The location, the size and quality of the room and bathroom, the courtesy and skill of the staff. We liked it. We'll come back.
Flight left me and I Sent them Proof from American Air Lines Then they promised me to re-booking amount, week left and did not recover the amount Whenever I tried to contact them A person who on the counter Transfer my calls to The Department Competent and No one answers no one call me back again ..... they are thieves
Really nice hotel with good location and amenities. Got a great deal. Some areas of the hotel are looking old and may need to be revamped.
Scent throughout hotel Hidden fees
Terrible service of front desk staff and mechanician to fix the equipment and receive customer who had phisycally difficulty in bad atmosphere of the room
Very modern facilities I arrive at 9:00am and they charged me an entire extra day to give me the room before 3:00 pm
Location. Fitness center. Room was dark plus the vanity lights in the bathroom stopped working while we were there.
I stayed here only night for my first time but I am sure to make this my go to hotel in Miami. The staff is very welcoming and nice. They were able to work with me with having an evening flight. From the phone call I made prior to booking to checking totally professional! Also working in a luxury hotel I got exactly what I expected at the Conrad Miami!! The wait for food. I ordered breakfast through In Room dining and was quoted 30 minutes of less. It took closer to 45-50 minutes for eggs and potatoes. I then later on went to the pool bar and ordered the avocado fries and that took roughly an hour. I understand things happen and high volume of meals being ordered.
The view from the bar (25th floor) was stunning, the rooms are well kept, and the hotel overall was very clean The bellhop left our luggage pieces on the cart at the entrance and never brought them up (we went down and got them), it costs $30/day to self-park (no in-and-out privileges, so more if you leave/come back), while the map shows it close to the water the closest beach is a 15 minute car ride away, and the rooms and bathrooms felt a little dated/worn
Close proximity to metro station, restaurants and grocery store. Hotel has parking at rates cheaper than public garages...self serve (if available) and valet.
Great location that is close to everything. Chic hotel They made us wait 30 minutes in the lobby for a room even when we arrived after the checkout time. And they probably put us in the worst room of the hotel after all that trouble.
Very clean, excellent location, overall I could say I made a great choice HIDDEN FEES AT CHECK OUT... The hotel was at a great price.. But during checkout they add all these fees nobody told you and you have to pay them... I paid like 35 dollars in fees for ONE night... If you are spending more nights, just multiply the fees. One fee is valet parking (they don't give you a parking space) so you have to leave your car in valet. The other fee is "amenities use" COME ON!! This fee was the one that I feel was not right... First of all, I DID NOT use ANY of the amenities, it was a one night stay. The should include this in the price... So the thing is that for 35 bucks a night additional to what they advertised, I could have gotten a MUCH better hotel. Hope this review helps...
Apartment was spacious, housekeeping did decent job of cleaning even though we had to call once or twice for extra towels. Location was great, downtown/ Brickell area with a lot of restaurants and bars close by. Nice kitchen. Nice balcony. The staff was responsive when we needed them. The beds were terrible, I slept in the bed a couple nights then slept on the couch the rest of the stay. Beds had no cushion just felt like sleeping on springs half the time. The couch was more comfortable. No way i could have slept the whole week on the bed without having back issues. Had to pay for parking $25/day and they tried to charge for a week even though we returned the rental car the day after we got there. They did take it off the bill though.
Very nice looking hotel. Very clean. Check out time is noon which is great. They wouldn't sell just a toothbrush, you had to buy a whole kit for $5.50. Most hotels will give you a tooth brush for free. $22 for valet parking is kind of steep as well.
Nothing Nothing the room. Toilet did not work. TV www in and out and no wake up calll Late to my meeting. Waste of money
The staff is always so nice - this was our second time in a month staying at this hotel. Angelo at the front desk is always happy, kind, helpful and willing to go above and beyond to ensure we have a great stay. The valet team is always fast and the pool and gym are really nice. We had a great room the first time with a parking lot view, but oversized balcony and this time we got the pool view - we loved both. Thanks!
When I did my check in I’ve requested a double bed room, but front desk said they were completely sold out and was the only room available. At 2.30pm aprox, I couldnt connect to wifi they said everything was ok and was my 3 phones and my computer problem BUT they will try to check it. I went to the mall and 3 hours later nobody did anything. Before leaving to the mall, 2:30pm aprox I requested a plunger because water on the toilet was running, they said somebody will come and mix it, again, 3 hours later toilet was sames as I left. At 7pm aprox I called front desk for blankets and sheets for the sofa, they brought only 2 sheets because that was everything they had, no blankets no pillows. At 7.30/8pm I left for some dinner and requested to fix the bathroom, they said they will try because the front desk person was the only one available that night and has to do everything (same answer was given by valet/bell boy at 2pm that we arrived). Today I woke up 5am and had to use the bathroom but again, water was running and I had to go personally to front desk to request a plunger so I can mix it by myself, they finally gave me the plunger to do something so easy requested almost 12 hours ago. Do I deserve to pay yo $250 for this room and service???????? Please let me know because really your service is a disaster.
It was very quiet and safe
Good Location in Miami's Brickell District. This place SUCKS. Our reservation was cancelled without notice, and they moved us to new hotels twice. Then told us we had not paid, even though we paid in full with CC 3 months in advance. Every time we passed through the lobby there was a new customer with a major problem, receiving no help. Once I reached out to corporate, the situation began to improve, but not without MUCH arguing and hassle. The service is beyond terrible. The employees are largely completely clueless, helpless and don't communicate with you, or each other. The rooms are just barely passable. Cheap construction, cheap beds, poor sheets, and no services whatsoever. No cleaning, no gym, nada. Again, this place SUCKS. Don't stay here unless you're completely out of options. Get a VRBO or Air BnB in the same area. This is the only time I'll be visiting an Extended Stay America, ever.