Cancún Hoteller

Fordeler: The service was amazing. Everyone was so friendly. There are a lot of restaurant choices and the food was good. The hotel is large but very spread out making it feel more intimate.

Ulemper: There is no privacy in the bathroom.

Fordeler: The grounds are great. Really liked the setup. People were so nice. Really a great place to visit.

Ulemper: Did NOT like the glass bathroom doors. No privacy.

Fordeler: This was such an incredible resort! I loved every minute. The staff was excellent and friendly, the food was great, the location was amazing. I loved how many lounge chairs they had as we never had to get to the pool early to secure out spots. I can't wait to go back!

Ulemper: I would have loved if they had more of the large bed cabanas. They were amazing, but there were only like 6 and so were taken quickly. But honestly, that's not really a complaint because this place was the best.

Fordeler: Everything about this resort was amazing! The food, staff, location etc! I could go on forever! It is almost like a completely different resort from day to night. During the day there is tons of entertainment around the pool and beach and then at night everyone gets dressed up for a nice dinner.

Ulemper: The only 1 complaint that I have is although the bed is beautiful it's extremely uncomfortable!

Fordeler: You won't be disappointed - beautiful-top of line service - great restaurants- entertainment and more. There is a great atmosphere and the beaches are picturesque. I will be back for sure

Ulemper: Sunscreen too expensive

Fordeler: Everything is clean, tasty, and designed to make the guest happy.

Ulemper: AC was not strong enough in the main restaurants.

Fordeler: The resort was great not a dull moment, beach was beautiful and the rooms were outstanding. Food was pretty great as well, especially the Asian and French restaurants, although, I enjoyed them all. The staff took our stay to the nextt level They know your name, cater to your every whim and genuinely want you to have a good time. The event coordinators we met(Marcos, Luis, Joe and Nestor) made sure there was plenty to do every day if that's what your in to and the bar tenders and drink staff were incredible. Ever was our bar hop and he went above and beyond for us! Love this resort, will most certainly be back!

Ulemper: No real complaints, ran out of sunscreen at the resort was like 28 USD seemed a bit much. The hookahs they offer were a bit dated and was not impressed with their quality.

Fordeler: The staff was excellent!! The whole resort was extremely clean and beautiful!! I will definitely be back!!

Fordeler: Location Service Environment

Ulemper: Food Beds Pillows

Fordeler: Området er flott. Likte virkelig den oppsett. Folk var så hyggelige. Virkelig et flott sted å besøke.

Ulemper: Likte ikke de glass dører. Ikke noe privatliv.

Fordeler: Beautiful place, great pool with beautiful beach as well. Our standard room was more than enough, with great view to the property and the beach. We were on our honeymoon and they welcomed us with ...

Ulemper: I didn't like some restaurants like the american diner and the asian restaurant. I also didn't like that they have dress code for some restaurants.

Fordeler: everything was within the grounds. you didn't need to travel to lookfor places to eat. All inclusive was amazing!!

Ulemper: none!!

Fordeler: This property and their customer service is out of this world. Everyone you encounter will greet you with a smile and it is their #1 priority to make sure you are happy. The resort also has Dolphins ...

Ulemper: I cant think of anything. They have it all!!!

Fordeler: The staff was great.

Ulemper: The operator for tours did a very bad job. Trips are expensive. We bought a trip to Xel-ha and my youngest is 11. He paid half the price but @ entering the park he is a tall kid and make him pay an an...

Fordeler: Appreciated the champagne on arrival. Food at the club lounge was excellent and beautifully displayed. Excellent beer in our Club tower room

Ulemper: Vacation was too short.

Fordeler: Excellent food at all restaurants. Excellent service, beaches, staff service. What a great vacation! Airport transfers included in our Turquoise Tower booking.

Ulemper: Vacation was too short.

Fordeler: We are seasoned travelers and we must say that the service at the Hyatt Ziva was exceptional and made you feel welcomed and special by all staff members! Special recognition to our driver Francisco, ...

Ulemper: Absolutely nothing to complain about...

Fordeler: The hospitality, restaurants, 24 hour room service, pool wasn't crowded, swim up bar was beautiful, music, and excursions HAD A BLAST!

Ulemper: N/A

Fordeler: The scenery, the pools, restaurant, bars, and rooms are great!

Ulemper: Staffs could explain the points of interest on the property better, eg. give a more complete tour, and where has or has not private access. Also, the hotel should let the visitors know in advance to ...

Fordeler: Food was awesome and staff was super friendly and helpful. I loved the hotel!

Fordeler: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.

Fordeler: The staff, property, services, and landscape are amazing

Fordeler: Staff is AMAZING! Best all inclusive ever. Italian restraunt was the best did not care for the french restraunt. Drinks plenty premium ready for you all types made with the best ingredients. Plenty...

Fordeler: This was our first time at Le Blanc and the experience exceeded our expectations. The all-inclusive plan provides solid value in terms of the Food and Beverage offerings. The level of service, ...

Ulemper: Some of the furnishings in the common area and the rooms are a bit tired, however, we understand that Le Blanc will be closed in a few months for a four month renovation which I am sure will address ...

Fordeler: Le Blanc was fantastic!!! I adored every part of this resort! It was by far the most luxurious place we stayed in the Yucatan. The Royal Junior Suite Ocean View with Jetted Tub room was wonderful...

Ulemper: During our relaxation after the massage in the 'relaxation zone', there were other guests taking photos with flash and one person walked through taking video (face time?). We brought this up ...

Fordeler: Everything

Fordeler: Absolutely EVERYTHING!! This hotel goes beyond any expectations someone can dream! This is now my new favorite place!!! After my husband and I got married last year in Hawaii, we wanted to ...

Ulemper: Not one thing!

Fordeler: delicious food, good service!

Fordeler: Everything was amazing from the staff to the facility to the closets to the food!! Nicest place I have ever stayed!

Fordeler: Fantastic setting, wonderful food, amazing service, particularly our Major Domo Hugo.

Fordeler: service was the best i've seen in my life thorough the hotel. There was people bringing drinks / snacks to us on the beach / swimming pool in a timely fashion. We could use an app to order...

Ulemper: The only thing i would add is that we paid for ocean side view and as we were given the ground floor the view wasn't as good as we expected to be. Ask for a higher floor.

Fordeler: Service provided by resort staff was outstanding. Everyone was friendly and focused on making sure we had everything we needed to have a wonderful time. Butler service provided was amazingly helpful ...

Ulemper: Dress code for French restaurant seemed overly formal for a vacation resort. Gentlemen need to be sure to bring nice slacks, shirt, and closed shoes. Cabanas were booked entire time of our stay ...

Fordeler: Unparalleled experience. The food is good, the facilities are well maintained and the amenities are fantastic

Ulemper: This is the second time I've been- it was much more crowded this visit I guess it's a popular time to come but I felt a slight decline in service. Everyone is exceptionally friendly but a few requests were missed- still the service is far superior here compared to anywhere else

Fordeler: Infinity pool overlooking the ocean was incredible, staff and service were top notch as was the food. Quiet and relaxing resort for adult couples.

Ulemper: Beach was covered with seaweed all week as a result of a storm that passed the day before we arrived. Moisture and condensation was so substantial that everything in the room became very damp and did not dry, at some points the ceiling literally dripped

Fordeler: Anything in the hotel is great , the Service is pleasant , anyone does an effort to mantain high standard service , personnel as Sergio López at Concierge are outstanding !

Ulemper: Breakfast main restaurant has fallen since last time , has got be improved soon , being so good last year when visited the establishment !

Fordeler: breakfast is.very very good, i love my room . service is good

Fordeler: We've travelled all over the world, stayed at some of the nicest resorts out there - Fairmont Mayakoba, Grand Velas East and West Coast, Shangri-La Boracay, etc - this resort topped them all. The...

Ulemper: Booking.com did not respect the lowest price agreement. I had my assistant on the phone for days with the team trying to get them to respect their promise and they wouldn't. I'm out about ...

Fordeler: Had to leave the beach was horrible.

Ulemper: It's too walled in and no sense of being at a beach resort. Very nice room but also too walled in. Horrible beach and too rocky to go in the water

Fordeler: The views, the spa, the hotel facilities, the staff, the uniqueness, the attention to detail, exquisite food and service, everything was a dream. We loved our stay and it was totally magical. We can&#...

Ulemper: There could have been a wider dessert menu.

Fordeler: Incredible

Fordeler: Everything was PERFECT. One of the best places I've been to. Staff is so friendly and gentle. Food is amazing, kids club is SUPER. Design of the hotel is outstanding.

Ulemper: Nothing. All perfect

Fordeler: Spa excellent, food diversified and excellent, staff friendly and focused

Ulemper: Perhaps having children required to be with an adult at the pool swim up bar...but it was spring break and there are other adult only areas!

Fordeler: This was the most luxurious and wonderful resort my family has been to. Every single aspect of it was incredible- from the staff to the rooms to the service to the food. It exceeded our expectations ...

Ulemper: The margaritas could have been a little better! That is is. The kids loved the pina coladad and daiquiris!

Fordeler: Architecture

Fordeler: This place is perfect. It is the definition of zen. The staff are incredible, attentive, friendly, and ALWAYS looking to accommodate. The pools are quiet, clean, gorgeous. The hotel is kept in meticulous shape and has an aura of calm and comfort.

Ulemper: The ONLY minor complaint I can make is that, being a NYorker, I didn't LOVE the dinner selections. Breakfast & lunch were amazing but we ate at 4 of the restaurants for dinner and though beautiful with impeccable service, the food could have been better.

Fordeler: Staff. Room Decor

Ulemper: Location

Fordeler: Great staff! Great trip!!

Fordeler: I like the rooms, beds, scenery, the server at Spice was great.. Arcangel, Antonio and Carlos was awesome...the pools are great and warm... the food was superb!!!

Ulemper: I wanted to purchase the umbrella that was in the room and says it can be purchased, but the concierge/ reception desk says that it's not for sale!!

Fordeler: Everything is perfect!!

Fordeler: Postcard morning views!

Ulemper: We had to go home!

Fordeler: This Hotel was very clean and within walking distance to shopping, entertainment and dining if you should choose to have a meal away from the resort. The employees were all very gracious and very ...

Fordeler: Room was clean. Staff were friendly and helpful.

Ulemper: Food is just okay. Not sure if it's because it wasn't peak season by then.

Fordeler: The rooms and bathroom were very spacious and the mini bar very well stocked. The balcony was large and the view was amazing. All staff were very friendly. The hotel coffee shop with all types of ...

Ulemper: As this hotel was all inclusive we felt that there would have been more bar areas or an exclusive area to drink in the evenings. The main lobby bar could be used when leaving the pool area and when ...

Fordeler: Asian hibachi was really great.. we ate there multiple times and was by far the best

Ulemper: Maria Marie. Food was ok but not great. 24 hour lounge options for food were not great either

Fordeler: Food selection was top rate and the entire hotel staff went over and above to make the stay excellent

Fordeler: We were asked how we liked our bed and pillows, memory foam , or soft, or goose, that sort of thing at check in. They wanted to know if we wanted our room to smell like citrus, calming , or relaxing...

Ulemper: I did not like one night, the dinner theme was Indian food. We ate somewhere else. It would have been nice to relax on wicker sofas or chairs outside in the smoking area, instead they had cement ...

Fordeler: Staff was super accommodating. The wait staff in all the restaurants were knowledgeable and attentive.

Fordeler: everything was perfect, this hotel didn't miss a thing. Every detail was attended to. What a great stay!

Fordeler: The variety was enormous!

Fordeler: Cool, awesome restaurants! Great and friendly staff! Superb ambiance Accessible to a lot of places

Fordeler: The staff is horrible. The stile from me and said they roles the cameras back and they didn't do it.

Ulemper: Criminals as staff

Fordeler: Best All inclusive ever!

Ulemper: Wi-Fi is spotty once you go outside.

Fordeler: Food options and quality of cuisine were fabulous. Fantastic range of drink options available. Hotel grounds, pool area and maintenance was a high standard. Beach in front of hotel was lovely and an ...

Ulemper: This is our second visit here and whilst tipping is not required, the expectation to do so was more apparent then our previous visit 12 months ago.. For the cost of the stay at the property this extra...

Fordeler: Staff was very friendly. Food was good. Very clean.

Ulemper: A tropical storm came through while we were there and we weren't able to spend as much time outside the resort as we'd like.

Ulemper: Room Service is awful time wise truly degrades the whole experience especially when twice it doesn't turn up at all

Fordeler: Welcome was great. Greeting with warm towels and champagne was a great start. And being able to do private check in for preferred floors . I do recommend you take Preferred flood - it is not so much...

Ulemper: There is a feeling that food concept is a little tired. Desserts for example are nice looking but nothing but cheap imitations of real thing. Cocktails made in bars are full of chemical syrups ...

Fordeler: Super comfy bed. Great views.

Fordeler: We liked the service and location. All restaurants offered amazing choices. Views from the room specatscular. Tour company Adventures Cancun. Super small tours and wonderful guides.

Ulemper: Upselling. As a preferred guest the coupons trying to upswell wine and spa was annoying. Insulting to be asked to save 20$ on a 185$ massage. Offering a real free massage may actually help sell the ...

Fordeler: Dinner: I tried out three dinner places and all were very good. The service was by far the best at the Italian restaurant. A shout out to Javier who did a fantastic job. The steakhouse comes in second for service, followed by the Asian Fusion restaurant.

Ulemper: Just get wristbands, dammit! One of this resort’s main points they make to set themselves apart is that there are no wrist bands. Sure, wrist bands are annoying. What is more annoying? Having to tell staff your room number and name…over and o

Fordeler: The best hotel ever. People were very nice and the service was superb. Our suite was beautiful. They took good care of us. Everyone was great including other guests. The best part- no kids.

Fordeler: The selection of restaurants within all inclusive. Only 1 has extra cost for Steak and Lobster(in MB's) The location was great, with lots great shopping just across the road, and a few bars if ...

Ulemper: At times, the music around the pool was really noisy

Fordeler: The staff is excellent! The food is great! Very comfortable stay. The food is much better than average all inclusive hotel food. Especially restaurant Azul has excellent food, much better food than mb...

Ulemper: Mb restaurante which requires 2 hours waiting. it can have better reservations system. The hotel room wooden work and furniture may need renovated work. It is aged and expanded due to humidity.

Fordeler: Staff goes above and beyond.Spa was amazing. Food in some of the restaurants excellent.Pools were pristine. Beach and water superb.

Fordeler: The pool,coctails,the beach

Ulemper: Some employees at some restaurants were not up to the standard

Fordeler: Our room, and pool area.

Ulemper: We were CONSTANTLY lied to! One of my producers left his phone in the taxi that dropped us off at the hotel. While at the front desk checking in, we realized it, and we tried to leave the property ...

Fordeler: Everything

Ulemper: Nothing

Fordeler: The Staff was very helpful and friendly.

Ulemper: The room furniture needs to be updated and the restaurant tables and chairs needs to be updated.

Ulemper: With the exception of their formal restaurant, and to a lesser extent the buffet area, the food was lousy! The serving staff were great, but we experienced some of the worst examples of well-known ...

Fordeler: We experienced the vacation of a lifetime at Live Aqua! The environment was beautiful and serene, the staff catered to all of our needs, and everything we wanted was already included in the cost of ...

Ulemper: We have ZERO complaints.

Fordeler: All inclusive deal and great quality of food and drinks. Super friendly staff.

Ulemper: You need to pay to access the wellness center The Sea was very rough when we were there.

Fordeler: Gorgeous property, delicious food, excellent location. Highly recommend !

Ulemper: Staff is pushy to up-sell other products

Fordeler: Friendly staff of Live Aqua dis everything they could to make it a great stay.

Ulemper: No. Great location, great service, very good food.

Fordeler: Amazing beache service.

Ulemper: No fridge in the room.

Fordeler: The hotel is beautiful and the grounds are kept immaculately. The service staff are lovely. There are plenty of dining options and a small shop with all the essentials. There is also an ATM and a ...

Ulemper: The hotel is not all inclusive, however the price is very much the same as an all inclusive so you would probably get better value that way we discovered later. Our room had two double beds and they ...

Fordeler: I love it

Ulemper: Nothing it's perfect

Fordeler: Beaches were amazing, rooms were comfortable

Fordeler: The bed is really comfy. The view is lovely. The staff are so helpful and friendly. We loved the towel animals. They decorated the bed for our honeymoon and gave us champagne and chocolate ...

Ulemper: They took our towel animals before the end of our stay. We were collecting them.

Fordeler: Beautiful, well located, very clean, incredible staff, great beach

Ulemper: Absolutely nothing. We plan to return

Fordeler: Staff was very lovely. Location on the beach is also very nice. Breakfast was really nice - we ate though very early due to Jetlag. We had a huge balcony (sea view suite) towards the ocean. Very ...

Ulemper: The whole Hotel is a Little outdated. The Price is too high for that. We stayed in a room with a sleeping sofa, which was rather uncomfortable and rather for 3 persons than for 4 persons suitable (or ...

Ulemper: Old rundown and 3* max don't understand why it has such a good rating

Fordeler: Absolutely beautiful property. Friendly staff. The beach there is gorgeous. We would come home to the most elaborate towel animals on our bed made by our awesome cleaning person, Alfonso. The room was...

Ulemper: I really can't think of any negatives

Fordeler: My kids loved the cafe / ice cream shop in the lobby. Staff were incredibly friendly. Terrific dinner at the Japanese restaurant on the property

Ulemper: Outdoor pool could be heated for the colder months.

Fordeler: The staff was excellent in all areas of the hotel! Beautiful resort and great location.

Ulemper: Refrigerator in room would have been nice

Fordeler: Clean and Calm

Fordeler: This resort is massive with beautiful ground and kind staff. Room was huge, comfortable bed and was always cleaned

Ulemper: Check in process was very inconvenient and frustrating. Even though checkin time was 3pm we couldnt do check in till 4 pm. As a compensation, my group received free hydrotherapy which was nice. The next day, i had to change the room because finest didnt reserve two rooms next to each other even though i reserved two rooms. I was told that the room will be ready by 2pm but it wasnt ready till 4 pm again! I wasted a lot of time the first 2 days. They seriously need to improve their check in process, besides this, i loved my stay here.

Fordeler: Food was good.

Ulemper: The hotel was supposed to be family oriented but everything is separated between adults/children. Receptionists were not willing to accommodate for a child with a broken foot and actually put us on a room with roof top that had stairs...

Fordeler: Clean and cozy room, nice food. All staff members are very kind.

Ulemper: Its children's pool isn't warm enough to play for little toddlers. My baby girl caught a cold.

Fordeler: The staff.

Ulemper: No.

Fordeler: The staff always tried to help with a smile

Ulemper: It is truly not a 5star hotel. Stoli and Absolut vodka was the best you could get? The food could be stepped up a few notches especially lunches. Brown water comes out of the private whirlpool,mini fridge was not stocked 3 out of the 5 days but still fun

Fordeler: Everything was excellent. They went above and beyond. Food was great for a different country, room service excellent. Don't order scrambled eggs(they must use premix or something but omlettes and fried eggs good). Water sports nice, rooms are clean and luxurious . Amenities in room exceptional. had toothbrushes, toothpaste, irons, robes, shampoos, soaps, etc.... Please remember to tip even though a tip is included in your room price. They make very little daily; like $4-6 a day and tips help. We paid $5-10 per meal, $1-2 round of drinks, housekeeper $20 for entire stay, bellmen $1 per bag.

Ulemper: The air condition works but any time you open any door it shuts off. So, if you are in and out during the day; your room will be cool but not as to what you think will be the best comfort you expect. When you wake in am you will be cold, but during day; not so much.. Keep doors sealed and shut .

Fordeler: Location and staff. Restaurants were very well managed. Concierge went above and beyond to meet our every need and want.

Ulemper: Horrible musty/moldy smell in the room. The concierge gave us a dehumidifier (for me to empty) which helped the smell somewhat but was very loud and sleep disruptive. Would not stay here again because of this which is disappointing given everything else

Fordeler: Since your arrival to your departure, you are treated like royalty. Everything is top quality, everyone in the world should experience cancun in finest.

Fordeler: Complete relaxation. Not too many kids and the resort requires them to be well-behaved.

Ulemper: The food was good not amazing and the spa was expensive

Fordeler: Staff, room, location, everything was outstanding

Ulemper: Maybe more sports activities

Fordeler: I liked the location, the safety, the beautiful buildings, and grounds. Many choices for foods, including healthy choices too. Favorite restaurants were the tapas restaurant, and the main buffet. Drinks were great, lots of fresh squeezed juices and of course specialty cocktails. The coffee and ice cream shop was fun. Service was good overall and room service was quick too. The staff at the front desk was very nice. We saved money by getting a regular room and not a rooftop suite or swim up suite and it was plenty nice. Service was always good, tip was "included" but I always tip when it was outstanding which was most of the time.

Ulemper: The Jacuzzi tub in your room can overflow very easily if you fill it too high...beware. They don't serve red bull or any energy drinks on the property. Some restaurants were closed, due to private parties, so you don't always get as many choices as you expect. They ran out of towels in the beach/pool area. Most restaurants are closed between 4-6pm. Dress code in the different restaurants and no reservations allowed is a pain. There was quite a bit of seaweed on the sand due to a lot of wind. There are way too many light switches in the room, it can take 10 minutes just to figure out how to turn them all off at the end of the night.

Fordeler: Restaurants and service

Fordeler: Sedona restaurant's food was surprisingly good. My wife had the chicken mole enchiladas, and I had the venison dish. Both were excellent. The wait staff in the restaurants and poolside were ...

Ulemper: The service left something to be desired. There was no accountability. The best way to describe it is 'death by a thousand duck bites.' A lot of small annoyances culminated into a head that...

Fordeler: Pools and Gym

Fordeler: Everything was great

Ulemper: Nothing

Fordeler: location

Ulemper: bathtub

Fordeler: Property was a 15 minute private shuttle ride from the airport. We only stayed 1 night as a stop over from Tulum but would have loved to stay longer. Very clean, friendly staff, local restaurants ...

Fordeler: The staff was really nice. I really liked our room and the view was amazing.

Ulemper: Very pricey to be Mexico, prices are higher than in the US ( food and drinks)

Fordeler: Sedona restaurant was delicious, service prestige. Front desk was amazing, making sure our room was right when they didn't have a king bed for us. The view was the best, my favorite part of our ...

Ulemper: The prices were incredibly expense, example 2 margarita's cost my husband 39.00 US dollars at the pool bar. I was sick needing a doctor, the visit to the room with medicine was $376.00 US ...

Fordeler: Extremely helpful, considerate and friendly staff.

Ulemper: Tour guide agency located on the property.

Fordeler: Amazing hotel, very friendly staff, huge room with the comfiest bed ever and beautiful views.

Fordeler: The pool complex is incredible, and surrounded by plush loungers and thatch canopies. The beach is beautiful. The service is always with a sincere smile. Prices are comparable with average non chain ...

Ulemper: The hotel lobby bar is best for the passionate Barbara Streisand fan. The concierge isn't very helpful- they wouldn't reccomend much off of the property and didn't help with coco bongo ...

Fordeler: The pools, concierge service and the view.

Ulemper: Rooms were average. When I checked in they gave me a double when I requested a king date prior.

Fordeler: The view from the room

Ulemper: This was our first time in Cancun and we had big expectations as from the city and hotel as well. The pool was disappointing and the beach chairs are the same as in the cheapest resort in Cancun + ...

Fordeler: The staff really makes you feel like royalty, the food is absolutely delicious, and the view is incredible!!

Ulemper: Not much going on in the hotel day or night.

Fordeler: Breakfast was amazing! They even accommodated our request for adding cinnamon to our coffee!! I'm amazed and in love with the ritz!!

Ulemper: There was no live intertainment. I would have loved seeing cultural dancing/show. (but that is just a personal preference, doesn't affect a good time!)

Fordeler: Breakfast was great with a good variety. Restaurants were amazing, Fantino and The Club Grill were the best. Everything was great.

Fordeler: Too expensive for what it is. There are 25 other properties at half the price up and down the beach. Ritz needs to up their game to make it worth the price.

Fordeler: Our second time at this hotel. The Hotel is in great condition overall. All staff is very friendly.

Ulemper: We were at a dinner outside on July 4th and then rented casitas Tuesday thru Thursday. I felt like the service to the casitas could be a little better. While the workers came around occasionally with ...

Fordeler: Everything! The breakfast is grate and the Staff is realy well prepaired

Ulemper: A bigger and colder swimming pool

Fordeler: Comfortable

Ulemper: Dated

Fordeler: Beautiful property and the staff was all very friendly. They were easy to talk to and called you by name. Food was really good and beach was clean.

Ulemper: I was told when I called before arrival that it would be better to upgrade my room at the front desk. The front desk attendant told me a higher price for the upgrade than if I would have booked it ...

Fordeler: Great service that is unmatched. A very warm and welcoming atmosphere

Fordeler: The food here is worth the money. I found the food at every restaurant was really great. In the past I have stayed at all inclusive resorts which is great if you drink a lot but I found the food lacking in quality. You get what you pay for.

Ulemper: The room promised a sound system to hook up to my phone but the crappy dated ihome clock radio only had an iphone 4 connection. The maid kept putting everything out or on the floor in our suitcases mixing up our clothes. They could have better shopping.

Fordeler: clean quiet location

Ulemper: Spa is not up to 5 star standards limited dining choices

Ulemper: Wifi needs to be improved.

Fordeler: The service at the Hotel was amazing. The room it self was extremely clean and comfortable. It was more on the pricey side but worth it.

Ulemper: At the time some renovations were being done but honestly it wasn't bothersome.

Fordeler: They allowed us the cancel the remaining 6 nights of our trip without penalty. They allowed us a late check out, so our family could enjoy the pool before our departure.

Ulemper: This summer’s trip to Cancun was supposed to be the trip of a lifetime! Our family was celebrating our son's graduation from high school, our daughter's promotion to high school, and my ...

Fordeler: Location and views from hotel room. Just a few mins walk to all the restaurants and clubs. You can catch a ferry to Isla Mujares from just downstairs. No need to rent a car or a taxi to get by.

Fordeler: I loved the location and the larger size hotel rooms. The private beach was beautiful and the pools were clean and nice. If I go back I will stay at Dreams because it offers an All Inclusive price ...

Ulemper: No activities or excitement. Very boring. The staff wasn't friendly or hospitable. They seem like hawks watching you and not friendly at all. Every drink I purchased was terrible inside the ...

Fordeler: Everything was just perfect! The rooms were spacious and beautiful, the staff was there every step of the way to make us feel comfortable just excellent customer service and the amenities were just ...

Ulemper: No complains

Fordeler: Big comfortable rooms

Ulemper: No meals are included in this propery not even breakfast. The on-site restaurants are very expensive ($80 dinner for 2).

Fordeler: Service, room size is super comfortable, free appetizers and ice cream bars by the pool, breakfast buffett amazing.

Ulemper: Location, this is tjr old cancun, where 20 years ago it used to be cool. This is where the nightclubs are, it is kind of polluted, loud and old.

Fordeler: Location and tranquility

Ulemper: Rrstaurants food no so good, but surrounded rrstaurants arr great

Fordeler: Exceptional service and staff.

Ulemper: Everything was perfect.

Fordeler: The property was very nice. I loved the breakfast buffet.

Ulemper: They gave me the worst room in the whole massive hotel. It was on the first floor right off of the lobby. Music from the lobby was pouring in, and the noise from all the people talking and walking ...

Fordeler: Amazing hotel in a great setting can't wait to go back

Ulemper: The only thing we didn't like was that we had to leave and come home.

Fordeler: The hotel was next to the beach. The restaurants over look the ocean, beautiful settings, options on restaurants inside the hotel.

Ulemper: I thought maybe the hotel could had some thicker pillows, maybe a couple more Mexican options.

Fordeler: Great food and friendly staff

Ulemper: Air conditioner in the room didn't work too well.

Fordeler: The hotel was wel kept and the location was great. The beach areas had option for private quieter space or more packed party areas.

Ulemper: The staff was less than accommodating, they put us in the wrong room for 2 days and then asked us I move into the upgraded room we paid for with no compensation. The resturant options were poor, food was basic and mostly in-healthy options were avialabl

Fordeler: The staff were great! Hotel employee in the lobby bar, at the beach bar, in the entertainment bar, and all the staff in the dining areas. Our room was neat, clean, none of our belongings were moved....good job!

Ulemper: The area is near the Del Mar ferry. More of a run down area- we only left the resort one time in 11 days...did a small walk to a OXXO store and did not feel safe going in that area.

Fordeler: Love location and cleanliness

Ulemper: Food in all restaurants could have been better

Fordeler: Best location and great property!!!!

Ulemper: Two jacuzzi was waste. One outside balcony and one inside by bed .

Fordeler: Everything. The rooms were great! very clean! the food was really good and more importantly the service was fantastic. excellent staff. Will definitely be back.

Fordeler: Greeted me with a cocktail at checkin. Everyone was so friendly. Best trip ever!!

Ulemper: No complaints

Fordeler: The entertainment staff, food

Ulemper: Beach had rocks

Fordeler: Just about everything. If we needed something for the room it was taken of fast. Food was great in every restaurant we ate at even the buffets we very good.

Ulemper: Making reservations for the specialty restaurants several days ahead. We've stayed at Dreams resorts which didn't have this policy. The host just told us how long a wait we might have for a particular restaurant that evening and we came back when it was our turn.

Fordeler: There was a lot of options majority of people spoke English

Ulemper: Very unsanitary I personally don't eat pork and they use the same fryers same thongs same plastic gloves. I'm allergic to milk at the Japanese resturant the desert had a mango cream as the wait staff 5 times does it consist milk the answer was no, lied

Fordeler: The hotel director... Allba

Ulemper: We booked this for arrival on jan 5, 2016. Someone had booked it for arrival on jan 5 2015. Hotel was completely booked,. Waited two hrs for a dirty room. Next day put us in upgraded room and alba...hotel director tried to make amends.

Fordeler: clean rooms curteous staff

Ulemper: the rain

Fordeler: great hotel,staff all very friendly.hotel is kept immaculate as are the rooms.good plus is the hotel is now adults only.Evening buffet restaurant is superb so much choice and good quality,steak and lobster anyone?AB in the bar is superb like a one man whirlwind couldn't finish a drink without another one being served.

Fordeler: The staff was amazing. When I first walked in I felt like royalty until the time I left. Attentive,friendly and very professional. Loved the face they replenished the mini bar in the room daily and if you run out call them and they will replenish your alcohol and drinks in no time. I can't wait to visit Again!

Ulemper: The room had a musty odor which after the second day I got used to.

Fordeler: Friendliness of the stuff,

Ulemper: no

Fordeler: The hotel is big, beautiful, clean and very well located, close to all the clubs and bars. The staff is very attentive and helpful. The food was ok.

Ulemper: The 1st day of my stay, while on the sidewalk in front of this hotel, I was a robbery victim threatened with assault rifles at 11pm! I went to police officers for help but they stole what was left and threatened to arrest me if I denounced them.

Fordeler: The swimming pool and the beach. The room and the staff were really attentive

Ulemper: The food. Didn't taste good. The Japanese restaurant Sakura was horrible. We also got food poisoning.

Fordeler: The food and staff were great.

Ulemper: The only complaint was the room was musty.

Fordeler: It was close to everything. They changed our room with no extra charge.

Ulemper: No hot tub in the rooms. No privacy or romantic feel. Kids everywhere and felt like a family hotel. We were on our honeymoon so it would have been nice to feel more private and adult.

Fordeler: The hotel was beautiful and so was the beach that belonged to the hotel. We definitely liked the service the staff provided.

Ulemper: I did have a dark hair on the pillow when I just arrived, which threw me off a little. Also, we assumed the water would be replenished whenever we finished it, but we actually had to make calls to reception in order to replenish our water.

Fordeler: Services and food

Ulemper: None

Fordeler: Clean and great food.

Ulemper: No, everything was perfect.

Fordeler: The staff could not do more for you. Loved the location being only 15-20 min from the airport. ALL the meals were outstanding. You felt very welcomed and attention to detail was evident throughout the hotel.

Ulemper: Having to leave. In answering the question below 'What type of trip was this', there is not a response for us. My wife and I traveled with our two sons in their 20's.

Fordeler: food, amenities, and staff were awesome, perfect place to come and enjoy the summer and Mexican culture.

Ulemper: Paid about 368 US Dollars for a tour packet including Xoximilco (1st day) and to go to visit Chichén Itzá (2nd day) - the first day was awesome, I highly recommend to do it. The second day.... well ...

Fordeler: Food was excellent

Ulemper: First two nights were $500 each third was only $350 and then i got resort credits

Fordeler: Huge beds and bedrooms. Ours was on the royal level which was the top floor it had amazing views out to sea. The gym is well equipped and has a variety of classes.

Ulemper: The hotel calls you every time you get room Service to check you received it. However one night at 1am we got a call rather than the next door room who ordered it, in general the nightimes can be ...

Fordeler: Ocean is amazing

Ulemper: For this money one would expect not to eat cheap food of low quality. This hotel is more about drinking (local drinks). If one would like to avoid cheap fat unhealthy food - should not go. Rooms ...

Fordeler: The food was excellent, the outside activities were fun and they really engaged the guests.

Ulemper: The hotel credits were not that great. I thought I was getting a pedi & mani but was charged $50.00 for the'deluxe' package which was basically the normal pedi & mani in Texas. The ...

Fordeler: Coffee was terrible, no fresh cream, but otherwise food was very good, staff excellent.

Ulemper: When live band hired, not enough English songs sung.

Fordeler: Staff amazing. Special thanks to Marco

Fordeler: The ocean view from the room the bed and pillows The variety and time span of food service The nightly shows And the general atmosphere which is good for a variety of travelers without compromising ...

Ulemper: The service at Ipanena very slow

Fordeler: Environment

Ulemper: Hard to get lounge chair around pool

Fordeler: The staff was excellent! Always there to offer service and do anything to make our stay fun and enjoyable! Food was fantastic and the drinks kept coming!!! The activities and the music at the pool ...

Ulemper: Moisture in the room was terrible! Sheets were wet and clothes got musty. Kept the balcony doors closed 100% of the time, but it didn't help. The spa experience was nice, but the reception area...

Fordeler: Friendly stay all inclusive w 24 hour room service

Ulemper: The fact that we were told ocean view but not guaranteed ... the extra 30% charged for services with resort points

Fordeler: It was the definition of an all inclusive amazing vacation. From the property, to the planned events, to the absolutely amazing staff that works there it was truly a world class treatment. We felt like kings for the weekend

Ulemper: nothing could've been better about this trip. Absolutely amazing stay.