Nice rooftop restaurant with a good view of the city, and the staff is polite and attentive to your needs. The rooms are clean and comfortable. They do not have a dedicated concierge, and front desk staff was poorly trained and equipped to provide the customer service you would expect of a concierge. In the concierge capacity, they are neither proactive to support their guests, nor do they have the knowledge or experience to meet the needs of their guests Also, the window shutters in the rooms do not effectively block out light when you are trying to sleep.
Hotellet fortjener absolutt sine 5 stjerner !Luksus!! Helt i fra vi ankom og skrev oss inn på hotellet ble vi møtt med vennlighet og imøtekommende personale og det fulgte oss under hele vårt opphold, Hotellet ligger sentralt till severdigheter og shopping .Rommet vårt var lekkert, og vi nøt luksus overalt i hotellet! Frokostbuffeen var innbydende og inneholdt alt en kunne ønske seg-, og i restauranten nøt vi nydelig middag og østerrisk vin som smakte fortreffelig! PS vi er nå blitt tilhengere av klassisk og opplevde en wienerkonsert under oppholdet vårt- selvsagt- man er jo i Wien! Vi kommer garantert tilbake!
Frokosten var meget bra, service generelt også ganske bra, bortsett fra Happy Hour - villedende markedsføring mht gratis drinkene som ikke var gratis! Fin basseng med varm vann. Beliggenhet var bra - sentralt, men stille. Rett ved parken. Dørene mangler terskel med den følge at det blir meget lytt på rommet når andre personer er i gangen.Man hører alt som skjer i gangen. Lite forståelse i resepsjonen og i baren når vi spurte hvorfor drinkene ikke var gratis slik det ble annonsert, - det var kun tonic som var gratis, gin måtte man betale for. Dette blir jo helt absurd- ikke kall det Happy Hour med gratis drinker!
Hyggelig personale. Store arealer ved resepsjonen med sittegrupper,restauranter og butikker. Meget sentralt. Lett å komme fra flyplassen med tog og U-bane bare en stasjon. Personalet på executive lougen ryddet bort det vi kunne få å spise, før stengetid om kvelden
Meget sentralt beliggende hotell i gangavstand til de fleste serverdigheter i Wien. Svært god standard og hyggelig personale.
Hard to pick up something I liked, maybe the LCD in the room or the location. Total mess in invoicing+guarantee made by a trainee at the beginning : fully paid accomodation + one person breakfast, I was retained for full guarantee accomodation + 2 persons breakfasts !!! thus waisting my credit card allowance. Plus that the final verification invoice was including another significant balance - another trainee ! - everything was finally cleared (that is I hope, at least !) by the manager in line, Cornelia. Thanks, Cornelia. So, be aware of front line trainees at Intercontinental Vienna !
The staff was very helpful, the bar excellent and the food unsurpassed both for quality and value. Beds were good and location the best.
The concierge service was very cooperative from the moment I made the booking. The front desk was equally efficient.
They have relatively small rooms. The amenities are good but the staff is not very friendly or helpfull. They are rather stuck up and obnoxious. The concierge is manned by the back office and sometimes it takes them a while to arrive. They are not in possession of a lot of information they should have at their fingertips. The breakfast is wonderful. Large selection etc. Had dinner there also but the selection is poor expensive and portions are small. See above
Staff was helpful. Big welcoming lobby. Very small rooms, and they need to be renovated. Old furniture, the bathroom was tiny.
nice bed pay for internet, no swimmingpool
Everything. Attention to detail , staff amazing, rooms beautiful, food excellent Nothing
We found a fabulous price on Kayak. We would not have stayed at the Ritz at their normal rates. It was a terrific value for us.
ALL WAS EXCELLENT. THE PRICE OF BREAKFAST.
i would like the in room menu to be a bit more international,i found it abit restricting.it was more austrian though understandable loved everything absolutely
I like the building, the room, staff, location the food, the things from my bar, TV stations
the peace and quite and politeness of the staff.
Flott beligenhetl, flott standar på rommet, vennligt personal og flesteparten snakka engelsk
Got a non smoking room after first having been offered a smelly smokers room. Reasonable standard, good bed but noice from a kitshen department upstairs. Sometimes it sounded lide they were droppig pans on the floor just for fun. Get some service on the plumbing. Cold ,hot regulation in the shower only gave hot. Clean and nice bath though. Wanted to have pay TV service, but it was too out of order.
Kjempegod service i resepsjon bl.a. til å bestille div. billetter. Sentral beliggenhet. Utsikt fra rom. Sengetøy ble skiftet annenhver dag.
Nydelig utsikt fra rommet, rent rom, sengen var litt for kort for en person som er 188 høy
Its location and its staff. Were I a magician, I'd improve their wireless, which has already made great strides. And I'd put a vending machine in the laundry to buy small quantities of detergent, since the groceries around sell family-sized quantities. But it's still really nice.
Very helpful staff Fabulous location Very comfortable accommodation and great set up with kids
quiet,clean,always staff on premises, central location,restaurants nearby, transportation accessible, decoration simple elegance
All except bed linen During my stay there was no change of bed linen
The hotel was conviently located near St. Stephen's cathedral on a quiet street. And the hotel staff was helpful in calling a taxi. The hotel was not clean. Our feet got black from walking barefoot on the floors. The remote control to the TV was grimy and there was a lot of dust. The bathroom did appear clean. The light was out in the toilet closet so we had to leave the door open so we could see. The TV in the living room didn't work and the Internet on te bedroom TV didn't work, but did work on the laptop we brought.
The appartement was nice and clean and the staff was very friendly and waited for us untill late (we had a very late arrival). The appartement was too warm. It is not necessary while we where out almost all day and sleeping in a warm room is not pleasant. So we just down almost every heating.
The site is perfect. Near St. Stefan Cathedral and 7 minutes walk to Opera house, etc. No airconditioning, poor view from the window, one very nice and friendly staff, but the other one was not, etc.
A little bit overpriced.
absence of airco
good location. large room, it's better to use this in many people travel case. my car was too big to enter the parking so that my car is box size VAN. but
The hotel was in a great location,
Sentral beliggenhet, hyggelig personale, god frokost, pent rom Nei
Intimt, historisk, sentral beliggenhet. Meget serviceminded personale.
Hotellet har svært god beliggenhet, er gammelt, men velholdt med flotte rom Støy fra "bakgaten tidlig på morgenen ifm søppeltømming, varelevering etc
Very quite and close to downtown I have got just 1 bottle of mineral water from room fridge but only at home checking my invoice I have seen they have charged me 2 bottles. (My fault don't check before paying)
Very good location, just few speps from Stadtpark U-bahn station and 10-15 minutes from Opera by walk. Very friendly staff at reception. Big rooms with aircondition and mini kitchen. Spar supermarket is next to the hotel.
Location at the very center, two large rooms' apartment, kitchen corner with microwave, cleanness, although hotel was fully booked during my stay i didn't hear any noises neither from the neighbors nor the street, and buffet breakfast was delicious. Especially I would like to mention the most helpful, polite, attentive and efficient staff at he reception. Really enjoyed my stay there. furniture in the living room especially this blue leather couch a bit out of date and cheep looking (but that's really nothing comparing to all the good things there)
Perfect-large Room. Near the Underground Station. Very nice neighborhood The Continental breakfast included is rather poor. The optional buffet is satisfactory
big suite dry air
We liked spacious room with very high ceiling. Although it is facing busy road, the noise proof of windows were excellent. n/a
Very comfortable rooms; cleanliness of the hotel. Friendly staff. The shower was not very comfortable to use because of low slanted ceiling (the suite was on the roof level), and me being 6'2 in height.:) The included breakfast was a let down. Only thing you could have was juices and bread with butter or jam. You had to pay for the buffet breakfast if you wanted more. There was a very good kiosk right outside the stadtpark subway station selling very tasty hot dogs, which we used more than once.
Location is great, as you can reach city centre by feet in a few minutes. I would advice the hotel to improve main entrance exterior appearance. Sorry, but it looks shabby in comparison with other four star hotels.
Very large and comfortable rooms I have been here in the hotel 4 times before. All times before the staff has asked if I prefer continental breakfast or buffet(the different price between them). Last time maximum price has been included into the bill without asking