I have a very bad experience with this hotel. I stayed there for 2 nights, and when I was checking out, the bill shows an additional euro60 charge from their resturant, but I didn't have any dinner there! And I said to the staff "I didn't take anything from mini-bar, either", she didn't response, so I highlighted it again, then her manager came up without any explanation or apologize. Even they correct the bill, he shouted at me, saying "Pay and go, otherwise I will kick you out in 2 mins!". It's totally unacceptable, especially this hotel is marked as 4 stars! I would never ever enter this hotel!
Other than being right accross from the beach and friendly staff, there is nothing that I would mention for the positives. Hotel noisy, room not very clean and tiny, old furniture, bathroom small and old. Requested parking spot upon arrival and glad we did. Parking is extremly small and cramped. Staff did manage to get us one spot. After parking could hardly, and I mean it, I could hardly get out of the car w/out hitting the next vehicle. For one night it was ok but would not spend a whole week there. Hotel's rating as 4 star has a lot to be desired...
location was good family hotel so was very noisey
I had a great time here, the brekfast was very tasty and rooms were cosy and comfortable..this time my trip was a business trip but I would like to return with my family to have my holidays,the staff of the hotel already recommended me to visit the surroundings of rimini :san marino,san leo,verucchio, montescudo.. I would like to see them .. My stay was too short..
Convenience and realiable catering etc. Inside is fine but the outside is in need of some tlc... beginning to look shabby compared to others in the area?
Jeg likte beliggenheten og at det var nyoppusset og veldig rent. Jeg likte også at det var amerikansk frokost.
Fint og moderne hotell, svært bra beliggenhet, hyggelig betjening, bra frokost! Måtte bytte hotell siste natt pga arbeider med aircondition...
The staff were very nice, the room was big, and the bed was comfortable. It was expensive.
design-spa-restorant staff service-internet-location-security-lobby
Very modern and nice hotel. Good place to stay. Good SPA zone. Swimming pools - external and Jacuzzi (internal). Underground car park. Close to the see and city centre. Access to SPA for adults only (indoor swimming pool - Jacuzzi).
Very modern Hotel
design and high tech space size of land
A pleasant hotel in a pleasant location. By normal european standards the hotel would warrant 3 stars not 4. Our room was clean, had what we required including a balcony. On the downside the hotel was bland inside and required more pictures and a bit of greenery particularly in the breakfast room .
Location of the hotel was good and the confort of the room was good.
Quiet, close to beach but not noisy
Nice room, large bath, attentive staff, breakfast Jacuzzi not functional, TV not quite functional, no balcony
Room size and cleanliness Total lack of information in the rooms about ammenities and services such as breakfast times
Excellent hotel, excellent service! The location is near the beach and the main street for evenings out. The room is spacious, clean and has everything necessary. The bathroom is large and bright. There are no balconies.
Excelent location (central but quiet), 3 minutes walking from de beach; very clean; very safe; and most of all, staff very, very kind.
Great staff, very clean rooms, good location...more than any expectation for that kind of money.
It is conveniently located just a few steps from the beach. Friendly staff, nice sea view from the room.
I liked the friendliness and helpfulness of the personnel, the location of the hotel and the excellent value for the budget. Unsatisfactory breakfast service, especially towards the end of breakfast time, which was indicated differently in the hotel materials and differently by the waitressing staff.
Garbage view was perfect. It's much more less then 3*
Lots of animation programs, very nice entertainment staff and nice swimming pool. Close to the beach. Small room, no real closet for clothes, limited number of staff speaking English, bad organized parking lot, bad shower in the bathroom..
Reception staff Breakfast, old hotel
price, location, swimming pull room, tv,
Location and staff
Nothing, I left after one night It is e dirty, it is not 4 star, on the contrary it is no star, at least outside, it is not on the beach as it appears from the photos, but on the harbour
The room was cleaned twice a day, which was really nice. The tv had a lot of english-speaking channels. Nice The advertised private beach of the hotel was not included (we stayed at a superior double room), and they wanted €70 per day to rent two sunbeds and a parasol. Parts of the room and parts of the interior of the hotel needs some upgrade. The hotel elevator was narrow and old.
The hotel is well located for the beach, bars, restaurants and shops. The hotel pool was small but convenient. Reception service on arrival as our booked room had been sold on and we were forced to pay an extra 25 euro per night.
Location, cleanliness staff!!! reception!
Has met all the requirements for our choice of this hotel for our 2 days' visit in Rimini and I express my comments in english, rather than italian, for I feel that they'll be more useful to non-italian visitors. The following criticisms are purely constructive and they do not detract anything from our stay at the Gallia Palace as there were many signs that the hotel had been refurbished recently ( we liked the quality & design of the wallpaper ) -the operating of the electronic bedroom access card and of the airconditioning control pannel required some time in getting used to but then they were O.K. I liked the fact that the A/C would switch-off when opening the balcony door !. -The glass pannel beside the shower is at least 10/15cm. too narrow as it does not prevent the water sprays from the shower flooding the bathroom's floor. -The TV set totally impeded the use of the bedroom's mirror ( a wall-mounted TV monitor would be better ).
The staff was very friendly and helpful. Room was decent size and clean. Good value for money. Nice location. Will return some time again. Inflatables or ball games in the swimming pool. Although this was on one or two ocassions, it still causes some nuissance. The hotel has a security camera in the pool area so if could be better controlled.
The price was good and the swimming pool was very good, was private and got sun constantly. I stayed in a superior double and the room was to small, we didnt have a double bed just two single beds pushed together which came often came apart. The location is to far away from the bars
good location near sea side and promenade, friendly and helpful staff, clean rooms, nice wellness center on the hotel terrace for reasonable price, good parking options (parking lot, around hotel, garage (for extra cost) wifi internet was not in rooms but only in hall
very friendly manager and staff, good accomodation
Nice hotel, near the beach, enjoyed my stay. Doesn't really seem like a 4-star hotel (maybe 3.5).
My compliments to the receptionist, they were courteous, kind, and well presented. The rooms were clean. I would sugget this hotel even if I have some complains because it is a good one and worth it anyway. Two things to complain were the day when we arrived, at once we had our check-in and took a rest/nap for a while but suddenly a man (Matteo), opened the door without knocking. It was really embarassing and I was so angry with this manner. Another thing was our second day returning back my room about 3.30 in the afternoon, tired after having a long walk and long day in the beach, I directly took a bath and found out there were no towels so I called the attention from the reception. But in any case this is not really a very bad feedback, we're all human sometimes we made mistakes and from these mistakes we learned from it. I hope that these thing will be a lesson for their staff.
Proximity to the beach - Mold in bathroom ceiling, judgemental clerk at desk, Unfriendly to english speaking guests.
Excellent location, right on the beach. We had a nice, clean room with sea view. Great if you're looking for a relaxing holiday with nothing to do than lay on the beach. Breakfast could be improved for a 4* hotel! Coffee was from vending machine and croissants and cookies looked and tasted cheap... As for parking, we arrived at 20.30 and they had no more parking spaces; luckily we found one on a street nearby.
Food at the restaurant was great. We had room with the sea view and with the smalll balcony, good value for money. Room was clean and bed - comfortable. The system of issuing new user ID's and passwords for the internet use is quite disturbing.
The staff was exceptionally nice and extremely accommodating, although the maitre d'hotel was not particularly welcoming. The room had carpet, which we did not like, and it had a strong cleaning solution smell. The spa services were more than disappointing, and I would not recommend trying. The tub water was grimy and cold. After deciding not to use it, we were nonetheless charged for it.
Hotel is on the beach Most informations in this hotel are displayed in Italian and Russian! Roof garden not in use. Too small rooms as for 4* hotel... I bought a bottle of wine in the bar and asked for 3 glasses... It was impossible to get 3 the same glasses..... is it really 4* ??? Breakfast was very poor... at 9am there was no hot food left...coffee was served from vending machine!!!! in Italy!!!
Really on the beach, great view, spacious room and bathroom, wide choise at breakfast. The space on writing desk in filled with small old ctr tv (lcd tv on the wall is better solution).
Fairly smart, clean hotel with small car park. Stayed out of season on bed & breakfast basis for 7 nights. We had a suite with 2 bedrooms, 2 bathrooms & a small kitchenette area. However if we wanted to use one of the four hobs we couldnt as there were no kitchen utensils, plates, cuttlery etc. May have been as out of season? Room quite noisy as usual hard floors and children waking from 630 above. Only real gripe was that if later for breakfast - 930 with closing at 10 - few coissants etc left on majority of mornings. Also need to bear in mind not really practical to walk to Rimini from hotel being in Riverbella.Overall pleasent enough hotel & whilst OK with staying there again would look at somewhere else closer to Rimini.
nice and clean room, bath tub with facility, direct access to the beach, the staff (reception and restaurant/bar) was brassy and very (too) loud
The distance to the exhibitions centre and the kindness of the staff
beach within the hotel territory (don't need to cross the roads) to make the beach free
close to the beach. breakfest was excellent. the staff very helpful and supportive. things to do within walking distance or by bus. exercise equipment is at the beach not at the hotel. Internet is pay as you go. Rooms are two small when they offer you 3 person stay. They are just comfortable enough for two person.
good price, nice place near the beach
The rooms were contemporary, very clean & had everything we needed. There was plenty of choice at breakfast and it was very nice. The staff were very friendly and helpful There was only 1 mirror which was in the bathroom, could've done with a full length one in the bedroom
Location is perfect I think 4 stars is to high for the hotel. Small rooms, old bathrooms, etc. Need investment.
The location of the hotel, very close to the beach, the special summer all inclusive package and the great food at the Amau restaurant in the hotel! No Internet services for the entire duaration of our stay.
location & price poor-poor brekfast, small rooms (Superior Design Room) on last floor, 2 (!!!!) tabs of coffee for day (xa-xa)!!!!!!
Location standard far below 4 star, the room was quite small, bathroom very basic, no bathtub
exxcellent friendly staff, newly renovated rooms Internet did not function too well in the rooms
Breakfast internet access nowhere to be found
The location of the hotel was very good, close to the seaside, restaurants. The staff was very friendly and welcoming. The internet should be free nowadays and the room's floor was not clean.
The hotel staff were friendly, helpful and very approachable, Top rate for cleanliness. Good location, cafe, restaurants and shops within easy walking distance as are beach facilities, public transport nearby with railway and bus station within 15 minutes walk. Continental breakfast was more than adequate. While our stay was out of season, it would have been nice to have had the option of an evening meal, however this didn't pose a great problem as there are many restaurants near by.
Very central location and the spotlessly clean. Very modern in a scandanavian way. The staff were very helpful. I think due to the time of year we went there was very little atmosphere, the bar area needs improved seating areas to sit and have a drink.
Staff were very polite and helpful and knowledgeable about the area. Breakfast was very good.
staff were extraordinary, absolutely excellent and knowledgeable about area, helpful with everything. breakfast buffet was also excellent.
Very clean hotel, good buffet breakfast. 5 minute walk to the beach!
Friendly helpful staff. Very clean and well kept. Clearly well managed.
Location is very good, very clean hotel with good breakfast Room is too small, bath tub is too small
new hotel very hight standard considering the other hotels in rimini, in a quiet part of the downtown of marina di rimini nothing at all
The hotel was very comfortable and the room/public areas very clean. The use of the bikes free of charge was a bonus. Although it would help if the hotel staff could higher/lower the seats of the bikes, my husband is 6' 3" and suffered as a result of not been able to have a bike with a high enough seat. Breakfast was plentiful but not very imaginative, we were disappointed with a certain member of staff in the breakfast room, so much one day that I got up and left as I couldn't stand the noise (clatter) that he was making clearing away tables and it was obvious he had an attitude problem, all other members of staff were absolutely brilliant.
Coffee was the best I'd tasted in Italy. The photo's on Booking.com make the hotel look a lot posher/nicer than it actually is, especially for the price. Also the Booking.com web features gave the impression that the room I was booking was the last room available, when it clearly was not.