Cancún Hoteller

Fordeler: Staff was very friendly and accommodating Landscaping beautiful.

Ulemper: Room decorations a little disappointing for 700/night We have stayed at other hotels for this price and have had over the top decorated rooms. Rooms are a little sterile.

Fordeler: The staff went out of their way to please us! it was really a pleasure to stay and we will definitely be there again and again! We really had a taste of haven!!!!! It was clean the landscaping was beautiful and the service was outstanding! Forget abut the massage...... they have the best of the best!!!

Ulemper: I cannot imagine of anything better than that! KEEP DOING WHAT YOU GUYS ARE DOING!

Fordeler: Området er flott. Likte virkelig den oppsett. Folk var så hyggelige. Virkelig et flott sted å besøke.

Ulemper: Likte ikke de glass dører. Ikke noe privatliv.

Fordeler: De ansatte var utmerket! Hele anlegget var svært rent og vakkert!! Jeg kommer garantert tilbake!

Fordeler: Beliggenhet Service Miljø

Ulemper: Mat Senger Puter

Fordeler: Everything about this resort was amazing! The food, staff, location etc! I could go on forever! It is almost like a completely different resort from day to night. During the day there is tons of entertainment around the pool and beach and then at night everyone gets dressed up for a nice dinner.

Ulemper: The only 1 complaint that I have is although the bed is beautiful it's extremely uncomfortable!

Fordeler: The service was amazing. Everyone was so friendly. There are a lot of restaurant choices and the food was good. The hotel is large but very spread out making it feel more intimate.

Ulemper: There is no privacy in the bathroom.

Fordeler: Everything is clean, tasty, and designed to make the guest happy.

Ulemper: AC was not strong enough in the main restaurants.

Fordeler: This was such an incredible resort! I loved every minute. The staff was excellent and friendly, the food was great, the location was amazing. I loved how many lounge chairs they had as we never had to get to the pool early to secure out spots. I can't wait to go back!

Ulemper: I would have loved if they had more of the large bed cabanas. They were amazing, but there were only like 6 and so were taken quickly. But honestly, that's not really a complaint because this place was the best.

Fordeler: You won't be disappointed - beautiful-top of line service - great restaurants- entertainment and more. There is a great atmosphere and the beaches are picturesque. I will be back for sure

Ulemper: Sunscreen too expensive

Fordeler: The resort was great not a dull moment, beach was beautiful and the rooms were outstanding. Food was pretty great as well, especially the Asian and French restaurants, although, I enjoyed them all. The staff took our stay to the nextt level They know your name, cater to your every whim and genuinely want you to have a good time. The event coordinators we met(Marcos, Luis, Joe and Nestor) made sure there was plenty to do every day if that's what your in to and the bar tenders and drink staff were incredible. Ever was our bar hop and he went above and beyond for us! Love this resort, will most certainly be back!

Ulemper: No real complaints, ran out of sunscreen at the resort was like 28 USD seemed a bit much. The hookahs they offer were a bit dated and was not impressed with their quality.

Fordeler: De ansatte, fasiliteter og tjenester, og landskapet er fantastisk

Fordeler: North beach and Pool, Great Food (sometimes was cold but good taste), Spa.

Ulemper: Intermitent Wifi and Cable TV, extra charges for additional person.

Fordeler: Hurricane Matthew messed up our plans for our wedding ceremony on the beaches of South Carolina, so we decided to ease the pain with a three day jaunt with our boys to Hyatt Ziva. Having spent a weekend at Hyatt Zilara in late June for my wife's birthday, we were somewhat familiar with the Hyatt brand, and knew what to expect from a quality standpoint. The friendliness of the staff is what we enjoyed the most. They make you feel like they are genuinely happy you are there, from the concierge staff to the kids club staff, and everyone in between. The hospitality is top-notch. The sugar sand beaches at Ziva are really nice. Both are protected so the crystal clear waters are calm and refreshing. The lounge chair area next to Habenero's was the best, being right next to the water with service staff to deliver drinks with a smile. Our 6 yr old can't stop talking about The Kids Club. He had such a good time with other kids his age, playing in the water park or eating lunch in one of the restaurant's, or making arts and crafts together. Total winner in that regard. We were able to enjoy the live salsa band that played Thursday night on the rooftop bar. We had a blast dancing all night long.

Ulemper: There were some things that we wished were better. We had a great time dancing Thursday night, but that was it. No other night had any exciting thing to do. We were treated to some nice performances on Friday night, which was Mexico night, so the main area was decorated and vendors had set up shop to sell stuff, and the food was pretty amazing as well, but we still were disappointed that there wasn't another club like atmosphere to enjoy. And speaking of the food, it was spotty at best. Other than the fare that was offered on Mexico night, it was kinda disappointing. We weren't expecting a gourmet experience, but we thought it would be better than it was. The pool areas seemed a little bi-polar. The main area had someone talking on the speaker constantly, with this droll, canned music playing in the background, and the water felt like a bathtub. In contrast, the smaller pool area on the south beach side was to quiet, with no music at all and the water was downright cold. We thought that a little more balance would have been nice. I was charged and international transaction fee by the resort. When I first questioned what this charge was, they told me that it was from my bank. But after talking to my bank today I was notified that it was in fact the resort that facilitated this charge. I will be calling them this afternoon to address this. Overall it was a great weekend.

Fordeler: Staff were all very helpful. Many different food choices. Room in the turquoise tower was the nicest out family had ever seen. Pool and beach area just perfect! Would recommend to anyone traveling to Cancun.

Fordeler: Great experience and facilities. Awesome pools as well as recreational areas including the beach. Loved that they had kayak and paddleboarding for free.

Ulemper: The food wasn't great, it could have been better. The service at the restaurants wasn't great, you had to be asking multiple times for stuff.

Fordeler: Arkitektur

Fordeler: Excellent construction and room design. Luxury rooms with all details finished 100% quality. Personal / Room services - makes your feel like a VIP without any intensions to get a TIP. they just want to provide and excellent service for your and thats it. Hence Management of the hotel made a perfect job with people trainings.

Ulemper: Nothing to doesn't like there.

Fordeler: Alt var fantastisk. All inclusive er best.

Ulemper: Vanskelig å finne noe som var dårlig. Vil gjøre det igjen.

Fordeler: Rene rom curteous personale

Ulemper: Det regnet

Fordeler: Alt. Fra rommet til fasilitetene. Folk var veldig hjelpsomme og vennlige!

Ulemper: Ingenting. Alt var flott!

Fordeler: The capitan Rigoberto from the Krystal was excellent very polite. Explain everything of the menu. Gave us seats.

Ulemper: When we arrived to the hotel, the people in the frontdesk couldnt find the reservation of Kayak and tell me that they never had a reservation of this company before. I had to wait for 2 hours before they could assign me a room. I made a second reservation for one more night and they made me go to the desk 3 more times. The person in charge was Daniel the second day .

Fordeler: Nearly everything was absolutely amazing. Having room service and access to Riu cancun was also a huge plus.

Ulemper: The gym didnt have AC sometimes.

Fordeler: The resort and staff were awesome! They keep every inch of the resort spotless! Also, the location is great. Everyone there goes above and beyond to make your stay great.

Ulemper: This was our first resort experience so wasn’t sure what to expect. Although the overall experience was great we were a little disappointed in the food, drinks and entertainment at the resort. We found them to be mediocre but not bad enough to where we wouldn’t go back.

Fordeler: The staff was amazing. When I first walked in I felt like royalty until the time I left. Attentive,friendly and very professional. Loved the face they replenished the mini bar in the room daily and if you run out call them and they will replenish your alcohol and drinks in no time. I can't wait to visit Again!

Ulemper: The room had a musty odor which after the second day I got used to.

Fordeler: Friendliest staff I ever encountered.

Fordeler: great hotel,staff all very friendly.hotel is kept immaculate as are the rooms.good plus is the hotel is now adults only.Evening buffet restaurant is superb so much choice and good quality,steak and lobster anyone?AB in the bar is superb like a one man whirlwind couldn't finish a drink without another one being served.

Fordeler: Right next to the beach

Ulemper: Food was not good and they used cheap alcohol and didn't know how to make drinks correctly. On top of that service was bad and facilities are run down. Right when I checked in they gave us a room that was already occupied. It was so embarrassing walking in on someone else.. my friends AC didn't work well. The gym was old. They Japanese restaurant served cheap sake from Shanghai! Who drinks sake from Shanghai and not Japan!? Would never return or recommend.

Fordeler: Large spaces, good entertainment crews, louis was very entertaining and helpful at the pool activities, awesome and healthy food, courteous staff, the Roberto buffet has a very unique menu options, prime location- walking distance to all the central area. Spectacular exterior patio.

Ulemper: The gym and pool closes too early (6pm and 8pm), gym is too small and not enough equipment, the 24 hour lounge doesn’t have ventilation and it smells bad all the time,

Fordeler: Mat og service

Ulemper: Ble bestilt som Ocean front. Ga meg den delvis utsikt over havet. Ellers ikke noe galt å si

Fordeler: Unparalleled experience. The food is good, the facilities are well maintained and the amenities are fantastic

Ulemper: This is the second time I've been- it was much more crowded this visit I guess it's a popular time to come but I felt a slight decline in service. Everyone is exceptionally friendly but a few requests were missed- still the service is far superior here compared to anywhere else

Fordeler: Everything

Ulemper: That even though I received a confirmation email from kayak that my reservation was nowhere in their system. Makes me not want to use kayak anymore. I was upset by it.

Fordeler: Really lovely resort. We’ve been coming to Cancun for many years, but this is our first time staying at an all-inclusive. The blog does a terrific job. The food was plentiful and very good, and varied among five restaurants. The staff could not have been more friendly and helpful. The pool and beach area are clean and very nice. The fitness center and spa were first class.

Ulemper: Our suite was great, with big sliding doors opening to the beach and ocean. The only thing disappointing, was that it didn’t include a balcony to sit and relax with a drink at the end of the day. This was an architectural mistake. Also, the hotels surrounding Le Blanc are not as high-end as those surrounding our previous hotel, the JW Marriott. Not a big deal, but noticeable when going for a walk on the beach.

Fordeler: Beautiful Pool, beautiful beach, very friendly and talented staff, the food was great, drinks were great.

Ulemper: No top shelf alcohol choices.

Fordeler: We were very pleased with every aspect our stay at the Iberostar Cancun.

Fordeler: Alt

Fordeler: service, mat, beliggenhet og underholdning

Fordeler: Restaurants were great food was fantastic the staff is very friendly I'm very helpful rooms were excellent and clean

Ulemper: There was nothing I do not like about this place

Fordeler: Just about everything. If we needed something for the room it was taken of fast. Food was great in every restaurant we ate at even the buffets we very good.

Ulemper: Making reservations for the specialty restaurants several days ahead. We've stayed at Dreams resorts which didn't have this policy. The host just told us how long a wait we might have for a particular restaurant that evening and we came back when it was our turn.

Fordeler: Aside from the staff who were all friendly and accommodating, nothing stood out. We have stayed at @ 10 different all-inclusive resorts in Cancun over the years. I will forget this one in little time.

Ulemper: 1.The noise. 2. The terribly average food; one person making omelettes and a long line to wait for food. 3. The lack of room bathrobes or slippers. 4. Bellman who do not bring in your luggage or take it to your room. 5 The constant pool party atmosphere. 3. The 3 empty beer bottles sitting in the same place in the stairwell for 4 days. 4. The small exercise room. 5 Staff does not set up umbrellas. 6. I must “exchange” a card token for a beach towel every day. 7. Locals selling EVERYTHING on the property beaches. Despite booking months in advance online getting a 1st floor room and heating everything outside - resort at capacity and no opportunity to move rooms. This is a place for a party - not for relaxation and quiet.

Fordeler: The room was very nice and the cleanliness of the hotel was great.

Ulemper: The food was lacking but that is somewhat understood at a resort.

Fordeler: Great seating and overal service was wonderful....but....

Ulemper: i was sober. i was polite. yet the bartender on the second to and last day of my stay poured me a mojito with flat soda. beer that was half foam twice. tequila shot with no salt on rim as he did with previous customer. I was 1 of 3 people at the bar. I offended him somehow. all i was was nice and polite to him.

Fordeler: Clean, food at buffets very good. bartenders were great group of people. view and beach were wonderful.

Ulemper: Restaurants not so great, although buffets very good. In room bathroom water closets with louver on doors was odd. Nobody wants to hear their spouse going to the bathroom. Public rest rooms were very hot in water closets. Water / mini bar replacement did not happen everyday. Our room was not cleaned one day. Spa was ok, but no tour given to explain what other amenities were available in the spa. Massage table sqeeked so loudly, it was interruptive and distracting during the massage. Why you can't convert to US dollars in the lobby is beyond me.

Fordeler: Fantastisk lobby og rom. Maten var god og overpriset. Områdene var godt vedlikeholdt. De ansatte var profesjonelle og høflige.

Ulemper: Ingenting

Fordeler: Vennlig stab, nydelig strand, stort basseng og boblebad

Ulemper: Jeg elsket det. Ingen dårlige kommentarer.

Fordeler: Jeg elsker familieorientert atmosfære.

Ulemper: Renseproduktet som brukes til lukt er for sterk og badekaret kan være litt renere og lysbryteren trenger rengjøring.

Fordeler: Jeg nøt virkelig alt!

Ulemper: Kaffetrakter i rom

Fordeler: Komfortabel seng. Strand. Bassenget frokost

Ulemper: Annonsert som all-inclusive men er det ikke. Massevis av utbyggingen på det øverste nivået

Fordeler: Location was perfect. Guests were very polite.

Ulemper: What little money (pathetic amount) Marriott pays their employees and knowing that the employees are charged for what little food they eat on site. Cleaning staff was great, front desk very helpful. Tour operator was not helpful.

Fordeler: Great beach Lots of beach chairs Good service Great beachfront views Big rooms with big balconies

Ulemper: Some better restaurant options--more authentic/local Outside breakfast dining option would have been nice Had a big balcony but some sun lounging chairs would have been nice

Fordeler: Loved the location of the hotel right on the water. We were there at the end of September, so it wasn't too crowded. The hotel was absolutely beautiful with great seating if you want to have a nice chat over coffee with your friends, like I did. The rooms were very clean and housekeeping did a great job each day of restoring it back to new. The gym was great - I actually went every single day. Overall everything about this hotel was pretty great, especially for the price. The hotel is close to a bus line in order to access main parts of town, i.e. Market 28 and the nightlife. The Champion restaurant/bar that attaches to the hotel has good food and fun karaoke at night, and wasn't too crowded either.

Ulemper: There wasn't a lot of cheap food options nearby the hotel, which made it slightly difficult to stay on a budget (since we weren't all inclusive).

Fordeler: Staff was friendly and very helpful; good location with bus stop right in front, and of course, right on the beautiful beach; several restaurants in the hotel

Ulemper: pool is pretty simple, not huge, (but still very nice)

Fordeler: The rooms were clean, the facilities were great, and the service was incredible. Everyone we encountered was so nice, attentive, and helpful! There are tons of chairs on the beach and a good number with umbrellas for those who want shade. The staff at the beach bar were always so nice and fast. They will make sure you have everything you need for the whole day. Get the Ceviche -- it's great!

Ulemper: Check-in/Check-out were a bit rough. While the staff was still very friendly, both processes were veryyyy slow.

Fordeler: Alt er av ypperste klasse.

Ulemper: Rommet var forferdelig.

Fordeler: Alt var fantastisk!

Ulemper: Vår vask over strømmet i vårt andre rom

Ulemper: Vacation Club salgsargumenter.

Fordeler: Mat, strand, hotell, hjelpsomt personale.

Ulemper: at hushjelpen stjal $100.

Fordeler: Beste hotellet jeg noen gang har vært på. service i verdensklasse. Vil absolutt anbefale til noen.

Ulemper: Alt var perfekt

Fordeler: Elsket dette hotellet. Fantastisk stab med svært vennlige. Vil anbefale på det sterkeste!

Fordeler: God mat. Flott personale. Flott service.

Ulemper: Ingenting!

Fordeler: Everything was beyond our expectations! AMAZING! A true dream experience! Will 100% recommend to anyone.

Fordeler: Great Room junior suite Nice beach Great Staff

Ulemper: I would think 2x if you're traveling solo. This hotel was couples, families.

Fordeler: The staff was excellent! Each team member, ranging from the pool staff to housekeeping, to activities were delightful. The property is very nice and our room was especially lovely... Roomy, clean with a great view.

Ulemper: You have to get up early to reserve your spot at the very crowded pool. It would also be nice if the restaurants took reservations. There is always a wait for the nicer restaurants.

Fordeler: The rooms are gorgeous, the view is amazing, the amenities are great for a vacation getaway.

Ulemper: The food at the restaurants is really bad, plates are extremely small, food is poorly cooked and the service is also pretty bad. It’s a shame because the restaurants all are very nice and the hotel is beautiful.

Fordeler: This place is amazing. We felt like royalty once we arrived. Amenities are top notch. Beautiful hotel with stunning views from all rooms. Food was delicious. Staff was friendly. Entertainment staff was awesome. Highly recommended. I would choose this hotel everytime I travel to Cancun.

Ulemper: There were a few ants in our room but that is probably normal for most places in Mexico. The try to stay on top of it. Wifi was unbelievably slow if not nonexistent. Try getting an international data plan that doesn't screw you on rates.

Fordeler: Loved the Hotel and grounds. Beach was perfect. Service was top notch and attentive to all needs. Had an issue with our room and it was handled in minutes. Food is good and or great. Was there for a weeding with a big group and lots of fun with not a worry in the world.

Fordeler: It is top three resorts in Cancun easily.

Ulemper: There could be a shuttle service for guests who chose to pay upgrade for butler services in order to not have to use the not so great local taxis which pick you up at the hotel to get you around often with no air conditioner are these taxis.

Fordeler: This hotel is beautiful! It's very modern, the staff is very friendly, the pools are great and the quality of food is amazing. Concierge were able to help me propose to my girlfriend and made the experience even more special than I expected. It was relaxing and romantic.

Ulemper: Being in Cancun, you will still experience the party at a minor level. It was a bit distracting and unrelaxing at times to hear clearly from our room the pool activities from the hotel next door till probably 1am on certain days. Also, the worst thing we experienced was the slow room service. No matter what time you would request it, it would take from 50 to 120 mins. I also had an accident with a juice that spilled inside my room, for which I had to wait over 1 hour for the cleaning services to arrive and take care of.

Fordeler: Good food

Ulemper: staff Darcel rude and very unprofessional

Fordeler: Personale var alltid vennlige og svært imøtekommende. Vakkert feriested.

Fordeler: Alt er perfekt!!

Fordeler: Best på stripen

Fordeler: massasjene på spaet var utrolig!!

Fordeler: God mat og lignende ting.

Ulemper: Rom med to separate senger. Ubehagelig.

Fordeler: 레스토랑 어디든 다 맛있고 친절했습니다 수영장이 넓어 이용에 불편이 없었고 만들어주는 칵테일, 마가리따 모두 만족스러웠습니다. 룸서비스 한번 시켰는데 플랫팅 맘에 들었고 따뜻하게 먹을 수 있어 뷔페에서 먹는것보다 더욱 만족스러웠습니다.

Ulemper: Trenger lengre kveldsunderholdning timer.

Ulemper: Perfekte feriestedet minus treningsstudioet

Fordeler: Flott stab Utmerket beliggenhet Vakker eiendom

Ulemper: Ingenting

Fordeler: The staff was amazing, very welcoming and surprised us with cute things sent to the room to celebrate a birthday. Very impressed with the cleanliness and amenities of this hotel.

Ulemper: Food at the pelicanos could be better, very fried and bar like good options. Would like to see a smoothie bar or fresh juice area.

Fordeler: We liked a good food and service was excellent

Ulemper: There was no night bar and nothing to do after 9pm. A small selection of restaurants for dinner

Fordeler: Awesome service! Very clean beach! Super good food! Great rooms! Loved the "adult only" part! Overall perfect vacation!!

Ulemper: There is nothing we didn't like!

Fordeler: Room was clean. Staff were friendly and helpful.

Ulemper: Food is just okay. Not sure if it's because it wasn't peak season by then.

Fordeler: Beautiful poolside view of the beach Comfortable room with amazing view of pool and beach Friendly staff!

Ulemper: Great food if you are a seafood lover. If not, you may not like the other options available. Spice needs to add tostadas to their breakfast menu!

Fordeler: Can't say enough good things about our stay at Hyatt Zilara. From the moment we stepped foot from our airport transfer, every single staff member that we interacted with throughout our stay was completely warm, courteous helpful, and just extremely nice. I concluded that the reason the property is prettier than neighboring resorts has to be due to the fact that there was always a small number of staff maintaining a meticulous level of cleanliness and presentation. The open air concept of the hotel is neat and helps to provide that tropical feel. As an all inclusive, adults only resort, food and drinks were also amazing...not to mention that they have all of the popular premium liquors (Grey Goose, Capt Morgan, Crown Royal etc). Finally, it's even prettier than the photos that you'll find on the web!

Fordeler: everything was perfect, this hotel didn't miss a thing. Every detail was attended to. What a great stay!

Fordeler: This resort is massive with beautiful ground and kind staff. Room was huge, comfortable bed and was always cleaned

Ulemper: Check in process was very inconvenient and frustrating. Even though checkin time was 3pm we couldnt do check in till 4 pm. As a compensation, my group received free hydrotherapy which was nice. The next day, i had to change the room because finest didnt reserve two rooms next to each other even though i reserved two rooms. I was told that the room will be ready by 2pm but it wasnt ready till 4 pm again! I wasted a lot of time the first 2 days. They seriously need to improve their check in process, besides this, i loved my stay here.

Fordeler: Everything was excellent. They went above and beyond. Food was great for a different country, room service excellent. Don't order scrambled eggs(they must use premix or something but omlettes and fried eggs good). Water sports nice, rooms are clean and luxurious . Amenities in room exceptional. had toothbrushes, toothpaste, irons, robes, shampoos, soaps, etc.... Please remember to tip even though a tip is included in your room price. They make very little daily; like $4-6 a day and tips help. We paid $5-10 per meal, $1-2 round of drinks, housekeeper $20 for entire stay, bellmen $1 per bag.

Ulemper: The air condition works but any time you open any door it shuts off. So, if you are in and out during the day; your room will be cool but not as to what you think will be the best comfort you expect. When you wake in am you will be cold, but during day; not so much.. Keep doors sealed and shut .

Fordeler: Since your arrival to your departure, you are treated like royalty. Everything is top quality, everyone in the world should experience cancun in finest.

Fordeler: I liked the location, the safety, the beautiful buildings, and grounds. Many choices for foods, including healthy choices too. Favorite restaurants were the tapas restaurant, and the main buffet. Drinks were great, lots of fresh squeezed juices and of course specialty cocktails. The coffee and ice cream shop was fun. Service was good overall and room service was quick too. The staff at the front desk was very nice. We saved money by getting a regular room and not a rooftop suite or swim up suite and it was plenty nice. Service was always good, tip was "included" but I always tip when it was outstanding which was most of the time.

Ulemper: The Jacuzzi tub in your room can overflow very easily if you fill it too high...beware. They don't serve red bull or any energy drinks on the property. Some restaurants were closed, due to private parties, so you don't always get as many choices as you expect. They ran out of towels in the beach/pool area. Most restaurants are closed between 4-6pm. Dress code in the different restaurants and no reservations allowed is a pain. There was quite a bit of seaweed on the sand due to a lot of wind. There are way too many light switches in the room, it can take 10 minutes just to figure out how to turn them all off at the end of the night.

Fordeler: Employees were nice & service prompt, delivery quicker than told for room service/delivery. Pool was good, beach was great except for some seaweed. Massage was excellent best I've had in a long time! Food in buffet was good, did not try any specialty restaurants. Loved the cafe by the beach that served coffee and snacks. Coffee is really good, hot or cold, no sugar needed. The ice cream is really rich & smooth like gelato in Italy.

Ulemper: Kids club needs a better area not too god for older kids. My son was six and not much for him to do except video games. Other than basic drinks, margaritas & rum & coke, could be better good; drinks better if ordered in the restaurants.

Fordeler: Beach location

Ulemper: We had hard time finding vegetarian food, we had two beds were full size, not comfortable for party of 4, were able to get only one extra portable bed.

Fordeler: Flott service som er uovertruffen. En svært varm og innbydende atmosfære

Fordeler: Resepsjonen

Fordeler: clean quiet location

Ulemper: Spa is not up to 5 star standards limited dining choices

Fordeler: This resort has the best beach and pool service we've ever experienced.

Ulemper: The resort was hosting other large convention-type groups with some immature guests.

Fordeler: Excellent service… Staff was truly attentive, professional, and welcoming. Facilities are excellent and well-maintained… Subtle elegance. Food is the best I've experience in Cancun over the years… Fantino is outstanding! Beach is great… good waves too.

Ulemper: Some things, with which we'd expect The Ritz-Carlton to do better… Major item: The bed, while clearly of "high quality", caused both of us to have noticeable back aching. Medium item: Fantino is perhaps one of the best restaurants in Mexico, and it delivered quite nicely. However, we ordered Carpaccio for our appetizer, and it was never delivered and never acknowledged. Minor item: The staff consistently failed to refill our Perrier sparkling water, even though attending to the other items during our meals. It's as if the water bottle were invisible! Minor item: Although the Ritz-Carlton does very well overall to provide "silence and darkness" for a good night's sleep, the thermostat in the room was noticeable in clicking on & off every few minutes.

Fordeler: Great location in front of crystal blue and white sandy beaches. The staff is extremely professional and friendly. They will over extend them selfs to you. The food is also fantastic. The hotel had two 5 diamond restaurants that will knock your taste buds. I highly recommend this hotel.

Ulemper: Although we stayed in a renovated room I think the hotel needs to be updated specially in the common areas like the area passed the lobby.

Fordeler: the bell boys, valet, Wait staff are incredibly attentive and very polite. The rooms are very clean and spacious. Overall the hotel has a very luxurious feel.

Ulemper: The front lobby staff can be a bit nicer, more welcoming and less grumpy-looking especially when being asked a question.

Fordeler: The overall property was beautiful. The pools were great and we had a lot of fun playing pool volleyball everyday. The food was great and had enough options to never get bored. The service was wonderful and we are so glad we were able to get the upgrade to the Grand level room with Concierge through our Kayak booking!

Fordeler: The Sun Palace is beautifully maintained by staff who seem truly happy to be working there and genuinely enjoy serving customers. The beach chairs are so comfortable (thick cushions), the towels are large, the showers are large with nice products provided. We loved the hot tub in the room. The location is ideal. It's at the quiet end of Cancun so there were no noise problems. The Thai restaurant has the best food on the property. The room service staff were fantastic!

Ulemper: The Mexican restaurant menu is neither Mexican nor tasty. I'm not sure what is happening there. The drinks on property are plentiful, but if you order anything other than a straight alcohol drink (martini), you will get mostly mix. Very weak.

Fordeler: I spent my honeymoon here and it was amazing. The food is excellent and there's a lot of variety. Our room looking out on the beach was perfect and a fully stocked liquor cabinet was a nice surprise. The guest relations people helped us use the majority of our resort credit on excursions we loved.

Ulemper: I didn't like how the first thing you do after checking in is having to sit down with a guest relations person who tries to get you to attend a timeshare tour. We told them no outright and they didn't bother us about it again however.

Fordeler: Everything was amazing from the moment we arrived. The front desk greets you with a refreshing welcome drink, cold towels to cool off and a flower for me. The hotel staff is amazing, food is excellent and drinks and alcohol selection are great and on the high end side. If you're looking for a romantic getaway, couples only, no kids, this is a great place. Oh yeah, the beach is amazing too!!!

Fordeler: Alt ved det var utsøkt!! Jeg tok min mann på sin 40-års bursdag. Servicen var perfekt rundt omkring. Menneskene er så snille og imøtekommende. Havet var nydelig ... avslappende, perfekt alt i nærheten!

Ulemper: Ingenting!!

Ulemper: Ingen transport

Fordeler: Servicen er perfekt

Fordeler: Elsket beliggenheten. De ansatte var fantastisk spesielt når du går opp til. Frokostbuffeen var utmerket.

Fordeler: I like the facility

Ulemper: I didn't like the staff! I had paid for my stay through kayak arrived at the hotel late and staff didnt let me check in

Fordeler: The staff was excellent, very attentive and helpful and mostly bilingual. We were there in March and the weather was great, but the beach is shaded fairly early in the afternoon. We had to keep moving around the pool to stay in the sun. Luckily the resort was not full so it was not a problem. We did not eat at the buffets, but ordered off the menu and the food was very good.

Fordeler: Great beach although it gets shade starting at 3:00 pm. Friendly staff. Basilic restaurant amazing. Tea bags and coffee in the room are charged as if they were minibar items. You have to pay to use the gym and the spa, even if the room I stayed in cost me US$500 a night!

Fordeler: Location of hotel near town, Beauty of Hotel and grounds, cleanliness and maintenance of facilities

Ulemper: 1) Beach location was not the best. During February, the hotel itself blocked sun from pool and beach from around 8am to 11am and then again from around 4pm to 6pm. Beach and Pool in shadow of hotel. 2) Too many kids for what wants to be a luxurious hotel. 3) Make sure you use the room sign to declare you want privacy. Maids came in every day while we were sleeping or dressing despite our shouting - please don't come in now.

Fordeler: High quality luxury hotel with compact layout. Pools and beach about a minute walking from the main lobby area. Beach has little surf and is very swim-able. Bars and restaurants were all high quality and reasonably cheap. I took a mini suite which has a seating area between the sleeping area and the balcony. Perfect for lounging in the afternoon. Plenty of bars, restaurants and nightclubs with 5 minutes walk if you want to experience something outside the hotel.

Ulemper: Really nothing.

Fordeler: Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel.

Ulemper: N / A

Fordeler: When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best!

Ulemper: The price is more than a lot of hotels in Cancun, and it's not All Inclusive So you'll pay for food and drink, but it's worth it!

Fordeler: The resort was clean, our room was spacious, the beach was beautiful and the food was delicious. We cannot wait for another visit.

Fordeler: The location of the resort was perfect. Very close to the shopping, supermarkets, restaurants, ferry to Isla Mujeres. The beach on the resort was also very beautiful. The resort itself was also incredibly nice. The staff was friendly and very helpful. I would definitely go back to this resort.

Ulemper: We had dinner at the Mexican restaurant in the resort one night; which is a buffet as opposed to a la carte ordering. The dinner was very expensive and "included drinks," however the available drink selection was limited to cheap options that I wouldn't order normally. We also ate dinner a little on the later side and it appeared that the food in the buffet was sitting around for a while before we showed up to eat. All in all, I recommend eating outside of the resort. You will get better food at lower prices.

Fordeler: We stayed for a 10 year anniversary trip. It was a classy resort that we loved because it catered to a different style than the stereotypical spring break type resorts. Rooms, restaurants, pool, beach, all very spacious and stylish.

Fordeler: Jeg hadde en flott rom til en god pris. Det var i gangavstand fra de fleste severdighetene. Jeg vil ganske sikkert besøke igjen

Fordeler: Ved strandkanten, rom" beliggenhet, service. Miguel var den beste.

Fordeler: Kunne vært en diamond resort

Ulemper: Ingen

Fordeler: Beliggenhet, service, utstyr

Ulemper: Vannet var altfor kaldt da tok dusj!

Fordeler: Beliggenheten var ikke dårlig, og i gangavstand til det som skjer

Ulemper: Insekter i rommet de ansatte var lite villige til å hjelpe deg Bar i lobbyen var ikke åpen Ikke mye av et utvalg i mat menyer Ingen handling ved bassenget Skuffet over på hotellet

Ulemper: Got a partial ocean view and had view of side hotel and wall

Fordeler: The service and assistance at the front desk and the concierge were excellent - responsive, well-informed and courteous. Kitchen facilities in the room made it easy and convenient for us. It is a beautiful hotel!

Ulemper: Some deferred maintenance of bathroom fixtures detracted a little from the otherwise perfect room.

Fordeler: Nothing

Ulemper: Place was very dirty and unsafe and loud. This was rated as 4 Star and was more like 1 Star. Can’t beleive I paid hard earned money to stay there. Wanted to leave within 10 minutes of arrival. Don’t book here!

Fordeler: The deals said "FREE Sunset Cruise and Matis Jewelry Gift", but the hotel had no clue about the Cruise or the Jewelry Gift. So, it is a rip-off when you provide a hotel but they have no clue on the deals.

Ulemper: It hurts feeling when you expect a Sunset cruise and your wife expects a jewelry gift and the hotel had no clue. I was getting similar hotels for $85 to $95 per day. So, I could have saved $150 to $175 if I would have booked another hotel. Are you going to refund me the money ? Can you return me my vacation time in Cancun? Can you not avoid give the false promise to next customers? The hotel staff marked myself to "No show" list for Chichen Itza tour when my name was there on their list and I specifically mentioned them that I am waiting in the lobby from 7 am (next to the guy Victor) when the pickup was at 7:30 am. The staff was more focused on selling me their tour deals rather helping me catching my bus. This was the worst experience in my life. I have travelled to multiple countries and travel every year at least 3-4 times, but never had such horrible hotel experience. Sad wife after a vacation is the last thing you can expect. Missing a tour bus when you are waiting for it 30 minute before their arrival due to hotel stuff inefficiency is horrible.

Fordeler: Beliggenhet ved stranden med rock vegg i nærheten av bidrar til å temme den jevne kurver. Fint utendørs bassenger og stranden. Alle de ansatte er hjelpsomme og vennlige.

Fordeler: Et rent, trygt sted med vennlige og hjelpsomme. Bra beliggenhet. Enkel tilgang til stranden natteliv.

Fordeler: The pool area was amazing with lounge chairs built into the pool so laying on one , the water just covered my body---nice

Ulemper: Open air clubs full of partners and loud thumping music could be heard in the room at night

Fordeler: The beach

Ulemper: The wait time in the reception ... And you can feel the sun inside of the lobby

Fordeler: To begin with the staff was amazing! Always willing to help no matter what. We never had problems with anything in the room and if we needed something it was done promptly. The beach view was to die for! The hotel was always clean and food was always good which is a plus! I highly recommend staying here! Will definitely book here again when the time comes!

Ulemper: The hotel is general was not fresh. As soon as you walked it you could feel the humidity but the rooms were really cool and fresh so it worked out!(:

Fordeler: The resort was very average. The location was amazing. It is on a clean part of the beach. They provide cabanas on the beach. And when you leave the resort you are a very quick walk to all the bars and restaurants.

Ulemper: We traveled with a wedding party and were able to see the resort where our friends stayed. Although this resort was average in appearance, it was WAY over priced (compared to where our friends stayed and what they paid). The all inclusive is NOT included if you book through a third party (kayak, orbitz, expedia). When we got to the hotel is was $240 additional per person even though the hotel is advertised as an all inclusive on Kayak. Our view was of the loud banging construction that woke us up at 5am each day. When I called to see if we could move rooms, I was told we could get some ear plugs. The construction was loud and early! There is no hot tub at all. The resort is very small. Also, the house keeping staff skipped our room one day, on another day they charged us $100 for spilling a cocktail on the comforter.

Fordeler: The place was amazing. Everyone was there to help you and please you. We had troubles with rooming situation and Irvin helped us out so much. He was able to fix our situation and be super friendly about it the whole time. We went over spring break weekend, but the hotel was pretty good about quieting people down during the night so we got a great nights sleep each night! The hotel itself is amazing. It has a great beach, staff, pool, super clean, food, and drinks. I was there for six days and had a blast the entire time!

Ulemper: Håndklær ble ikke byttet ut noen ganger

Fordeler: Beliggenhet, beliggenhet, beliggenhet! Elsket ved vannet, utsikten, servicen. Hugo, vår bartender var vennlig og gjorde det beste mojito! Jeg vil anbefale Krystal til familien og venner. Tommelen opp!

Ulemper: Støy fra klubber

Fordeler: Ikke noe virkelig et hull.

Ulemper: Alt. eksplodere denne elendigheten snarest mulig.

Fordeler: The staff at the Krystal Cancun were fantastic. Very friendly, and helpful, willing to give advice on good local (not touristy) places to eat and visit. Great, easy self parking. The room we had was right on the beach, with a fantastic view of the ocean. The music at the bar was fantastic. Salsa, cha cha cha, boogaloo. Great bar service and good drinks. Awesome location in the hotel zone. The beach was clean and beautiful, located in a very calm water area. We enjoyed a perfect first night in Cancun at this hotel.

Ulemper: Our room was great, first floor, right on the beach. This posed a problem later on in the evening. There was a wedding right outside of our room on the beach, and the music from the reception was quite loud into the evening. We didn't mind this too much as we were very exhausted from traveling that evening and were able to fall asleep quickly, but for some, this may be a pain point. The bed in our room was also quite uncomfortable. Very firm, sort of like sleeping on a box spring only. The hot tub was being repaired and was not working when we arrived in the evening. The staff runs really slow with the check in/check out process. Be prepared to wait a while when you are arriving and leaving the hotel. There is only one main entrance to the hotel, so we had to walk quite a ways from where we parked our car to our room inside the hotel. We really didn't mind this, but again, it may be a pain point for some, that no one offered to help us with our bags. The pool area closed around 10:00 at night, but you can walk up and down the beach in the evenings. The bathroom in our room was dark, damp, and there was mold growing in corners in the shower. It was in much need of a thorough cleaning. Overall we had a good first night in Cancun at this hotel. Its location on the beach made up for our dislikes.

Fordeler: The view was AMAZING!! the staff was very pleasant as well and had no issues when requesting a different room.

Ulemper: The noise due to the club next door, but I did visit during spring break so it might be louder then.

Ulemper: Shower is not working. Mirror is dirty, tissue holder has rust and not safe if it cut off your skin, resort must also work on its furnitures because the location is great but furnitures are old. Hallway must have carpet so whenever other guests are asleep it wouldn't bother them when someone is walking from the hallway especially kids who is running and playing around.

Fordeler: The beach was beautiful and easy access to it. The hotel cost was actually pretty cheap.

Ulemper: The hotel is outdated, the shower was broken. I paid for two beds and only got one bad they didn't have another room.

Fordeler: The beachfront was beautiful. Housekeeping personnel was hard working and kind.

Ulemper: Had to change room because of wifi issue. No help given. Showe was broken. Walls very thin.

Fordeler: We loved the beach of the Krystal. The beach front view was absolutely amazing. Each afternoon my friend and myself would lay out on the beach, and every day there were men with delicious coconut drinks who would sell them to us for very good prices. We definitely enjoyed that. The pools were also beautifully designed and were perfect with the beach front view.

Ulemper: We didn't like the staff who were extremely rude on the phone and claimed that my friend and myself were liars. They called the room claiming that me and my friend were random girls that our friends had snuck into their room, when in reality we are all friends and had planned the trip together. They did not need to threaten to kick us out. My friend and myself had wrist bands to be at the resort. That was completely uncalled for.

Fordeler: The location was very convenient! 5 minute walk to a market and the clubs and restaurants are just steps away!

Ulemper: We paid for an ocean view room and we got something in the 1st floor and when you look out your window all you see are cabanas and people. Luckily we brought it up to their attention and they gave us something better BUT not until the next day. In my opinion, the rooms on the bottom floor, although technically facing the ocean, shouldnt be given to guest as "oceanview" seeing as you CANT see the ocean.

Fordeler: Right on beach!

Ulemper: Very very old dated room! I should have know while standing at the desk listening to all the complaints of other guests that this was a poor place to stay!