I liked the place, its really nice. the staff at night are not too friendly i guess..breakfast was not included so they made me pay for it
Everything is outdated . Customer service is the worst Customer service , Bath rooms , No towels , Breakfast included but still you have to pay for it .
Very bad customer service...we had 1 person before us being help for check in....and we waited at least 1hour!!!!!! Very hot in the hotel....very bad air conditioning in the room. Will not go back there for sure
nice pool and hotel environment, rooms are acceptable nice. extremely poor service and bad food in the restaurant. Hotel is far outside and shuttles are at unsuitable times (6pm / 9pm). I would consider this hotel as a 4 star in terms of environment and 2 star for the food and the service. You are not allowed to bring food and drinks from outside but the restaurant is very expensive (i.e. coce 3€ and 1l Water 3€). Most of the guests i have spoken to, were not satisfied with the service too, i would never book this hotel again.
Room is nice Pool is not heated enough we were not able to use the pool and the one which is covered is 15 euros the access ! and rates for hammam, spa are really too much expensive , rates like in Europe... Breakfast is basic and the staff is not acting professional, especially at the reception whare they are not smiling, wearing boots and uniforms sometimes too small. It looks really 2 star hotel.Only the housekeeper was acting professional when I told her that somebody had drunk my sprite in the minibar...it was replaced and apologies were given.We took also the shuttle to go to Marrakech. It left at 7.00pm and was supposed to come back to the hotel leaving at 9.00 pm from Marrakech but the driver told us 8.15 pm .taxi cost to come back 200dhs !
The gommage at the spa was ok ! Very disapointed.. poor food and service/pool was ok not a 5 star hotel
It was quiet and relaxing, a nice break from the hustle and bustle of the medina. The website stated that the hotel had wi-fi throughout, which it didn't. Wi-fi was only useable in the public areas which was annoying.
The hotel was very quiet, calm and relaxing. The kids particularly enjoyed playing in the pool and on the pool table. It lacks other activities for children or a play area. Not enough activities for the children. Room service too expensive. Shuttle service to the city needs to be improved. They advertised free airport transfer but was not picked until 2 hours after we came out of the airport. I had to make several phonecalls and then the minibus had no air con and it broke down on the way to the hotel. Staff also overcharged us on the last day. Staff need to inform people about the other facilities at the hotel.
Staff in reception area were rude. Housekeeping not very good, they do not change the towels, they just refold them and put them back, food is the same it doesn't change.
The room was good - great design and big bathroom for us as a family. Also liked the bed areas around the pool. No entertainment, boring in the evening, one of restaurants and also 2 bars were closed. Not enough communication - on booking the hotel it mentioned a kids club we saw nothing about this, also a free Hamman I had to ask for this it was not offered. There was no information in the room concerning the hotels facilities and nothing was in written in English. A can ok coke and a large bottle of water was almost £3.00 and they cannot cash your travellers cheques in the hotel you have to do this in centre of Marrakech.
Was a very relaxing place to go. Ideal for couples but also facilitate well for children. Felt slightly mislead by the rom being advertised as 'Atlas Mountains view' but as we were on ground floor we couldn't see them. Twin room is 2 single beds together.
Service, god roomservice, bra fasiliteter ved svommebassenget, god mat, hyggelig betjening, kjempebra airconditon Nattevakten ved inngangen var noen ganger uhoflig nar han skulle undersoke om man bor pa hotellet eller ikke ved tilbakekomst til rommet paa natten, et kurs i hvordan man behandler europeiske gjester og ikke mistenkeliggjor men spor hoflig.
Rent, hyggelig og serviceinnstilt personale, god mat, deilig med svømmebasseng i varmen. Flere solstoler ved svømmebassenget
Store, hyggelige rom, bra utsikt fra rommene. Stor, deilig park. Balkongdøren lot seg ikke låse, Til tross for mange forsøk klarte ikke hotellet å reparere den. Burde ha kontakt med håndverkere som kunne ha fikset dette.
Stort og flott uteområde/hageanlegg. Bra beliggenhet i nærheten av et par virkelig gode restauranter. Vi spiste en kveld på hotellets hoved restaurant, og det fristet ikke til gjentakelse. Frokosten kan også med fordel forbedres.
At hotellet ligger med rommene inn mot parken, stille og avslappende med svømmebasseng. At hotellet hadde hatt nok kopper og bestikk til frokost (bedre kapasitet) når hotellet er fullt.
Rommet var fint og med utsikt over bassengområdet. Flott frokostbuffe! Nytt svømmebasseng, men belegget har begynt å gå i oppløsning. Hotellet var nesten tomt og vi ønsket å beholde rommet noen timer lengre ved check out da vi hadde med et lite barn. Fikk kontant nei av en dame i resepsjonen. Heldigvis spurte vi en annen person litt senere som sa No Problem, men da var allerede inntrykket ødelagt. Egentlig et ganske stort og upersonlig hotell.
Basseng/parkanlegget, spa avdelingen, god mat
Alt, beste hotellet jeg har bodd på i Marokko Ingen
Bra standard på rom. Svært gode bademuligheter i basseng. Et lite stykke å gå til bykjernen, men det var egentlig bra for en var da utenfor støy og mas. Litt for langt til alternative spisesteder. Hotellets priser på mat og drikke var svært høye sammenlignet med ellers i byen.
Ett avslappende sted. Vi hadde store rom med bra beliggenhet.
Hyggelig og høflig betjening. God mat og drikke. Annonsert med shuttle til/fra flyplass, men dette var ikke tilfelle.
The staff was really nice and welcoming. Provided us with a lot of Information about the area and what to see. The room was really nice and we had 2 entrances, one of them leading to the rooftop terrace. safe was simple to operate. Excellent location and easy to get back to the riad without getting lost. The bathroom was a bit small. The room size was perfect although getting around the edge of the bed was tight but it wasn't that bad. the breakfast was a definite miss. We didn't enjoy much of it. Maybe if we went down earlier, it would have tasted fresher or just better. Or maybe not
the location in the historical part of Marrakech and the atmosphere of the traditional old house in the hotel
Quiet, excellent staff, good attention to detail, lovely roof terraces, central location Shower too small, toilet difficult to stand up at
Very good location, personnel very friendly and helpful (with good English), wonderful atmosphere All was really good
The manager came to meet us outside the medina and showed us where to park our car, very helpful! Our room was ready, nice and very well cared of (rose petals on our beds and bottled water on the night-stand). They prepared for us a very nice dinner on the terrace, candlelight and everything to make it unforgettable...
It was within walking distance of most of Marrakech's attractions They could have better directions on how to find them, it took 45 minutes on foot with luggage and the help of some very kind locals to find them.
Very good ++++++++++++
Excellent amenities. Very friendly and helpful staff Signage to get there not very visible
Very good location, very close to the medina square. Staff was excellent. the room was very small with no tv
Nice pool Horrible staff. Rude, could not provide basic info (I.e. How to ship a package). They will also try to get you to pay cash in the bars/restaurants. I fell for it once and the waiter pocketed the cash and billed it to my room--he even added a healthy tip to the room charge! Unbelievable.
Didn't like anyhing about this hotel/ this place shouldn't be called hotel,it's apartment residential. The room was dusty, furniture was old, stand up shower was awfully small, showerhead was pooring toward the wall. Towels were rough like pool towels, shouldn't advertise 4 stars, this hotel/ apartment resistance shoukd be 2 stars. The pool was too crowded, expect to pay city tax for each person staying. The elevator jorks you feel like you going to grt stuck in it.
I was not feeling comfy anyways so i can't recall a simple think i liked about it. The hotel doesn't match the 4 stars. Rooms dusty and not clean. Furniture old and npt highly maintained
This time I stayed in Essaadi hotel, not the palace, for four night in March and i found it very good as always because i satay in this hotel when ever i visit Marrackech but i also stay in other hotels in the city. The location of Essaadi is very good if you do not like isolation from the city actions. The best in Essaadi, in my opinion, is the walk path that connect the hotel to the palace its more than 700 m long full of varieties of citrus, palm, olive, pomegranate trees. I usually take a walk on the path, in the morning before breakfast where the smell of orange blossom fill the srrounding. Breakfast improved a lot with many varieties and good preparation. Staff were very friendly and happy to help but need appreciation. Restaurant , i tried grilled seabass For dinner and it was very good but slow service though. I found The pool was heated to 26 degrees although i did not use. Room was always cleaned and prepared well and when i asked for some roses in a vase it was put in my room without extra cost. A basket of fruit was in the room when i checked in. The hotel was happy to keep my luggage for couple of days when i travelled away from the city. The new manager is always walking around and talking to the guests. Its good value for money as four star hotel, and i would look forward to stay in this hotel in near future. Wifi is little slow, rug in the room looks old. No tea or coffee machine in room, apparenty in my recent travel this service is no longer availble in hotel in Marrakech.
Close to the main attractions of the city. Quite and nice staff always happy to help.
Its grounds and pool area and its position near to the Medina and rooms Service was a bit erratic in the bars and restaurant
Very comfortable hotel and nice place for relaxing and chilling out The staff at the terrace bar where they only serve drinks were a bit slow
everything was excellent
The swimming pool area, spa, really comfortable beds and location. The service (with the exception of housekeeping, the spa and some of the staff at the swimming pool restaurant) was awful. There were a lot of staff, but most did very little. There was little, if no service, around the pool area, the bar staff were terrible (they practically ignored you), and the reception staff were arrogant. The prices of food and drinks were ridiculous, especially given the poor service. As a result we kept orders in the hotel down to the staff. I've stayed at many 5 star hotels, and to be honest I could run this one better than the existing management, despite having no hospitality management experience.
friendly staff and great breakfast! We had difficulty alternating between the bath and shower taps, i.e. the 'button' was not easy to operate - took nearly 10 minutes. also, we were not given any info about breakfast when we checked in, and had to call reception.
Great location though 800m from the medina may be generous. Best thing was the pool with stunning giant beds to sunbathe and lounge on. Nice clean rooms. Rather pricey hotel prices. €5+ for half a pint and the first (and only) night I had room service I found out the sandwiches were around €25. We went in November which is not busy yet it still wasn’t easy to get served by the pool despite there being more staff than guests. I was annoyed they charged for certain things in the gym, when you are staying at a (not cheap) 5* I don’t expect silly add-ons like that.
Excellent staff, very welcoming and helpful, excellent breakfast, very good room service with amazing presentation. Good location, secure, relaxing. Not many people can speak english, mostly french and arabic. The beds were quite hard and the swimming pool was very shallow.
We found many members of staff extremely courteous and helpful. The amenities were excellent, but I feel if you are staying in such a hotel the spa should be accessible without additional cost. The breakfast was copious and delicious, with friendly helpful staff who served coffee and tea in record time. The pool area was well organised, and the pool temperature, though quite "fresh" was perfect. One or two more senior staff members were impolite in the extreme. This I had been warned about and was disappointed that it still existed, because it undermines the enormous effort made by the rest of the very endearing employees. However one has to imagine that all the guests are not perfect "angels" either!!!
good breakfast room is basic and toilet very small ,television very old,