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The staff was helpful and nice They need to update the hotel a bit it's very dated it's like stepping into 1945. They need to make the hotel like Thr terrace they have on the very top there is a restaurant there and it's the only area of the hotel that I would consider a 5. Star.they should use the style of that restaurant for the entire hotel.
best position in Napoli, very nice hotel and staff, especially the girl from reception who is very nice and beautifull
Old. Needs a complete renovation of interior. Wi fi also needs to be updated and strenghthened. Location and rooftop restaurant are only selling points right now.
Good position good views good breakfast. But its opulence is fading fast and the spa/pool etc was closed as it was Sunday - this is not stated in the web site so the value was poor as we had expectations that did not come to fruition. No use of pool. Old fashioned.
Excellent hotel in perfect position with professional staff . Has everything anyone could wish for was an ideal base for three wonderful days in Napoli no
The location is great. The music of a wedding in the hotel was loud until late hours in the night. this is not acceptable in a hotel like this.
Old world charm and great location. Staff was very helpful. Rooms were a bit dated.
Close to dining and shopping. Close to the port to catch the ferry to Capri and the other islands. Its the best hang out spot in naples. Staff was friendly.
Luxury hotel, well situated. Great breakfast on the tarrace - excellent personel (Mr Mario). Good room service.Tasty meals. Perfect barman Not fully satisfied with Concierge and reception personel - they seemed to have something more important to do than paying you enough attention. Parking - you have to go on foot to pay and to collect the car
Excellent staff, fantastic room,bueautiful view, good breakfast, good decor. No
The staff were extremely helpful. I had no problem with the language and they could all speak English. All staff were eager to please and offered excellent advice on where to eat and where to go to experience Napoli. The services offered were exceptional and I was treated as a special guest. I recommend this hotel to anyone going to Napoli.
Reception by personel was terible:poor english, unfriendly (few persons starting by manager of reception) Very expensive for price paid. For breakfast large choice but personel disputing between them, not profesional behaviour. It is the first time when I see something like this. Our 10 days holidays in Italy (Florence, Genoa, Tuscany, Milano) were fantastic but not in this hotel. Sorry because behind are people & familly, but something has to change.
They implied that breakfast was included then we got whacked for 27 a head on breakfast. Most expensive muffin I ever ate
the staff and the comfort cooperation with staff,because of their poor english..
The location was great. Walking distance to many restaurants Seemed like one day this was a grand hotel. Today it's old and dusty. The room size was great but the sheets were rough and the hallways looked like they needed to be vacuumed.
Amazing views, great location Limited catering, no evening meal and even basics like snacks in the evening were not available
Meget serviceinnstilt personale. Flott svømmebasseng på taket, men for korte åpningstider. Treningsrommet var fin, men noe enkelt. Badstue mangler. Frokosten var bra, men kunne vært mer variert. Flott utsikt. Se ovenfor.
Flott beliggenhet. Hadde rom med havutsikt og balkong....utmerket!
Typisk forretningshotell, men også flott for turister til den mer ekslusive delen av Napoli. Delig med basseng på taket da det er noe avstand til strender som ikke kun er kampesteiner. Resepsjon meget hjelpsomme med guidet tur til Pompei. Ble hentet, guidet og kjørt tilbake etter 4 timer. Bestilte 2 doble fortrukket ikke røyk rom, hvorav et luktet røyk. Bodde i den litt eldre halvdelen av hotellet- Denne delen var "normal hotell std", mens de bedre rommene antas ligge i den nye delen hvor det er restaurant i 2. etasje og basseng på taket / 10 etasje.
Good views, good location Although good location it was a bit noisy
The exellent room and the Quality of the reception staff It was perfect
Great location! Staff not very attentive.
The location of the hotel was great so was the open buffet breakfast. Even though the rooms are poorly decorated and a bit tired, I think the location was so great that you can oversee these minor details.
Triple was a great size for 3. They gave us a boxed breakfast to go as we left very early in the morning for a flight. Only stayed 1 night, but it was in a great location. Near lots of restaurants. They need magnifying mirror in bathroom
Location was perfect
Overall the hotel was very good and in a fabulous location. It was quiet and peaceful but only a few minutes walk from most relevant areas with some excellent restaurants nearby. Apart from the bar/restaurant the staff were excellent and very helpful! The bar staff were very disinterested and it seemed like too much trouble for them to serve us - and then we were completely ignored when we went down for a restaurant meal - so we just dined out instead!
Spa bath not functioning.Could not be repaired,resulting in forced change of room on second day (re-packing,unpacking cases).Bottle of local red wine offered for inconvenience.
We had a wonderful stay. The staff were very helpful.
Usual common hotel with classic interior. Not much special. Harbour view was nice. Averange breakfast, internet is for extra pay
The view of Naples harbor.
It was clean, comfortable and the staff where very helpful. The location was brilliant!!
Location is perfect in Santa Lucia (a better area in Napoli, bus stops, supermarket, good cafes nearby on Via Santa Lucia, one block away from the sea, close to port). Air conditioning, free internet access (with own laptop or 2 offered by hotel next to the reception, helpful and friendly reception staff, good breakfast area, good presentation. Strongly recommended if you consider to stay in Napoli. Taxi to hotel is approx 12EURO. It is not a luxury hotel, but everything is reasonable and good as what we expected. If they can offer a better breakfast and a cooler fridge, it will be perfect! Overall we like the hotel. Please note that different buses run at different times (morning and afternoon on different sides of Via Santa Lucia). You will need to transfer at a nearby piazza if you are going for city trips.
very close to port, and to safe areas, for dining , shopping. ,, not being able to get breakfast, early in am.
the staff's help the place intestine ones' bluster after midnight
Convenient but quiet situation
The hotel has a nice location in a safe part of Naples near the waterfront and the castles and easy walking distance to the fascinating Spanish Quarter of Naples. The rooms are small and simple but very clean. As a nice touch, you order your breakfast in advance and it is delivered to your room each morning. The hotel staff were very pleasant and helpful.
Very nice location, friendly staff, very decent price The bathroom could have been cleaner, specially the shower
Very good location, and really quiet, for Naples. Close to Castel D'Ovo and Borgo Marinaro with good choice of bars, resaturants and great atmospheare. Breakfast menu might be improved with few slices of cold meet or cheese, yet we liked the idea of eating in the room.
The hotel stays just few steps from the coast, very central location, very delicious restaurants nearby. The hotel is quite new. The aircondition unfortunately is not working. The rooms are extremly hot. The price is including breakfast but the breakfast consists of just coffee and some bread
the only thing that me and my friends didn't like about Hotel rex was that it didn't have a dinning room, we had to order breakfast the night before, and it was delivered to the room. 1 not the time we ordered it was too early. 2 didn't get what we ordered. that was a little disappointing.
Eveything was good! only one minus--when u sleep in the morning ,,staff begin to clean rooms so early in coridor and we always wake up )not bad ,,but a lit bit discomfort ))