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Most of all I have to say that one of the employees at the reception , anonieta la saviero, I guess, was one the best person that I found in a hotel!! She went out of her way to help and she was formidable in dealing with one problem that I encountered with a ticket reservation!! Firm , yet polite, and never letting go, without proper answer! Sort of person that you would love to work for you ! The boys were not so helpful!!! Left a message for one of my friends arriving , and they only gave much later on, after telling me that she was not there. Even though she was in near by place!
The location, we were on a business trip and getting to the office was easy.
Tempu pedic mattress was great
The staff was very friendly, the rooms were clean and spacious, and we had everything we needed. They charged us for breakfast that was supposed to be included.
no place in close proximity,read walking distance,to eat.many in a short drive
Quiet, clean, nicely appointed, comfortable. Breakfast not included.
The rooms were very spacious and it was a nice surprise to have breakfast included. None.
The breakfast at Savoy Suites was wholesome and delicious. The rooms were spacious and the in room facilities were excellent.
The rooms were in need of redecorating, and curtains, bed throws Etc. were dirty. Several items did not work properly until we requested repairs.
onsite restaurant, hotel staff booked a suite but room was just a regular traditional room with 2 beds and an armchair. Expected a separate kitchen and living room sitting area
Friendly staff, good service, clean room as expected no
Close to subway station. Shower wasn't working properly. The other guest in room next door was listening to music almost whole night so we could not sleep. I wanted to switch the room but it was not possible.
The security of the facility, the price for a room that turned out to be a suite, the convenient location - near the metro and in a neighborhood with a choice of restaurants The hotel needs soundproofing or guests who can speak quietly in the hallways and better coffee and tea in the room
Comfortable bed, good wireless connection, closeness to Metro. No stoppers in lavatory or bathtub and no help from staff about obtaining one. Price was higher than I anticipated:I did not get rate my friends did.
The free internet access Yes, the front desk staff was rude.
Clean room with very good facility Nothing
Only 1/2 mile from Metro station, which made it very convenient to get to everything we wanted to see. Housekeeping was inadequate - ice bucket and coffee maker not emptied and cleaned daily; iron and ironing board did not work well.
Wi-fi access in the hotel room
Location for touring Room was small with NO easy chair for relaxing watching TV
Good room, near a metro station stop.
Convient location for my business. Friendly staff. Attentive. Should have had a chair in the room besides the swivel desk chair. Wireless connection was usable but bad.
It's a great location. Near metro and plenty of great places to eat. Walls are paper thin. Had very noisy neighbors. Called staff but did not help.
Very little Terrible customer service
Close to where I needed to be. Good amenities on site. Bed was comfortable, not luxurious, but fine for a night or two. Price was great, I assume marked down for slower holiday time while there was no business travel.
Staff was extremely helpful and friendly. The room was kept very clean and the facility is in a mall with restaurants, drug stores and specialty shops. There is a Metro Station (subway) in the basement of the mall, making it convenient to downtown and the historical district. Parking is well organized and convenient. The business center allowed us to easily check our e-mails. They had received damage from a storm a few weeks back, and no one told us this when we made our reservation. There was no change in the rate for the inconvenience.
Nice hotel. Very convenient for sight-seeing in D.C. due to the Metro stop. Also convienient was the pharmacy and Starbucks in the mall and the nearby restaurants. Biggest complaint is that the website says "on-site laundry facilities" - one washer and one dryer was not what we expected and was very inconvenient. People had to wait in line. Also, more variety at breakfast would be great. The same thing everyday got boring.
Nice clean hotel in a nice location with great views Nothing
Great room, friendly and helpful staff. Breakfasts were excellent. Location of the hotel was perfect.
The hotel and its facilities were excellent; I was on a business trip and therefore out of the hotel most of the days. I particularly liked having a happy hour on my return. No
The staff was so helpful and friendly. Our server for the breakfast buffet, Riehard was wonderful. He went out of his way to make sure we were happy. the front desk staff was great as well.
Metro station at the hotel, good safety feature. Easy access to DC. Carpets a little shabby.
I went there really stressed and left totally relaxed. And great breakfast bar! The parking is a little bit pricey.
Our family really enjoyed our stay at this hotel. We took the metro to get around the area. It is conveniently located below the hotel and is only 20 minutes to D.C. The location of the hotel is within walking distance to nice restaurants and upscale stores. We felt very safe walking around the area both day and night. The breakfast offered a variety of choices. Our favorite was the omelet made-to-order. The manager's reception every evening was a great way to wind down the day before going out for dinner. Room was lovely and clean. The bed was very comfortable. We will definately stay at this hotel again when we come back to D.C.
The comfort, convenience and ambiance. Nice breakfast and cocktail service. Excellent location. There was nothing not to like about the hotel
Location, friendly staff, great room Elevator broken so needed to take stairs or wait 15 minutes for an elevator. Room service slow. Food not bad/not great. NOt sure what service tax of 22% on room service was. Unsure whether to tip another 20%. We Did!
Everything Too many different elevators (transfers) to get to parking lot.
comfort of bed, quality of bathroom, outstanding free breakfast, afternoon cookies and wine. Attitude of ALL staff. Quick, flexibility of owners. Opportunity to meet owners. Conversation in the morning and evening at the dining room table. Location
I frequently travel to Washington on business and tried this guest house. It is literally across the street from the Metro. It is very clean, very dignified, very quiet, very welcoming, and very relaxing. I will return. I liked everything. Two things that I liked, but others may not like:1) There are no TVs in the rooms or on the premises. There is wi-fi. 2) Room 114 is next to the kitchen. You smell coffee at 6:30, so if you are not a morning person take note.
The staff was lovely and incredibly helpful. The room was clean and homey. The location was great right next to the zoo and the metro.
A/C, breakfast, very convenient location - near our daughter's apartment, National Zoo, busses and Metro, Starbucks; good restaurants within walking distance; nice patio to relax on Weird mattress - too bouncy/soft, towels too thin, carrying suitcases up to third floor, lack of electrical outlets