Madrid Hoteller i nærheten av Puerta de Alcalá

I like the small size of the hotel, quietness, no noise from neighbours, good modern design, comfort, new furniture and bed linen. The size of rooms could be bigger. There was no bath in the room only the shower. The hotel staff is polite but not well trained (for example VAT shall not included in the hotel bill during check out if booking is made via www.booking.com site). More information in the hotel shall be provided about city attractions, restaurants etc.

At 5:40 in the morning intruders entered our room as we slept. They entered with flashlights through a side door and only left when we began screaming. It was a terrible experience. The hotel's reception seemed very surprised but did nothing to reassure us that we were safe there.

Excellent location. Beds very comfortable. Hotel still not fully open and noise of workmen woke us in the morning. Bathroom wash area actually in the room not standard 5 star - no desk area.

Nothing Small pokey room with inefficient air conditioning. Indifferent staff. Very expensive mini bar ie 5EUR for a small bottle of water. Would definately not stay here again nor would I recommend it to anyone else. Stay regulary at 5* Hotels around the world and this has to be classed as medicore 4* at best.

The hotel is clean and well appointed. There were ample facilities (restaurants, pools, etc.) It was fairly empty, so many of the facilities downstairs (pub, screening room, etc.) were not open. The entire downstairs was dark. It just seemed so empty and lonely

Nice location by Retiro Park Overpriced and not good valuie. They refused to send an ironing board to the room, we had to pay for a valet service to iron our clothes! The hotel bar was a tiny dark room with no windows! And their website lied saying the room had a balcony, which it didn't. We only chose this hotel because we wanted a balcony, so were very disappointed.

The staff was extremely helpful and they upgraded us to a jr suite. The location to the park and designer shops very good. Also great breakfast.

staff very helpful yes 24 hour building work outsideinterior was a little plastic, lacked class

Location is excellent, situated in small street just of the traffic dense major streets, room was comfortable and free minibar was a nice extra. There are some excellent restaurants in the small street of the hotel and the neighbourhood is know for it's shopping. For the next three years there are heavy roadworks executed in the area around the hotel. During the night the noice could disturb you from sleeping (also during the weekend!!). Maybe the interior rooms are less affected. The taxi the hotel ordered for us to go back to the airport charged us 15€ more than the one on the way to the hotel... better to take a taxi in the street.

no kettle, no tea, no recommendation from English guest

The location is excellent as you can walk everywhere in Madrid, such as The Prado and other Museums. Sounds travel throughout the hotel as it is clean and modern with wood floors so there is nothing to muffle the sounds. Early in the morning I could hear many rooms in the hotel opening doors, moving chairs, shwoering....cant imagine what I might have heard......

Location is good only. The furniture, bathroom and kitchenette are totaly worn out, breakfast restaurant is very small and food is poor. So the hotelneeds serious renovation. I never go there again and never recommend any other person.

The apartment was spacious. It is situated close to tourist routes for the on /off bus and close enough to walk into the heart of the shopping areas. The staff were very difficult to communicate with, so very little english, and not very friendly or helpful,with our very little Spanish. Bad directions, completely wrong in fact, and trying to get any thing, like toilet paper and enough towels (for just 2 people ) was really difficult! Then there was the night club situated right below us, playing thumping music till 5am. Apartment was so old and rundown, broken tiles on the stairs inside, that kept falling away to expose a sharp edge you could cut your self on, and the beds must have been 20 years old.

Wifi worked and bathroom was large. Old and tired building in general - looks like they've tried to update some things in the room, but overall the rooms require a lot more work. The beds were terrible - old and you could see the sagging in the middle and feel the springs and I found hairs on the sheets. My boyfriend and I ended up getting a room with 2 single beds - they were booked up and couldn't help us in that area. All the tiles were cracked, walls were stained and the walls were so thin you could here the people in rooms around you during the night as well as the air con. The photos on the website were deceiving as they showed their updated rooms, while from the looks of things, most rooms hadn't been updated to that standard yet. I would personally pay more to be in a more comfortable environment. The plus was the wifi was good.

mainly the location and the space in the rooms. needs an urgent refurbishing and a good clean as it was sweat smelling...change of furniture and a good wall paint is needed.

The apartment first allocated was unsuitable, steps to bedroom but there was no problem in chaning ti a more suitable room The room apartments would need refurbishing

location