Bangkok Hoteller i Huai Khwang

It was right next to my palce of appointments ( BIDC )

I am writing to complain about my very unpleasant stay at the Swissotel Le Concorde on July 4, 2009. I booked a room for 2 persons thru booking.com. When I arrived at the hotel, I told the personnel of the hotel that the second person will arrive later, but the person who checked me in did not tell that the second person would need to be registered at the hotel. Later in the evening, I arrived at the hotel with my friend (i.e. the second person). Although I said that I booked the room for 2 persons, but I was told that I had to pay 1,000 Baht extra, otherwise the second person was not allowed to go upstairs. I said that I booked the room for 2 persons (and requested 2 beds) and told the person who checked me in that the second person will join me later (which she did half an hour after I have checked in). The hotel staff at the lobby, when I returned that evening, did not accept this and said that I should have registered my friend when I checked in. I was very angry about this kind of manoeuvre to charge me an extra 1,000 Baht plus 17% service and tax, especially for a 5-star hotel. I give this hotel zero point for the rating and will never ever go back nor recommend it. If possible, could you please forward my complaint to the hotel and also to the equivalence of the Hong Kong Tourist Association in Thailand or Bangkok. Thank you in advance. Auguste Tran

A longer stay of 6 nights this time. The hotel is modern, clean and everything works well. Good for working between appointments. Close to the Metro station.

Internet access absurdly costly. 15% of the room rate! Many comparable and even much cheaper hotels do not charge for internet any more. The location is convenient for the Metro, but nothing else. Nowhere much to even go for a walk on the weekend. This is really a business only hotel in my view.

The room and hotel were clean and everything worked. The restaurants offered good choice and quality, but few guests used them whilst I was there.In general this is a good business hotel.

Internet charges are excessive. At the room rate charged, it is too much to have to pay by the day for internet access in 2010!

excellent food & good services

The Breakfast buffet

The non-consistnacy in interent prices, they told us 600 bhat for a day conection and we than asked again at the end of our stay and we found sometimes they chrage only 268 bhat. we didnt take the service at 600 but we took it at 268. It looks that they are over pricing it and than reducing the price if gusets are not taking the facility.

Location was not too far a taxi drive from centre. Taxis with metres were well arranged by hotel. Also shuttle service to night bazaar and other places were available.

There is not much to find on walking distance (restaurant etc).

The receiption staff were not freindly during the checkout and they treat me bad.

Excellent rapport qualité prix. chambres grandes, design, jolie salle de bain, à 45€ la nuit je ne peux rien reprocher à cet hotel

it is near Bangkok hospital

the poor breakfast and it is very old and dosent worth the money we pay

Staff sevice.

Inadequate computer availability