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location was very good , staff service and reply to request was polite and efficient , I will be happy to return . during the fairs prices are too high
I did not like it The staff, the treatment . I paid for room with AC and the AC was not working. I've requested the reception to fix the AC Iwhen I eft in the morning, unfortunately I came at 19:00 and they haven't fix the AC, then after several tries with the hotel staff they send a technician to fix it, yet the AC it's not cooling and then I went by myself to the reception and asked them either to fix it or change the room with a good AC. Believe it or not he told me I can't do any thing for u and he was so careless, I started loss my temper and after a lot of discussions and shouting he said I don't have room similar to your room and I'll give u a smaller room (down grade) without any apology or compliments mean while they did not pay back to me the difference I.e. they are not honest . I don't recommend any one go to this hotel and you can contact me at any time if any one need further clarification .... Thanks
not flexable to change reservations rseservation managment
Clean room, nice breakfast.
Location and quality 2nd. night we had water leakage from the ceiling of the bathroom, 3rd night we had no water wahtsoever - no refund was offered except free breakfast.
Convenient location, cleanliness
The room was neat, and the price was great. Also, the room size was good. I wished if there were more english channels beside CNN and BBC.
in my case the best was few steps from the railway station. i travelled a lot during my stay at frankfurt the breakfast could includ more dishes
Quality of rooms - was very good The only thing we could criticise (and it is being picky) is that the frosted glass bathroom wall was annoying, as it lit up the whole room during middle of the night toilet excursions
very convenient location (close to the fair and close to the main station); at the same time my room was very quiet, no noise at all; excellent room, large bathroom with shower and bath tab; nice bed, pillows, blankets - everything! and free wireless internet in the room, easy to handle; hotel staff very helpful, polite, many thanks! few international TV channels and a little bit better breakfast (with better selection of hot meals) would make this hotel perfect; but with laptop, dvd films and internet I did not feel any inconvenience about TV
ambience no coffee in the room
.Breakfast was good and the reception was helpful and very friendly. sometimes Wi-fi was disconnected.
The hotel staff are wonderful and helpful better to have hard mattress and missed the tea/coffee makers in the rooms
The staff was really helpful....Breakfast perfect...
Very nice hotel. Minimalist and modern design. I enjoyed my stay. It is also very close to the train stations which is convenient.
cleanliness and the helpful staff
Everything was so clean, the staff were all extremely enthusiastic and accommodating. Parking is a tad problematic, but even here they offered suggestions and tried to make the most of it.
If you like minimal design, you should see this place.
Breakfast is incredible. I never saw so many different fruits and berries served at a hotel. The location is very convenient. The wifi is unstable and depends on room location.
Very good breakfast and really nice staff Actually twin room means that you will have one bad but with two covers, what' s not really comfortable.
Rooms are very well insonorised, clean and nicely and originally furnished. Breakfast is very good and accurate. Heating was not working, and personnel did not remedy. No courtesy room: if you leave in the evening it is a bit annoying.
close to the train station the below it was to soft
the location of the hotel was convenient for shopping. I selected the Superior suite, to my suprise I ended up in the basement of the hotel right across from the fitness and sauna area. Also on my floor was the service room, so there was people coming and going out of this room. The carpet also seemed to have spots on the floor
The location of the hotel is very convenient for me during the Frankfurt Book Fair. Its only 5 minutes walk. The staircase at the entrance door... and that there is no one to assist us with our luggages when we arrived.
everything was ok location service breakfast
The staff were great; always happy to help. Breakfast was provided even though it was after 10am. Late check out, no problem. The rooms were comfortable and the location was perfect, 5 mins walk to the main shopping precinct, 2 mins to the Station and 10 mins to the river. We left our room at 2pm with the sign "please clean room" but the cleaner had already gone for the day so we didnt have clean towels nor a tidy room. Also, the set up for the shower is weird! Dont stay here if you are with family / or a new partner as you can see your room-mate in the shower. no privacy, no intimacy. luckly I was with my girlfriend but if I was with my sister on a family holiday it would have been weird!!!
good location, spacious room. breakfest can be more varieties.
The rooms are small but very clean and comfortable, the restaurant and staff are first rate. Very convenient to the exhibition hall.
Excellent Location. Beautiful at Christmas.
Very good location on financial district in Frankfurt, walking distance to Main river and Bahnhof. Small but well designed modern rooms. New furnitures, clean rooms, good service, rich breakfast. Coffee maker in the room would be great.
This Hotel is one of my favorites hotels.
Very close to train station I stayed for the night and had to leave early in the morning and the reception agent did not even offer a take along breakfast but charged 15 euros.The hotel front has steep stairs so if you have bags good luck taking them up and up.
Hotellet lå nesten ved siden av Messen og det passet perfekt. Det var lite personale slik at når det var frokost så tok det tid før bord etc ble ryddet, samtidig som det var lite varmt vann til te osv.
Fine rom og hyggelig pris! Det meste var egentlig bra. Men på en dag da temperaturen lå på 30 grader, er det helt håpløst at et hotell ikke har klimaanlegg/aircondition. Dette gjorde overnattingen til et mareritt, da det ikke var mulig å lufte grunnet at togtrafikken passerte kun få meter unna!
Meget serviceinnstilt personale, fint design. Ligger i nærhet til messeområdet, tog.
Aircondition. Kort besøk gir lite grunnlag,for uttalelse.
Et helt greit weekendopphold.God beliggenhet i forhold til flyplass/jernbane. Litt slitt resepsjon.
Fungerte greit men prisen er for høy i forhold til standard på rommene. Bodde i 7 etg med skråtak på rommet, ikke så bra. Ved booking ble kredittkort oppgitt som garanti for mitt og min kollegas reservasjon.Ved utshekk var garantien omgjort til en belastning på mitt kort uten at dette var avtalt eller signert av meg. Dette gjaldt belastningen for begge rommene. I tillegg belastet de min kollega ved hans utsjekk. Dette innbar at hotellet totalt belastet odd for 580 Euro mer en det som var riktig. Da jeg ringte hotellet var de klar over feilen og lovet å tilakeføre belastningen som var gjort for min kollega. Det gjennstår å se at så skjer.
the inside part of the hotel and staf the location is very good but the area is very bad and feels not safe
The counter staff were very friendly and professional and the location was very central if a bit on the seedy side. From the research I did it was the best hotel in our price range and the free wifi and breakfast were a great bonus.
pleasant staff, clean facilities, nice breakfast
location handy for station, airport links street it is on has complicated numbering and Adler section is obscure, difficult to find from map
The hotel itself is really good. Definitely it is great option if you came by train (3 minutes walk to main train station). The surrounding city quarter looks quite dangerous during night.
The location of the hotel is very nice, and very near the train station. And the breakfast is very simple.
Convenience of locality and attention to detail for client comfort
Cleanliness, location. Excellent choice of TV channels! No internet access : - (( Tried dozens of times, inquired at the front desk if everything was OK with connections (supposedly it was) and nothing. At this day and age, they should definietly work on that issue. Not sure what was wrong but now I'm staying at a different budget hotel in Germany and everything is fine. So it's not my laptop.
super internet access for free breakfast just till 9:30, i passed one time
Friendly staff, very near Frankfurt Hauptbahnhof.
clean and comfortable all around... Highly recommended
Very clean Good hotel in this price
I chose the hotel due to its location, close to the Frankfurt Hauptbahnhof. The closeness to the Red Light District was not an issue for me. There was some (negligeable) noise from the street at night, but I could sleep quite well. The bathroom was by no means impressive - small, no space, the sink a miniature of what it should be, unpersonalized soap and shampoo. The room was clean and a decent size, and the wireless functioned very well. The breakfast is standard continental. I would have expected a wider selection from a four-star hotel. All in all - an ok hotel if you need to catch up an early morning train. If looking for comfort and some more pretentious surroundings, I would go for something else. Unsophisticated breakfast. Very small and uncomfortable bathroom.
Hotel in excellent location very clean excellent staff and money value Room is small but give all what I need
Location The room was VERY small, like a closet. It was difficult to even maneuver. The room smelled like sewage. The elevator was very slow. The biggest challenge? The night manager. Ok so I was playing music with my small Bose speaker while walking to my room, but it was a Friday night and the time was before 9 p.m. And the manager approached me and told me not to play music in the halls while walking to my room. I challenged him and he cursed (called me a M.F.) and threatened to throw me out of his hotel (he claimed to be the owner but people at the hotel bar told me he was not). He did try to play nice after that (gave me a beer) but the damage was already done. DO NOT STAY AT THIS HOTEL! I've traveled all over the world and this, singlehandedly, was the worst experience I've ever had at a hotel.
Very friendly and helpful staff, clean rooms
Excellent location nearby downtown Frankfurt, Festhalle and Central Station. Very clean hotel. Helpful staff, speaking English. Room was readily available before official 14.00 entry hour. An extra - breakfast was available for only 5 Euro. All was great.
Good location, nice service/staff, also good breakfast. You can hear some noise from outdoor when car pass by.
nice staff, good location the price is high.
The Hotel's location is nearby the railway station, and the room is comfortable. the staff's manner is also very good. I would like to reserve this hotel again. The breakfast is limited, need to be improved
proximity to the train station
Staff and cleanliness
Perfect location, very nice breakfasts and helpfull staff. Very good price to quality and location ratio.
Hotell staff, size of room