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LOVED the cleanliness and space of the room. Loved the japanese soaking tub. Very quiet room, even though it is located in a heavily trafficked area.
Loved the rooftop pool and bar with an outdoor fireplace, very relaxing. The restaurant in the hotel had a wonderful breakfast buffet and delicious food. The bathrooms were nicely done with marble and granite. The Asian inspired design makes you feel like you are somewhere overseas. I would stay here again. My son goes to the University of Miami and it was convenient to the campus and Coconut Grove was an affordable area with good restaurants and some shopping. Rooms were not ready by check in time. We even arrived early and were told to put our name on a list. When we returned later at the posted check- in time, there was a long line of people waiting for rooms. The average wait was 30 minutes to over an hour for rooms to be available on a Tuesday in the off season.
I felt like the whole staff were young kids with no experience in customer satisfaction. While i was there for a wedding they lost several peoples luggage. Literally 2 hrs before the wedding started people didn't have their dresses or suits. The bridesmaid left her diamond necklace with in 20 minutes of check out she went back to get it, it was GONE! She begged the front desk to figure out who cleaned the room to get it back, she did get it back. I was woken up several times from people walking around on the floor above me and outside my hotel room. My husband slipped in the shower (which the set up is retarded) hurt his back, there is no traction and the tub is very slippery. Was not worth the money at all!!!! However, I do have to say the outside of the hotel is very beautiful but starting to look run down and not properly managed.
Location, People were great, Hotel was fun and nice architecture. It was easy to walk to a variety of places. WI FI was not functional, there were no vents in the bathroom, and the room had an old smell to it.
The attention of the front desk staff and the restaurant. Room was very dirty, had to use shoes all the time, otherwise feet would get dirty immediately. Shower tub dirty also, and shower faucet about 1/2 inches away from the wall, which , I believe , from some previous repair that had to be done regards to plumbing, and was poorly fixed. showing a hole in between. Mildew thru out the bathtub surroundings, which proves that no proper cleaning was been done. Not for one day that we were there did the cleaning staff leave enough towels for the 4 quests. We had always to walk around the floor to find someone that was cleaning another room and ask for more towels. Closet doors extremely heavy to move. Mattress of the bed close to the wall, sinks to the middle as soon as you lay down. Not at all what I expected from a Hotel that use to be one of the finest in the area. Overnight parking fee very high. In my opinion, all that is due to bad management and it can bring the place down very fast. I would not recommend your hotel to anyone that asked my opinion.
Comfortable room. Low class people screaming in the hallway at all hours of the night. Staff was supposed to contact me when our room was available and never received a call. An hour after check in time went to see the status of the room and it had been ready all along. Never going back.
location was convenient. mostly the moist, moldy smell in the air. but the hotel is also a bit eerie and weird. seems like a 1970s drug inspired design. It is in bad need of renovation.
The hotel rooms, decorations, amenities, and staff were excellent. The hotel needs major renovations; phone lines, lights, and wall structure are in need of repair.
The self parking across from hotel is WAY cheaper regardless of what they tell you! This was really easy. Convenient location - walking distance to TONS of restaurants and shopping The staff were very friendly. Super cool decor and atmosphere, water, plants, courtyard, tiles, wood doors, windy hallways I wouldn't want to pay the hotel's price of nearly $300 per night There was construction across the way during the days which was not conducive for midday napping! There was only 1 shade umbrella at the pool - all other shaded areas required rental fee. The valet was slow and a bit rude and may have dented car - but the front desk was VERY interested in resolving issue without hesitation so this may not be a norm. (not worth $$ though, just self-park)
Parking attendants and Front Desk staff are the best
Great atmosphere and amenities. The pool was amazing as was the food. The staff was friendly and helpful. The cell phone service was pretty awful. Other than that, nothing!
It was clean. The pool view is great. Location is good. We were in a room that was off from the others. It was small and the finishes were outdated. I am very sure this was an overflow room. I'm guessing that is how you were able to get the low price. They probably don't use these rooms for the guests who book directly through them.
Loved the pool area the staff was very nice location was beautiful The coffee carafe was the wrong size, and coffee was not coming out. The kitchen area was dirty not fully clean. The bathroom was not fully clean in corner areas. Pillows are way to soft
swimming pool, design, furniture small rooms
Secure and well organised. Rooms well equiped. I was originally booked for two nights, but left after one. This place didn't fell like a hotel... Rather serviced apartments. So in short it was a boring place to stay for vacation.
The room, view from room, pool, restaurant, etc. They didn't tell us when we booked the hotel that they are doing a major renovation to the exterior of the hotel, causing considerable noise and preventing the use of the balcony. This should have been disclosed, and/or they should have discounted the room rate.
Location, service, attention with me as a guest, the restaurant, Everything was fine
The restaurant was very nice. Good food. Nice view facing the bay. No beach nearby. No real supermarket within walking distance. Lobby is very sterile and sofas are uncomfortable.
We went for business/leisure for 5 days. The staff was very helpful and amiable. The location is outstanding. The room was very clean with an excellent view. It could be a little bit bigger but it had all we needed. The room was somewhat small.
Wonderful hotel, convenient location, free Wifi, spacious rooms, beautiful setting, great value, highly recommended! BTW, parking is $12 next door :) Staff not the friendiest - but that is a minor issue
The staff were extremely helpful The restaurant was very small
very comfortable and clean.Good facilities and extremely helpful staff. Cost of internet facilities -very expensive.
I had to wait 4,5 hours until 4pm before I could check in and finally get my suite, Unfortunatelly they did not even offer me a coffee or invited me while I had to wait for lunch, etc. Beside that I have no complains.
The hotel is clean and comfortable. Very modern appeal. The valet parking is ridiculously expensive and due to lack of parking in the area nearly a necessity. The parking fees make up for any saving you might think you're getting on your room. The front desk staff and hotel bar staff were very courteous and friendly, however, the in lobby Starbucks staff couldn't have been more rude or inattentive.
The elevator went out minutes before we returned at 11pm, and service was partially restored just about midnight. We were on the 9th floor, and my wife had asthma, so we waited in the lobby. Nothing was offered - not a cold drink or a snack or anything other than a half-apologetic "Sorry".
great staff! room was neat, very comfortable beds. Excellent value for money.