We had a great experience. The costumer service and location were excellent.
Rooms and bathrooms were nice, fresh coffee service and water in lobby nice touch. Morning staff was lovely. Convenient to wharf and north end. Lobby has no seatng area at all other that the restaurant, where the music blared way too loud all day. My son was resting in the room and there was literally no quiet place in the hotel to go check email or make a few calls. 2 of my 4 nights there were way overpriced, priced dropped significantly over the weekend. No concierge to help with suggestions, directions, etc. when limited front desk staff is engaged with guests.
Very friendly and helpful. Rooms clean. Good location. Small bathrooms with no place to put things. Not enough room in king room to put two suitcases without tripping over one of them. Parking per night $45 which to me is high. Prefer coffee in room.
The ambience is cool--contemporary and funky with a sense of humor and fun thrown in. The staff at the front desk were wonderful--friendly, helpful, welcoming. Nice touches--daily complimentary wine bar in the lobby, fun animal print bathrobes in the room. The location is great, walked everywhere. Oh, and it's pet friendly! It would be nice to have a coffee maker in the room. When I asked at the desk, however, they brought one right up.
They let me book this hotel. I arrived only to find that the Kayak system had listed it as available and accepted my money but not secured me a room. The hotel had to turn me away and I had to go find another hotel. It sucked.
Valet parking was ground-level and adjacent to the hotel, so the few times we needed to access the car to fetch or store things like umbrellas, it was convenient. Housekeeping did an excellent job of keeping the room tidy. Hotel location was not great; one block north near the garden is a little shady. This also means any time there is a Garden event, access to the hotel can be very difficult by car (other times are just fine). The floor often smelled like marijuana. I guess the hotel allows pets because whenever I got off the elevator the dogs in the neighboring rooms all started barking. Weird.
Location The size of rooms bathroom layouts and more....
The room design was modern and clean, but the size of it was really difficult to move around in. The front desk people were so nice and helpful. For the price, I really do not believe I got my money's worth. The AC was set on some Eco setting that only ran when there was movement in the room, it was hot and uncomfortable and i slept terribly. There was no soap in the shower and our view was of a pile of garbage out the window. Also, to valet park it was 47 dollars, which should be free. after spending 355 on a small room.
Within walking distance of everything in the north end which is most of what you would want to see in Boston. The accommodations were well worth the price.
Everyone was extremely nice and helpful! I'm a NYer so that means a lot!
The room was fabulous; clean pretty and had amenities in case you forgot anything! Staff was friendly and helpful! 24/7 valet parking with come and go access As you please. Also cheapest pRking in the area.
Great location in center of city. Clean and well maintained. Unique and accentric feel. Thin walls, could hear everything going on in the hallway. Hard pillows, my neck and head hurt so bad in the morning. Tiny rooms.
Fun and incredibly hospitable staff. Great location and walking distance to bars/restaurants. Comfortable and modern room. Will stay here again!
Services was fantastic at this hotel. The room was ready right away, and my request for extra's in the room was honored. Ease of taxi service, and just across the street from the T and garden.
Great service, great location, and a unique feel to the overall hotel.
Staff was fantastic!! Front desk, bartenders, valet...everyone! Super personable and accommodating! I will remember most by name. Room was "loft-like", super cozy unique. Short walking distance to the water, aquarium, good bars and restaurants! We would definitely stay here again!
Location, beds and pillows very comfortable. Clean except for under sink and mold in shower. Room was extremely small, bairly ok for one person, VERY cramped for two.
I loved the modern interior design and how friendly and helpful the staff was. My wife and I stayed at the Boxer for two nights for our mini-moon. We told the front desk staff that it was our honeymoon, and then about ten minutes later, a piece of red velvet cake and a bottle of champagne arrived at our door, completely on the house. We were very impressed. My only complaint is that the rooms in the pictures from the website looked bigger than our actual room.
I loved how nest and clean the room was. For two people the king bed room would be a bit crowded. The staff was very friendly and helpful with each contact I had with them. . I enjoyed it immensely.. Only the size of the room. It would be tight for more than one person.
Beautiful hotel, incredibly friendly staff, old fashioned luxury with modern touches, amazing bed
Valet guy. Drawing on room wall. N/A Front desk staff - rude, unhelpful, not knowledgeable. Literally acted like cared zero shits about your hotel and your guests. Upon check-in they seemed upset, acting like our arrival was imposing on their evening. It was raining and we requested an umbrella, which meant she had to leave the counter, this had her huffing and puffing. No greeting upon entry, ever. Not accommodating, whosoever. Just poor, poor service.
We checked in, headed up to our room, and found a party going on in it. Upon reporting that to the front desk, they were completely confounded. They found another room (supposedly larger than the first) and gave us drink coupons for the inconvenience. No problem. The room was small. 6" between the end of the bed and the desk. But otherwise ok. So we headed down to the bar and ordered two dry martinis a tiny bit dirty. They were out of Stoli so the bartender gave us a premium Stoli. The drinks came back with so much olive brine that they were green. Not drinkable, so we decided to head out for dinner. Upon leaving the coupons we were told that they didn't apply to premium drinks. We suggested paying the difference (for undrinkable cocktails) and the bartender got an attitude and said "just forget it". Finally, upon leaving the next morning, the smallish elevator stopped on the next floor down and the housecleaner got on with her cart, a big garbage bag stuffed with laundry, and a huge gray garbage can on wheels. We were crammed into the back corner of the elevator with our bags. How strange!
The staff was extremely helpful and friendly, especially Fred! I'm not too keen on the standup shower. Sometimes it's nice to soak in a tub while on vacay.
Easy walk from the hotel across the causeways to the Garden, so it was ideal since I was going to a Bruins game. The parking situation was expensive, you could either do the valet service for $45 or park in the lot next to the hotel for $29
Comfortable. Staff very helpful Seems to cater to high school and college athletic teams. This made breakfast a bit unruly. Plus, kids are very rambunctious upon their arrival and could be rude.
nice spacious rooms
Very friendly people at reception desk! Accommodating and caring people working the breakfast time the Saturday of the Boston Marathon weekend. Very expensive (~ 300/night) but most/all hotels are expensive in Boston it seems and it was marathon weekend.
The only thing that I liked about the hotel, is Price. You get what you pay for...
Bed was comfortable
The room was spacious and very clean. Valet parking was convenient and valet parking staff were very nice. Available information from staff was not accessible. My account was charged twice and I still cannot get a hold of a staff member to fix this problem and it has been 2 days.
Got there late and left early, so this isn't super detailed review. Check-in was quick and the desk staff was professional and polite. Nice clean room. Comfortable bed.
Decently-sized rooms, USB outlets No fresh fruit for breakfast most days, wasteful (cleaners leave lights on, no option to not have towels replaced, etc.)
Right across the street from TD Garden, the single reason I chose this hotel. Exorbitant cost for basic lodging. Why this place costs the same per night as the harbor hotels I do not know...I guess they jack up the rate when there are games across the street. TV kept stuttering so every 5th word or so you'd miss. Now that I know the area, I will likely not choose this place again. Bars everywhere, loud people well into the night, garbage all over the streets, broken elevator. etc..
We enjoyed the connvinence of it's location to the TD Garden, and well withing walking distance to the North End and Fanuel Hall. It was also clean and comfortable, with a great view of the Garden. Being close to the street we had to listen to traffic.
Staff was very friendly and helpful. We saw a show at the TD Garden, two minute walk! Our room was clean- nice walk-in closet, kitchen area with microwave and sink & fridge- close to restaurants. Nice breakfast included. And the valet service made it so easy to get in and out. Going to see Neil Diamond at the TD Garden was awesome, reflecting on the trip we all agreed that the friendly, visible, accomodating hotel staff made the trip even better.
The location is pretty much central and close to the subway and it walking distance of most attractions. The parking can be hard to find but it is the same all over the city. If you look hard enough you should be able to find some free parking on the street. We had an issue with the room since we booked a 2 double beds room, but they only had a room with a king size bed. But we were offered a suite with a pull out bed so it wasn't so bad.
The staff at the front desk were awesome. Thanks for everything.