The concierge service was very cooperative from the moment I made the booking. The front desk was equally efficient.
They have relatively small rooms. The amenities are good but the staff is not very friendly or helpfull. They are rather stuck up and obnoxious. The concierge is manned by the back office and sometimes it takes them a while to arrive. They are not in possession of a lot of information they should have at their fingertips. The breakfast is wonderful. Large selection etc. Had dinner there also but the selection is poor expensive and portions are small. See above
The staff was very helpful, the bar excellent and the food unsurpassed both for quality and value. Beds were good and location the best.
nice bed pay for internet, no swimmingpool
Hard to pick up something I liked, maybe the LCD in the room or the location. Total mess in invoicing+guarantee made by a trainee at the beginning : fully paid accomodation + one person breakfast, I was retained for full guarantee accomodation + 2 persons breakfasts !!! thus waisting my credit card allowance. Plus that the final verification invoice was including another significant balance - another trainee ! - everything was finally cleared (that is I hope, at least !) by the manager in line, Cornelia. Thanks, Cornelia. So, be aware of front line trainees at Intercontinental Vienna !
Staff was helpful. Big welcoming lobby. Very small rooms, and they need to be renovated. Old furniture, the bathroom was tiny.
Geit hotell ,ganske sentralt.
ett rolig hotell med fin atmosfære, god mat, vennlig og serviceminded personell. ANbefaler gjerne hotellet til andre. Frokost ordningen var noe uklar, hadde vært bedre om den var inkludert i prisen.
Bra hotel med hjelpsom betjening , gode senger. kjempe frokost. Kommer du fra flyplassen ikke ta katen men hurtigtoget, den stopper på rennweg rett ved hotellet
Et relativt stort, men allikevel personlig hotell, med god service.
Betjeningen/service var bra med en gang du kommer inn på hotellet. Alle som jobbet der hilser. Det var en veldig fin rom med veldig store senger og mange puter. Stor bad med badekar og dusj. Safe på rommet. De hadde basseng og mulighet for spa. Spa koster ekstra, men bassenget og trenings rom var gratis. Vi var nok heldig med pris og det inkl en fantastisk bra og vel smakende frokostbuffe. Hotellet var verdt pengene. Det lå ikke så langt unna Belvedere og Musikverein. Offentlig transport til sentrum var enkelt. Når man kommer fra flyplassen, så ikke ta CAT flytoget. Ta vanlig tog og gå av på Renweg (tar 25 min og billigere). Når man kommer ut av stasjonene tar du til venstre. 200 meter fra stasjonen til hotellet. Det var litt rart at man måtte betale for internett. Men det kostet kun 3 euro pr.halv time og det er jo egentlig ikke mye. Da slipper man å sitte på nette hele ferien.
A nice room, quite small though. Complimentary mineral water and shower gel / shampoon refilled every day. Very convenient location, withing walking distance to the main center. Confusing services, everything was charged extra and was very expensive (internet 8 Eur / hour!!!!, breakfast 19 Eur,...). It is a 4* hotel and not the cheapest one, and also because of these extra charges we did not feel as welcomed there as we would expect.
Very friendly staff. Helpful information provided. Excellent location and value. Bathroom had mold on tiles--needs upgrading.
On arrival the reception staff were very welcoming and attentive. We looked for a spacious room as my husband has a disability and needs extra space to get around on his walking frame. The room provided was really good. Staff in the bar and restaurant were also very attentive. We liked having tea/coffee making facilities in the room. On the basis of our experience, we will definately return.
I made a mistake and did wrong date reservation. They were very helpfull in the reception and finally I got three rooms! It was very pleasure stay n the Hotel am Konzerthaus and we want be back soon... We did not get superior rooms as was booked.
good central location rooms need modernizing, air-co not potent enough for hot weather
I enjoyed service the most and appreciated hospitality of Mr.Milan very much I have no any complaints.
Nice and friendly staff. For some reason they use an artificial air-fresh system. No idea why since it is not nice. Please be aware if your booking is including breakfast. If not the breakfast is widely overpriced.
I liked the location, 10 min walk from the city center. The bathroom was quite dirty.
friendly and efficient stuff. facility. location (in front of the Konzerthaus!) wireless internet service did not work. I saw customers queuing the reception, trying to know why...
the room is small but the huge Klimt painting reproduced above the bed makes the room very cosy the breakfast buffet was not 4 stars standard
Staff is very friendly and helpful thus compensating for the general poor condition of this sofitel hotel. The hotel does not have the usual sofitel standard. It would need a complete make-over.
Location is great, as you can reach city centre by feet in a few minutes. I would advice the hotel to improve main entrance exterior appearance. Sorry, but it looks shabby in comparison with other four star hotels.
We liked spacious room with very high ceiling. Although it is facing busy road, the noise proof of windows were excellent. n/a
Very quite and close to downtown I have got just 1 bottle of mineral water from room fridge but only at home checking my invoice I have seen they have charged me 2 bottles. (My fault don't check before paying)
big suite dry air
Very good location, just few speps from Stadtpark U-bahn station and 10-15 minutes from Opera by walk. Very friendly staff at reception. Big rooms with aircondition and mini kitchen. Spar supermarket is next to the hotel.
Perfect-large Room. Near the Underground Station. Very nice neighborhood The Continental breakfast included is rather poor. The optional buffet is satisfactory
Very comfortable rooms; cleanliness of the hotel. Friendly staff. The shower was not very comfortable to use because of low slanted ceiling (the suite was on the roof level), and me being 6'2 in height.:) The included breakfast was a let down. Only thing you could have was juices and bread with butter or jam. You had to pay for the buffet breakfast if you wanted more. There was a very good kiosk right outside the stadtpark subway station selling very tasty hot dogs, which we used more than once.
Very large and comfortable rooms I have been here in the hotel 4 times before. All times before the staff has asked if I prefer continental breakfast or buffet(the different price between them). Last time maximum price has been included into the bill without asking
Location at the very center, two large rooms' apartment, kitchen corner with microwave, cleanness, although hotel was fully booked during my stay i didn't hear any noises neither from the neighbors nor the street, and buffet breakfast was delicious. Especially I would like to mention the most helpful, polite, attentive and efficient staff at he reception. Really enjoyed my stay there. furniture in the living room especially this blue leather couch a bit out of date and cheep looking (but that's really nothing comparing to all the good things there)
Clean. Hard to see in the dark halls.
Very nice room The air conditioning was not working in the entire hotel I had to move to another hotel at last minute because too warm in room to sleep In room still smell of fresh paint , hotel not yet finished should be good in the future
Friendly staff, loved the quirky decor both in our room and the public spaces.Restaurant was quite good for casual dining. Not a thing!
While the hotel was not in the center of the tourist sites, it was great to be in another part of Vienna and experience an urban themed hotel. I would recommend this hotel to anyone who wants a unique and upbeat experience.
The great urban ambience, the beds are very comfortable, the friendliness of the staff and the good food.
Rom i 4. etg. ut mot hage. Stort luftig rom med mulighet til å åpne vindu. Regulerbar aircondition. Minibar. Meget bra frokost med mye å velge mellom. Gangavstand til Innerstadt, eller ta trikken utenfor hotellet. Kort vei til S-bahn, spisesteder, kolonial og Belvedere-slottene. Dusj i badekaret med dusjforhenget hengende innenfor karet. Flekkete gulfteppe.
rimelig bra standard til prisen litt mere høflighet fra enkelte i resepsjonen
Var behjelpelige med å skaffe parkering.Hjalp oss med bankkontakt hjem til Norge. Valgte hotellet utifra bilde av en koselig bakhage.Denne var ikke satt i stand for sommeren.
Muligheten for fysiske aktiviteter Rengjøring av rommet ble utført for seint.Klokka 15,holder ikke
Bra hotell med fasiliteter som treningsrom, restaurant, bar,svømmebasseng.Kort vei til sentrum med undergrunn som ligger kun noen minutter unna
Good location to the centre of city, the room was large and comfortable. The breakfast was adequate. The parking was about 300 metres away. Some of the staff were a little gruff but this was not a huge drama. WIFI was only available in the breakfast room but was free.
Location is great near the city center, room was quiet and clean, the day staff was very helpful getting directions info and answering questions , 24 hour reception is a good thing room a little bit small , but was fair for the single accommodation, breakfast was a bit poor, and wireless signal was a bit weak
best raport quality / price.
Good location - 12 minutes walk from Wien Mitte train station. The hotel has some charm reserved for old city buildings. The rooms are relatively clean. I booked a non-smoking room but got a smoking one which was quite smelly. The furniture is rather worn out.
Friendly and helpfull staff - great breakfast - good location.
Beautiful room,good facilities,location is good No lift,only staircase
Friendly staff, nice rooms, walking distance from all the sight-seeing
Room was amazing, bed was huge and very comfortable. Staff helpful and although spoke little English, managed to solve all our queries. Was a fantastic stay. Excellent breakfast available. Decor of the hotel was beautiful.
the staff, the free internet, the breakfast, the room the elevator was broke
very quiet rooms very little sun light in the extra sitting area
The Hotel is new, very stylish, with modern decoration, exactly how we like. The Breakfast is expensive, but excellent. Easy access to Garage. The Toiletries. We did not get any Shampoo the 1st night, got 1 Shampoo the 2nd night, no lotion the 2nd night, and we had to ask for Toilet paper and our Body soap was over.
good location, nice atmosphere extra charge for the WIFI, extra chrge for the garage, wrong photo of the room on the website attached to the price
Modern design, clean rooms, good food...and a surprise: it happened to be my birthday during my staying so the hotel wished Happy Birthday to me through a nice letter and a delicious cake :-)
Location to Metro and cbd
room furniture and size no one help with laggage
Location was great. Walking distance from the train station where S-bahn running from the airport stops. Also only 2-3 tram stops from the Old town. You could also walk instead of taking the tram. 15 minutes of walking will get you to most of the sightseeing places. Rooms were modern and nice, so were the sauna and the fitness center. Overall, apart from couple of small issues i will mention below, I can definitely recommend this hotel. absolute value for money. They put a block on my credit card for 750 euros while my total cost stay would be around 470 and I specifically mentioned when I was checking in that I would be paying in cash while checking out. They should have warned about this in advance because I've done quite a bit of shopping in Vienna but couldnt buy some of the things I intended to because my credit card limit was full due to the 750 euros block. Room service could be better as how they cleaned the room was a bit below standards compared to similar price level hotels that I've stayed around Europe before. It wasnt bad, but it wasnt spotless either. Pillows on the bed were uncomfortable and there were only a some English channels on TV--and they were all news channels--not enough
It was close to the tram and train stations, and you could move easily everywhere. The room was good size. The room was never clean, they only did the bed. They didn't clean anything else. They take all the money upfront as a deposit.
Nice place, well located No bathroom door! Even in a suite with 3 beds. What a horrid design! Inappropriate for older children or anything but couples.
The Check-in staff were very polite, helpful and efficient. The hotel was immaculately clean and breakfasts were a delight. My room had everything I needed and was of a high standard at a reasonable cost.
It's nice hotel, the price for the offer was ok, staff was kind and helpful, I like that has it's own garage; however I don't think this is a 4 star hotel (small bathroom etc).
Location is good. Dont go there.
ease of transportaqtion extremely hot room
Friendly, comfortable and clean... While check-out process...
The coffee that is served and the politeness of the workers Internet is almost free in everywhere but somehow it is 3 euros for 30 min. I really didn't understand that, though it is a 4 star hotel even mcdonald's have a free wifi...
Nice location. Expensive parking. Helpful staff.
politeness of the concierge
Excellent mattress, very good breakfast buffet, clean bathrooms with excellent soap, staff was prompt and polite Lousy looking rooms (like an old school dorm feel), ceiling plaster had fallen off in a couple of places, garage charged 15Euro/day when private parking was available for 4 euros up the street, , no bar, no service in rooms (for 4* it ranks badly), not in the center it's a leisurely 15- 20min walk (not 5min ), couldn't even extend my stay at the front desk but had to do it through the net (again) because they wouldn't give me same rate, no internet in room, television was the 12" from 1980s and no air conditioning (gets hot in the summer).
Lots of space and tastefully decorated, provides an opportunity to live like a local. The kitchen did not have a microwave or a toaster or coffee maker (other than a kettle). The apartments are not intended to be tourist accommodation and required the signing of a formal lease. If relying on public transport, be aware that at least two different trains/trams/buses will be required to reach most tourist spots that aren't in the centre of the city.
Very quiet place (in a courtyard). Non-touristic, but very clean and safe neighborhood (women walking alone at night, sometimes with young children). Close to subway station (5 minutes walking) and to the center of the city (4 subway stations). Large appartment. Market is two minutes walking from the appartment. A coffee machine is centraly located. The taste is so so. I would have prefered one in the appartment.
Beautiful room, very quiet. Immaculate, great kitchen.
I advised all family men to this hotel. Their motto is feel home, really you will feel home and comfort.
Clean, appeared new, well maintained, very good location, quiet, lots of space, felt more like living there than passing through.
the space and comfort of the rooms the Elevator
Large apartment with all comforts. Perfect arrangement for arrival when the reception is closed. Apartments on the top floor can be warm with on hot summerdays
Newly refurbished - great location
The WIFI connection was mainly unreachable - No wired Internet connection Parking fee - I did know about it in advance.
We stayed with a 4-year-old and were very comfortable - enough room for everyone. The room was spotless and the beds were so cozy - we all slept beautifully (unusual for a hotel). 5-minute walk to the U-Bahn, and we ate at a different restaurant, bakery or cafe nearby every day & night for 8 days - the selection was excellent. Two grocery stores in 5 minute walk. It felt like living in the city rather than visiting. The proprietor was extremely solicitous and made sure we were happy. Just know that while booking.com lists the Double Executive as "1 Double, 1 Single Room" there are actually Double Executives with only 1 Double room. If you are expecting that there will be 2 bedrooms, as we needed when staying with a child, you should let the proprietor know in your booking to avoid misunderstanding. We were able to change and the proprietor was very helpful, but it was upsetting at first after a long exhausting flight.