The room and hotel were clean and everything worked. The restaurants offered good choice and quality, but few guests used them whilst I was there.In general this is a good business hotel. Internet charges are excessive. At the room rate charged, it is too much to have to pay by the day for internet access in 2010!
Very friendly and helpful staff. Rooms are clean and tidy and the staff do a very good job cleaning every day. Laundry facilities quick and efficient. Well located for taxis and subway. When there is a large conference or function the seating areas for residents are removed and there is very little space for residents to sit and relax. Obviously the functions are very important for revenue but so are normal residents.
I am writing to complain about my very unpleasant stay at the Swissotel Le Concorde on July 4, 2009. I booked a room for 2 persons thru booking.com. When I arrived at the hotel, I told the personnel of the hotel that the second person will arrive later, but the person who checked me in did not tell that the second person would need to be registered at the hotel. Later in the evening, I arrived at the hotel with my friend (i.e. the second person). Although I said that I booked the room for 2 persons, but I was told that I had to pay 1,000 Baht extra, otherwise the second person was not allowed to go upstairs. I said that I booked the room for 2 persons (and requested 2 beds) and told the person who checked me in that the second person will join me later (which she did half an hour after I have checked in). The hotel staff at the lobby, when I returned that evening, did not accept this and said that I should have registered my friend when I checked in. I was very angry about this kind of manoeuvre to charge me an extra 1,000 Baht plus 17% service and tax, especially for a 5-star hotel. I give this hotel zero point for the rating and will never ever go back nor recommend it. If possible, could you please forward my complaint to the hotel and also to the equivalence of the Hong Kong Tourist Association in Thailand or Bangkok. Thank you in advance. Auguste Tran
Perfect,, the pool on the 5th floor was perfect!!! they could have asked at check in if i wanted non-smoking but was arragned quickly.
silent rooms .location near MRT station Hotel never found the booking made through booking .com so we were forced to pay for an upgrade to executive floor . We found as well that the people there were very strict and limited in terms of service. The upgrade was sold to us as a better value for money deal than booking .com but it turned out to be like for like much worse !
Staff helpful little overpriced compare other hotels which are far superior then Swissotel
Hotel is stunning.Pure Swiss Class.Very good price at $60 p/N.no where in the world can you get a five star hotel for that price.service fantastic. Hevy traffic in and out of hotel all the time.beware of this.location amidst many massage parlours
The ambience was escellent. Room neat and tidy and good size. there was no room to sit and relax in lobby during lunch time as they cleard the chairs to make room for dining tables.
It was right next to my palce of appointments ( BIDC )
A longer stay of 6 nights this time. The hotel is modern, clean and everything works well. Good for working between appointments. Close to the Metro station. Internet access absurdly costly. 15% of the room rate! Many comparable and even much cheaper hotels do not charge for internet any more. The location is convenient for the Metro, but nothing else. Nowhere much to even go for a walk on the weekend. This is really a business only hotel in my view.
excellent food & good services
Room clean and quiet Nor enough sofa / sitting place at the lobby
the pool was excellent.help from the door staff was excellent.very friendly house staff.good location would have liked a hair drier.more seating in the lobby.lack of western food.
The staff are friendly and helpful. Location is good, MRT not too far. Price rather reasonable. It would be better if the rooms have free internet access. Tooth brush were not provided this time. Would be good to have it. No tray to put the shampoo inside the shower cube. No where to hang cloth in the toilet.
Maten var ikke bra. Verken thai eller vestlig mat holdt det nivå en kunne forvente.
Hotellet gir godverdi for penger. Det eneste med hotellet som ikke er godt er det ligger langt unna sentret, men med gode forbindelser til sentrum gjennom metro.
The hotel is walking distance from the MRT and Fortun shopping center, but the actual street it is on is very local. The hotel is very basic.
Just the price that is very reasonable, but other than that it's standard. The hotel is next to the road, so it's very very noisy. However,there's the construction next to the other side which is next to the deluxe room. So it's quite disappointed at this point.
The hotel is new and clean. The room was in good condition and big it's more like a serviced apartment but very comfortable. Breakfast was really good comparing to the price. There's no mini bar in the room. There was a fridge but it wasn't turned on and the parking lots were not enough.
The room was spacious and clean. The location was quite near with MRT station. This hotel located at small and hidden alley, so it was difficult to find. The environment was very noisy. The only view from my room was parking building, no good view at all. The room wasn’t sound proof so you can hear noise from outside and door slamming frequently. No slippers, Sofa smell like full of dust. I was disappointed with this hotel.
The hotel staff are friendly.
it is very clean the breakfast was not so good.
I did not like the matras there was a deep hole on one side,and since the hotel is only operating for 5 months therefor it must be off poor quality.
nothing to be honest, it was my worst hotel experience ever!!! the location is horrible, far away from everything, Im not sure if there is any housekeeping in the hotel, because I was there for 3 nights and nobody came to clean my room. They don't speak English and they charge everything during the check in.They dont have room service, they dont sell ant food or drinks there and if you wanna buy something you better buy during the day because there is nothing open around the hotel during the night.
very clean. location impossibe- in back street - no maps of area available in hotel