Location was perfect, less than one minute to bts station, one stop to water ferries. Very easy to get to and from airport via train. Very nice rooms, comfortable bed. Nice pool, but it is a little colder than I would prefer. Traffic. Don't try to get around using a car or taxi. Use the bts or water ferry to get around.
The rooftop dinner and the bed was very comfortable. Room was good The hotel is getting old and needs referbishment and the staff were not very qualified. The concierge ripped us off by using a very expensive tour operator, maybe with a kickback to the hotel!! We forced him to change the tour operator on our second trip and found a much cheaper one for the same trip!!
Room located on what of the hghest floors. Amazing fod and views. Very efficient anfriendly staff.
Location was very good . Basic rooms were god value for money and the roof top bar good I have stayed before an felt the service was not as good . Buffet breakfast was slow and bit sloppy at times . We were in premier suite and lobby high tea was inconsistent . Food was good when came but what we got as in quantity varied . It should be the same each day every day .
Everything was just excellent...............dont miss the breakfast No negatives
Hotel experience enables you to relax quickly - everything is a breeze
My first time in Banyan Tree and far beyond luxury standard they claim to have.Unsatisfactory!
Beautiful rooms, lovely lobby, great staff and the most amazing roof top bar in the world - has to be seen to be believed Not very impressive from the outside - but more than made up for on the inside. Also, the pool is a little small...
Our stay was fantastic, from the minute we got out of the cab on arrival till the time we left for the airport no request was too much trouble for the staff....we thoroughly enjoyed ourselves
I booked this hotel in order to propose to my girlfriend and I have to say the minute you get out of the taxi you are just welcomed with open arms. I booked the grand suite where once we werechecked in at reception we were brought to a club lounge to finalize everything with check in. As already mentioned I booked the hotel in order to propose to my girlfriend so I booked a table for 2 at the Vertigo restaurant which was on the rooftop of the hotel on the 62nd floor. Yes the food was a bit on the expensive side but I have to say that the whole experience was just amazing and the night time views of Bangkok just blew us away. Thanks to all the staff of The Banynan Tree for making it a night to remember.
fabulous hotel! Breakfast in the club suite was fantastic with very friendly and helpful staff! Great rooms with great views... We will return!
One of the best I've ever stayed at! Amazing service and luxury.
We spent just one night, before flying back home, but we really felt like being VIP. The price is absolutely correct and the money is well spent. The shower we could have in the wellness area before leaving Bangkok was the last but not least pleasure....The right place for "special night"!!
High quality hotel with all comfort one would expect. Everything so expensive from drinks to breakfast!Rooms & common parts very nice but outside looks bit prison like.
Swimming pool Global service Room Italian restaurant
Room was lovely, service was excellent, pool was large, gym was well appointed. The entire grounds of the hotel feel like an oasis in the busy city, with no sound getting past the long driveway in, and the rooms well designed to allow for privacy, quiet, and relaxation. Every piece of equipment I tried in the gym had a problem with the headphone jack; I had to prop the headset halfway out with towels to get good sound.
High-end facilities, food, atmosphere, well educated staff The constructions, a neighbouring building is built and you can hear the noise while staying ast the pool. The noise was still at a 'accepteable' level, but not what you expect when booking a 5star hotel and paying at a 100% rate (without any warning upfront)
Quiet, classy property. Fantastic staff. Comfortable bed with great pillow selection. Great dining options. Nice gym and pool area. nothing
The service was great. Very friendly, which was welcome after being on the road in Thailand. The gym and spa were tops.
Absolutely wonderful.. Staff, grounds, service .. A1 What a pleasure .. loved it
We liked to hotel a lot. Great located and nice staff. Especially the breakfast was amazing!
Very clean and staff was accommodating to all requests
This hotel, which, due to its location may be the best value for a businessman in Silom, was built a few years ago with great attention to detail, as it should be for a five-star property. Yet, it is now maturing rapidly, and it appears it wants to compete on price, not on maitaining the quality of its offering. Having stayed here more than ten times over the years, I can see the subtle, and not so subtle changes for the worse. The towels are fraying, the maid spends less time cleaning the room than ever, the cloth laundry bag has been replaced by plastic, the beds have began to creak, the toilet cover has been replaced with an ill-fitting after-market one, the Hour-Glass Restaurant staff is now hurried, less attentive and, at times, downright rude, and, as a result of going "downmarket," the quality of the guests has gone down as well (e.g. boisterous guests in the Lobby and when leaving their rooms at 4:30 am for the airport). It's not too late to change this ill-conceived new direction. Still beautiful rooms and facilities, extremely helpful staff (except in the Hour Glass Restaurant), excellent location next to the MRT station, and a 15' walk to the BTS Silom station.
Everything was great! Clean modern rooms with complete kitchen and washer drier. Would not stay anywhere else. Excellent breakfast also for a pittance. A super bargain at $---- per night for everything but breakfast. Can't think of a single problem with this hotel. It's the best! And I'm picky!
Huge enough, and clean location
The staff was amazing, they were very accommodating and friendly. The hotel overall looked great from the inside and outside. The only thing I didn't like was the location, as its proximity to so many schools causes there to be heavy heavy traffic, making it difficult to get a cab to take you there after 3pm. However, you can always walk to nearby places.
I loved everything about this hotel. The staff was superb! There's nothing that I didn't like. It was an amazing stay.
I like the staff, restaurant, location. Some of the other guests were rude to the friendly staff for no reason.
Friendly and helpful staff Free internet should be provided in all the rooms
The hotel staff are very friendly and helpful. The location is excellent.
Hotel staff are very helpful and flexible. The location is within reach of business points especially silom The bedroom is quite big but occupying so the living part are a bit too small compare to size of the room.
Except for the security at the gate all the staff were extremely friendly and above all very efficient (which is not allways the case in Thailand). If anything the breakfast is a bit poor and the coffee was not upto standard but overall excellent hotel.
very helpfull staff, specialy Shanida (front desk) and Ing (guest relation)
Mostly efficient staff. Transfer tuk-tuk. Breakfast buffet better than some in vicinity. On arrival the a/c in the corner suite was inoperative and I had to move to the next door central suite. After 14 hours on an aircraft I wanted a shower and a/c not a room change. Surely they should know if the a/c isn't working in a room. In this suite the patio door was jammed and the lock had to be replaced. Flushing problem cleared after twenty trys as engineering took over fout hours to arrive. The dvd player would not play a locally bought genuine dvd, but by this time I'd given up asking for further repairs. It is not reasonable to expect the guests to test the facilities. The pool gets a lot of children and teenagers and no attempt is made to enforce the "no diving" rules.
The staff is wonderful and genuine----very respectful and friendly. The room we had was huge---1 bedroom, living room, open kitchen,large bathroom. My husband and I had our own spaces to retreat to and were very happy and comfortable. (This was my second stay here.) The only thing that was a slight inconvenience was the location of the hotel and taking taxis especially at rush hour. However, we have decided it is worth staying there for the reasons given because it is such a great hotel and we like the staff so much. We felt very secure. It is also a place where families and business people live.
We were 9 people who stayed at Somerset Park Suanplu - all very happy and contented guests of said establishment. The service, the staff were all very friendly and accommodating. The rooms were big and spacious. The buffet breakfast, while not comparable to a Hyatt or a Peninsula, was quite hearty. While not a big issue, as most of the shopping places were accessible via taxi - it's location was off the beaten path. Both a plus and a negative: plus because we were away from the noise. Negative, because we couldnt just go out and walk around. This is a non issue though.
Brilliant place, with all facilities one can have. Room service hours can be extended.
Well located near South Sathorn Road and about a 10 minute walk to Saladaeng overrail station. Near local shops in Soi Suanplu. Spacious rooms and good value for the rate charged. Good and wide choice for breakfast. Very clean rooms.
The stuff are make you so comfort and friendly. I'm love to come back and stay there again.
Veldig bra hotell med de største familie rommene vi noen gang har hatt. Meget hyggelig personell. Anbefales på det varmeste
Vi var tre jenter med lave eller ingen forventninger til hotellet vi skulle bo på i Bangkok. Da vi fikk se rommet, fikk vi tidenes overraskelse! Det var en 100m2 + stor leilighet med stor balkong, kjøkken, stue med arbeidshjørne, tv, salongbord og spisebord. Soverommet var adskilt fra resten, med enda en tv og to kingsize twinbeds. Badet var nytt og flott med både dusj og eget badekar. Alt var rett og slett perfekt. De ansatte var svært høflige, hjelpsomme og serviceinnstilte. I tillegg til å møte behov vi hadde på hotellet som f.eks. utmerket roomservice, frokostbuffet, leie av dvd-spiller for 100B pr kveld, gratis bruk av pc og internett, fikk vi også god hjelp til praktiske ting som kart, booking av billetter osv. Karakter 6! Nei, her er det ingenting å sette fingeren på!
Lite aa sette fingeren paa. Eneste maatte vaere at jeg forespurte et rom hoeyt oppe i etagene, men ble plassert litt over midten (Egentlig en filleting) Men, jeg kommer til aa benytte hotellet igjen. Meget positiv opplevelse! Nei! Send gjerne en meget positiv tilbakemelding til eierne og jeg kan love dem at hotellet skal anbefales til mange av mine reisende kollegaer i inn og utland.
It's quite comfort and staff there are friendly.
The staff were friendly, breakfast mediocre, good location. Quite an old building so hotel felt somewhat drab and in need for a renovation (ie old carpets etc). Main problem was there were two cockroaches in our room so we left immediately. The plus side is they refunded the night we didn't stay there and paid for a taxi to our next cockroach-free hotel. They dealt with the issue well in our case, but it still goes to show they do have this problem.
Convenience in transportation links
I liked the location. Breakfasts were good. The hotel needs to be restorated, because it's too old.
BTS access to other aeas of Bangkook for shopping and entertainment. Bed a bit too hard for my comfort
Good central location. Good value & nice staff. Hard to find.
I have chosen this hotel before.Good location for me. a mix up about payment. When I booked the hotel through you company I gave all my credit card information and prosumed the hotel was paid this way. The hotel staf said notting was paid yet. Please inform me about this.
Room is smell bad.
The staff were friendly. The bathroom was mouldy. The air coming from the conditioner smelled of tobacco smoke.
A suberb one bedroom apartment, spotlessly clean,good location, good breakfast served not buffet style but as a set menu which can be ordered from a menu card. No non smoke rooms according to staff and this guest had to change apartment due strong sigarette smell. Suggest to introduce separate non smoke rooms.
Yes, a good hotel with choices of breakfast and helpful staff. The distance to shopping area is a bit far.
Excellent facility for the price paid. The staff are friendly and well spoken. It's about 10 to 15 minutes walk to the BTS (Sky train) or MRT (under ground train) stations. It's not a long walk but in a hot summer day, it is not a pleasant walk.
None Breakfast Not much If the silom road to walk a little distance
I stayed at the hotel before so knew what to expect. A good clean appartment with good service close to the skytrain and nightlife/shopping of Silom.
I like this hotel it s very quiet and in the center of bkk easy to found and easy to access evry thing near by I will stay again there
hotel its big and clean,comffort to long stay