Phoenix Hoteller i Deer Valley

nothing Everything

The backyard was nice, though the pool wasn't usable Carpets were very dirty. We found nail clippings on our dresser. We were led to believe we would have a private bath, which wasn't the case. The shared bath was carpeted, including by the toilet. The shower curtain was dirty.

Price and location only Rooms don't have isolation for sounds, and not recommended at all if you have children

Nothing I have never in my life stayed at a place like this! I'm not sure even where to start.... Day one our room smelled like smoke (non smoking room) the walls where dirty after such a long drive just sucked it up and slept there only to be woke up at 7 am to banging and screaming from the room next to us apparently a married man was sleeping with someone and his wife paid him a visit... Later on we left for lunch only to return to 5 police cars in front with crack heads on the side walk in front of the hotel. Every time we left our room items of our clothing went missing along with a juice that the person kindly left the empty bottle on our night stand OH but wait!!!! It gets even better so we are asleep and get woken up buy security opening our door telling us we need to leave!!!! Or pay for another night as confused and literally terrified we decided to leave please take this hotel off your list there also got yelled at by Megan at the front desk because they checked us in on the wrong date there's so much more but I'm tired of typing

Not that great of a neighborhood but average hotel

The price you charged me was $35 dollars more that red roof std rate was for the first too nights and $25 on 3rd night. Konraf

Location of the hotel. It seems like the quality of this hotel is in a steady decline. The group I go with tends to choose this hotel more on location than anything else. To us it fits our needs for our overall destination. The beds are not the most comfortable and when I went into the room this time it seems like the bed spreads have seen better days. There clearly were stains on the bed covers that were not removed. The overall cleanliness wasn't there as well. Not to mention the fact that the price of the hotel went up in half in just two months.

The reception staff were particularly helpful. Location near freeway and shopping centres, and access to attractions good.. No separate bathroom, no refrigerator, fairly basic breakfast.

helpful staff. the rooms are okay in size for a small family. the breakfast was modest. Did not use the pool though kids and families seemed to be enjoying the same. Some of the rooms are not very clean and so is the carpet in the hall. i was given a room for the first night which had dirty sofa with stains . The bathroom wash basin had some permanent stains all over the place though it was clean ( no idea where those stains came from ). the lock on my door was not good and it was a nightmare to open the door from inside and couple of times i thought i got locked in the room. room had no refrigerator as well. second day I requested a change and the other room was little better. Overall they can do much better on keeping the upholstery a little bit more clean.

Staff was friendly and helpful Room was newly renovated and clean Room was off street and quiet, we looked out on the back pool courtyard. Price was very good for comparable hotels We did not try the pool and spa but others seemed to be enjoying it They did not have enough of everything when the motel was full. No addtl blankets and even room keys. Our phone had no phone cord connecting it to the wall and one of the lights did not have a light bulb. The breakfast was very modest compared to similar type motels. Bathrooms were very modest, towels were very thin and cheap.

Low priced. Dirty, stained sheets, musty room, graffiti on the side. Definitely NOT the three-star I was expecting.

The bathrooms and rooms were very clean The Beds were awful. Didn't sleep well because of how poor the beds were. One Hallway really stunk like a skunk. So glad I was in a different hallway.

Breakfast Cash deposit plus you guys had my girlfriend's debit card screwed up for 4 days after I checked out.

Ignorant staff and dirty hallways

The bed The bug bites I woke up.with the guests

No wifi it was not working pool was chipped. And hard to walk down step in pool for it was cracked to the. Cement. Poor care. Towel in room on first night was dirty. One wash cloth. Not good housekepping

No one else should book this hotel! We arrived expecting a typical $150/night hotel. Instead, it seems that the staff has given up. The place was covered in graffiti, a few apparently strung-out individuals were lying on the stairs up to our room, a police car was patrolling the parking lot, and the staff gave us a key to a room that was already occupied. We left and booked another hotel. I'd like a refund, but the proprietors seem to understand that they are misrepresenting their hotel online. They have a large sign in the lobby declaring NO REFUNDS.

Absolutely nothing The african wasps swarming around the non working hot tub. The condoms on the bottom of the non treated pool. The numerous open electrical junction boxes surrounding pool. The broken stairs which are a tripping hazard. the bed bugs. The wifi that didn't work. The refusal to refund our money when we checked out after having been there 2 hours.

seemed clean ... I didn't like the fact that I showed up and my room (thru booking.com) was not on their computers and I didn't have a room. I had to look it up on my email account and show it to them... I hope I didn't get charged twice... thought I paid when I booked it... and also when I got a room. Management gave me a discount on a suite ( what a joke... ) If it hadn't been so late and the fact I had two small children , I probably would have left. I thought the place was dirty... drains in sink and shower kept backing up. Won't be going there again.. next time it's the marriot, I may pay more but I know it's clean and comfortable.

Door security lock broken. Toilet ran all night. Mold on shower curtain. Not worth $75.

The friendly check in lady, the room size, the shower and the mini fr The cigarette smoke of the hallway :/

Area was very convent to gastion and freeway. When I check in At the front desk they gave me a hard time. They wanted to charge me $100 more. Then I can back from the NFL game and walk into the room with a broken frame on the floor that scared me. My stay there was a night mirror.

It location to the interstate and loop 101 was the only thing this place had going for it. Extremely outdated. Beds were very uncomfortable, viable stains around the room, lots of small imperfections that show there is no desire to keep up the place. The company should be ashamed that the family running it has allowed it to get to its current state.