close to airport
Ideal location but not the nicest block to be located on. Requested laundry service and the hotel took longer than promised. Then first said it was never given, then they said they lost it. After talking to 5 different hotel representatives (mostly rude) I found out the clothes were behind the desk the entire time. Breakfast was awful. The facilities were underwhelming. I will definitely be choosing a different hotel chain next time.
very nice staff, confortable rooms, good price/quality rate
Extremely convenient to train station, best breakfast I've had in my three week Europe trip, employees friendly and helpful, rooms high quality for cost Neighborhood around train station not the best
When I checked in, there was a young lady working the reception area. Mid 20s. She was excellent. I watched her handle diverse clientele with ease. This location would not function as well without her. The internet service stayed down. Hotel restaurant was overpriced for area and for level of service.
Friendly and helpful, especially girl at front desk. She gave suggestions of what we could do in Naples. While it is very close to railway station, the area "felt" unsafe.
Very close to Central train station. Staff was friendly. Breakfast was overpriced. Wifi was slow (but not abnormal I think).
Le petit déjeuner et le restaurant sont excellents. Les serveurs du restaurant sont toujours au petits soins et très aimables.
I liked the proximity to the main railway station, giving easy access to Vesuvius, Pompeii and Sorrento, without the need for a car. The fridge didn't work and the only solution was to repack all our things and move rooms, so we chose to do without.
Breakfast excellent, prices at the bar very reasonable for a hotel Staff too officious, not warm to deal with. This is a good hotel, Napoli in particular has a reputation for Italian charm its apity the staff don't show more of this side to guests.
Good location to the train station. Clean & offered free wifi. The location wasn't in the nicest part of the city & there didn't appear to be too much around the hotel.
Big rooms. Very close to rilway station. Dirty locality. Took 48 hours to deliver laundry. Communication gap in English language.
Did not like the fact that we had to complain about getting put to a room outwith the hotel grounds. Whem we did they managed to find us a room, They had a really big group of people at the hotel when we arrived & was treated like second class citizens. We had booked B & B but when we came down for breakfast in the morning we wasn't aloud to sit in the diningroom & was told that it was only for the group of people. Was was told to stand at the bar & was given coffee & a small cake. When there was a full Buffet breakfast in the diningroom for the group of people.To us it looked like they had double booked
Comfortable beds, good breakfast, very accomodating staff, although English sometimes a challenge Neighborhood a bit sketchy
everything the best from this hotel and staff
Parking, service & free Internet
Really secure parking and free WiFi. Good outdoor table. It was difficult to find restaurant and shop nearby Hotel. Using public transportation was not good from/to Hotel.