Frankfurt am Main Hoteller

Fordeler: just perfect in every way.... Staff excellent

Fordeler: rett og slett perfekt på alle måter ... Personalet utmerket

Fordeler: Great sauna/steam room

Ulemper: Pay for wifi, pay more if you want to stream, breakfast not included, a bottle of water is 9.50€.

Fordeler: Gorgeous modern hotel right at the airport

Fordeler: nice, spacious room, excellent shower, 4 minute walk to airport

Ulemper: paying for wifi is just stupid at this point.

Fordeler: Receptionist unfriendly. I was told by another very friendly staff member that she is new...

Fordeler: proximity to the airport

Ulemper: no free wifi

Fordeler: We were in transit and it was perfect hotel from that purpose.

Ulemper: non-smoking room had strong cigarette odor

Fordeler: Fantastiske moderne hotell rett ved flyplassen

Fordeler: Fine, romslige rom, utmerket dusj, 4 minutters gange til flyplassen

Ulemper: å måtte betale for wifi er bare dumme på dette punktet.

Fordeler: Resepsjonisten uvennlig. Jeg ble fortalt av en annen svært vennlige ansatte at hun er ny ...

Fordeler: Amazing hotel close to to the shopping area and the Romer. Rooms were were well furnished and the staff was excellent. I accidentally left my glasses at the hotel, and they even shipped them to another German hotel free of charge (the hotel offered to shipped to our house in the US, but we wa tee them so I er so they had no issue shipping the to our hotel in Rothenburg).

Ulemper: Everything. Great location, great staff and nice rooms. Highly recommend.

Fordeler: Great location. Great bed and linens

Ulemper: French restaurant was closed on Sunday. Bathroom cabinet and mirror frame had some damage due to humidity

Fordeler: Flott beliggenhet. Fantastisk seng og sengetøy

Ulemper: Fransk restaurant var stengt på søndag. Badet og speil frame hadde noen skade på grunn av fuktighet

Fordeler: Great staff, very clean & modern. Highly recommend

Fordeler: convenience. excellent transportation to and from airport

Ulemper: wifi never worked in my room

Fordeler: The "Faces" restaurant was really lovely and welcoming, and the food was excellent. The airport shuttle was very convenient.

Ulemper: The wifi was awful- neither of us were able to connect at all using the free wifi.

Fordeler: Clean rooms, friendly staff, modern decor

Fordeler: Staff was very efficient and explained everything quickly. Lounge was open late to get a quick bite. Shuttles left every 15 minutes starting at 5am.. I was on that one.

Ulemper: No gift shop - wanted a watch in a display case, but no one could open it for me between 8pm and 6 am...

Fordeler: Room was a typical airport airport.

Ulemper: We stood in line for two hours to get our confirmed room. Delta had cancelled flights and there was a long line of people wanting a room. I mentioned twice that we were confirmed guests and should be compensated for our long wait in line. We were ignored both times.

Ulemper: I found using the Internet frustrating. It would just die when I was using it. I tried to downloading a library book and could not do it. Then I paid for the upgrade Internet and it would stop working while I was downloading. The "free" internet was slow.

Fordeler: The shower, bed and pillows were nice. Is all we liked.

Ulemper: Terrible customer service starting at the shuttle at the airport. The service did not improve at any point of our stay. We are a couple with a baby and we had 3 bags, a stroller, a car seat and two backpacks and no one offered any help loading or unloading the luggage off the shuttle (while all other shuttles at the airport provided that service for their guests ie Holiday Inn). Nothing changed in the hotel either, we dragged all the bags by ourselves from the shuttle to the room, not something I would expect from a 5 star hotel. The following morning we were trying to take a shuttle but the lady shut the door in front of us while we were trying to bring all the luggage to the bus. The room was ok but a bit small. The satellite TV is lacking entertainment programs in English language.

Fordeler: cleanliness and quiet setting

Ulemper: room was too small

Fordeler: Location, shuttle service, cleanliness

Ulemper: Phone connection to the reception did'nt work so had to go all the way down each time that I wanted to talk to them. That needed to be done often as no crib was supplied for our 6 month although explicitly requested. Upon arrival no crib was in the room, so another request was made, but after being our for the entire evening, upon return no crib was yet in the room. Overall a nice hotel in a good location but disappointed by this issues that were not solved promptly.

Fordeler: The Hotel was very modern and close to the airport. The room had a huge bathroom with heated floors. Everything was clean and very comfortable. I stayed on the 9th floor and had a lovely view of the city. I used the pool and the sauna, which were very nice too. The free shuttle was convenient and ran every 15-minutes from the hotel to the airport. I booked my breakfast with the hotel together, which was cheaper then the $28 Euro price that they were asking for at the hotel. I would certainly stay at this hotel again!

Ulemper: I booked this hotel through Kayak and at check-out the hotel staff refused to give me a receipt, which I needed in order to get reimbursed by my office. Internet was a bit slow in the room and in the business center.

Fordeler: Proximity to FRA and shuttle bus service. Very modern and clean. Nice bar in hotel.

Fordeler: Great location, modern furniture, friendly staff, Nespresso machine in room.

Ulemper: I booked through Kayak, which caused some confusion at the front desk - they didn't know, for example, that I had also paid for breakfast.

Ulemper: Male front desk staff.

Ulemper: Gym is not complementary. Free internet only in the lobby, internet in room not complementary and very expensive.

Ulemper: Mann i resepsjonen.

Fordeler: Close to Messe, near the tram line; good food and tasty cocktails, hip space and rooms. Free bikes!

Ulemper: They have an affiliation with a gym but there was a hug disconnect between the front desk staff and the gym itself; make sure you get a clear breakdown of what is offered. \ The biggest complaint though, was someone on my team had booked a room through an online vendor, but her father died the night before; when she tried to cancel, they weren't willing to work with her because of the online booking; they wanted to charge her for 90% of the room. Short-sighted of them, as we stay there for a trade show every year. Best they could offer was a credit for a few months. I tried to talk to them but they were not willing to negotiate. Too bad, as we liked the place but probably won't stay there again.