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Great location, whole new object.
Location close to city center easy access from autobahn The lack of onsite parking is a severe handicap not helped by confusingly signed public parking
My unexpectedly early check in was accomodated nicely Nothing. Everything was okay.
The cleanliness, location and comfort of bed I did not like the clear bathroom door. Not enough privacy for use.
The location was great to get to the centrum, staff was friendly and the hotel was very clean. Food not available on the weekends and no room service or fridge in the room.
breakfast was great parking at extra payment 12 euro, bed little bit too soft
The hotel was new, so the interior was modern too. I like that. One of my reasons to choose for Mercure Hotel mannheim am Rathaus. The temperature of the shower was fluctuating a lot. Then cold, then hot. Although I knew that there was no bath in the room, I always like to have a bath instead of only a shower. Censurship on the internetcomputer is something I canNOT appreciate. I could not visit some gay orientated sites. I do not like that at all that Mercure decides what is appropiate to see on the internet or not. I felt discriminated by that!
Modern and nice hotel, good location! Nice staff, good value for money!
I loved this hotel, modern big clean rooms, excellent breakfast, excellent value. After staying in some hotels in e.g. Denmark that were double the price and half as good, I really enjoyed this place. Only snag - a bit far from the train station. But this hotel is great.
Early Bird price, free computer to use It would have been nice to have public transit information sent with confirmation, e.g., taking train from Frankfurt airport disembarking in Mannheim at the Hauptbahnhof stop and tram directions from Hauptbahnhof to the hotel, including tram multi-use ticket fares.
the facilities, the shower in particular...
This was our second stay at a well run hotel in a central position that is perfect for both sightseers and those who have business in the city area. On both occasions we have been troubled by overheating of the hotel in quite mild weather. It seems silly, and wasteful, to have to use the room air conditioner to counter the central heating, which we have found particularly overpowering in hallways. Breakfast is expensive at 15E when you cannot put it on the office expense account. Better to eat out.
The welcoming was good and the hotel very clean. Decoration was nice. Very good situation in the city. I had to wait so long for check in, the door of the bathroom was transparent and the room very small for the price I pay. Unfortunately they had to work at 10 am very close to my room and so I left earlier than I thought because the noise was impossible to stand!
Staff was very courteous, friendly and helpful.
The employees and facility. Josaphine at the reception desk is wonderful. Everything was super
Lovely restaurant with excellent food and service. Rooms were very nice. Rooms were very warm the first night so difficult to sleep
I hope to came to germanty and stay a gine in this hotel
Staff, Great attention to all my requests, especially Karina from the restaurant, excellent attention and kindness to speak in my lenguage (spanish). Small tv.
Very helpful and friendly staff. Room very well equipped. Very clean hotel. Requested non-smoking room at booking but was put into a smoking room. Much to our disgust. Service at breakfast not as good as in some other hotels.
Location Air conditioning not working
Gym was not really a gym, pool was very small.
Everything was great
food and staff view from window - but could not be helped...
The room was splinded and very big (Plenty of space). The hotel in general have a good design an nice layout. The breakfast was not worth the money (17 € p.P). It was basic and you could have a much better breakfast with less money.
Centrally located. It is little bit below value for the rate. It should be cheaper.
external sportsfacilities and free wifi no decent wifi reception in room
This hotel like most in Mannheim is overpriced. A good base for the city centre. Arrived on Sunday evening to be told that the restaurant is not open.
outdated design, paid wireless internet that then didn't function, no towels in the fitness area, no possibility to iron shirts after 22.00 (ironing room was locked)
Quiet and efficient in a great location
IT's comfortable, just around the corner from the Railway Station, at the same town the locations is queit and safe. The rooms are very beautiful and clean. The price is high, but it doesn't include breakfast
Efficient. Nice lunch in garden. Wake up call on time!
Large rooms, comfortable beds, clean and nice staff Dated decor, old TV, and breakfast wasn't great for the price
The staff was friendly and helpful. The room was clean and comfortable and no city traffic noise was heard in the room.
The dinners were superb, and the waiter was just great with a wonderful sense of humour. His wine suggestions were very good.Should the opportunity arise, we would certainly stay there again.Thank you for a very pleasant stay.
Sentral beliggenhet, rolig værelse ut mot bakgården. Inkludere morgenmat i totalprisen
Sentralt, enkelt og greit Det er klart at "komfort og standard" kunne vært mye høyere.
Sentral, beliggenhet. Bra omtale. Skulle brukes mest for å ha et sted å sove. Dyr frokost. Litt trangt rom. Dårlig Tv forhold
Central to local tours and family.
no lift. uncomfortable stairs
Room was large and comfortable. Restaurant and beer garden were very good. Breakfast buffet was one of the best we've had. Main bathroom needs a better, more private door (this was the attic family room). Extra pillows and better quality pillows in room. Host was gone after we checked in so we were unable to ask for extras.
It is a beautiful building, old-style "half-timber" (vakwerk, Fachwerk), nicely decorated and clean. The staff is really friendly and helps without being asked. The view from the (3rd floor) room is excellent. Breakfast is good, but could have a bit more variation. In front of the hotel is a so-called winegarden (Weingarten) which is very romantic. Parking a car is easy in front of and around the hotel. No elevator and rather narrow stairs, a bit difficult for those with walking problems. The bed in our 3d floor room was too narrow and too small for us (two tall people, both over 1,90 meter). The only internet connection is one single ethernet connection in the dining room (so: no wifi). No airco, so during the heat spell it was as hot inside as outside, and oh it was hot.
it was very clean,ellegant ,the staff was nice and helpful
Sentral beliggenhet- gangavstand fra jernbane og til hovedgaten "Planken". Meget hyggelig betjening, god mat og utmerket service. Jeg bor der hver gang jeg er i Mannheim og trives veldig god der.Hotellet er godt vedlikeholdt, og renhetsstandarden er meget god. Nei