Staff very friendly and helpful. The Concierge Room is advertised as being for guests with rewards points at the Platinum or Gold level plus one guest. The hotel opened the Concierge Room to hundreds of pre-teen and teenaged girls unchaperoned, competing in a national ballerina event in the city. Business and professional guests very disappointed.
Great check in staff and very nice room. Decided to stay in instead of going out and the bar staff at the hotel was horrible waited 15 minutes for first drink and then couldn't remember what the drink was. It was super expensive and staff not very personable
If you're attending a function at the convention center, this is the perfect hotel. I wish that there was a small store for incedentals.
Very close to Talking Stick Resort Arena and Chase Field. Staff was not very knowledgeable about the area which was strange considering they live there. Parking is terribly overpriced and wifi is not free. Hotel overall looks very tired and run-down. Online pictures are not a true representation of what the property looks like.
Large rooms. Comfy bedding. Modern design. Great views of the city. Great breakfast. If you elect not to have maid service, you are given a $5 coupon to use in the restaurant. Parking was $28 per car per night. We parked across the street for $14 per night.
Booked the hotel and tried to cancel a couple hours later. Priceline spoke with the front desk manager and they refused to allow me to cancel. I understand it's in your fine print but it's just bad business practice to take someone's money when the reservation was JUST made. It's not like it was booked for months and the room was not given to someone else because of my reservation. I am the CEO of a moderately sized company and travel to Phoenix 5-10 times a year and send hundreds of clients to Phoenix. I will make sure no one stays here. Good thing you kept my $500.
Staff was friendly. Room was very clean. I was impressed by the security and the quietness of the room. Very relaxing. Close walk to Chase Field. We will stay there again for sure.
The room was clean and comfortable It's funny that the only memorable and helpful staff are not upfront. Reception is horrible...H O R R I B L E!! This is the only reason I would never go back.
Have stayed there many times, will return. Be careful: do not get an adjoining room.
Location & price. I was given a room key for a room that was already occupied. Then, the guests on my floor (3) were loud all night, as if there was a party in the hallway outside my door.