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Free Laptop in Room . Excellent idea. Good Breakfast. Bar. TV Channels choice poor - No English. Pay TV movies totally inadequate.
Location and service and great mini bar and wifi. Nothing. Very superlative.
The quality of the hotel was very good, location was good but expensive area. There was no bar/coffee bar at the weekend. The room toilet had a clear glass wall and door which was an experience particularly when travelling with children.
it was in a great location! the bathrooms in the suites.... my friend and i were sharing rooms and the bathrooms are like a glass box so you see everything! weird!
no porter in the hotel.
I was very unimpressed with the service and the cleaness of the hotel.
Great set up for the family room.
A good modern hotel in an established skin. Very close to Madrid's best shopping district and museums. I particularly like the fact that the hotel didn't charge for extras that others often do - like internet access etc. Being really picky - the lifts were painfully slow - but this shouldn't put anyone off.
The staff was excellent The hotel it self was kind of run down and although it was not dirty, because it was so run down the halls looked like they were dirty.
I thought the hotel was very modern! No
the location is good, Brekfast was very poor all food looked old and not fresh. The Hotel inside is very dark.
location and style breakfast, terrible coffee
I liked the decor and the location of the hotel. Rooms were a little small for a luxury hotel in comparision to the United States standards of luxury. Food was way-overpriced for what you got.
Location, location and location and offcourse the room comfort. busy reception
The staff were very pleasant & very helpful. The location is very central to all the necessary activities. Very good value for the money. I have no hesitation to strongly recommend the hotel for my friends. Next time I'm in Madrid , I will be at Grand Melia Felix . Dr M. Mamdouh Aker , Urologist & Commissioner General for ICHR,Palestine honestly,neither my wife ,nor myself have anything to complain of
Excellent facilities. Excellent and efficent staff. Great breakfast buffet. Convenient to public transport, shopping, walking and all categories of dining. Modern with strong presence of traditional, quiet comfort. Reasonable prices for drinks and in hotel dining.
Central location and good bedrooms. The bathrooms are far too crammed and small. We had to move rooms as first one was far too small and unclean. M&R in bathroom poor.
Very attractive, well located. Helpful staff. Construction outside in street, debris around.
Everything from checking in to checking out. Will be booking again soon.
location concierge / assistance not on high standard as in another EU countries.
excellent service, excellent facilities and fantasic breakfast no complaints
Vi dro på fotballtur til Madrid i forbindelse med Champions League-finalen, og hadde et helt greitt opphold på Hotellet. Veldig kjapp og profesjonell inn- og utsjekking. Gode og store senger. Det er korte avstander til resten av sentrum, og spesielt den store Retiroparken. Resten nås lett med metro eller taxi. Syntes at de burde hatt minibar på rommene. I tillegg er prisene i hotellbarene veldig stive etter spanske forhold.
Hotellet har en fin beliggenhet og restauranten som ligger ved siden av (ut til høyre og gå til neste hjørne - heter noe med Jamon) er kjempebra. Vennlig personal. Veldig bra romløsning for familie med to rom og dør mellom, men hotellet er for stort til at babycall kan benyttes og foreldrene kan gå ned i baren på kvelden etter at barna har lagt deg. Hotellet er litt kjedelig med få fasiliteter. Skulle gjerne hatt bedre serveringssteder på hotellet. Det ligger flere fine kaffebarer og restauranter like ved, men ikke inne på hotellet. Vegg til vegg-tepper på rommene var ikke det beste for meg som astmatiker.
nere semtrun Ikke
Ganske sentralt hotell og nær konsertarenaen,bra pris,stooort hotell Rommene var ganske slitt,sengene var steinharde..
Lett å finne, hyggelig personale i resepsjonen, rent, god plass Reservasjonen var en annen pris (280 euro) enn hva vi betalte for rommet (220 euro) - det kunne gjort at jeg ikke hadde bestilt rom på Convencion hvis jeg hadde følt at prisen jeg fikk på bookingen (280 euro) er for høy. Men dette gjelder vel mer bookingen og ikke selve hotellet ...?
quite and relaxing
I like the small size of the hotel, quietness, no noise from neighbours, good modern design, comfort, new furniture and bed linen. The size of rooms could be bigger. There was no bath in the room only the shower. The hotel staff is polite but not well trained (for example VAT shall not included in the hotel bill during check out if booking is made via www.booking.com site). More information in the hotel shall be provided about city attractions, restaurants etc.
Very Clean & well designed. Bed was super comfortable. We liked the location. Located in quiet & beautiful area. Nice walking through the Park to Prado Museum.
Excellent location. Beds very comfortable. Hotel still not fully open and noise of workmen woke us in the morning. Bathroom wash area actually in the room not standard 5 star - no desk area.
The staff was very friendly and helpful and the location just perfect - right in the city centre.
Nothing Small pokey room with inefficient air conditioning. Indifferent staff. Very expensive mini bar ie 5EUR for a small bottle of water. Would definately not stay here again nor would I recommend it to anyone else. Stay regulary at 5* Hotels around the world and this has to be classed as medicore 4* at best.
The comfort and cleaniness of the room. The staff was excellant. The open plan style of the bedroom/bathroom needed to be adjsuted to.
Staff helpful but not intrusive. Room was modern and airy. Very large comfortable bed. Breakfast good quality
We liked the baythroom set up and the comfort of the linens and beds
Location, bellboy service, Expensive, old rooms, poor service, low water pressure of the shower, not worth the money..
At 5:40 in the morning intruders entered our room as we slept. They entered with flashlights through a side door and only left when we began screaming. It was a terrible experience. The hotel's reception seemed very surprised but did nothing to reassure us that we were safe there.
great size of room the toilet was across the room from the sink--makes it tough to wash hands. Also, no doors between room and shower area, makes it tough for those sharing a room who don't want to be so exposed, like grandmother and grandson!
The location of the hotel, and the bathrooms in the rooms were very nice and very spacious There was very little storage space in the rooms and they were a bit small.
Convenient location, helpful staff, nice room. Our first room had a blocked shower, which had wet the rug. So we moved. That room then had a broken towel hook. Seemed odd for such a new facility.
well located, close to the Serrano metro station
Had problems with the WiFi; no leisure facilities
Location. the room is very small but well appointed. The room is quite small.
The excellent location close to subway and the interior design Rooms to the street are rather noisy due to missing anti-noise features
the locatiin is perfect. accesible to transportation. beautiful place. the matress is kinda hard and it's in a flatform type of bed. it shifts everytime we move and we have to keep adjusting and fixing the matress back to it's position. overall the place is nice.
Great location in a nice high end neighborhood, full of boutiques and also very convenient to main tourist attractions, like El Prado, Cibeles, Paseo de la Castellana.
Good location, at walking distance almost all things I wanted to visit. I loved the Salamanca area, good for shopping and eating no fitness center
nice interior room cleaning was late
The staff were very pleasent and helpful
easy access and clean with friendly staff,intersting interior and nice open area for guests A little noisey at night due to disco accross the road
the family room is perfect to travel with family and child and the espectacular ubication no nothing
excellent central place for shopping very poor number of TV chains
the atmosphere and style of the hotel was excellent only thing i did not like was a bed in room. Pure design but not comfortable.
Central location Overpriced for the facilities
Central, clean and nicely decorated. Staff were very pleasant
Ideal location to access galleries and shops. Good access to the metro means ease of travel through the city. Salamanca is a charming and quality neighborhood close to wide range of restaurants. In room computer a bonus too.
Different to the run of the mill hotels. Location was excellent.
The good breakfast. The obsolete bathroom: dusk and with an old shower.
The best thing in this hotel is the location. I thought its 4 stars hotel not 5.
The hotel staff was incredibly friendly, very helpful. The hotel is quite upscale but not in a stuck-up way. Everything is top notch but the atmosphere still quite relaxed. The rooms are big, nice furniture, very comfortable bed. The hotel is very quiet, so you get really good sleep. Fantastic bathroom, all you can think of is there, robes and slippers and everything. The hotel is in a shopping area and a nice short walk from the Retiro Park and Prado museum. The centre is about a 30 minute walk away. Metro station half a block away if don't feel like walking. For me the staff was the thing that made this hotel so good. Absolutely no complaints, very nice place for a couple to spend a romantic weekend away!
Staff was extremely helpful. We arrived in the early morning and were given an early check-in to a great room.
The hotel was very elegant and sophisticated. It was located in one of the nicest sections of Madrid, Spain called Salamanca, and is very close to the most important museums and monuments.
Staff will do anything for you, room very clean, recommended.
the elegance, quietness and the staff made our stay delightful. The restaurant was exceptional
It was a great experiance in total nothing to mention
the fact that shower wasnt functioning
Its proximity to the city center and shopping areas. No
The staff of the hotel were nice and curtious. The hotel location was excellent for shoppers. None
The way we were received. The concierge was excellent .Breakfast svc was very good and i loved the bar
We had a huge room, which was beautiful. However, we probably would not pay the 'asking price' had we not found a bargain online. The decor is nice, it is spotless, and bed very comfortable, the a/c fabulous, the bathroom great, the breakfast interesting and definitely big. Very tasteful. They need a ramp for suitcases - there is a staircase entry in the front. There is no decent chair in the room if you need to work at the desk or computer. Very very uncomfortable, too high for the desk also, so not practical or helpful in that regard. The breakfast is quite darling, about 20 things on a tray brought to each guest at the table or in the room. However, it is exactly the same every day except for a change in the fruit. We were there 5 days.
the hotel were new & amazing decore , friendly staff , nice neighbour hood no concierge & we had to wait standing for the call up taxi , no much options for breakfast though the lay out for it was amazing
The location is quite good,near lots of nice boutiques,retiro park and not too far to walk to the prado,handy for the airport metro,get no 8 to colombia ,change to no 9 to nunez de balboa ,get out at plaza marques de salamanca and walk to the hotel about 15 mins,thats just one change.Staff are very nice and we were offered a drink on ckeck in,nice reasonably priced restaurant nearby(oter epicure)other cafes and lovely food market just close by, even though the hotel is modern,it lacked any kind of atmosphere,there is no bar area,the breakfast room wasnt inviting,we did not have breakfast as it was too expensive.i would expect a 5 star to have more facilities such as spa,
Location, room size, cleanliness of our room Hotel staff not of the quality of a five star hotel. The exact same breakfast all 5 days
Fine location in zona salamanca
Good location - 5 min walk to metro. Great breakfast however not cheap. Not worth the money. More a 4 star hotel. Nice room however we could hear some noise on the corridor outside our room.
the location I'm not sure we got the room we booked. Hotel staff said it was not a standard room but a deluxe one. I'm sure they cheated. The room had nothing special.I'm really disappointed
Well located for us, extremely friendly and helpful staff, good value, clean comfortable room
location. nice hotel untrained staff. no telephone directory. no help given. brochure stated free video library - did not have one. staff could not understand how to use video machine
The best service&staff i have experienced ever. Breakfast an amazing surprise. The suite just blew our mind with its amenities. Location excellent. Our bed was not a double, but a twin, although we finally couldnt tell the difference.
Good location Think there should be a B & B rate too
Cleanliness&location Superior rooms were not in my opinion the quality of a 4****hotel
good location very profesional staff
Very central, nice staff, and the rooms are clean, contemporary in design and functional. The lobby could use some more warmth and appeal.
Location Impersonal service. Having to have our room keys reactivated every, single time we left the hotel and never receiving an apology from the staff for this continual inconvenience
Clean, fairly spacious rooms, interesting design elements, friendly & helpful staff, good location. A bit expensive but perhaps typical for the area; the fitness room was not very functional, with several machines not working.
convenient location, easy access from/to the airport, friendly and helpful staff, very good breakfast buffet
Very clean rooms and excellent access to metro and city facilities. Very hot rooms and even on 8th floor we could her the disco beneath hotel
The staff was amazing, ever helpful, polite, friendly, all the way down to the baggage guys. It was a bit noisy because of the disco below, had a room higher up but it didn't have a view of the street so my mom had us change. Otherwise excellent choice!
Great location to Metro. Nice Size Bathroom.
Everything was fine except the air-conditioning system. We couldn't sleep at night because of the warm. That was unacceptable for a 4 star hotel. Definetaly the air-condition system.
away from the croud no view from the hotel room
Friendly and helpful staff, fantastic breakfast, nice area close to shopping and metro.
it's a really nice hotel and the rooms are really spacious the hotel is extremely overpriced... i stayed in a similar hotel the night before for only 55 euro... have a look at some other ones before you decide... also their dinner was 32 euro!!! outrageous if you ask me
The hotel room temperature was a bit low and I was not able to set the comfort level myself as the control unit was not in operation.
the rooms were a bit old, the hotel needs reinovation
Services and facilities
It was a very large room, which was very clean and comfortable.
The Hotel was excellent, I would certainly stay again. Very comfortable and clean and always a taxi waiting out front. The only negative point was when lots of Guests were waiting to check in or check out, that usually only one person was serving and other staff members were busy with their computers but not helping. That happened to me at check in, I had to wait at least 15mins to get my key.
location rooms are small
The Bar across the street n/a
the agradable ambient, decoration, room comfort, choise of pillows it was not possible to stop taxis in front of the main entrance, very desconfortable because of the luggages,
very nice & clean rooms Internet didnt work, some noice from room upstairs
Nice price and well located (in city center) and very good Hotel. Rooms too small.
Personel are very helpful and the location, close to the metro, is very good. The hotel was noisy, you could hear the neighbours and the AC.
The ac was not working. As we arrived to check-in the receptionist wasn't friendly. The hotel did not have a pool. They gave us double beds but they were put together as if it was a king size. Suppose if two people men don't want to sleep in the same bed? They charged me for laundry service and did not tell me how much in the beginning. I just asked for an iron. Parking for charged at an outrageous price (maybe this is in the whole city like that)...
They were friendly and accomodating, location was very good
The design of the hotel is really good, and up-to-date. The room is not really sound proof, and I could smell smoke inside my room. The door did not isolate correctly.
far from the center but you have the subway right in front of the hotel
Located in in central Madrid and very close to the Metro-this place is great value-the room was very comfortable-I would stay here again...
Sentralt hotell som innfridde alle våre behov/forventninger ved en storbyferie. Kjempebra med eget "kjøkken" på rommet OG gratis drikke i kjøleskapet... Syns nok frokosten kunne inneholdt tomat og agurk og lign.... Det ble ikke fylt på bl.a. bacon da det gikk tomt. En av de "eldre" som jobbet i frokostsalen, overså fullstendig flere forsøk på henvendelser under frokosten...
Hotellet lå veldig stille til med fin bakhage. Personalet var megt imøtekommende mht. råd og tips hva gjelder besøk på severdigheter, reiseruter, spisesteder m.m.
Sentral beliggenhet i "vestkantpreget" bydel. Fasjonabelt innvendig i eldre spansk stil. Innholdsrik frokost - men ikke før 7.30-7.45.
Hyggelig mottakelse i resepsjonen, vennlig betjening overalt, og en svært rikholdig frokostbuffet som var åpen helt til kl 11 hver dag. Hotellet begynner å bli litt slitt, og kan trenge en viss renovering.
Store, gode rom
Var veldig hjelpsomme med nødvendige bestillinger
Jeg likte rommet, det var fint, elegant og rent hotellpersonalle var kalde (hilste ikke).
Excellent location close to offices, shops, museums etc. Not informed about the breakfast charge as it is not advertised anywhere and I therefore assumed it was included.
it was not 4 stars at all - 2 in the best case, the room, its size and interior, were terrible
I liked the hotel very much. Location is excellent (close to everything interesting or important), room was of a very good size, very clean with air conditioner. Staff of the hotel were extremely helpful and very friendly.
The location is great and the price is excellent there was no room service
Its situation in the city (good area, not far from central attractions) I initially booked a single room but it proved to be incredibly small with view on 2-sq.metres inner courtyard. I paid extra EUR15 per night to move to a proper room. Internet in the business centre was very bad and outdated.
very convenient location, quiet, good price no air conditioning made it very uncomfortable at night. The only way to get enough air was by keeping the windows wide open
Easy access to the city, nice and friendly service. A bit more effort to justify the 4 stars.
convenient,reasonably priced and helpful staff decor shabby
Location and price Service was only the bare minimum, the hotel should be 3 stars not 4, but the price I paid was really for a 3 star, so I am not really complaining
very good quality breakfast. The staff were excellent and very very helpful