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Bra beligenhet og bra standard! Standard Room uten balkong er dårlig greier. Lite europere! Stortsett bere asiatere som ferier her!
the swimming pool and breakfast the price they were offering for deluxe seaview was way too high
Lovely helpful staff. Great central location. Was disappointed about the pool situation - it's not clear when you book that the pool & sun lounges shown in the pictures is only available to guests of the Busakorn Wing.
swimming pool, excellent service, perfect spa, location , speciuos room the studio at busakorn wing , easy access to the swimming pool as we was in the ground floor, free wifi nothing
Friendly staff and a great breakfast buffet. We appreciated that we were able to get two adjoining rooms so our family could be together.
I like everthing in the hotel Nothing ,,everything was perfect for the deluxe room
Perfect hotel, Perfect Location, Perfect service. When i return to phuket i will book only in holiday inn.
the location nothing special for honeymooners
Very friendly staff. Nice swimming pool in the Busakorn wing. The Spa services are way too expensive.
My first imprression was when i arrived at the hotel by A warm welcome By Reception Staff..i really enjoyed my stay In Holiday Inn looking forward for next trip.... Nothing everything was perfect
excellent location, and all facilities avialable absloutely amazing
friendly and customer minded staff, good location next to the busy seaside road at Patong beach, the idea of an empty refrigerator you could put your own stuff in is fantastic. Other hotels almost force you to buy their overpricey minibar stuff! the pool too small for such a big hotel, laundry and room service to expensiv (though the same price range of the other major hotels), our balconey was toward a noisy side street.
The surrounding facilities. The charging for additional guests Inc 1hr massage appointments. Will not stay again.
location, service the swimming pool was out of order
Checking out early. Hotel under major renovations and construction. Web site claims pool open in September, but on arrival discover will not be until new year. Constant noise from construction made stay totally unenjoyable. Checked out 5 days early, without refund, just to get some peace during holiday.
The Location of the hotel is perfect. During night nearly to 11 clock night till 1 clock midnight the hotel starts playing music with a singer ! it was really annoying, this hotel not recommended for families or old age people.
One Of The Most Luxurious Hotel in Phuket.... Very Near To Patong Beach.... Totally A Hideaway / Escape Resort with full and modern amenities....!!! Just Loved It...
The location was beautiful. The room was amazing. The pools were fantastic. Sizzle restauarant was delicious. Main restaurant was average. There was a wide variety of items to choose from, but they got boring fast. Breakfast buffet had some hot items that were not hot. Our butler never once checked in on us to ask how everything was. Very disappointed by that.
Hotel staff was very helpful, caring and ready to enhance the stay experience.Location is great near by the center of interests and the beach. Swimming pool area and garden is very well maintained. Excellent value for money. Quality of service and food at the thai restaurant of the hotel are excellent. Bedding is slightly of poor quality and matresses would require a refresh.
location .comfortable ,lovely staff, food....every thing nothing
Friendly staff, well location
the Staff were very friendly and the hotel could arrange for whatever we asked for (they don't beleive in impossible) the qualification of the tourist help desk staff
the hotel staff were lovely so friendly yes the mould in shower and having to pay extra for what i already booked.
very good breakfast, fishes in pool, view from 15 floor to sea and mountains no wi-fi free in room
Hotel location is excellent as it's walking distance to busy patong beach and shopping area. The food served around patong are excellent. This was my 2nd stayed. The hotel staffs attitude toward westerner and asian seems to be different. Quoted an eg, we were made to wait when some european checked-in althought we were at counter much earlier. I find that offensive and rude.
near the center of Patong. Good in room Service Maybe the hotel is good in the past but not sweet for young people. I mentioned in the reservation that I have a friend will have her birthday there. But there is no special preparation for her. I also mentioned we need 2 king size beds. but only one available...I have to give up...& dark in the restroom.
Great hotel, service and location as always. Happy to come back again to the hotel! None
Casual feel Too quiet
The location, the facilities and the staff.
Private Swiming pool Air conditioning is very strong and direct on the bed
The location is excellent. The pool access rooms which are a few meters from the beach are also excellent. Its a bit expensive.
The staff were extremely friendly and the accommodation was fabulous, extremely luxurious with stunning contemporary design. A room with private access to the pool was sensational!
The room was good and spacy with a modern good layout. Same with furniture which was good. Based on the internet presentation, I expected to see the sea from the private pool! But no, that was covered with plants. You need to be an engineer to operate the lighting etc. They should focus more on guest service than just putting you in the room and then focus on the 12pm time when you have to leave. Based on internet presentation, you at least assume a TV of 42 inches! This is NOT the...
really amazing - lovely hotel, great staff, really lived up to expectations and very convenient to the beach, shops, pubs etc
In general it was very nice hotel Bathroom without locks
The staff were friendly. Check in and check out was very easy. Centrally located and also right on the beach.Breakfasts were very good. I even had the General Manager come and ask if I was enjoying my stay , thats a first.
Easy accessibility 1.There are some things that need to be clarified for exp: I have request one of the hotel services to collect all the hotel dishes /cups as I don’t use them and after I did check out It turn to be that I was charged on my hotel bill and I have to go back and explain.
nI choose room with privet pool,its amazing and the hotel located in the patong shop area Nothing
The bar was very nice Room service was a bit hopeless. They forgot to give us toilet paper and even didn't xhange the sheets when we requested them to do so
Nice swimming pool and quite big buffet breakfast. Spacious rooms Hotel staff is having a hard time understanding english.
The room was soo perfect, and well decorated for our honeymoon. The Brekfast was very good also. every thing was great No
Very dedicated staff: warm, friendly, focused on guest - always doing their best for you/your stay. Good location and rooms but need to take 6th floor poolside; pool area very good. Food and service good. Adequate room TV (if that's what you need) and internet. Good location within Patong - everything in walking distance.
Nice staf and clean rooms. Location also is very nice. I could recommend it to everyone Only the LCD tv could be a little bit bigger.
the service,pool and very friendly guests no very good all round
The staff were extremelly attentative - from the minute we arrived until we left. Their english was great for our thai was very poor! they were friendly and the fantastic looking pool that is the first thing you see when you arrive is a great welcoming factor. We were given a room incorrectly - when we opened the door there were towels everywhere and it was dirty so it was either someone elses room or it hadnt been made up yet. This was quickly rectified but not a great first impression!
The staff is excellent. I have left 3 shirts behind and the assistant manager, Chokdee Suetrong has gone all the way to mail back the item to my Singapore address. What an excellent service. Tks
Room service was great. Woke up too much during the night due ot other noises - Walls were too thin and people too loud (which is expected) but could literally hear everything.
The aircon could not be adjusted and the room was too hot. Although we complained 3 times the best that the hotel could do was provide an extra key card so that the aircon could be left on constantly.
lcotions . i have used booking.com so many time but when i arrivel at the hotel the resonpsit till me to paid text whihc 18% it's specit preice what i was booking form your site so i'm ashing why you do not add befor i make rersations , i thanks that you we loes coumter beacues of that .many thanks for booking.com . i well all way used you site . best regards ghazi jum almehza
Bed is comfort,seaview,the hotel employee is good No
Lobby and elevators smelled of mold.
the kid,s swimming pool
Very well trained and friendly staff. Hard Rock Cafe next door. Expensive taxi fares from touts at the hotel entrance. Double the normal price.
The room was nice. Service was horrendous... just shockingly bad all the way... from the time we checked in... whoever is the GM of this hotel should be ashamed. Expect much more of a Marriott chain.
Cleanliness,staff management,breakfast,friendly personnel Excellent +++++
Jeg likte beliggenhet og utsikt fra hotellet. Stranden var ikke så fin - stenete og skittent vann. Rommet burde hatt minst 2 hvilestoler når det er et rom for to. Informasjon om at hotellet hadde en pier (brygge) med bademuligheter ble ikke opplyst. Kart og info om hotellområdet burde ligge på rommet når vi kom.
Servicen fra personalet gjorde oppholdet på dette fine hotellet til en fin opplevelse sov vil gjentas
The location is very good!! Also the facilities! I like the swimming pool.
Good location for shopping and beach. Very friendly dining room and cleaning staff. Very quiet rooms. Breakfasts boring and tasteless, not real fruit juices. Broken or non existant sun loungers around the pool. Poor pool area. No atmosphere in the hotel.
My partner and I really enjoyed everything about Patong beach hotel. The buffet breakfast was awesome and the hotel staff there are very helpful and friendly. The only thing I did not like was that they were doing renevations to the part of the hotel which had the gym in it. Therefore when we stayed we had no gym which was a real let down as I need to maintian a high level of fitness for the life I lead away from holidays. I understand that we went in low season and that was the best time for renovations but it would have been alot easier if we were told it wasnt operational before booking.
location was the best,room was amazing once upgraded not enough sunbeds and pool in shade alot
this hotel is value for money..love the cleanliness of the room..will recommend this hotel to others... customer service sucks!!
Calm and pleasant. Power failure.
The location and the room style. The internet use policies.
Room was nice with large veranda and large bathroom! Hotel is placed very convenient area. The staffs did not tell us any important information. Almost staffs didn't say to us friendly greetings in the morning, in the afternoon and in the night during our staying even there were no other customers, if we didn't contact with them. I hope it will be done enough educations about hospitality comparing with any other hotels in Patong beach, which we visited for lunch or dinner.
Staff ,location and ammenties excellent and even though it was central which we did have a concern with noise at night before we left to find there was no noise issue at all. Nothing we would stay there again when we return to Phuket
The views and closeness to the beach. Too noisy. Fireworks all night and very close to loud nightclub.
clean & new & friendly staff 1) breakfast - not many option and too boring to eat the same food for few day. 2) difficult go back to the room during heavy rain. 3) no children facilities & activities
Good staff, nice big rooms, clean and need Some times long waiting for roomservice ( up to 60 min )
I love the hotel room .The jacuzzi was excellent and the hotel room have a nice view. Small variety of breakfast food.The hotel far away from the Patong beach,it is better to hire a car if you want to stay in this hotel
The Jacuzzi...It was really awesome...New experience to have it in such a place where you can feel as you are hanging while enjoying it. The breakfast... There must be more variety or it should be at least buffet instead of getting it in the room... And there should be consideration about having Muslims, so they must provide Halal food too.
Absolutelly fantastic, treated like a king I had to brush my own teeth!!!!
The staff of the hotel is helpful and cheerful... the buffet breakfast is ok We stayed in the old wing of the hotel - the room is old fashioned with a tiny balcony... we found a lot of ants in the room... and the room key card didn't work sometimes...
The hotel was fantastic value for money. We stayed in a standard double room which had everything we needed and included an amazing buffet breakfast all for 1000 baht a night. The hotel staff were very friendly and have a great selection of cheap cocktails And food by the pool. The location was really good too as it is set back from the road so it is quiet but only a 5-10 minute walk from the beach and Bangla road. Very impressed overall.
The room in the new wings was nice. The staff name Ae was very rude and thumbs up to him that he actually make me cry upon my arrival. Their communication system was so bad and poor. Have a bad experience with the staff and the service. More worst after my check out, on my way to hotel the owner itself call us to inform that we have not paid the bill when actually we have settle the payment the day before we checkout. We was shock by the call!!
the pool , access to wifi ,the location and the quiet atmosphere yes, house keeping was bad . the beds were not clean and nor were the bathrooms.
It was the cleanliness of the room that stood out most! The room was big enough, hence there was no feeling of claustrophobia. The housekeeping staff, reception, bell boys, & the restaurant staff always wore a smile on their face & made attempts to chat with us. This gestures made us feel like we were in a home. The hotel is approx 5m walk to Patong Beach, Bangla Road & the nearby shopping centre as well as street shopping.Very conveniently located, so that you only need to walk wherever you go. The massage parlours located outside the hotel were awesome too. The hotel has a passage leading to the main lobby.It is not located on the road which means there is some sort of privacy. I highly recommend this 3star hotel. Value for $$. Thank You I asked the manager for an iron. Her reply was negative & she made me feel that it was an out of the world request!! Upon check out, she was quite pleasant, however, she seem agitated & frustrated over the ringing of the phone & any interruption caused. Being a manager, she does not project herself well in front of her staff, not to mention the Guests!! The website suggested we had bathrobe & slippers in the room. They weren't there. Was informed by the staff that my room category does not include these. Due to this, I did not bring my own slippers as I normally do. I do not like walking barefoot in any hotel room. Please ensure that we get what is clearly suggested in the webiste. Thank You
As a budget hotel, buffet breakfast is quite good which is better than expectations. Staff is nice and helpful. Location is excellent. We stay in superior room which situated in the old wing. The decor of the room is very old which is totally different from the pic on the website, its likely that the pic are all taken from the new wing. Also, no lift in the old wing.
We enjoyed every minute of our stay. Beatifull resort ,has everything you need to relax first class, away from busy Pattong Beach, middle of nowhere, yet only about 7 minutes by bus to Patong Beach shops and markets. We will definitelly be back again.I would recomend Merlin Beach Resort for families with childern,newlyweds, couples, singles, there is plenty of room for everybody.Great Phuket destination. Breakfasts were excelent and restaurant prices for Lunch and Dinner very reasonable. No
It was very relaxing and the three pools were great. It was peaceful and quiet just a short tuk tuk away from all the action. I feel there should of been a little bit more entertainment of an evening. I didn't think the band/music entertainment was very good at all.
relacking by the pool. great swim up bar. The hotel is situated far enough away from busy Patong, but close enough if you want to go in.
Outstanding customer service and attitude by all staff. Some even went above the call of duty to get something for me from another town as I had run out of time to do it myself. None. They were exeptional
Swimming pools are great No morning paper, no Wi Fi in rooms, To far out of town.
Breakfast was excellent and the pool facilities were amazing. The 300 baht charge to get into the town was a little steep particularly as the complimentary bus schedule was a little sparse however this was not a major problem.
Merlin Beach was better than what we seen on the Internet sites and photo;s. The hotel is very well maintain and we didn't want to leave. The pools and beach made you just wanted to stay at the hotel and not have to leave for anything. Everything was available...Spa/Games/Internet/Bars/Tours....Very Well Done.. We will be going back next year... Only one thing and is was very minor... The games room had pool tables but you had to pay for a que???
Relaxing, good staff, decent food (good breakfast), good transport services to Patong, good Thailand hoiday resort for a "non-traditional" resort A little too expensive. Considering the amount of Australians at the resort, and the price, it was like staying at an Australian resort. The reason people go to Thailand for a resort holiday is because it is supposed to be cheaper.
all staff friendly, very beautiful & relaxing atmosphere. All food at resort reasonably price & delicious. Absolutely couldn't fault anything. Absolutely couldn't fault anything.
Great choice of in house resaurants. VG staff at front desk, tour booking and dining room staff. Would recommend and stay again.,
Beautiful grounds Horrible service. Staff barely spoke English and were super unhelpful, unaccomodating, making it a bad experience. A resort is more than a place to sleep, it is also having the resort experience. This is just a place to sleep with no service, may as well go to a hostel. Bed is hard, spa isn't open, taxis can't find it, pool was dirty, but the grounds are very beautiful and peaceful and nice design.