35 dollars for parking for one night. Hotel workers protesting at 7am woke us up. Staff unlocked our door and came in while we were still in bed.
Some of the staff were helpful. There are few rooms for families, and the rooms are not clearly described when checking in. We were even told by our travel agent that the suites all had sleeping for four, which she emailed us after speaking with the hotel. That turns out to be untrue. Only a handful of the suites can accommodate more than two. In our second room (during a 2-night stay), our HVAC unit burnt out and the hotel did not volunteer to help us move to a new room. Once they agreed to give us a new room, we had to ask for help moving, and then again we had to ask for help to set up two roll-away beds. At least one staff person was rude for no apparent reason.
Nothing Over price for the room, no continental breakfast, area location was too busy ... Too expense hotel doesn't offer continatal breakfast for that price
Print check in service. Love the room, comfortable.
Location, comfort and price Was not told view from rooftop was only at night. Thought parking fee was high
The hotel was very nice, staffordable were friendly and hedlpful, roooroom was great. The iron in the room was pretty low quality and couMD donwith an upgrade. Also, it was much further from downtown Boston and publicensed transport than I thought It would be.
The rooms were spacious, view was great, beds were very comfortable. Unbelievably expensive rate for the property. They charged me more than the maximum stated on the door in the room!! And then I had a $35 parking fee on top! (You're captive due to the location, which can be tricky to access off Soldiers Field Rd if you're driving.) could not get the TV to work, or the in room phone! For the price everything should be perfect!
Extremely helpful and friendly staff. 24 hour parking access.
Liked the staff, very accommodating and professional. The layout of the rooms really feels comfortable, less like a hotel. The location works for me because it's close to my daughter. Love the cookies. Furniture in living room portion of room could use a good cleaning or update. It's a bit noisy, so if you like it very quiet, probably wouldn't work for you. Restaraunt menu selection is minimal also for the room service.
A window I could open, to cool my room down before I went to bed.
Although the room was clean, which is excellent, the bath tub was a bit old. After all: a good value for the price. By the way, the chineese restaurant on the first floor was really really good. My laundry bag was not picked up. I got into some troubles because of that.
I liked the easy check-in and reservation system, and the on-site free parking. I also enjoyed free internet signal and the ease of signing on to it I didn't tlike the fact that I could hear other people's plumbing (toilet flushing especially) that seemed to go on all night long and to come from every direction. It made my rest less restful.
It did not rain on me! More like a transient htl.
Friendly staff Quite out of the way for city centre, stayed in south wing which is complicated to reach from lobby, could do with fresh paint
The service was very good. The sound pollution, so many sounds, people singing, talking and walking in the corridor. To many gypsum walls in the hotel structure is not good for sound in bed time. By other hand the bathroom haved a big lick in the roof when the people in upper floor is taking a bath...
Nothing It smells and was not clean. The bathroom was nasty and floor not to clean
Nothing specific but I kindly like the location. Internet service was very bad, Lobby was boring !!
Nabil as my driver
proximity to downtown and Harvard; price was good when compared to other locations in the area that were close to the city core (1 mile walk to Harvard Central Subway, 20 minutes after thta to major points in the city. This place was definitely on a budget. There was no Internet available in the lobby; the plumbing in my room needed work; it had a bit of a rundown feel to it. It is a 2-star trying to pass itself on as a 3-star. But for the location how can you complain.
The cleanliness and comfort of rooms werte excellent Room opposite escalator 505 was very noisy due to noisy erscalator
Decent, basic accommodations. Great Chinese restaurant on premises - authentic, not "American" Chinese.