Tokyo Hoteller i Kōtō

Staff very helpful Yes - extra charge for using the gym, swimming pool and almost all other facilities was not made clear by the hotel or by your company before I booked the hotel. I disputed this with the hotel in writing but got no response at all. The charges were as much as $75 for use of the pool! Also breakfast was charged extra at about $25 and was pretty lousy quality. Finally the room was extremely hot and humid and was not possible to control the individual temperature. I checked out early and ended up staying at a hotel that was about $50 cheaper - it didn't have a gym or swimming pool but also didn't have any extra charges! However, the front desk staff were excellent and the room would have been very nice if I could control the a/C.

N/a We requested a room change because ours was dirty upon arrival and our window was broken, but they just looked at me and didn't acknowledge it and said someone can look at it later.

cleaniness, staff are friendly. room size is different than the photo shown on booking.com(much smaller)

Walked around the bay and visit the shopping centers. They did not have the requested non smoking room.

Very near the subway station. No 24 hour shuttle and that the subtle is not free. Also that the hotel is not convenient to get to airport which is why we selected it. It seems to be near, but the fact that there is water between the hotel and the airport makes for a longer ride than expected.

The staff was very friendly and helpful The hotel smelled horrible. People are allowed to smoke and the entire hotel smelled of thick smoke. I sprayed air freshener through the night but that's only helped temporarily. Also, the hotel has no facilities besides a restaurant that closed really early.

It was close the underground, pretty clean, the beds were good. There was a public jacuzzi that we didn"t use. The beds were spring beds and a little soft but okay.

Nice sized room for Japan. Clean Spa that's open everyday and free. 24 hour front desk works very well. Old decor and burn marks in carpet.

Close to subway. It says on booking.com that it's 4 mins from subway and it turned out to be even less than 4 min. I appreciate the honesty. Don't be surprise small "hotels" in many other countries (especially Europe) claim that it's a 10-min walk from train/subway and turn out to be 25-min. There is also a small shopping area with supermarket, conveniene stores, noodle restaurants nearby. Finding place to eat is not a problem. The shower is strong. Wired Internet access is free in the room with LAN cable provided. I usually have my notebook with me when I travel and very often I like LAN better than wifi as long as LAN cable is provided. Luckily I am not a i-Pad fan. One of the lady staff really spoke fluent English. The room smelled like an ash tray on the first day when we checked in. It either went away or we got used to it on the second day. The room and the toilet are very small. It would cost 150 yen for a clean towel and some 1,000 yen to get your room cleaned

behaviour of the staff they dont clean the room during the stay