Cancún Hoteller

Fordeler: Everything about this resort was amazing! The food, staff, location etc! I could go on forever! It is almost like a completely different resort from day to night. During the day there is tons of entertainment around the pool and beach and then at night everyone gets dressed up for a nice dinner.

Ulemper: The only 1 complaint that I have is although the bed is beautiful it's extremely uncomfortable!

Fordeler: Everything is clean, tasty, and designed to make the guest happy.

Ulemper: AC was not strong enough in the main restaurants.

Fordeler: The service was amazing. Everyone was so friendly. There are a lot of restaurant choices and the food was good. The hotel is large but very spread out making it feel more intimate.

Ulemper: There is no privacy in the bathroom.

Fordeler: This was such an incredible resort! I loved every minute. The staff was excellent and friendly, the food was great, the location was amazing. I loved how many lounge chairs they had as we never had to get to the pool early to secure out spots. I can't wait to go back!

Ulemper: I would have loved if they had more of the large bed cabanas. They were amazing, but there were only like 6 and so were taken quickly. But honestly, that's not really a complaint because this place was the best.

Fordeler: Location Service Environment

Ulemper: Food Beds Pillows

Fordeler: You won't be disappointed - beautiful-top of line service - great restaurants- entertainment and more. There is a great atmosphere and the beaches are picturesque. I will be back for sure

Ulemper: Sunscreen too expensive

Fordeler: The resort was great not a dull moment, beach was beautiful and the rooms were outstanding. Food was pretty great as well, especially the Asian and French restaurants, although, I enjoyed them all. The staff took our stay to the nextt level They know your name, cater to your every whim and genuinely want you to have a good time. The event coordinators we met(Marcos, Luis, Joe and Nestor) made sure there was plenty to do every day if that's what your in to and the bar tenders and drink staff were incredible. Ever was our bar hop and he went above and beyond for us! Love this resort, will most certainly be back!

Ulemper: No real complaints, ran out of sunscreen at the resort was like 28 USD seemed a bit much. The hookahs they offer were a bit dated and was not impressed with their quality.

Fordeler: The staff was excellent!! The whole resort was extremely clean and beautiful!! I will definitely be back!!

Fordeler: Området er flott. Likte virkelig den oppsett. Folk var så hyggelige. Virkelig et flott sted å besøke.

Ulemper: Likte ikke de glass dører. Ikke noe privatliv.

Fordeler: The staff was amazing, very welcoming and surprised us with cute things sent to the room to celebrate a birthday. Very impressed with the cleanliness and amenities of this hotel.

Ulemper: Food at the pelicanos could be better, very fried and bar like good options. Would like to see a smoothie bar or fresh juice area.

Fordeler: We liked a good food and service was excellent

Ulemper: There was no night bar and nothing to do after 9pm. A small selection of restaurants for dinner

Fordeler: Awesome service! Very clean beach! Super good food! Great rooms! Loved the "adult only" part! Overall perfect vacation!!

Ulemper: There is nothing we didn't like!

Fordeler: the massages at the spa were incredible!!

Fordeler: Room was clean. Staff were friendly and helpful.

Ulemper: Food is just okay. Not sure if it's because it wasn't peak season by then.

Fordeler: Can't say enough good things about our stay at Hyatt Zilara. From the moment we stepped foot from our airport transfer, every single staff member that we interacted with throughout our stay was completely warm, courteous helpful, and just extremely nice. I concluded that the reason the property is prettier than neighboring resorts has to be due to the fact that there was always a small number of staff maintaining a meticulous level of cleanliness and presentation. The open air concept of the hotel is neat and helps to provide that tropical feel. As an all inclusive, adults only resort, food and drinks were also amazing...not to mention that they have all of the popular premium liquors (Grey Goose, Capt Morgan, Crown Royal etc). Finally, it's even prettier than the photos that you'll find on the web!

Fordeler: Beautiful poolside view of the beach Comfortable room with amazing view of pool and beach Friendly staff!

Ulemper: Great food if you are a seafood lover. If not, you may not like the other options available. Spice needs to add tostadas to their breakfast menu!

Fordeler: 레스토랑 어디든 다 맛있고 친절했습니다 수영장이 넓어 이용에 불편이 없었고 만들어주는 칵테일, 마가리따 모두 만족스러웠습니다. 룸서비스 한번 시켰는데 플랫팅 맘에 들었고 따뜻하게 먹을 수 있어 뷔페에서 먹는것보다 더욱 만족스러웠습니다.

Fordeler: Best on the strip

Fordeler: Nice food and stuff.

Ulemper: Room with two separate beds. Uncomfortable

Fordeler: everything was perfect, this hotel didn't miss a thing. Every detail was attended to. What a great stay!

Fordeler: Alt er perfekt!!

Fordeler: I like the facility

Ulemper: I didn't like the staff! I had paid for my stay through kayak arrived at the hotel late and staff didnt let me check in

Fordeler: The staff was excellent, very attentive and helpful and mostly bilingual. We were there in March and the weather was great, but the beach is shaded fairly early in the afternoon. We had to keep moving around the pool to stay in the sun. Luckily the resort was not full so it was not a problem. We did not eat at the buffets, but ordered off the menu and the food was very good.

Fordeler: Great beach although it gets shade starting at 3:00 pm. Friendly staff. Basilic restaurant amazing. Tea bags and coffee in the room are charged as if they were minibar items. You have to pay to use the gym and the spa, even if the room I stayed in cost me US$500 a night!

Fordeler: Location of hotel near town, Beauty of Hotel and grounds, cleanliness and maintenance of facilities

Ulemper: 1) Beach location was not the best. During February, the hotel itself blocked sun from pool and beach from around 8am to 11am and then again from around 4pm to 6pm. Beach and Pool in shadow of hotel. 2) Too many kids for what wants to be a luxurious hotel. 3) Make sure you use the room sign to declare you want privacy. Maids came in every day while we were sleeping or dressing despite our shouting - please don't come in now.

Fordeler: High quality luxury hotel with compact layout. Pools and beach about a minute walking from the main lobby area. Beach has little surf and is very swim-able. Bars and restaurants were all high quality and reasonably cheap. I took a mini suite which has a seating area between the sleeping area and the balcony. Perfect for lounging in the afternoon. Plenty of bars, restaurants and nightclubs with 5 minutes walk if you want to experience something outside the hotel.

Ulemper: Really nothing.

Fordeler: Everything about the experience was amazing. Pretty clear to me now why it's a 5 star rated hotel.

Ulemper: N / A

Fordeler: When you stay here you know why it's called the "Grand" Fiesta Americana Coral Beach... It's GRAND! This was our fourth time in Cancun, and second time at this hotel. Service, cleanliness, location - water and land, comfort, style and elegance, and food are the best!

Ulemper: The price is more than a lot of hotels in Cancun, and it's not All Inclusive So you'll pay for food and drink, but it's worth it!

Fordeler: The resort was clean, our room was spacious, the beach was beautiful and the food was delicious. We cannot wait for another visit.

Fordeler: It's right on the beach with plenty of pools and bars to kick it at. The staff is very professional, and > 90% are bilingual. There is even a water sports hut at the end of the beach where you can rent jet skis, parasailing, water jet packs, etc.

Ulemper: If you're going here in the off-season like we did, I would note that the back side of the hotel (where all the pools and beach are located) does NOT face the sun!! So it gets dark a little early for our taste. The sun went down behind the big hotel at like 3 PM each day. We started waking up at 8 AM to get the most out of our day once we overslept and found out the hard way.

Fordeler: The location of the resort was perfect. Very close to the shopping, supermarkets, restaurants, ferry to Isla Mujeres. The beach on the resort was also very beautiful. The resort itself was also incredibly nice. The staff was friendly and very helpful. I would definitely go back to this resort.

Ulemper: We had dinner at the Mexican restaurant in the resort one night; which is a buffet as opposed to a la carte ordering. The dinner was very expensive and "included drinks," however the available drink selection was limited to cheap options that I wouldn't order normally. We also ate dinner a little on the later side and it appeared that the food in the buffet was sitting around for a while before we showed up to eat. All in all, I recommend eating outside of the resort. You will get better food at lower prices.

Fordeler: Alt ved det var utsøkt!! Jeg tok min mann på sin 40-års bursdag. Servicen var perfekt rundt omkring. Menneskene er så snille og imøtekommende. Havet var nydelig ... avslappende, perfekt alt i nærheten!

Ulemper: Ingenting!!

Ulemper: Ingen transport

Ulemper: Don't expect more its a small motel with 10X10 pool so your back yard pool is bigger then this.

Fordeler: The staff mostly and the ease of my stay

Ulemper: It's right next to a busy casino that makes parking anywhere near the hotel a little difficult.

Fordeler: Everything was excellent. The room was comfortable and clean. We had a wifi hotspot outside room, so very fast connection. We had plenty of hot water and water pressure. The hotel food was great and really good restaurants were within walking distance. The pool area was private and comfy. There is a casino right next door.

Ulemper: It was far from the airport and beaches. Call the hotel to arrange a taxi to the airport, only $20. We took the airport shuttle, 40 min wait and $40.

Fordeler: Friendly/Helpful Reception and hotel staff Nice & clean Spacious, comfortable room. Extras in the room: coffee maker, microwave, mini fridge Beautifully updated, spacious bathroom. Excellent water pressure - especially if you have long hair to wash Privacy around pool area. Fitness center Business center On site restaurant & complimentary continental breakfast. Excellent downtown location: public transport/bus stop 50 yards from entrance. Mall 2 blocks (5min walking) away. Supermarket, pharmacy & restaurants all close-by (walking distance). Complimentary DVD's to choose from to watch if you'd like. SMOKE FREE. Thank goodness. Booking via Kayak saved me 50% off the price you'd pay if you reserved at the front desk. Not kidding. There is nothing I didn't like about this hotel for this price point, and I have rather high expectations. Comparable to a 3.5 to 4 star hotel in the USA.

Ulemper: There is nothing I didn't like about this hotel. Highly recommended.

Fordeler: The room was super clean, large. Well done rooms and just a good friendly place

Fordeler: The hotel was great and the staff was nice. Each room had its own WiFi. There was a living room area, along with a large bedroom and bathroom. Everything was updated and was nicer than the hotel we stayed in for 180.00 per night on the beach.

Ulemper: The only complaint We have regarding this hotel was the smell of our room. We aren't sure if it's the cleaning supies or what but it was pretty horrible. If you can get past the smell though the hotel is great to stay in.

Fordeler: Friendly staff Good location for off-kulkana

Ulemper: Hotel desk operator wouldn't assist with anything like advising a place to go snorkeling or how to call Mexican collect call operator Bugs in my bed Room smelled like smoke

Fordeler: Norman var utrolig. Han var vennlig, kunnskapsrike og hjelpsomme.

Fordeler: Personalet var vennlige, mye for pengene, rommene var fine og kom med en sofa, kjøleskap og spisebord

Fordeler: Rom

Ulemper: Parkering

Fordeler: The pool area was amazing with lounge chairs built into the pool so laying on one , the water just covered my body---nice

Ulemper: Open air clubs full of partners and loud thumping music could be heard in the room at night

Fordeler: The beach

Ulemper: The wait time in the reception ... And you can feel the sun inside of the lobby

Fordeler: To begin with the staff was amazing! Always willing to help no matter what. We never had problems with anything in the room and if we needed something it was done promptly. The beach view was to die for! The hotel was always clean and food was always good which is a plus! I highly recommend staying here! Will definitely book here again when the time comes!

Ulemper: The hotel is general was not fresh. As soon as you walked it you could feel the humidity but the rooms were really cool and fresh so it worked out!(:

Fordeler: The resort was very average. The location was amazing. It is on a clean part of the beach. They provide cabanas on the beach. And when you leave the resort you are a very quick walk to all the bars and restaurants.

Ulemper: We traveled with a wedding party and were able to see the resort where our friends stayed. Although this resort was average in appearance, it was WAY over priced (compared to where our friends stayed and what they paid). The all inclusive is NOT included if you book through a third party (kayak, orbitz, expedia). When we got to the hotel is was $240 additional per person even though the hotel is advertised as an all inclusive on Kayak. Our view was of the loud banging construction that woke us up at 5am each day. When I called to see if we could move rooms, I was told we could get some ear plugs. The construction was loud and early! There is no hot tub at all. The resort is very small. Also, the house keeping staff skipped our room one day, on another day they charged us $100 for spilling a cocktail on the comforter.

Fordeler: The place was amazing. Everyone was there to help you and please you. We had troubles with rooming situation and Irvin helped us out so much. He was able to fix our situation and be super friendly about it the whole time. We went over spring break weekend, but the hotel was pretty good about quieting people down during the night so we got a great nights sleep each night! The hotel itself is amazing. It has a great beach, staff, pool, super clean, food, and drinks. I was there for six days and had a blast the entire time!

Fordeler: Et rent, trygt sted med vennlige og hjelpsomme. Bra beliggenhet. Enkel tilgang til stranden natteliv.

Fordeler: The hotel staff were the best of numerous resorts we have stayed at. Very helpful, pleasant and professional. Our room was clean and very comfortable. The beach was clean and well groomed. The pools were beautiful. The best lunch was the pizza oven, serving up made to order pizzas!

Ulemper: It is a bit dated in the lobby. The food is what I would consider average. If I book another all-inclusive in Cancun , I would look elsewhere because of the food. We usually go for more than a week and I don't think we would enjoy the dining experience here for that long.

Fordeler: The beach, the pool, the breakfast and dinner buffet. (The food was well above average and quite good at times). Great poolside drink service from Roberto, our waiter on more than one day. Our beach front room was a bit bare (furniture wise) but it was clean and roomy. Cleaning staff did a great job. Bus stop right out front will get you to center of nightlife (about a five minute ride) for under a dollar. It's location away from the center made the beach that much better and less crowded. We had a great stay.

Ulemper: Time share push after check in. Just insist that you want to go right up to your room and dodge this (they were not aggressive when we did this).

Fordeler: Royal Solaris is a fairly inexpensive all inclusive with decent sea views. Multiple choices in places to eat. Some of the wait staff actually made an effort to make our honeymoon enjoyable. A waiter by the name of Mibsam was the friendliest individual on staff by far. The members working the front desk were always very helpful as well.

Ulemper: I've stayed at two other resorts in Cancun and a third in Cozumel. All of which were competively priced with this one and offered equivalent all inclusive packages. All had nicer rooms, higher quality finishes to give a luxury feel, and professional staff. 1. The Rooms The first room my wife and I experienced was less than ideal. The ceiling was so short we both could reach up and touch the ceiling. All bathrooms lacked ventilation so mold and paint bubbling should be expected. The first room's bathroom had a curious layout with lights hanging out of the socket. It was fixed shortly thereafter, but if I had kids I would not have accepted the room. Exposed electrical surfaces in a wet space with no ventilation is a disaster waiting to happen. We payed to upgrade our room to the jacuzzi room which looked much more like a normal hotel room. The bathroom still didn't have any ventilation. in addition, the tile work wasn't very impressive. The finishes looked very sloppy and didn't seem to have a luxury feel. Get what you pay for... 2. Staff aforementioned are the staff that were very helpful and good at their jobs. What I was concerned about is that very few people were concerned about making our honeymoon special. Bartenders were always very nice, maybe a little too nice.. There were numerous spring breakers and Its always okay to let lose. There needs to be more discretion as to when to cut somebody off. Every day there was someone being wheelchaired out. Alcohol poisoning got pretty serious for some of these guys and could have easily been taken care of. ive spent spring break with my buddies before down in a different resort and not only were the rooms and facilities much nicer, the staff were willing to look out for you and help you out.... They were so far gone they couldn't tell the difference between water and tequila. much of the staff seemed to be more concerned about helping/ serving the spring breakers over the families. numerous families found it difficult to sleep at night with spring breakers coming around at night being extremely boisterous. I woke up every night from the noise. Solution that other resorts use... Escort them back to their rooms. 3. Restuarants Always had decent food. Also had plenty of seating with nice views of the sea. However, half the time the waiter would forget our drinks or take a long time to get our drinks. One day I finished my entire meal before getting our drinks. in this case it really depends on your waiter. There are some really good ones and some that don't seem to care.

Fordeler: The staff was good the lady manager Ava was very good too

Ulemper: They need to include the Internet

Fordeler: They upgraded us to the Caribe they own next door, we had a ocean view, quieter pool than royal Solaris, some meals were very Good others were just ok, resort beautiful and well kept, staff very attentive, even more so when you tipped them, everyone very friendly, if I went again I would stay at the caribe again. W made lots of friends with the staff and some other travelers. The resort had all types of people including families. Also important we could get a chair on beach or at the pool.

Ulemper: The food sometimes was just ok, but that happens when you have buffets.

Fordeler: Easy. Everything was close together. Staff was nice.

Ulemper: The facilities are dated. Towels were a dingy brown green color. Restaurants were never consistently open. People come to Mexico for Mexican food and the Mexican restaurant was closed most days we were there.

Fordeler: Best Time EVER :) Where to start everything was perfect as soon that we walk in, everyone is super nice and friendly. Rooms where clean and our View priceless, The food was great no one got sick. They had activity everyday at the lobby and the pool activity where so much sun. A SPECIAL thanks to Enrique Felipe and Colorado they would go out of there way to make us feel like home. Also the Bar Tenders where so friendly and they made us a super yummy Sapitos shoots and drinks. We are definitely returning to Royal Solaries . :) out next stay to Royal Solaris will be in Cabo San Lucas,

Fordeler: The food was excellent. My favorite part was the pool and the swim up bar. They have water volleyball and water basketball. There is always some sort of game going on at the pool area. The staff was wonderful. The rooms were cleaned thoroughly every day. Easy bus ride to the night clubs for 50 cents. All in all I felt that this was the perfect resort for a group of friends (we are in our mid 20s), couples, or families.

Ulemper: The buffet could have more variety each day.

Fordeler: First the food was excellent the service was extraordinary as they great you since you enter the hotel, staff was amazing and the pools and kids club was awesome! Super safe for family with children. Bartenders are knowledgable of drinks and very friendly.. The reataurant was very delicious with the 5 course meals. We felt right at home!! I would definitely stay At The Grand Solaris! Thumbs up for food ,cleanliness, staff, and overall the atmosphere was great oh and to add the shows were wonderful!! I miss being there my kids loved it!!! If you want to have a great and relaxing time, to make wonderful memories and enjoy the beautiful beaches and views go to The Grans Solaris! We truly had la passion del Solaris!!(:

Ulemper: The only thing was they need to add toilet covers around the resorts restrooms, pillows a bit hard.

Fordeler: Convenience of meals which are abundant and available 24/7 Staff are very friendly Great view and location Great kids club and pool - highly recommended if you have kids Convenient taxi service from hotel

Ulemper: Many dishes were not great; they are acceptable but not something to rave about. Very busy hotel; not for those wanting a quiet getaway Hotel activities are too loud especially in the lobby at night Only two sets of elevators in entire building; not enough for the capacity of guests of building Always long lines at front desk; they need to add more staff during checkout time.