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The staff was really nice and helpful. The free shuttle to the Madrid International Airport is a bonus. This is not a negative comment. Travelers just have to be aware that the hotel is located in a quiet neighborhood and that there seems to be a very few restaurants around. There is a chinese restaurant just around the corner but I chose to eat at the hotel restaurant on the terrace. Service and food were really nice (Spanish menu). Did not have a chance to try the buffet breakfast (but it looked nice) as I needed to go to the airport early. I would have liked to just have a cup of coffee before the shuttle arrived but was told I could not... needed to eat for that... Maybe the restaurant management could consider selling just coffee at the counter to clients who are not interested/or choose not to eat a big breakfast in the morning.
Room style Too cold temp. in the breakfast area and too hot in the rooms
Near to subway and airport They say it has a free shuttle to airport but it's not marked that it is only available certain fix hours. We had to take a taxi
Design and comfortabilty of the rooms and the place in general We asked for some ice cubes and, yes they gave us, but into a plastic bag, I guess they should be prepared for such eventualities and place ice cubes into a bowl
Spacious bright modern rooms that were very comfortable The transfers are not 24 hours as they claim, and the location is only suitable for business travellers or those that don't mind being out of town
facilities are good shutall bus has limited time
Stayed here July, 14, 09. Great hotel, excellent buffet breakfast. Very high tech brand new hotel. Some reviews I'd read said it was "cold feeling" and noisy. I found neither to be the case. Slot of glass & chrome can seem a bit cold to some people but I enjoyed the modern design. It is obvious they spend a huge amount on the interior design. I really liked the hard wood floors in the room. A very clean feeling as compared to hotel carpet. The room was absolutely spotlessly clean. With all the glass the maids must have to work very hard to get it all spotless & streakless. The desk staff were very pleasant and helpful planning our short td in Madrid. Only complaint is the "free airport shuttle" only runs 7 to 11 am and 7 to 11 p The "free airport shuttle" only runs 7 - 11 am and 7-11 pm. That's not how the free shuttle is advertsed. We had to take a taxi upon arrival at 4:30 pm for acost of 27 Euros. But did get the free shuttle back to the airport the next day as it was within their time slot. You need to sing up for the shuttle ahead of time to make sure you get on it. About a 20 minute trip to the airport so if you are running tight and miss the shuttle itaynot be back for some time. Took several taxis to the hotel all had trouble finding it as it is off the beaten path . Had to use our cell phone to call the hotel so they could direct the drivers. Be sure to take their business card so you can give to the driver & call if necessary. But it is worth it
The hotel restaurant is excellent and the staff is friendly even though not very helpful as expected The bed has four wheels which may slide while sleeping on it.
closeness to airport, price and comfort of beds ...modern amenities airport shuttle took one hour to come to get me and only after I called to get it to come to Terminal 1 -- shuttle bus not available until 7am in morning which was not suitable as I needed transport at 6am -- shared taxi with other guest which worked out well. Dining in-room astronomical and diningroom had poor selection and expensive prices. I arrived late and had few choices.
Nice hotel. Good location. Nearby airport and some nice bars for a late tapas. Girl at the front desk not realy friendly. Rooms are spacious, clean and realy comfi.
buss til hotelet tok 1,5 timer før den dukket opp i flyplassen.
God service ved å hente oss med servicebil på flyplassen, hyggelig betjening, rommene var greie og vi var vel fornøyde. Når man overnatter for videre reise dagen derpå, er et slikt hotell helt perfekt. Egentlig ikke
Nær flyplass god service henting til og fra flyplass
Beliggenheten var bra i forhold til flyplassen. Sengene var steinharde. Frokosten var mangelfull. Hagen med svømmebaseng var meget ukoselig.
Kun 5 minutter fra flyplassen. Gratis transport til flyplassen fra hotellet. Vennlig personale. Bar preg av å være noe slitt; lamper som ikke virket, during fra AC, dusj som ikke virket ( i 2 forskjellige rom).