleanliness and food

Ulemper: None

Fordeler: We liked the fact that the room was definitely bigger than many in Tokyo. The staff were very friendly. Taxis easily available at the hotel and the metro line was just 3 minute walk from hotel.

Ulemper: I don't normally like to complain but so many things let this hotel down for us. The hotel room was very dated. We had 2 single beds when we requested a double. The bathroom very uncomfortable to use as the door opened inwards and was in the way when you used the basin. The bath had not been cleaned after last guests.' The breakfast was very mediocre....the Japanese breakfast food was unremarkable and western style breakfast just so so. The hotel is so huge that its a really long walk from entrance to your room...2 lift rides to get there. The first day we got so lost in the hotel among all the shops and levels, I was nearly besides my self as it was so hot and we seemed to walk for ever. Even though I think it was an original Frank Lloyd Wright design, it was not our favorite hotel for sure.

Fordeler: It’s a fantastic hotel!!!!!

Ulemper: The rooms are a bit old style

Fordeler: Beliggenhet

Ulemper: I dislike the TV board lighting where it's also the working area for laptop. It's too bright to work with laptop, but if I switch it off, it's too dark.

Fordeler: My 4th stay. So obviously it works well. Loved the room on the higher floor. Best to take a room which is road facing.

Fordeler: Our second stay here. Great location.

Fordeler: Fint hotell i et fint område. Veldig lett å komme seg til andre steder med t-banestasjoner rett utenfor.

Fordeler: The location, the staff, the room couldn’t be faulted.

Ulemper: Breakfast was rather expensive.

Fordeler: The Location is great & modern designed

Ulemper: Room size is too small

Fordeler: Location

Ulemper: Bed abit soft

Fordeler: The location is in the centre of Ginza and right above Higashi Ginza Station, Modern style and very nice design

Ulemper: Room size is too small, even just to open the luggage House keeping didn’t clean the room perfectly on the 2nd day, we need to ask for bottles water everyday

Fordeler: Great location in the heart of Ginza. Friendly staff, who were always willing and able to help. Clean rooms, which while not large, still big enough for two.

Fordeler: excellent hotel.9/10. nothing to complain

Fordeler: Excellent housekeeping n fantastic location

Ulemper: Limited tv program selection

Fordeler: Very convenient to shopping areas and restaurants

Ulemper: Quite small space in the room!!

Fordeler: Fantastisk service. Vakkert hotell

Ulemper: Beliggenheten er ikke bra, langt fra sentrum

Fordeler: Room

Ulemper: Lost in translation

Fordeler: Loved the view from the 46th floor of Mt Fuji. Breakfast was fabulous, room service was amazing. Even though certain items were not on the menu, the staff was kind enough to have it specially prepared for us. Overall the staff was very polite and willing to assist whenever asked.

Ulemper: The ambiance a little too dark in the lounge area at night. But I guess they needed to set the lightings like this so that the amazing view could be enjoyed from the 41th floor.

Fordeler: Customer Service was excellent! They gave me a set of tea pot because they served me broken glasses and cups every morning The layout was confusing but the staffs tried their best to help Overall, i do feel very welcoming especially you just had a long flight

Ulemper: I never stayed in a 5-Stars hotel, where i had so much complaints at one stay (5 days, 4 nights) 1. The glass in the bathroom was chipped, so i put it aside to the table so the maid could take care of it for next swift 2.,Similarly, i also found my tea cup was cracked as well. So i placed it together with the chipped glass. Day2, i found thr exact chipped glass and cup were put back exactly where i found them. So, i moved them to the table, so the maid could replace them Day3, they were back to the same place, in the bathroom and tea set. Finally, i called the housekeeping. I wondered how they cleaned the glasse and cups?! The exact broken glass and cups were back. Did they actually use machine to wash them? However, their response was very kind and they even offered me a set of new tea pot and cup !! 3. Breakfast - i.They served a tray of empty jams (used by someone else) - Yike ! Pretty gross. ii. When i went to get my second round of fruits from the buffet table, they cleaned my table including my unfinished food and capuccino iii. With the price they charged, the buffet breakfast quality and quantity are very underwhelming! 4. Dining - Western dining They claim it is a French cuisine. Mmm, Nope. They are not French cooking at all. If you serve the fish inside a Staub pot, you then call it French. Then maybe :) But the menu does have a good variety of protein and even have glutten-free bread. The service was very slow, but with "customers are always right " attitude. The fishes we ordered were tiny and dry. Again, could not complaint because the people were so nice 5. Dining - Japanese They are extremely over-priced with a nothing special taste. Again, great service with not so good food and very pricey 6. The layout of the floor and.location of lobby was weird! So confusing. Not matching a pricey, 5- Star hotel, or comparable to other Grand Hyatt international hotels 7. No Limo-bus going to Airport before 9am.

Fordeler: Probably the best hotel I did in my life

Ulemper: Nothing. All was perfect

Fordeler: Bed swimming pool

Ulemper: Television channels limited no international channels

Fordeler: One of the best hotels I've ever stayed in. Staff were super attentive and the facilities were amazing. We were in a deluxe king - it was on the 47th floor facing Shinjuku station so gave great views across the city. Being able to have 24 hour breakfast in the room on the day we were leaving was a big plus. Had a good gym (also on the 47th floor), and the bar on the 52nd floor was beautiful (even if the drinks were a little pricey at 2400 yen each). Would definitely stay there again.

Ulemper: Very little to comment on here. The location is a little far from Shinjuku Station (about a 15 min walk), however the hotel does provide a regular shuttle service to and from the station (every 20 mins until 9:30pm).

Fordeler: A phenomenal experience of first rate service, comfort and view. A bucket list hotel for sure.

Fordeler: Everything clean and nice and comfortable

Fordeler: Great hotel with amazing views over Tokyo. Loved our stay there. Also had a great dinner in the top floor restaurant.

Ulemper: Hotel was a bit out of the way for sightseeing and some parts of it a bit dated with regards to the design, especially considering the hefty price tag. Would probably go for something in another city district next time.

Fordeler: Location in superb district of the town, amazing view, lobby bar - the best of All

Ulemper: nothing

Fordeler: The up grade of our two rooms into 1 two bedroom suite is unforgettable!

Ulemper: Nothing

Fordeler: The hotel was an oasis in the city. The staff were excellent, and it was one of my best experiences in new place.

Ulemper: The hotel starts on the 28th floor, so it feels detached from the surroundings.

Fordeler: Wonderful spot, need to understand a bit how to best walk to it and around it, but that is just about reading all signs. Beautiful hotel, wonderful rooms, service is fantastic. Very good breakfast selection. Would come here again and again

Fordeler: Great atmosphere, very convenient stay

Ulemper: Nothing

Fordeler: Staff are all super nice and warm welcome with the best view from hotel room

Ulemper: couldn't be better

Fordeler: Everything

Ulemper: Everything is excellent

Fordeler: Amazing hotel on the top floors of a high rise. A destination for those visiting Tokyo even if you’re not stay at the hotel. Room and service staff exceeded every expectation. Staff spoke enough English to be able to assist with navigation sight seeing and dining. Location puts you right on a main train station and within walking distance of shopping and many diverse districts of the Tokyo area. Our rate included breakfast which I would highly recommended. Definitely one of the best we’ve had during our years of travel. The diverse selection of food and again, the service made it outstanding. Our teenage son was in food heaven.

Ulemper: The only negatives were minor - the rooms lacked any USB ports or enough plugs to charge everyone’s electronics but I’m sure if we had asked someone would have immediately come up with a solution (service was impeccable). The only other thing to note is that the restaurants run about $150pp for dinner (food only).

Fordeler: Very good facilities and generally very helpful staff.

Ulemper: Food options were very expensive, and not at all to our liking, particularly the lack of simple breakfast options and the extraordinary cost of a cup of coffee!

Fordeler: Highly recommended

Fordeler: Room was stunning - view amazing. Spa and fitness room, Japanese restaurant was great.

Ulemper: Bar, service slow and expensive.

Fordeler: The bayside view is great, that’s what you pay for.

Ulemper: A bit difficult to access from street level.

Fordeler: everything was beautiful

Ulemper: Nothing

Fordeler: Highly recommended, absolutely perfect.

Fordeler: Concierge is excellent! Helped me for Route plan, packing my shopping stuff... The room facility is SMART enough.

Ulemper: the swimming pool doesn't allow kids t go.

Fordeler: Great size rooms with awesome views. Staff were fantastic. Loved the pool facilities too. Would definitely stay again.

Fordeler: Fantastic hotel. Excellent room at all levels.

Ulemper: Prices are too high. Not only the room, but restaurants and bar are too expensive.

Fordeler: The staff is very friendly and helpful. The location is amazing the quiet part of the city but also have loads of restaurants and shops a few streets away. With a subway station we can go to any places easily. The room is clean with good views.

Ulemper: Sometimes the cleaning lady took away the toiletries and didn't put enough back and it's hard to communicate with the cleaning department over phone. Other than that everything is great.

Fordeler: This is truly a 5* hotel. Everything is simply excellent. View. Style. Linen in the room is changed every day ! The staff is simply ultra friendly and just perfect. Luxury at it’s best.

Fordeler: The room , the pool, the staff. The hotel design was amazing!

Fordeler: breakfast food is very good.

Fordeler: Location

Ulemper: Discriminatory treatment of my children who, by the way, paid like adults

Fordeler: Seriously this is the best hotel we have ever stayed in!!! It's perfect and the staff is beyond amazing and super friendly!! They made our honeymoon a Fantastic one!! Every single detail in this hotel is amazing and focusing on how adorable the staff is!!! PERFECT

Fordeler: Most elegant ,sophisticated space in Tokyo . Staff beyond friendly and assistance with such elegance . Only Hotel to stay in most cities in the world xxx

Ulemper: Could not fault anything

Fordeler: The breakfast is particularly good

Fordeler: Location

Ulemper: The value for money paid .. too expensive !

Fordeler: - Room view - Location (right above Ginza line) - Staff professionalism

Ulemper: N/A

Fordeler: Really luxurious room, great view, very friendly staff

Fordeler: just perfect

Ulemper: nothing

Fordeler: This was probably the best overall city hotel I’ve ever stayed at. Every experience with a staff member was above excellent and everyone went the extra mile to make us welcome. The best were extremely comfortable and our every need was taken care of. They even provided us with PJ yukatas (informal kimono type pjs) and trainers for the gym. Beyond anything you would expect in Europe. The hotel itself has 3 Michelin star restaurants, a really cool jazz bar and an incredible spa (the sauna has a view). The hotel even has a church. I loved this experience.

Fordeler: Vennlig personale God service Flott beliggenhet Flott utsikt fra rom

Fordeler: Comfortable room with small kitchen. Enough space for 3 people. Very clean .

Ulemper: Quit poor breakfast ( continental ) . But you can find yogurt, omelette, sausages, some vegetables , etc, for our family is enough .

Fordeler: Nydelig utsikt, stort og fint rom, komfortable senger, mange inkluderte ting (pysj, tøfler, tannbørste, barberhøvel ++), god frokost og god beliggenhet. Vi var ikke så mye rundt selve hotellet, men det er kun 2 min til Okubo Station, som er ett stopp unna Shinjuku med JR-bane, og der var det svært lett å bytte til Yamanote line, som tar deg til mange andre nærliggende, interresante områder. Shinjuku er en stor stasjon, så er mye annet å bytte til der og (som Narita express, som vi tok ta vi skulle til flyplassen). Alternativt kunne man gå noen ekstra minutter for å komme til en stasjon dirkete på Yamanote line (Shin-Okubo). Det gikk ofte tomt for ting under frokosten, men de fylte på raskt, så det var ikke noe problem. Lett å finne inngangen fordi det er skiltet i nærområdet.

Ulemper: Vi har egentlig ingenting negativt å si om hotellet! Vi fikk det på tilbud, og jeg husker ikke hva vi skulle betalt til fullt pris, så det det eneste kan være at mengden man får for prisen muligens ikke oppleves like overraskende bra for noen som betaler fullpris. Kun en do i resepsjonen (så vidt vi så).

Fordeler: We have a two-bedroom suit. The room is on the top floor with a nice view. It has all we need like washing machine, microwave, iron, utensils, etc. (except you need to pay 100yen for washing powder.)

Ulemper: Breakfast is disappointing, though it is not expensive (600yen each). Prefer to have breakfast outside. There are some restaurants for breakfast near okubu station (Japanese and western).

Fordeler: This is a great hotel. It is in very close proximity to the train and walking distance to other attractions. The area is in a safe well lit area. The rooms were nice sized and we had no problems. The staff were extremely nice and accommodating. They all spoke some English. I would definitely stay here again!

Ulemper: The internet signal in the room is very weak and randomly goes out

Fordeler: Location was great. Not in the heart of shinjuku which would have been madness. Just at the fringes which makes for a great escape from the bustling city centre.

Ulemper: The dryer in the basement was not working well.

Fordeler: The hotel was very conveniently located very close to the Okubu Yellow line (closest) and Shin-Okubu Green line. You can walk down to Shinjuku in about 10 minutes and there are plenty of restaurants nearby. The staff were very helpful and friendly. We were able to check in a bit earlier which was welcome after a long flight. The room was clean and had good air conditioning. With 3 adults in one room with suitcases it was just about the right size once we rearranged a little. The bathroom and toilet were a decent size and because they each had their own door allowed us to all get ready in the morning without issue.

Ulemper: There was no communal area that had a bar. There was coffee from a machine but nowhere nice to sit and relax. There was a breakfast area to the side of the reception but it seemed a bit dark and dingy. Its a shame the hotel couldn't do something nicer with that area.

Fordeler: A whole apartment with washer dryer and kitchen. Nice supermarket downstairs with very helpful (with my strange sign language Japanese) staff. Subway station next door but walkable to Shinjuku, walked it three times. AMAZING izakaya restaurant a few blocks south on Otakibashi-dori a few doors south of the intersection with Syokuan-dori, next to Lizarran (Spanish?).

Ulemper: Decor was a little plain? Neighborhood looks at little down market but was totally fine.

Fordeler: The location and the size of the room

Ulemper: Only 1 bathroom for the 6 people room capacity ☹️

Fordeler: Very spacious rooms, quite location, close to train station, and lots of restaurants and shops nearby. Good value for money.

Fordeler: location, clean n staf

Ulemper: breakfast too minimum

Fordeler: Staff response

Ulemper: The location was not as central as we expected

Fordeler: Staff helpful, rooms great for a family stay.

Ulemper: Just a little bit further out of the main area of Shinjuku. Close to a station though and only one stop in so not a big issues.

Fordeler: Stayed here before and loved it. The staff is very efficient and friendly. Excellent location. Close to everything I need.

Ulemper: I liked everything

Fordeler: The accessible bathroom was ok: no shower chair or shower facilities in wheelchair area, bath only.

Ulemper: Shower chair

Fordeler: The skyline of Tokyo from the room and the hall is great. The room is very comfortable and the bath is very funny!

Fordeler: The staff was really helpful and nice! Room really comfortable and all the beauty products in the bathroom were really good! Really nice view from the room and the bathroom! I really recommend this hotel!

Ulemper: Maybe the towels and sheets should stay a bit longer in the dryer machine before being folded because one towel and the side of my bed smelled damp. But it s really ok!

Fordeler: location

Fordeler: Very convenient and very quiet

Ulemper: Room is very small, and it doesn’t have English channels.

Fordeler: Clean room. Wonderful considerate service. Room is a tad small but that was not unexpected.

Ulemper: It was a little further from the main Ginza area. But great to have Don Quixoto across the road.

Fordeler: The staff were incredibly helpful and assisted us hugely - thank you

Fordeler: Wonderful views over the city,helpful staff and concierge, great location

Fordeler: Very clean, great showers

Ulemper: It doesn’t have a gym or a swimming pool