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Upon telling the desk clerk and manager at check-in that I had honeymooned at this hotel almost 47 years ago, they expressed genuine delight and immediately offered me a complimentary service. The following morning when I needed help with the timing of a couple of things, I discovered that the word about my stay had spread and a second manager took care of me with very attentive service. It's wonderful that a large, old hotel in a big city understands the importance of making the individual guest feel special.
The staff (especially in the Executive Lounge) was exceptionally friendly and accommodating. Our bed was very comfortable, the view was fantastic, and everything seemed up to date. We somehow snagged this Hilton Honors room and the frree wi-fi through Kayak. The location is on the edge of a residential neighborhood and a bunch of restaurants within walking distance. There were a couple of hairs in the shower, but nothing too shocking. Parking overnight and hourly was so expensive that we had to search for street parking. Free wifi was only available in public spaces. Some of the facilities were closed (due to winter) or accessible only by Hilton Honors.
This hotel is the same every time I go excellent...I really love the little relaxation area near the escalators and bar. I also loved how clean it was...will definitely be staying here again...,it's perfect because it's only a 5min or so minute uber ride from like DuPont and Adams Morgan I didn't care for how high parking garage was it cost $40 dollars for parking so needless to say I didn't park (just parked on the street....also didn't really like how far the ice machine was lightyears away from the room be
Pool No fridge in room. No charging station for iPhone.
its position at the city!
Coffee Bean Housekeeping never cleaned the room even though we left at 1pm. I asked the front deask for towels when I came back at 11:30pm and they were not delivered until 12:30.
Room was very nice and clean, very comfortable. Staff were very helpful. However, parking in the garage was VERY expensive- $43 for one night. I sucked it up and paid it. I prepaid for the room for Kayak, so it wasn't a big deal. I saw that they had put a $50 hold on my card as well. After I left, they charged my card the $43 for the parking and released the $50 hold, but one week later, I still have a $43 hold for the parking on my card. After contacting the hotel, leaving messages for billing, the garage, and all types of people, I finally got through to Hilton Guest assurance who contacted management for me. The management's response was that this was standard practice and to take it up with the credit card company. The credit card company cannot do anything with pending charges. I've never seen a hold last so long, especially after they have collected their money.
Great location. Numerous amenities at the hotel Painfully slow check in process. The hot water in the morning ran from nonexistent to very low pressure. I understand m the water pressure is due to construction of the building next-door
Breakfast was pretty decent, though standard. Understaffed at front desk, toilet overflowed, and charged for undisclosed pet fee (booked via OTA).
The cozy room. That parking is expensive luckily I always get parking spot in the street.
The price was lower because the hotel is under construction so the price was cheaper. Room was very nice, bed was soft, bathroom was nice, and location was great. The layout is arkward because of the construction.
Location was great. Room was large and comfortable At times appeared very crowded and busy, like being in a railway station. Cars often piled up outside main entrance, not allowing taxi to approach
Great staff, facilities, and location, and in-house restaurant with vegan breakfast options.
I normally don't bother writing reviews but I was so impressed that I had to. The rooms looked exactly like the pictures, staff very friendly and helped me "set up" the room.with balloons and a banner for my boyfriends birthday, bed was very comfortable, view was amazing (8th fl view of Washington monument), found street parking about a block away (for free), walked to every restaurant and bar that we went to that weekend (awesome), water pressure in shower was to die for. I was just pleased overall and so was my bf. Best birthday ever he said I only stayed from early Saturday afternoon to 1pm Sunday so I wasn't there long. But everything was great.
Enjoyed my stay.
Staff was extremely friendly and accommodating. The bedding was comfortable. The restroom could have been a bit roomier since there is no counter space
Inn went above and beyond to cater to our Passover needs. Friendly clientele - mostly foreign. Parking in DC is abysmal in general. Inn offers limited parking at 30/night. No one in reception when I checked in. The phone number I had been provided was a remote cite and they couldn't help. Breakfast was the same continental every day.
I liked the location and friendly staff. I enjoyed my stay a lot, I highly recommend Highroad Hostel. Sleeping on the top bunk meant I was super cold when the AC was on and sweating hot when it was off. Literally only complaint I have, everything else was great.
Very friendly staff, welcoming as soon as i arrived Modern Clean Close to the subway Honestly, i can't think of any disadvantages
Close to metro, super clean, quiet, friendly people. Management is very responsive. Feels like home.
We didn't like anything because they didn't have a room for us after we booked here FOUR MONTHS prior. When we showed up for check in around 6pm we were told he didn't have a room for us because "the website is messed up and he took this room down months ago from Expedia but the site continues to book it." The owner repeatedly told us it was not his fault and there was nothing he could do. He even tried to get us to sympathize with him on how confusing websites can be. He then offered to check Hotwire for us. My head about exploded. Awful service and awful person. We flew all the way from Florida, across town on the metro, and walked many blocks to this poorly renovated "B&B", to be told we "can check Hotwire." DO NOT BOOK HERE. Fun fact: as we were waiting in the "lobby" aka his living room trying to find a new hotel we were told by guests staying there that this had happened THREE times in the last 2 days. Unbelievable. The owner could have had the decency to call us even a day beforehand so we could have found a new hotel.