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First, we really appreciate that the staff tried their best to give us two connected room for our family. Another wonderful thing is their free change rooms for guests after check-out, So that we were able to take a nice shower before we went to catch our midnight flight after spending a nice day on beach. The shower system needs improvement. The water tempreture is not stable.
The air condition noise is kind loud.
I loved the rooms, the gardens, the food, the staff, the location, the pools an absolutley magic, relaxing place to stay and definatley would love to return No we loved everything
It is well located close to the beach and Karon is a nice area - quieter than Patong Honestly, for the price, I was expecting more. The hotel is big and sprawling and I felt more like a number there than an actual guest. Very crowded and we were hearded in and out of the breakfast buffet like cattle, no space by the pool etc. Room is simple, nothing like the pictures. TV rarely worked and there were bugs! Overall, a bit disappointed.
The location and villas are very nice The pools were too crowded and on some days we could not get chairs at any of the pools.
One Of The Most Luxurious Hotel in Phuket.... Very Near To Patong Beach.... Totally A Hideaway / Escape Resort with full and modern amenities....!!! Just Loved It...
The location was beautiful. The room was amazing. The pools were fantastic. Sizzle restauarant was delicious. Main restaurant was average. There was a wide variety of items to choose from, but they got boring fast. Breakfast buffet had some hot items that were not hot. Our butler never once checked in on us to ask how everything was. Very disappointed by that.
the kid,s swimming pool
Bed is comfort,seaview,the hotel employee is good No
The room was nice. Service was horrendous... just shockingly bad all the way... from the time we checked in... whoever is the GM of this hotel should be ashamed. Expect much more of a Marriott chain.
Lobby and elevators smelled of mold.
lcotions . i have used booking.com so many time but when i arrivel at the hotel the resonpsit till me to paid text whihc 18% it's specit preice what i was booking form your site so i'm ashing why you do not add befor i make rersations , i thanks that you we loes coumter beacues of that .many thanks for booking.com . i well all way used you site . best regards ghazi jum almehza
Very well trained and friendly staff. Hard Rock Cafe next door. Expensive taxi fares from touts at the hotel entrance. Double the normal price.
Cleanliness,staff management,breakfast,friendly personnel Excellent +++++
The sea view is stunning! Too little facilities.
fatastic, recommended!!! it's really valuable to live there for several days. good seaview, good service, wonderful! no.
Was picture perfect. Great location, stunning gardens, relaxing pool with bar, spacious rooms with amazing views to the gardens and ocean. The restaurant has great food and amazing views to dine by. All the staff were very friendly and helpful.
Ocean view was superb!!! There should be shower curtain since only a tub and water flew everywhere in the bathroom!
An escape from the busy beach. Relax and quiet. Excellent for couple.
the sea view, the tranquility, the food, and the price
The quietness and location of my stay was the best part of it. I really enjoyed swimming in the pool with the great view of the ocean and my little friend working in the pool bar, who was always smiling made me feel better every day. I had lunch in the restaurant twice overlooking the ocean and the food matched the view for excellence. I will definitely be coming back as soon as possible.
It's not as close to the beach as i would have liked to, but it's been done up really well and if great for people looking for some peace and quite. I came across a snake (cobra) outside my room the last day i was there so that was a little unsettling. Other than that i have no complaints. Like most other hotels, the staff doesn't speak good english. But that isn't specific to this hotel, it's common around phuket
The beautiful views of the ocean (but only from some of the rooms). The patchy maintenance in some of the rooms - I had to change rooms 3 times before I got one that was clean and leak free.
I enjoyed the pleasant views and cozy environment. Secret Cliff Resort is an experience that I would recommend to anyone traveling to Phuket, Thailand.
I find it dificult to write anything positive: I have travelled "far and wide" but this hotel was not up to standard of the charges - the beach was nice. How can you ask this question if you do not "want complaints"!! Gym on top floor- locked-pool on bottom floor-room towels not sufficiently thick - hairdryer suitable for very short hair-translating money matters ensurs high costs- doors to balcony not suitable for children safety-some breakfast food prepared the day before
The relaxing atmosphere of the hotel and swimming pool (even though it is small0
All facilities (eg pool) very clean and staff helpful and respond quickly to enquiries. Spa/massages much dearer than local centres. Gym not unlocked early enough. No cable TV program in room.
The hotel is near to the beach. The hotel is not for people who want to relax, very very noisy, we didn't sleep the 2 nights we were there.You hear every single sound from other rooms and doors close slamming.The rooms reserved Booking.com are the ones in the back facing the backyard and with a/c machines just outside the room.
The breakfasts were good. The staff were friendly. It was opposite the beach. It has a good pool, with separate section for little ones. It was on a busy street and it was a bit noisy. There was no grass or garden area.
The room in the new wings was nice. The staff name Ae was very rude and thumbs up to him that he actually make me cry upon my arrival. Their communication system was so bad and poor. Have a bad experience with the staff and the service. More worst after my check out, on my way to hotel the owner itself call us to inform that we have not paid the bill when actually we have settle the payment the day before we checkout. We was shock by the call!!
It was the cleanliness of the room that stood out most! The room was big enough, hence there was no feeling of claustrophobia. The housekeeping staff, reception, bell boys, & the restaurant staff always wore a smile on their face & made attempts to chat with us. This gestures made us feel like we were in a home. The hotel is approx 5m walk to Patong Beach, Bangla Road & the nearby shopping centre as well as street shopping.Very conveniently located, so that you only need to walk wherever you go. The massage parlours located outside the hotel were awesome too. The hotel has a passage leading to the main lobby.It is not located on the road which means there is some sort of privacy. I highly recommend this 3star hotel. Value for $$. Thank You I asked the manager for an iron. Her reply was negative & she made me feel that it was an out of the world request!! Upon check out, she was quite pleasant, however, she seem agitated & frustrated over the ringing of the phone & any interruption caused. Being a manager, she does not project herself well in front of her staff, not to mention the Guests!! The website suggested we had bathrobe & slippers in the room. They weren't there. Was informed by the staff that my room category does not include these. Due to this, I did not bring my own slippers as I normally do. I do not like walking barefoot in any hotel room. Please ensure that we get what is clearly suggested in the webiste. Thank You
the pool , access to wifi ,the location and the quiet atmosphere yes, house keeping was bad . the beds were not clean and nor were the bathrooms.
The staff of the hotel is helpful and cheerful... the buffet breakfast is ok We stayed in the old wing of the hotel - the room is old fashioned with a tiny balcony... we found a lot of ants in the room... and the room key card didn't work sometimes...
As a budget hotel, buffet breakfast is quite good which is better than expectations. Staff is nice and helpful. Location is excellent. We stay in superior room which situated in the old wing. The decor of the room is very old which is totally different from the pic on the website, its likely that the pic are all taken from the new wing. Also, no lift in the old wing.
The hotel was fantastic value for money. We stayed in a standard double room which had everything we needed and included an amazing buffet breakfast all for 1000 baht a night. The hotel staff were very friendly and have a great selection of cheap cocktails And food by the pool. The location was really good too as it is set back from the road so it is quiet but only a 5-10 minute walk from the beach and Bangla road. Very impressed overall.
hotel getting old, but friendley staff air conditioner noicey
Good location, quite good value for money, 3 swimming pools, friendly staff,every evening was a live music Not esspecially good breakfast,some rooms smells because of moisture, hotel needs refit, TV it is a disaster (very old small tv sets, luck of channels and most of them snowing), reception desk suggested me to pay in advance for whole stay,the pillows were not enough soft for me
Patong merlin is very close to patong beach and bars and shopping centers. and they have big 3 pools The worst thing is that they don't care their hotel condition and customer. front dest is very old and staff is not friendly.. and there are manymany bugs that you can find in the old books on the every floor and bed. I don't want to stay nolonger there but I booked as nonfundable.. t_t.
The service staff were firendly, professional and courteous at all times - the gardeners, cleaners and waiting staff - excellent! I would have liked to have at least 1 fluent English speaking staff member behind the information desk at peak times. Asking questions and not having anyone to refer these to became frustrating by the end of the trip. This service should be provided considering the vast majority of your customers are English speaking. The service staff seemed to speak better English than the desk staff at times.
Their friendlyness and eagerness to please Cannot think of anything
Great location close to everything. Pool's were fantastic and food was just a good. Cold water for a cple of mornings, rude reception at check in after many hours of travel to get there (room wasnt ready).
Nothing stands out, as we were out and about most of the time. .
Excellent hotel great staff
Great Breakfast Buffet and Pools were excellent