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location and hospitality
The reception was super. They were willing to help in every way and they were efficient and really charming!
We only stayed for one night but the staff were very helpful from recommending an excellent pizza restaurant to booking a cab for the Airport. The Location could not be better - on a pedestrian street - and although our Room was on the front we never heard any street noise. The Hotel can be a little difficult to find if arriving during siesta time or late in the evening as the entrance door may be shut - however there is a buzzer alongside the door
Perfect location for sightseeing, elegant interior, kind staff. Internet access at the lobby was unstable, not only from my laptop but also from others. We used a internet cafe nearby (2min walk, 10am-8pm).
location difficulty in entering
kindness of staff is hard to believe. excellent location. homely atmosphere.
The location is good, the staff very friendly and helpful.
Tranquility of the building. Kindness of its staff.
location in centre of Naples bar shut by 9.30pm without notice
English-speaking staff. Accommodating and willing to assist. Location. Accommodations were well-appointed, comfortable. Cramped with additional person. Insufficient toiletries (basic soap, toothbrushes).
Staff was very helpfull and friendly. Good location. Balcony in the room was small and view was not good. The hotel is not easy to find
Unique location really inside galleria building. We can see Galleria from hotel room. Easy access from airport by Alibus. Free Wifi at the lobby.
Art and general atmosphere Noise coming from teh Gallery during late night because of football players
The staff were extremely helpful and friendly. They really seemed to want to make my stay in Napoli pleasant. They also made great breakfasts. This hotel is a great value, the rooms are very nicely furnished. I had a little problem with my room's AC but the hotel took care of it quickly with limited inconvenience to me.
intimate,beautiful galleria ,pleasant helpful staff, marvelous location--perhaps the best in naples
Hotel decor spectacular, like living in mini palazzo. Staff wonderfully welcoming, friendly, helpful. Location excellent Nobody in Naples seems aware of its existence. So e.g. taxi drivers all know Galleria Umberto, but don't even know there's a hotel there. Landed there at night, no sign of life, asked residents of apartments in Galleria, but they had no idea either.
The staff was very helpful and kind. They gave us a lot of good adivce and information to visit the city.The rooms wide and comfortable.The breakfast good and tasty with the possibility to choose between salty and sweety things! The location absolutely perfect, at the very centre of the city and above all it has been amazing staying inside a monument, Galleria Umberto. Ask to stay in a room overlooking the Galleria, you can enjoy a really special and unusual view!
The service at this hotel was exeptional. The staff are all extremely friendly and helpful which made our stay a real pleasure. As it is a small hotel, there is a real sense of being a valued guest and not just a room number. Our room was lovely, four poster bed, all very clean and well kept. We'd definitely recommend staying here. The hotel is a little tricky to find once inside the Galleria (there's a small intercom by the wrought iron gates if that helps anyone planning to stay!). We were lucky as our taxi driver showed us where to go but I'm sure if you call the hotel one of the staff would be more than happy to come and find you in the Galleria itself!
the localisation of the hotel was excellent. The hotel is on the 4th floor and you exit in Galleria Umberto, there is few bars and shopping area just downstairs. Even if it rains, you can stay in galleria and make some shopping I didn't like the breakfast, it not looked very fresh and small choice.My room has not the window with view on Galeria, but on the other ugly side.
It's near to the pier that you can take ferries to other places like capri. Close to shopping area too. Nearby restaurant and supermarket. Close to the bus terminal if you want to take the city sightseeing tour.
i was in Napoli more then 10 times and i knew that the location of this hotel is the best for being in the center. And the hotel itself is clean and good as usual Renaissance hotels. there will be always someone from the staff who seems to act impolitely....but i guess its something about italian culture and their emotional expresivness.
helpful staff, cleanliness and silence of our room, excellent location (nearby:bus stop "Citysight" and to airport,good shopping, Nova castle), excellent breafast for Italy.
the location was perfect...the room number 416 terrible....half stars
Its location No
Excellent in the center of town location, very friendly and helpful staff, clean and comfortable and airconditioned room, good breakfast. parking for the car close by for a good price, 15 Euro per day
Good rooms, nicely furnitured and new. Good surrounding, very safe. Very loudly position 24h per day. Sleeping with open window imposible. The rooms were not cleaned at all. Just changing of towels every day. The bath was not cleaned not even once for 4 days.
the AC was on a time basis, it came on at 8 oclock at night which was not a problem except when it did not come on and the room was hot it took several visits to the desk to get it remedied. the service was fair in this respect.
very close to the Alibus stop from the airport only a few minutes walk to the boats for Ischia very close to a lovely evening walk past beautiful old buildings and squares
proximity to ferries to escape from naples pickpockets in piazza municippio, piles of rubbish in the surrounding streets
Location of the hotel, easy to reach the City Centre, the harbour, the railway station. This is the second time I chose your hotel, if I will have the opportunity to come back, I will make then same choice. Not at all.
Service provided by the manager Diverging quality of the rooms. Street side rooms are noisy
Very good hotel in excellent location. Friendly staff, almost everyone speaks English. The rooms are clean and very comfortable. -
The staff is great, location is noisey.
Our best Hotel on travel in Italy. Staff very friendly and helpful. Great room. Excellent location right in the centre. Plenty of tour information. In walking distance to most things and also to public transport. Loved it. Doesn't have parking. However, the location of the Hotel doesn't permit it and the location of the hotel means you don't need your own car.
Hotel staff was really friendly and truly helpful. The room is quite nice, well decorated. Especially if you stay there with kids, I’m sure they will like it. Air-conditioning works well. The location is a little bit difficult to access by car. The outside of the hotel is loud until the middle of the night, but anyhow we could sleep by closing the window.
A great Hotel, very helpfull staff, centraly located, perfect atmosphere, very helpfull and friendly staff. Very clean rooms. A perfect place to enjoy Napels. Ok, you will be awake twice a night because of the closeby church bells, but is authentic part of Napels which one should take for granted.
Very good English speaking staff at the desk, they were helpful and friendly. The location in the alley ways was great fun very urban, and close to restaurants bars and shops. It was also close to the port for boats to Sorrento and Capri.
The hotel is situated is the lively Spanish quartor of Naples and not far from the see. the personel is extremely helpfull and nice in every respect.
I liked the service and helpful staff. The hotel location is excellent. I did not like the factt tha tthe hotel would not accept American Express Travellers cheques, even though in Euros. I did not like seiners served for breakfast.
beautifully renovated recently. prime location. hotel stuff nice and helpful. would love to go back.
Excellent location, spacious room, very helpful hotel staff Breakfast not good quality
Særdeles imøtekommende og hyggelig betjening. Alltid rent, velstelt og ryddig. Lite, intimt frokostrom innbyr til god kommunikasjon mellom hotellets gjester. Sentral beliggenhet med kort gangavstand til den historiske delen av Napoli. Kort avstand til offentlig kommunikasjon.
Fine rom til denne prisen. God beliggenhet i forhold til havn og ferger. Deilig frokost og hyggelig betjening. Ankomsten noe merkelig, med 3 trapper opp (Vi turte ikke ta heisen som virket svært antikvarisk)
Very comfortable and clean accomodation with fresh and funky decor. Excellent location close to the gorgeous Umberto galleria, numerous clothes shops and coffee bars an ideal place to start exploring the charismatic streets of Napoli. Nice breakfast. Staff were helpful and friendly, particularly Jasmine. The Church bells are rather noisy depending on what time you choose to sit on the roof terrace.
the hotel was ideal for us in terms of location,Having spent two days site seeing around Naples, I believe we made an excellent choice
very nice place, beautiful terrace, excellent location for a city tour
The staff is excellent and superfriendly. The location is super: next to the Via Toledo, but very quiet because you stay on the fifth floor. The atmosphere breaths design and relaxation. From our terrace we couls see Mount Vesuvius on the one side and the hill with church on the other! And if you take your breakfast on the communal terrace then you hear the clocks of Santa Brigida right next to you, so what could you ask more? Right...
The hotel staff was great. Nothing.
rooms were nice and clean, balcony view was good; location was great it was close to the historical piazzas and Via chiaia and Via toledo (which were not really that interesting but are 'to see streets' of Napoli) breakfast was poor and they couldnt manage to make hot cafe latte. It was very very difficult to find the hotel by car, there was absolutely no signs for the hotel on the streets. Because of one way streets, we had to park and walk to the hotel; even then, at the door of the hotel there was no label. The friendly coffee place was kind enough to walk us to the hotel and show the elevator inside the building. Only in the elevator, 5th floor said the name of the hotel! The reception was on the fifth floor so it looked like someone'e flat to us.
A clean, fresh, trendy hotel at a very could location.The staff was very friendly and they have a very good list with restaurants. The english language of the staff could be better.
Great location steps away from Via Chiaia and Toledo, close to the Beverello port and Centro historico.
I enjoyed the designer atmosphere of my room. I liked my balcony. The breakfast was great...they have a panini maker! The complimentary cappicino was very good. I needed laundry done and they rushed it for me. The bed was very firm. I prefer a softer bed.
design of the rooms location airconditioning style nice bathroom needed to check-out very sharply and were reminded about this 30 min prior the check-out