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Spa og fitness tjenesten. Beligenheten Frokost var ensidig. Rommet hadde diverse mangler. Spesielt i badet var det problemer med rørene. Sengene var harde. Prisen var høy i forhold til hva man får! "Special offer" hadde flere uklarheter i hva man fikk for pengene.
ANbefales på det høyeste. Flott beliggenhet og pluss for spa og basseng.
Hotellet var veldig bra. Basseng med bra utsikt på toppen av hotellet, T-bane rett utenfor hotellet. Frokosten var veldig bra, og The Grill hadde veldig god mat. Topp hotell:) Kunne hatt boblebad i spa avdelingen.
Størrelsen på rommene og faciliteter
Det var veldig sentralt i forhold til sentrum av Praha.god utsikt over byen Dårlig oppfølging av klager.aircond.som ikke virket,ble lovet hjelp opptil flere ganger,men ingenting skjedde.Passer ikke som ett feriehotell.DYRT og parkere
Easy to find when arriving late in Prague. Safe underground parking, though very expensive at 21 Euros/night. I was on the tenth floor and had fabulous views! Excellent buffet breakfast. Price of parking and breakfast was dear at 16 Euros. It is a way out of the city though public transport, trams and metro are right outside.
I got an upgrade to a junior suite, which was very nice. There was some confusion at the check in where the receptionist mentioned that the breakfast is included in the rate. However it was not included - as stated on the booking confirmation.
Foyer, pleasant friendly staff, quiet and relaxing rooms....nice location to metro and tram No everything was great....maybe staff could say more about the wellness centre and encourage guests to try it more...
A bit far from the center, but next to a subway station. comfortable and quiet rooms, good breakfast breakfast sadly not included in the price.
Everything was ok,staff is superb at reception desk The room was too cold,but I can undestand-change of weather)
The hotel was well located, not in the center of Prague but we could be there in 10 minutes taking the subway. The room was very large, nice, clean and comfortable. The staff was very friendly and answered all our questions, we had a good experience. The restaurant and the room service were extremely expensive. The problem is there are no places near enough for eating, so if you are tired and don't want to go far you are trapped. I would recomend to have snacks and store them in your room since day 1.
stylish room/suite, good breakfast
the staff were helpful, kind, informed and friendly It was in a strange section of town with no place to walk to nearby -although the metro was next to the hotel and very easy to use. Also, the hotel gave me free passes everyday that applied to all Prague transportation. I wish the food had been Czech and not generic American/English.
Utmerket beliggenhet, kjent SAS Radisson komfort, grei valuta for pengene. Gåavstand til gamlebyen og alle severdigheter. Hyggelig resepsjonspersonell.
Høy standard på rom og bygg. Hyggelig personale, svært serviceinnstilt. Helproft! Uvant og ubehagelig at det er lov å røyke på fellesarealer innendørs. Sjenerende.
bra rom. god frokost. topp service. nei.
Fantastisk frokostbuffet! Utmerket beliggenhet, kort vei til de fleste severdigheter og metro-stasjon. Grei betjening. Rommene levde ikke opp til forventningene ved et 5stjerners hotell. Selv om vi bare hadde standardrom. Litt slitasje på tekstiler som puter,sengetepper og gulvteppe. Renholder glemte også å fylle på nye håndklær, og respekterte ikke "Do not disturb"-skiltet. Resepsjonen glemte også å bestille Taxi til oss ved avreise som vi ba om.
Hotellet infridde fra første til siste sekund. Med det mener jeg alt fra stilfulle lokaliteter, all betjening, samt utsøkt mat i frukostsal, bar, og restaurant. Vi kommer tilbake:-) Ps. Velg Royal Club hvis mulig. Litt ekstra, ga utrolig mye valuta for pengene. Litt uvant med så harde madrasser, men klagingen stopper her:-)
Personalet på hotellet var meget behjelpelig. Spaavdelingen var oppskrytt. Et baseng med plass til knapt 4 personer, et boblebad som var tilknyttet basenget, altså kaldt og ubehagelige seter. Badstuen og det romersk badet var også veldig små. Massasjen var helt ok. Ikke spesielt billig. Ikke dra til dette hotellet hvis det er spa du er ute etter.
Flott hotell med god service. Dyktig personale som fikset det meste. Bra mat og følelsen av luksus. Ikke fornøyd med renhold og service på rommet. Fikk 50% rabatt på spa når vi klaget på dette. Det er god service.
Grei parkeringsservice Svak service i bar (tross alt 5 stjerners hotell)
Dumt at dere ikke forstår at når jeg har bestilt 2 rom til 1 person. Så er dette ett rom for mye.
Rolig atmosfære, bra beliggenhet.
Vedlig sentralt og nært til dei fleste servedrigheter og shopping. Veldig greit å sleppe metro , trikk eller buss.
Sentral beliggenhet samtidig som det var rolig i området. Store behagelige rom. Hyggelig serviceinnstilt betjening. God frokost. Hadde tilbringertjeneste til/fra flyplassen gjennom hotellet. Til hotellet fungerte det utmerket, men tilbake ved avreise måtte vi vente 20 minutter over avtalt tid for retur til flyplassen. Irriterende.
stille og rolig,rent og stilfult
Første gang i Praha ,og være så heldig med hotelet.Det var helt topp .Personalet,rommene,belligenhet ,dette anbefales.
Det var rent og velstelt både på rommet og hotellet forøvrig. Betjeningen var hyggelige og hjelpsomme.
et rolig hotell til å være 5 stjernes brukte de useriøse turopperatører
Det lå i gangavstand fra fasiliteter. Det var store og luftige rom og lite støy. Madrassene er dessverre alt for harde. Vi er vant med overmadrasser. Det gjør at søvnen blir dårligere.
Var alt for lite lys på rommet, ikke noe taklys kun over sengene.Manglet knagger til å henge fra seg jakker etc.Manglet også ett helfigur speil.Vi hadde bestillt og fått bekreftet 3 sengs rom, vi fikk en dobbelseng og 1 sovesofa i ett annet rom. Litt skuffende.
Personalet: Svært imøtekommende og hjelpsomme. Frokost: Meget bra.
Personalet var hyggelig og da jeg har bodd på hotellet før og sa velkommen tilbake. I repsisjonen var personalet koldt og tildels avvisende.ingen oppførte seg som om du var welkommen.
Perfect In room only cable internet
Very good value for the money. Clean room, nice hotel, easy tram ride to downtown (and you can buy tram tickets at the front desk). I thought the breakfast was very good (hot and cold items). Nice mall with restaurants right next door. Room was pretty small and the TV didn't work. Check-in/check-out took a long time.
The hotel is recently built and is a part of a stadium, rooms are new and have very attractive design. Internet was free of charge in the rooms and was working properly. Parking place in front of the hotel is for free, but not guarded. Breakfast was Ok, except the coffee! Connection to the city center by tram (closest stop is 2 min. away), which took apr. 15-20 minutes. Excellent value for money! Staff could have been more service & client oriented. There were some problems with the electricity & TV. Coffee at the breakfast.
Close to Eden
Very tasty breakfasts. Good tam communication to the old city (15 min). Very good staff. Parking places ath the square at the front of the hotel with toll-gate, garage places possible (toll). Parking on the street is free of charge. Blank places usualy near hotel. In the room there was silent and warm It could be some problem with parking on the street if there is a match on the station. The hotel is the "foundation" of the station tribunes. But the hotel parking places are available.
Very clean and comfortable - both - room and bathroom. Quite good city center tranfer by public transport, 20 min to National Museum by tram. On the webside they write that Wi-fi is for free - yes BUT only in lobby area. Car park is for free- Yes BUT not secured on the street which hotel is placed. Personel should learn a little bit more about service. Breakfest is only up to 10, and at 9.50 stuff has started to take food from tables , so if You will came at 9.55 You will eat nothing. Also check-out only up to 10 is to early.
Rooms were in good shape, clean Breakfast was bad, the juice couldn't be drunk at all. A little bit noisy because is next to the football stadium and police station. However it's a good place
very nice hotel,clean and comfortable, good service,20minutes tram to city center.1minute walk to supermarket. breakfast is a little bit simple.
nice room and good fr the price check out time is bad 10 Am no hotel do that any where in the world usually 12 or even later
Friendliness of the employees not satisfactory Breakfeast rooms and service must be updated and also friendliness
Det var rent, pent og ryddig. Personalet var veldig imøtekommende og serviceinnstilt. Rommene var uten påvirkning fra trafikk og annen støy, og var alltid ryddet og rent både tidlig og sent. Flott Bar på toppen, og svært god restaurant (og iskrem).. Lounge var herlig avkobling etter lange dager på tur. Frokost var for alles smak og veldig bra.
Quite location but not easy to find, discrete staff, very claen and ideal for romance and honeymoon
Nice hotel with free parking Less English speaking staff
Nice room Restaurant and bar closes at 10pm.
nice , wonderful hotel;very kind and helpful personal air conditioner working not so good
The appartment was nice and comfortable. The staff were very friendly. 24 hour reception was quite handy. The access to the public transport and travelling to the city center was very easy. Free parking was available. There was no kitchenette. The breakfast was not very amasing and if you were late there were only a few choices left.
Beliggenhet i sentrum Bildematerialet i Booking.com stemmer ikke overens med faktiske rom.Dette ble tatt opp med hotellet, men "det er slik det er" var svaret.
Fantastisk service, veldig central beliggenhet, veldig fornøyd. Rommet var mindre enn beskrivelsen. Bra som det er.
Beliggenhet og standarden på hotellet i forhold til pris Ingen ting ved hotellet vi mislikte. Jeg legger til grunn at det var et hendelig uhell når det 3 av 4 morgener manglet varmt vann i dusjen.
Good location with friendly service Though taxis were available, would reconsider stay as taxi returning back to the hotel was rather expensive.
Very flexible, good information about the city, complimentary city drop off and good breakfast
the staff is very helpfull & breakfast is good. calm place. tv - only 4 channels
breakfast, friendly staff
The service is excellent and I enjoy every stay there. This was my third stay (previously for 26 nights and then 13 nights) and I will be staying at least four more times in 2008. The location is a bit remote for Central Prague siteseeing especially if staying out late. It is close to my client though which works well for me.
Peacful and romantic enviroment, excellent recreational opportunity. The menu was simple. It did not appear in a typical Czech cuisine, but the dishes were delicious.
Beautiful facilities and a very comfortable experience. The staff was warm, courteous, and professional. The hotel's ambience is perfect for a peaceful stay not far from downtown Prague, and the food and service were outstanding. I will stay here again in the future. Limited parking space is the only drawback to this hotel.
Surrouds : highway, train, semi-industrial in front of the entrance. Heavy or noisy work 7 days / 7 days !
room was clean and comfortable a bit too far from Metro station and no maps available for the neighborhood.
The staff were extremely helpful, knowledgeable and acccomodating to us.
Har vært på hotellet en rekke ganger. Setter pris på hotellets servicegrad som er meget god men ikke påtrengende. Frokosten er meget bra. Kanskje byens beste?! Vi spiste også middag på hotellet. Kjøkkenet har et forbedringspotensiale. Rommet er meget bra. Det samme er renhold mv. av rommet. Smilet hos betjeningen sitter løst. Noe vi setter pris på!
spa på top deck snakker ikke så godt engelsk der, og rommet ble ikke rengjort, noe de ikke ville gi meg rabattfor ved utsjekking, så det synes jeg ikke var så bra
Swimming-pool i øverste etage.
Hotellet var som forventningene,veldig bra. Nei!
meget bra hotell der vi fikk god valuta for pengene. Litt dyr parkering, men sikkert og greit i hotellets parkeringshus
Secure parking, close to Metro station with very easy access to the centre (5 stops to Museum direct)
Nice 4* hotel. View to cemetery.
Easy to find. Good parking facilities. Helpful and efficient staff. Comfortable bed. Easy underground connection to city centre Administration seemed chaotic. The receptionist seemed to have no records of any visitors bookings and dealt very professionally with a frustrating and embarassing situation
Good location, close to the metro station. Very good breakfast and buffet dinner. Nice staff. Good value for money. The bed was nice and big and it makes he room little bit small.
Flexibble and forthcoming handling, clients had meeting and the banquetting dpt was very efficient, respecting all additional needs andwishes. No
Nothing. A.c didn't work in either rooms and the staff were rude and un-friendly As above plus the total over-all rude, miserable & moody staff made for the worse hotel
friendly staff, breakfast small bed
Only localisation small rooms, accomodation and ventilation was unsufficient or out of order, then temperature in the room on 11 floor was so high during the day and night!!!. Noisy breakfest room with loud music
My room shoud be non smoking room but anyway I can smell it some cigaretts. Breakfast was horrible. Waitress as well. When they wrote u can use wirelles it just in some rooms not in all hotel.I had on the door dont disturb but anyway someone came inside.
Lovely hotel, friendly staff, great breakfast and comfortable room
Flott hotell i hjerte av Krakow. Fantastiske rom og meget imøtekommende betjening. Anbefales på det varmeste!
Utolig stilig, rent og fresht hotell. Fantastisk frokost med et stort utvalg! Hodeputene kunne ha vært mindre.
rolig. pent hotell, med gode arbeidere.
Ingen spesielle negative anmerkninger, kun positive. Vi anbefaler gjerne hotellet til andre som skal reise til Praha.
God service og flotte rom. God og stor frokost buffet. Flott beliggenhet.
Fint hotell, god frokost i unik frokostsal. Tilbud om oppgradert rom med gratis internett. Burde vært gratis internett på alle rom.
At personalet gjorde alt de kunne for at vi skulle ha et fint opphold.De var behjelpelig med en ekstra dyne siden vi var to jenter som skulle dele dbl seng.De gav oss et kart ved ankomst og kom med fine anbefalinger om hvor vi skulle spise lunsj. Senere hjalp de oss med bord reservasjoner og bestilling av taxi. Vi hadde bestilt glutenfri brød til frokost. Dette fikk vi rikelig av, men det burde vært varmet opp. Glutenfritt brød blir veldig tørt og smaker derfor best når det er varmt.
godt personale, god mat.
Fin beliggenhet. Deilig mat. Hyggelig betjening. nei
bra opphold lite rom
This hotel was clean and tidy.
Staff very helpful & friendly. Room spacious and very comfortable. Free mini-bar a welcome bonus and very much appreciated. The organised transport to & from the Airport worth while. Very enjoyable if a little expensive. Is about 15 mins to Wencelaus Square, which was not a problem, as we made good use of public transport (tram). Put a non-slip mat in the bathroom - a small detail, but important to older visitors in particular.
Luxury accomodation at a reasonable price
Comfortable beds, luxurious
location in the quiet place but not far from main attractions of the city
Everything. The hotel was lovely and quite at night with no noise disturbance. The food in the restaurant in the evening was excellent. There were nice little touches to the room, including daily fruit and petit fours, and champagne on arrival. Underfloor heating in the bathroom was lovely, as was the double bath and large walk-in shower. All staff were couteous and friendly and went out of their way to help. Breakfast is served 'til 10.30 which allows for a cheeky lie-in. The suite was definetely worth the upgrade. The hotel Mercedes is very convenient and comfortable. It's about a 15-20 minute walk from Wencelslas square, (30 mins from old-town square), but that gave us the chance to walk off some calories and see some 'real' Prague.
One of the best hotels we've stayed in so far! Excellent service by the hotel staff - very friendly. Great focus on small details that give that little extra. Staff doesn't hesitate to go the 'extra mile'. Would certainly recommend this hotel!
Extremely well run hotel, the staff could'nt have been more helpful, it was really quite impressive We had a deluxe room on the 4th floor, it was a little like being in the eves of the hotel and we didn't have a view as such, wondered if we had been put in this room because we had a deal, the hotel certainly not full.
We got married in Prague and the staff of the hotel and the place itself added a lot to the atmosphere of the wedding. It is a very romantic place to stay in, the hotel design is very beautiful, the rooms are amazing, very quiet place and a great view from the rooms. They decorated our room at the day of the wedding and reserved the library of the hotel for our dinner after the wedding, not only reserved but also decorated it and also put fire in the fireplace. They have very tasty and various breakfast. We have some misunderstanding with emails with the hotel staff, and the hotel provided free airport pickup since the misunderstanding was related to it. The minibar is free and provides a good choice of items!! Very very beautiful hotel! The hotel doesn't have free internet access which is very strange and uncomfortable considering the whole experience.
Very helpful staff, complimentary mini-bar and airport transfer (one way). Food in the restaurant was far too salty which ruined the dinner we had, really poor for a 5star hotel. The package included airport transfer by one of the hotel's cars, this was only one way though and they wanted 1000crowns (£40) to take us back, I thought this was a bit of a cheap trick.
veldig sentralt men uten støyende omgivelser. Ett stille hotell.
Standarden på hotellet var førsteklasses. Servicen var fantastisk og maten var ypperlig.
Servicen og proffe ansatte. 1. Det stinker røyk på rom 222. og der er gulvtepper. Jeg er ikkerøyker 2. Jeg spiste på hotellet. Utmerket mat. Fikk vin som smakte ikke bra. Dårlig. Vi drakk ikke, men ingen spurte hvorfor det sto fullt glass igjen.