Phoenix Hoteller

Fordeler: The breakfast was great, a lot of variety. The kickoff dinner is perfect for us as we tend to eat lightly in the PM. Free wine and beer! Nice pool and hot tub. Clean comfortable rooms. Attentive, friendly staff.

Ulemper: Nothing.

Fordeler: Was originally assigned room by elevator. Husband preferred away from elevator. Front desk was more than accommodating! No more rooms like we had available, gave us an upgrade without additional charge! Very clean and quiet! Will definitely go back!

Fordeler: Great hotel. Friendly staff!

Fordeler: We loved our time here! The grounds are beautiful and there are so many small little spots to sit and relax. Service is top notch. Access to the spa as a hotel guest is a huge advantage as well. Loved everything about our stay!

Fordeler: We enjoyed Happy Hour at T Cooks, excellent tapas. Guest service staff extremely polite and helpful. Great cozy room with a fireplace. beautiful grounds.

Fordeler: Very clean and easy access to parking and front.

Ulemper: The power went out.

Fordeler: The resort is beautiful. The wait staff at the restaurant was fantastic.

Ulemper: Check in was delayed until after the check in time and there was no apology for this. Staff at pool were not very friendly and very slow.

Fordeler: Everybody was very warm, friendly, patient and went out of their way to assist in every wAy possible.

Ulemper: Nothing

Fordeler: Loved the little romantics alcoves around every corner with flowers, hummingbirds, and fountains.

Fordeler: Immaculate property. Flowers trees etc are beautiful. Historical property but feels new. Relaxing tranquil. Every employee seems happy. LOVE this resort.

Fordeler: The Royal Palms offered the perfect oasis for my boyfriend and I to completely relax and enjoy one another. We had the best vacation drinking Mai Tai's, Miami Vice's and Woo Woo's by the pool while catching some rays and laughing with each other in complete bliss. The room was perfect for romance, drinking wine on the balcony while over looking Camelback mountain and boning in the huge king size bed, tub and shower. Thank you Royal Palms and see you in 2015...Woo Woo

Fordeler: We were allowed to stay at the pool and to use the spa facilities to shower after we had checked out and before our evening flight. The staff were also very friendly and helpful.

Fordeler: Vi likte Happy Hour på T kokker, god tapas. Gjesteservicen var svært høflige og hjelpsomme. Flott koselige rom med peis. vakre omgivelser.

Fordeler: Svært rent og enkel tilgang til parkering og foran.

Ulemper: Strømmen gikk ut.

Fordeler:

Fordeler: The room was on the first floor, close to the parking lot & pool & it was clean. Breakfast was OK however overall I recommend this hotel & would to mind to stay at this hotel in the future.

Ulemper: The pool was small however the day I decided to take my 2hr old to the pool the pool was empty & we able to enjoy it.

Fordeler: Free wifi and breakfast

Fordeler: The location was great. Staff were very friendly.

Ulemper: Garden room had a single window unit type AC that did not sufficiently cool the room. Hotel is currently under construction, which makes it very hard to get around. I found bits of cracker on the floor around my bed upon check in, but was too tired to deal with it at the time. The matress in my room felt old and sagged on one side. The pool bar closed at 5. The famous Catalina pool has many broken tiles. I was promised an emailed receipt at checkout, and have yet to receive it. I've made two calls to their accounting department and they have not returned my call.

Fordeler: My room was nicely renovated but bathroom much to small. The shower when in use would soak the bathroom floor. The property is getting tired looking, time for a face lift. I returned after 10 years and was disappointed to find gym still to small, spa uninspiring, exercise studio and bike/tennis area a throw back to 1980. I would return to the front portico each morning from a long run and was never greeted by bell staff or offered bottled water as i stood there recovering from the run and sweating from the desert heat. I have become so accustomed to being greeted by staff with bottled water and towel upon returning from jogging at all great hotels that i really resented having to ask for it. The main lobby is beautiful and I enjoyed evening cocktails on the patio adjacent to the lobby. The bar staff was lovely. Lunch and breakfast in Frank and Albert's was painful to endure. Breakfast was so delayed with mistakes to the order and lunch was mediocre. The cafe also disappointed. One meal at each was one too many. Best meals were all off property. My daughter and I walked thru the shops and found once again we were back in the 80's. We love to shop so it was hard to believe there was almost next to nothing to buy. Housekeeping was a bit lacking of management, it seemed. Dirty dessert dishes lingered in my room for two days. The Scottsdale - Phoenix area has so many fabulous resorts, it's to bad The Biltmore doesn't seem to be one of them anymore.

Fordeler: We celebrated our anniversary and were upgraded to a beautiful suite, and the front desk staff sent a beverage, chocolates and fruit to our room when they learned. Loved the room, the grounds are amazing and enjoyed the amazing amenities. We're planning to return every year.

Fordeler: Mountain biking and guide (Chip) were excellent. Wright's was outstanding dining all around. Food, service, presentation, ambiance, price. If the entire resort were run like Wrights, this would be a five star resort. Spa services, attendants were great. Megan O. at the front desk was very friendly and helpful. The lobby is beautiful. A Maintanence engineering employee whose name I did not get. The bicycle room service provided a bit of whimsy and were a delight to watch them ride through the resort. The swim up bar is a nice touch, but perhaps should not be immediately next to the kids water slide.

Ulemper: Was billed as a five star resort when I booked it. Don't get me wrong, this is a nice place with a lot of history. However, a five star resort implies attention to little details that separate you from other resorts. Those little details were missing. While I understand the main entrance is under renovation, the concrete blocks holding down the umbrellas for the valets looked cheap and haphazard. Not a good first impression. Upon arrival, no one offered to help with my bags, merely pointing me to the direction of the temporary main entrance. At that entrance, there is a small lip in the doorway, making it difficult to maneuver a roller bag. While the front desk did ask if I needed assistance with my bags, no bellhops were around if I did, and given the room location, they should have been more readily available, as my room in the garden wing is on the second floor accessible only by stairs. Upon check-in, I searched for ice (which with a bellhop could have been a non-issue at least for the first day). I could not locate the ice machine, or anything in the in-room literature to direct me. I found a housekeeper and asked her. She did not seem to know either. A maintenance engineering department employee coming out of a guest room overhead the conversation and immediately led me to the nearest ice machine himself. Unfortunately it was broken. Not only that, there was a bus cart full of dirty dishes stowed in front of it. Again, this is the kind of little detail a five-star resort takes care of. The ice machine in the adjacent paradise wing seemed more designed for "back of the house" rather than for a guest to be accessing it. Service at Frank and Albert's was very nonchalant. It did not seem as is they cared if we stayed to eat or not, or enjoyed our meal. Everything seemed to be under construction at once, causing noise throughout the day, from early in the morning until afternoon. When I asked about this, several, employees' response was "well, it's the slow season...." as if I should have lower expectations because it's August. Again, a little detail a five-star resort should nail. Guests should not notice a difference in staff attention regardless of "season." A few other "little details": In the lobby bar, the cords for the TVs and speakers were haphazardly hanging, not neatly along the wall. There was visible water damage on one of the corner speakers. A large cobweb was hanging in the corner and blowing with the AC. There were several areas where grout or paint had dripped onto the pressed concrete blocks from recent renovations but were left there, not removed. The pool desk was open and appeared to be staffed, but was unmanned for five minutes, leading me to walk behind the desk to help myself to clean towels as no one was around. Ultimately, we cut our stay a day short and moved to a different area five star resort, where we did not experience any negative issues.

Fordeler: Nice pool and gym. Great drinks at the hotel bar. Beautiful hotel.

Ulemper: They seemed to be incredibly short staffed in terms of housekeeping. On our first night, our room wasn't ready for check-in at 6:30pm -- 2.5 hours after the hotel's check-in time of 4pm. It seemed like it would work out in our favor because we got a room upgrade since our assigned room wasn't ready. But then on our second day our room wasn't cleaned until 4:30pm and on our third day, they didn't clean the room at all -- and we were out of the room from 10am until 9pm! When we called the front desk, they offered to send someone to clean the room, but it took 40 minutes for someone to show up.

Fordeler: Lots of places to sit and talk. Good facilities. Newly renovated rooms are very nice. Staff is great!

Ulemper: Smoking in the general seating areas outside

Fordeler: Everything! Very Unique.

Fordeler: Many luxury features. Service very good and happy hour nice.

Ulemper: Hot tub not warm, bed sagged in middle, no robes, landscapers started gas power hedge trimmers at 8:35am for 45 minutes in courtyard next to room.

Fordeler: Property is fantastic. Amazing history of the Biltmore, as seen in all the photos throughout.

Ulemper: Room needed updated

Fordeler: Fabulous architecture and gardens; friendly and helpful staff, great breakfasts. Everything!

Ulemper: nothing.

Fordeler: Truly beautiful hotel. Beautiful grounds. Upgraded us to a private cottage room free of charge. Would love to stay here again soon.

Fordeler: Mange steder å sitte og snakke. Gode fasiliteter. Nylig renoverte rommene er veldig fint. Personalet er flott!

Ulemper: Røyking i den generelle sitteområder utenfor

Fordeler: Location, and the ability to use the amenities like the winding river pool at the resort across the street.

Ulemper: The cancellation policy was a bit frustrating. I had to leave a day early, but was not able to get a refund for that last day.I also missed the first day. Both of these were due to flight changes due to bad weather. Some kind of credit would be nice.

Fordeler: The proximity of the hotel to shopping and restaurants is definitely a plus!

Ulemper: I saw the outside even though the door was closed (all doors opened to the outside). The mattress and pillows were lumpy and need to be replaced. There were bugs in the bathroom. The bathtub spout almost came off when diverting the water for a shower.

Fordeler: Water features

Ulemper: No continental breakfast . Everything is extra

Fordeler: Clean room and nice location

Ulemper: Did not meet the standards (in my opinion) of a four star hotel based on very small room size, very small bathroom/tub/shower, lack of upgrades amenities both in the room and on the property. Should be a three start property (just my personal opinion).

Fordeler: That it had a fridge and microwave. It was also close to desert ridge.

Ulemper: No

Fordeler: The quietness and the place not being as hectic as the sister hotel across the way.

Ulemper: Nothing I noticed.

Fordeler: Convenient. Great room. Spacious.

Fordeler: Pool was great. Loved having access to the JW next door and all the amenities

Ulemper: Kickoff room was a bit small, nice but small.

Fordeler: The pools were amazing.

Ulemper: n/a

Fordeler: Pool area

Ulemper: Room was dusty- was sneezing and woke up with red eyes, dirty towels and soiled linen, chased away from fire pit near pool area by a swarm of roaches, drunk guest at pool area...

Fordeler: Loved it. Loved that you had access to JW Marriot

Ulemper: Loved it all

Fordeler: Great location for things to do away from the hotel. Pool areas looked nice but I unfortunately didn't get a chance to use them. Would like to stay again to use the facilities.

Fordeler: If you're attending a function at the convention center, this is the perfect hotel.

Ulemper: I wish that there was a small store for incedentals.

Fordeler: I do appreciate the employees and the easy access to many other attractions. That was nice

Ulemper: I did not like the actual bed and the sheets and covers. I must of woke up 6 -7 times. Sheets where not soft. They were hard and loud. The bed was noisy and felt old. Was not a comfortable sleep. Also. This is arizona the air is dry. Maybe giving complimentary waters would be nice. Not charge $5 per water bottle.

Fordeler: The view, the rate, the employees

Ulemper: The carpet, the old Apple phone radio

Fordeler: The staff was friendly and I liked the amenities in the hotel.

Ulemper: The bathroom was really small.

Fordeler: Walking Distance to Chase Field.

Ulemper: Room had a vague smell of cigarette smoke.

Fordeler: Typical nice Hyatt hotel.

Ulemper: Fix the hot water!

Fordeler: Very close to Talking Stick Resort Arena and Chase Field.

Ulemper: Staff was not very knowledgeable about the area which was strange considering they live there. Parking is terribly overpriced and wifi is not free. Hotel overall looks very tired and run-down. Online pictures are not a true representation of what the property looks like.

Fordeler: Nothing

Ulemper: Everything.

Fordeler: The heart of downtown Phoenix within walking distance to restaurants and bars downtown.

Ulemper: The most uncomfortable bed I've attempted sleep in for as long as I can remember. My poor back.

Fordeler: Great location for what we needed. I really liked the Fitness Center. Plenty of cardio machines. Nice touch having the cold, wet towels available.

Ulemper: Water temperature was terrible in the room. Either too cold or too hot. When I turned on the hot water at the sink to wash my face it got very hot and no amount of cold water would cool it down for quite a while. The shower had to be turned all the way hot to get a warm shower. There wasn't a shower towel mat for the floor the first day we were there.

Fordeler: Staff was friendly and helpful.

Fordeler: Utsikten, kursen de ansatte

Ulemper: Teppet, den gamle Apple telefonen radio

Fordeler: Value for your buck.

Ulemper: The heater didn't work, it was cold.

Fordeler: The included breakfast was good, as was the access to a computer and printer.

Ulemper: We found a toenail clipping on the carpet floor which made us uneasy able the overall cleaniness of the facilities.

Ulemper: The air conditioner could of been colder even though we had it on 60. Overall we loved our stay

Fordeler: As always the Weather during Spring Break is wonderful. The general layout of the resort is wonderful. This is my 3rd trip here since 2009 and we want to make it a annual thing for myself and my kids,

Ulemper: This trip we experienced a lot of horrible service, missed room services, not being attended to while at one of their restaurants. the exception was the last night we were there. I spent $5000 over a course of 6 nights we stayed..I would expect way better service when ones pays this much. Im considering not coming back due to the service not matching the price I paid. I also feel the resort could use a bit of updating and repair. Eep in the room when we had burnout light bulbs and once again they were never replaced on our stay.

Ulemper: Bar closed at midnight

Ulemper: The waterpark was supposed to open on February 18th per the website and a phone call to the hotel - so we booked from February 20th to 24th. What they failed to inform us was that the Waterpark was only open the weekend before and the weekend afterwards. When we arrived on the Monday the person who greeted us and showed us to our room talked about the Waterpark being great and only later did we find out it was closed. We got 2 nights of the facility fee refunded, however the other 2 nights were not refunded and we chose this hotel especially because of the waterpark. Very disappointing.

Fordeler: Staff.Staff and Staff is the resorts strength... Luz was great; fast and friendly. She got us checked in and on our way quickly with limited swim time available......that was important. Dan escorted us to our room and set us up quick and easy. Room service was awesome

Ulemper: Resort fee seems over the top considering daily rate being charged

Fordeler: We went for the water park & got more than we expected for the holiday with extended hours & activities for the children. For an additional amount we could check out later & enjoy the park more. Staff were very courteous.

Ulemper: No microwave

Fordeler: This isn't a very romantic resort. Too many places for families and not enough places for romance

Ulemper: DO NOT LIKE THE EXTRA CHARGE AT THE DESK OF $49 FOR WHATEVER. I WAS CHARGED AN ADDITIONAL $110 WHICH $55 IS REIMBRUSED AFTER SO MUCH TIME. CHARGE WHAT YOU WILL AND LEAVE IT AT THAT. WE COME FOR THE SLIDES & LAZY RIVER LIKE EVERYONE ELSE. BUSINESS MAYBE DIFFERENT.

Fordeler: rooms and Oasis waterpark

Ulemper: menu choices for romm service a little limited

Fordeler: We loved our comfortable room. We loved the waterpark. We loved being able to check in a little early.

Ulemper: We didn't love not being able to bring a few snacks into the waterpark. They make sure you have to buy them there.

Fordeler: We really enjoyed the Oasis Water Park they had different events going on which made it super fun for the kids.

Ulemper: The room was clean, great location close to shops restaurants and more. Plenty of things to do at resort.

Fordeler: Comfortable suites with good beds; lush vegetation; wonderful little swimming pool right across from our suite; restaurant patio dining; a great water park for kids; good gift shop.

Ulemper: Furniture somewhat dated; very small bathroom; stained carpet in living room (except for that, the suite was very clean).

Fordeler: Enjoyed the peaceful atmosphere... we celebrated our first year anniversary here and the staff was very courteous that we had an upgrade on our room and a bottle of wine given to us for free at your arrival! Excellent location!

Ulemper: Restaurant had good quality food just a little overpriced.

Fordeler: The water park is so fun ! There are so many fun things to do there the water slides are awesome! The beds are super comfy too!!

Ulemper: There's a resort fee that should just be included in the price but it's for a good reason and the room service is a bit high .

Fordeler: Reserved the room on Kayak when my plane was delayed and I knew I would not make the connection but later airline decided to give a voucher for my room. When I tried to cancel this room, a mere 4 hours later, I was told no and that I would be charged even when I would not be using the room. Will not be using Kayak again. #gotmeonce

Fordeler: Location is right by the airport and within 20m of anywhere you want to get in Phoenix and surrounding areas

Ulemper: Pool was fairly small

Fordeler: The family and I were stranded and the hotel saved us from staying at the airport over night with a 2 year old. The room was clean and they furnished a crib for my kid.

Ulemper: The lights in the room next to the beds didn't work. The cords on the lights was bent at a weird angle so the wires were not making the electrical connection needed. All the others lights worked great.

Fordeler: Good house keeping, friendly staff

Ulemper: Limited restaurant menu

Fordeler: my stay was clean, high grade and complete with good services, thank you.

Fordeler: comfortable bed. Plenty of space in the room. Liked the big screen tv.

Ulemper: Can't think of anything.

Fordeler: Nice staff. Good restaurant. Good business center where it was easy to print boarding passes.

Ulemper: The hotel is past it's best. The room was fine, though the elevator, hallways, and common areas were shabby, even dirty. The airport shuttle was difficult to find. Had it not been for the volunteers at the airport, I wouldn't have known how to locate it. Even after calling the number, the phone just rang endlessly. We would stay at a different airport hotel next time.

Fordeler: The room was fine, nothing special but not bad. The lobby has clearly been remodeled and has a nice lounge and bar area.

Ulemper: There was a crazy screaming drunk man in the hallway that kept us up for hours and it took the police a long time to come. While the hotel apologized in the morning, I felt that more should have been done to compensate for the fact that we were not able to sleep at all.

Fordeler: I loved the bed

Ulemper: They placed us where we were facing the AC unit, a used towel from a previous guest was still there. The headboard had som sort of white residue on it. Parts of the room was dusty. I found hairs stuck to the sheets on the bed.

Fordeler: God hushold, vennlig personale

Ulemper: Begrenset restaurantmeny