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The resort was beautiful and with the Observatory type enclosure over all the hotel, restaurants, shops and convention center any rain or bad weather was a non issue. The resort fee for free water, electronic paper and gymnasium use should have been optional not mandatory.
Nice hotel, nice pool Steakhouse inside was very over priced. Thought it would be more of a family like hotel, but is definitely intended for business.
I used their spa facility to get a massage. The staff were very friendly, however my massage was mediocre.
Staff was very attentive. Property was beautiful. Rooms were perfect and the pool is amazing. Extremely overpriced. Resort fees are $20 per day and self parking is $18.00 per day. Resturants are also overpriced. Presentation is beautiful but quality is poor. The $168.00 meal for two at Old Hickory Steakhouse was by far the worst cut of meat we have ever eaten. The side of mushrooms were cold and a hard texture. The wine was the only plus.
I was with teen age male grandchildren ,our interests were the Game room, the weight room, the pool and room service, as well as walking the grounds.and a little shopping.....We went to Epcot one day and the bus service was great , including a fun female busdriver on our return back to the hotel There always seemed to be a tax or add on and then another for the city,hotel,conferance center etc.,Also I fell off the treadmill and sustained many bruises an abraision and a couple minor cuts, louckily I had no fractures ...I did not want to fill out papers as it was the 1st day of vacation andf I could walk ok....However looking back I think I should have been introduced to the tredmill, it was going so slow, I made a mistake and put in a pulse of 84 which is not high and I thought it would give me an idea of where I should go from there...anyway it kept moving faster and faster I could not keep up and I could not reach the stop bottom because I was too far back on the machine ...I ran and ran and finally fell off.......Apparently I w
Swimming pool area Alcoholic beverage preparation not so good at pool area!!!
The fact that you have to pay for parking even though you are staying there
It's a gorgeous hotel! I had 3 young girls with me who thought it was "so cool". Each time I stay and try to use the internet, it never works.
Awesome pool for kids, the steak house, the gators, transportation for Disney overall all the facilities
very clean price, too expensive
The unique experience of the hotel. It is unlike any other hotel in Florida. The cheerleaders. I had no idea they would be staying at the hotel. It was like staying in a dormatory. Doors slamming all night long.
We loved the environment and the friendliness/ helpfulness of the staff there.Thank you. We had a fabulous time. No
Nice pools,convenient to everything, restaurant on site Breakfast not included
The water took forever to get hot in order to shower
Nothing I have baby,There are ants in the toilet And If you delayed you will not find parking
Refrig must have had a leak as the floor was wet infront of it. Bath room mirror was damaged. Rugs were worn. Property needs a serious update.
Bed was comfy, shower hot; very good after a busy day. "Resort fee" not included in room price: annoying.
I love the pool and the pool hours I like the forest look that surrounds the outside pool area the bar by the pool was a plus! I just really like their pool area lol I saw a roach crawl out of the wall behind the toilet in the bathroom i didn't like the fact that I had to request for my room to be cleaned I thought if you are staying somewhere for a certain amount of days that room services automatically suppose to come clean the rooms without being asked to do so the Pizza Hut in the deli wasn't That good the meat toppings tasted old the food is overpriced and the drinks are watered down the girl at the front desk with the bang and dark hair she wasn't rude but she did not seem very inviting either
Got bit by spiders during the night. Room smelled like mildew. Bathroom mirror needs replaced bathroom door knob did not function properly.
There's a pool onsite and when we walked into our room, the towels looked extremely clean - bright white. Most of the staff were friendly, except the people in the sub shop there across from reception/registration Thought this hotel was closer to the airport than it actually was, but it was still 20 mins w/o traffic. Chose this one b/c we had an early morning flight and it was $85. You get what you pay for here, but assuming that the $35 hotel would have been the same. Just parking, you see people hanging out in the parking lot after 9pm which made me uncomfortable. Once you enter the building you see how old and run down this place is. Our room was okay, but then we saw the ants in the bathroom and them on the table in the room. I was ready to just get out of there. Thankfully we were there just to sleep and left VERY early. Spent less than 8 hours, which was more than needed. Stay away if you can. There are better hotels in the same price range and I'd pay more not to stay here
Beds were comfortable. Not as clean/kept up as I've liked.
If your there for the pool then your going to have a good time and the location is great if your going to the parks.staff was polite. And attentive. . When we got to the room we found mold Growing in the Bathroom walls. Mirror is stained with grey spots. When we wanted to leave for dinner the door would not lock. Had to wait for a tech. To repair the door. So we asked for another room . Once we got in the other room we found a big rust spot inside the tub. I don't think i will stay there again.
Cleanliness of hotel was okay. Could use better upkeep
Our room was in great shape and the beds were very comfortable. The pool area is very attractive and it featured a water fall, water slide, and hot tubs. We had to park quite a distance from our room.
The value for the money was quite good. I appreciated the pool area, and it was nice to have breakfast included. The breakfast was nothing special, but at such a low rate you really can't complain. The views from the rooms that face the parking lot are rather depressing.
The rooms were clean, comfortable and for a great price! Would have liked to see a few more "hot" offering for breakfast and the outlets in our room did not work properly for some of our devices.
Location Feels kind of insecure Breakfast is terrible
Very silence, some have kitchen included and thats great ehen your pkanning to stay for a long time. It just have a pool to get fun.
Rooms are clean, location is great 5 bar wifi signal in room. never able to connect for data. staff said was in a "dead zone" for a fee could upgrade my room for wifi. breakfast was bagels and juice/coffee only
Friendliness of front desk staff and cleanliness of the room
The room was clean and comfortable. Amenities wise, it's what you would expect for the price. Nothing too fancy, but it's a location close to Disney for a great price. The breakfast and breakfast room provided were a bit unpleasant- just oranges and prepackaged bagels in a hot and messy room- but I also didn't expect any breakfast, so that was ok. Area's a little sketchy but the motel itself felt safe.
Proximity to Disney. If this is the only way for you to go, I guess it's an option, we were just passing through - but I really think staying in this dump would ruin the rest of your Disney experience. Bugs. Smells terrible. Sketchy people. Not enough parking. I think I've seen this place on "COPS"
If you plan to visit Disney World and Universal for whole day and gonna stay here only for night then it is good. Close to eateries and WDW and Universal
The bathroom shower was clogged. When I arrived the TV was on. I turned it off and it would not turn up again. I told this to the manta the check out and he did not say anything.
Everything was clean the staff super friendly, they gave me complimentary late check out to their already later than average checkout. Mattress were uncomfortable and the continental breakfast only consisted of bagels and beverages but overall a good deal for the price.
Location was good. Pool was super clean and huge. Beds hard as hell. Carpets sticky and nasty Room smelled horrible
The shuttle transportation to Disney. Free parking.
There was one assistant manager who was very good. He at least made an effort. Many other staff were very nice. Kind of feel bad because not sure how long the hotel can stay in business with the bandaid repairs they're making. First room = no internet. Assigned to second room, still no internet. Said they were working on it. Four days of working on it with no results. Furniture, fixtures, and equipment falling apart and general wear and tear was unacceptable. Priced very low, but you don't even get what you paid for. At checkout informed manager again about internet and she did nothing to reduce the bill.
Clean very friendly staff great location excellent price all around great experience Not that I didn't like it but the beds were a little hard for me
Ok for the short stay. Facilities as expected for the money. Staff was terrible. Not pleasant, yelling at one moment (luckily not on me). Not willing to help out. My check out took 2 hours, because of incompetent staff. Terrible experience, would not recommend it or go back.
Kid friendly and close to everything.
Location was OK. From the beginning there was a bad smell on the hotel. The room was not very clean. Horrible bed with a lot of noises every time I moved. Filthy bathroom. Toilet not working. Has to call more the 2 times for maintence to come and check the toilet. Safe was locked before with got in. I had to stay 1 more night but they wanted to charge almost over twice as I paid with Kayak.
Think I got bit by bed bugs.
The price of $35 a night for labor weekend was a good value. Covered pool was great for Florida rain showers and heated to 100 degrees. Just make sure your kids keep the water out of their mouth as its recirculated water and not the cleanest. Check in was pleasant. Watch out for time share trap after you check in they will attack you! No maid service. Couldn't get room cleaned or new towels for nothing. Except check out day when they harassed you from 7am to 11am wanting to clean the room before check time. Rooms were dated Dressers disgusting, we kept our clothes in our luggage. The beds were very comfortable. People complained about bugs but jeez it's Florida we have bugs, even in the nicest cleanest homes. Beware of time share desk at front lobby. Called front desk several times about no maid service they said they would send someone but no one ever came (until check out day).
We couldn't have done better for $60/night. Only a few miles from Disney. Three pools with a hot tub, one covered for rainy days, playground, beautiful nature walk, nice and clean lobby with lounge and restaurant, good breakfast (worth the $10 w/ tax) clean room with no problems, friendly staff, night poolside family movie One and only complaint is the room came with a single serving of coffee, think Keurig for one. No charge for extra servings, but spent a lot of time chasing them down over 4 nights. One night the front desk was out and was supposed to have some sent to my room but it never arrived.
I love everything about this place.This was my second visit and plan on many more.It is an in amazing location,the staff are wonderful and very accommodating, they offer so much for families with little ones,and the music by the pool is great.you don't even have to leave the hotel to have good time.Awesome place. No complaints
Nice and we'll centre clean Door key didn't work twice
It was inexpensive and relatively close to Disney. The walls were not insulated and we could hear children in next room. The cable TV signal was weak or the TV itself had a bad display and it made Monday Night Football almost unwatchable.
Nothing. The hotel was dated and dirty. We didn't feel comfortable or safe. We put our $100 leftovers in the refiguratior to come back to the room to hot food we were told someone had turn it off previously without being offered a comparing replacement. Stay away at all cost!
The room was clean. We keep up our own so no staff cleaned while we were there. I wish they had a checklist for necessaries that you could give the staff when you needed supplies like towels, soap, coffee, cups. ... We made a family trip with our daughter's family. We have no complaints personally but our daughter had some stuff missing from her mini fridge on returning the one evening she had housekeeping in. Just a couple of drinks but still. I have no personal complaints. I would stay again.
It was close to the parks. Convenient location. Staff at check in was EXTREMELY rude and unwelcoming. Beds were small and uncomfortable. Carpets were old and smelly. Walls are paper thin.
Location,Ease of finding, price was okay Service was not the greatest. There was bugs and even a lizard in the bathroom
The bed was not great but I thought comfortable (not too hard). Don't need a fluffy comfortable as weather was hot. Bed was good enough, A/C worked great, pool was big (no towels but we dried in the sun), Found ants when we arrived but during our week stay, had everything closed (threw out food garbage in the hallway trash) - we were good. Great value if you just need a place to shower & crash as you spend ALL day during the theme parks.
No jacuzzi as advertised. Majority of ice machines and vending machines were out of order. Definitely not a resort. Just a motel. No elevators. Room cleanliness wasn't that great. Most tv channels didn't work.
After a really long couple of days, I tried really hard to find something redeeming about this place but ended up having to pack up my kids and our stuff and find another hotel at 3:00 am. The fact that the place looked run down and dirty were disappointing but not acceptable given the price. The advertised free internet was out of order but again, not the end of the world. The fact that the room wouldn't get below the mid 80s was a problem. Four calls to the front desk brought a maintenance guy at around 1:00am. At 1:30, he installed a different A/C unit but by 2:30, all of us were still lying wide awake sweating and the room wasn't getting any cooler. I again called the front desk to ask to be relocated to another room and the night auditor Christine was obviously furious that I had bothered her again and told me I had to pack up all of our stuff and come to the front desk. That is when we found that the food we had bought for breakfast was now infested with ants and spiders which explained the bites my daughter was complaining about. At that point, we couldn't stay on the property. ..my kids were extremely upset and wouldn't have been able to sleep so we went to the front desk and I politely asked that the charges be refunded given all of the problems. Christine was extremely annoyed and would only check us out but refused to refund anything. So at 3:30am, we were forced to find a new hotel and pay for the remainder of the night someplace else which was a HUGE improvement and worth the extra hundred dollars. I want to add that I have only hit on a small number of the issues wrong with this place. There was also the 'lake' which was more like a cess pool, the slippery slime trails the crossed the sidewalk in front of each rooms air conditioner, the phone I had to search for the cord for in order to call the front desk, the doors that all looked like they had been forced open repeatedly, the scratchy pillows and hard bed and one of the first big warning signs, the discount ticket/hard sell timeshare booth in the lobby...all of which I would have been willing to overlook if I had just been able to get a few hours sleep in a room that wasn't 85 degrees...and full of ants, spiders and whatever bugs were biting the only parts of our bodies we could put under any covers. The fact that the night manager was so shockingly rude and refused to do anything but check out a dad and two young kids after 3:00am says a lot about why you shouldn't even consider booking a room at this place.
Clean, comfortable rooms. Near Disney, can take back roads to get to park. Resort fee
Cathy was an amazing and very professional person. She brings hospitality a new meaning. I would stay their again!!
It is very close to the Disney area The firts day when we arrived the room was not ready to use. There were no towels, soap, shampoo, body lotion available for use. There was no telephone equipmen conected in the room
Pool, cleaning lady they nice No microwave refrigerator was not that cold room need paint job
The staff were truly pleasant at every encounter and the proximity to Disney Springs was awesome! The shower continually made the bathroom floor extremely wet. The shower looked nice, but slip and fall risk was very disappointing.
Staff was very nice, dinner was good and pool/hot tub was fine. Didn't get a chance to use the spa but looked like it would be wonderful - just off pool and an Aveda one, if you want early time slots need to plan ahead.
Hotel was clean Cleaning staff opened up door and tried to enter room before checkout time while we were still asleep. I do not want to wake up on vacation to see a stranger looking at me while I am in bed.
Nice clean place with good service Bit family oriented since by Disney
Staff was helpful, good location The shower head in our room was not mad for people over 5'5. Needs to be higher
Loved the cleanliness of the resort. It is a very modern and clean resort that is very convenient to Disney. Every staff person that we encountered were very friendly. We normally stay at a resort across the street as we visit multiple times a year and have wanted to stay here for a while, finally gave it a try and glad we did. N/A
The only thing I did not like was the outside floors leading to the hotel were always wet, I was worried for my grandmother and son walking on them, I didn't want them to slip and fall
So close to Disney property, across the street from Disney Springs. Very very very clean hotel. In my opinion the most luxury hotel you will find in the Lake Buena Vista area. I have stayed here twice and will definitely stay again in the future as long as the price stays this reasonable.
The proximity to Disney springs, transportation to Disney parks (every 30 min) which was awesome! Staff was very friendly. The pool was nice, they have a children's play room which was pretty cool. Decorations were nice as well seemed modern. Bath toiletries were all aveda which is better than most hotels where their products are sub par. Do not like that resort fees are not included in daily listed price on kayak, the hotel restaurant is expensive. We had some difficulty with the ac but nothing too bad
When I booked the resort there were not to be any additional fees. Upon arriving, the hotel said they don't even do business with Kayak and that I have to pay an additional $8.99/day. The place was very run down and the guests were allowed to just blare their music out by the pool which was filled with profanity and highly inappropriate for kids (which were present). The pool was extremely dirty and the breakfast is a joke. Toast and waffles and juice - all carbs. We also witnessed another guess getting arrested for keeping a pet in the vehicle where someone had to break the window. Two days later the resort still hadn't cleaned up the broken glass in the parking lot.
The price Rooms smelled like wet carpet really bad
Front desk staff friendly and helpful. Booking.com very helpful with refund. Checked out a number of rooms, but couldn't stay in any of them...VERY MOLDY, MUSTY ODOR!!!! Our eyes stung just entering the rooms.
Staff /Wifi The first room was very outdated and smelled of mildew .Very nosiy you could hear the workings running their carts in the morning, people talking outside your room ..No outlet ,no fig, no microwave, sink was falling out of the wall. BEWARE OF BUG-THE ROOM WAS FULL OF THEM!!!! WE FELT LIKE WE HAD BUGS ALL OVER OUR BODY'S. We ask to be changed to a different room which really wasn't any Bette!!!. Definitely needs some upgrading.
Honestly not very much…. I guess if we had paid $50-$60 I would not be complaining, but we paid $120 for this hotel. We arrived at 2:30pm and told our room was not ready and to come back at 3:00pm… No apologies… Just TOLD we cannot check in yet. Returned at 3:00pm and checked in, went up to room and found it had not been cleaned. We waited outside the room for another 20 minutes until the room was cleaned… Air conditioner was struggling to keep the room cool, TV remote did not work. To top it all off we were assigned a connecting room with a paper thin door. Couple next door was having a fight with were using the occasional obscenities. We turned up the TV so our 7 and 9 year old could not hear. Complained to the front desk and I think it was about 30 minutes till they sent someone up there. I will not be staying at the Roomba again…
What you would expect for the amount you will be spending carpet dirty
Close to Disneyland The breakfast was only white bread, Fruit Loops cereal, and oatmeal. Didn't appreciate the surprise extra "resort fee" of $18 for 2 nights when you arrive. Very run down place (sink knob falls off), no alarm clock.
The carpet and bed was terrible. The bathroom has never been repaired. Curtains were broken. It was smelly, etc. The carpet and bed was terrible. The bathroom has never been repaired. Curtains were broken. It was smelly, etc.
The pictures on-line falsely depict the facilities. It's a very dirty place. We checked, went to our room, and then immediately checked out and cancelled our reservations.
Facilities were kind of grody but our rooms were perfectly acceptable. The restaurant was convenient, even if it wasn't good. Was definitely only a 10 minute drive from Disney World. Spent an entire day with a door lock that didn't work and had to go to the front desk 4 different times to get somebody to let us in to the room. Restaurant was terrible. Facility was grody. Our bathroom light was busted and shodily put back into place, so that when I woke up to go to the bathroom one night it had fallen onto the bathroom floor. This would all be acceptable if the price was lower, but these rooms were actually not that cheap. Never booking here again.
Was next to OLD Town The fact that we just checked in room had a light bulb not workingcalled front desk they said would send some one right away that was at 3pm. Left return at 9:3pm no body came to fix it, called again then some one came. The room smelled when you first walked in like wet rug.
Julia from the front desk was very kind and made our stay even more pleasant. Nice staff, clean and great location.
It was clean and cleaning staff did a great job. Breakfast had a lot of choices including hot choices. All employees were very helpful and overall a good place to stay. Trying to remodel and update but still has a somewhat outdated feel.
Very satisfactory hit breakfast with good variety. Have to have made to order? Not for you. Otherwise, real scrambled eggs, ok sausage, make your own waffles, and plenty of additional variety including fruit that is suitably ripe, unlike many other places. And, unlike some other places, neighborhood is not seedy, parking lot at night isn't creepy, and you don't get the feeling that a number of guests live in the hotel. Few smokers seen. Facility is fresh, upkeep excellent, staff polite and friendly.No complaints about rooom or wifi. Convenient to parks and many restaurants. It would be very hard to find an equally great place in this price range, our or even fit 30% more. Nothing negative to say. If you expect valet parking and room service, then plan to ante up for such perks.
When we checked in Tammy at the front desk gave us an early check in and was super nice and knowledgable. Our villa was super clean and had a great feel of home vs just a hotel! Highly recommend! There wasn't sheets on or for the pull out. Had to contact and walk to the front desk to retrieve blankets.
Super clean, attentive staff, nice kitchens and bathrooms, huge two story townhomes. Close to shopping and lots of places to eat. Kitchens have most everything you need to eat in all the time if you want. Orlando traffic!
Close to our destinations. The lack of fresh towels and cleaning of rooms.
I enjoy having my space and privacy, especially when traveling. Having multiple floors and multiple bedrooms, ensures I can have my own space if needed. This is my second time staying in a two bedroom suite and I found there is a second shower downstairs! The kitchen is invaluable if you like to prepare your own meals. Everything is clean and well tended to. I enjoyed my second stay immensely and I will definitely be back with more friends. Everyone should know about this hidden gem and its value. The entrance can be a little tricky, especially if you are coming from I4. Also, it would be very cool if a little walking bridge with a gate could be set up over to target. It would definitely be a great convenience.
Full kitchen. Not enough towels provided for 6 people in 3-bdrm villa. No daily housekeeping.
Spacious privacy No free breakfast
We paid only $80 + a night. That's a great deal. I would not stay here if it were more. The staff was super friendly. The pool wasn't crowded and it wasn't loud. I liked being able to sleep upstairs in quiet while those awake downstairs didn't disturb. Wish I had baby gates for the stairs. (It would be a good option for them to supply) Everything we touched made noises. Floors, stairs, furniture... the water in showers also went to scalding hot out of nowhere a few times and the tub upstairs took 30 mins to drain.
Very comfortable, well equipped, great landscape polite and nice staff execelent location. No internet in the rooms just in the loby. need more housekeeping during the week.
we were unhappy with cleanliness of bathroom. Cockroaches were found together with droppings under sink unit. This was reported twice but area was left uncleaned.After reporting cockroach in bathroom before going out for the day we returned to find it was still on bathroom wall.We were not happy about paying full rate and were told that the management would contact us.We are still waiting.
Proximity to the parks was convenient, only about a 10-12 min drive depending on traffic. Very clean and comfortable. Staff was very friendly! Playground area needs a little more lighting in case kids wanted to play after the sun goes down. Entrance from highway can be a little tricky if you're first time "arrivee"; only can enter from west bound side of highway due to no turn lane on opposite side of the highway.
I liked that there was no extra fees for parking, breakfast, etc like many hotels in the area.
the smell of the room , humid.
Nice clean rooms. Great bargen for price. Breakfast could have had more items.
The room was clean and the beds were comfortable. The breakfast in the morning was good. Nothing
We had made reservations at another hotel for 5 days. After checking into that place, we found out that the room was a complete dump. We promptly checked out and got a refund. Called the Palms and was quoted one price. It was a little more than what we were spending on the other room, but after traveling nearly 7 hours and arriving at nearly 9 pm we needed a place to stay. Checked Kayak and the rate was lower than what the hotel quoted. Booked the room online and we were in our room in less than 45 minutes. The staff was friendly and helpful. The facility was very clean. Rooms were spacious and updated. Housekeeping cleaned our room daily during our stay. The breakfast was filling (seemed as if everyone in the hotel ate breakfast every morning!!). It was quite busy for it to be a smaller hotel (maybe due to it being a holiday weekend). There is also a shuttle that goes to the Disney parks. I had no complaints regarding the hotel only towards the many guest. We stayed on the first floor and all the guest had to pass our room to get to the lobby. It got pretty loud early in the mornings which made it difficult to sleep in. My recommendation to the hotel would be to put a sign in the hallway on the first floor for guest passing through to be quiet especially in the mornings. Other than that, we had no issues with the hotel and would definitely stay there again.
Very friendly staff, clean, and felt safe. The carpet in the halls were somewhat stained. Overall very nice for the money. The breakfast was average.
The lady at the front desk in the mornings was great! Our air conditioner didn't work and she had it replaced within a few hours of us mentioning it to her. The free breakfast was decent, nothing too special, but it was free. They were doing some renovations when we were there so there was noise outside at 8:30 am and the pool was closed. But that won't be a problem after the renovations were finished. The pool is pretty small, so I wouldn't plan days of relaxing by the pool because it's simple and small. Our room had a weird musty smell but if you spray some Febreze it's not too bad.
The rooms were clean. Nice place for the money. Rooms were a little small.
I didn't like the breakfast, specially the oatmeal and the scrambled eggs. The coffee was good!
Excellent customer service. super clean room. quiet and relax. near Orlando attractions. only wi-fi, no free internet at lobby for guests.
The hotel is very cloes to theme parks, morning breakfast is good before a long day. The hotel is good if you plan to visit parks and need a place to stay. They offer shuttle only to Epcot and Universal. It is really very hard to find, look at the sign.
The price. Pictures are pretty misleading! It's also pretty ridiculous that I had to leave my room, go to the front office and get an iron!
The rooms where clean and offered a fridge and kitchen as well as kitchen supplies. The pool looked like fun (we didn't get to use it ran out of time). They also offered a place to lay out and catch some sun. Also saw a family barbecuing. The neighborhood was not that great. The room was not cleaned after day one. We had to carry out luggage up three flights of stairs. I could not find the elevator.
The room was clean lobby closed at midnight and reopen at 8am. Shower was bad
It was clean and well kept. The photos were very misleading. There was nothing really "resort" about this place. It's basically a remodeled motel.
Great value hotel located 20-30 minutes from disney, seaworld and about a hour from space center. Hotel is clean with nice pool and friendly staff. Was surprised to find free laundry on premises. Convenient store is next door so could stock up on goodies. Full size fridge and small microwave in room. Lots of restaurants short drive away. Downsides are minor but here they are. Beds aren't connected to wall and with tile floor they move very easily. The blinds don't block out light very well at night. (They have very bright lights outside every room). Dishes are provided but maid never washed dirty dishes so we bought dish soap and did them ourselves so we could reuse Em.
Everyone was very friendly and our room was cozy. This was my second year coming back to this hotel and I think my family and I will continue. Uncomforatable bed
Close to universal studios Beds were hard. No one cleaned our room or replenished bath towels. College kids on many levels running back and forth screaming yelling partying till 4am. No staff on site to make them stop.
Room not small Have bedbug, got over 30 bite marks, dirty room, rude staff, did not want to give full refund because "did not tell them immediately" as if I should feel the bugs in the middle of my sleep
Everything inside the room is nice and clean I'f you want to sleep until late they still call the door even if the do not disturb is at the door. An old man try to open my door because they are fixing somethings at the hotel. Very scary!!!!
Service was exceptional. I was especially pleased to see that the palms on the property were healthy and beautiful. So many hotels butcher them, but these palms had all their green leaves.
The check in staff was very welcoming and helpful. The price was a bit high!
The front desk staff. The breakfast. Everything! The frige in the room.
My experience overall was great. It was clean it was spacious and luxurious.
Staff was friendly, the rooms were very clean, and the breakfast was great! Loved that they had such a wide variety of breakfast selections and a very large seating area, so even at the busiest points the dining area was spacious enough for everyone to not feel that they were on top of one another. The ONLY bad thing about our stay was that the mattresses were uncomfortable - very hard. Everything else was great though and the location was perfect for anything Disney related. Mattresses were MUCH firmer than most hotels.
-Great value. -Clean, large suite that slept four comfortably. -Solid facility with plenty of amenities. -Employees were friendly and handled special requests adequately. Breakfast was just mediocre. Limited shuttle service time slots for major parks. For the money I'm shocked there even was a shuttle service or free breakfast as decent as the room was.
Nice centrally located hotel. Very nice pool. Good staff. Nice happy hour and free breakfast. Very happy with our stay. Nothing was unacceptable
The breakfast, pool, happy hour, location are ecxellent!!!! I was ask to leave the room, because according to them that was my check out date. I had to go down (in the middle of my shower) to show them the prooof thet I was leaving the following day. When I got downstairs they told me that I was right but, they had an attitude!! I paid 6 months earlier!!!!
I was impressed with the rooms, they were very nice, also the breakfast was very good. what I did not like was that I had to leave.
I liked that when a problem did arrive the staff tried their best to make things okay. When we first got to the hotel we found many roaches in our room. When we told the staff they didn't seem phased by it like they already knew the problem was there. The beds were not clean, there were many different stains on the bed sheets. The breakfast wasn't good, and there wasn't much variety. I would say that if anyone would like a clean and get your money's worth hotel then do not go here because you will not enjoy yourselves here.
Not a 4 or 5 star place but worth the price. We were looking for a clean comfortable suite and we found it there!
Pool; kitchen in suite; location; price; breakfast Our suite was roach infested, and to request a new suite. Staff never acknowledged our inconvenience or offered to help us move our stuff. Overall, didn't handle situation well.
The room was very comfortable and the amenities were excellent. We enjoyed the pool (alot) and the beds were comfortable. The spa tub was great and we really enjoyed our stay and will come again in the future. We were over charged for the room, I haven't checked yet to see that the difference in price has been refunded.
Great place to stay with a family. We had a 3 room suite - was perfect with 2 kids and newborn. Pools and activities were great for kids. Would definately stay here again! I didn't like the fact that you had to pay to have maid service. Would have been nice if housekeeping came by once during our stay to change our towels.
every thing almost were good and the stuff were profisionals .check inn and chick out so easy and fast . mosquitos and bugs
Liked the Room and the environment. Liked the daily entertainment. Loved the photographer on site. Loved the Spa treatment on site. If you wanted more towels you had to pay for it. Charging for local calls. Not having an onsite resterant. Did not like that with the couples spa treatment that they seperate the jacuzzi enjoyment for males and females but don't have a co-ed jacuzzi that couples can enjoy together.
I loved everything about the hotel and the stay. There is nothing that I did not like about my stay at star island resort.
The space, comfort, great facilities,the cleanliness of the rooms, excelent location near of everything. I prefer and recomend 100% to the stay at Star Island over Gaylord Hotel. I would change the pillows; all other places usually have feather down pillows. The other thing that I would change is the way the staff approaches the customer regarding the Time Share conference or presentation; in my personal experience, I was not inform that it was for a Time Share nor the time that it would take to complete the same, I have a spine ilness condition and I was schedule for Friday July 10th, I was already beginning to feel sick during the night and on that morning I had high fever, chills and pain on my back and neck. The lady that called me from the front lobby was very nice and had great customer skills but fail to inform how long it really takes to finish this conference, by the time that we started the first part the video; the counselor notice that I was not feeling good, she told us that it was going to take even more extra time, approximately 1 1/2 hour or more to go over every details. I explain to her my spine condition and that I was sorry but I couldn't stay for so long, when my pain starts I cannot sit,stand or walk for long periods, I need to lay down and rest. It looks like she didn't beleive or understand my spine ilness, because she keept on saying that she just came from one week of absent because she caught something from another customer and she didn't want to get sick again and loose another week of work; I explain that it was not a contagious disease or virus, but she just took our paper to the front desk and told the lady at the front desk that she was not able to proceed because I was sick, there was NO... "Thank you, for coming in" or "Hope you feel better, good bye" even worst NO ride back to the lobby were I was pick-up or at least to the building were I was staying at, she didn't have any considerations,she should know that with spine problems it affects more walking.
We enjoyed the beautiful grounds. Our room was exceptionally designed. Columns around the jacuzzi beautiful bedding, comfortable living room. Large rooms. Excellent place. was pleased with everything.
There were two beautiful pools.My kids loved them. Paying extra to use certain things at the resort,tennis courts and jet skis
We thought our stay for one night was excellent - clean room with privacy The $100.00 hold on the credit card
The resort was very clean. the rooms were excellant for adults and kids. the pool area is very nice. a great stay for the price, will stay there again. No.
the friendly staff and the relaxed atmosephere,closeness to other emtertainment