Hoteller i Cancún

Fordeler: De ansatte, fasiliteter og tjenester, og landskapet er fantastisk

Fordeler: The view was great. The meals were excellent, espeiclally that Mexican restaurant next to the beach. We had a great time at the brew pub as well.

Ulemper: The amenities in the room wasn't sufficient. No toothbrush, no slippers & etc.. provided

Fordeler: The staff were very attentive to our needs especially the bellboy, who took very good care of us from beginning to end, the food was fantastic, the shows were great, the place was beautiful!

Ulemper: Absolutely nothing, would go back again, in a heartbeat!!!

Fordeler: the staff, the room, the resturants, the beaces and pool - al was above perfection!

Ulemper: They have a Dolphine pool with real and live dolphins. I don't think that animals such as dolphins and whales should be captive, it is a large pool but smaller than they need. If I had known it from the start I am not sure I would of booked. Everything else is amazing!

Fordeler: The food is very good, and the staff very kind. We was there in our honeymoon and they put some cake and champagne in our room and decorate the room with balloons, it was very nice.

Ulemper: I'm sad about the dolphin pool because they have to live in the wild under other conditions and not provide labor and financial services to humans.

Fordeler: Everything, except for the dolphins pool. This is the only reason I will choose another hotel in the future.

Ulemper: The dolphins pool. How is it even legal? They should be free in the ocean.

Fordeler: The staff are friendly the food is amazing. The room was big and the most comfortable bed I've slept in.

Ulemper: Whoever likes animals shouldn't go into this hotel. The dolphins are held in captivity for people to swim with them and take pictures. If I knew this I wouldn't arrive into this hotel.

Fordeler: This place is absolutely beautiful with breathtaking views! The food and drinks were AMAZING! I was provided with everything that I needed during my stay. I will definitely be staying here again the next time I'm in Cancun.

Ulemper: n/a

Fordeler: Everyone was very welcomeing

Fordeler: Amazing staff service

Ulemper: Food.

Fordeler: Location, restaurants, customer service, and amenities far exceeded my expectations.

Ulemper: N/A

Fordeler: Great facilities

Ulemper: Drinks were uninspired and shakes were not fresh fruit

Fordeler: I love the location of this resort. Due to it's position there is a bay type beach on one side and a nice large beach on the other side that usually has waves. The rooms all have a water view and the marble shower is amazing.

Ulemper: IT's a large resort and I typically like smaller properties, but with all the positive aspects of this place I can overlook the size. I try to go during the off season, when the resort is not at capacity. Food quality could be better.

Fordeler: Alt ved det var utsøkt!! Jeg tok min mann på sin 40-års bursdag. Servicen var perfekt rundt omkring. Menneskene er så snille og imøtekommende. Havet var nydelig ... avslappende, perfekt alt i nærheten!

Ulemper: Ingenting!!

Ulemper: Ingen transport

Fordeler: Servicen er perfekt

Fordeler: Elsket beliggenheten. De ansatte var fantastisk spesielt når du går opp til. Frokostbuffeen var utmerket.

Fordeler: Facility was excellent and met our expectations but they pressured us buying into their vacation club which we did against our wishes.i believe hotel should stop making such moves towards the vacationers against their wishes

Ulemper: Pressuring folks buying into the vacation club

Fordeler: It is a beautiful property, but the seaweed infestation emits an awful smell and the beach was closed. I bought this reservation on your site based on your advertisement that it was an all-inclusive reservation. IT WAS NOT!!! I felt totally misled.

Ulemper: The smell and that the staff was not very helpful when I explained how we bought an all-inclusive package.

Fordeler: The excellent service-mindedness of the staff (especially Eleonor and Lizbeth) who helped me arrange a beautiful surprise for my girlfriend with upgrade, fantastic spa treatments and a wonderful and romantic dinner at their La Hoya restaurant, that served excellent food, super romantic ambiance, really nice mariachi band playing and perfect service. I ended up proposing my girlfriend at the beautiful beach, so now we’re engaged! :) The location, facilities, spa and restaurants are fantastic. The whole stay at Grand Fiesta in Cancun was simply fantastic and unforgettable and we will return asap! Thank you, Grand Fiesta!

Ulemper: We liked everything!!

Fordeler: The pool, beach and gym are fantastic. The coffee was delicious. Staff were incredibly friendly and welcoming.

Ulemper: The bath was a little old and dated, and we had to move rooms twice because the hotel had given us two beds instead of one large king bed.

Fordeler: DONT wast you MONEY!

Ulemper: The most terrible HOTEL EVER!!

Fordeler: The location is perfect and the staff people were very nice from the first moment. Everything always clean and make very good feeling. Was a perfect vacation!!!

Fordeler: Pool; Friendly Staff; Beach

Ulemper: Bathroom facilities a bit outdated

Fordeler: Hotel, staff and service was amazing. Housekeeping was on point, room was clean, hotel close to lots of things, restaurant on hotel was really nice. Oh not forgetting the spa. Will definitely stay there if I visit Cancun again.

Ulemper: None!

Fordeler: They questioned us about special event that brought us on the vacation. It was our 15th anniversary. They had a bottle of Brut and cake to celebrate all set up in the room.

Ulemper: The wait for the check in was 20 min!! They weren't even busy!!! They were occupied with checking in a large group of flight attendants and pilot. Wish they had a separate person dealing with major groups. Also bedsheets were not cleaned properly.

Fordeler: Location and pools

Ulemper: Everything wasn't included. For a higher price but everything included would be great.

Fordeler: very professional staff

Ulemper: nothing

Fordeler: The beach and the staff serving at the beach. Vale staff were also very kind and helpful.

Ulemper: Had to go 5 times back to reception since the card did not open the door. It's a long wallk after 18 hours of travel and only after the fifth time they sent someone to fix the door. You have to pay for EVERYTHING in this hotel even a tea bag in your room !!!! For my opinion too expensive. I've been in Mexico in cheaper hotels which offered much much more for much less!!

Fordeler: Utmerket personale oppmerksomhet

Ulemper: Det er ikke håndklær for å dra på stranden.

Fordeler: Godt plassert i Turístico område for Cancun. Kun få minutter fra stranden. Utmerket og høflig personale. Alle var imøtekommende og vennlige. romslig rom med gode fasiliteter, som inkluderer et treningsstudio og badstue. Frokostbuffé var fantastisk og de tilbyr gratis betjent parkering. Ville dratt tilbake når som helst.

Fordeler: Godt plassert i Turístico område for Cancun. Kun få minutter fra stranden. Utmerket og høflig personale. Alle var imøtekommende og vennlige. romslig rom med gode fasiliteter, som inkluderer et treningsstudio og badstue. Frokostbuffé var fantastisk og de tilbyr gratis betjent parkering. Ville dratt tilbake når som helst.

Ulemper: Varmtvann var inn og ut

Fordeler: Beliggenhet

Ulemper: Hvor skal jeg begynne

Fordeler: Helt utrolig service! De var så vennlig og høflig.

Fordeler: I loved everything about this hotel not to forget to mention I was upgraded to the top floor with an ocean view awesome from the decor to the location just amazing super safe so much to do easy access to buses that take u all over for 1$ so close to the ferry to get you access to the island even though I got on the wrong ferry one evening I was still able to access a bus that came in 2mins top yes everyone at the hotel super friendly and helpful I return later than my 12 PM chk out and they said no worries I had till 1 to chk out at no extra cost...omg as for the beds yes yes yes slept like a baby beds r super soft #fluffy will for sure return with my family....

Fordeler: Terrible service! You need a taxi to the airport? Instead of getting you a taxi they will ask you a bunch of questions, what is your room number, how was the stay? You will not get what you need and will be late for your flight! Free parking? Liers!

Ulemper: Terrible service! You need a taxi to the airport? Instead of getting you a taxi they will ask you a bunch of questions, what is your room number, how was the stay? You will not get what you need and will be late for your flight!

Fordeler: Location

Ulemper: The rooms are old and dirty

Ulemper: Everything!!

Fordeler: Great location

Ulemper: Nothing.

Fordeler: Great location. Across the street from supermarket and across the street from public access to beach. Outstanding value for convenient location, clean rooms, and accommodating service. Best price for value as long as you don't need private beach access.

Fordeler: Is good located but with out beach front

Fordeler: Nothing

Ulemper: Everything

Fordeler: Staff was very friendly felt safe even in mexico

Ulemper: Outdated

Fordeler: Great location, comfortable and clean rooms, nice bar/food, friendly on reception.

Ulemper: Sometimes they don't give you a receipt in the restaurant - not sure why.

Ulemper: The hotcakes was really bad Not cooked

Fordeler: Very settled and consistent, good service

Ulemper: The room was not “airy” enough, feels a bit closed, with no option to open a window etc..

Ulemper: Håndklær ble ikke byttet ut noen ganger

Fordeler: Beliggenhet, beliggenhet, beliggenhet! Elsket ved vannet, utsikten, servicen. Hugo, vår bartender var vennlig og gjorde det beste mojito! Jeg vil anbefale Krystal til familien og venner. Tommelen opp!

Ulemper: Støy fra klubber

Fordeler: Ikke noe virkelig et hull.

Ulemper: Alt. eksplodere denne elendigheten snarest mulig.

Fordeler: Food and drinks was very good Staff was very nice View in the room is amazing Clean beach Location very good!! (1 min walking from COCO BONGO club)

Ulemper: The hotel is old-fashioned, DONT PAY EXTRA MONEY FOR THE CLUB LOUNGE- IT'S OPEN ONLY 4 HOURS A DAY AND THERE IS NOTHING IN THERE.

Fordeler: Location is perfect, really close to the Cancun nightlife but on your room you didn't notice that! Rooms where really quite. We had a room with seaview and that was great! Also the extra wide bed was perfect!

Ulemper: We need to wear a bracelet.... we didn't even had all-inclusive or breakfast but we still needed to wear a bracelet (with a number) cause the security can recognise who was a guest and who not. I think this is really 2010 style. Don't like it to be a number and going to explore the area of Yucatan with a blue bracelet on. Also when we checked it nobody noticed something about the bracelet. When we went out of the hotel and coming back the next day the security guy was really un polite cause we weren't wearing a bracelet. We went back to the reception and just then they told us we need one (why not with checking in?). We asked for 2, and now the funny part starts... they didn't had any bracelets left cause they where "sold out". They told us they will get new ones the day after.... At the end we received them 1.5 days later then checkup and 5 annoying security guards later

Ulemper: Check in was straight up Gordon Ramsay Hotel Horror worthy. Rooms weren’t ready until the evening and we were left to sit on the stairs in the lobby until they were. When I asked the manager what was going on, he told me he would have a “gentleman to gentleman chat” with my dad. Even when I explained that although I am female, I have organised the entire trip and my elderly dad is not involved. But he insisted on speaking only to him. Then we were sent to the wrong rooms, were involuntarily moved twice, No compensation offered. Also worth noting; Some rooms had been booked as the “two double beds” option (as not everyone is couples) we were told this is just a request and not guaranteed when booking so they would have to just share the one bed. After all this, by the time we were finally allowed to settle into the room I went to turn on the shower to find no hot water. Maintenance confirmed it was not working when they came to check but instead of being offered another room with working hot water, we were given a key to a shower in another part of the hotel to shower and then walk back in our towels to our room. It’s a shame the service is so terrible because it has good potential and great location but for a few extra bucks I’d stay somewhere less terrible.

Fordeler: The location. The breakfast buffet was amazing. The outside area including the beach is always clean. The staff was great.

Ulemper: We had no water in the bathroom for a few hours during two days. The room is not well isolated and we could hear the people next door easily.

Fordeler: Hotel was clean and staff were very friendly.

Ulemper: They did not have my reservation upon checkin. So I had to wait for them to dig through their reservations to find mine. Also the hotel is very close to a few clubs which play music until the very early hours. I could hear the bass even with earplugs.

Fordeler: location is great

Ulemper: everything was good

Fordeler: Mantienen el cuarto limpio cada día y el hotel en general tienen. Buen servicio

Fordeler: Location was good. Good beach

Ulemper: Breakfast buffet was just ok and overpriced. Lowest exchange seen anywhere

Fordeler: Only location.

Ulemper: All the Staff is not kind, not gentle.

Fordeler: What made the trip were the staff. Isabel who prepared the Sushi and Walter who worked the bar were very friendly. Also Claudia who worked as a waitress outside. Along with Nee Beth. All the staff at the Krystal Cancun were the best.

Fordeler: location

Ulemper: Smelly room, loud noises from rooms and from street, problems in the water system

Fordeler: Location

Ulemper: Pool size, location and clean beach.