Rommet var fint og med utsikt over bassengområdet. Flott frokostbuffe! Nytt svømmebasseng, men belegget har begynt å gå i oppløsning. Hotellet var nesten tomt og vi ønsket å beholde rommet noen timer lengre ved check out da vi hadde med et lite barn. Fikk kontant nei av en dame i resepsjonen. Heldigvis spurte vi en annen person litt senere som sa No Problem, men da var allerede inntrykket ødelagt. Egentlig et ganske stort og upersonlig hotell.
The room was good - great design and big bathroom for us as a family. Also liked the bed areas around the pool. No entertainment, boring in the evening, one of restaurants and also 2 bars were closed. Not enough communication - on booking the hotel it mentioned a kids club we saw nothing about this, also a free Hamman I had to ask for this it was not offered. There was no information in the room concerning the hotels facilities and nothing was in written in English. A can ok coke and a large bottle of water was almost £3.00 and they cannot cash your travellers cheques in the hotel you have to do this in centre of Marrakech.
Staff in reception area were rude. Housekeeping not very good, they do not change the towels, they just refold them and put them back, food is the same it doesn't change.
nice pool and hotel environment, rooms are acceptable nice. extremely poor service and bad food in the restaurant. Hotel is far outside and shuttles are at unsuitable times (6pm / 9pm). I would consider this hotel as a 4 star in terms of environment and 2 star for the food and the service. You are not allowed to bring food and drinks from outside but the restaurant is very expensive (i.e. coce 3€ and 1l Water 3€). Most of the guests i have spoken to, were not satisfied with the service too, i would never book this hotel again.
The hotel was very quiet, calm and relaxing. The kids particularly enjoyed playing in the pool and on the pool table. It lacks other activities for children or a play area. Not enough activities for the children. Room service too expensive. Shuttle service to the city needs to be improved. They advertised free airport transfer but was not picked until 2 hours after we came out of the airport. I had to make several phonecalls and then the minibus had no air con and it broke down on the way to the hotel. Staff also overcharged us on the last day. Staff need to inform people about the other facilities at the hotel.
Room is nice Pool is not heated enough we were not able to use the pool and the one which is covered is 15 euros the access ! and rates for hammam, spa are really too much expensive , rates like in Europe... Breakfast is basic and the staff is not acting professional, especially at the reception whare they are not smiling, wearing boots and uniforms sometimes too small. It looks really 2 star hotel.Only the housekeeper was acting professional when I told her that somebody had drunk my sprite in the minibar...it was replaced and apologies were given.We took also the shuttle to go to Marrakech. It left at 7.00pm and was supposed to come back to the hotel leaving at 9.00 pm from Marrakech but the driver told us 8.15 pm .taxi cost to come back 200dhs !
The gommage at the spa was ok ! Very disapointed.. poor food and service/pool was ok not a 5 star hotel
It was quiet and relaxing, a nice break from the hustle and bustle of the medina. The website stated that the hotel had wi-fi throughout, which it didn't. Wi-fi was only useable in the public areas which was annoying.
Was a very relaxing place to go. Ideal for couples but also facilitate well for children. Felt slightly mislead by the rom being advertised as 'Atlas Mountains view' but as we were on ground floor we couldn't see them. Twin room is 2 single beds together.
Awful Room was supposed to be pool view but turned out to be no view. Booking.com told me to solve it with the hotel who did not do anything. Booking.com rate was 30 euros more expensive than normal rate of the hotel.
The nice and calm atmosfire in the room and at the pool. We were not informed abot the spa and tha was included to the guests. So we missed to visit the spa.
Resort was very quiet and peaceful A little too far from Marrakech
all round quality of the hotel was first class none at all
The hotel is very luxurious at such good value. Very clean and well maintained daily. Perfect place to stay for golf/activities or just relaxing. A tour of the grounds would have been nice as the grounds were quite large (finding the different restaurants/facilities). Also perhaps a guide in the room to Marrakech/nearby activities. We asked the staff about dune buggying and he was able to tell us a little about it but I would've preferred to see some leaflets/guide with info/prices/times.
Very extensive grounds The food was very overpriced and it was somewhat worn
Very nice rooms, luxury.. No internet at night time, bad smell at night in the rooms from aircontition. No very close to the town.
Very luxirous stay all staff very effiecient and friendly a bit tooo big
Many bars and restaurants, great pool and spa. Staff was very slow, hardly any other guests in bars and restaurants.
Practical distance away from Madina. Drinks in bar and food in restaraunt costly.
Nice staff and lovely location Old building . Rooms need completely renovation but it's okay
Nice gardens and excellent room service and cleanliness. Excessive prices for certain services (restaurant, mini-bar, etc.)
Friendly staff - information Concinerge but the hotel is now in need of renovaion of which the painting and some of the upgrades (disturbed for three afternoons) started whilst we were there Manager told us that no work was being undertaken however three members of his staff were banging in the room next door - he then agreed that some light work was being carried out and offered us champagne - we dont drink and just wanted some peace and quiet
i liked the garden and the location of the hotel i didn't like the room, the beds are unconfortable and the rooms quiet old, the bar terrasse is too small
The Pool Staff not very friendly. No poolside service. The first room we were put into smelled of smoke. They did change our room over, however, this one still had a faint smell of smoke in it as well. Had to ask 2 times for toilet paper. Just not on the ball for a big hotel chain.
Location and room (we were given a free upgrade) Can of coke was £2!! Also as well as the City Tax the hotel also put there own tax on top of the bill at £1.50 per day.
The garden and the swimming pool are very nice and excellently maintained The rooms should be refurbished, especially taking into account the price charged by the hotel. They do not correspond the usual Meridien status
Cuisine, garden,helpful staff, comfortable bed. swimming pool Room was too dark
This is a charming oasis amidst the chaos that is Marrakech
The food was good in the evenings and nice grounds The room was small and dark and seemed over priced
Staff always cheerful and helpful; ambience pleasurably exotic but comfortable Food, though well-cooked, tended to be a touch slow in arriving but not to a disagreeable extent - after all the general ethos was that of unhurried leisure, proper for a holiday.
good service non extistant business center
The hotel welcomed us warmly to what was a haven of calm and relaxation. The central gardens are charming and well maintained; the food excellent although a little expensive as were the drinks. Staff were helpful and friendly but information about the city and things to do and see a little scarce. The bathroom was very basic and not up to the standard of the rest of the hotel. The bedroom had very limited storage, no drawer space at all so we found ourselves living out of our suitcases.
the hotel is both beautiful and relaxing. the staff are very well trained, and friendly. it is a place you are happy to come back to after a day out. the pool is very well sited, and not visually intrusive. the grounds are very well lit.
Delightful hotel that was a haven in bustling Marrakech. A wonderful swimming pool set amid orange trees was a welcome retreat after the busy streets. A delicious breakfast was served on a tree filled, shady terrace. The rooms were beautifully decorated and bathrooms equipped with very good products that were available in the hotel shop. A convenient location too. The staff were very helpful and charming, but could have been more knowledgable in recommending restaurants
Great hotel in the Medina, good location. Beautifully decorated and large rooms with terrace. Pool and the garden are nice. Staff is very friendly, helpful and service minded and will make sure your stay is comfortable. Spa treatments are highly recommendable. One minor comment is that there could be some bees during the breakfast.
The enclosed gardens were lovely and we had a large, pleasant room. The bathroom was awful - there was black mould around the bath and the walls were stained. The toilet seat had a broken hinge which had black dirt in it - but they did throw rose petals in the bowl!. Otherwise the room was good. The service at breakfast was very poor - I had to ask a waiter three times for some butter and milk, and if you had breakfast late, there were things missing from the buffet.
Location excellent, close to centre, good cafes, restaurants and other hotels very close by. Room clean and modern. Free wifi and films was bonus Breakfast limited, reception staff sometimes not the most helpful, no trips, city maps or foreign exchange but available at nearby hotels especially sofitel which is part of the same accor group.
It is clean and the staff are knowledgeable, accommodating and helpful. Breakfast was excellent. Location is convenient for hop on hop off. Very close to Jemaa Al Fin where tourists visit and shop. We felt safe at the hotel. In a place like Morocco, safety should be a paramount concern. In comparison to Ibis Hotel at Casablanca, where we also stayed and where staff takes advantage of tourists instead of helping them, Suitehotel Marrakech is a haven. Nothing.
very well located hotel. Clean room and good breakfast. Free parking is nive for visitors coming to Marrakech by car. Family suit too small. Poor Internet connection.
The desk staff immediately found interconnecting suites for our family, although our online booking had not been received by them. Breakfast timing until 11 am was very good. The rooms were very comfortable and our teenagers enjoyed the 'suitebox'. The location was great, within walking distance of both old and new Marrakech, and good restaurants nearby. The open-top sightseeing bus stopped outside and it was easy to get a taxi to the airport on leaving. There was no noise, however, and although we did not avail of the swimming pool due to the weather the pool area looked very pleasant. We would definitely recommend this hotel.
Fantastic staff that were helpful and efficient! Wonderful facility! None
The Hotel is excellent value for money. Very clean and well equipped. The breakfast has a brilliant selection. I would recommend this hotel as a good base in Marrakech.
The location of the hotel and the mini kitchen was very good. No information about Marrakesh and the staff gave conflicitng information.
Good friendly staff, location,& rooms Breakfast in the morning not cooked in the hotel, everyyhing come in packed, cold buffet, no hotbreakfast, idid not like this if they had inhouse kitchen wouldhave been good
good location, nice view from room, space in the room the receptionist: minimum services and minimum kindness, no map from the city, no information about restaurants whikle very close to the hotel, they were excellent choices, not very pleasant, free movies on TV not working during 2 days,
Web site showing 4stars hotel, it was a 3 stars hotel only!!! Breakfast my god Horrible
Great location though 800m from the medina may be generous. Best thing was the pool with stunning giant beds to sunbathe and lounge on. Nice clean rooms. Rather pricey hotel prices. €5+ for half a pint and the first (and only) night I had room service I found out the sandwiches were around €25. We went in November which is not busy yet it still wasn’t easy to get served by the pool despite there being more staff than guests. I was annoyed they charged for certain things in the gym, when you are staying at a (not cheap) 5* I don’t expect silly add-ons like that.
friendly staff and great breakfast! We had difficulty alternating between the bath and shower taps, i.e. the 'button' was not easy to operate - took nearly 10 minutes. also, we were not given any info about breakfast when we checked in, and had to call reception.
everything was excellent
good breakfast room is basic and toilet very small ,television very old,
Very comfortable hotel and nice place for relaxing and chilling out The staff at the terrace bar where they only serve drinks were a bit slow
The swimming pool area, spa, really comfortable beds and location. The service (with the exception of housekeeping, the spa and some of the staff at the swimming pool restaurant) was awful. There were a lot of staff, but most did very little. There was little, if no service, around the pool area, the bar staff were terrible (they practically ignored you), and the reception staff were arrogant. The prices of food and drinks were ridiculous, especially given the poor service. As a result we kept orders in the hotel down to the staff. I've stayed at many 5 star hotels, and to be honest I could run this one better than the existing management, despite having no hospitality management experience.
Its grounds and pool area and its position near to the Medina and rooms Service was a bit erratic in the bars and restaurant
Excellent staff, very welcoming and helpful, excellent breakfast, very good room service with amazing presentation. Good location, secure, relaxing. Not many people can speak english, mostly french and arabic. The beds were quite hard and the swimming pool was very shallow.
We found many members of staff extremely courteous and helpful. The amenities were excellent, but I feel if you are staying in such a hotel the spa should be accessible without additional cost. The breakfast was copious and delicious, with friendly helpful staff who served coffee and tea in record time. The pool area was well organised, and the pool temperature, though quite "fresh" was perfect. One or two more senior staff members were impolite in the extreme. This I had been warned about and was disappointed that it still existed, because it undermines the enormous effort made by the rest of the very endearing employees. However one has to imagine that all the guests are not perfect "angels" either!!!
The simpathy of the staff, the comfort and the fabulous scent At The hall and the heated pool Noyhing!
Personnel cater for every need. They are efficient, extremely helpful and friendly and it is a dream location. "Big is better!"
Hotel Staff high skilled, room size, cleanliness of the room & bathroom, confort beds, food, relaxing facility There is no handy shower in the toilet, TV's are old not LCD & No DVD, Satelite stations are few
Our complaint about the room was dealt with a free upgrade.Staff are very obliging.Common parts were fine and pool areas very nice. Good Spa. The rooms are very old fashioned. Air conditioning was turned off at the mains despite the very hot weather which made it stuffy and uncomfortable. A hotel in need of investment.The main restaurant (Oranger) lacked professionalism, exemplified by the fact that having been given the wine list, they did not have in stock the first two bottles that we ordered and the 3rd bottle of white wine arrived near the end of our meal at room temperature.
lovely gardens and swimming pool. staff were useless. food was poor. very expensive for drinks, food, spa etc.
Nicely decorated clean rooms. Good location. Nice swimming pool. Greatly over priced food and drinks. Ongoing maintenance/construction around the pool.
I was very impressed with the Junior Suite, the public sections of the hotel, the swimming pool and the friendliness of the staff. The hotel is also idealy situated .
the hotel was stunning, decor, art , facilities and the people very helpful and pleasent. it has exceeded my expections. I was expecting to pay in euro as the price quoted, however the bill came in local currency and that worked out to be a bit dearer . I was disappointed this was not pointed out earlier .
The lobby is amazing big and there is more space than needed which is very good. The pool is huge and the pool area a perfect escape from the hectic life outside the hotel wall. You really need a "normal" world in Marrakech where you can relax... the hotel is also next to the Medina and you only need 10-15 min walk to the big square (food market), and you are right next to the new modern downtown. Service could have been better for a "deluxe" hotel. First of all we had got a confirmation for pick-up service at arrival at the airport - nobody there! It sucks! Then you have to fight with the taxi drivers and pay rip off prices to get to your hotel on your own. We never got compensation for their failur!
Fantastic hotel, best location in Marrakesh right outside the Medina and close to the new center.
The staff were very courteous and always extremely helpful. The breakfast was fantastic, particularly the croissants, morrocan flat pastry bread and crepes. Dinner in the restaurant was also very good, particularly the harira and veal targine.
The pool are was o.k, room reasonable and location reasonable The staff were not 5*, I asked for shower gel 3 times and still received none, reported no hot water for 2 days during my stay and a repair man appeared but nothing was done, therefore we were unable to shower for 3 days. Staff competant in English when we arrived and wanted to sell us a trip but when we complained they wer unable to understand English
I thought it was one of the One and Only Group. It wasn't!! (My mistake) It was very dark in all of the public area's, no tea and coffee or in the room and empty mini bar, slow room service and coffee and food was cold
The breakfast was excellent, the hotel from outside and inside is excellent but the rooms were ok. Toilet not working properly
Et delikat basseng med frodig vegetasjon rundt. Hyggelig romservice-personale og kelnere i restauranten. Fint med suffle-busser, for øvrig helt nødvendig pga beliggenheten. Drosjeutgiftene ville fort overstige hotellutgiftene uten disse. Utstyre leilighetene slik at det faktisk går an å stelle seg selv der. Nå er det bare et tomt skall, med masse skap uten innhold. Det virker på en måte som ledelsen saboterer selve leilighetsideen, slik at man blir nødt til å kjøpe mat i restauranten. Det er jo heller ingen butikker i nærheten. Restauranten har for øvrig så begrenset meny at man blir lei etter kort tid. Det står ikke i stil med den utrolig serviceinstilte betjeningen. Som mange andre har kommentert, er det vanskelig å komme i kontakt med resepsjonen. Man kan heller ikke stole på at de gjør det de lover. Man må derfor prøve å komme i kontakt med dem som faktisk utfører jobben - vaktmesteren eller stuepiken. Alle avtaler om drosje o.l. utnyttes maksimalt til å tjene penger
Absolutt fredelig i begynnelsen av juni. Deilig med basseng for ungene like ved leiligheten, avslappende for alle. Helt ok rom, bra service med gratis shuttlebuss på området, til/fra butikk og til/fra SPA-tilbud på nærliggende hotellområde. Trivelige og trygge omgivelser på området. Vi likte oss veldig godt. Det var litt langt fra sentrum. Taxier stod jo klare, men en liten taxi tar bare tre personer, så en må planlegge litt. Supermarkedet med shuttlebuss til, var ikke det vi nordmenn kaller supermarked, men de hadde et lite utvalg av dagligvarer, nok til at VI klarte å få ordnet oss mat i alle fall.
flotte svommeanlegg aa klubb for barna Service hos personale, bytting av haandkleer, vasking av leilighetene, extra puter laken haandkleer osv,,gratis transport til byen paa kveldstid, kjoleskap som virker, mer service paa kjokkenet, leilighetene bor vere klare fra 1500
Close to the main attractions of the city. Quite and nice staff always happy to help.
This time I stayed in Essaadi hotel, not the palace, for four night in March and i found it very good as always because i satay in this hotel when ever i visit Marrackech but i also stay in other hotels in the city. The location of Essaadi is very good if you do not like isolation from the city actions. The best in Essaadi, in my opinion, is the walk path that connect the hotel to the palace its more than 700 m long full of varieties of citrus, palm, olive, pomegranate trees. I usually take a walk on the path, in the morning before breakfast where the smell of orange blossom fill the srrounding. Breakfast improved a lot with many varieties and good preparation. Staff were very friendly and happy to help but need appreciation. Restaurant , i tried grilled seabass For dinner and it was very good but slow service though. I found The pool was heated to 26 degrees although i did not use. Room was always cleaned and prepared well and when i asked for some roses in a vase it was put in my room without extra cost. A basket of fruit was in the room when i checked in. The hotel was happy to keep my luggage for couple of days when i travelled away from the city. The new manager is always walking around and talking to the guests. Its good value for money as four star hotel, and i would look forward to stay in this hotel in near future. Wifi is little slow, rug in the room looks old. No tea or coffee machine in room, apparenty in my recent travel this service is no longer availble in hotel in Marrakech.
Hyggelig og høflig betjening. God mat og drikke. Annonsert med shuttle til/fra flyplass, men dette var ikke tilfelle.
Basseng/parkanlegget, spa avdelingen, god mat
Alt, beste hotellet jeg har bodd på i Marokko Ingen
Ett avslappende sted. Vi hadde store rom med bra beliggenhet.
Bra standard på rom. Svært gode bademuligheter i basseng. Et lite stykke å gå til bykjernen, men det var egentlig bra for en var da utenfor støy og mas. Litt for langt til alternative spisesteder. Hotellets priser på mat og drikke var svært høye sammenlignet med ellers i byen.
The pool, the staff, the garden, the room. It is a beautiful place to stay and probably our the best of our trip. The price of dinner in the hotel was not clear and turned out to be quite expensive (over £60 for one starter, two chicken main courses & a bottle of water) However, the food was excellent.
The quiet setting and homely atmosphere make this a relaxing place to stay; the staff from the directors to the gardeners were all both helpful and friendly. It would be helpful if themeals were priced so that one knew how much the dish (or the course) cost.
High quality personal service. Great attention to detail. Friendly and helpful staff. Comfortable and quiet. Excellent transportation service included.
Very luxurious decor, good service, great HD tv, good food. They were unable to change some Moroccan money for smaller denominations. They also charged the room using the current euro exchange rate despite our booking confirmation with booking.com stating that we would pay 897 euros for 3 nights plus 3.50 euros pppn tax. We were only overcharged around £20 but felt there was a principle at stake. We complained without success.
One of the best hotels we've ever stayed in. Truly recommended.
Flott beliggenhet i forhold til shopping og spisesteder.Fint basengområde. Romrengjøring prosedyrene kan forbedres. Når i kom fra poolområdet i 15 tiden måtte vi ofte vente pga de holdt på med rengjøring.Håndklene ble utlevert senere og flere ganger måtte vi spørre etter dem vi vill jo elvfølgelig dusje etter klorbading i baseng, det var ikke alltid vi fikk utlevert måtte vente til senere.
Grei avstand til makedene i bysentrum. Må dog gå rundt 15-20 min. for å komme frem. Ellers ta taxi (aldri betal mer enn 40 dirhams). Rommene er gode og sengene er store, ca. 120 cm bred. Alt i alt en god opplevelse for en rimelig penge. Rommene var noe slitt, men ikke så slitt som en kunne tro basert på tidligere anmeldelser. Og, igjen... personalet er trege med å levere nye håndklær. Et godt tips, ta med eget når en skal bare i svømmebassenget. Nye håndklær kommer ikke inn på rommet før 3-4 tiden på ettermiddagen.
Rommelige værelser, gode senger, stort bad med god hylleplass, separat toalett, bra renhold liten variasjon på de forskjellige restauranter og bare buffet i hovedrestauranten