The hotel staff is courteous, well informed and very professional. Andrew and Glenda were especially willing to help me with my requests when I required arrangements to extend my stay. The breakfast has an excellent variety of items from which to select.
We flew in and stayed overnight In Miami. The hotel was less than a mile away from the airport and offered shuttles service which was awesome. When we checked in the staff was friendly. We got our keys and went to our room and the key didn't work. Then once we got a new key the room smelt like mold and musty so we asked if we could hangs rooms which they did and upgraded us to a suite. The suite as the same way very strong odor like as soon as you opened the door. By this time it's like 11pm so which jut stayed. Then our toilet wouldn't flush. Overall I would not recommended. By the time we left and got to our final destination our clothes and everything smelt like the hotel.
Staff was friendly. And several nice restaurants nearby such as Latin 2000, and catch of the day. It is far from south beach, but you can pick up the 150 bus from Miami international airport bus terminal, and be at south beach within 40 minutes.
Desayuno muy bueno, cerca del aeropuerto y de todo. El personal fue muy amable hasta nos querían regalar taquillas para el partido de Baseball. Definitivamente me volveria a quedar
they excell in all the service,
Great place to rest our heads for the night between flights. Shuttle arrived promptly after we called the hotel. We received a free upgrade for no apparent reason (woo hoo!). The bed and pillows were comfortable. Everything was very clean and nice. Please note that the shuttle ends at 12:30 AM and resumes at 5 AM.
There were nice restaurants nearby. Close to the airport and shopping mall. Not too far from the port of Miami. It was very clean, staff was courteous and the continental breakfast was appealing. I would diffinently stay there again. Thanks! There is only one shuttle and I had to wait way too long. Almost an hour
Staff perfect Eating area could be larger
Shuttle to and from Miami International Airport. Staff was friendly and helpful. Room was clean and quiet. Incursion into Lobby by seriously impaired woman (cursing, yelling and belligerent behavior) morning we were flying out. Hotel security just stood around doing nothing. Front desk gentleman was trying his best to handle situation, and keep the woman away from guests. Police had to be called.
Receptionists unprepared, and are not attentive
warm welcome. no mistakes in booking. free upgrade to executive room. helpful staff. good location. shuttle almost missed me; was diriving too fast and too far away from logical place for collecting guests.
Very helpful staff at reception and on the shuttle bus to/from Miami airport.
the free shuttle, the pleasant front desk staff, the affordable beakfast options the time on the clock radio was not updated
The location The staff was very negative that I booked through Kayak and said "hold on a second you booked through expedia" No I did not but I paid my money, almost $500. I will not stay there again for that reason. I love the ease of Kayak.
Bed was very comfortable. Price was ok. Closeness to airport. The bathroom was dirty it had hairs everywhere, it wasnt breakfast included, the front desk personnel werent as polite as you would expect.
I like everything it service was in top of the line I will be bak AAAAAA++++++++++
I honestly loved the hotel. The staff was so nice. even suggested certain places we should go out and party considering that we traveled 15hours from Louisiana. I have nothing but good words. no Dislikes. I was completely satisfied =)
Near the airport Not clean. Carpet at baseboard never been cleaned. Lobby is boring and leaves hotel with zero personality. Menu is awful. Hotel will only survive because it is close to the airport, nothing else. Not enough parking spaces. Sound heard from other rooms because of lack of sound insulation because of cheap construction. I could go on and on! !
Close to the airport Not near choices for dinner
Hotel stay was good. The room was clean, the staff was great. Had dinner at the restaurant and 1)found a hair in the food. 2) they include gratuity in the check but when they print it out, it does not show that gratuity is included and ended up tipping them twice. 3) had breakfast at the restaurant and the bacon was burned and the eggs were not done right/did not taste right. 3)cost for the food and portions were excessively high.
Jessica at the front desk is great! Very helpful with everything we asked for. Had to ask for linens for the fold out couch.
Ample Parking. Not a lot of choices where to eat in this location. The continental breakfast was pricey at $20 and not the greatest.
The complimentary coffee in the lobby was very convenient!
It was very conveint. The staff was very helpful with any questions that I had. The grille in the lobby was very romantic if just for two but apps great for sports fans.
Long lines w complacency by staff
excesive cost of parking lot, when i can find hotels near that have free parking. It's a big NO NO.
I'm trying to think of something positive to say but I'm coming up with nothing other than it's not sketchy. Nice toilet paper? Parking situation was awful. Barely found a place to park one night and when I did I had a 10 minute walk to the hotel. Room wasn't super clean. No soap (in the tub OR near the sink). Dried bloody snot on tissue. They charge for internet access and to park your car (even if you don't use their valet service). I ended up leaving and staying at the Hyatt (for the same amount of money BTW) which was incredible. 0/10 would stay at again.
There are three Marriotts on this property (Miami Airport Marriott, Courtyard Marriott, and Fairfield Inn). When you book on Kayak, it may book you at any of the three because they all have the same address. If you scroll up, you will see that I'm not the first person to whom this has happened.
Location and amenities on site. Nice restaurant and bar in Lobby. Very close and convenient to airport and rental car center. $22 continental breakfast. $20 parking.
Hotel was adequate, nothing special. Breakfast was included in rate, otherwise it would have been $52 for two, and worth perhaps half that. Wifi was extra except in the lobby. But a bigger problem was with the Kayak booking, through getaroom.com --- which advertised this hotel but then actually booked the wrong hotel (a less expensive Marriott property.) The Marriott insisted that we pay again, saying they could not transfer the reservation even after the desk supervisor called getaroom (which did answer the phone on a Saturday night, good). Getaroom did agree to refund the original charges and Marriott agreed to honor the same rate, so no long-term harm was done. But there was no way to see this coming from the original confirmation, and it took a half hour standing at the desk to get it resolved, and then several more days for the refund to show up. So, not horrible, but not "best practice" all round.
Room was nice and clean. Wifi was good. I was pleasantly surprised that the room was quiet despite the proximity to the airport. That location has about 3 different Marriotts. My reservation said 'Miami Airport Marriott' which is the higher end one, but turns out the room was actually at the Courtyard next door which doesn't have all the amenities (like no room service). The Courtyard turned out OK, but I did felt a bit like a bait and switch "victim".
Concierge was nice but he did not explain that there was an additional charge for parking. He gave me a ticket that I thought I would show at my departure next day but at the parking place they would not let me go without paying. That was a surprise for me. Also, at the front desk they did not ask me if I was a member of the Marriott hotels, I am, so I could have given them my name and number to add points or miles.
rooms were big and clean Beds were hard as rocks
The tile floor was great because we didn't have to worry about mystery stains or my 6 month old causing more stains. The maids, though they only spoke Spanish, were very accommodating. The bed was very stiff & old. There was a little dining table & 2 chairs in the corner, but you had to squeeze between the bed & a chair to get to the bathroom. The bathroom was old & tiny. Only 3 outlets in the entire room, 1 full of the tv & other electronics & 1 full of the window ac unit. No pool.
Cleanliness Location and atmosphere of property with weekly and monthly low rentals
nothing this is a rent-by-the-hour motel. creepy, yucky vibe. the location is on a busy, loud street. was hassled by the front desk guy for trying to pay with a credit card. couldn't wait for the night to be over, which took forever since i couldn't sleep much...