Patong Hoteller

Checking out early. Hotel under major renovations and construction. Web site claims pool open in September, but on arrival discover will not be until new year. Constant noise from construction made stay totally unenjoyable. Checked out 5 days early, without refund, just to get some peace during holiday.

Casual feel Too quiet

Hotel location is excellent as it's walking distance to busy patong beach and shopping area. The food served around patong are excellent. This was my 2nd stayed. The hotel staffs attitude toward westerner and asian seems to be different. Quoted an eg, we were made to wait when some european checked-in althought we were at counter much earlier. I find that offensive and rude.

the Staff were very friendly and the hotel could arrange for whatever we asked for (they don't beleive in impossible) the qualification of the tourist help desk staff

the hotel staff were lovely so friendly yes the mould in shower and having to pay extra for what i already booked.

Easy accessibility 1.There are some things that need to be clarified for exp: I have request one of the hotel services to collect all the hotel dishes /cups as I don’t use them and after I did check out It turn to be that I was charged on my hotel bill and I have to go back and explain.

The staff were friendly. Check in and check out was very easy. Centrally located and also right on the beach.Breakfasts were very good. I even had the General Manager come and ask if I was enjoying my stay , thats a first.

The room was good and spacy with a modern good layout. Same with furniture which was good. Based on the internet presentation, I expected to see the sea from the private pool! But no, that was covered with plants. You need to be an engineer to operate the lighting etc. They should focus more on guest service than just putting you in the room and then focus on the 12pm time when you have to leave. Based on internet presentation, you at least assume a TV of 42 inches! This is NOT the...

The aircon could not be adjusted and the room was too hot. Although we complained 3 times the best that the hotel could do was provide an extra key card so that the aircon could be left on constantly.

Room service was great. Woke up too much during the night due ot other noises - Walls were too thin and people too loud (which is expected) but could literally hear everything.

Nice swimming pool and quite big buffet breakfast. Spacious rooms Hotel staff is having a hard time understanding english.

Nice staf and clean rooms. Location also is very nice. I could recommend it to everyone Only the LCD tv could be a little bit bigger.

Calm and pleasant. Power failure.

The location is very good!! Also the facilities! I like the swimming pool.

Good location for shopping and beach. Very friendly dining room and cleaning staff. Very quiet rooms. Breakfasts boring and tasteless, not real fruit juices. Broken or non existant sun loungers around the pool. Poor pool area. No atmosphere in the hotel.