i ask to clean the room from mosketo but came light to clean the rooms and i ask about the A/C not coold
nice placement, nice breakfast as for Geneva - no russian tv channels seems at least strange (RTVI is not russian channel) guess management should switch to 1st channel (ORT). Windows in room was weack - sounds like trucks are passing through the room.
the rooms that the breakfast not incloded with the price of the money
the staff was very friendly and was quick to response to problems 1) our room was in the non-smoking floor but contrary to the fact that when we entered the first nite - it strongly smelled cigarettes. the room spray and the scent didnt really kill the smell that nite. Furthermore, we had a family room that is located by the corner facing the station - it was so noisy
The position was excellent and we particularly appreciated the free pass to all Geneva public transport. There was a very noisy conference group during our stay who congregated outside our room near the lifts on the 4th floor in the early hours of the morning. The action taken to address our complaint was slow and ineffective.
They didn't give me my booked room and relocated me to another hotel instead. They offered to cover the cost of the night due to this unfortunate event and afterwards they stood down their original offer and refused to refund the money I paid for the room in advance.
Due to the inclement weather we chose to book our evening meal in the Hotel restaurant only to be told after booking they were serving a limited snack menu which was prepared/served very badly...not good enough for a Hotel of this standard.
The hotel is literally next to the train station. We booked a family room, which turned out to be 2 adjoining rooms with 2 bathrooms, rather than a big family room or 2 connecting rooms. Our children were old enough that this turned out fine for us, but those with young children should be aware of this.
Amazing view of the lake and mountains from our 6th floor room. Easy access to transportation.
Nice furniture, quiet. Very small room.
utmerket rom og beligenhet frokostrommet=kafeteria
Et hotell i "øvre mellomklasse" med utmerket beliggenhet rett ved Jernbanestasjonen. Fantastisk utsikt fra frokostserveringen i 8. etasje. Kanskje et noe bedre serveringstilbud i lobbyen.
Jeg likte beliggenheten, den var sentralt og passet til mit formål. Prisen var bra og servicen sikkert verdt prisen. Renslig og vennlige personalet. lange frokost timer, det er bra. Jeg savnet rom med dusj, ikke bare badekar. Det ville ha passet bedre for meg.
Ample room and large, well equipped bathroom with tub and shower stall; nice piano bar; concierge very pleasant and helpful. Great location. Food and service in main diningroom was not up to par for such a nice hotel.
location, room, bathroom
Proximity for shopping
Very expensive. Small room. Old model of the bad. Very expensive room service. Very bad and expensive internet connection - moonzon. Refund of the deposit was after four weeks.
Very excellent location. staff are great. No swimming pool.
Watching the view from the hotel, onto Lake Geneva, the food, the chocolates and the tv in the bathroom.
Luxury hotel without the sometimes overwhelwing fuss - excellent, discreet, service, pleasant and friendly staff. Godd facilities. Great location. We had a great break.
Staff very helpful. Excellent restaurant. Facilities generally very good with a first class situation on the waterfront in Geneva. My first night coincided with a disco on the 5th floor. It was noisy and intrusive and out of place in a 5* hotel. The management dealt with my concern admirably, including a subsequent discussion with the General Manager who was genuinely concerned.
Courtesy and assistance extended by all members of staff -- especially by those at the concierge desk Small closets, limited drawer space, wallpaper separating from wall. This gives the room a somewhat shabby appearance
Rooms are very small
Charles on reception was fantastic at providing information on where to eat/what to see etc All fantastic
Superb hotel with very good restaurant and excellent staff !!!
Excellent traditional restaurant with good service;convenience and location;helpful staff No
Staying at Les Armures was a real treat. The whole ambiance and quiet, understated charm made it an unforgettable experience. Just one comment. When the hotel has created such a wonderful atmosphere throughout, eating breakfast should not be interrupted by the sound of hoovering coming from the kitchen - 2 days out of 3.
The hotel is perfectly located for all who wanna get more about old Geneva . Personel is very attentive and friendly
the location (centre), the architecture, the whole picture in fact
comfortable rooms, nicely renovated and decorated. Inaccurate info given on their website. It said: "Wi-fi is available in the rooms and is free of charge", but when we enquired upon arrival, it actually would cost 20 chf per day for this service!
Service and quality of the room
the hotle location the services and the staff yes, the ironing board is not avialble unless you send your cloths for press in the hotle and that cost me more money ( i did not like that at all ) also the breakfast is continantal i thought it is full english breakfast every thing with extra chage
it was quiet, comfortable and completely professional. All the staff were very helpful at all times.
Da jeg kom til rommet var det helt mørkt og jeg fant ikke lysbryteren. Man burde fortalt meg om dette ved ankonsten, dessuen var telefonen i ustand, så jeg måtte helt ned i resepsjoen for å få vite om lysbryter, og oppkobling av telf.
Hotellet lå sentralt i byen med nærhet til fjorden. Fint med restauranter på hotellet. Og frisør få hotellet var bra. Dere burde ha opplyst at hotellets svømmebasseng og fitnesssenter var under oppussing. Vi bestillte dette hotellet nettopp pga dette.Så vi ble skuffet av det.
Sentralt, jeg har bodd tidligere på samme hotel, good service Bodde på rom 4472 - 2 soveputer burde være tilgjengelig, dusjen var uten belysning og generelt noe primitiv I forhold til rom prisen
the staff is very kind, very good location in the city center, late check out without extra charges
very central, nicely decorated very poor breakfast....
The breakfast is a very poor, There is not fitness room, it don't requirements the 5 star hotel,
The room was charming, elegant - with a fireplace This was a very expensive hotel, yet the carpet in the room was worn and stained.
the traditional style the noise on the place
Hotellpersonalet er serviceminded, korrekte og vennlige. Hotellet er sentralt plassert i Geneve med kort avstand til offentlig kommunikasjon - en stor fordel. Atmosfæren er rolig og avslappet. Frokosten er passe "porsjonert", hvor en kan velge i en del varianter av pålegg; tilstrekkelig.
Bra beliggenhet, behagelige og store nok rom til å være byhotel, trivelige folk og gratis nytraktet kaffi på rommet trekker opp En bedre gym, spesielt med fungerende kardio-apparater, som tredemølle
Har hatt opphold på Auteuil ved flere anledninger, både som enkeltfamilie og flere familier sammen. Erfaringene er utelukkende positive. At hotellet tidvis også kan oppvise gunstige pristilbud på opphold er et absolutt pluss - det er forøvrig mye å velge blant i Geneve.
Sentralt plassert, gode senger, godt utvalg av kremer, og andre toalettartikler. Mer lys - når man bruker sparepærer må man ha flere lamper!. Det er svært viktig å kunne åpne vinduene, ellers føler jeg meg innestengt. Det var mulig å åpne vinduet noe, men jeg hadde foretrukket å kunne åpne mer.
Comfort and ambience. Should have advertised the fact that the restaurant was closed until 25th Aug.
Location and friendliness nein
The location, friendliness and superb help and response of the staff
staff support, care of the gustes cooling system (there is no Air condition)
Staff was friendly, knowledgeable and helpful
the attention of the staff to their guests
Staff were above average. Room size was good. Significant mistakes on the bill (>100CHF). Staff checked, agreed they were mistakes, and removed without problem to be fair, but surprising they'd got on there.
The hotel staff was prof and has the sence of perfect hospitallity
The restaurant (Indian) was oustanding food and service. The rooms whilst on the small side are excellent, and have the best beds, bathrooms etc. The entertainment (tv) had multiple channels in a variety of languages rather than just bbc/cnbc etc.
The spa is excellent and the staff was very polite and proffesianal.All over the hotel is very good.
convenient, clean & good size bathroom
Everything. It was wonderful. No
We had a great time, the staff were very helpful, the food is exellent, the room was very light and comfortable. In general the hotel was a very pleasant find The only thing which did not score high was the veiw from the window. It was overlooking the concrete part of the internal garden
Location, room size Service at the breakfast could be improved
quiet and comfortable no restaurant or bar by 2100hrs! Only expensive room service - a rip off and not at all socially welcoming.
Some of the staff at both the reception and restaurant were not as helpful as expected and had an attitude as if doing us a favour even to answer to us
Friendly and smiling personel at the reception ready to help you .
services like the spa and free internet, location in the city, nice room, friendly staff
We liked the Novotel Geneva Center hotel, the location was good, easy 10 min. walk to old town across the bridges. We staid in Novotel Hotels before in Bern & Munich and the are all well appointed and offer great services and pleasant stay. We like the rooms and our 5 year old daughter had her own comfortable bed and breakfast was included. Walking distance to the train station (less than 10 min.). There was a bad smell in the toilet room, but it wasn't so terrible. Overall every thing was great. If we are in Geneva we will come back to Novotel.
Good hotel, good breakfast, quite good services.Close to the Leman lake. Cold atmosphere.Weird surroundings.
The staff was incredibly nice! I've been upgraded which is always pleasing.
location is very close to everything Staff unfriendly
Both rooms booked were double occupancy but on more than one occasion only one cup and one milk supplied. Requests for an additional cup was ignored on one occasion, needing a repeat phone call to reception.
I was forced to wait my room up to 4:00 p.m.
Very attentive staff who were most helpful. I damaged my knee skiing and the stafdf happily brought ice packs to reduce the swelling.
The service and style other than in the restaurant The very poor service in the restaurant
Everything The room was a bit small
Excellent and absolutely stunning location, Windows restaurant not cheap but serves great food, convenient entertainment at leopard room till 2 a.m, staff give personal and friendly service always - we were accompanied to the up market night club across the road by a leopard room senior staff member and that's really brilliant.
This is an immaculate boutique hotel. Excellent services.
very helpful staff, excellent location close to shoping, transportation and to a beutiful scenery meanly the "lake le man" rooms a little bit small
The staff were very courteous. We had a nice view from our window. The lounge near the entrance is lovely but the furniture is very uncomfortable. Room 123 was nicely decorated. Room 324 less so. Both nights were disrupted by loud music from the bar below. After midnight on the 2nd night, we asked to be moved to another room. Packing our luggage and moving (into a worse room) added to the aggravation of the noise problem. We lost 4 hours sleep and received no compensation on our bill when we checked out. We would not choose this hotel again.
the hotel is beautifully positioned at the lake right infront of the water taxi , part of the public transportation .Amazing breakfast !(not included) every hour some roomservice was given , which for us was a bit too much .
Perfect! very comfortable, very beautiful, everything is well done! no compliances at all!!
The location the servis in restaurant and bar was poor, most of the young staff was unprofesional
nice room parking is very ecpensive 40 frank per night
Bayview and Arabesque, two of the hotel's restaurants, had some of the best food I tried in Geneva. The staff was friendly and their service flawless.
The hotel room was very beautiful and the staff always wanted to attend to our every need.
location I requested a higher floor with a lake view however when i got there the gave me a room on the 1st floor with a swimming pool view so I had to go throught a hassle of changing the room.
very cordial staff, lake view from the room, the Spice Resto, wonderful natural flowers decoration everywhere. nothing wrong
quality of service
the music in the bar in the evening was actually a disco - not exactly what you expect in a 5 star hotel. will not go again
The room was excellent! Hotel is situated a little bit far from the main shopping street
The Hotel pw was, as always, exceptional. The room upgrade that I received made it all that much nicer. The staff always treat me like family. Even on arriving the they recognized me as a frequent guest who had simply "been away" for a while.
Convenient location Noise and vibration from electrical unit behind bed
a luxury hotel, deserving of its membership in Dorchester. Extremely kind staff. For the price, ought to include a nice breakfast as in other Swiss hotels we stayed in.
The staff was outstanding. It is exactly what you would expect from a hotel of its reputation. The food was way over priced, and not very good at all. The very same reason we chose the hotel turned out to be its downfall. It was New Years eve and we just wanted to walk 1 block to the lake, and my husband got pick pocketed. Afterwards we were advised that is not safe at night to leave the hotel. That defeated the reason we chose the location in the first place. Did I say how bad the food was?????
The staff were all exceptionally helpful. The bar was delightful and the breakfast excellent. The lobby decor is a bit strange....
All the hotel staff called me by my name since the moment I arrived. Location is excellent, but it is not the best in the city. With the same price I could have got better.
the room was quiet cold and noissy because of the aircondition what i could no close....
Everything was perfect, but very expensive, personnel very polite and welcoming, very well trained, smiling, warm.The effort done to memorise the name of guest is very nice, I felt that personnel of the hotel was so much good, every one knows his job perfectly.It was a real pleasure staying at this excellent hotel.We was upgraded to a bigger room, and we apreciate it. I have some comments on internet which is not free, and very , very expensive, 35 CHF is a lot for 24 hours, usually when I travel in 5 stars hotels around the world, it is free.They should make it free considering the nightly rates 765CHF. Spa treatment excessively expensive, 860 CHF for 2 massage & 2 treatment is huge, breakfast 96CHF is absolutely out of the standard. Finally for the money we paid the quality of the tissue paper in the room was less than poor, and the mini soaps was not changed during our stay for 4 days!!, they really should have bigger soaps if they dont change that offen. I hope they will do an effort on the different comments I made, I really would like to get back to this hotel in the summer maybe.Regard
The confort of the room the efficiancy of the staf the restorant was very good for breakfast and diner the location is very handy you can wall to every where in the town Nothing that I can recall
It is an old fashioned hotel with service put at a premium. As a privately owned hotel it is unique and does not feel part of a chain.
good location, good view, good service stairs required to access restaurant, tiny portions in restaurant
In a hotel of this price class, a small flower, some fruit and piece of chocolate on the pillow would significantly improve the feeling.
large, spacious room, beautiful hotel in a very central location,Excellent service
its a too expensive accomodation
The bed was wonderful, The staff was very helpful. The facilities are great. The price was high but the premeir location in a cosmopolitan city masde it bearable.
Location and Quality of the Restuarant View from the room
Location of the Hotels is superior, food is one of the best in the city, every guest feels recognised and welcomed. I would recommend the Hotel to my every friend. No
The staff were very concerned to meet out every need. WHen we arrived there had been major road closures and we had to park our car 10 mins walk away from the hotel. At their suggestion, they went and collected the car from where we had left it and brought it back to the hotel. They also helped us with other practical questions, with commitment, initiative and imagination.
Hotellets beliggenhet,komfort og service likeså. Frokosten var god og personalet var hyggelige og hjelpsomme.
Fin hotel, bra standard, bra service. Gratis internett en pluss. Litt dyr frokost, men du behøver ikke spise