The level of service was excellant. The location was great. The room and view was excellant as well
great room, location drinks in bar were very expensive
Room Services, good people
I believe that, despite relatively high rate, it is excellenty value for money. Amenities and room in general showed great care for guests to feel comfortable and pampered, it has one of the greatest offering for kids I have seen in a hotel and its location is very convenient to reach all key areas around Boston.
Great location, comfortable,clean
nice hotel, they gave me a room with a fantastic view of the boston common and skyline not an issue with the hotel, just the location lacked some basic supporting retail like a drug store
Excellent service, lovely room Bath room too small
Location and quality of the hotel. The front desk service was not very good and the valet service was terrible as I had to ask for my car three times and had to wait 35 minutes for it at a time when no one else was waiting for cars to be retrieved.
The room was clean and nicely appointed, the service was prompt and attentive. The location is great.
Location Staff was inattentive and seemed bored. I arranged for a crib for my room for my son and upon arrival, it was not in the room which was hugely inconvenient. I had to call to have it brought up. Also, wifi should be free in this hotel.
Location, very comfortable bed Bathroom too small, water with very low pressure
The Westin is located in the heart of Boston with easy access to public transportation, restaurants and shopping. Great location for business travelers. Customer service was also great. Definitely worth checking out for your next business trip!
What you would expect from a Westin. Clean, fairly modern rooms, big TV, complimentary bottled water, coffee and tea. It's connect by skywalks to other malls so you can get to many places without even hitting the street. Had little interaction with the staff but they were all courteous and efficient.
$55 for parking is a joke
No pool due to renovations...not mentioned when reservations were made...not explained when checked in...
Comfort of the room is excellent also the facilities to move to the shopping area awesome!!! Nothing
The service was great. The staff caters to your every need. The room was very comfortable and provided a nice view of the city.
The room was very spacious and comfortable. Staff was very helpful. Pretty good fitness center. Pretty long walk to the Hynes Convention Center, where my meetings were. I always think Internet should be free, and $15 a day seems like gouging. Likewise, great omelette from room service, $55 for breakfast is absurd
The shower kept running hot and cold and I could not set a temperature that was relatively consistent
Didn't like how the website advertises a pool and spa but they have neither.
An excellent Boston experience all around
What a fantastic Hotel. Staff were Brilliant.Best Hotel I ever Stayed in. Would never say a bad word about this Hotel.
excellent service, bright spacious hotel, ideally located near tourist attractions & shops, very quiet hotel
The comfort,cleanliness and good location for ammenities including easy transport (for areas of local and historical interest) and for good resturants etc. no
Hotel didn't have my reservation that I made through Kayak and the staff was not helpful in resolving it
The location, loved the views, easy access to all attractions. Found a dirty sock and hair grips lying on the floor
Big bedroom, confortable bed and pillows. Staff very helpfull. Good location, near the subway. Just the price of the WIFI in the room. But you can go in the business center and it's free.
this hotel is located conveniently to everything we wanted to see, tours, Red Sox game, good food, quiet, comfortable and safe.
very friendly staff, good exercise room facilities: would have liked a regular coffee maker in the room or at least a lot more packets of coffee for the machine in the room. bathroom was a little small but adequate.
Lovely amenities: pool/hot tub in the fitness center was very clean, cotton robe in the closet was a nice touch, and the infused water in lobby made for a refreshing start of the day. No included breakfast and subpar in-room coffee. There is a cafe in the lobby but by that time, I was ready to explore elsewhere.
yes it was good yes it was good
good location bed too soft
The hotel was spotless and very comfortable, and the staff were very helpfull Felt it was a bit overpriced, and a bit far out of the city
Great staff, too much perfume at the lobby, the bed is too soft, great locations and great sleep because you can't hear the traffic outside, good restaurant.
A very nice stay, excellent location (near to the T stores and restaurants, walk distance to the main attractions). Staff very polite and helpful. I definitely recommend the hotel.
restaurant was closed for dinner & breakfast
I liked the location and the fact that I was granted a late check-out on the day of departure The constant attention of all the staff located in the lobby. would have liked to walk through there once without having to tell them all how I was doing.
The staff was friendly, knowledgeable and accommodating. The room was on the small side, but beautifully appointed and very comfortable. Quiet.
the parking attendants were very courteous . reception staff were very courteous too.
Central location in Boston with excellent service. Staff is always there to cater to your needs. Spacious and comfortable rooms, beautiful boutique hotel. Great restaurant too.
Fabulous customer service. The luxury of a boutique hotel, the comforts of home.
Friendliness of all staff Last time I stayed it cost 75$ a night. I know it was 30 years ago.... I miss Diamond Jims
The Lennox has a very beautiful entrance, very good service, located near shopping ( Prudential) and restaurants.
Great location, good hotel. They should have a kettle in the room.
Det var et personlig hotel, vi bodde der i 2 forskjellige perioder i løpet av vårt opphold i USA og begge opphold var preget av meget god service i alle ledd.
Svært hyggelig rom og god service med sjokolade som smakte utmerket til nespresso kaffe (maskin på rommet). Vannflasker hver dag som var gratis var også godt.
The interior of the hotel. That was about it. The room was not only small but watching tv was only possible sitting on the edge of the bed on the side. Miserable view. Were prepared to pay more for another room. Briefly - no hotel fully bo No value for a lot of money. Breakfast in the Oakroom was one morning being served by a friendly and polite waiter but the next day it was a very arrogant service as if we had to be thankful to be served.
Great location with warm and welcoming staff. Hold level was excellent.
location value for money
The hotel was very clean and very roomy. It also was close to the T Things I didn't like were.. Couldn't get the room to feel completely warm.set thermostat to 78 it barely hit 70. Parked in the parking garage a block away for $22 for the weekend compared to the hotel wanting to charge me $51 to park per day kind of a no brainier. Who's there was a pool or hot tub to relax in during our stay.
The food, room service staff, the bed, the ambiance. The arrogance of hotelstaff, the way they snubb/address eachother when they do not want to do a task themselves, are gossiping when idle and the lack of interest in guests.
Loved the chandeliers, mirrors, marble, location, service No shop in hotel for sodas, snacks, ice cream
Staff attentive. Nice decor. Great location. A little pricey. Not way high. Just a little.
staff were very friendly and it was in the best location of Boston. Overall it was an excellent choice - value for the money I paid. At my surprise, opon checking out they charged the normal rate, which was twice more expensive than the Booking.com price. Then I had to show the Booking.com e-mail to bring the price back to the one at which the booking was made. It was a cumbersome process. The hotel staff told me that this kind of problem often took place with the Booking .com.
The access to the entire city via foot or mass transit was excellent. Tiny rooms
well-decorated comfortable room, new bath, simply furnished but more than adequate for the price. Food service was limited, had to look around for breakfast options and restaurants for evening meals in the area were pricey. Perhaps more familiarity with the neighborhood would have helped. A good all-day (7am to 10 pm) coffee shop in the hotel would be a good addition to the food service now available in the hotel, and to the neighborhood.
The staff was very accommodating, taking our luggage early so we could check out the city.
curtains need to be changed. also the tv.
The value- location, price, accomodations.
The location, the price, the ease of checking in and out. Nothing
Very good location for a visit to Boston both as a tourist and if you want to shop, the huge Prudential shopping centre is very close. Very minor issue. Breakfast was confusing on the first visit if like me you did not read the voucher properly.
We really liked the location of the hotel. It was close to all of the shopping and restaurants. We never had to take a taxi or drive our car until we were leaving. I thought the room we had was small although it was very clean.
Free Internet, the opportunity to have a bar fridge (would be better if it was stocked) the various pillows on offer and the amneties in the bathroom. No porter service or ramp into the hotel for heavy suitcases.
Nice design great location lovely renovation friendly atmosphere gentle staff Acoustics! Could hear neighbors arguing into the wee hours also - light from hall shining around and under the door (related problems?)
The location: in the center of the city, The style of the room.
Very romantic boutique hotel. Great location for metro use. Wonderful restaurants and shops in close walking distance. Will always stay here when I return No.
Whether it was a restaurant reservation, flight reservation change or room change to accommodate my adult daughter and my stay, there was no detail that the wonderful front desk staff couldn't accomplish with ease and grace.
Great location. Beautiful lobby. Wonderful staff. Not enough light in the room. No coffee service in the lobby.
Small and quiet, yet well apportioned. The restaurant was spectacular No on site Health Club
Very comfortable rooms and very nicely decorated, in a warm, personal style rather than ultra-modern, standar hotel decoration. Location is very convenient, restaurants, shops and tourist attraction within walking distance. Nice and serviceable people.
large comfortable suite in a good location paying extra for parking and loud air conditioning unit
The rooms were comfortable, well-decorated, well-sized (especially given the location), and had a great sound system (that was a pleasant surprise!). The location is excellent. The parking garage (the only parking option) was quite far away and when the weather was cold and windy, it was quite a pain to get to the car.
Hotel located close to Railway Station and Airport. Good central location for site seeing and shopping and restaurants
advantageous location, particularly access to T
Friendly, helpful staff, free internet and printing facilities
Location of hotel-provision of breakfast. Good bar. Room was a bit on the small size.
The hotel is central so easy to walk around Boston. The staff were helpful in the main and the room was spacious and clean. We didn't like the breakfast which was very poor and we didn't like the fact that we were not helped in making urgent phone calls - despite several requests as we were struggling with a completely new system and completely exhausted after a long flight.
Friendly staff. Room had everything you needed. Room as tiny, but functioned fine for a solo traveler.
location was good. easy access to places. quick breakfast was also fine. bagel was soft (I liked that) ... I wish I could have experienced bar which I did not ... I wish you had a coffee maker in the room.. It was very dry and I was dehydrated every morning... Also, (this is very personal but...) I had cup noodles which I could not make or eat becauase of no coffee makers( no hot waters...) I looked downstairs once and there were no coffee or hot water available...24hours?!? not sure if it was..
Location. Nice bar. Internet in lobby. The bed was too small!!! Definitely not big enough for 2 normal sized people! Also, there was a smoke detector above the bed that blinked green lights all night. The view from our room was a brick wall which was a little disappointing but not the worst thing in the world...
Staff were excellent, helpful and courteous. Well appointed rooms and facilities. Excellent value, above our expectations. No problems at all.
The room was excellent with lots of storage space. The continental breakfast was very good too.
great location and very helpful staff.
Excellent location on full of shops street, near wonderful Commonweath street, Prudential center and Trinity Church, nice wide and convinient rooms I suppose, a bit thin walls - audibility in the rooms is higher than normal
Very comfortable, clean room. Staff was very friendly and helpful. Breakfast was delicious and plentiful. Location was outstanding.
croissants/view from room/location
Perfect position and really nice room
It was very clean and convenient, with a very friendly staff. It was a very traditional atmosphere with a good complimentary breakfast. Unfortunately, I lost an expensive alarm clock on Saturday evening between 7 pm and 10 pm. I was in 204 and I have no idea how it could have disappeared from the room.
Feel like I found a gem! Great location, very comfortable, good value. We loved having lunch at the Roost the day we arrived and dinner a couple of nights was excellent. And the Patisserie!!
Peter Dangelo was great and extremely helpful. Kudos!
Clean, new, and close to Back Bay activities. My colleagues stated at the Mandarin a block away but I booked late for a small percentage of the price. Breakfast starts at 7:30.
the location was not well signposted
Size of room was huge! Location was perfect. And the staff was extra friendly and helpful Nothing at all.
The staff was extremely polite and helpful. Nope! Everything was absolutely fabulous.
Great location, great dÃ©cor in room. Just the cost of staying in downtown Boston!
The staff was helpful in recommending things to do in the area. The hotel was located in a great area with tons of shopping and restaurants. They don't have parking though so you'll have to pay $45 a day for valet or $40 a day in the deck aross the street No parking.
The staff. They were all incredibly helpful and pleasant. It did not have a full service restaurant or bar.
location parking is expensive
Nothing. it was the worst stay we ever had. That there would be an almost constant buzzing noise the entire night. I believe the noise was from the AC, but the noise would stop and 10 minutes later it would start again. Made sleeping IMPOSSIBLE!
Yes a great room at a great location. Regarding the Valet parking and the cost.
It is located in the heart of Boston. The staff is attentive and friendly. It's like a bed and breakfast! No
Great location and very helpful staff. The room was small, but not unreasonable.
It was a nice place.Staff was helpful and it was close to trains.
the wifi was not working both days I was there. Very inconvenient if you are on a business trip.
Great location on Beacon street close to Fenway Park, Prudential Complex, shopping, etc. No elevator and 5th floor rooms are good hike up the steps after a long day sight seeing in Boston. Mattresses on bed seemed old and overly soft.
Clean, great location, if you're looking for location and convince it's great. Kind of a fancy Hostel. I think they can spring for 2ply toilet paper & tissues.
Location was pretty good for an event at Fenway Stayed in the Constitution room. Bathroom was microscopic with very amateurish remodeling. Looked like someone's uncle did it as a favor. TV was low def and mounted so high it was hard to watch. Beds were ancient with very saggy and noisy box springs. Felt more like a stay at a cheap summer cottage with second hand furniture. Definitely would not recommend for anyone used to staying in decent hotels.
Great location Every hotel has a bad room. I got it this time- ripped carpet, stains on the wall, broken furniture, barely warm water, no internet and a $17.00 resort fee. Luxury maybe 15 years ago now very sad.
The bed was comfortable. The water came out brown. There was no bottled water in the room. The room was old and tired.
Location in Back Bay only redeeming feature. $110 million redo yet very small, noisy rooms. Family was in town for a wedding. A huge Convention was also at the hotel. Noise, noise , noise! Convention goers on our floor had noisy drunken party. Front desk could not deal with them. Offered us new room locations for following night. Our "new" room had no hot water until maintenance was called. Extremely small queen room. Hallways so wide and high, every voice heard in the room. Plumbing noisy and easy to hear voices in next room. Would never stay here again. Too many other quality hotels in the area. Missed the mark with the redo.
Close to restaurants and shops Rooms are very small. Staff was not very friendly. Horrible check in process.
The lobby The rooms are HORRIBLE! The exterior and l lobby are wonderful. The room--especially for the cost--is disgusting.
the rooms are very old and pips were making so much noise i could not get an hour of sleep
Trash in the room on the floor on arrival...
The address given to me by the hotel was correct. Tons of hidden fees that are mandatory. Booked a king and was given a queen, with ZERO refund given. Would give this hotel a 0/5 if I could. Slapping travelers with hidden, mandatory fees should be illegal.
Location. $50 charge for Valet I didn't use. Since, I have been told by a friend that the same thing happened to them. Still waiting on the refund to be processed 3 days later.
Room was small
Nice staff. The receptionist kindly upgraded our room due to a delay in the reservation process. I was expecting a nicer interior. The lobby is newly updated & very modern however the rooms are NOT, they're pretty basic. not what I expected for the price.
Dirty, old and can hear through the wall Never again
Not much Shared bathroom/shower, bed in a closet style lodging. Not a B&B.
Convenient location. Staff was friendly and helpful. Lots of street noise made it difficult to sleep. Decor was charming if outdated. Not worth the expense.
Nice, clean place. Friendly proprietors and staff. Good breakfast. Would come back and recommend it to friends. Our room had its own bathroom, probably would go with that option the next time too. And yes, the location is terrific!
The front desk person was the most patient person I have ever met. Amazing service and great vibe.
Room is clean, bathroom was just outside. In the past I've been in hostels all over the damn world and that's what this was to me – a hostel for adults. From other reviews I've seen people are expecting some full on BnB experience that is not, but they do offer a free continental breakfast if you're up early. If you're into documenting your luxurious accommodations to show off – this is not for you. If you're more into being in a clean place that's centrally located where you're going to sleep and refresh – 100% yes. The place was full and yet we saw no one and never waited for the bathroom. Friendly staff that got us in and out efficiently.