Phoenix Hoteller i Maryvale

Location

Beds were hard

Parking was close to my window .

Well when I checked in they gave me the run around when I got there . That should of stopped us , but it was the night before Easter and everywhere was booked. So I go to the bank and come back. The attendee at the front told me he had a room upstairs for me for when I get back. I was only gone 15 mins and he gives my room away. I got into my room and there was one set of towels and tow of us so I called to Order more and they asked why I needed them

I got a room here because it was closer to our training center in phoenix my wife was with me because she needs the attention and help she is in bed rest due to a high risk pregnancy ... I called to extened our stay 2 more days because of a change of our schedule so i did so called reception the lady named amanda said i couldnt pay over the phone to call customer service and pre pay and call her back with confirmation to avoid my wife being bothered ... I called pre paid the 2 nights at 9am at 12:15 pm my wife calls she had to go down stairs to be rekeyed when she gets there she is told she has to leave the room because i have to go in person and pay for the room in person i was in training of course i couldnt leave i talked to Amanda again and her response was if i didnt go the room reservation was no good i told her numerous times i was busy and gave her the confirmation number she didnt care so i had to leave my class and take my wife to another hotel she was very sick that afternoon due to the problem that was caused i dont recomend kayak to keep sending your slients to this place unless they change staff members

The ONLY thing I liked was the facility itself.

The staff was beyond awful, as if we were an inconvenience to them and we never asked for anything at all. Simply checked into the room, and checked out the next afternoon, and went to the Holiday Inn down the road. When fist entering the lobby, there was a very upset guest shouting to the girl Amanda at the front desk and her manager a female standing behind her employee and arguing back with the guest. Instead of solving his issue, I watched in disbelief as this guy really wasn't asking for much, and after he gave up on trying you could see the exhaustion on this poor guys face, he kindly asked them for a garbage bag for his laundry they told him to go buy his own. Then on checkout same thing I went down to give them my key and I'm witnessing another guest yelling and police were being called and once again it appeared from what I heard that this man was in the right. He had his family with children and grandma standing outside the building while fighting inside with the staff. At check out I made the obvious comment, and mind you I was not rude or mean about it in Amy way, I even stood up for her at one point when the customer called her a name but anyway, that I've never witnessed so many upset customers in such little time, the manager herself quote on quote said, if you don't lke it there's plenty of hotels in the block to go too, I said wow, that's actually exactly what I'm doing. It was my very first time staying at a Red Roof Inn and definitely the last. I do NOT RECOMMEND THIS HOTEL TOO ANYONE, BUSINESS OR LEISURE. IT WAS AN AWKWARD AND EXTREMELY UNCOMFORTABLE FEELING APPROACHING ANY STAFF MEMBER. They had landscapers outside at the time that I'm sure are not employed by Red Roof Inn and,even those guys while I was loading my car commented on the staff in a negative manner and another guest (African American) outside smoking at that moment, overheard the landscapers and agreed and said he felt as though they judged him but was too tired to even try going anywhere else so he simply stayed there. THEY DO NOT DESERVE YOUR BUSINESS AND,THIS GOES OUT TO ANYONE AND EVERYONE. I am actually writing this wile staying at a motel 6 rigt now as I write this and paying much less, getting treated like I'm cared for and appreciated yet I pre-judged the motel 6 at first.

front desk person was highlight of stay. she was friendly, enthusiastic and very helpful, both checking in and out.

staff seemed indifferent. my wife had a little difficulty with the vending machine and asked for help, staff member looked at her and said, sorry can't help, instructions are self-explanatory, then walked away. toilet had not been cleaned. kind of scary looking guy driving around the parking lot at least 4 times. mentioned it to another staff and was told, oh, it's probably nothing. no breakfast, room seemed quite austere. certainly did not seem worth the price.

Availability. NEar Freeway and Maryvale Stadium

Restaurant was poor. Pool was basically in the parking lot.

We switched hotels to a 4 star at the same price. I was not satisfied with this holiday in at all. They literally had hoses in the hall all day and would not lower the price due to their carpet cleaning inconvenience

Nothing

Drugs infested , bugs. Roaches , fighting

Blood stains. Smelled bad. I will never ever stay here again

Allow me to paint a picture of my check-in and the kind of clientele strolling the motel grounds. A woman, well hydrated on adult bevergaes, complaining about counterfeit bills stumbled out of the office, a man in a haze walked by me asking if I wanted to buy something out of his bookbag, and a dude screaming off his balcony all helped to welcome me for my stay. I got a non-smoking room that smelled like somebody just smoked a whole carton at once without even taking the wrapper off. The rug had about a hundred cigarette burns. Walls, baseboards, and the door were fiiiilthy. There was no remote for the tv and the tv wasn't even plugged in. Probably because there was no outlet available for it, so the cord had to be plugged in across the bathroom sink for it to work (sounds safe, right?). Pulled the cover off the bed and there was some random hair and other dirt on the sheets. Had to actually take a personal blanket and pillow from the car to sleep on. Checked in way too late at night to deal with any switching of rooms. Just wanted to go to sleep and leave as soon as possible in the morning. DO. NOT. STAY. HERE.

The room did not have a telephone or a remote. I was offered drugs while walking to my room.

Price

A/C didn't work. Got maintenance to swap it out. 3 a/c units later finally got 1 that worked. Didn't have a cover and was very loud. TV has volume control set at 50% so you can't hear it over loud a/c unit. Lamps didn't work and ceiling light went out on our way out the door. Drug Dealers and Hookers stay at this place and at least 1 fight between homeless people in the parking lot. At least they didn't charge extra for the Cockroaches staying in the room with us... If you are thinking about staying at this place RUN Don't walk to another place!!!

Next to the 17 freeway which was very convenient. One of the workers was friendly, nice and very helpful

Cockroaches everywhere, even in the rooms. In a bad part of town. The rooms were very small and the place was just dirty when we got there.

Nothing

The hotel is in a horrible area. It is right near the freeway, the train tracks, and a strip club. There was a creepy guy riding his bike in the parking lot at 1am when we arrived. If you have to stay here bring your own pillows. You might as well sleep on a piece of cardboard otherwise. The beds are really uncomfortable. Would not recommend unless absolutely desperate for a cheap stay.

Okay rooms for what they are

Bugs everywhere, you have to pay a $10 fee for the remote to watch tv.