Napoli Hoteller i Agnano

The man at the reception did not speak English. So when I made a call, we could not have a conversation. We had to walk a little bit from the closest metro station but the hotel was good!

Air cond. doesn't work well

Efficiency of staff (e.g. arranging taxis), relatively easy access to public transport. Sparse breakfast selection, intra-hotel noise, shower cubicle in need of upgrade, including partly non-functioning soap dispenser; scarcity of conveniently close restaurants, area unexpectedly dirty (although this cannot be laid at the door of the hotel)

Large room. Nice balcony. Friendly staff. The shower was awful. Literally a standing slot with a curtain and drain. There was no difference between the bathroom floor and the shower floor. Hotel smelt of cigarettes. Wi-Fi was spotty. Bed was very firm.

Nice & clean hotel.Helpful stuff. The hotel is located next to passing train & train station. Therefore noisy & impossible to open windows.

The hotel seemed like quite a lot of money for what you got. It wasn't in a location close to the main attractions, and there weren't any real special services. I paid the same amount for a hotel in Spain and got a lot more for the value. We asked for a non smoking room but there were people smoking in the hall outside our room. The internet was very expensive. 3 euro for an hour. But in general it was clean and very quiet.

Room was clean and spacey. Internet was charged even on web site it says that it is free. One woman on reception was not so friendly and hardly spoke English.

OK

Distance from any amenity.

Position and once the works are finished it will look good. At the moment a lot of work going on, but unavoidable

Unfortunately, we've suffered from mosquitos attack at night. The name of the hotel as externally appears is: "Hotel Delle Terme". The name Charm & Relax does not appear. This can be misleading while searching for the hotel (indeed happened to us).

Very friendly staff. Comfortable rooms. Breakfast service was excellent.

friendliness of staff

At least it was basically clean, and a nice location. Other than that all else was horrible Cleaning, geting more staff, fixing the building beacuse it looks it is falling apart, the awfull breakfast (it was almost nonexisting), the rooms that are small, the tv that has 2 channels, the bathroom that is full if holes, the towels that feel like kitchen towels. It needs a serious renovation, all of it.

Hotel was very close to the Mostra d'Oltremare, which is occasionally used for concerts (as in my case, Laura Pausini). Basic stuff that you need is there, but nothing too fancy. Internet is available, but not in the rooms; and not sure if wi-fi is available to the users, I was directed to the lobby pc. Somewhat larger minibar, so you can cool your own drinks. Larger room with three beds, while I booked a double room, was nice, I like space. Very friendly staff. Breakfast was ok, bit basic, but quite the same as most other hotels I've visited in Italy/France. Paid parking is available just outside the hotel and at the time of my stay (saturday/sunday) plenty of space available at a nice price; also at that time) The room's decoration is very outdated, could use a renovation. Bathroom is quite basic and the shower is quite old (rusty knob, dirty shower curtain). By default there's no clean-my-room/do-not-disturb flyer in the room, perhaps you can get it at the reception. Internet wasn't available in the rooms, but according to the reception guy, they are working on that. Quite difficult to find, even for (Ercolano) local taxi driver. Breakfast was not on the roof, but downstairs.

Service and staff were excellent and very helpful; nice breakfast and clean rooms. The area around the hotel is not nice; it feels a bit unsafe, even for Naples

Nice Hotel, friendly owner. Free car park in front of the hotel, out in the street. It is also possible to park your car inside if asked for and if you return early enough to the hotel. Good value for money if you arrive by car and you want to leave it there while visiting the town. The hotel is very nice but in a quite ugly area, with rubbish in front of the hotel, as usual everywhere in Naples. It is an hour away from town by public transportation (bus + walk + metro).