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Location, next to many "sights" within walking distance and the entrance to the metro line just across the street that can take you almost anywhere. Also a host of dining options in the neighborhood. Rooms were updated but on the smaller side for the price paid. All the staff was courteous and helpful, including everyone. The size of the room, felt cramped. Didn't include free wifi, but the paid version was pretty reliable. Don't know if it was the case in the neighborhood or just the hotel, but the water had an odd taste to it.
Location in Back Bay only redeeming feature. $110 million redo yet very small, noisy rooms. Family was in town for a wedding. A huge Convention was also at the hotel. Noise, noise , noise! Convention goers on our floor had noisy drunken party. Front desk could not deal with them. Offered us new room locations for following night. Our "new" room had no hot water until maintenance was called. Extremely small queen room. Hallways so wide and high, every voice heard in the room. Plumbing noisy and easy to hear voices in next room. Would never stay here again. Too many other quality hotels in the area. Missed the mark with the redo.
Room was small
Amenities, seating, microwave and fridge requestable Lack of free wifi. Food and restaurant too expensive.
We stayed the weekend and it was really loud. Different groups of people were really loud in the hallways literally ALL night. It was like you were part of a spring break scene all over again.
Location, facilities Nothing
Beautiful facility. Comfortable. Great food Room was a little small but worked just fine.
My wife and I stayed for a getaway weekend at the Boston Park Plaza and we had an amazing stay. Arriving into the hotel we were greeted immediately by staff and checkin was quick and effortless. The room was immaculate and the bed was comfortable . Before going out for the night we enjoyed drinks in the hotel bar and the staff was amazing. We would highly recommend this hotel
For one day and night after eye surgery my husband was completely blind. Please give high thanks to the doorman who helped him into the cabs or hotel lobby. After the bandages came off he could again see! Thank you Ma Eye and Ear and Park Plaza Hotel.
Trash in the room on the floor on arrival...
The address given to me by the hotel was correct. Tons of hidden fees that are mandatory. Booked a king and was given a queen, with ZERO refund given. Would give this hotel a 0/5 if I could. Slapping travelers with hidden, mandatory fees should be illegal.
The staff went above and beyond to make sure that I had everything that I needed. Everything was clean and beautiful.
The staff are excellent, the rooms very comfortable and the location is perfect, close to the T and right on the park.
Very clean . Beds very comfortable. Room size great. Needs to redecorate, wallpaper , bathrooms old . And staff is really nice but seems like in slow motion.
very large room, comfy bed, large bathroom, access to Boston highlights. nothing!
Great location and excellent service. Breakfast choices at hotel where few and overpriced.
We had a room overlooking Public Garden and it was great. Nice view during the day and at night. Hotel is on Newbury Street and close to nice shopping, good restaurants, Beacon Hill - lots to do. Afternoon Tea is wonderful. We had a suite and they charged us $25 for rollaway bed for our daughter - tacky.
A shower with black mold is gross, even if it is marble. The clock made funny noises about 2am. It wasn't the alarm, maybe a failing battery backup, Thought the maid fixed it, but nope. Only solution was to unplug it. Mentioned it when we checked out. On our last day we left the room for the day we left the AC on to keep the room around 68 deg, imagine our surprise when we returned at 7 pm the room was 87 deg! The AC was no longer functional, and per the "engineer" they sent up the only solution was to open windows. As a result we got to listen to the large air handlers all night. The last day we decided to try the breakfast buffet, the food was okay but certainly not worth the $25/ea! The best thing about this place is the location.
After making arrangements for our kids to stay with friends for the night, my wife and I booked a room at the Taj to celebrate our 10th anniversary. Within hours of checking in, we were startled by loud, raucous music. So loud that we had trouble hearing each other from across the room even though we were 3 floors below. Turns out the Taj was hosting a wedding party in the roof. Management said they were booked and couldn't move us. It was so unpleasant, we ended up checking out that same night so we could get a good night's sleep.
The proximity to the park was ideal for my 12 year old golden retriever. She loved all the attention she received in the lobby. The staff were very friendly and accommodating even during the holiday crush. Highly recommended.
Great staff, from the curb to the desk to concierge and room service--really, really good people. Pricey room service breakfast A toilet whose flush handle was in need of repair
There was a large stain on the carpet and the furniture/appliances were a bit outdated. Location was great and staff was friendly and helpful.
Location, location, location. From here it is an easy walk to many fine restaurants, shopping, or for researchers, the NEHGS or the Boston Library (which doubles as an art museum). Little further for the Freedom Trail, but doable if you are used to walking. If you just want to rest and watch the world go by, the Commons is right across the street and at least during the day very safe and family friendly. Caught a late flight but they were more then helpful in storing our luggage and assisting in getting a ride to the airport.
Leah at the front desk was amazingly friendly and attentive to our needs! Car service no longer available. Rooms are getting old and a tad musty
An excellent Boston experience all around
The service was great. The staff caters to your every need. The room was very comfortable and provided a nice view of the city.
The Westin is located in the heart of Boston with easy access to public transportation, restaurants and shopping. Great location for business travelers. Customer service was also great. Definitely worth checking out for your next business trip!
Location Staff was inattentive and seemed bored. I arranged for a crib for my room for my son and upon arrival, it was not in the room which was hugely inconvenient. I had to call to have it brought up. Also, wifi should be free in this hotel.
Didn't like how the website advertises a pool and spa but they have neither.
You can get to Copley Place and the Pru without going outside so weather is not an issue. Lots of restaurants nearby including Eataly. Symphony Hall is walkable. You can also walk down Newbury Street to the Public Garden. Hotel is small enough that you're not overwhelmed by people everywhere like the Marriott nearby. Parking is expensive! No coffee/tea in lobby - just in room.
Arrived in Boston just in time for a heavy snowfall accompanied with a vicious wind. Being from snowy Colorado I was well aware of fast changing weather conditions. The Westin staff were also aware and took on the opportunity to show off their talent. These people know how to take care of customers with their great service, personalities and that always lovely humor. I'll be back!
What you would expect from a Westin. Clean, fairly modern rooms, big TV, complimentary bottled water, coffee and tea. It's connect by skywalks to other malls so you can get to many places without even hitting the street. Had little interaction with the staff but they were all courteous and efficient.
No pool due to renovations...not mentioned when reservations were made...not explained when checked in...
Couldn't ask for a better location. No free wifi. Only basic tv channels.
The shower kept running hot and cold and I could not set a temperature that was relatively consistent
Location, very comfortable bed Bathroom too small, water with very low pressure
Svært hyggelig rom og god service med sjokolade som smakte utmerket til nespresso kaffe (maskin på rommet). Vannflasker hver dag som var gratis var også godt.
Det var et personlig hotel, vi bodde der i 2 forskjellige perioder i løpet av vårt opphold i USA og begge opphold var preget av meget god service i alle ledd.
The amenities, the restaurants, the staff, the rooms were all very nice. I was very upset with the fact that my room had no internet access other than paying $13 to $17 a day. I am sure when I made my reservation through Kayak that in the description of the room it read that internet access was included. I called the concierge desk but they were of no help to me. As nice as my stay was, I would not stay at this hotel again nor would I recommend it. The elevators were a mess during my stay too. Everyone staying there was upset and complaining about the incredibly long wait times.
Lovely hotel. Elevator system very efficient. Rooms very spacious. Noisy neighbors. Called front desk and they didn't seem to do anything.
We were upgraded to a corner room on the 36th floor with an incredible panoramic view of the Charles River and the city of Boston. We were two guys gong to a red sox game and even though I had called ahead to request two twin beds, we were given a room with a king bed and fold out chair.
I think the hotel feels too old.
U arrived early in the day and they checked me into a lovely room.
It is in the Copley Plaza and as such closed to every thing and like other hotels in Boston, too expensive for what one gets in return, but this one was less expensive. Though Internet was available, only at exorbitant price; amenities in the room, none; one plain bottle of water was $7.50, though we had a nice view to the street, still the room was not cozy, rather detached , impersonal and with white all around gives the sensation one is in a hospital and it is sickening. no night reading lights. In the middle of night to much lights moving to the room frm out side.. It is clear one is not at home!
I like the location in the back bay. We're comfortable there because we have stayed there so many times Elevators are a little slow and packed
the view was the best. Have to get private parking, costed same as my stay at the hotel. waited for 1 hour and made 5 calls to get brushes.
Elevators are a disaster, unless you love waiting. No free wifi in the rooms (what year is this????). No fridge in rooms (what year is this???)
the room was very clean,great view of the city and the bed was fantatic.will stay again
Located in large shopping mall in center of town. Very clean and relatively comfortable. Water bottle in room cost $7.50. Elevators very slow on occasion. Very old TV system with limited HD channel selection.
Whether it was a restaurant reservation, flight reservation change or room change to accommodate my adult daughter and my stay, there was no detail that the wonderful front desk staff couldn't accomplish with ease and grace.
large comfortable suite in a good location paying extra for parking and loud air conditioning unit
Very romantic boutique hotel. Great location for metro use. Wonderful restaurants and shops in close walking distance. Will always stay here when I return No.
Small and quiet, yet well apportioned. The restaurant was spectacular No on site Health Club
Very comfortable rooms and very nicely decorated, in a warm, personal style rather than ultra-modern, standar hotel decoration. Location is very convenient, restaurants, shops and tourist attraction within walking distance. Nice and serviceable people.
Great location. Beautiful lobby. Wonderful staff. Not enough light in the room. No coffee service in the lobby.
The hotel was very clean and very roomy. It also was close to the T Things I didn't like were.. Couldn't get the room to feel completely warm.set thermostat to 78 it barely hit 70. Parked in the parking garage a block away for $22 for the weekend compared to the hotel wanting to charge me $51 to park per day kind of a no brainier. Who's there was a pool or hot tub to relax in during our stay.
Great location for shopping. Gold floor staff were very attentive. Worth the upgrade, especially as the Oak bar was so crowded on Saturday night. The Gold lounge was a pleasant oasis.
Deluxe room - lots of space, good desk/lighting/reading chair, excellent bed, large marble bath and amenities. OAK is a great bar and restaurant with excellent food and lively vibe. Room service was prompt, friendly and delicious. And the hotel has a sweet black Lab to welcome guests. Noise from hall seeps in through the old wood doors; not really a problem until a couple drunk bros came in at 4AM and spent 20 minutes in the hall being enthusiastic.
Great location with warm and welcoming staff. Hold level was excellent.
The interior of the hotel. That was about it. The room was not only small but watching tv was only possible sitting on the edge of the bed on the side. Miserable view. Were prepared to pay more for another room. Briefly - no hotel fully bo No value for a lot of money. Breakfast in the Oakroom was one morning being served by a friendly and polite waiter but the next day it was a very arrogant service as if we had to be thankful to be served.
staff were very friendly and it was in the best location of Boston. Overall it was an excellent choice - value for the money I paid. At my surprise, opon checking out they charged the normal rate, which was twice more expensive than the Booking.com price. Then I had to show the Booking.com e-mail to bring the price back to the one at which the booking was made. It was a cumbersome process. The hotel staff told me that this kind of problem often took place with the Booking .com.
Staff attentive. Nice decor. Great location. A little pricey. Not way high. Just a little.
The food, room service staff, the bed, the ambiance. The arrogance of hotelstaff, the way they snubb/address eachother when they do not want to do a task themselves, are gossiping when idle and the lack of interest in guests.
location value for money
Loved the chandeliers, mirrors, marble, location, service No shop in hotel for sodas, snacks, ice cream
Great location, good hotel. They should have a kettle in the room.
Great staff, too much perfume at the lobby, the bed is too soft, great locations and great sleep because you can't hear the traffic outside, good restaurant.
Friendliness of all staff Last time I stayed it cost 75$ a night. I know it was 30 years ago.... I miss Diamond Jims
The Lennox has a very beautiful entrance, very good service, located near shopping ( Prudential) and restaurants.
I liked the location and the fact that I was granted a late check-out on the day of departure The constant attention of all the staff located in the lobby. would have liked to walk through there once without having to tell them all how I was doing.
Location Rooms are a little dated
the parking attendants were very courteous . reception staff were very courteous too.
A very nice stay, excellent location (near to the T stores and restaurants, walk distance to the main attractions). Staff very polite and helpful. I definitely recommend the hotel.
Central location in Boston with excellent service. Staff is always there to cater to your needs. Spacious and comfortable rooms, beautiful boutique hotel. Great restaurant too.
The staff was friendly, knowledgeable and accommodating. The room was on the small side, but beautifully appointed and very comfortable. Quiet.
Fabulous customer service. The luxury of a boutique hotel, the comforts of home.
location The hilton would not honor the double room I booked without an argument. I booked a double and they claimed to only have single king bed available. They claimed booking thru a third party was no guarantee. In the end we got the handicapped room but it was totally aggravating. I guarantee they overbooked bc a student group was there and they obviously can't place students in one bed. It was not super clean. Mold in sinks and lobby toilets were clogged.
We originally had a reservation for 3 days. We were a late check-in. However when we arrived the first night they were fully booked and had to get us a room at a different hotel. That experience did not go well but the Hilton Boston Back Bay did everything to help us.
Extremely comfortable bed. Spacious room, perfect location near Prudential Center, Copley, etc. and easy to drive to and from I-90. Self parking in attached garage, which I prefer (I hate valet parking). Parking garage attendant was kind and helpful. Quiet except for airplane noise overhead (from higher floor room.
Convenient location, typical business hotel Needs a little more updating, few food/beverage choices in lobby
There was a mistake in our reservation dates. The front desk staff was so rude and apathetic about it, we cancelled our return stay with them. Neither one said they were sorry about the mix up, never smiled, kept saying they were totally booked — we had been walking in the rain from the bus and obviously needed help. Customers ultimately decide who receives their money!
Hotel didn't have my reservation that I made through Kayak and the staff was not helpful in resolving it
Loved the location. It was our first visit to Boston and loved the convenience to Newberry St. and the subway. Nice rooms and great service. Nothing fancy but met all our needs.
Nice locatio and accessible to main attractions
The manager was very nice and tried to help. The doorman lost our bag. The front desk was incompetent and was hardly helpful. The restaurant refused us service.
Lovely amenities: pool/hot tub in the fitness center was very clean, cotton robe in the closet was a nice touch, and the infused water in lobby made for a refreshing start of the day. No included breakfast and subpar in-room coffee. There is a cafe in the lobby but by that time, I was ready to explore elsewhere.
The whole atmosphere from walking in was just happy. Everyone was very friendly and accommodating. The view of the city was great, and the room was phenomenal. Loved the decor and the pillows. The pool was awesome and that was the best temp in a hot tub I've felt in a long time. Paying for parking. They clearly own the garage I think they could include parking for their guests.
The access to the entire city via foot or mass transit was excellent. Tiny rooms
curtains need to be changed. also the tv.
The location, the price, the ease of checking in and out. Nothing
The value- location, price, accomodations.
Nice design great location lovely renovation friendly atmosphere gentle staff Acoustics! Could hear neighbors arguing into the wee hours also - light from hall shining around and under the door (related problems?)
Very good location for a visit to Boston both as a tourist and if you want to shop, the huge Prudential shopping centre is very close. Very minor issue. Breakfast was confusing on the first visit if like me you did not read the voucher properly.
Free Internet, the opportunity to have a bar fridge (would be better if it was stocked) the various pillows on offer and the amneties in the bathroom. No porter service or ramp into the hotel for heavy suitcases.
well-decorated comfortable room, new bath, simply furnished but more than adequate for the price. Food service was limited, had to look around for breakfast options and restaurants for evening meals in the area were pricey. Perhaps more familiarity with the neighborhood would have helped. A good all-day (7am to 10 pm) coffee shop in the hotel would be a good addition to the food service now available in the hotel, and to the neighborhood.
We really liked the location of the hotel. It was close to all of the shopping and restaurants. We never had to take a taxi or drive our car until we were leaving. I thought the room we had was small although it was very clean.
The location: in the center of the city, The style of the room.
The staff was very accommodating, taking our luggage early so we could check out the city.
The room was excellent with lots of storage space. The continental breakfast was very good too.
great location and very helpful staff.
The hotel is central so easy to walk around Boston. The staff were helpful in the main and the room was spacious and clean. We didn't like the breakfast which was very poor and we didn't like the fact that we were not helped in making urgent phone calls - despite several requests as we were struggling with a completely new system and completely exhausted after a long flight.
Staff were excellent, helpful and courteous. Well appointed rooms and facilities. Excellent value, above our expectations. No problems at all.
Friendly, helpful staff, free internet and printing facilities
The rooms were comfortable, well-decorated, well-sized (especially given the location), and had a great sound system (that was a pleasant surprise!). The location is excellent. The parking garage (the only parking option) was quite far away and when the weather was cold and windy, it was quite a pain to get to the car.
location was good. easy access to places. quick breakfast was also fine. bagel was soft (I liked that) ... I wish I could have experienced bar which I did not ... I wish you had a coffee maker in the room.. It was very dry and I was dehydrated every morning... Also, (this is very personal but...) I had cup noodles which I could not make or eat becauase of no coffee makers( no hot waters...) I looked downstairs once and there were no coffee or hot water available...24hours?!? not sure if it was..
Location. Nice bar. Internet in lobby. The bed was too small!!! Definitely not big enough for 2 normal sized people! Also, there was a smoke detector above the bed that blinked green lights all night. The view from our room was a brick wall which was a little disappointing but not the worst thing in the world...
Friendly staff. Room had everything you needed. Room as tiny, but functioned fine for a solo traveler.
Location of hotel-provision of breakfast. Good bar. Room was a bit on the small size.
advantageous location, particularly access to T
Hotel located close to Railway Station and Airport. Good central location for site seeing and shopping and restaurants
The staff was very friendly and accommodating. They made us feel very welcomed and had great suggestions for places to eat in the area. The location was perfect to be able to walk to get food, go shopping, and catch the trolley to do some sightseeing.
Perfect position and really nice room
Feel like I found a gem! Great location, very comfortable, good value. We loved having lunch at the Roost the day we arrived and dinner a couple of nights was excellent. And the Patisserie!!
I love a good bed and breakfast. While the buffet style breakfast is simple, it is all you can eat and delicious: French toast, mixed fruit, scrambled eggs, sausage, croisants, orange juice, tea, coffee... mm mm good.
Peter Dangelo was great and extremely helpful. Kudos!
Very comfortable, clean room. Staff was very friendly and helpful. Breakfast was delicious and plentiful. Location was outstanding.
croissants/view from room/location
the location was not well signposted
It was very clean and convenient, with a very friendly staff. It was a very traditional atmosphere with a good complimentary breakfast. Unfortunately, I lost an expensive alarm clock on Saturday evening between 7 pm and 10 pm. I was in 204 and I have no idea how it could have disappeared from the room.
Excellent location on full of shops street, near wonderful Commonweath street, Prudential center and Trinity Church, nice wide and convinient rooms I suppose, a bit thin walls - audibility in the rooms is higher than normal
Clean, new, and close to Back Bay activities. My colleagues stated at the Mandarin a block away but I booked late for a small percentage of the price. Breakfast starts at 7:30.
Overall cleanliness, good value for your money.
Great location. Staff at the front desk, especially Jason and Laura, were friendly and helpful. Rooms were small but clean and comfortable. The front lobby and elevator smelled awful. We were satisfied enough but will definitely stay somewhere else next time.
The front desk person was the most patient person I have ever met. Amazing service and great vibe.
Room is clean, bathroom was just outside. In the past I've been in hostels all over the damn world and that's what this was to me – a hostel for adults. From other reviews I've seen people are expecting some full on BnB experience that is not, but they do offer a free continental breakfast if you're up early. If you're into documenting your luxurious accommodations to show off – this is not for you. If you're more into being in a clean place that's centrally located where you're going to sleep and refresh – 100% yes. The place was full and yet we saw no one and never waited for the bathroom. Friendly staff that got us in and out efficiently.
Nice, clean place. Friendly proprietors and staff. Good breakfast. Would come back and recommend it to friends. Our room had its own bathroom, probably would go with that option the next time too. And yes, the location is terrific!
Not much Shared bathroom/shower, bed in a closet style lodging. Not a B&B.
Convenient location. Staff was friendly and helpful. Lots of street noise made it difficult to sleep. Decor was charming if outdated. Not worth the expense.