Location and service and great mini bar and wifi. Nothing. Very superlative.
I was very unimpressed with the service and the cleaness of the hotel.
The staff were very pleasant & very helpful. The location is very central to all the necessary activities. Very good value for the money. I have no hesitation to strongly recommend the hotel for my friends. Next time I'm in Madrid , I will be at Grand Melia Felix . Dr M. Mamdouh Aker , Urologist & Commissioner General for ICHR,Palestine honestly,neither my wife ,nor myself have anything to complain of
Central location and good bedrooms. The bathrooms are far too crammed and small. We had to move rooms as first one was far too small and unclean. M&R in bathroom poor.
The staff of the hotel were nice and curtious. The hotel location was excellent for shoppers. None
The staff of the hotel were nice and curtious. The hotel location was excellent for shoppers. the fact that shower wasnt functioning
great size of room the toilet was across the room from the sink--makes it tough to wash hands. Also, no doors between room and shower area, makes it tough for those sharing a room who don't want to be so exposed, like grandmother and grandson!
At 5:40 in the morning intruders entered our room as we slept. They entered with flashlights through a side door and only left when we began screaming. It was a terrible experience. The hotel's reception seemed very surprised but did nothing to reassure us that we were safe there.
Fine location in zona salamanca
The location is quite good,near lots of nice boutiques,retiro park and not too far to walk to the prado,handy for the airport metro,get no 8 to colombia ,change to no 9 to nunez de balboa ,get out at plaza marques de salamanca and walk to the hotel about 15 mins,thats just one change.Staff are very nice and we were offered a drink on ckeck in,nice reasonably priced restaurant nearby(oter epicure)other cafes and lovely food market just close by, even though the hotel is modern,it lacked any kind of atmosphere,there is no bar area,the breakfast room wasnt inviting,we did not have breakfast as it was too expensive.i would expect a 5 star to have more facilities such as spa,
Nice area only 35 mins walk to park retriro
good location for getting to and from airport but overpriced and cramped
the family room is perfect to travel with family and child and the espectacular ubication no nothing
Central location Overpriced for the facilities
Comfort In the end some extra charges, but that mistake was resolved imediately
Pool and Terrace with lounge chairs. Excellent location in Salamanca, convenient to several Metro stations. Nice shops in the area. The lobby staff are very nice. Room was very small, and the bedding wasn't the most luxurious. The maid service is questionable. After two days, I still didn't have enough soap and shampoo left. They only started giving me enough soap and shampoo when I left a tip along with a note requesting more soap and shampoo. There was 30 min free wifi for use in the lobby, but you had to pay extra for internet in the room...BOOKINGS.com did not indicate this and I thought internet was included until after I already paid. The pool girl is shady. When I told her I'd pay in cash instead of charging me meal to my account, she told me the total was 22 euros, and I tipped her 2 euros. I checked and the menu was 14 euros. She basically ran away with 10 euros in pocket.
Services and facilities
away from the croud no view from the hotel room
Excellent location close to offices, shops, museums etc. Not informed about the breakfast charge as it is not advertised anywhere and I therefore assumed it was included.