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Location to Frankfurt airport. Cleanliness is OK Rooms too small for a family with 3 pieces of luggage. Shuttle is shared with 4 hotels. Service staff is not available if needed late (had to change rooms because they were out of soap)
Close to Frankfurt Airport. Super transportation from and to Airport.
Very closes to airport within walking distance and little cafe to pick up some food if nessary Check in time at 2 pm a little late, rude desk staff member.
Excellent check-in, fast and efficient. The room is super clean. Nice firm beds that we like. Internet is included. Nothing, all went smoothly
Convenience to Terminal That I was told they could not guaranty a wake-up call as they were having problems with their system. As I had an early flight, I awoke at 3 and did not take a chance on going back to sleep for fear of missing my flight. Ended up that the system did work, and the hotel also followed up 15 minutes later to ensure that I was awake.
Great for a few nights. The rooms are clean and quite. Snacks and drinks are avalivble through the night. Just a hop, skip and a jump to the Airport.
Best location near airport. Very nice, very friendly staff. Nothing
It was close to the Airport. shuttle bus service available. Staff are very helpful.
Nice room for a great price. Very close to Frankfurt Airport.
Det var et ren overnattings opphold. Inn sent om kvelden og tidlig avreise neste dag. Ingen
Nærhet til flyplass.Flybuss til og fra flyplass er bra.Meget god frokost. Oppgraderinger av rom bør gjøres.Garderobeannlegg ved svømmebasseng er ikke bra nok.Gourmetmat og servering kan gjøres barnevennlig.Her var ingen fleksibilitet eller ønske om sådann.Barn betaler samme pris som voksne for maten.Burde være mulig med en gratis pc eller gratis internett for kortvarig bruk.Her var det dyrt.Anbefaler under tvil.
Meget god mottagelse. Pris inklusive middag som var meget bra! Serveringspersonalet var profesjonelle.En meget behagelig opplevelse. nei
Praktisk og greit. God mat og fint lobbyområde med bar. Frokost burde vært inklusiv i romprisen.
Frokost,rom,servise. Jeg syns det gikk lang tid før jeg fikk sjekket inn på hotellet.Hvorfor?Bestilling og data stemte ikke.Tok lang tid før jeg fikk rom,men det ordnet seg til slutt.
The rooms were nice and modern, very convenient location. Breakfast is not included and when I was asked if I wanted the breakfast package, the front desk failed to mention it was 25 euro per person before asking to swipe my card. This hotel should never even think of charging 50 euro for what is included at 99 percent of hotels. Their food prices in the restaurants were also absurd across the board. Nice hotel but felt like I was being squeezed for every nickel and dime possible. Expected more than this.
The staff, especially at the reception desk was very nice. They seemed all very welcoming and always showing a warm smile. They also did their job diligently and were always willing to help. I actually remember and want to thank Melanie for helping me find my lost wallet. There was no excess of luxury, but my room was big, quiet and very comfortable. Honestly, it is a perfect place to stop by since it is very comfortable and convenient at a small walking distance from the airport. No free wifi all around in quite inconvenient. In order to achieve excellence of service, that is a must nowadays. Also, the wait for the check in was a little exaggerated, but it was caused by external circumstances to the hotel (flight cancellations) so it is totally understandable. And once again, the staff remained calm and welcoming despite people's complaints.
this is a hotel for business travellers who need to be at the airport. and yet, what business traveller does not need internet? the extortionate price of 19 euros gets you horrible, lagging, interrupted, unreliable and slow internet access from your room, and the free wifi in the lobby does not make up for this extortion. when you pay over 200 for the small room already, internet should be included
Nice location, beautiful room, very quiet for airport.
Never leaving the building to go from the train station to the hotel, then to the airport terminal the next morning was incredibly convenient. The window curtains did not close fully at each end of the window, which allowed some light into the room at night. The bathroom floor had a blunt edge of raised stone-like flooring material at the threshold. I had to fold a towel several times and lay it over the threshold in order not to catch my toe and stub it or trip. Poor design!
This is the perfect place if you are flying in or out of Frankfurt. I would highly recommend to anyone.
Cleanliness Comfort Quiet rooms Coffee in room
the ease of connecting to trains fior busines and shopping.nothing nothing.
Best location Tv channels were not working properly. Tv experience was below averag. Bathroom sink faucet was leaking
Right next to and attached with a tunnel to the airport. The convince
Access to and from ICE train great.Clean and spacious, luxurious. Restaurant prices on high side. Breakfast not included in room price
The rooms smelled like people have smoked.
Personal attention to guests needs and wishes. Rooms were luxurious, comfortable and well kept, I will come back.
From the reception staff to the bar staff - Excellent all around Will stay there again on my way through town. Excellent location
Center of the city location, perfect for both shopping, dining and business. Modern decor, great rooms with city views. Front desk is a pleasure to deal with....quick, knowledgeable and will do all possible to help every way the can. No lines or wait time checking in or out. Breakfast is fantastic, both assortment and service. The only hotel really to stay in Frankfurt. For those expecting massively large reception hall, this is not it. It is a boutique hotel, but what a hotel this is.
I feel that i am in my country It need to renew
Rooms were very nice and luxurious. Could of had more selection or bigger areas for eating and drinking on site.
Great location and beautiful rooms. If you workout, you have access to a fantastic health club which next to the hotel. The rooms were what I would expect for a hotel of this calipher. However, common areas such as the lobby were small and became crowded with guests checking in and out. I was disapointed with the level of service from the staff. I had a maid wake me up on a Saturday morning before 8 AM wanting to clean my room. I wasn't even checking out that day. It took a number of staff levels and a fair amount of my time to get that situation resolved to my satifaction.
Most everything Nearly nothing but if there is complementary water in the room
Everything. Best hotel for the value. Breakfast buffett was really goo The food at the Lebanese restaurant was just o k
An absolute gem. Make sure you stay there. Nothing
Location and facilities. Nice and comfortable room Price is to high for what the hotel offers but the location is top...
Location to airport Pricey
Very good hotel in overall, good bathroom, amazing people from front desk, good security for the elevators. Poor information on how to get through it from the airport, confusing AC adjustment, below average bed, could be cheaper. Missing more worldwide channels. Could have more food / drink options close. Would be nice to have flight information available at the lobby at least.
This is an airport hotel, and it carries out that function well. The location is obviously great (directly on top of the train station, a comfortable indoor walk away from the terminal). Some earlier reviews suggested that there was a charge for wifi usage; this seems to have changed as the Wifi I used was not only free but stable and decently fast. Nothing reeaally bothered me, but it fosters the typical fear of breathing on the wrong thing for fear you'll be charged for it. They charge a 50-euro fee at check in to cover "incidental expenses" – uh-oh.
Attached to terminal 1. Easy, covered walk to the airport in the AM. Difficult to locate initially. I knew it was essentially in the train station, and it still took us about 20 minutes to find it. Essentially no signs (about hotels) in the train station. We finally took an elevator up (thinking it couldn't be down), then we found signage. Easy after that.
We chose this facility for ease to all transportation.
Breakfast was very expensive.
Location Unairconditioned breezeways/hallways.
Quiet Clean Location directly at the airport
veldig bra hotell, hyggelige ansatte. Bor gjerne her igjen. Litt dyrt, men sikkert pga messen da prisene skrus opp. nei
Vi ble tatt vennlig imot, fikk et flott rom med utsikt til plassen foran hotellet, og hadde en hyggelig natt der. Restauranten var bra for middag, og det var også en utmerket frokost. Nei, alt var utmerket.
Alt var som bra utenom uhøflig. De burde sendes på kurs for å lære mer om kundebehandling.
Frokosten var bra.. Slitt og gammelt hotell. Varmt på rommet selv om jeg klaget to ganger..(Måtte ha vinduet oppe for og få luft, mitt i en rundkjøring) Dårlig internett.
Fikk først et rom hvor toalettdøren ikke kunne lukkes. Fikk etter flere henvendelser byttet rom. Fikk da rom uten badekåpe/slippers. Airconditionen viste seg å ikke virke. Feil på regningen ved utsjekking.
Convenient location, cleanliness
I did not like it The staff, the treatment . I paid for room with AC and the AC was not working. I've requested the reception to fix the AC Iwhen I eft in the morning, unfortunately I came at 19:00 and they haven't fix the AC, then after several tries with the hotel staff they send a technician to fix it, yet the AC it's not cooling and then I went by myself to the reception and asked them either to fix it or change the room with a good AC. Believe it or not he told me I can't do any thing for u and he was so careless, I started loss my temper and after a lot of discussions and shouting he said I don't have room similar to your room and I'll give u a smaller room (down grade) without any apology or compliments mean while they did not pay back to me the difference I.e. they are not honest . I don't recommend any one go to this hotel and you can contact me at any time if any one need further clarification .... Thanks
The room was neat, and the price was great. Also, the room size was good. I wished if there were more english channels beside CNN and BBC.
in my case the best was few steps from the railway station. i travelled a lot during my stay at frankfurt the breakfast could includ more dishes
not flexable to change reservations rseservation managment
Clean room, nice breakfast.
location was very good , staff service and reply to request was polite and efficient , I will be happy to return . during the fairs prices are too high
Quality of rooms - was very good The only thing we could criticise (and it is being picky) is that the frosted glass bathroom wall was annoying, as it lit up the whole room during middle of the night toilet excursions
Location and quality 2nd. night we had water leakage from the ceiling of the bathroom, 3rd night we had no water wahtsoever - no refund was offered except free breakfast.
very convenient location (close to the fair and close to the main station); at the same time my room was very quiet, no noise at all; excellent room, large bathroom with shower and bath tab; nice bed, pillows, blankets - everything! and free wireless internet in the room, easy to handle; hotel staff very helpful, polite, many thanks! few international TV channels and a little bit better breakfast (with better selection of hot meals) would make this hotel perfect; but with laptop, dvd films and internet I did not feel any inconvenience about TV
everything you would expect from this quality of hotel Having a room facing the front road to much traffic noise
Location musty smell in rooms
nice pool, comfortable meeting rooms
Location is very good for shopping. Renovation being done in the middle of the lobby and right outside.
The hotel's main areas are beautiful, and the room was quite nice, Prices for food and beverages were outrageous. High-speed internet access was not offered in my room type.
Wonderful location for whatever you like to do. very friendly staff.. :) If it only be a bit cheaper ;)
I stayed in the executive room and enjoyed the services available at the executive lounge . The executive staff were very courteous.The reception staff were very professional and helpful. At the moment cannot think of anything .
Service Small breakfast buffet for the price
Moving to the NH Frankfurt City Hotel Inability to fix internet, missed phone messages, no dial tone on room phone. Not a Starwood experience.
We liked almost everything specifically the staff Prices of food and drinks
When I made the booking the showed that there was shuttel ,but there was not
The design interior of the hotel. Very bad customer service. No business center to print important documents. First time in my life to see a respectful 5 star hotel provide a playboy Magazine in each corner of the hotel.
The staff upgrade our room to Duluxe room as a gift of our honeyroom trip.
The spa was the real highlight and was exceptional. The restaurant was also first class. Staff were very friendly and I found the location was ideal (between the IAA site and the city centre). Would recommend and stay there again during the next motorshow in 2011. The room (although well designed and very clean) was on the small side and felt a little cramped, particularly in the bathroom.
The funky mood of the hotel, excellent staff, unique Euro style. Loved the waterfall shower! I would have liked more pillows/blankets and more towels.
Very comfortable room and bed good internet access excellent breakfast valet parking A little bit too dark. Extra payment for breakfast is 'strange' when looking at the high price of the rooms
Superlative! Top hotel with top service and beautiful design. Standard rooms are cut same way rooms in other hotels are but with great design. To get in real touch with what hotel roomers is, better book a Select or even a Deluxe room. Valet parking is very good but no entrance to park your car while unloading. You have to leave it on the road with traffic passing by. Thinking about the hotel and the price of 29 EUR I expected more "crazy food" during breakfast. Despite this litle remarks, everything was perfect!
Poor lighting which could not be adjusted- almost impossible to shave or apply make up in the dark. Poor room layout for two sharing-no privacy for toilet. Poor wardrobe space. Internet facilities inadequate for business.
Excellent Location, comfort, modern design and helpful staff Price, expensive...
Quirky hotel with a good bed and laced with sexual innuendo.
Quiet, staff spoke english, near the train station.
Style, quite, service
They charged our card an additional 700 USD without authorization!
Going out in the evening to pastures new I have stayed in Le meridien Hotels in Frankfurt and Koln this hotel does not come close to the standards at the others
great location for what we needed to do and see lots of road works right outside...glad we were there on the weekend
An excellent name and the staff at this hotel certainly held up to their reputation. I would certainly recommend this via booking.com since typically you will find a good value price.
Excellent modern design of room; Staff very helpful.
The superior room was wonderful, very spacious, with a nice view to a round-about with trees, traditional old German houses and scysapes. Frankfurt in sum! We waited a lot to do the check in. Maybe because it was prepaid and not refundable!
Situated very close to the railway station freindly staff
The welcoming and friendly staff and high standards in all areas Would have liked to be able to make tea and coffee in room
Close to the main Train Station
staff was very kind and pleasant.also efficient1 room is clan and comfortable. breakafst Euro 250 is too high!
If you would like to feel what it is like to be a superstar. This is the place to go. Everything is just perfect. The room, the restaurant, the bar/lounge with live music, the hotel it self, the spa/welness, the location and the staff!!!!!!!!!! The only thing to mention is that the sauna is not mixed. So spa-ing nicely with your wife or partner together is out of the question.
very close but out of the dirty frankfurt.The city car goes directly to the Messe in like 15 minutes
Hotel is very nice and stilish, close to the airport and city center
Impeccable rooms; fantastic selection of fresh fruit and juices for breakfast; extremely accommodating staff. Great valet service, including bottles of water and some complimentary fruit for our onward journey. The staff were taking their customers a bit TOO seriously: The live entertainment in the bar was stopped because of the complaint of ONE customer although the rest of us enjoyed the music. The same happened during breakfast when a 70+ customer complained and the music was turned off - creating an eerie silence during breakfast.
Very friendly staff, although 163 rooms the hotel feels like a "boutique" hotel. Everything was just great. When I visit Frankfurt next time I will surely book Villa kennedy again.
just perfect in every way.... Staff excellent
facilities and helpfulness of all staff could not get the room temperature below 19 degrees which made it very warm for the nights
It is second time in the Villa Kennedy,and the feeling was perfect again.If you want to feel as GUEST,this is the place in Frankfurt.
the food and they use linen fabric in the cover bed which is good and the spa its amazing staff there. no
Staff very efficient and friendly. Hotel room very nice. Did not find a lounge - only bar. The music was very good but we would have liked a quite place at times.