excellent customer service. special thanks to Matthias Eisner who on request recommended an authentic German restaurant and then went and downloaded the menu for our consideration.
1.excellent location just opposite the fair entrance of messe frankfurt, 2. beutiful hotel with warm atmosphere, 3. the best hot chocolate i ever drunk,4. breakfast very qualitative but expensive, 5. free internet and mini bar filled up every day, 6. separate bathroom and toilet room 1. the baby cot did not have a matress!!-had to put duvet and blankets in order for the baby to sleep, 2. the cleaning of the room was inadequate, carpet had stains and looked dirty, 3. a nursery school is opposite the hotel and kids are very noisy during evening hours - they kept waiking up the baby every day
This hotel deserves its five stars. The rooms in the new addition in the rear are particularly quiet and well-equiped. The hotel is, however, expensive. But if you need 5 stars in Ffm, this is, in my view, the place to stay. There is nothing that I did not like.
The staff very well educated including the door man. no , everything was perfect
Very nice hotel that I had visited. Expensive room fee not include breakfast
Personal service - great staff Water pressure / shower
Service. No tea/coffee making facilities.
A first class hotel which was very conveniently located for where I was doing business The absence of an informal dining facility. There are limited quality restaurent options close by and I ended up going to another hotel (Flemings)
The staff was extremely helpful, the amenities were exceptional. I specifically liked the fresh fruit in the room, the filled ice bucket upon arrival, the complimentary mini-bar, and the slippers left at turn-down. Nothing
I have stayed is this hotel already a few times and the quality levels are excellent. Staff is very friendly in a natural way. Parking available at hotel.
Front staff members are very pretentious. Not worth paying that much for this kind of value hotel.
Nice and clean hotel I was difficult to find as GPS did not respond to street name, But we were happy to find this nice hotel
Pets in the hotel togeather with other guests
I liked every thing, it was more than my expectations>n my opinion ; it is the best in Frankfurt. parking was a bit costy, but we found a free parking in front of the hotel + an expensive breakfast.
air conditions was not working fine enough
New modern facilities Poor restaurant service
Hotel front desk very help full and service of buffet breakfast also very good
A thank you to all your staff for the friendliness during our stay. The exhibition was tiring and it was lovely to be greated with a smile when you walked back into the Hotel.
it was a very friemdly and clean , good returent. service was wonderful we like every thing about it
Very very clean:-))))
value for money. Nothing
It was very nice only problem was too expensive although all hotels gets 300-400 percent extra for the rooms during fairs in Frankfurt
Great location near the Messe Bad bed
Yes the Hotel was great the room was very large in size. No it was great!
The staff were the most helpful, friendly and considerate that I have encountered in the last 20 years. They went out of their way to help us. The furnishing and fittings in the room were absolutely beautiful. The hotel was quiet and in a very nice, pleasant and safe area.
The nice and big rooms and the service of the stuff , and the fact that it is small and just across the street to the Messe
it is convenient, as it very close to the fair ground. The staff is nice and friendly. Prices during "Buchmesse" are quite expensive, as in most hotels in Frankfurt
Staff of the hotel is quite helpful and location of the hotel is great for access to Fair grounds, less then 10 minutes walking, most of it through the park. Toilet & bathroom facilities very out of date and not so well maintained, wooden window frames do not protect from any of the noise, we were waking up with birds every day, which was about 4.30- 5 in the morning. Also the double room actually had two queen beds rather then a double one. Not going back.
Very friendly and helpful staff, advising on restaurants and directly making reservations for you. Really visit Bistro Marietto/Kettenhofweg/walking distance hotel when you're there. Nice atmosphere and superb food for it's price-range. Hotel easy walking distance from the Frankfurter Messe. Very nice breakfast buffet. Superior Room: nice, big and clean.
Hotel employees were very polite and courteous. Rooms were clean and quiet at night. I had a very pleasant experience at this hotel and would recommend it to everyone.
close to messe frankfurt
Hotellet er utrolig sentralt i forhold til mitt besøk ( messe ).og er egentlig fornøyd ut fra dette. Fikk imidlertid et ørlite sjokk den ene dagen, kom på badet om morgenen og møtte i mitt 50 årige liv den største kakkerlakken jeg noen gang har sett i badekaret. Trodde dette hotellet ikke var plaget med slike udyr.
Hotellet var bra til prisen vi betalte men den opprinnelige prisen var alt for høy!
Bra førsteintrykk, Rommene holdt høy standard, flott utsikt fra rommmet, bra pris.
Proximity to the Messe, just a few minutes on foot. The breakfast although quite expensive was excellent. No lift but the reception staff did offer their assistance.
close to the frankfurt messe, a good, no frills hotel !
Excellent location with parking. Spacious room.
The staff were very friendly and helpful and the breakfast choice was very good.
work at Frankfurt Messe
Location Too expencive for this kind of hotel
The proximity to the fairground was the most important reason for choosing this hotel. And the reasonable price we got by booking early. I (we) thought the breakfast was far too expensive. Instead of having breakfast at the hotel we found a restaurant with an excellent breakfast buffet at around half the price in the hotel.
Clean room and quiet The price of the breakfast was laughable. 32 euros for me and my wife to have breakfast! for six days that is 192 Euros for two people. Don't come here if you have a family. The reception told us the charge for a local call was 30cents per min. for a five minute call they ended up charging 10 euros. This was not good. Also the problem is this is not a hotel but a bed and breakfast -$ there is no reception after 10 or 11 in the evening. I do not recommend this place. I know there are better hotels around.
breakfast, being close to city center
Close to messe and citycenter The comfort was nor good. Parking very difficult.
Very good location, close to city center, easy to find, good price, breakfast was ok.
Clean, basic, honest hotel close to the Messe in a very pleasant neighbourhood.
Close to Embassy
Rooms have a good bathroom, always clean, very good breakfast, very good staff. Hotel is in a very calm area of the city. 2 minutes walking distance to subway, 5 minutes walking distance to exhibition center, 15 minutes walking distance to railway station and entertainment area. Building is a little bit old and rooms have interesting shapes.
I Liked the location as it was just across the road from where I had to do business. For the price all facilities were ok The bed and pillows were not the best
location and the price Internet connection did not work
breakfast was very good, there was a lot of choice and very tasty. the ease and closness to frankfurt center, hotel is very central. no
A good buffet breakfast. Hot water in the shower. Cable TV. Quiet at night.
Quiet area, close to city and exibition area, good parking
The hotel was only 100 yards from the start line of the Frankfurt Marathon which was ideal for me. It was also only a 20 second walk from a U bahn station which connected you to the heart of Frankfurt in just 10 mins. The hotel staff were friendly and the beds were comfortable. The breakfast was more than satisfactory. The Main station is only a 10 minute walk from the hotel. The bathroom was a little bit smaller than I expected and there was only 1 English channel on the TV.
It was pleasant to stay in this Hotel!! Nothing!
The desk staff were friendly and helpful. Also the quiet and safe location of the hotel. The twin beds we had in our room which were felt would be more suited to children than two adults.
Location, personal service and proximity to the shopping district at Frankfurt. Hotel allowed us the use of their luggage storage even as we took a 2 nights trip to Paris NA
Wi Fi did not work
Good position for Messe good range of eating places near by
Helpful reception staff 1. no refrigerator in room 2. no method of queuing up for the internet 3. small choice of breakfast food
location (next to fair, train station, center)
Gym is really good. General feeling is also nice. Good location - 5 min from Hbf and 15 from CityCenter by walking. WiFi is extreamly bad in room. Breakfast is same everyday.