Tokyo Hoteller i Toshima

When the staff offered to lend me an umbrella for the day instead of me buying one from the counter. the room is really too constrained... but maybe it's just Tokyo..

some of the staff speak English the elevator was set to go up most of the time, if want to leave the hotel has to take the stairs. It was ok when I was just out for sight seeing, not when i was leaving, I asked for help to get my 2 luggages out of the hotel, the staff only helped to reset the elevator that can go downstairs, the elevator is tiny, not very wide,can only fit one (person/luggage/thin object). I had difficulty to put my handcarry luggage, big luggage and myself on to the elevator. I took 3 steps of the elevator space ..The staff could have at least helped the guest move the luggage out to the door, not just out of the reception. It was really annoying

I stayed in this hotel already once before, several years ago when I visited Tokyo last time. The main advantage of this hotel is a convenient location near the Ikebukuro station and therefore good access to any part of Tokyo by the Yamanote line or subways.