Washington Hoteller

Fordeler: The staff was awesome

Ulemper: Could've used a coffee maker in the room.

Fordeler: Staff was excellent; great location

Ulemper: The walls are paper thin and the person next door had a party until 3 am. Impossible to sleep.

Fordeler: De ansatte var utrolig

Ulemper: Ville ha brukt en kaffetrakter på rommet.

Fordeler: Location was the best thing

Ulemper: Nothing in particular but it could be less pricey

Fordeler: Service and public areas what you would expect from this mark.

Ulemper: Rooms are a bit tired.

Fordeler: Attention to detail; Aesthetics; Quality of room; Great amenities; Blue Duck Tavern

Ulemper: Pillow too high/mattress a little too soft for my liking, but that I suppose is nothing more than my personal preference.

Fordeler: Very upscale looking hotel

Ulemper: The A/C was on blast. Too cold in the common public areas. Like arctic cold. Uncomfortable. Also the lighting in the room was totally insufficient. Very dim and dark. Opening the windows didn't help because we were in a room on the inside part of the hotel which faced the other wall of the building.

Fordeler: Great location. Staff very attentive.

Ulemper: The bathroom doors do not go to the ceiling. Saloon style doors. A little awkward for privacy.

Fordeler: Clean rooms and great staff.

Ulemper: The bathroom privacy was not ideal given we were in a two queen bed room with our teenage daughter.

Fordeler: The neighborhood had a little of everything for you whithin short walk distance. Was nice to have the calm of the neighborhood but close enough to get into the hustle of the downtown area.

Ulemper: The housekeeping staff spent more times in the hall on their phones texting and talking. We left our rooms around 10a and when we returned around 4:30 Our room had not yet been cleaned. Before we left for dinner we called and asked that our room be refreshed and housekeeping said they would be right up. They never came. I did say something to the front desk at check out - her response was "oh, that's not supppsed to happen that way. Now, I did get an email from management apologizing, but stating that he discussed with housekeeping and they blamed us for having the do not disturb on. We had made sure it was Not on (double checked) before we left for dinner. The staff was very friendly - just REALLY distracted with their phones.

Fordeler: The only thing I can really say is that the location of this hotel room is right in the middle of everything.An the shower was great

Ulemper: Where do I start, first off the rooms don't match the picture online. The staff there is very rude. The only way I was able to get any help from them was to ask to speak to the manager. The beds there look like something from 1980's . There is no door on the bathroom so if you want to us the bathroom if you have family,friends with you you have to use the lobby bathroom. The parking fee for this place is way to high your best to drive 2 blocks down an park your own car for $15.00 instead of paying the hotel room $55.20.

Fordeler: Nice decor and amenities, good restaurant and bar, friendly , responsive staff , great location

Fordeler: The hotel staff was very cordial. Very busy and active bar in the hotel. Breakfast from the hotel restaurant was good. The room was clean and very modern. Beds were very comfortable.

Ulemper: Access to the closet was limited due to the proximity of the bed to the closet doors - couldn't open the doors enough.

Fordeler: The ideal location in Dupont Circle Washington D.C. over-shadowed some of the quirks in the room configuration. Very nice bar & restaurant in the lobby.

Ulemper: Not much room to hang clothes or unpack clothes. The lighting in the room and bathroom could have been brighter. The TV could have been on an extension arm or situated in the center of the room. The door-less shower stall was a bit messy.

Fordeler: Hotel staff were always attentive and helpful.

Fordeler: Good value for money, close to Georgetown and metro

Ulemper: Noisy aircon

Fordeler: Location, Cafe DuPont and Bar DuPont

Ulemper: Terrible reservation system. I believe they intentionally overbook the hotel and end up turning away guests. WiFi is terrible. No connection during my 5 nights even after daily complaints. Night front desk staff is mediocre.

Ulemper: I had reserved and paid for a room a week before I was scheduled to arrive. When I finally got there at 11:15p after a long day of travel, the front desk clerk informed me that they had NO ROOM available for me. He gave me a "voucher" for a "nearby" hotel, handed me a $20 bill and hailed me a cab. This other hotel was miles away, not nearly as nice or well-located, and had no idea what was going on. I received no follow-up from the Dupont Circle Hotel management or staff to make sure everything was ok, no less a complimentary stay or anything. And the kicker: as of today (4 days after this debacle) the $1000+ charge for my room is STILL on my credit card (i.e., no refund). I will never, ever stay at this hotel again, and neither should you.

Fordeler: Great customer service, layout of rooms, cleanliness, quality of soap products, complimentary coffee in morning, great location, full-service restaurant

Ulemper: Expensive valet parking.

Fordeler: amazing service

Fordeler: Very professional, very polite, very nice.

Fordeler: The hot apple cider in the lobby. Great location.

Ulemper: The room was filthy. It was NYE so we didn't make a big fuss about it but we were not happy right away. Random sprays of stuff on the walls, a nice little white stain on the bed skirt. The first thing we did was check for bed bugs and luckily there were none. We went out for a nice dinner and when we got back there were security guards in the lobby who stopped us and asked if we were guests but we just nodded and he let us right by. We spent the rest of the night listening to one of our neighbors break glass and toss furniture around- I get it it's NYE but we didn't think this hotel was that kind of place or we never would have paid this much to stay here. The only thing the front desk did was offer us comped breakfast and to have security "look around". The final blow came upon checkout when we found out the valet fee was $50! $50?! Why not offer to comp that instead of breakfast no way we were gonna eat something made in this filthy place.

Fordeler: Can rank this as one of the best. Not over the top stuffy but excellent service, clean, active, perfect proximity to all of DC, awesome decor, fabulous staff. We are just so pleased and are excited to know we no longer need to search for a place when we come to DC in the future. It will always be The Melrose.

Fordeler: The doormen/bell captains, and all the staff were incredibly gracious and helpful. The room was good-sized and well appointed. The location is great with many restaurants in walking distance. The Metro is about 3 blocks away.

Ulemper: The view from our room was not great, but we didn't care.

Fordeler: The decor was excellent. I recommend using the subway, it's a short walk away.

Ulemper: If it had a pool it would have been perfect, but otherwise it was fantastic. Service at the in-hotel restaurant was slow and food was a little overpriced compared to the excellent food you could get around town.

Fordeler: Great location

Fordeler: Staff very friendly and accommodating. good location, nice area for walking, close to Rock Creek Trail

Fordeler: Rooms, staff and food

Fordeler: Great location, great food, great staff, very comfortable.

Ulemper: No coffee in the rooms!

Ulemper: Everything met my expectations.

Fordeler: very comfortable bed and room

Ulemper: Most of the staff was excellent but one person was not friendly and didn't make effort to upgrade the room since the door of the room they gave me was broken. A second person immediately changed the room for the better.

Fordeler: I liked everything. The room was modern, well appointed, with a comfortable bed, and spacious bath. The staff was as pleasant and helpful as any I have encountered in some time. The location is great! I ate in the restaurant once and I enjoyed my meal. I look forward to my next visit.

Ulemper: The closet space in the room I had was limited and would probably be tight for two people. This is a very small fault in an otherwise very pleasant stay.

Fordeler: Location, excellent door men.

Ulemper: No premium channels. Broken toilet that was "fixed" twice but I had to fix it myself a couple times. No water pressure. House keeping only left us with 1 towel. View of a brick building 6ft from my window. Bar staff were disruptive and joking loudly with doormen while people waited at the bar.

Fordeler: The people at the front desk, the concierges, the doormen, and the housekeeps were truly concerned about my comfort and seeing that I had the best possible time in Washington. Your concierges are extremely knowledgeable and took the time necessary to help me find stores and restaurants; making phone calls for me to get things done. My own family doesn't care for me that well!

Ulemper: Cannot think of anything. Oh, there is one little thing, the front door to my room, number 302, sticks. I meant to inform the front desk, but it was so insignificant compared to everything else, that I forgot.

Fordeler: The staff and service was first-rate and the location made walking easy to the various monuments and museums. Also the train station was in easy walking distance.

Ulemper: I can honestly say that there was nothing bad about this trip...my wife and I had a wonderful time!

Fordeler: The staff was very friendly and helpful.

Ulemper: Miscommunication in the lounge regarding a wine selection, and subsequently being overcharged.

Fordeler: Location and cleanliness

Fordeler: Very polite & accommodating

Ulemper: There was 1 towel for 2 guests each day that required making a phone call for towels everyday. There was no blanket on the bed, just an abrasive comforter that was too hot. The room was never cool enough. We paid for a room with a view, but ended up with a room that looked at a wall.

Fordeler: Staff was very friendly and the room was clean, comfortable, and dark at night. At check in my wife asked about a refrigerator since she is pumping and the young lady had one sent to the room.

Ulemper: The refrigerator was broken. We were able to make due with ice from the hall.

Fordeler: Great location (close to the metro and the mall). The staff was very helpful, and cribs are available to use if you have small children. Overall, the room was comfortable and nice.

Fordeler: Beautiful lobby, great DC location, helpful staff, lovely room. A value I don't understand but was happy to have. Lovely room. It was great!

Ulemper: As a group we did not enjoy breakfast in the restaurant.

Fordeler: A really fabulous hotel, friendly, happy and helpful staff, proud of their hotel and city and keen that you share it

Ulemper: Not guite the same for some of the bar staff

Fordeler: We absolutely loved our stay at The Mayflower. My husband and I were there to renew our vows on our anniversary and the staff were extremely welcoming, making sure our room was ready several hours before normal heck-in hours so that we could get dressed and off to the ceremony in time. I can't think of a single thing that was less than exemplary- the loveliest hotel in DC!

Ulemper: I came in at 4 and there was no water or mini-bar in the room. They told me that if I wanted a Diet Coke I would need to wait until room service was open at 5. In the morning, they didn't fill the breakfast order -- said they didn't get it. This for $400 a night? Hardly 4 star service.

Ulemper: $72 for 3 bottles of water and 2 cups of tea is outrageous. I asked for still water, three times when placing order, and they brought sparkling. It was late so I didn't protest.

Fordeler: Excellent customer service and friendly staff.

Ulemper: My room was about ten years out of date, broken thermostat, etc. Entire hotel smelled like a small kitchen with no ventilation where someone had been cooking hamburgers. Gross.

Fordeler: Liked everything about this hotel - excellent location near the White House, beautiful lobby, friendly and helpful staff, good quality and large rooms and bathrooms, and the hotel had an excellent rate over the Christmas/New Years holiday period,

Ulemper: Liked everything

Fordeler: Location. The exterior of the building was pretty.

Ulemper: The doormen were busy talking to help me walk into the front door. They must've thought I belong at their hotel. I didn't like the way that I was treated when I checked in. Just because I have tattoos and wear jeans doesn't mean I don't have money to spend. I judge people based on appearance, as everyone does, but this man at reception treated me like trash. Couldn't even look at me. I asked for a king size bed and I got a room with two full size beds. I went down to ask for water since the room has ZERO amenities. The guy at the front desk handed me two tiny bottles of water. Jeez, thanks for the sip of water. I will never stay there again. The hotel is cheesy, lacks any character, and they need to tell their staff to respect everyone. Young, old, white, black, men, women, tattoos, yuppy, anything. You never know these days who's who, who has money, who has clout.

Ulemper: I would not recommend this. Overpriced, small bedrooms for 250. 27 dollars for a below-par breakfast. Sheets were soiled. No terrace despite photos that claim otherwise.

Fordeler: Pleasant staff

Ulemper: Had to call for hair dryer location on back of door.

Ulemper: Bar service was incredibly slow.

Fordeler: Nice design/vibe

Ulemper: Caveat this with the fact that I travel monthly for business and see a lot of hotels: 1. Mattress was sub-standard. Sat down on it and was like "uh oh." 2. Walls were thin. I could hear neighbors snoring and the exact words in their phone conversations...until midnight. 3. Room was small. The only place with enough room to do a push-up or sit-up is by the door.

Fordeler: Friendly staff. Comfortable beds. Nice modern decor.

Ulemper: No in room coffee

Fordeler: Happy Hour, Coffee/Tea and Juices in the morning, and an ultra modern sleek hotel. Besides the pool being a letdown (definitely not sanitary)

Ulemper: Pool was definitely not up to par. They do not consistently filter the water in there therefore the water stays stagnant. There is barely any sunlight that enters the courtyard too.

Fordeler: Staff incredible!!

Ulemper: Manager and front desk personnel are incompetent. Very unhelpful and will say anything to defend their own stupidity and faults rather than accommodate their hotel guests.

Fordeler: The staff was great, chipper and friendly and always responsive to any requests. Great location for exploring DC. Loved that breakfast vouchers could be swapped for cocktail vouchers. Also enjoyed evening happy hour with wine in the lobby (and pets welcome) as a nice get-together.

Ulemper: Breakfast buffet was good, but same-y without much variety. Room was quite small.

Fordeler: liked the happy hour, friendly staff, bathrobes, lovely decor, large rooms, fluffy pillows

Ulemper: lobby layout was a bit confusing, i got lost on my way up to my room. Bathrobes could have been newer and softer

Fordeler: The location was good. The staff was pretty good. The style was what I was expecting, upscale and modern.

Ulemper: The pool was small and full of children and toys. Not the relaxing environment I was expecting. The elevators were very small and always full. Our room felt cramped. You could barely fit between the end of the bed and the dresser and I am not a wide person. The shower head did not have enough pressure. We found 2 bugs in the shower. There was no soap for the shower. Our room backed up to a maid closet and was near the elevators which were both loud and could be heard throughout the night. Parking cost $45/day and there is really no other options nearby. None of these things are major problems but at $200/night I expected better.

Ulemper: Bar Service var utrolig treg.

Fordeler: Vennlig personale. Komfortable senger. Fint moderne innredning.

Ulemper: Ingen kaffe på rommet

Fordeler: Personalet var utrolig!!

Fordeler: The Grand Hyatt is our favorite hotel. They have everything from good food to gift shops to a pool. I would highly recommend it!

Ulemper: The room service options were slightly limited

Fordeler: Lots of foodie options and gourmet coffee within a five minute walk. Close to subway. Acceptably clean.

Ulemper: Clearly some deferred maintenance in the guest room bathroom.

Fordeler: The room was very clean, the price was reasonable for downtown DC. Went to get away and attend a Wizards game, and the location is perfect for attending events at Verizon. Would absolutely stay again.

Ulemper: Pool water was cold.

Fordeler: I like that I was created with champagne and the staff were very friendly!

Fordeler: The location was great and the rooms were updated.

Ulemper: To big. Staff was not very friendly.

Fordeler: Close proximty to city center, metro access through lobby.

Ulemper: Nothing

Fordeler: Everything was very good but the cost was high for a room. I could have been as comfortable at a less expensive hotel

Ulemper: Cost

Fordeler: It was clean

Ulemper: The parking very expensive

Ulemper: Location was excellent. The hotel is really nice and the price we got could not be beat.

Fordeler: Location, location, location Helpful staff

Ulemper: Very outdated Raggedy carpet Stench in hallway Noise from plumbing in next room

Fordeler: Clean room Quiet Friendly Staff Great location Great price

Ulemper: Nothing!

Fordeler: Great accommodations perfect for Travel Show we were attending. Loved the location--convenient to many restaurants and sites of the city.

Fordeler: Bed was very comfortable. And hotel is in a great location.

Ulemper: Breakfast was comprised of the cheapest possible foods. Highly unsatisfying. Coffee was mediocre. In-room coffee was terrible.

Fordeler: Free hot breakfast and wifi are always appreciated, as are 24-hour coffee and tea (although one has to travel to the lobby for it!). Very convenient location within easy walking distance of metro station.

Ulemper: Items in snack shop were overpriced and some items were out of stock, which further constrained one's already limited food options.

Fordeler: The staff were exceptional - friendly, professional, and accommodating! Spacious room that was very nice. Comfortable bed with freshly washed duvet instead of a nasty bedspread. Mini fridge, microwave, and coffee maker in the room, although fresh coffee was available in the lobby at any time. Wonderful shower and clean bathroom. Having never stayed in Washington DC before, we were surprised by the fee for parking instead of free parking. We found later that every hotel in DC charges for parking. It was roughly $50 per day but parking was secured safely in two basement levels. We had access to the car whenever we wanted, we just had to ask. our checkout time was 12:00 Sunday, but could stay parked until 1:00. We checked out in the morning and were able to pay an extra $10 to leave it parked until 5:00. Good deal! If you stay here, be sure to eat at least once at Busboys and Poets around the corner. Best crab cake platter I ever had! The were served over grits that were as creamy as mashed potatoes, covered with lobster sauce, and topped with fresh asparagus. And the waiting area is a bookstore! Wonderful atmosphere in the bookstore and restaurant.

Fordeler: Always enjoy our stay here - great location

Fordeler: Staff, breakfast, pool

Ulemper: Forced to valet park at $99 for 2 nights. I don't like to valet park. I didm;t have an option. If I had known this ahead of time, I never would have booked.

Fordeler: A great value for being walkable to the capital mall area, great restaurants, etc. A block from Safeway too.

Fordeler: Complimentary Coffee/Tea bar 24/7, breakfast, daily apples in lobby, friendly staff.

Ulemper: Neighborhood location under construction.

Fordeler: Convenient to convention center. Older but modernized and clean.

Ulemper: Not a lot of parking available. Valet was full both nights I stayed. Hotel keys problematic. Vending machines were not working On my floor.

Fordeler: The staff was extremely friendly and helpful.

Ulemper: The gym had four workout machines and two of them were not functional. In the morning this prevented travelers from getting a morning workout in.

Fordeler: Sengen var svært komfortabel. Og hotellet har en flott beliggenhet.

Ulemper: Frokosten besto av den billigst mulige matvarer. Anbefales på det er tilfredsstillende. Kaffen var middelmådig. kaffe på rommet var forferdelig.

Fordeler: Alltid kan nyte oppholdet vårt her - flott beliggenhet