My unexpectedly early check in was accomodated nicely Nothing. Everything was okay.
Great location, whole new object.
Location close to city center easy access from autobahn The lack of onsite parking is a severe handicap not helped by confusingly signed public parking
Everything was great
Staff was very courteous, friendly and helpful.
Very helpful and friendly staff. Room very well equipped. Very clean hotel. Requested non-smoking room at booking but was put into a smoking room. Much to our disgust. Service at breakfast not as good as in some other hotels.
Lovely restaurant with excellent food and service. Rooms were very nice. Rooms were very warm the first night so difficult to sleep
I hope to came to germanty and stay a gine in this hotel
Location Air conditioning not working
The employees and facility. Josaphine at the reception desk is wonderful. Everything was super
Staff, Great attention to all my requests, especially Karina from the restaurant, excellent attention and kindness to speak in my lenguage (spanish). Small tv.
Gym was not really a gym, pool was very small.
Modern and nice hotel, good location! Nice staff, good value for money!
The location was great to get to the centrum, staff was friendly and the hotel was very clean. Food not available on the weekends and no room service or fridge in the room.
Early Bird price, free computer to use It would have been nice to have public transit information sent with confirmation, e.g., taking train from Frankfurt airport disembarking in Mannheim at the Hauptbahnhof stop and tram directions from Hauptbahnhof to the hotel, including tram multi-use ticket fares.
The cleanliness, location and comfort of bed I did not like the clear bathroom door. Not enough privacy for use.
the facilities, the shower in particular...
The hotel was new, so the interior was modern too. I like that. One of my reasons to choose for Mercure Hotel mannheim am Rathaus. The temperature of the shower was fluctuating a lot. Then cold, then hot. Although I knew that there was no bath in the room, I always like to have a bath instead of only a shower. Censurship on the internetcomputer is something I canNOT appreciate. I could not visit some gay orientated sites. I do not like that at all that Mercure decides what is appropiate to see on the internet or not. I felt discriminated by that!
breakfast was great parking at extra payment 12 euro, bed little bit too soft
This was our second stay at a well run hotel in a central position that is perfect for both sightseers and those who have business in the city area. On both occasions we have been troubled by overheating of the hotel in quite mild weather. It seems silly, and wasteful, to have to use the room air conditioner to counter the central heating, which we have found particularly overpowering in hallways. Breakfast is expensive at 15E when you cannot put it on the office expense account. Better to eat out.
I loved this hotel, modern big clean rooms, excellent breakfast, excellent value. After staying in some hotels in e.g. Denmark that were double the price and half as good, I really enjoyed this place. Only snag - a bit far from the train station. But this hotel is great.
The welcoming was good and the hotel very clean. Decoration was nice. Very good situation in the city. I had to wait so long for check in, the door of the bathroom was transparent and the room very small for the price I pay. Unfortunately they had to work at 10 am very close to my room and so I left earlier than I thought because the noise was impossible to stand!
IT's comfortable, just around the corner from the Railway Station, at the same town the locations is queit and safe. The rooms are very beautiful and clean. The price is high, but it doesn't include breakfast
Centrally located. It is little bit below value for the rate. It should be cheaper.
Efficient. Nice lunch in garden. Wake up call on time!
Quiet and efficient in a great location
external sportsfacilities and free wifi no decent wifi reception in room
food and staff view from window - but could not be helped...
The room was splinded and very big (Plenty of space). The hotel in general have a good design an nice layout. The breakfast was not worth the money (17 € p.P). It was basic and you could have a much better breakfast with less money.
Large rooms, comfortable beds, clean and nice staff Dated decor, old TV, and breakfast wasn't great for the price
This hotel like most in Mannheim is overpriced. A good base for the city centre. Arrived on Sunday evening to be told that the restaurant is not open.
outdated design, paid wireless internet that then didn't function, no towels in the fitness area, no possibility to iron shirts after 22.00 (ironing room was locked)
The staff was friendly and helpful. The room was clean and comfortable and no city traffic noise was heard in the room.
The dinners were superb, and the waiter was just great with a wonderful sense of humour. His wine suggestions were very good.Should the opportunity arise, we would certainly stay there again.Thank you for a very pleasant stay.
Sentral, beliggenhet. Bra omtale. Skulle brukes mest for å ha et sted å sove. Dyr frokost. Litt trangt rom. Dårlig Tv forhold
Sentral beliggenhet, rolig værelse ut mot bakgården. Inkludere morgenmat i totalprisen
Sentralt, enkelt og greit Det er klart at "komfort og standard" kunne vært mye høyere.
room is big enough; the staff are friendly and helpful. The public transporation is not so easy to access from the hotel to the other parts of Mannheim.
Poor quality of the equipment in the room/bathroom. Problems with the internet connection.
The breakfast buffet is nice and was included in the room price. It's right at the edge of the town centre, so handy for getting in and out. Rooms are OK, but a little old. No airco and opening the window is very noisy as it's on a busy street.
The staff was very helpful. The breakfast was great.
one receptionist was quite rude - the rest were nice. Also when asked for a towel and glass at reception, I never received it.
The room was clean and quiet. I had to do some work but the wifi was unreliable and pretty much useless. My wife's wallet got lost in this hotel. We don't know how exactly. We asked at the front desk whether they found it and whether they could contact us when they did, but we got no response whatsoever. The two people at the desk just looked at us. It was very awkward. (I'm German, so this was not a communication issue.)
Free Wireless LAN. Very good breakfast. Big and comfort single room. Friendly and helpful waiter and waitress. Best thing is, there is a electric kettle available in each room, which is widely missing in most hotels in German.
good breakfast, clean room, although small room the curtains could not be closed completely, so there came quite a lot of light through
Staff very friendly & location good Renovations programme ongoing, no advance advise when booking.Paint odour very strong & objectionable.Room allocated not acceptable, sought & got change of room.
friendly staff. price / quality ratio is not in hotel's favour. Dusty room with old furniture. Only stayed there becaure other hotels were overbooked already.
Very good situation, not far from the city center. Lot of restaurants and terrases in the surroundings.Very polite and nice staff and a perfect choice for the breakfast. The car traffic is a little bit too heavy and noisy.
Room was large and comfortable. Restaurant and beer garden were very good. Breakfast buffet was one of the best we've had. Main bathroom needs a better, more private door (this was the attic family room). Extra pillows and better quality pillows in room. Host was gone after we checked in so we were unable to ask for extras.
no lift. uncomfortable stairs
It is a beautiful building, old-style "half-timber" (vakwerk, Fachwerk), nicely decorated and clean. The staff is really friendly and helps without being asked. The view from the (3rd floor) room is excellent. Breakfast is good, but could have a bit more variation. In front of the hotel is a so-called winegarden (Weingarten) which is very romantic. Parking a car is easy in front of and around the hotel. No elevator and rather narrow stairs, a bit difficult for those with walking problems. The bed in our 3d floor room was too narrow and too small for us (two tall people, both over 1,90 meter). The only internet connection is one single ethernet connection in the dining room (so: no wifi). No airco, so during the heat spell it was as hot inside as outside, and oh it was hot.
Central to local tours and family.
it was very clean,ellegant ,the staff was nice and helpful
Sentral beliggenhet- gangavstand fra jernbane og til hovedgaten "Planken". Meget hyggelig betjening, god mat og utmerket service. Jeg bor der hver gang jeg er i Mannheim og trives veldig god der.Hotellet er godt vedlikeholdt, og renhetsstandarden er meget god. Nei