Nice rooftop restaurant with a good view of the city, and the staff is polite and attentive to your needs. The rooms are clean and comfortable. They do not have a dedicated concierge, and front desk staff was poorly trained and equipped to provide the customer service you would expect of a concierge. In the concierge capacity, they are neither proactive to support their guests, nor do they have the knowledge or experience to meet the needs of their guests Also, the window shutters in the rooms do not effectively block out light when you are trying to sleep.
Alt fungerte som forventet. Det eneste negative for min del var at jeg i løpet av disse dagene har fått en akutt diare jeg har problemer med å få stanset. Tror ikke det skyldes hotellets mat, men det vi spiste "på byen". Så mitt råd er at man bør være forsiktig med hva man spiser også i Østerike! Sjekke klimaanlegget så det går an å senke tempraturen på kveldstid.
de må få bedre kaffe
beliggenhet service. restaurant comfort
Hyggelig personale. Store arealer ved resepsjonen med sittegrupper,restauranter og butikker. Meget sentralt. Lett å komme fra flyplassen med tog og U-bane bare en stasjon. Personalet på executive lougen ryddet bort det vi kunne få å spise, før stengetid om kvelden
Meget sentralt beliggende hotell i gangavstand til de fleste serverdigheter i Wien. Svært god standard og hyggelig personale.
Frokosten var meget bra, service generelt også ganske bra, bortsett fra Happy Hour - villedende markedsføring mht gratis drinkene som ikke var gratis! Fin basseng med varm vann. Beliggenhet var bra - sentralt, men stille. Rett ved parken. Dørene mangler terskel med den følge at det blir meget lytt på rommet når andre personer er i gangen.Man hører alt som skjer i gangen. Lite forståelse i resepsjonen og i baren når vi spurte hvorfor drinkene ikke var gratis slik det ble annonsert, - det var kun tonic som var gratis, gin måtte man betale for. Dette blir jo helt absurd- ikke kall det Happy Hour med gratis drinker!
Hotellet fortjener absolutt sine 5 stjerner !Luksus!! Helt i fra vi ankom og skrev oss inn på hotellet ble vi møtt med vennlighet og imøtekommende personale og det fulgte oss under hele vårt opphold, Hotellet ligger sentralt till severdigheter og shopping .Rommet vårt var lekkert, og vi nøt luksus overalt i hotellet! Frokostbuffeen var innbydende og inneholdt alt en kunne ønske seg-, og i restauranten nøt vi nydelig middag og østerrisk vin som smakte fortreffelig! PS vi er nå blitt tilhengere av klassisk og opplevde en wienerkonsert under oppholdet vårt- selvsagt- man er jo i Wien! Vi kommer garantert tilbake!
The concierge service was very cooperative from the moment I made the booking. The front desk was equally efficient.
They have relatively small rooms. The amenities are good but the staff is not very friendly or helpfull. They are rather stuck up and obnoxious. The concierge is manned by the back office and sometimes it takes them a while to arrive. They are not in possession of a lot of information they should have at their fingertips. The breakfast is wonderful. Large selection etc. Had dinner there also but the selection is poor expensive and portions are small. See above
Hard to pick up something I liked, maybe the LCD in the room or the location. Total mess in invoicing+guarantee made by a trainee at the beginning : fully paid accomodation + one person breakfast, I was retained for full guarantee accomodation + 2 persons breakfasts !!! thus waisting my credit card allowance. Plus that the final verification invoice was including another significant balance - another trainee ! - everything was finally cleared (that is I hope, at least !) by the manager in line, Cornelia. Thanks, Cornelia. So, be aware of front line trainees at Intercontinental Vienna !
Staff was helpful. Big welcoming lobby. Very small rooms, and they need to be renovated. Old furniture, the bathroom was tiny.
nice bed pay for internet, no swimmingpool
The staff was very helpful, the bar excellent and the food unsurpassed both for quality and value. Beds were good and location the best.
Comfy beds and friendly staff The fan in the lavatory did not work. The wardrobe units looked a bit basic for a luxury hotel, though they were functional. The food in the restaunant was disappointing fior the price. Ambitious but not very tasty.
spacy room with high ceiling, modern applaiences, excellent position toward city express breakfast for 20 euros is rediculas,dirty carpet in elevator,
The rooms were clean and the hotel staff were very friendly. Also, the location of the hotel is almost perfect, where you can go to most of Vienna's main attractions just by walking distance.
Excellent rooms, excellent service, prime location.
Good locations, relaxed atmosphere, the room was in perfect condition, no sign of wear One day the Internet didn't work, but few hours later it worked perfectly.
very friendly service!!!
I liked very much the room service, and the room
Ladge soft bed! Nice rooms. Receptionists were very helpful and friendly. Breacfast was too expencive and menue was difficult to understand.
Style, cleanness, comfort The breakfast in't reach for choose.
ALL WAS EXCELLENT. THE PRICE OF BREAKFAST.
Everything. Attention to detail , staff amazing, rooms beautiful, food excellent Nothing
We found a fabulous price on Kayak. We would not have stayed at the Ritz at their normal rates. It was a terrific value for us.
This is by far one of the best hotels I have ever stayed at. Outstanding service and everyone makes you so welcome even though we were only staying for one night.
The stay was made great with the excellent staff and their service. NA
i liked the point that i have lived those nights in a more than 150 years old building, hotel imperial is a perfect gate for a tourist to live the old vienna no complaints
room needs maintenance, very expensive comparison of what you get..
The beauty of the public areas and the room.
Gorgeous hotel accentuated in red,gold and marble. Fitting for royalty. Excellent service for the most part. Nicest hotel I have had the pleasure of staying at. Concierge wasn't the most friendly. Would have loved a pool/ jacuzzi option. Understand it's a non traditional request, but it would be a nice addition.
calling from the hotel is to expensive,i made two calls to my friend in austria and my bill was 450- dollar for maybe 40 minutes,thats grazy
Limited Gym facilities
we like the position, the service was very good ,very clean,very good restaurant.romantic also.we will go again
elegant clean historic building... pleasant unobtrusive personel
I enjoyed service the most and appreciated hospitality of Mr.Milan very much I have no any complaints.
the room is small but the huge Klimt painting reproduced above the bed makes the room very cosy the breakfast buffet was not 4 stars standard
I liked the location, 10 min walk from the city center. The bathroom was quite dirty.
I made a mistake and did wrong date reservation. They were very helpfull in the reception and finally I got three rooms! It was very pleasure stay n the Hotel am Konzerthaus and we want be back soon... We did not get superior rooms as was booked.
Excellent stay - this time just for a single night :-(
A nice room, quite small though. Complimentary mineral water and shower gel / shampoon refilled every day. Very convenient location, withing walking distance to the main center. Confusing services, everything was charged extra and was very expensive (internet 8 Eur / hour!!!!, breakfast 19 Eur,...). It is a 4* hotel and not the cheapest one, and also because of these extra charges we did not feel as welcomed there as we would expect.
Very friendly staff. Helpful information provided. Excellent location and value. Bathroom had mold on tiles--needs upgrading.
Staff is very friendly and helpful thus compensating for the general poor condition of this sofitel hotel. The hotel does not have the usual sofitel standard. It would need a complete make-over.
friendly and efficient stuff. facility. location (in front of the Konzerthaus!) wireless internet service did not work. I saw customers queuing the reception, trying to know why...
Nice and friendly staff. For some reason they use an artificial air-fresh system. No idea why since it is not nice. Please be aware if your booking is including breakfast. If not the breakfast is widely overpriced.
good central location rooms need modernizing, air-co not potent enough for hot weather
On arrival the reception staff were very welcoming and attentive. We looked for a spacious room as my husband has a disability and needs extra space to get around on his walking frame. The room provided was really good. Staff in the bar and restaurant were also very attentive. We liked having tea/coffee making facilities in the room. On the basis of our experience, we will definately return.
big suite dry air
Very comfortable rooms; cleanliness of the hotel. Friendly staff. The shower was not very comfortable to use because of low slanted ceiling (the suite was on the roof level), and me being 6'2 in height.:) The included breakfast was a let down. Only thing you could have was juices and bread with butter or jam. You had to pay for the buffet breakfast if you wanted more. There was a very good kiosk right outside the stadtpark subway station selling very tasty hot dogs, which we used more than once.
Very good location, just few speps from Stadtpark U-bahn station and 10-15 minutes from Opera by walk. Very friendly staff at reception. Big rooms with aircondition and mini kitchen. Spar supermarket is next to the hotel.
Location at the very center, two large rooms' apartment, kitchen corner with microwave, cleanness, although hotel was fully booked during my stay i didn't hear any noises neither from the neighbors nor the street, and buffet breakfast was delicious. Especially I would like to mention the most helpful, polite, attentive and efficient staff at he reception. Really enjoyed my stay there. furniture in the living room especially this blue leather couch a bit out of date and cheep looking (but that's really nothing comparing to all the good things there)
Very quite and close to downtown I have got just 1 bottle of mineral water from room fridge but only at home checking my invoice I have seen they have charged me 2 bottles. (My fault don't check before paying)
We liked spacious room with very high ceiling. Although it is facing busy road, the noise proof of windows were excellent. n/a
Very large and comfortable rooms I have been here in the hotel 4 times before. All times before the staff has asked if I prefer continental breakfast or buffet(the different price between them). Last time maximum price has been included into the bill without asking
Perfect-large Room. Near the Underground Station. Very nice neighborhood The Continental breakfast included is rather poor. The optional buffet is satisfactory
Location is great, as you can reach city centre by feet in a few minutes. I would advice the hotel to improve main entrance exterior appearance. Sorry, but it looks shabby in comparison with other four star hotels.