The decor was fabulous! Staff was so helpful. We needed help to get back to Munich when the border was closed to Germany from Austria. They all helped us find an alternate route to get home. They checked trains and buses and provided us with maps and information to cross the border in a stressful time. They spoke English quite well which gave us peace of mind we could trust their understanding of our needs. So glad we booked with them. The room didn't have a surface to set our suitcase on.
It was great! Amazing Incredible location, just walk outside the train station and there it is in the middle of a "platz", it's brand new hotel with modern confortable rooms and the rate was alzo amazing (very low for such a nice hotel).
Excellent! The slight problems with hotel staff encountered the last time were addressed. Great stay. Nothing at this point.
Ramada is very close to the Main Station, which helps considerably. It is a modern, needbased hotel. Breakfast spread is very good. They do not serve Lunch or Dinner.
Very well located for station and only 15 minute walk from old town.Staff very friendly and helpful.9 Out of 10 overall. No
The location is very convenient. Mr Hofer, the man who works in the evening, was disguntingly rude. It is amazing to stay in a place where you have to pay for the services which is normal, but on top of it you're paying for the pleasure of being treated like dirt by this unhappy worker. Awful!
The hotel is close to the train station.
Close to train station Wifi signal was weak
brand new, very clean and spotless, very helpful and friendly staff a bit overpriced considering that quite rough area (Salzburg train station square), breakfast is not included and cost a fortune (14 euro), you can actually dine for that money in Salzburg!
The hotel was very clean and friendly. Breakfast was excellent, plenty of choice. Definately would stay again. Nothing I didn't like - it was a bit of a walk into the centre of Salzburg but very handy for the airport bus and we were able to check in very early which was great.
The hotel and breakfast was very nice. I didn't like the location of the hotel and the elevators were very slow and crowded.
Location excellent with great value for money. Staff very helpful. Just situation outside the old town area with very pleasant and interesting walks. Wifi was a challenge with no access in rooms, however public access points reliable.
Near the bus stand, easy to find. Nice hotel staffs n knows the ins n out of the city. No Internet connection in room. No kettle in room.
the staff were very helpful, the location is excellent, the breakfast was good, the room was comfortable and clean
The quality of service at the front desk was outstanding, the rooms were modern and very clean, and breakfast was great!
centrally located, very nice and helpful staff. Tour companies come to hotel and transport to the tours. Good breakfast too. all rooms are non smoking and no provisions made for smokers.
The location, the people and the overall atmosphere for the price was great.
Location; cleanliness. Very comfortable
The friendly and helpful staff and the clean environment was a big plus. Lack of service with luggage resulted in my husband injuring his foot with the heavy trolley. There should be some help with luggage, if necessary.
The staffs were very friendly and helpful.
location and helpfull staff room very small no air condition
comfortable beds,clean room, good service. hotel on good transport routes across the city. also within walking distance of most sights. we felt the breakfast was rather poor for this class hotel.
Pent og rent rom. Rimelig. Flott frokost. Ikke røyk rom. Svært mye røykelukt om kvelden som kom inn via ventilasjonsanlegg
Store greie rom, med kokemuligheter. Sentral beliggelse. Frokost inkl i prisen. Sengen var ikke gode, en kunne kjenne madrassfjærene
Mye röyking , ellers ok
Et triveligt og vendligt hotell
Et elegant byhotel. Førsteklasses service i alle ledd. Rent, pent. Deilig frokost. Høflig og serviceinstilt personale. Vakre rom. Helt perfekt. Absolutt anbefalelsesverdig.
House keeping var veldig dårlig, sengetøy ble ikke skiftet og det var skitne rom. Forslagene til restauranter var dårlig, virket som om ingen hadde vært der selv.
The hotel staff were extremely professional and very helpful. The rooms were fabulous. We enjoyed our stay very much and would return again. no complaints at all. Everything was wonderful
Centrally Located close to Old Town and Railway Station
The 'creature comforts' make all the difference, but a hotel is nothing without it's staff and in this case they were fantastic. That there was not a No Smoking area in the main communal areas.
Great location, quiet and relaxing. Room was very nice and did get an upgrade as it was my birthday. My girlfriend contacted the hotel in advance of our stay to organise a surprise cake and bubbly on arrival as a surprise. The hotel forgot this and she was really upset as she had to speak to the hotel and then the receptionist did not even apologise despite acknowledging it was their mistake. Despite cancelling it - the cake and bubbly was there when we returned to our room, but warm and by then we didn't want it - we were still charged for it!! This did take the edge off our stay unfortunately.
The staff in the Sheraton Hotel were excelent. They all had excellent English and knowledge of the area which made our stay more enjoyable and memorable. Only fault I had was I thought I had booked a Double room however when we got to the room It was a Twin. Would advise people to ensure on Check in the room u get is what u booked.
Central to old town, and staff were very friendly and helpful
Very, very friendly, informative and helpful staff throughout the hotel. From check-in, at the restaurants, the Concierge - their friendly, helpful attitudes will bring me back.
location in city centre, value for money, cleanliness of room staff was friendly but not very effective. there was a queue at the checkout, which prompted me to leave without getting a receipt, whcih I had to request by phone after the stay
Bistro Bar Unfortunatly just a little quiet.But we assumed that it was because its out of the main season.Prehaps you could offer special return deals to anyone who has used the hotel for holiday breaks
Sentral beliggenhet, kort vei til gamlebyen og alle attraksjonene. God frokost, valutta for pengene.
Flott, nyrenommert rom. Sentralt beliggende. Veldig behjelpelig og hyggelig personale. Gratis kaffe og mineralvann hele dagen
Meget sentralt i forhold til den gamle bydelen Var der på den varmeste tiden av året. Savnet litt air-condition
Store rom. OK beliggenhet. Kunne ha vært frokost ink. i prisen.
Meget vennlig personale. Fint rom med det jeg trengte. Flott frokost! Det var noe tull med internett-tilgang, angivelig pga hacking. Ellers var jeg godt fornøyd.
Det var godt renhold og hyggelig betjening. Resepsjonen var meget behjelpelig med bestilling av turer og forslag til utflukter.
The location is excellent, very central. The hotel is located on commercial street of the city, an area with restricted car access. Consequently, I lost at least 30 minutes trying to identify the address where I could not reach by car. Finally I called the hotel and they indicate me a different address for car navigation and so I got behind the hotel. Then I realized that the hotel has no parking and I was sent to a public parking (relatively close to ~ 200 meters). A very unpleasant experience, amplified by the fact that rain in that day and walk with luggage from the public parking to the hotel it was not the favorite part of a holliday day.
Excellent location,very professional and helpful staff.I also liked the rustique room not lacking modern amenities.I would advise more English TV programs.
Outstanding hotel - staff were efficient and friendly as well as thoughtful. Room was full of character and exceeded our expectations. The atmosphere of the 600 year old hotel was fascinating. We ate room service food which was excellent - we were able to pick locally popular dishes as well as the usual chioces on Hotel Room Service menus. Parking was not convenient by the hotel, but the hotel took care of it all with free valet parking, so this was not a major issue.
The staff was very friendly. The hotel is on a cute street in Salzburg, very close to shops, restaurants, and tourist sites. We would definitely stay here again!
This is a fantastic hotel! If you like antiques in your room and helpful staff attentiveness, this is the place to stay. The restraint is fantastic. Don't go to it if you want new fusion type food. The menu is very traditional. Each meal was prepared as if your Gran muter was in the kitchen herself. ( I don't know the German word for grand mother, I'm just guessing.) My wife couldn't have been happier with the stay. Comforters- I tend to be a little warm. The big down comforters were a little to warm for me.
The location of the hotel. We enjoyed staying in the 'old' part of Salzburg.
charming small hotel in centre of town very noisy at night
Hotel Goldener Hirsch had all the promised alpine charm of a 700-year old hotel. The decor was quaint and we received a free two-level upgrade on our room. Very spacious as a result. Staff was remarkably courteous. A bit expensive for the included amenities, and the old world charm means some amenities are missing or outdated.
Restaurant was good but too pricy. For the rest, excellent stay!
Wonderful staff and perfect location The carpet, TV stand, small sofa and small table and chairs felt a bit cheap and out of place with the rest of the hotel
Mixture between traditional austrian style and luxury Nothing to complain
Great location - easy to walk to everything.
Hotel staff was very helpful and all spoke English very well. Hotel was clean, it is more a business class or conference center hotel, but as tourists, we always felt welcome. Breakfast buffet was very good, but they ran out of some items one morning and they were not replenished. Room was clean, not much outside noise at night. Five minutes' walk to railway station. Area around the hotel and nearby railway station seemed questionable at night, but we walked quickly and didn't encounter any problems.
nice location near train station , good breakfast, room was more comfortable nice for big family nothing
near to main railway station
Very close (3 min) of railway station; 20 min walking to centre(old town). Large room, nice design and clean. Everything was perfect (except that we went to the pool in the evening,at 9 pm,and one window was open and cold inside). Nice pool+sauna. Polite and smiley reception staff. Overall, excellent. It would be very nice to have coffee/tea facilities in the room.
Location good recommended an excellent restaurant seven miniutes walk from Hotel car park location excellent with lift up to your floor Booked accomodation with Breakfast to be told I had not. I told them I always booked hotels with Booking.com and never had a problem before.
The WiFi service which is stated as free on Booking.com was not free.
Friendly staff, comfortable modern hotel, easily reachable and indoor parking. Pool is also fun! Neighbourhood is not the best (near station) and can be bit noisy at night. Hotel room was hot and dry for reason we don't understand
You have to appreciate the location in front of City Park and St. Stephen area winthin 10 minutes walking distance. No.2 and U3 metro is very convenient to connct to any popular spots in the city.
Typical US style business hotel that did all the basics very well. The breakfast buffet was excellent with a wide variety of foods. Room service comes with a flat €10 service charge. I ordered a burger which with bacon despite the menu not making any mention of bacon being included.
I like every things in hotel except baggage porter who ask me to give him money 2 Euro for each baggage. I don't like baggage porter .
The breakfast buffet was by far the best we've seen on our trip so far. Lots of variety of hot and fresh foods. The location was also great being next to the train station. The bed and pillows weren't super comfy, but alright for one night.
The hotel is a good value for money, provided you get a special offer rate. You get the usual size room, comfortable beds, large-ish tv, I.e all the usual things you would expect from Radisson chain. The service quality is very average - I was shocked to be told by reception to come downstairs to give in my dry cleaning as they "didn't have enough stuff available" to come and pick it up. The rooms were not cleaned properly, when we checked in we had to ask for bathroom to be re cleaned. We asked for a quiet room, only to be told that it was not available. However it did become available after some arguing.
The room was beautiful and had an amazing view of Salzburg which was not that obvious to us from the description of the hotel. The staff was extremely friendly and helpful but not overbearing or snobby like in some other higher end hotels. Their restaurant was very good as well.
The hotel was fantastic. Couldn't have asked for any better. Great staff, beautiful hotel, excellent location. Highly recommended.
Very accommodating and friendly staff. Good commend of the English language (among others). Fantastic location that offered a panoramic view of Salzburg. Closeness to elevators that would take you right into the middle of the Old Town Cannot really think of anything, with the exception for an uncaulked crack under a bathroom mirror... :)
The staff was very welcoming and friendly Room service offered a very limited menu.
the totalle awesome restaurant
perfect location, excellent staff
I liked the friendliness and politeness of the staff , the location, service and lovely room. No
Very charming place, full of character and atmosphere, ideal for a romantic getaway.
Hotel was nice and beautiful. Staffs are friendly and helpful. Breakfast was better than what I expected. You can order eggs, sausages, bacon, as you want. Very quiet surroundings, peaceful atomaspher. Room is very small. I expected a nice view from the room, so I was very disappointed. Dinner at the restaurant in this hotel, we had some wrong plate from what we ordered.(It was special dinner for us, so we were disappointed again) If I visit Salzbrug again, I prefer Hotel sacher.
Amazing Service and a Really Nice Room Nothing
Beautifully decoratred. Modern and causy. Good location. No internet service (yet).
modern design of the rooms and they allow pets the bed was remarkably hard
large room, very good services, very good technology there was a little problem with the hot water and after it was solved there was no more liquid soap left for the sink; it was not even refiled the next day
pleasant, clean hotel,with helpful friendly staff,,value for money,,if im in salzburg again i would stay there
The hotel is new, the hotel is very nice, good enviorment, and good facilities, nice rooms the only issue is that you need to walk around 25 minutes to get the citty center and 35 to the main turistic points.