Boston Hoteller i West End

Structure Pretty much everything

The staff was very friendly and courteous. Location was excellent for my needs Price was way too much for the room and amenities. Very poor value for the money. Does not compare to the Four Seasons or the Ritz in comfort price or amenities. Room was not very comfortable and to charge $19.95 for high speed internet per day is outrageous.For the price it should be complimentary. Would not stay there again.

They let me book this hotel. I arrived only to find that the Kayak system had listed it as available and accepted my money but not secured me a room. The hotel had to turn me away and I had to go find another hotel. It sucked.

Decor Terrible unprofessional and incompetent front end manager. Would never go back here

Rooms and bathrooms were nice, fresh coffee service and water in lobby nice touch. Morning staff was lovely. Convenient to wharf and north end. Lobby has no seatng area at all other that the restaurant, where the music blared way too loud all day. My son was resting in the room and there was literally no quiet place in the hotel to go check email or make a few calls. 2 of my 4 nights there were way overpriced, priced dropped significantly over the weekend. No concierge to help with suggestions, directions, etc. when limited front desk staff is engaged with guests.

Valet guy. Drawing on room wall. N/A Front desk staff - rude, unhelpful, not knowledgeable. Literally acted like cared zero shits about your hotel and your guests. Upon check-in they seemed upset, acting like our arrival was imposing on their evening. It was raining and we requested an umbrella, which meant she had to leave the counter, this had her huffing and puffing. No greeting upon entry, ever. Not accommodating, whosoever. Just poor, poor service.

We checked in, headed up to our room, and found a party going on in it. Upon reporting that to the front desk, they were completely confounded. They found another room (supposedly larger than the first) and gave us drink coupons for the inconvenience. No problem. The room was small. 6" between the end of the bed and the desk. But otherwise ok. So we headed down to the bar and ordered two dry martinis a tiny bit dirty. They were out of Stoli so the bartender gave us a premium Stoli. The drinks came back with so much olive brine that they were green. Not drinkable, so we decided to head out for dinner. Upon leaving the coupons we were told that they didn't apply to premium drinks. We suggested paying the difference (for undrinkable cocktails) and the bartender got an attitude and said "just forget it". Finally, upon leaving the next morning, the smallish elevator stopped on the next floor down and the housecleaner got on with her cart, a big garbage bag stuffed with laundry, and a huge gray garbage can on wheels. We were crammed into the back corner of the elevator with our bags. How strange!

The room was clean the location was great to transportation and food. Staff was not friendly or helpful. The valet parking did a poor job of driving my car burnt the clutch very badly. They also didn't have my reservation and acted like it was more my problem then tried to be helpful even though I had the conformation and all the correct information.

Location Wifi didn't work at all and they knew it, said they knew it was "terrible," and "working on it" but didn't do anything to fix it for 4 days. Pathetic in this day and age. And at check in, with no one else on line, it took 15 minutes because "our computers are slow," but "we're working on it." Would not recommend this place to anyone, and in light of the prices it charges, it amounts to theft.

location only one person behind the counter on june25th saturday at 3 o'clock. had to wait in line for twenty minutes even though i had booked on line!!. some people in front of me were trying to get a cheap room for the following monday!!!??? I wasn't told by the person at the counter that it didn't come with a continental breakfast the next morning and at over two hundred dollars , I felt that it should have ,so I had to find my way to whole foods for breakfast. Also, the ice machine on my floor was out of order, and I had to go to the 10th floor for ice The worst thing was that the two key cards for the room wouldn't work properly after several minutes o fighting with it!!!??? I have blood pressure problems and am a disabled vietnam veteran. I was hoping that it would have been a lot less stressful...... the faucet in the shower didn"t work properly....

Contemporary look

The only thing that I liked about the hotel, is Price. You get what you pay for...